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Busboys and Poets

Restaurant Manager

hace 2 horas

$65000–$68000 anual

Jornada completa

Northwest Washington, Washington

*Please note that this salary range is accurate as of July 1st, 2024. It reflects our starting rate (++$65,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.* Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Position Summary The Front-of-House Manager oversees daily front-of-house operations, ensuring culture-driven hospitality, strong team performance, and consistent execution of company standards. This role leads service, staffing, and floor operations while actively managing and executing daily events. This role focuses on supervising and developing team members, ensuring proper scheduling and shift coverage, maintaining service quality and cleanliness, and resolving guest concerns in real time. The Front-of-House Manager is expected to perform under pressure, adapt to business needs, and uphold Busboys and Poets standards while delivering culture-driven hospitality. Job Type: Full-time, Exempt, Salaried/ 50 hour work week Starting Salary: $65,000+ COMPANY BENEFITS Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role, from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with the latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies, including our tech-forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, an inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee-dedicated web-based forum and information site, blog and podcast. RESPONSIBILITIES This role will incorporate the following duties: • Maintain strong floor presence during peak hours, • Engage with guests to ensure a high-quality dining experience (table touches), • Resolve guest concerns with urgency, professionalism, and ownership, • Turn service challenges into positive guest outcomes, • Responsible for event setup, execution, and directing staff in coordination with the events team to ensure smooth and successful operations, • Model professionalism, accountability, and emotional intelligence, • Foster a positive, respectful, and high-performing team culture, • Upholds company policies including attendance, dress code, and service standards, • Hold team members accountable while maintaining professionalism and respect, • Conducts hourly interviews for new applicants, • Supports training of the new hires, • Supervise, coach, and develop hourly team members across departments, • Provide real-time coaching, feedback and structured follow-up to improve performance, • Serve as the lead in monitoring compliance with health and fire safety regulations, • Follow proper cash handling and operational procedures, • Ensures all safety, security, and emergency procedures are followed, including proper opening/closing protocols, cash handling, and incident response., • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Working closely with fellow Managers and the General Manager to ensure effective business operations, staying later or coming earlier, at times., • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc., • Managing one or more department schedules, as needed, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • 2+ years of restaurant leadership experience in a high-volume environment, • Proven ability to lead teams and communication skills to train and motivate employees, • Excellent communication, organization, and problem-solving skills, • Strong time management skills, flexibility to adapt to business needs, and a high level of accuracy in handling a variety of responsibilities., • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Must maintain open availability, including the ability to work evenings, weekends, and holidays., • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word), • Demonstrates the ability and commitment to consistently meet deadlines, even in high-volume, fast-paced environments., • Required to maintain current licenses (Food Safety, ABRA/ABC, ServSafe, Alcohol Awareness) or successfully obtain all required licenses for the jurisdiction of employment within 30 days of hire., • Must have reliable transportation. PHYSICAL DEMANDS The role of a restaurant manager is both physically and mentally demanding. This position requires standing and walking for extended periods throughout the shift. Managers must be able to lift and carry up to 50 pounds and regularly handle and taste both raw and prepared food items. Restaurant managers typically work 45–50 hours per week; however, due to the nature of the business, schedules may include extended, irregular hours, including evenings, weekends, and holidays. Managers may also be required to work at different locations based on business needs. Busboys and Poets is an Equal Opportunity Employer

Shirlington, Arlington

Kitchen Manager Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Kitchen Manager oversees the daily operations of a restaurant kitchen, ensuring smooth and efficient food preparation and service while maintaining high standards of quality, safety, and hygiene. They manage staff, control inventory, maintain equipment, and adhere to all relevant regulations. Please also note that, as a Kitchen Manager, you may need to cover shifts or change to a different location, at times. Job duties include but are not limited to: • Oversee all kitchen operations, including food preparation, cooking, and presentation, • Monitor food production to maintain consistency in taste, portion size, and presentation, • Ensure compliance with health and safety regulations in the kitchen, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Manage inventory and control food costs by minimizing waste and optimizing ingredient usage, • Train new kitchen staff on proper food handling techniques and kitchen procedures, • Managing one or more department schedules, as needed, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Develop and implement menus for events and catering services, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. cook, dishwasher, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Serving as an Advocate for the Busboys and Poets brand and upholding Busboys and Poets standards for employee performance and food quality, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Performing other work-related duties as assigned, • Food Safety & Sanitation: Implementing and enforcing food safety protocols (including proper handling, storage, and temperature control), maintaining a clean and sanitary kitchen environment, and adhering to health and safety regulations., • Equipment Maintenance: Ensuring all kitchen equipment is in good working order and reporting any issues or needed repairs., • Cost Control: Managing kitchen budgets, tracking expenses, and optimizing labor costs to meet financial goals., • Menu Management: May be involved in menu development, recipe creation, and ensuring menu items are executed correctly., • Communication & Collaboration: Communicating effectively with other restaurant managers, service staff, internal communication on slack and 7shifts, and vendors., • Inventory Management: Ordering ingredients, monitoring stock levels, minimizing waste, and managing storage., • Assist with additional duties and support other departments as needed during service, including stepping in to perform BOH tasks., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Other duties as needed. Qualifications: • Previous experience as a Kitchen Manager or in a similar role in a fast‑paced restaurant, with at least two years of experience., • Excellent leadership skills with the ability to motivate and inspire a team., • Proven ability to manage multiple tasks simultaneously while maintaining attention to detail, • Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods., • Must have current licensure (Food Safety, ServSafe) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days., • Culinary Knowledge: Strong understanding of cooking techniques, food preparation, and menu planning., • Cooking Skills: Proficiency in various cooking techniques and knowledge of different flavors and textures., • Management Skills: Ability to lead, motivate, and supervise a team., • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized kitchen., • Communication Skills: Excellent written and verbal communication skills., • Problem-Solving Skills: Ability to identify and resolve issues related to staffing, food preparation, equipment, or other operational challenges., • Food Safety Knowledge: Thorough understanding of food safety regulations and best practices. Be able to get certification required by county health department, • Speed and Precision: Ability to work quickly and accurately, especially during busy service periods., • Physical Stamina: Ability to stand for long periods, lift heavy objects, and work in a fast-paced environment., • In essence, a Kitchen Manager is a vital link between the kitchen and the overall success of a restaurant., • Knife Skills: Proficiency in various cutting techniques for different food items., • Ability to read recipes/order tickets in English., • Must have weekend availability and work a minimum of 3 shifts per week., • Must be able to work with a team and effectively with other staff., • Must be able to follow safety protocol when moving, • Must be able to get along with others. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks, • Spend time using a knife, carrying large pots and using the oven, etc., • Required to wear common protective clothing such as slip resistant shoes, gloves, hats/hair nets, apron, chef jackets/pants., • Spend time bending, reaching, crawling and/or twisting the body, • Spend time lifting heavy weight up to 50 pounds, • Spend time standing on feet for long hours, • Spend time in possible hot and cold temperatures (ie near oven, in freezer) Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Job Type: Full-time, Exempt, Salaried/ 50 hour work week Pay: $65,000+ Kitchen Manager Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Northwest Washington, Washington

Kitchen Manager Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Kitchen Manager oversees the daily operations of a restaurant kitchen, ensuring smooth and efficient food preparation and service while maintaining high standards of quality, safety, and hygiene. They manage staff, control inventory, maintain equipment, and adhere to all relevant regulations. Please also note that, as a Kitchen Manager, you may need to cover shifts or change to a different location, at times. Job duties include but are not limited to: • Oversee all kitchen operations, including food preparation, cooking, and presentation, • Monitor food production to maintain consistency in taste, portion size, and presentation, • Ensure compliance with health and safety regulations in the kitchen, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Manage inventory and control food costs by minimizing waste and optimizing ingredient usage, • Train new kitchen staff on proper food handling techniques and kitchen procedures, • Managing one or more department schedules, as needed, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Develop and implement menus for events and catering services, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. cook, dishwasher, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Serving as an Advocate for the Busboys and Poets brand and upholding Busboys and Poets standards for employee performance and food quality, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Performing other work-related duties as assigned, • Food Safety & Sanitation: Implementing and enforcing food safety protocols (including proper handling, storage, and temperature control), maintaining a clean and sanitary kitchen environment, and adhering to health and safety regulations., • Equipment Maintenance: Ensuring all kitchen equipment is in good working order and reporting any issues or needed repairs., • Cost Control: Managing kitchen budgets, tracking expenses, and optimizing labor costs to meet financial goals., • Menu Management: May be involved in menu development, recipe creation, and ensuring menu items are executed correctly., • Communication & Collaboration: Communicating effectively with other restaurant managers, service staff, internal communication on slack and 7shifts, and vendors., • Inventory Management: Ordering ingredients, monitoring stock levels, minimizing waste, and managing storage., • Assist with additional duties and support other departments as needed during service, including stepping in to perform BOH tasks., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Other duties as needed. Qualifications: • Previous experience as a Kitchen Manager or in a similar role in a fast‑paced restaurant, with at least two years of experience., • Excellent leadership skills with the ability to motivate and inspire a team., • Proven ability to manage multiple tasks simultaneously while maintaining attention to detail, • Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods., • Must have current licensure (Food Safety, ServSafe) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days., • Culinary Knowledge: Strong understanding of cooking techniques, food preparation, and menu planning., • Cooking Skills: Proficiency in various cooking techniques and knowledge of different flavors and textures., • Management Skills: Ability to lead, motivate, and supervise a team., • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized kitchen., • Communication Skills: Excellent written and verbal communication skills., • Problem-Solving Skills: Ability to identify and resolve issues related to staffing, food preparation, equipment, or other operational challenges., • Food Safety Knowledge: Thorough understanding of food safety regulations and best practices. Be able to get certification required by county health department, • Speed and Precision: Ability to work quickly and accurately, especially during busy service periods., • Physical Stamina: Ability to stand for long periods, lift heavy objects, and work in a fast-paced environment., • In essence, a Kitchen Manager is a vital link between the kitchen and the overall success of a restaurant., • Knife Skills: Proficiency in various cutting techniques for different food items., • Ability to read recipes/order tickets in English., • Must have weekend availability and work a minimum of 3 shifts per week., • Must be able to work with a team and effectively with other staff., • Must be able to follow safety protocol when moving, • Must be able to get along with others. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks, • Spend time using a knife, carrying large pots and using the oven, etc., • Required to wear common protective clothing such as slip resistant shoes, gloves, hats/hair nets, apron, chef jackets/pants., • Spend time bending, reaching, crawling and/or twisting the body, • Spend time lifting heavy weight up to 50 pounds, • Spend time standing on feet for long hours, • Spend time in possible hot and cold temperatures (ie near oven, in freezer) Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Job Type: Full-time, Exempt, Salaried/ 50 hour work week Pay: $65,000+ Kitchen Manager Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Northwest Washington, Washington

Host | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? You will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: VariablePay in DC Locations: $18.40 an hour plus tip out from the Online/Take-Out orders. You can make as much as $25 an hour with a guarantee that you will never make less than $18.40 per hour. Description The Host is responsible for ensuring an exceptional dining experience by being the first and last point of contact for guests. The host is responsible for creating a warm, welcoming, and organized dining experience. This role manages guest flow, seating, and communication with the service team to ensure smooth and efficient operations. WHY WORK FOR US: Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets are always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. Job duties include but are not limited to: • Opening Duties: Set up and organize host stand (iPad, reservation system, menus, waitlist tools) Ensure entrance, lobby, and host area are clean and presentable. Review reservations, large parties, and event notes for the shift. Communicate with management about floor plan, sections, and service strategy. Confirm dining room readiness (clean tables, proper setup, overall flow)., • Running Duties (During Shift): Greet and seat guests with warmth and professionalism. Manage waitlist, reservations, and seating rotation to support service flow. Maintain clear communication with servers, bussers, and managers on table status. Monitor dining room cleanliness, table turns, and guest experience. Answer phones, take reservations, transfer calls to appropriate dept. and assist with online/takeout coordination. Support guests with questions, concerns, and general needs. Keep the host stand and entrance area clean and organized at all times., • Closing Duties: Clean and organize host stand, entrance area and glass windows/doors.Ensure all menus, iPads, and materials are accounted for, cleaned and stored properly. Confirm all reservations and notes are closed out or documented for the next shift. Communicate any important updates or issues to management., • Required to wear the company-approved Busboys & Poets dress code at all times, including casual business attire, but is not limited to jeans, slacks, khakis, polo/cotton shirts, skirts/dresses (4in above the knee), turtlenecks, sweaters, loafers, and well-kept athletic shoes, no loose hair (hairnet/hat/hair tied)., • Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations)., • Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach at the hoststand., • Maintain strong awareness of the dining room to ensure all guests are acknowledged and attended to., • Follow all health, safety, and sanitation standards., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Support the food runner for to-go orders, verify 3rd party/guest pick up orders., • Assist/redirect guests with Kiosk orders., • Support guests with book purchases and to collect payment when needed. Qualifications: • Must be at least 18 years of age., • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Flexible availability, including nights, weekends, and holidays., • Ability to receive feedback and direction with a positive, team-oriented attitude., • Must be a team player and able to thrive in a fast-paced restaurant environment., • Previous host experience in a full service restaurant for at least a year., • Ability to accurately use a point-of-sale (POS) system for orders and payments., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Must have a hospitable welcoming personality, patience, and love talking to people. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weights up to 25 pounds., • Spend time using your hands to handle, control, or feel objects, and tools., • Spend time walking. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay in DC Locations: $18.40 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance.

Mount Vernon Triangle, Washington

Host | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? You will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: VariablePay in DC Locations: $18.40 an hour plus tip out from the Online/Take-Out orders. You can make as much as $25 an hour with a guarantee that you will never make less than $18.40 per hour. Description The Host is responsible for ensuring an exceptional dining experience by being the first and last point of contact for guests. The host is responsible for creating a warm, welcoming, and organized dining experience. This role manages guest flow, seating, and communication with the service team to ensure smooth and efficient operations. WHY WORK FOR US: Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets are always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. Job duties include but are not limited to: • Opening Duties: Set up and organize host stand (iPad, reservation system, menus, waitlist tools) Ensure entrance, lobby, and host area are clean and presentable. Review reservations, large parties, and event notes for the shift. Communicate with management about floor plan, sections, and service strategy. Confirm dining room readiness (clean tables, proper setup, overall flow)., • Running Duties (During Shift): Greet and seat guests with warmth and professionalism. Manage waitlist, reservations, and seating rotation to support service flow. Maintain clear communication with servers, bussers, and managers on table status. Monitor dining room cleanliness, table turns, and guest experience. Answer phones, take reservations, transfer calls to appropriate dept. and assist with online/takeout coordination. Support guests with questions, concerns, and general needs. Keep the host stand and entrance area clean and organized at all times., • Closing Duties: Clean and organize host stand, entrance area and glass windows/doors.Ensure all menus, iPads, and materials are accounted for, cleaned and stored properly. Confirm all reservations and notes are closed out or documented for the next shift. Communicate any important updates or issues to management., • Required to wear the company-approved Busboys & Poets dress code at all times, including casual business attire, but is not limited to jeans, slacks, khakis, polo/cotton shirts, skirts/dresses (4in above the knee), turtlenecks, sweaters, loafers, and well-kept athletic shoes, no loose hair (hairnet/hat/hair tied)., • Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations)., • Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach at the hoststand., • Maintain strong awareness of the dining room to ensure all guests are acknowledged and attended to., • Follow all health, safety, and sanitation standards., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Support the food runner for to-go orders, verify 3rd party/guest pick up orders., • Assist/redirect guests with Kiosk orders., • Support guests with book purchases and to collect payment when needed. Qualifications: • Must be at least 18 years of age., • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Flexible availability, including nights, weekends, and holidays., • Ability to receive feedback and direction with a positive, team-oriented attitude., • Must be a team player and able to thrive in a fast-paced restaurant environment., • Previous host experience in a full service restaurant for at least a year., • Ability to accurately use a point-of-sale (POS) system for orders and payments., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Must have a hospitable welcoming personality, patience, and love talking to people. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weights up to 25 pounds., • Spend time using your hands to handle, control, or feel objects, and tools., • Spend time walking. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay in DC Locations: $18.40 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance.

Southeast Washington, Washington

Host | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? You will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: VariablePay in DC Locations: $18.40 an hour plus tip out from the Online/Take-Out orders. You can make as much as $25 an hour with a guarantee that you will never make less than $18.40 per hour. Description The Host is responsible for ensuring an exceptional dining experience by being the first and last point of contact for guests. The host is responsible for creating a warm, welcoming, and organized dining experience. This role manages guest flow, seating, and communication with the service team to ensure smooth and efficient operations. WHY WORK FOR US: Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets are always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. Job duties include but are not limited to: • Opening Duties: Set up and organize host stand (iPad, reservation system, menus, waitlist tools) Ensure entrance, lobby, and host area are clean and presentable. Review reservations, large parties, and event notes for the shift. Communicate with management about floor plan, sections, and service strategy. Confirm dining room readiness (clean tables, proper setup, overall flow), • Running Duties (During Shift): Greet and seat guests with warmth and professionalism. Manage waitlist, reservations, and seating rotation to support service flow. Maintain clear communication with servers, bussers, and managers on table status. Monitor dining room cleanliness, table turns, and guest experience. Answer phones, take reservations, transfer calls to appropriate dept. and assist with online/takeout coordination. Support guests with questions, concerns, and general needs. Keep the host stand and entrance area clean and organized at all times., • Closing Duties: Clean and organize host stand, entrance area and glass windows/doors.Ensure all menus, iPads, and materials are accounted for, cleaned and stored properly. Confirm all reservations and notes are closed out or documented for the next shift. Communicate any important updates or issues to management., • Required to wear the company-approved Busboys & Poets dress code at all times, including casual business attire, but is not limited to jeans, slacks, khakis, polo/cotton shirts, skirts/dresses (4in above the knee), turtlenecks, sweaters, loafers, and well-kept athletic shoes, no loose hair (hairnet/hat/hair tied)., • Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations)., • Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach at the hoststand., • Maintain strong awareness of the dining room to ensure all guests are acknowledged and attended to., • Follow all health, safety, and sanitation standards., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Support the food runner for to-go orders, verify 3rd party/guest pick up orders., • Assist/redirect guests with Kiosk orders., • Support guests with book purchases and to collect payment when needed. Qualifications: • Must be at least 18 years of age., • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Flexible availability, including nights, weekends, and holidays., • Ability to receive feedback and direction with a positive, team-oriented attitude., • Must be a team player and able to thrive in a fast-paced restaurant environment., • Previous host experience in a full service restaurant for at least a year., • Ability to accurately use a point-of-sale (POS) system for orders and payments., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Must have a hospitable welcoming personality, patience, and love talking to people. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weights up to 25 pounds., • Spend time using your hands to handle, control, or feel objects, and tools., • Spend time walking. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay in DC Locations: $18.40 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance.

Host | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? You will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: VariablePay in DC Locations: $18.40 an hour plus tip out from the Online/Take-Out orders. You can make as much as $25 an hour with a guarantee that you will never make less than $18.40 per hour. Description The Host is responsible for ensuring an exceptional dining experience by being the first and last point of contact for guests. The host is responsible for creating a warm, welcoming, and organized dining experience. This role manages guest flow, seating, and communication with the service team to ensure smooth and efficient operations. WHY WORK FOR US: Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets are always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. Job duties include but are not limited to: • Opening Duties: Set up and organize host stand (iPad, reservation system, menus, waitlist tools) Ensure entrance, lobby, and host area are clean and presentable. Review reservations, large parties, and event notes for the shift. Communicate with management about floor plan, sections, and service strategy. Confirm dining room readiness (clean tables, proper setup, overall flow), • Running Duties (During Shift): Greet and seat guests with warmth and professionalism. Manage waitlist, reservations, and seating rotation to support service flow. Maintain clear communication with servers, bussers, and managers on table status. Monitor dining room cleanliness, table turns, and guest experience. Answer phones, take reservations, transfer calls to appropriate dept. and assist with online/takeout coordination. Support guests with questions, concerns, and general needs. Keep the host stand and entrance area clean and organized at all times., • Closing Duties: Clean and organize host stand, entrance area and glass windows/doors.Ensure all menus, iPads, and materials are accounted for, cleaned and stored properly. Confirm all reservations and notes are closed out or documented for the next shift. Communicate any important updates or issues to management., • Required to wear the company-approved Busboys & Poets dress code at all times, including casual business attire, but is not limited to jeans, slacks, khakis, polo/cotton shirts, skirts/dresses (4in above the knee), turtlenecks, sweaters, loafers, and well-kept athletic shoes, no loose hair (hairnet/hat/hair tied)., • Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations)., • Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach at the hoststand., • Maintain strong awareness of the dining room to ensure all guests are acknowledged and attended to., • Follow all health, safety, and sanitation standards., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Support the food runner for to-go orders, verify 3rd party/guest pick up orders., • Assist/redirect guests with Kiosk orders., • Support guests with book purchases and to collect payment when needed. Qualifications: • Must be at least 18 years of age., • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Flexible availability, including nights, weekends, and holidays., • Ability to receive feedback and direction with a positive, team-oriented attitude., • Must be a team player and able to thrive in a fast-paced restaurant environment., • Previous host experience in a full service restaurant for at least a year., • Ability to accurately use a point-of-sale (POS) system for orders and payments., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Must have a hospitable welcoming personality, patience, and love talking to people. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weights up to 25 pounds., • Spend time using your hands to handle, control, or feel objects, and tools., • Spend time walking. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay in DC Locations: $18.40 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance.

Northwest Washington, Washington

** Host | Job Description ** Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? You will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: VariablePay in DC Locations: $18.40 an hour plus tip out from the Online/Take-Out orders. You can make as much as $25 an hour with a guarantee that you will never make less than $18.40 per hour. Description The Host is responsible for ensuring an exceptional dining experience by being the first and last point of contact for guests. The host is responsible for creating a warm, welcoming, and organized dining experience. This role manages guest flow, seating, and communication with the service team to ensure smooth and efficient operations. WHY WORK FOR US: Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets are always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. Job duties include but are not limited to: • Opening Duties: Set up and organize host stand (iPad, reservation system, menus, waitlist tools) Ensure entrance, lobby, and host area are clean and presentable. Review reservations, large parties, and event notes for the shift. Communicate with management about floor plan, sections, and service strategy. Confirm dining room readiness (clean tables, proper setup, overall flow), • Running Duties (During Shift): Greet and seat guests with warmth and professionalism. Manage waitlist, reservations, and seating rotation to support service flow. Maintain clear communication with servers, bussers, and managers on table status. Monitor dining room cleanliness, table turns, and guest experience. Answer phones, take reservations, transfer calls to appropriate dept. and assist with online/takeout coordination. Support guests with questions, concerns, and general needs. Keep the host stand and entrance area clean and organized at all times., • Closing Duties: Clean and organize host stand, entrance area and glass windows/doors.Ensure all menus, iPads, and materials are accounted for, cleaned and stored properly. Confirm all reservations and notes are closed out or documented for the next shift. Communicate any important updates or issues to management., • Required to wear the company-approved Busboys & Poets dress code at all times, including casual business attire, but is not limited to jeans, slacks, khakis, polo/cotton shirts, skirts/dresses (4in above the knee), turtlenecks, sweaters, loafers, and well-kept athletic shoes, no loose hair (hairnet/hat/hair tied)., • Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations)., • Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach at the hoststand., • Maintain strong awareness of the dining room to ensure all guests are acknowledged and attended to., • Follow all health, safety, and sanitation standards., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Support the food runner for to-go orders, verify 3rd party/guest pick up orders., • Assist/redirect guests with Kiosk orders., • Support guests with book purchases and to collect payment when needed. Qualifications: • Must be at least 18 years of age., • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Flexible availability, including nights, weekends, and holidays., • Ability to receive feedback and direction with a positive, team-oriented attitude., • Must be a team player and able to thrive in a fast-paced restaurant environment., • Previous host experience in a full service restaurant for at least a year., • Ability to accurately use a point-of-sale (POS) system for orders and payments., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards., • Must have a hospitable welcoming personality, patience, and love talking to people. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weights up to 25 pounds., • Spend time using your hands to handle, control, or feel objects, and tools., • Spend time walking. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay in DC Locations: $18.40 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance.

Southeast Washington, Washington

FOH Restaurant Manager/Assistant Restaurant Manager | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Position Summary The Front-of-House Manager oversees daily front-of-house operations, ensuring culture-driven hospitality, strong team performance, and consistent execution of company standards. This role leads service, staffing, and floor operations while actively managing and executing daily events. This role focuses on supervising and developing team members, ensuring proper scheduling and shift coverage, maintaining service quality and cleanliness, and resolving guest concerns in real time. The Front-of-House Manager is expected to perform under pressure, adapt to business needs, and uphold Busboys and Poets standards while delivering culture-driven hospitality. Job Type: Full-time, Exempt, Salaried/50-hour work week Pay: $65,000.00+ COMPANY BENEFITS: Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. RESPONSIBILITIESThis role will incorporate the following duties: • Maintain strong floor presence during peak hours, • Engage with guests to ensure a high-quality dining experience (table touches), • Resolve guest concerns with urgency, professionalism, and ownership, • Turn service challenges into positive guest outcomes, • Responsible for event setup, execution, and directing staff in coordination with the events team to ensure smooth and successful operations, • Model professionalism, accountability, and emotional intelligence, • Foster a positive, respectful, and high-performing team culture, • Upholds company policies including attendance, dress code, and service standards, • Hold team members accountable while maintaining professionalism and respect, • Conducts hourly interviews for new applicants, • Supports training of the new hires, • Supervise, coach, and develop hourly team members across departments, • Provide real-time coaching, feedback and structured follow-up to improve performance, • Serve as the lead in monitoring compliance with health and fire safety regulations, • Follow proper cash handling and operational procedures, • Ensures all safety, security, and emergency procedures are followed, including proper opening/closing protocols, cash handling, and incident response., • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Working closely with fellow Managers and the General Manager to ensure effective business operations, staying later or coming earlier, at times., • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc., • Managing one or more department schedules, as needed, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • 2+ years of restaurant leadership experience in a high-volume environment, • Proven ability to lead teams and communication skills to train and motivate employees, • Excellent communication, organization, and problem-solving skills Strong time management skills, flexibility to adapt to business needs, and a high level of accuracy in handling a variety of responsibilities. • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred Must maintain open availability, including the ability to work evenings, weekends, and holidays. • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word) Demonstrates the ability and commitment to consistently meet deadlines, even in high-volume, fast-paced environments. Required to maintain current licenses (Food Safety, ABRA/ABC, ServSafe, Alcohol Awareness) or successfully obtain all required licenses for the jurisdiction of employment within 30 days of hire. • Must have reliable transportation. PHYSICAL DEMANDS++:++The role of a restaurant manager is both physically and mentally demanding. This position requires standing and walking for extended periods throughout the shift. Managers must be able to lift and carry up to 50 pounds and regularly handle and taste both raw and prepared food items. Restaurant managers typically work 45–50 hours per week; however, due to the nature of the business, schedules may include extended, irregular hours, including evenings, weekends, and holidays. Managers may also be required to work at different locations based on business needs. Busboys and Poets is an Equal Opportunity Employer

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