Cardiff
Job Description Role Purpose The Planner is responsible for coordinating and scheduling all works across United Infrastructure’s programmes, ensuring efficient deployment of field teams, compliance with customer requirements, and delivery within agreed timescales. The role ensures operational visibility, accurate forecasting, and optimised resource utilisation across planned, reactive, and project-based activities. Key Responsibilities Work Planning & Scheduling • Develop and maintain daily, weekly, and long-term work schedules for field engineers and subcontract partners., • Prioritise workloads based on SLAs, risk, operational impact, and customer requirements., • Ensure that all jobs are fully prepared for delivery, including access arrangements, RAMS, materials, and resource allocation., • Work closely with Supervisors, Project Managers, Service Desk, and Field Teams to coordinate activities and ensure alignment with programme needs., • Track the progress of active jobs, ensuring updates are logged and barriers to delivery are escalated promptly., • Optimise utilisation of United Infrastructure’s workforce through efficient planning, skill-matching, and workload balancing., • Track and manage engineer availability, holidays, training, and certification status., • Confirm all site access arrangements including permits, inductions, customer approvals, lock codes, and third-party coordination., • Ensure all planned work is compliant with safety requirements, customer rules, and permit-to-work processes., • Maintain the planning schedule within operational systems (e.g., CRM, ERP, scheduling tools)., • Produce forecasts for workload, resource capacity, and potential bottlenecks., • Support reporting for SLA performance, productivity, job turnaround times, and resource utilisation metrics., • Be a point of contact for customers regarding planning queries, delivery timelines, and schedule updates., • Support customer programme calls by providing accurate, up-to-date planning data., • Experience in a planning, coordination, or scheduling role within infrastructure, utilities, construction, engineering, or telecoms., • Strong analytical and organisational skills with the ability to manage conflicting priorities., • Excellent communication skills, both verbal and written., • Proficient with planning tools and Microsoft Office (Excel, Outlook, etc.)., • Understanding of field engineering workflows (e.g., maintenance, installation, civils, rigging)., • Knowledge of H&S requirements including RAMS, permits, and work-at-height considerations., • GCSEs or equivalent required; further education in business administration, project control, engineering, or similar is advantageous., • Proactive, organised, and calm under pressure., • Able to work collaboratively with multiple teams and stakeholders., • Confident decision-maker with a problem-solving mindset.