W3Global Inc.
Nashville
Job DescriptionPosition Summary The Branch Manager is responsible for overseeing all daily operations of the branch, ensuring excellent member service, regulatory compliance, achieving growth and profitability goals, and supervising staff. In smaller branches, the Branch Manager may also play a hands-on role in transactions, marketing, and member education. The ideal candidate brings both management experience and hands-on branch operations skills. Key Responsibilities & Essential FunctionsOperations & Compliance * Manage daily branch operations including teller functions, member transactions, cash handling, vault and ATM oversight. * Ensure compliance with federal/state regulations (e.g., NCUA, BSA/AML, CTR/OFAC, UDAAP), internal policies, audit and exam findings. * Oversee risk management, internal controls, and segregation of duties; prepare and present operational, financial, and exception reports. Member Service & Growth * Ensure high levels of member satisfaction; serve as escalation point for complex issues. * Promote and cross-sell products such as loans, deposits, and electronic services. * Identify opportunities for new member acquisition and participate in community outreach initiatives. Business Development & Budget / Targets * Work with leadership to set revenue, expense, net income, loan, deposit, and other performance targets. * Monitor branch metrics versus goals and take corrective actions as needed. * Develop and manage the branch's budget and control operating expenses. Supervisory / Personnel Management * Recruit, hire, train, mentor, and evaluate branch staff; handle disciplinary actions if needed. * Conduct performance management, coaching, and professional development. * Create staffing schedules, approve leave, and foster a positive team culture with cross-training. Loans & Credit Functions * Oversee consumer or small-business loan origination, underwriting, and review within delegated authority. * Monitor delinquency, collections, and charge-offs; coordinate with recovery teams. * Present large loan requests or exceptions to credit committee or board. Financial Reporting & Analysis * Analyze branch financial performance including net interest income, non-interest income, and expense ratios. * Identify opportunities for cost savings, process improvements, and revenue enhancements. * Participate in financial forecasting, long-range planning, and capital planning as needed. Community / Stakeholder Relations * Represent the branch within the local community, particularly in education or school networks. * Collaborate with central teams on branding, policy decisions, and product rollouts. Education & Required / Preferred Qualifications Required: * Bachelor's degree in Business, Finance, Accounting, or related field (or equivalent experience). * 5-7 years progressively responsible experience in financial services, including branch operations and staff supervision. * Knowledge of credit union or banking regulatory environment (NCUA, BSA/AML, etc.). * Strong leadership, communication, and interpersonal skills; proficiency in financial analysis and budgeting. Preferred: * Experience managing a small branch or small-scale institution. * Lending/underwriting experience (consumer or small business). * Marketing/community outreach experience, especially in education sectors. * Credit union certifications (CUNA) or digital/fintech product experience. Skills & Competencies * Strategic thinking, execution, and problem-solving under ambiguity. * Strong communication and relationship-building skills. * Leadership, team-building, conflict management, coaching, and motivating staff. * Member-focused with high standards of service, integrity, and ethical practices. * Adaptability, time management, and multitasking in dynamic environments. Working Conditions / Environmental Demands * Standard branch office environment with occasional physical tasks (lifting cash boxes, servicing vault/ATM). * Mostly standard business hours; occasional evenings or weekends for events or emergencies. * Local travel for community engagement, vendor visits, or events. * Sensitive handling of confidential member and financial information. Success Metrics / Key Performance Indicators (KPIs) * Achievement of budgeted net income, revenue, and expense targets. * Growth in deposits, loans, and member count. * Loan quality, delinquency, and charge-off metrics. * Member satisfaction, retention, and complaint resolution. * Staff productivity, cross-sell metrics, and operational accuracy. * Compliance with audits, exams, and internal controls. * Community engagement and brand presence in local networks. Salary & Benefits * Salary: $50,000 base, up to $65,000+ annually through performance-based incentives. * Benefits: 401(k), flexible schedule, paid time off, parental leave, professional development assistance, referral program. * Work Location: In-person Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.