Senior Account Manager
hace 16 horas
Scotland
Overview Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events. Responsibilities • Client relationship accountability: Build close relationships with key client stakeholders., • Understand key client objectives and align support accordingly., • Proactively ask about current challenges and explore ways to elevate the partnership., • Adapt to client characteristics and preferred working styles., • Grasp the strategy and messaging behind each asset to ensure alignment., • Identify delivery risks early and implement corrective measures to minimize impact., • Build TA and product knowledge to enhance client engagement., • Where appropriate, present new CACTUS initiatives to key stakeholders., • Lead and support strategic, complex projects across TAs with strong storytelling and visual conceptualization., • Encourage client feedback through quality surveys to drive continuous improvement., • Workflows: Ensure smooth workflow for all identified strategic/ complex projects., • Ensure a seamless client experience across all projects., • Act as the final gatekeeper, reviewing deliverables for alignment with client objectives, scope, expectations, and format., • Conduct kick-off calls for every project and share a confirmed scope of work post-call., • Lead all client calls, draft and share MoMs within 24 hours., • Monitor timelines and send reminders to ensure adherence to client schedules., • Maintain regular communication with third parties impacting deliverables (e.g., congress secretariats)., • Drive project closure to enhance productivity for both client and CACTUS., • Conduct debriefs for every project to capture learnings., • Prepare scopes of work for business activities., • Project status and governance:, • Set up and lead project status meetings with accurate reporting, ensuring alignment with client objectives., • Support governance reporting activities with the Account Director, including monthly and quarterly reviews featuring KPIs and case studies., • Assist in identifying and resolving issues to maintain smooth project delivery., • Organic Growth, • Identify opportunities for business growth and flag to Account Director., • Education: Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry., • Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies ideally with a focus on medical affairs, publications, or medical education, but not the commercial space., • Business skills: Strong client relationship building skills. Excellent business communication ability, experience in leading small accounts and execution of global programs., • Technology skills: Microsoft Office suite (e.g., Microsoft Project), Adobe, basic AI knowledge., • Business Acumen: Demonstrates deep expertise in medical communications, understands client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients., • Client Focus: Dedicated to meeting the expectations and requirements of the client, developing and maintaining strong relationships, building a solid foundation of trust and respect., • Interpersonal Skills: Demonstrates strong interpersonal skills by building rapport across diverse personalities, empowering others through inclusive collaboration, presenting facts objectively, owning mistakes, and solving problems with excellence., • Annual leaves, public holidays and a special day off for your birthday and work anniversary., • Statutory leaves including SSP, maternity and paternity leaves., • Comprehensive health coverage including eye tests., • Holistic wellness support with access to fitness club and sportive activities., • Financial security through life assurance and income protection., • Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently., • Documenting work that brings everyone on the same page., • Maturity to choose between synchronous and asynchronous collaboration.