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We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

We are looking for a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. Service Desk Analyst – Sulaiman Alqudaibi Co. You will be the first point of contact for IT incidents, service requests, and queries from multiple

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. Previous experience working in a customer service environment is essential.

Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. You’ll be encouraged

A leading technology services company in West Sussex is seeking a Service Desk Analyst to provide professional and customer-focused IT support to both head office and site-based staff. Strong troubleshooting skills and experience in a busy service desk environment are essential. The successful candi

A prominent healthcare provider is looking for a Service Desk Analyst to join their Digital Service Desk team. The ideal candidate will have strong communication skills, experience in customer service handling, and good IT knowledge. This role offers flexibility in working hours and a variety of exp

A prominent recruitment agency is seeking an IT Service Desk Analyst to join a law firm in London on a full-time basis. Ideal applicants should possess strong customer service skills, knowledge of Windows 10 and Microsoft Office 365, and familiarity with ITSM software.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. Using modern cloud-ba

Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools. Work directly with Platinum Services leadership to prioritize projects, align resources and keep on track. Experience in a deskto

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critica

Service Desk Engineer 1st Line. We re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement).

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

Work closely with project management and the service desk to ensure service level promises are met. Assist the service desk manager as required for 3rd line technical escalation support tickets. The successful candidate will take ownership of escalated issues from the Service Desk and work closely a

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office.

Answer incoming calls to the Service Desk, logging and actioning in CRM following established Service Desk procedures. To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. Log and action all a

Service Delivery: Ensure service desk operations align with ITIL best practices and resolve incidents and service requests within agreed SLAs. Promotion of Service Desk: Promote service desk activities across the organisation and develop knowledge‑base articles, key documentation, and self‑serve

A dynamic technology organization in the UK seeks an experienced IT Service Desk Lead to ensure effective operation of the service desk. This role involves leading the configuration of service desk tools, monitoring performance, and driving continuous improvement. Candidates should have over 5 years

A health and social care charity is seeking an IT Service Desk Lead to oversee the operations of their IT Service Desk team. Responsibilities include performance monitoring, escalation management, and service improvement. Applicants should possess a strong technical background and a commitment to ex

A leading media production company in Greater London is seeking an IT Service Desk Manager to oversee service desk operations and support the business. You will lead a team, ensuring service targets are met while enhancing user experience. An excellent opportunity for someone with a robust understan

A leading IT service provider in Liverpool is seeking a Service Desk Engineer. In this role, you will provide 1st line support, monitor alerts, and resolve issues while ensuring exceptional customer service.

A leading retail company is looking for an Engineer to join their Service Desk team in London. The role involves providing IT support, troubleshooting hardware and software issues, and managing service requests.

We have a great opportunity for you to join our Liverpool office as the new Service Desk Engineer. As a Service Desk Engineer you will be responsible for providing initially extended hours support, monitoring and maintaining customer infrastructure, including network health and storage capacity. Hav

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.

Candidates should possess strong technical knowledge, particularly in Microsoft systems and IT service desk experience. A leading educational institution in fashion is seeking a proactive Service Desk Technician to manage IT support requests and ensure smooth operations.

Ensuring a consistently high quality of customer service is provided by the Service Desk delivering a positive and professional approach at all times. Based in our IT team, the role of IT Service Desk Analyst is to provide first-line support to LNER staff for incidents and service requests. Carrying

Act as first point of contact for HIS Service end users on the customer service desk. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. Answer, log and manage all calls, emails and faxes to the Se

A leading construction engineering business is seeking a proactive Service Desk Engineer for an initial 3 month contract in Crewe. Applicants must have a strong background in helpdesk procedures and the ability to work effectively under pressure.

Learn how a service desk operates day‑to‑day. We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting‑edge cloud services. Experience in customer service is advantageous, though not requ

The role will involve contact for incoming calls into the Service desk, and you will work with other IT Support देवённых on other sites to manage 1st & 2nd line incidents/calls, and be involved in fixes for users within the site. Escalate any Major Incidents to the Service Desk Team Leade

PIC is seeking a Service Desk Analyst to join our IT team. As the frontline support function, the service desk ensures employees remain productive and systems run reliably. Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits.

A luxury technology company based in Central London is seeking a Service Desk Coordinator to manage incoming service tickets, maintain CRM data, and support maintenance activities. The successful candidate will handle scheduling, oversee maintenance tasks, and drive service contract renewals, ensuri

A leading digital sports platform is looking for a Service Desk Analyst II. This role involves providing end-user hardware and software support and ensuring compliance with service guidelines. Responsibilities include triaging service requests and maintaining onboarding documentation.

Assist with purchases of equipment and services. Mobile Phones: purchasing, arranging repairs, ordering service contracts, enrolling mobile apps and security.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. Job Title: IT Service Desk Analyst. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and r

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to provide vital support to end-users, ensuring seamless IT operations. Responsibilities include serving as the first point of contact for IT queries, troubleshooting technical issues, and managing service desk

A leading IT service provider is seeking a Service Desk Analyst for a university placement starting in Summer 2026. This role offers the chance to gain invaluable IT experience within a busy Service Desk environment in London. Responsibilities include providing first-line support and excellent custo

A leading financial services firm in Greater London is seeking a Service Desk Analyst to ensure employees remain productive by tackling incidents like software errors and hardware failures.

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk, and an understanding of how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant – the first point of contact for IT issues for users worldwide. Take ow

A leading train operating company in York is seeking an IT Service Desk Analyst for a 6-month fixed term contract. You'll deliver first-line support for incidents and service requests from LNER staff, ensuring timely and efficient service.

Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers. Being the subject matter expert within the Service Desk for a defined list of systems and

Assist the wider service team with service transition activities, ensuring the Service Desk is prepared to support new services. CCS is looking for an individual to help us deliver best in class, highly available Digital Services, ensuring that our Software As A Service (SAAS) services and internall

Proven track record managing Service Desk or Endpoint teams in a remote‑first, global environment. Lead day‑to‑day IT operations for Service Desk and Endpoint management. Strong understanding of ITIL or ITSM practices and service delivery metrics.

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients.

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

A leading technology service provider in the United Kingdom seeks a Senior Service Desk Engineer. This critical role demands providing exceptional service desk support to clients across various platforms. This position offers a chance to enhance customer satisfaction and improve service delivery sta

A managed service provider in Gloucester is seeking an IT Service Desk Engineer to join their high-performing IT team.