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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm. The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike. The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice. Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently. This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: • Oversee the day-to-day running of the firm’s offices and ensure efficient administrative operations., • Manage HR functions including staff recruitment, onboarding, training, and performance reviews., • Ensure compliance with SRA regulations, Lexcel standards, AML policies, and GDPR., • Liaise with accountants and manage office finances, budgets, and cost control measures., • Maintain and update office policies and procedures., • Provide leadership and support to fee earners and support staff., • Coordinate IT systems and liaise with third-party providers as needed., • Support partners with strategic planning and business development initiatives., • Assist in managing insurance renewals, premises, and office supplies.Requirements for this Legal Practice Manager role:, • Proven experience as a Practice Manager within a legal environment., • Strong knowledge of SRA compliance, financial management, and HR processes., • Excellent organisational, communication, and problem-solving skills., • Ability to manage multiple responsibilities across two office locations., • A proactive mindset with a strong focus on continuous improvement.For more information about this Legal Practice Manager role please contact Victoria Kemp quoting reference 37529 PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Contracts Manager | Passive Fire 🔥 📍 Location: Chigwell, Essex 💰 Salary: £50,000 to £55,000 D.O.E (Dependent on Experience) The Opportunity We are looking for an experienced and driven Contracts Manager to join a leading fire services and compliance business. This is an exciting opportunity to take charge of key contracts and ensure the highest standards of operational efficiency and safety compliance. The Job Role: Lead, Organise, and Ensure Compliance As Contracts Manager, you will be directly responsible for the successful execution of your contracts, managing the daily operations of our engineering teams. Your key responsibilities will include: • Team Leadership: Lead on contracts with direct, day-to-day responsibility for engineers on your contract., • Resource Allocation: Ensure the correct allocation of parts and resources to enable engineers to complete scheduled works efficiently and effectively., • Performance Management: Ensure the consistent delivery of contract KPIs (Key Performance Indicators) and client requirements., • Operational Excellence: Communicate effectively across the team to maintain smooth operations and operational excellence., • Compliance: Ensure correct compliance standards are met and maintained throughout the team and across all contracts. What We Offer (You Will Get) • Competitive Salary: £50,000 - £55,000 D.O.E., • Full Mobility: Company vehicle and fuel card provided., • Professional Development: Opportunity to complete training courses and gain further qualifications., • Career Growth: Further growth and progression potential within a thriving and expanding business. About You You are a skilled manager with a background in field operations and a strong focus on client relationships and team coordination. • Experience: Previous experience in a similar leadership role, such as: Contracts Manager, Project Manager, Site Manager, Field Supervisor, or Senior Contract Manager., • Industry Knowledge: Previous experience within Active Fire is required for this opportunity, • Coordination Skills: You possess strong coordination skills, with a proven ability to lead and organise people. APPLY NOW and we will be in touch with all suitable applications!

Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm. The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike. The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice. Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently. This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: • Oversee the day-to-day running of the firm’s offices and ensure efficient administrative operations., • Manage HR functions including staff recruitment, onboarding, training, and performance reviews., • Ensure compliance with SRA regulations, Lexcel standards, AML policies, and GDPR., • Liaise with accountants and manage office finances, budgets, and cost control measures., • Maintain and update office policies and procedures., • Provide leadership and support to fee earners and support staff., • Coordinate IT systems and liaise with third-party providers as needed., • Support partners with strategic planning and business development initiatives., • Assist in managing insurance renewals, premises, and office supplies. Requirements for this Legal Practice Manager role: • Proven experience as a Practice Manager within a legal environment., • Strong knowledge of SRA compliance, financial management, and HR processes., • Excellent organisational, communication, and problem-solving skills., • Ability to manage multiple responsibilities across two office locations., • A proactive mindset with a strong focus on continuous improvement. For more information about this Legal Practice Manager role please contact Victoria Kemp quoting reference 37529 PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with

£53,000 plus bonus and company benefits We are seeking a dynamic and dependable IT Network Operations Manager to lead our IT Operations team and drive service excellence. Supporting the Head of IT, you will ensure the effectiveness, resilience and efficiency of our IT service portfolio. You will lead and mentor a team of technical staff, including helpdesk, onsite engineers and senior technicians, to deliver high-quality support to our clients. As the lead for service improvement, you will oversee incident management, act as the highest point of technical escalation and spearhead the implementation of new technologies to enhance our operational capability. Your Profile • Leadership: Extensive experience in managing and developing technical teams serving multiple sites., • Technical Expertise: Expert knowledge of network infrastructure, server networks, cloud technologies (Google/Microsoft) and Cisco platform inclusive of security management., • Service Delivery: Proven track record of managing operational services to meet or exceed agreed SLAs., • Service Management: Strong understanding of industry standard service management frameworks (such as ITIL) to drive continuous improvement and structured incident resolution., • Strategic Thinking: Ability to diagnose complex issues and provide clear direction for long-term technical resilience., • Project Management: Knowledge of methodologies such as PRINCE2 or Agile., • Communication: Strong stakeholder engagement skills, with the ability to manage relationships with senior staff and external suppliers., • Requirements: A relevant degree or equivalent professional qualifications and a full current driving licence for site visits. For further information, please contact Asif Mangera, Director of Strategy .

Job Title: Junior Practice Manager Location: Ilford Salary: £65k - £75k Overview: A well-established law firm is seeking a Junior Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities.

Property Finance Manager – Join Barnardo's Finance Operations Team. Are you an experienced finance professional with a passion for property operations and continuous improvement? If so, Barnardo's are looking for a skilled and motivated Property Finance Manager to lead our Property Finance Team and drive high‑quality, efficient, and well‑governed financial operations across our UK‑wide property portfolio. This role sits in our Transactional Finance Team and will help shape our long‑term operating model. As a key member of our property leadership team, you will oversee all property‑related financial processes, from rental income/payments and service charges to utilities, business rates, recharges, and property reporting, whilst ensuring robust controls, operational excellence, and continuous improvement. You will work collaboratively with internal teams such as Property, Finance, Retail, Children's Services, Procurement as well as external partners to support transformation across Barnardo's. What you'll be doing • Leading and developing the Property Finance Team to deliver timely, accurate and high‑quality financial services., • Managing end-to-end operational finance processes related to property, including rental income, utilities, service charges, rates, and property cost reporting., • Supporting budgeting, forecasting, longer-term financial planning and ‑monthend‑ close for the property portfolio., • Driving process improvement initiatives to increase efficiency, reduce invoice volumes and strengthen controls., • Building effective relationships with internal stakeholders and external partners such as landlords, agents, auditors, and suppliers., • Acting as a key contributor to strategic initiatives across Property and Finance, supporting culture change and collaborative working, driving continuous improvement and service excellence, • Identify opportunities to streamline systems and processes, • AAT Level 4 (or equivalent) and/or a recognised accounting qualification (ACA, ACCA, CIMA)., • Proven experience managing end‑to‑end finance processes (ideally property) within a fast‑paced and complex organisation, with a strong understanding on transactional finance processes., • Strong leadership and people‑management skills, with a track record of developing high‑performing teams., • Excellent Excel/ERP skills with strong attention to detail., • Ability to manage competing priorities, deliver to deadlines and drive process improvement., • Proactive, solutions focussed mindset, • Confident communicator who builds strong stakeholder relationships and influences effectively., • Knowledge of charities, property management systems (e.g. Property Plus) or estate portfolio management is beneficial. At Barnardo's, we believe in the unique worth of every person. You'll be joining a values‑driven organisation committed to inclusivity, responsible stewardship, and enabling people to reach their full potential. You will play a vital role in ensuring our resources are managed effectively so we can continue supporting children and young people across the UK. When completing your application, please refer to your skills, knowledge, and experience in relation to the Person Specification, Job Description, and any Additional Information provided. This should be done with an understanding of the context of the service described. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Medlock Electrical Distributors is seeking an ambitious and experienced Branch/Showroom Manager to lead our established electrical wholesale branch and associated decorative lighting showroom in Newbury Park. This is a fantastic opportunity to manage a dual-focus business where you can drive both electrical trade sales and the commercial success of the decorative lighting showroom. Why join the Medlock Family? • Dual Focus Opportunity: Lead a thriving branch that successfully combines core electrical wholesale services with a high-profile decorative lighting showroom, offering a diverse commercial challenge., • A Legacy of Success: Medlock is the UK’s leading independent electrical wholesaler with over 110 years of history, 50+ branches, and 10 lighting showrooms. You'll be joining a stable, growing business where you're a valued member, not just a number., • Established Local Presence: The Newbury Park branch is a successful, established site, offering a dynamic and supportive environment to grow your career within the local community., • Exceptional Package: We offer a highly competitive salary, bonus scheme, and a comprehensive benefits package designed to secure your future. The Role: As a Branch Manager, you will be the commercial and operational leader of the Newbury Park location, with oversight of both the trade counter and the decorative lighting showroom. • People & Culture: Manage, mentor, and develop a high-performing branch team across both the wholesale and showroom functions., • Commercial Growth: Promote the business, expand the trade customer base, and drive sales growth across both the electrical and lighting product lines., • Customer Excellence: Aim for exceptional customer service, cultivating strong trade and retail relationships to ensure the continued success of both departments. What Are We Looking For: We are specifically seeking proven electrical wholesale professionals with a passion for leadership and commercial growth. Experience engaging within designer, architectural or commercial lighting is highly valued. • Proven Track Record: Required experience of managing a full-service electrical wholesaling business (1+ years)., • Design & Specification Experience: Experience working with, supplying, or managing relationships with architects, interior designers, or specialist lighting suppliers is a significant advantage., • Commercial Acumen: Sound commercial judgement and the energy and enthusiasm to continually develop the business., • Leadership Skills: Strong people management skills and an appreciation for the difference in managing trade and showroom teams. The Package: What will you get in return? • Competitive salary and bonus package, • Company car, • Private Medical Insurance, Life Assurance and Pension Scheme to secure your future., • Pension scheme, • Sick pay If you are an experienced Branch Manager in the electrical wholesaling or decorative lighting industry, we encourage you to apply. Please send your CV and a cover letter detailing your experience and success in the electrical wholesale industry to: Job Type: Full-time Additional pay: • Bonus scheme

Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm. The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike. The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice. Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently. This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: Oversee the day-to-day running of the firm’s offices and ensure efficient administrative operations. Manage HR functions including staff recruitment, onboarding, training, and performance reviews. Ensure compliance ...

Job title: Operational Business Partner Location: Brimsdown World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: As an Operational Business Partner, you will help drive our goals by: • Act as primary contact to local stakeholders for their demands around end-to-end procurement of goods and services and identify opportunities for improvement. • Understand local site business requirements and advise on available solutions and applicable processes to best fulfil them, representing those requirements to the Procurement organization. • Act as liaison between site(s), suppliers and procurement category/supplier managers for supplier performance management and reviews. • Support local implementation of supplier agreements in line with savings strategies, including steering spend pro-actively to JM preferred or approved vendors. • Drive locally effective, efficient and compliant utilization of Coupa, and other global tools, processes and platforms e.g. SAP, embedded into procurement operating model. • Collaborate with other Procurement team members, across geographies, categories and businesses to identify process and system gaps - with local visibility and impact. Key skills that will help you succeed in this role: • Vocational education relevant to procurement or a related field. • Proven experience in sourcing, procurement operations, and Procure-to-Pay (P2P) processes. • Strong knowledge of procurement best practices, sourcing strategies, contract negotiation and management and category management activities. • Ability to work effectively across diverse cultures and geographies, managing stakeholders and teams remotely across different time zones. • Experience operating in complex environments of similar size and scale. • Full proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook). • Familiarity with P2P systems, ERP platforms, e-procurement tools, and workflow technologies. • Proficiency in procurement systems (e.g., SAP, Coupa is a plus) and Microsoft Office. • A proactive self-starter who communicates clearly, responds quickly, and brings solutions-in a fast-paced environment. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: • Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact . We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. #EVB #LI-SS1 #CVL To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. TPBN1_UKTJ

Transport Compliance First Line Manager. You will be reporting into the Transport Operations Manager and oversee all fleet compliance across the Enfield location while ensuring excellence in vehicle maintenance, operational efficiency and compliance with all relevant legal and safety regulations. Su

Transport Compliance First Line Manager. You will be reporting into the Transport Operations Manager and oversee all fleet compliance across the Enfield location while ensuring excellence in vehicle maintenance, operational efficiency and compliance with all relevant legal and safety regulations. Yo

Job Title: Store Manager Location: Enfield Salary: £52,910 - £69,000 per annum + £2,960 London Weighting (within M25) Contract: Permanent | Full-Time Ready to lead from the front and take full ownership of a high-performing retail store? We’re looking for an ambitious and commercially driven Store Manager to join one of the UK’s fastest-growing retail businesses. With new stores opening across the country and clear pathways for progression, this is a rare opportunity to join a business that rewards performance and invests heavily in its leaders. If you thrive in fast-paced environments, love developing high-performing teams and are motivated by delivering exceptional results, this could be your next big move. The Role As Store Manager, you will have full accountability for driving store performance, leading your team and delivering an outstanding customer experience. You’ll take ownership of operations, compliance, commercial performance and team development. Key Responsibilities Lead, inspire and develop a high-performing store team Take full ownership of store KPIs, sales and profitability Ensure operational excellence and strict compliance standards Drive exceptional customer service and seamless in-store experience Oversee stock control, availability and operational efficiency Recruit, coach and conduct performance reviews to unlock team potential Deliver a clear and effective operational strategyAbout You Experienced Store Manager, Assistant Manager or senior leader within retail or hospitality Commercially focused with a strong track record of delivering results A natural leader who motivates, develops and empowers teams Highly organised with excellent attention to detail Proactive and solution-focused Flexible to travel within a 45-minute radius to support nearby storesWhat’s in It for You? £52,910 - £69,000 salary package Additional £2,960 London Weighting (within M25) Guaranteed annual salary increase Clear, structured progression opportunities Private medical insurance Discounted health cash plan Comprehensive wellbeing support The opportunity to join one of the highest-paying businesses in the sectorThis is an exceptional opportunity to take the reins of a high-volume store within a business experiencing sustained growth across the UK. If you're ready for your next leadership challenge, apply today for immediate consideration. About us: This Store Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitmentThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Registered Manager - Home Care + Supported Living £45,000 to £55,000 + Bonus scheme + 25 Days Holiday + Blue Light Card + Employee Ilford, Essex Permanent | Full-Time Are you an experienced care manager ready to build something great within a market leading company? Would you thrive leading a well-established branch with full autonomy, supported by a senior leadership team and peer network? Looking for a permanent, stable role where you can shape the future of care in your community? Then this could be for you... We're looking for a passionate and people-focused Registered Manager to lead a well-established branch in Ilford. You'll be at the heart of delivering outstanding home care and building a strong local reputation, creating a branch culture that prioritises quality, person-centred care, and operational excellence. What's in it for you? Up to £55,000 basic salary Permanent leadership role with full autonomy Ongoing support from a senior leadership team Career progression into senior roles as the branch grows 25 days' holiday (rising to 27 with service) Blue Light Card, Employee Assistance Programme, and employee recognition rewards Industry-leading in-house training About the Branch: Flagship branch and supported living home in Ilford Supporting adults of all ages to live independently at home and within a residential setting Backed by a nationally respected care provider Fully regulated by the Care Quality Commission Local team culture focused on person-centred care, quality, and operational excellence Supported by an experienced senior leadership team About the Role: Lead the ongoing development of the Ilford domicliary branch along with the supported living site. Hold CQC registration and ensure compliance from day one Recruit, develop, and manage a team of care professionals Build strong relationships with customers, families, and local stakeholders Drive growth in care hours and establish a strong local reputation Take full responsibility for commercial performance, quality, and operational excellence Requirements: Experience in a management role within the care sector Strong knowledge of CQC requirements Level 5 in Leadership for Health & Social Care (or working towards) Full UK driving licence and access to a vehicle Proactive mindset and passion for person-centred care Confident leadership skills with the ability to inspire and develop others Interested? If you're ready to launch and lead this new branch with autonomy, support, and meaningful progression, I'd love to hear from you. Apply now or send your CV referencing the job title and location to: Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit. INDHEAL

Are you an experienced construction professional with a background in wastewater, or a background in another industry with transferable skills? Thames Water has an exciting opportunity for you! Are you an experienced construction professional—whether from wastewater or another industry with transferable skills? Thames Water is looking for a Construction Assurance Manager to lead on major infrastructure projects, driving construction excellence and ensuring our assets are delivered safely, sustainably, and to the highest standards. If you thrive on leading teams, solving complex challenges, and delivering high‑quality outcomes, we want to hear from you. What you’ll be doing as a Construction Assurance Manager • Providing expert technical understanding of wastewater treatment processes to ensure construction activities protect the day‑to‑day operation of our treatment plants., • Ensuring compliance with environmental requirements in asset design and delivery, monitoring contractor performance, and driving improvements where needed., • Managing consultant specialists and SMEs to deliver robust construction assurance across all wastewater projects within your portfolio., • Working closely with Asset Management, Engineering, and Operations to align solutions, share lessons learned, and support consistent design and delivery., • Supporting contractor and consultant assessment, selection, and appointment., • Leading the Operational Integration team to ensure project deliverables are clear, achievable, and agreed upon by all stakeholders., • Verifying and approving key project documentation, including Project Delivery Plans, Commissioning Plans, and test plans. Location You’ll be based at an office within the East London catchment, primarily supporting Beckton and Crossness STW, with travel expected across the wider Thames Water region. This role requires 4 days per week on-site, depending on project demands. 36 hours per week, Monday to Friday. A full driving licence and access to a vehicle are essential. This role includes a £5,800 annual car allowance. What you should bring to the role • An engineering degree or equivalent experience in a similar construction or engineering position., • Strong technical understanding of wastewater treatment works design, construction, and operations—or substantial experience in another complex process environment., • The capability to undertake detailed technical reviews of project information., • NEBOSH General or Construction Certificate., • Knowledge of performance and quality management principles. What’s in it for you? • Competitive salary from £60,000 to £79,000 per annum, depending on the skills and experience of the successful candidate., • This role will come with a car allowance of £5,800 per annum., • 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)., • Annual Bonus., • Private Medical Health Care., • Performance-related pay plan directly linked to company performance measures and targets, • Generous Pension Scheme through AON, • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

MMP Consultancy are working with a fantastic organisation to recruit a Head of Customer Service to join them, in North London. Salary: £60,000 to £65,0000 Per Annum Key Responsibilities: Currently we measure for 80% of calls to be answered and emails to be responded to within 10 working days. The post holder should drive improvements in this area to reduce call wait times and faster email replies. Ensuring effective staff and performance management so that all staff meet operational performance and behavioural expectations, maintaining high morale and a team who thrive with tailored personal development, and who are proud advocates for our customers. Work-flows, scripts and information banks developed and implemented to remove inefficiencies and enable most enquiries to be dealt with at first point of contact. Service model regularly reviewed and improved on the basis of resident feedback, patterns of demand and using data/trends to drive improvements. Developing a 'house style' of written communication in conjunction with our Communications Team which is warm, empathetic and clear. Developing a process to deliver written operational communications for other departments where customer updates are required, creating consistency and operational success. To manage the customer services team to deliver professional, friendly and helpful multi-channel interactions. To work with colleagues to deliver seamless end to end resident centred services using workflow and telephony systems to drive excellence and consistency. Ensure that resident contacts, system and database records, repairs orders and other processes are managed with high levels of accuracy and that quality assurance is in place to guarantee this. Improved call answering / wait times and reduced email response times Reduced complaints at stage 1 and stage 2. Manage the service resolution team ensuring complaints are responded to within 10 working days and that the response is clear and that all relevant service leads are managing the delivery of an appropriate resolution To ensure that all resources are used effectively to deliver resident satisfaction, quality and value for money. To contribute to the effective running of the Housing directorate To provide leadership to staff, maximising resources available and operating within equal opportunities policy and proceduresRequirements: Experience of using a wide range of contact centre technologies and implementing new systems. 3 years' experience in a senior management customer service role and contact centre background. Experience of working with performance data to drive improvements. Experience of managing hybrid teams and Team Leaders in a multi-channel environment. You should be able to demonstrate a knowledge of regulatory and ombudsman requirements. Experience of managing customer complaints and resolution

Job Title: Senior Maintenance Engineer Salary - £65,000 Basic Monday - Friday - Day Shift - 7AM - 4PM Package - Performance Bonus We are seeking an experienced Senior Maintenance Engineer to lead and optimise engineering maintenance across the facility, Reporting to the Operations Manager, you will be responsible for ensuring all mechanical systems are safe, efficient, and compliant production, while maximising plant availability and performance. This is a critical leadership role requiring strong technical knowledge, operational excellence, and a proactive approach to safety and continuous improvement. Key Responsibilities • Lead day-to-day maintenance operations to ensure safe, reliable, and efficient production, • Manage and develop maintenance teams, including shift leaders and operators, • Ensure full compliance with UK health, safety, and environmental regulations, • Optimise production performance, efficiency, and availability in line with output targets, • Coordinate with maintenance, engineering, and planning teams to minimise downtime, • Monitor engineering KPIs, investigate incidents, and implement corrective actions, • Contribute to outage maintenance planning, commissioning activities, and performance testing Essential Requirements: • Qualified NVQ or Degree level engineer, • Proven experience in a electrical engineering position within a manufacturing or industrial processing facility, • NEBOSH / IOSH / Authorised Person qualifications How to Apply: To apply for the Senior Maintenance Engineer position, please submit your CV via this advert. Alternatively, for more information, feel free to contact the team at Eko Talent on (phone number removed)

Exciting Head of Learning Support Role – Strategic Inclusion Leader Wanted in North London Are you a visionary, highly accomplished inclusion specialist ready to take full strategic ownership of SEND provision within a large, flourishing North London primary school? This permanent September opportunity for a Head of Learning Support offers genuine leadership influence, whole-school impact, and the chance to shape inclusive excellence at scale. This thriving Enfield primary school is ambitious, forward-thinking, and deeply committed to ensuring every pupil achieves exceptionally well. With strong behaviour, engaged families, and an inspirational Headteacher, the school has built a culture where inclusion is not an add-on, it is central to the school’s identity. As Head of Learning Support, you will sit at the heart of the leadership structure, driving strategy, developing staff expertise, and ensuring outstanding provision for pupils with additional needs. The successful Head of Learning Support will combine operational precision with strategic vision. You will lead a large, skilled Learning Support team, refine intervention structures, and strengthen partnerships with external agencies. This is an exciting opportunity for an experienced SENCO or senior inclusion leader ready for a broader, more influential role. Key Highlights: • Head of Learning Support – Permanent September start, • MPS/UPS + TLR2b (up to £62,000 depending on experience), • North London / Enfield – large, high-performing primary school, • Senior leadership-level responsibility for SEND provision, • Lead and develop a substantial Learning Support team, • Strong SLT backing and strategic involvement in school improvement, • Well-resourced intervention programmes and specialist support, • Clear pathway towards Assistant Headship What You’ll Be Doing: • Leading whole-school SEND strategy and long-term inclusion planning, • Managing and developing a large Learning Support team, • Overseeing EHCP processes, annual reviews, and statutory compliance, • Driving high-quality adaptive teaching across all year groups, • Analysing data to evaluate impact and refine intervention, • Building strong partnerships with families and external professionals Ideal Head of Learning Support for this Enfield School: • Qualified SENCO (National Award essential), • Proven leadership impact within a primary setting, • Outstanding references demonstrating strategic influence, • Deep knowledge of SEND legislation and best practice, • Confident leading large teams with clarity and authority, • Relentless commitment to raising outcomes for vulnerable pupils Why Join This North London School? • Inclusive ethos embedded at every level, • Inspirational and highly supportive Headteacher, • Motivated, collaborative staff team, • Pupils who are enthusiastic and well-behaved, • A genuine opportunity to shape whole-school direction How to Apply: If you are an ambitious, high-calibre Head of Learning Support ready to secure a permanent September leadership role, apply immediately. The school is keen to appoint an exceptional candidate who can lead with impact from day one. This Head of Learning Support opportunity offers strategic influence, professional prestige, and the chance to lead inclusion within a thriving North London primary school

Location : Waltham Cross, Hertfordshire Salary : £32,500 Hours : Monday to Friday, 45 hours per week (core hours 9am6pm, flexibility required) Were looking for an experienced Warehouse Trainer to help shape a high-performing, safety-first culture within our growing operation. If youre passionate about developing people and driving standards, this could be the perfect next step. About the Role This is a hands-on training role at the heart of our warehouse operation. Youll work closely with our operational management teams across Waltham Cross, regional depots and subsidiary sites, delivering engaging, practical training that keeps our people safe, skilled, and confident. From MHE and safe systems of work to inductions and refresher training, youll play a key role in developing our colleagues and supporting operational excellence in a fast-paced 24/7 environment. What Youll Be Doing Delivering Impactful Training: Lead MHE, safety, warehouse process and procedure training for new starters, existing colleagues, and agency staff, including cross-training, assessments, and refresher sessions to required industry and company standards. Supporting Regional Sites: Partner with regional depots and subsidiary companies to identify training needs and deliver on-site MHE training wherever possible. Planning & Coordinating Programmes: Work with management to schedule, communicate, and deliver training within agreed timescales that meet operational demands. Leading Engaging Inductions: Deliver compliant and structured warehouse inductions, ensuring all documentation is accurately completed and stored. Maintaining Accurate Records: Keep training, testing, and certification documentation up to date in line with legislative requirements and refresher timelines. Promoting a Safety-First Culture: Develop behavioural observation tools and provide coaching to improve MHE driving standards and encourage best practice. Optimising Fleet Performance: Carry out daily MHE audits, coordinate remedial actions with Fleet, and help manage repair budgets through proactive checks and coaching. Continuous Improvement: Regularly review and enhance training materials and delivery methods to ensure they remain effective and fit for purpose. Providing Operational Support: Assist with administrative tasks such as ordering PPE and managing locker allocations. What Were Looking For Qualified Instructor: AITT Accredited Instructor qualification (desirable as training will be provided). Operational Experience: Background in multi-function warehouse operations with hands-on operational knowledge. MHE Expertise: Practical experience operating Reach Truck and Counterbalance (essential). Training Delivery Skills: Confident facilitating sessions in both classroom and one-to-one settings. Strong Communicator: Professional, approachable, and able to engage colleagues at all levels, from operatives to senior managers. Organised & Proactive: Skilled in planning, prioritising, and adapting to changing demands within a busy 24/7 operation. Coaching Capability: Able to provide constructive feedback and positively influence behaviours. IT Competence: Comfortable using Word, Excel, and PowerPoint. Flexible Approach: Willing to adjust working hours, including occasional evenings, nights, and weekends to meet operational training needs. Whats in It for You? Annual pay reviews 20 days holiday plus Bank Holidays (increasing to 25 days with service) Retail discount membership Health Care Cash Plan Group Personal Pension Plan Additional company-tailored benefits as your career grows We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of background. REF-226 953 TPBN1_UKTJ

Passive Fire Contracts Manager Chigwell Up to £55,000 (DOE) Full-Time | Permanent About the Role We are seeking an experienced Passive Fire Contracts Manager to lead the delivery of passive fire protection projects across the Southeast of England, including Chigwell and surrounding areas. This is a pivotal role responsible for ensuring projects are delivered safely, on time, within budget, and fully compliant with UK fire safety legislation and third-party accreditation standards. You will oversee multiple contracts, manage subcontractors and direct labour, maintain strong commercial control, and build lasting client relationships — all while ensuring the highest standards of life safety and quality. Key Responsibilities • Manage multiple passive fire protection contracts simultaneously, • Oversee fire stopping, fire doors, and compartmentation works, • Ensure compliance with UK fire safety legislation and industry standards, • Maintain cost control and protect project margins, • Manage subcontractor procurement and performance, • Review and approve RAMS, • Conduct site inspections, audits, and quality checks, • Act as the main operational point of contact for clients, • Lead site teams and drive high standards of delivery What We’re Looking For Essential: ✔ Proven experience in passive fire contract management ✔ Strong knowledge of fire stopping, fire doors & compartmentation ✔ Excellent commercial awareness ✔ Strong understanding of UK fire safety legislation ✔ Ability to manage multiple live projects ✔ Full UK driving licence Desirable: ➕ FIRAS / BM TRADA / IFC scheme knowledge ➕ SMSTS or SSSTS qualification ➕ IOSH or NEBOSH Salary & Benefits • Salary up to £55,000 (depending on experience), • Company vehicle or car allowance, • Pension scheme, • Ongoing professional development, • Opportunity to join a growing and ambitious business Why Join Us? This is an excellent opportunity to join a forward-thinking company operating within a critical life safety sector. You will play a key role in protecting buildings and occupants while driving operational excellence and commercial performance. If you are an organised, commercially astute Contracts Manager with strong passive fire experience, we’d love to hear from you

Our client is seeking an experienced and passionate Registered Manager to lead a children’s residential home in Tottenham, delivering high-quality, child-centred care in line with Ofsted regulations and the Children’s Homes Regulations. This is a key leadership role for a committed professional who can create a safe, nurturing, and aspirational environment for children and young people with complex needs. Key Responsibilities Register with Ofsted and maintain full regulatory compliance at all times Provide strong, consistent leadership to the staff team Ensure high standards of care, safeguarding, and positive outcomes for young people Manage staffing, rotas, supervision, appraisals, and ongoing development Develop and maintain robust care plans, risk assessments, and policies Work effectively with local authorities, external professionals, and families Manage budgets and resources efficiently Lead on inspections, audits, and quality assurance processes Essential Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) Previous experience as a Registered Manager or Deputy Manager in a children’s setting Strong working knowledge of Ofsted frameworks, inspections, and regulations Proven ability to lead, motivate, and develop a team Excellent safeguarding knowledge and practice Enhanced DBS (or willingness to obtain) What’s on Offer Competitive salary £50K - £55K (dependent on experience) Performance-related bonuses Ongoing training and career progression Supportive senior leadership and operational backing Opportunity to make a genuine, lasting impact on young people’s lives If you are a dedicated leader ready to drive excellence in children’s services, we would love to hear from you

Job title: Operational Business Partner Location: Brimsdown World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: As an Operational Business Partner, you will help drive our goals by: • Act as primary contact to local stakeholders for their demands around end-to-end procurement of goods and services and identify opportunities for improvement. • Understand local site business requirements and advise on available solutions and applicable processes to best fulfil them, representing those requirements to the Procurement organization. • Act as liaison between site(s), suppliers and procurement category/supplier managers for supplier performance management and reviews. • Support local implementation of supplier agreements in line with savings strategies, including steering spend pro-actively to JM preferred or approved vendors. • Drive locally effective, efficient and compliant utilization of Coupa, and other global tools, processes and platforms e.g. SAP, embedded into procurement operating model. • Collaborate with other Procurement team members, across geographies, categories and businesses to identify process and system gaps - with local visibility and impact. Key skills that will help you succeed in this role: Vocational education relevant to procurement or a related field. • Proven experience in sourcing, procurement operations, and Procure-to-Pay (P2P) processes. • Strong knowledge of procurement best practices, sourcing strategies, contract negotiation and management and category management activities. • Ability to work effectively across diverse cultures and geographies, managing stakeholders and teams remotely across different time zones. • Experience operating in complex environments of similar size and scale. • Full proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook). • Familiarity with P2P systems, ERP platforms, e-procurement tools, and workflow technologies. • Proficiency in procurement systems (e.g., SAP, Coupa is a plus) and Microsoft Office. • A proactive self-starter who communicates clearly, responds quickly, and brings solutions-in a fast-paced environment. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. #EVB #LI-SS1 #CVL To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We’re looking for an experienced Contracts Manager to lead the delivery of multiple housing maintenance contracts, ensuring performance, safety, quality and profitability targets are met. You’ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis’s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment. This role supports our long-term partnership with Notting Hill Genesis, one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. Responsibilities Lead the operational delivery of multiple repairs and maintenance contracts across housing portfolios. Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets. Build and maintain strong relationships with clients, residents and internal stakeholders. Oversee contract performance, financial results, compliance, and customer satisfaction. Monitor progress, quality and specification compliance through site inspections and performance reviews. Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents. Ensure all works comply with Health & Safety legislation, RAMS and company procedures. Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement. Oversee contract variations, valuations and documentation, ensuring accurate financial reporting. Support commercial teams with forecasting, profitability reviews and business planning. Lead, mentor and develop your teams to achieve excellence in service delivery. Promote sustainability, compliance and equal opportunity across all operations. About You You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams. Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance. Formal qualification and/or trade background within the construction industry. Strong understanding of repairs, maintenance and operational management principles. Proven ability to manage budgets, performance KPIs and multi-disciplinary teams. Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable). Excellent leadership, organisation and communication skills. IT literate with experience using management systems and reporting tools. Full UK driving licence and willingness to travel to sites. Clean DBS. What We Offer Competitive salary (commensurate with experience) Company vehicle and fuel card 25 days’ annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox – discounts on coffee, cinema, travel and wellbeing One paid volunteer day each year Ongoing training, development and real career progression, Axis promotes from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know

TPS Business Development Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? Reporting to the TPS Area Sales Manager, working across multiple TPS Centres the BDM will be accountable for achieving sales targets and growing a loyal customer base. Delivering an exceptional customer experience is also an essential part of this role as is being a brand and product expert. Sales Work with the ASM and TPS Centre Managers to create and deliver on a sales strategy to consistently increase sales revenues from mechanical customers whilst maintaining a loyal customer base Achieve target KPI's and revenue objectives in your territory for key mechanical customers Identify, secure and develop new customer accounts within territory Ensure marketing initiatives are embedded and supported and monitor the success of the targeted customer sets , promotions and campaigns Present and report on sales and marketing activity v performance Utilise internal and external market data to develop an understanding of the potential sales opportunities within the customer base and territory Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especially the genuine v non-genuine aspect and are adequately trained to overcome sales objections Effectively manage your time to maximise opportunities from customer visits Work with TPS Centre colleagues to leverage customer set visits and call objectivesStakeholder Management Keep key stakeholders updated on sales performance via formal and informal market plus statistical presentations Manage and maximise the support from the business investor partner and TPS investors in order to support your targets and objectives Work collaboratively with ASM and CMs and contribute to the Business Improvement PlansCustomer Experience Manage and maintain relationships with all customers Provide the highest level of customer service by offering a knowledgeable, responsive, courteous service that reflects the image and reputation of the TPS business Requirements What are we looking for? An ability to effectively engage and communicate with a diverse range of stakeholders Proven experience of creating strategies and managing activities to grow and develop business A practical level of business financial awareness to provide valued input, and insight, at an operational level and recognise areas of risk and opportunity Experience of managing national campaigns and activities A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environment A thorough understanding of the core processes necessary to deliver centre excellence in specified area Possess a high degree of IT literacy Minimum GCSE in Maths and English Language or equivalent

Sustainability Manager - Catering Operations I Tottenham Hotspur Stadium | Full-Time I Permanent £36000 • excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Were looking for... The role will have responsibility for helping shape the strategy for our Sustainability Goals within the Catering Operation at Tottenham Hotspur Stadium. By understanding the direction of both Levy as a growing catering partner, and a market-leader in sustainable catering practices, and aligning with the Tottenham Hotspur targets including focuses of Operational Carbon Reduction Initiatives, Food Waste Measurement and Product Sourcing. Working in true partnership with our client, we deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special. A passion for detailed planning and review, confidence to challenge a complex catering operation, knowledgeable with both food and beverage - and aligning the current operation to our goals. Sustainability Manager - Catering Operations • The Role Planning Collaboration • Frequent liaison with multiple stakeholders. From our client team here at the stadium, to our Levy sustainability teams, and of course the Culinary & operations teams to ensure that sustainable decisions are at the forefront of each discussion. Product • Working collaboratively with the culinary teams, to advise where a product can be developed or altered to align with our Carbon Reduction targets. Structured Approach • Being conscious of the continual off set between sustainable and commercial decision making. Operations Carbon Measurement/Reduction • Track our current carbon emissions, using activity-based data to fully understand the impact of our menus. Then identify areas of focus that would support the Carbon Reduction targets. Utilise a number of tools to support this, from our sustainability dashboards powered by our Analytics Team at E15 Insights, FoodSteps for carbon labelling. By using intensity factors we can make better-informed choices at the point of our menu design, which can often be months in advance of a major event. Food Waste Management • Regular monitoring and development of strategies to enable our teams to better manage food waste. This is a challenging Communications - Directly liaise with client and the wider catering team to ensure that expectations are clear. Use structured, regular and consistent meetings as a key tool. People Culture • Work closely with the management team to develop and sustain a high level of focus and engagement around our sustainability goals Review and Develop • Conduct regular reviews, being able to present to the client and up-to-date position within the year of the current measures taken, and impact of Carbon Reduction. Financial & Business Development Financials - awareness of the importance in balancing commercial & sustainable objectives within a complex large operation Product development • Liaising with culinary and beverage teams to implement continuous product development and drive increased sustainable benefits across the venue. ... What we're looking for A naturally confident, subject matter expert Management presence to engage with client, peers and functional specialists. Positive and passionate focus on Food & Beverage which drives a large chunk of Scope 3 emissions Excellent communication skills Structured approach but also demonstrates flexibility and agility Calm and resilient. Not deterred by an 'unforeseen challenge' Problem solving skills Willing to work evenings and weekends as required Area Essential Desirable Qualifications Degree in Environmental Management/Sciences/Carbon or an equivalent Member of an appropriate professional body such as IMEA Nutritional Qualification would be a benefit Skills and Abilities Skills and Abilities (Continued) Proven ability to lead, implement and deliver sustainability commitments on time & in budget Demonstrate strong analytical, quantitative, and problem-solving skills High level of organisational skills and experience managing demanding projects simultaneously Excellent communication, interpersonal and negotiation skills Ability to influence others and manage relationships Ability to work cooperatively with peers to find common ground and solve problems quickly and effectively Ability to manage and prioritise competing demands Can do attitude and solution focused Proven record of past events experience in a similar sustainability focused role Ability to work in a fast-paced environment, under-pressure and with multiple tasks Ability to work independently to ensure alignment of the current operation to overall business goals Ability to influence, communicate technical issues and provide leadership support Knowledge and Experience Proven track record of achievement in the sustainability sector (e.g. Carbon Management) in partnership with multiple stakeholders Substantive industry experience within the sustainability sector Knowledge of ISO implementation and carbon management Comprehensive understanding of sustainability in an event context Substantial project management experience Data management including proficiency in Microsoft Excel and Suite Experience in Events Public speaking and delivery of presentations What you'll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days additional leave after returning from maternity leave Day off for your baby?s first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Enfield Repairs Operations Manager You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours. Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures. Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement. You will be doing the following: ·Lead, manage and motivate the team to deliver high performance ·Ensure that corporate/departmental people practices are understood and implemented within your service ·Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation ·Monitor and evaluate your team's performance and recommend areas for improvement based on evidence ·Coach and support staff to develop ·Recommend areas for service improvement based on relevant data and information ·Communicate effectively with elected members and other partners/stakeholders ·Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues ·Build a culture of trust in your team To succeed you will bring: ·Ability to engage, coach and motivate teams and set clear targets and expectations ·Evidence of high levels of customer service and satisfaction ·Experience of successfully managing performance and providing clear constructive feedback ·Experience of successfully implementing plans and projects to time and budget ·Ability to effectively plan and manage budgets and resources ·Demonstrates a good understanding of the political structure and role of elected members ·Ability to work collaboratively both with own service and across other services ·As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role ·Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives ·Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment ·Experience of and understanding of the importance of involving residents in management decisions and service delivery ·Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles ·Experience of working in face-paced environment, with many competing priorities ·Ability to risk asses and make decisions You will receive a salary £68,542 - £70,452 per year dependent on experience, together with a well-rounded benefits package including: Even if you are happy in your current role for now, we always welcome calls from Building Surveying professionals keen to make their introductions for future months or years. Please call Jack James at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

36 Hours per Week – Hybrid 3 days within the office. Active Staff is seeking a Head of Planned Works on a 24 week contract based in Walthamstow. This is a hybrid position, with an expectation that the candidate is in the office a minimum of 3 days a week. Overseeing a team of Project Manager, assistants and a QS team. Working closely with the other heads of service and partnering contractors. We are seeking an inspiring and highly skilled leader to take responsibility for delivering an outstanding planned works service that truly enhances the homes and lives of our residents. As Head of Planned Works, you will provide both strategic direction and hands‑on operational oversight for our planned maintenance and capital investment programs. You will ensure the effective planning, delivery, and quality assurance of a wide range of improvement projects driving high standards, robust compliance, and value for money across all areas of the service. Working closely with internal teams, contractors, and key partners, you will champion excellent customer experience and foster strong collaborative relationships that support the smooth delivery of works. You will manage budgets with confidence, monitor performance rigorously, and ensure all projects are completed safely, efficiently, and to the highest professional standards. Your leadership will play a vital role in embedding innovation, sustainability, and continuous improvement within our service. From exploring new technologies and materials to shaping long‑term investment planning, you will help create a modern, forward‑thinking approach to asset management that delivers lasting positive outcomes for our communities. This is an exciting and influential role for a proactive, solutions‑focused leader who is passionate about delivering high-quality, resident-centred services. If you thrive in a fast‑paced environment, bring fresh ideas, and are committed to excellence in service delivery, we would be delighted to hear from you

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