Veterinary Practice Manager
2 days ago
Chicago
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Training & development Are you an experienced leader with a passion for animal care and a talent for managing operations? We are seeking a motivated Veterinary Practice Manager to oversee the daily operations of our rehabilitation practice in Chicago, IL, which includes 3 veterinarians and a therapy/support team of 12. This role combines leadership, administration, and business management to support high-quality care for pets and exceptional service for clients. This is a full-time, exempt position Monday through Friday with occasional overtime and/or after-hours responsibilities. Benefits/Perks • Competitive Salary: Based on experience and qualifications., • Bonus Program: Performance bonus potential based on achievement of defined business objectives, • Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications., • Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself., • A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage., • Investment in Your Future: A 401k Retirement Plan with employer match., • Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program. Why This Role is an Excellent Opportunity, • Leadership Impact: Drive the success of a veterinary practice by leading operations and ensuring a positive team culture., • Collaborative Management: Work closely with veterinarians and leadership to align clinical care and business strategies. Key Responsibilities • Client Relationship Management:, • Ensure a consistently positive client experience that meets or exceeds expectations., • Partner with the Lead CSR, who serves as a strong secondary lead handling many day-to-day client-service tasks., • Develop initiatives to build and maintain strong relationships with new and existing clients., • Proactively addresses client concerns, using effective escalation protocols when necessary to ensure resolution., • Implement and manage tools to measure and continuously improve client satisfaction., • Manage financial discussions with clients in a fair, professional, and solutions-oriented manner., • Leadership & Communication:, • Serve as the operational lead in co-leadership with the Managing Veterinarian., • Demonstrate strong leadership and communication through achievement of practice wellness goals., • Communicate goals, expectations, and priorities clearly to align the team with business objectives., • Create a culture of trust, collaboration, and accountability that supports long-term team engagement and retention., • Ensure open, timely, and effective communication across all roles and teams; identify communication gaps and find solutions., • Actively engage in practice and group team meetings to promote alignment and shared success., • Promote teamwork across all roles (technical staff, CSRs, veterinarians, and group leadership) to ensure coordinated and effective operations., • Build and maintain positive, cooperative relationships with all team members., • Support a culture of continuous improvement, innovation, and shared success., • Provide and receive feedback constructively to support growth and performance., • Marketing & Referral Outreach:, • Execute the practice-level demand generation SOPs in alignment with business goals & objectives., • Identify local marketing and outreach opportunities that strengthen client acquisition and referral relationships., • Track performance of marketing initiatives using data-driven metrics and recommend adjustments based on outcomes., • Partner with the Managing Veterinarian (mDVM) and VROMP leadership to ensure demand generation efforts align with practice goals., • Human Resources:, • Attract, recruit, and retain high-performing team members; ensure onboarding and training processes set employees up for success., • Provide regular coaching, performance reviews, remediation plans, and development opportunities to grow individual and team capabilities, including the development of a secondary leadership team., • Identify and support career progression for high-potential team members, reducing turnover risks and building future leadership capacity., • Address staff concerns with fairness and professionalism, maintaining a positive work environment., • Ensure compliance with labor laws, wage regulations, HR policies, and SOPs in partnership with other leadership., • Facility Operations:, • Oversee daily operations to ensure efficiency, compliance, and readiness for patient care., • Maintain accurate and complete medical records and ensure effective communication with referring veterinarians., • Manage inventory systems and vendor relationships to ensure reliable supply of materials within budget., • Develop and oversee facility and equipment maintenance plans that support patient care and client confidence., • Monitor Practice Management System and other software for consistent and accurate client record-keeping, reporting, and execution of SOPs., • Ensure compliance with safety and security standards (e.g., OSHA) and foster a culture of safety through training and accountability., • Effectively implement all VROMP operational SOPs and identify opportunities for process improvement., • Financial & Business Performance Management:, • Collaborate with the mDVM and VROMP leadership to develop annual goals, budgets, and quarterly forecasts aligned with business objectives., • Monitor and interpret P&L statements and other financial and operational metrics and benchmarks to drive positive financial outcomes., • Track progress toward key goals and Targets to Improve (TTIs), developing and executing action plans to address performance gaps., • Collaborate effectively with Managing DVM, practice team, and VROMP leadership to implement performance improvement strategies that support practice and group-wide goals., • Review appropriate practice financial information regularly with leadership and staff, celebrating successes and identifying opportunities for improvement., • Effectively manage operating expenses, accounts payable/receivable, and financial reporting processes to ensure accuracy and timeliness., • Oversee cash-handling and internal control procedures to maintain financial integrity., • Ensure adherence to VROMP accounting, finance, and practice performance management policies and SOPs., • Perform other duties as assigned.Skills and Qualifications, • Required Skills:, • Bachelors degree in business or a related field (or equivalent experience)., • Minimum three years of supervisory experience in a veterinary or healthcare setting., • Proficiency with practice management software and Microsoft Office Suite., • Strong understanding of budgeting, financial reporting, and operational workflows., • Exceptional organizational and multitasking skills., • Preferred Skills:, • Certified Veterinary Practice Manager (CVPM) desirable, but not required., • Leadership skills with the ability to motivate and guide teams toward success., • Exceptional communication and conflict resolution abilities., • Resilience under pressure and ability to manage challenges effectively., • Collaborative mindset with a focus on continuous improvement.