831 Best telephone Jobs in United Kingdom (October 2026) - page 2

Personal Assistant / Business Support Assistant

Location: Primarily home-based, with regular attendance at our office in NW3 7TT Hours: 20–30 hours per week Position: Part-time Salary: Competitive, depending on experience About the Role We are looking for a highly organised, reliable and proactive Personal Assistant / Business Support Assistant to provide direct support to the business owner and assist with the day-to-day running of our procurement business. The role will be primarily home-based, with some time required at our office in NW3 7TT. The successful candidate will need to be comfortable working independently, managing priorities and dealing with a variety of tasks across both personal and business matters. This is a varied role for someone who enjoys being organised, taking responsibility and making sure things get done. Key Responsibilities Personal Assistant Support • Manage and organise the business owner's diary, appointments and commitments., • Help prioritise daily and weekly tasks., • Arrange meetings, calls and appointments., • Prepare reminders and follow-ups., • Assist with personal administration and occasional personal errands where required., • Help keep paperwork, correspondence and important information organised., • Manage confidential information with complete discretion. Business Administration • Assist with general administration for the procurement business., • Draft, format and send emails and correspondence., • Follow up with suppliers, customers and care homes., • Maintain accurate records and update spreadsheets and databases., • Organise documents, contracts, applications and supplier information., • Help monitor outstanding actions and ensure they are followed up., • Assist with preparing reports, price information and other business documents., • Keep track of important deadlines and renewal dates. Supplier & Customer Support • Communicate professionally with suppliers and customers by email and telephone., • Follow up outstanding issues and requests., • Assist with setting up new customer and supplier accounts., • Help obtain information, quotations and documentation., • Keep records of ongoing issues and actions., • Escalate matters to the business owner when required. General Office Support • Help maintain an organised filing system., • Organise digital and physical documents., • Assist with scanning, printing and document preparation., • Support general office administration., • Help improve administrative processes and make the business more efficient. The Ideal Candidate We are looking for someone who is: • Highly organised and methodical., • Reliable and trustworthy., • Proactive rather than waiting to be told what to do., • Confident communicating by email and telephone., • Comfortable dealing with suppliers, customers and business contacts., • Able to manage several tasks at the same time., • Good at following up and making sure actions are completed., • Discreet and comfortable handling confidential information., • A good written communicator with excellent attention to detail., • Comfortable working independently from home., • Confident using Microsoft Office, Outlook, Word and Excel., • Able to learn new systems and processes quickly., • Flexible and willing to help across both personal and business administration. Experience Previous experience as a Personal Assistant, Executive Assistant, Business Administrator, Office Manager or similar would be beneficial. Experience within procurement, care homes, facilities management, hospitality or a supplier/customer-facing business would be an advantage, but is not essential. Most importantly, we are looking for someone who is organised, dependable, practical and capable of taking ownership of tasks. Working Arrangement The position will be 20–30 hours per week, depending on the needs of the business and the successful candidate. The majority of the work can be completed from home, but the role will require regular attendance at the office in NW3 7TT. The exact working days and hours can be discussed and agreed with the right candidate. What We Offer • Flexible part-time working arrangement., • Primarily home-based working., • Regular office-based working in NW3 7TT., • A varied role with responsibility and autonomy., • Direct working relationship with the business owner., • Opportunity to become an important part of a growing procurement business., • Potential for the role and hours to develop over time. To Apply Please provide a CV and a brief covering note explaining your relevant experience, availability and why you feel you would be suitable for the role. We are particularly interested in candidates who can demonstrate excellent organisation, attention to detail, initiative and discretion.

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National Accident Support Line

Claims Handler Location: City of London – Fenchurch Street Salary: £23,000–£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the claims process as straightforward as possible for our clients while ensuring claims are handled efficiently and professionally from start to finish. The Role We are looking for a confident, organised and customer-focused Claims Handler to join our team. The primary focus of this role is to manage and progress non-fault road traffic accident claims, supporting clients throughout the claims process and ensuring all relevant information is obtained, recorded and communicated accurately. You will be responsible for speaking with clients, third parties, insurers, repairers and other relevant parties to ensure claims continue to progress smoothly. This is a fast-paced role where organisation, communication and attention to detail are essential. You will become a key point of contact for clients and will be expected to provide a professional and helpful service throughout their claim. Key Responsibilities • Handling and progressing non-fault road traffic accident claims from initial notification through to resolution., • Contacting clients to obtain accurate information regarding their accident and circumstances., • Taking detailed and accurate claim information and ensuring all relevant documentation is obtained., • Maintaining regular communication with clients and keeping them informed of claim progression., • Liaising with insurers, third parties, witnesses, repairers, recovery companies and other relevant parties., • Following up outstanding information, documents and actions to prevent unnecessary delays., • Assessing claim information and ensuring files are progressed in line with internal processes., • Updating internal systems and claim records accurately and promptly., • Monitoring claim stages and identifying any issues that could affect progression., • Escalating issues or complex matters to the appropriate member of the team when required., • Managing a caseload effectively and ensuring tasks and follow-ups are completed within required timescales., • Making and receiving telephone calls relating to active claims., • Responding to emails and other correspondence professionally and within appropriate timescales., • Working closely with the Client Relations, Hire, Repairs, Business Relations and Operations teams., • Ensuring clients receive a professional and positive experience throughout their claim., • Maintaining accurate records of all conversations, actions and correspondence., • Ensuring all company procedures, compliance requirements and data protection standards are followed. What We're Looking For An excellent candidate for this role will have: • A confident and professional telephone manner., • Strong communication and interpersonal skills., • The ability to communicate effectively with clients and third parties., • Excellent organisation and time-management skills., • Strong attention to detail and accuracy., • The ability to manage multiple claims and tasks at the same time., • Confidence making and receiving a high volume of telephone calls., • Good written communication skills., • Confidence using Microsoft Office, email and cloud-based systems., • The ability to remain calm and professional when dealing with difficult or frustrated clients., • A proactive approach to following up outstanding tasks and progressing claims., • The ability to work independently while also contributing effectively to a wider team., • Good problem-solving skills and the ability to identify when an issue needs to be escalated., • A willingness to learn and develop knowledge of the accident management and motor claims process. Previous experience in claims handling, accident management, insurance, customer service, credit hire, motor claims or another telephone-based role would be beneficial, although full training will be provided. Knowledge of the motor insurance, vehicle repair or accident management industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Full training on NASL's claims processes and systems., • Opportunity to develop a career within claims and accident management., • Experience working across a wide range of motor claims and accident-related services., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and are committed to providing a high standard of service to our clients. We work as a team and believe that everyone plays an important role in ensuring our clients receive the right support following an accident. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

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Deton Solicitors

Receptionist / Administrator

To efficiently undertake basic administration and clerical duties which may include the following duties inter-alia as directed: · Data input, data extraction, photocopying, faxing, filing and typing duties · To deal with internal and external post and emails on a day to day basis · To support the team to maintain accurate, timely and legible records · To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner. · To file documents in court and assist in taking instructions from the clients. · To provide appropriate reception cover as and when required. · To meet and greet visitors as required. · To maintain filing systems in line with organisations’ policies and procedures. · To be a flexible and supportive member of the team. · To maintain strict confidentiality at all times · Attend and take part in team meetings & regular reviews with line manager etc. · Throughout the training period the post holder will be expected to complete all educational and training as required. · Ensuring the working environment is clean and tidy

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Bar & Food - The Listing

Reservationist / Admin

1 month ago

£30000 yearly

Full-time

Monument, City of London

We are looking for an experienced Reservationist to join our office team. The successful candidate will be responsible for managing event bookings, responding to customer enquiries via email and telephone, creating event function sheets, issuing invoices, and providing general administrative support. Excellent communication, organisational, and customer service skills are essential, along with the ability to manage multiple tasks in a fast-paced environment. What we’re looking for Proven experience in a hospitality host/reception or reservations role (this is essential)A natural people person with confidence, energy, and attention to detailStrong organisational skills and the ability to stay calm under pressureA genuine passion for hospitality and creating memorable guest experiencesSomeone who is ambitious and looking for progression within a growing company Why join us? Be part of a growing, ambitious hospitality group with real career pathwaysStructured training and clear progression opportunities into management or eventsA supportive, high-performing team cultureStaff discounts, incentives, and social eventsThe chance to work in a busy, high-profile venue in The City.

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Standby Couriers

Van Owners Only – Earn Up to £300 Per Day

Company: Standby Couriers Ltd Location: Central London – Westminster and Camden, Wandworth, Islighton Job type: Self-employed Pay: Task-based, paid weekly Van rental scheme available Job Description Standby Couriers is recruiting reliable and hardworking self-employed van drivers to support our e-bike logistics operation across Central London. The role involves collecting, transporting, deploying and retrieving electric bikes at designated locations. Tasks are managed through a mobile application and are available 24 hours a day, seven days a week. Drivers can earn up to £300 per day, depending on the number and type of tasks successfully completed. Earnings are not guaranteed and may vary according to productivity, task availability and operational conditions. Responsibilities • Collecting and transporting electric bikes, • Deploying bikes at approved locations, • Retrieving damaged or incorrectly parked bikes, • Loading and unloading bikes safely, • Accepting and completing tasks through a mobile app, • Following operational and safety instructions, • Taking clear photographs as proof of task completion, • Keeping the van clean, safe and secure Requirements • Full UK driving licence, • Valid DBS certificate, • Right to work in the UK, • Smartphone with mobile internet, • Physically capable of loading and unloading electric bikes, • Reliable, professional and able to work independently, • Previous van-driving experience is preferred but not essential Don’t Have a Van? We Provide a Rental Scheme You do not need to own a van to apply. We can provide access to a suitable long-wheelbase electric van through our flexible rental scheme, subject to availability. • No traditional credit check, • Refundable deposit and initial rental payment required, • Future rental payments can be deducted from weekly earnings, • Insurance is the driver’s responsibility, • Shared van options may be available, • Flexible agreement with 30 days’ notice Applicants who already own a suitable electric van are also welcome. What We Offer • Earn up to £300 per day, • Weekly payments, • Flexible working availability, • Tasks available 24/7, • Electric van rental scheme, • Training and onboarding support, • Opportunity to increase earnings by completing more tasks This is a self-employed, task-based opportunity. To apply, please provide your full name, telephone number, driving experience and confirm whether you have your own electric van or require our rental scheme.

Reception Coordinator – Administration

1 month ago

£23500–£26000 yearly

Full-time

Whitechapel, Tower Hamlets

Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. • Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding. Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information. Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants. Assisting in helping with key sorting of tags, labels and any other admin jobs assigned. Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed. Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area. Managing the coffee machine cleans, and stock order on a daily and weekly basis. Supporting with ideas and improvements for the front of house area. Be able to stay longer hours during the busy seasons if required. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

Akoko is a Michelin-starred restaurant in Fitzrovia, London, showcasing the flavours and culinary traditions of West Africa through a refined tasting menu experience. We’re looking for an experienced, warm and highly organised Host to join our front-of-house team. This is an important role at the heart of the restaurant. You’ll be the first point of contact for our guests, looking after their experience from their initial enquiry and reservation through to welcoming them into the restaurant. You will: • Warmly welcome guests and manage arrivals and seating, • Manage reservations using SevenRooms, ensuring guest details and preferences are accurately recorded, • Respond to guest emails, phone calls and booking enquiries, • Handle special requests, dietary information and changes to reservations, • Manage enquiries for group bookings and events, • Build relationships with regular guests and help create a personalised experience, • Confidently look after VIPs, high-profile guests and special occasions with professionalism and discretion, • Work closely with the restaurant management and service team to ensure each service runs smoothly, • Handle guest queries or complaints calmly and professionally What we’re looking for • Previous experience as a Host, Receptionist or Reservations Host within a luxury restaurant, five-star hotel or similar high-end hospitality environment, • Excellent written and spoken English, • Warm, confident and naturally welcoming, • Highly organised with strong attention to detail, • Comfortable managing emails, telephone calls and multiple bookings at once, • Experience using SevenRooms or a similar restaurant reservations system is preferred, • Confident dealing with VIPs and discerning guests, • Professional, discreet and calm under pressure, • Genuine enthusiasm for great hospitality, • Available to work late nights and weekends. Why join Akoko? Join one of London’s leading Michelin-starred restaurants and be part of an ambitious team passionate about exceptional hospitality. We offer free meals on shift, staff discounts across our restaurants, employee rewards and team incentives, training and development, pension and holiday allowance, with real opportunities to progress and grow within the business. Applicants must already have the right to work in the UK.

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Rely Recruitment Limited

Temp Sales Assistant work in Premium Retail

Temp Sales Assistant work in Premium Retail Sales Assistant details: · Must have UK retails sales assistant experience · Role based in central London, must live within a commutable distance (1 hr max to Regent Street area) · Have excellent communication skills, well presented and friendly · Apply now only here. · Excellent hourly salary which is pad weekly ! Please note, we are not accepting telephone call enquires, due to high response, we can only contact shortlisted candidates that fit the criteria above. Rely Recruitment is a boutique recruitment firm established in 2009, specialising in premium & luxury retail.

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Fades Hair studio

APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED

APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED 💈 FADES HAIR STUDIO – Harrow, London Fades Hair Studio is looking for a motivated Apprentice Barber to join our growing team. This is a great opportunity for someone who wants to build a professional career in barbering and learn within a busy, modern barbershop environment. THE ROLE You will receive training and practical experience in: • Fades, tapers and men’s haircuts, • Clipper and scissor techniques, • Beard shaping and grooming, • Client consultation and customer service, • Reception and answering telephone calls, • Booking appointments, • Keeping the shop clean and professional, • Helping with Instagram, TikTok and social media content, • Working alongside experienced barbers WHO WE’RE LOOKING FOR We want someone who is: • Friendly, confident and professional, • Reliable and punctual, • Passionate about barbering, • Willing to learn and take direction, • Comfortable speaking with customers, • Keen to develop a long-term career in the industry No previous barbering experience is necessary. 💷 Apprentice pay from £8.00 per hour, subject to age and apprenticeship year 📍 Fades Hair Studio – Harrow, London 🎓 Training and development provided ✂️ Opportunity to progress into a qualified barber position Female applicants are particularly encouraged to apply as we are looking to increase female representation within our barbering team. APPLY TODAY Send your CV and a short introduction about yourself. FADES HAIR STUDIO Setting the Standard in Men’s Grooming

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Loftnix Developments Ltd

Loftnix Developments Ltd is looking for a motivated self-employed Sales Agent to generate and secure residential construction projects across London and the surrounding areas. We specialise in loft conversions, house extensions and full property renovations. The opportunity: • 8% commission for every qualifying client contract introduced by you and successfully signed, • Commission-only, self-employed position, • No basic salary or guaranteed earnings, • No commission ceiling, • Flexible working arrangements, • High-value residential construction projects, • Written Sales Agent Agreement provided before starting Your role: • Find and approach potential clients, • Develop relationships with homeowners, architects, estate agents, property developers and other property professionals, • Generate qualified enquiries and help move opportunities towards signed contracts, • Manage your own leads and follow-ups professionally Loftnix will handle site visits, technical advice, pricing, quotations and construction delivery. The ideal person: • Confident in business development and closing sales, • Self-motivated and able to work independently, • Professional and reliable, • Construction, property, home-improvement or high-value sales experience is an advantage, • Existing London property contacts are highly desirable To apply, please send a written summary of your sales experience, the areas you cover and any relevant construction or property contacts. Written applications only. We are not accepting telephone enquiries about this opportunity.

Office admin and customer rep

We are UK leading dry cleaning and launderette wholesaler. We are looking for office administrator and customer rep to work full-time or part time in Belvedere Start immediately. The successful applicant will have: • Good telephone manner, • Honest and reliable, • start immediately We currently have a position available. All interested applicants should send their CV’ or ring david

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Kasava

Inside Sales Executive – Fleet Technology

The role This is a telephone-based sales role for someone who enjoys speaking to people, building relationships and closing business. You will spend most of your day contacting leads, understanding their fleet requirements, explaining the benefits of Kasava’s technology and converting opportunities into customers. Leads will be provided.

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South West Steel Buildings Ltd

Self-Employed Sales Executive – Steel Buildings

2 months ago

Full-time

London

Self-Employed Sales Executive – Steel Buildings About South West Steel Buildings South West Steel Buildings Ltd is a growing supplier of British-manufactured steel buildings, providing solutions for the agricultural, commercial and industrial sectors. We supply buildings ranging from agricultural storage buildings and workshops through to industrial units and larger commercial projects. As we continue to grow, we are looking for a motivated and commercially minded Self-Employed Sales Executive to generate new business and develop their own customer base. This is a self-employed, commission-only opportunity with no basic salary. Commission is uncapped and directly linked to sales generated. The Opportunity This role would suit an experienced salesperson who wants the freedom of self-employment combined with the earning potential of selling high-value products. You will be responsible for identifying and developing your own sales opportunities, with potential customers including: • Farmers and agricultural businesses, • Agricultural contractors, • Property developers, • Builders and construction companies, • Commercial property owners, • Industrial businesses, • Landowners and investors Projects can range from smaller workshops and storage buildings through to substantial agricultural and industrial developments. You don't necessarily need previous steel-building experience. Experience within agriculture, construction, building materials, machinery, property or high-value B2B sales would be particularly beneficial. Product and technical support will be provided by South West Steel Buildings. Commission 5% commission on qualifying net sales generated by you, excluding VAT. There is no commission ceiling. For illustration: £25,000 project = £1,250 commission £50,000 project = £2,500 commission £100,000 project = £5,000 commission These examples illustrate the commission calculation only and are not guaranteed earnings. Full commission terms, including when commission becomes payable, will be provided as part of the Sales Agent Agreement. What You'll Be Doing Your primary responsibility will be generating new business for South West Steel Buildings. This may include: • Prospecting and identifying potential customers, • Telephone-based business development, • Developing relationships with farmers, builders and developers, • Networking within the agricultural and construction industries, • Following up prospective projects, • Discussing initial building requirements with customers, • Maintaining relationships with prospective customers, • Developing repeat and referral business, • Working alongside SWSB to progress opportunities from initial enquiry through to order You will not be expected to carry out structural design or engineering calculations. Our team and manufacturing partners will provide support with building design, specifications, drawings and quotations where required, allowing you to concentrate on developing relationships and winning business. Who We're Looking For We're particularly interested in people who are confident speaking to business owners and decision-makers. You may already have experience selling: • Agricultural machinery or equipment, • Building materials, • Roofing or cladding, • Steel or structural products, • Commercial construction products, • Industrial products, • Property or construction services However, attitude and sales ability are more important than having worked specifically within the steel-building industry. You'll need to be: • Confident generating your own opportunities, • Comfortable with telephone prospecting and cold calling, • Able to build long-term customer relationships, • Self-motivated and organised, • Commercially minded, • Comfortable working independently, • Professional when representing South West Steel Buildings Why Work With SWSB? This isn't about selling hundreds of low-value products every month. Steel buildings are high-value purchases, meaning individual successful projects can generate substantial commission. You'll have access to: • British-manufactured steel building systems, • Competitive pricing, • Fast quotation capabilities, • Technical and design support, • Agricultural, commercial and industrial markets, • Supply-only and supply-and-erect solutions, • High-value project opportunities, • Uncapped 5% commission Most importantly, we're looking for someone who wants to build a territory and customer base over the long term, rather than simply work through a list of leads. Important – Self-Employed Position This is a self-employed, commission-only sales opportunity. There is no basic salary or guaranteed level of earnings. The successful applicant will operate on a self-employed basis and will be responsible for their own tax, National Insurance and other obligations associated with self-employment. Commission and lead ownership arrangements will be clearly defined within a written Sales Agent Agreement before commencing. If you're an experienced salesperson who enjoys developing your own business, building relationships and earning directly from the results you produce, we'd like to hear from you.

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Butcher & Edmonds Ltd

Operations & Customer Service Executive / Manager

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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