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  • Operations Director
    Operations Director
    2 months ago
    £65000–£90000 yearly
    Full-time
    Manchester

    Date posted: 24 October 2025 Pay: £65,000.00-£90,000.00 per year Job Description: Job Summary The Director of Operations plays a pivotal role in overseeing the daily operations of the organisation, ensuring efficiency and effectiveness in all processes. This leadership position involves strategic planning, resource management, and the implementation of operational policies to enhance productivity and achieve organisational goals. The ideal candidate will possess strong supervisory experience and a proven track record in management and leadership. Responsibilities Develop and implement operational strategies that align with the organisation's objectives. Oversee daily operations, ensuring that all departments function smoothly and efficiently. Manage budgets, forecasts, and resource allocation to optimise operational performance. Lead, mentor, and supervise teams to foster a culture of high performance and continuous improvement. Collaborate with senior management to identify opportunities for growth and innovation. Establish and monitor key performance indicators (KPIs) to assess operational success. Ensure compliance with industry regulations and standards while maintaining quality control across all operations. Facilitate communication between departments to ensure cohesive teamwork and collaboration. Skills Proven supervisory experience with the ability to lead diverse teams effectively. Strong management skills with a focus on strategic planning and execution. Exceptional leadership qualities that inspire and motivate team members. Excellent problem-solving abilities with a proactive approach to challenges. Strong communication skills, both verbal and written, to convey information clearly at all levels of the organisation. Ability to analyse data and make informed decisions based on operational metrics. Proficiency in project management tools and methodologies is advantageous. This role is essential for driving the organisation's success through effective operations management, making it an exciting opportunity for a dynamic leader looking to make a significant impact. Job Type: Full-time Benefits: Company pension Work from home Work Location: Hybrid remote

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  • Ecommerce Admininstrator
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    Ecommerce Admininstrator
    3 days ago
    £12.21–£12.25 hourly
    Full-time
    Cheetham Hill, Manchester

    Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

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