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Mercier Consultancy MD is excited to announce a unique opportunity for a Dutch Speaking Customer Service Advisor who is ready to relocate to the stunning landscapes of Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture. As a part of our dedicated team, you will provide exceptional customer support to Dutch-speaking clients, ensuring their experience is smooth and enjoyable. This position comes with the chance to develop your career in a dynamic environment while enjoying the Mediterranean lifestyle. • Respond to inquiries from Dutch-speaking customers through various communication channels, including phone, email, and live chat., • Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm., • Accurately document customer interactions to improve service quality and internal processes., • Collaborate with other team members to share best practices and enhance overall customer satisfaction., • Engage in training programs to continuously develop your skills and product knowledge., • Fluency in Dutch (verbal and written) is essential; proficiency in English will be beneficial., • Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn., • Exceptional communication skills with a focus on customer satisfaction., • Flexibility and willingness to relocate to Greece, embracing a new lifestyle and culture., • A collaborative spirit with an ability to work independently when needed., • Familiarity with CRM software and the ability to navigate technology efficiently., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • 2 Extra Salaries Per Year, • Health Insurance, • And Much More...

Job Title: Customer Success Specialist Company: Coco Coders Location: Fargo, ND Employment Type: Part-time position with the potential for full-time employment About Coco Coders: Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform. About the Role: We are seeking a motivated and passionate individual to join our team as a Customer Success Specialist. In this role, you will be responsible for customer success and supporting teachers. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are looking to expand our presence in Fargo, North Dakota and therefore this position has the benefit of a dedicated office space at Emerging Prairie for flexible hybrid work days. Key Responsibilities: • Provide exceptional and timely customer support via email and chat, • Collaborate with the team to enhance the learning experience, • Provide support for teacher scheduling, • Must reside in North Dakota, • Available Monday - Thursday from 3:30pm CT - 8:30pm CT, • Available at least 10 hours a week, but full-time hours available, • Excellent communication and interpersonal skills, • Ability to provide exceptional customer service and support, • Passionate about coding education and helping students succeed, • A self starter with the ability to work effectively both independently and as part of a team, • Must possess strong organizational skills and excel at multitasking efficiently, • $14- $18 an hour, • Small, dynamic team where each member is empowered to make key decisions, • Part-time position with the potential for full-time employment, • Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback, • Improve your technical coding skills & learn new coding languages, • Be part of a growing Edtech business that’s shaping the future, • Our CEO was listed in the top 30 female founders by the Financial Times If you are enthusiastic about teaching young learners and providing outstanding customer support, we invite you to submit your application and resume!

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a Danish Customer Service Agent for a rapidly growing FinTech company. This role offers the unique chance to work in beautiful Greece, with paid relocation included. You will be a key player in delivering top-notch support to our Danish-speaking clients, ensuring they have the best experience with our financial products and services. • Support Danish-speaking customers via phone, email, and chat, resolving inquiries related to financial products and services., • Provide clear and accurate information about account management, transactions, and financial services., • Assist customers with troubleshooting issues and resolving complaints promptly and professionally., • Document all customer interactions in the CRM system for quality assurance and follow-up purposes., • Collaborate with various teams to enhance the customer experience and ensure continuous improvement., • Stay updated on evolving products, industry trends, and company policies to offer informed support., • Fluency in Danish (both written and spoken); proficiency in English is also required., • Experience in customer service, preferably in the financial technology or finance sector., • Strong problem-solving skills and a customer-oriented mindset., • Excellent communication skills with an emphasis on clarity and empathy., • Proficient in CRM systems and comfortable with standard office applications., • Self-starter with the ability to work independently in a remote or hybrid environment., • Willingness to relocate to Greece and immerse yourself in a new culture., • Competitive Monthly, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

About the role: Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely., • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment., • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers., • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: • Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services., • Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency., • Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills., • Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution., • Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes., • Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders., • Proactively improve customer support processes and contribute to the development of best practices and training materials for the team., • Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention., • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: • 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions., • Full bilingual proficiency (English/Spanish) is a must., • Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles., • Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism., • Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams., • Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects., • Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service., • Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills., • Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies., • Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business. An ideal candidate also has: • Experience supporting telematics systems, ELDs, and hours of service compliance., • Proven ability to mentor and coach peers to improve team performance and individual growth., • Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions., • Considered a Plus: Multilingual skills in French or German

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. #LI-Remote #LI-DNI

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: ___ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: ___ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive and caring team environment, where you are trusted, not managed., • The total budget for this role is within US$78,300 - US$106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer an extra incentive into our equity with RSUs through ___., • Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed., • Mental-health and emotional support with therapists on call through Slack., • Recognized on Inc.’s list of ___.

Step into an exciting career with Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent, located in beautiful Greece! This role offers a fully paid relocation package, enabling you to embrace a new lifestyle while enhancing your professional skills. As a key member of our customer service team, you will assist Italian-speaking clients by addressing their inquiries and providing outstanding support. This is a fantastic opportunity to grow your career in an international environment and immerse yourself in a rich cultural experience. If you are passionate about customer service and ready for a new adventure, we would love to hear from you! • Deliver exceptional customer service to Italian-speaking clients through phone, email, and chat interactions., • Efficiently resolve customer inquiries and issues, ensuring a satisfactory experience., • Maintain a comprehensive understanding of our products and services to assist customers effectively., • Document customer interactions accurately in the company's CRM system., • Work collaboratively with team members to foster a supportive and effective working environment., • Participate in ongoing training to continuously enhance your knowledge and skills., • Contribute ideas to improve processes and customer experience., • Fluent in Italian and English, both written and spoken., • Excellent communication skills with a focus on customer satisfaction., • Able to thrive in a fast-paced, team-oriented environment., • Prior customer service experience is a plus but not mandatory., • Proactive approach and strong interpersonal skills., • Willingness to relocate to Greece and embrace a new culture., • Positive mindset with a genuine enthusiasm for assisting customers., • Private Health Insurance, • Training & Development, • Performance Bonus, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )

Mercier Consultancy is thrilled to offer a promising opportunity for Swedish Speaking Customer Service Representatives to join our team in the beautiful island of Malta! In this essential role, you will provide outstanding support to our Swedish-speaking clients, ensuring their inquiries are handled with professionalism and care. Enjoy a vibrant culture, stunning coastlines, and a warm Mediterranean climate while advancing your career in a dynamic and supportive environment. If you are passionate about delivering exceptional customer service and ready for an exciting opportunity, we would love to hear from you! • Deliver high-quality customer service in Swedish through various communication channels, including phone, email, and live chat., • Assist customers with their questions about products and services, providing accurate and comprehensive information., • Effectively resolve customer complaints and concerns, ensuring a positive experience for all clients., • Document customer interactions meticulously and provide feedback for continuous service improvement., • Collaborate with team members to enhance service quality and address common issues., • Stay informed about company offerings and industry developments to ensure informed support., • Participate in training and development sessions to continuously enhance your service skills., • Fluency in Swedish and English is required, with strong written and verbal communication skills., • Prior experience in customer service is preferred, but a strong willingness to learn is highly valued., • Excellent problem-solving skills and a commitment to providing outstanding customer service., • Able to manage multiple inquiries efficiently in a fast-paced environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to embrace a new cultural experience while living in Malta., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Amtelco Script Programmer For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Amtelco Script Programmer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows. What You’ll Do As the Amtelco Script Programmer, you will: • Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations., • Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction., • Analyze call center account success to identify opportunities for improvement and optimization., • Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals., • Create and maintain comprehensive documentation for call flows and associated systems., • Assist with technical problem-solving and ensure seamless system integration., • Maintain a rotating on-call schedule for emergencies., • Have a knack for technical concepts like variables, conditional logic (if/then), and branching case scenarios., • Communicate effectively and enjoy collaborating with diverse teams., • Can work both independently and as part of a team to meet deadlines., • Proficiency with using Amtelco Intelligent Series software., • Have experience in inbound call script development (required)., • Have knowledge of SQL, JSON, or telephony systems (a plus)., • Are detail-oriented, solution-focused, and driven by results. Preferred Qualifications • High school diploma or equivalent required., • At least four years of work experience with the Amtelco platform, with strong writing skills and a business-focused mindset., • Proficient in MS Office and detail-oriented. You’ll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities. Room for Growth We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks! Ready to Be a Hero? If you’re excited about using your technical expertise to enhance AnswerHero’s services and create impactful call flows, we’d love to hear from you. Apply today to join a team where your contributions will make a real difference!

About the Role We are evolving from a lead-generation directory into a comprehensive Business Growth Engine for home professionals. We’re looking for a high-velocity Senior Product Manager to lead our Marketing Suite and own the Consumer Platform surface areas. In this role, you will bridge the gap between homeowner inspiration and professional success. You will own the core consumer experience - including Photos, Ideabooks, Stories, Discussions, and the Homefeed and leverage that engagement to fuel our new Marketing Suite. Your mission is to move Houzz from a transactional lead generation marketplace to an autonomous growth engine, using AI to manage lead fulfillment and prove undeniable ROI to our Pros. • Build the Marketing Suite Strategy: Lead the development of our AI-driven Autonomous Sales Agents - utilizing LLMs to engage, qualify, and book meetings for Pros in real-time., • Own the Consumer Platform: Manage and innovate on the "Green Side" of Houzz. You will oversee the homeowner journey across Photos, Ideabooks, Stories, Discussions, and the Homefeed, ensuring these surfaces drive high-intent demand for our home renovation professionals., • Master Lead Fulfillment: Own the end-to-end fulfillment process. You are responsible for ensuring every lead whether it comes from Houzz or an external channel is nurtured and converted via "Speed to Contact" and automated qualification., • Multi-Channel Demand Gen: Develop tools to help Pros capture demand beyond Houzz, including website optimization, custom lead forms, and utility-driven consumer tools (e.g., project ROI estimators, 3D modeling)., • Lead Integrity: Implement AI-driven gating to protect Pros from spam and ensure they only spend time on high-value, qualified opportunities., • ROI Infrastructure: Build the attribution and reporting dashboard that proves the revenue generated by the Marketing Suite across all homeowner touchpoints., • 5+ years of Product Management experience building large-scale B2C or B2B2C products., • Conversational AI & LLM Expertise: You have a deep understanding of building agentic workflows, prompt engineering, and the challenges of automated lead engagement., • Consumer Product Sense: Experience managing high-traffic content or social platforms (Photos, Feeds, or Community tools) with a focus on conversion., • Full-Funnel Ownership: A track record of owning both the "top-of-funnel" (engagement/discovery) and "bottom-of-funnel" (monetization/fulfillment)., • Analytical Rigor: Ability to analyze complex project-matching algorithms and multi-channel attribution models., • The "Glue" Factor: A natural ability to manage project ambiguity, complexity, and interdependencies. You thrive in a fast-moving, startup-like environment within a large organization., • Zero-to-One Mindset: You have successfully launched a new product track or "startup within a company," specifically navigating the friction of integrating new monetization tools into an existing organic platform., • Agentic Workflow Experience: Hands-on experience building multi-step AI agents that don't just "chat," but execute tasks (e.g., qualification, appointment setting, or CRM data entry). #LI-Remote

We’re looking for our new Technical Support Specialist to join our Customer Support team based in North America. This role is fully remote and we will consider candidates in Eastern time zones (EST). States where we can hire remotely: Delaware, Florida, Georgia, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Vermont, and Virginia. In this role, you will… As a Technical Support Specialist, you will serve as an invaluable partner for our customers, working with them as they use our platform to manage their marketing data to make informed business decisions. This will include identifying and resolving issues, providing technical guidance, diagnosing and functionally escalating issues, consultations on report building and data management initiatives, and advising on best practices to our customers to support them in reaching their goals. Your day-to-day work and responsibilities include… • Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat., • Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage., • Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs., • Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution., • Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system., • Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs., • Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers., • Participate in regular training sessions to enhance technical knowledge of cross functional team mates This position is for you if you have… • 2-3 years experience delivering effective technical support within a Martech or SaaS company., • Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications, • Basic web programming and SQL knowledge., • Familiarity with web technologies, APIs, data integrations, and data warehousing, • Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk), • Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing, • Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment., • Have clear and flexible communication skills with both internal and external parties, • Have a mindset of continuous personal growth and development.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Job Description Location: Waltham, MA (hybrid- 3 days In-Office) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. What You'll Do • Design, implement, and optimize backend services that power machine learning-driven features in production environments, • Design and build backend systems that serve machine learning models in production, with a focus on performance, reliability, and scalability, • Ensure model predictions are observable and measurable, enabling evaluation using metrics such as precision, recall, and business impact, • Collaborate with product and cross-functional teams to refine requirements, prioritize high-impact problems, and translate them into clear technical solutions, • Contribute to system design, architecture reviews, and code quality improvements, • Diagnose and resolve complex issues across backend services, data pipelines, and model inference systems, including identifying gaps in model performance and system behavior, • Support innovation and continuous improvement by identifying opportunities and driving technical initiativesWhat We Need, • 5+ years of backend engineering experience in Python, • Proven experience building high-performance or distributed systems, • Experience deploying and serving machine learning models in production systems, including building inference pipelines and integrating model outputs into backend services, • Experience evaluating model performance using metrics such as precision, recall, or other business-relevant measures, • Strong understanding of cloud infrastructure, microservices, and observability, including logging and monitoring systems to track model predictions and system performance, • Ability to operate effectively under ambiguity and navigate dynamic environments We are hiring for multiple AI Engineers. US annual base salary ranges for this full time position are as follows: • AI Engineer (IC1): 2+ Years of Experience: $105,000-$142,000, • AI Engineer (IC2): 3+ Years of Experience: $127,000-$171,000, • AI Engineer (IC3): 4+ Years of Experience: $152,000-$206,000, • AI Engineer (IC4): 10+ Years of Experience: $196,000-$265,000Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of ERGO Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $105,000—$265,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Jewelry Stylist - Boston, MA Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Seaport showroom. The targeted budget for this position is $20-22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Product Experts (Customer Support Specialists) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. How you will make a difference: • Develop an in-depth knowledge of the Klaviyo platform, • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone, • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies., • Diagnose software issues and resolve escalated customer complaints engage using established processes, • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions), • Communicate thoughtfully and effectively with all Klaviyo customers, • Document troubleshooting and problem resolution steps., • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills., • Passionate about creative problem solving for customers and end users, • Self-motivated, eager to learn and thrive in a collaborative environment, • Capable of adapting quickly to changing priorities, • Experience with or able to quickly pick-up:, • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce, • Web works, networking, and software products, • DNS, IPs and other networking concepts, • APIs, • Email marketing platforms and E-Commerce platforms, • Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$26.92—$40.38 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. Customer Success Team At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams. This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means: • Deeply understanding our customers’ goals and quantifying how GBG helps them succeed, • Bringing curiosity to customer challenges and business strategies, • Building trusted relationships across multiple levels within customer organizations, • Partnering cross-functionally at GBG to advocate for customer needs The Role - Customer Success Associate As a Customer Success Associate at GBG, you will manage a large and diverse portfolio of customers using a digital-first engagement model designed for scale. Your focus will be on delivering value throughout the customer lifecycle, driving product adoption, strengthening engagement, mitigating risk, and uncovering growth opportunities. This role blends consultative customer management with data-driven insights and proactive execution. You’ll work closely with Sales, Customer Growth, Onboarding, Product, and Support teams to ensure a seamless and consistent customer experience. In addition to supporting renewals and identifying expansion opportunities, you’ll serve as a key voice of the customer—bringing insights that help influence internal priorities and long-term product direction. If you enjoy solving problems, telling meaningful stories with data, and turning satisfied customers into advocates, this role offers an excellent foundation for a long-term career in Customer Success. What you will do • Manage base revenue retention across a large portfolio of customers using GBG solutions, leveraging systems and tools to drive scalable engagement, • Monitor customer health metrics, identify trends and risks, and implement improvement plans where needed, • Build and deepen relationships with existing customer contacts while identifying and engaging new stakeholders, • Identify customer challenges and partner with Customer Growth teams to surface upsell and cross-sell opportunities (CSQLs), • Plan and execute key lifecycle engagements, including business reviews, renewal conversations, and internal account planning, • Develop strong expertise in GBG’s solutions and articulate their value across multiple customer use cases, • Guide customers toward best-practice product adoption aligned to their business needs, • Monitor daily volumes and usage patterns to identify peaks, valleys, or anomalies, and coordinate appropriate actions or resolutions, • Collaborate closely with Customer Support to understand recurring issues and broader customer or vertical-level trends, • Work cross-functionally with internal teams to resolve customer needs efficiently and effectively, • Identify and champion opportunities to improve operational efficiency for both customers and GBG Skills we are looking for • Motivated self-starter eager to work directly with customers and build a career in Customer Success, • Passion for delivering a best-in-class customer experience, • Confidence owning and managing customer escalations through resolution, • Ability to translate data, insights, and outcomes into clear and compelling success stories, • Comfort working cross-functionally in a fast-paced, dynamic environment, • Proactive, solutions-oriented mindset with strong execution skills, • Genuine interest in product capabilities and how they solve real customer problems, • Agility to operate in ambiguous situations with an entrepreneurial approach, • Curiosity about new ways of working, including using AI and automation to deliver value faster and more efficiently, • Familiarity with tools such as Microsoft Office, Salesforce, Power BI or Tableau, Gong, and/or customer success platforms, • Experience in identity verification or fraud prevention or familiarity with sectors such as gaming, banking, fintech, lending, insurance, retail, or technology, is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Retail Sales Associate - Chestnut Hill, MA Our Retail Sales Associate provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Chestnut Hill showroom location. The targeted budget for this position is $22-24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job Description Jewelry Sales Consultant - Chestnut Hill, MA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Chestnut Hill showroom location. The targeted budget for this position is $22-24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job DescriptionDescription: We’re looking for a driven and customer-focused Benefits Support Associate to deliver exceptional support across multiple channels. You’ll combine strong problem-solving skills with empathy and product knowledge to create seamless, high-quality customer experiences, while contributing to continuous improvements in our support operations. This role is primarily Ubiquity in-center based in Bacolod, with the opportunity to transition to a work-from-home setup based on mutually agreed performance criteria and business needs. Eligibility for remote work will be determined at the company’s discretion once benchmarks are met. What You'll Do: • Provide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone., • Leverage a strong understanding of internal tools and knowledge resources to quickly diagnose issues and deliver accurate resolutions., • Guide members with thoughtful recommendations using your deep knowledge of products and services., • Represent the voice of the customer by identifying trends, sharing insights, and surfacing opportunities that inform product improvements and roadmap decisions., • Proactively identify potential issues, process gaps, or recurring member challenges and escalate or recommend solutions to improve the overall member experience., • Maintain clear, efficient communication across member touchpoints, ensuring members feel informed, supported, and confident while using our platform., • Demonstrate patience, empathy, and professionalism in every interaction, assuming positive intent and working to create a positive support experience., • Collaborate with teammates and cross-functional partners on projects and initiatives that improve support processes, documentation, and the member journey., • Manage priorities effectively in a fast-paced environment while balancing individual performance metrics and team goals., • Act as an authentic company's ambassador, representing the company’s values in both internal collaboration and external member interactions., • Adapt to evolving priorities, tools, and processes in a growing global support environment., • Maintain flexibility with scheduling, including potential shift changes or weekend coverage to support our global member base.Requirements: What We’re Looking For • At least 1 year of experience in customer support, benefits administration, or a related field, • Strong written and verbal communication skills, with the ability to explain complex information in a clear and simple way, • Excellent problem-solving and critical-thinking skills with a keen attention to detail, • Proven ability to manage multiple priorities and stay organized in a fast-paced environment, • A customer-first mindset with a high level of empathy, professionalism, and accountability, • Comfortable using multiple systems, tools, and knowledge bases to research and resolve inquiries, • Ability to work independently and collaboratively within a team environment Work Setup & Availability • Must be amenable to working onsite in Bacolod, • Open to shifting schedules, weekend work, and holiday coverage to support a global member base, • Willing to transition to a work-from-home setup only upon meeting performance criteria and business requirements Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Acccount Manager, Gaming Working closely with the Global Gaming Director, this role is responsible for driving meaningful revenue growth across a portfolio of GBG’s Gaming clients. You will act as a strategic partner to customers, expanding existing relationships while identifying and closing new revenue opportunities through upsell, cross‑sell, and the introduction of additional GBG solutions. This position plays a key role in strengthening long‑term client partnerships and maximizing the commercial impact of GBG’s identity, fraud, and trust offerings within the gaming sector. What you will do • Deliver an exceptional client experience by partnering with Gaming customers to solve business challenges, address evolving requirements, and unlock new opportunities., • Clearly articulate the value and commercial impact of GBG’s full portfolio of identity, fraud, and trust solutions., • Lead and grow GBG’s largest Identity accounts, providing strategic direction and sales engagement support across complex opportunities., • Serve as the primary point of contact for clients, engaging stakeholders at both strategic and operational levels., • Collaborate closely with cross‑functional teams—including Product, Customer Success, Pre‑Sales, and Marketing—to ensure customer and sector insights inform the product roadmap., • Partner with Legal to support contract negotiations and successfully close commercial agreements., • Play a key role in developing and executing account strategies to meet and exceed revenue targets., • Represent GBG at industry events, conferences, and association meetings, sharing market insights and emerging trends with internal stakeholders. Skills we are looking for • Ability to develop and execute a robust account strategy and pipeline that supports commercial objectives, from opportunity identification through qualification, close, and expansion., • Proven strategic sales experience, consistently delivering double‑digit revenue growth through a consultative, value‑led approach., • Demonstrated success managing complex, multi‑level client relationships across C‑suite, commercial, and technical stakeholders., • Strong consultative skills, with the ability to understand customer requirements, challenges, and business objectives and translate them into clear, compelling value propositions., • Experience maintaining accurate pipeline, forecasting, and activity reporting to support commercial decision‑making., • Ability to advise on and support the execution of tactical marketing initiatives within the gaming or regulated technology sector., • Solid understanding of the online gambling and identity verification landscape, or closely related regulated markets., • Proven track record of growing and expanding revenue across large, enterprise‑level accounts., • High energy, resilience, and drive, with a demonstrated history of exceeding performance expectations., • Strong ability to simplify and present complex technical solutions in a clear, customer‑centric manner., • Excellent verbal, written, and presentation skills., • Collaborative mindset with the ability to thrive in a dynamic, team‑oriented environment. To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations ("Prenuvo Scans") in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472). This is an on-site location, so candidates from the Boston area or those who would be willing to relocate would be preferred. Candidates should reside within an up-to 45-minute commuting distance from the clinic site. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives! What You'll Do As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their research study eligibility based on predefined inclusion and exclusion criteria, and follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical's Research and Clinical Teams. The role includes continuing to ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up - ensuring they feel well-taken care of throughout their journey. You will prioritize their well-being throughout the process, this is our top priority! Consultative Prerecruitment /Prescreening calls • Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans, • Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study, • Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site Administrative Tasks • Handling patient appointment reminder calls, • Respond to patient emails and requests, • Assist with pre-scan questions and completing medical intake forms, • Address post-scan processes, questions and concerns, • Appointment Reminders, • Verify patient identity and perform standard intake processes, • Assist with medical intake form completion, • Ensure patients are comfortable and well-informed regarding what to expect during the scan, • Communicate with the MRI Technicians, • Perform standard check-out processes, • Explain next steps to patient-participants, • Assist with Nurse Practitioner results-review call scheduling, • Coordinate report distribution and health practitioner communication What You'll Bring • Experience with patient care, such as a background in nursing, could be an asset, • Prior experience in customer service would be expected to be a benefit, • Strong, outgoing team players with genuine empathy for patients, • You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure, • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals, • Be a fast-learner who retains information and adapts quickly, • Ability to multitask and prioritize in a fast-paced environment, • Professionalism - you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities, • Understanding and exhibiting a high emphasis on patient privacy and confidentiality, • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount First: we are Pioneers • An avenue to make a positive impact on people's lives and their health, • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member, • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way, • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize, • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it, • We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered—making your commute easier and more affordable!, • Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions., • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to .

Job Description Jewelry Stylist (Part-Time) - Chestnut Hill, MA Our part-time Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Chestnut Hill, MA location. The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job Description The Temporary Customer Service Representative will join a small team to provide customer support and handle data entry tasks. Reporting to the Team Lead, this role involves using CRM software, email, and chat tools to assist customers effectively and maintain accurate records. Responsibilities • Provide timely and professional customer support, • Enter and update customer data accurately, • Utilize CRM software for managing customer interactions, • Communicate effectively via email and chat tools, • Collaborate with team members under the guidance of the Team Lead Preferred Qualifications • Entry-level experience in customer service, • High School Diploma or equivalent, • Familiarity with Customer Relationship Management (CRM) software, • Strong data entry skills, • Ability to multitask efficiently

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are looking for aHelp Desk Technician IIthat willberesponsible fordeliveringadvancedTier 1 IT supportfor local and remote employees.At Energy Solutions,theIT Departmentis responsible forthe planning, maintenance, operation, implementation, and support of IT-related products and services across the organization.In thisrole, you willrespond to support requests through the ticketing system and assigned channels andsupportphysical equipment setup, troubleshooting, shipping, and equipment lifecycle management.In addition, the rolecontributesto documentation, process improvement, andsupportsthe coaching of junior helpdesk staff.Thispositionis ideal for someone who hasexperiencesupportingIT inventory management, onboarding and offboarding hardware processes, and the maintenance of audio/visual equipment acrossacompany'sfacilities. Responsibilities include but are not limited to: • DeliveradvancedTier 1 helpdesk support, includingservingas backup and escalation support for Help Desk Technician I staff, • Resolveintermediate troubleshooting issues for local and remote employees ina timelyand effective manner, • Maintainaccuratedocumentation of issues, resolutions, and user requests within the IT ticketing systemin accordance withestablished SLAs, • Communicateissue status, resolution progress, and expected timelines to customers, • Create and updatehelpdesk documentation, including technicalhowtoguides and troubleshooting resources, • Ensuredocumentation reflects current systems, processes, and support standards, • Supportadministration activities or act as a subject matter resource for assigned minor IT systems, • Assistsenior IT staff and Systems Administration teams with software rollouts, maintenance activities, and technical fixes as needed, • SupportIT hardware inventory tracking, availability, and lifecycle management, • Assistwith equipment setup, shipping, collection, repurposing, and disposal foremployeeonboarding and offboarding, • Supportmaintenance, troubleshooting, and limited procurement of audio/visual equipment used in conference and meeting rooms, • Assistthe IT Hardware Team with internal office moves and buildouts asrequired, • Collaboratewith IT team members to improve service delivery, processes, and user experience Minimum Qualifications: • Bachelor'sdegree(ora High School diplomaandat least5years of related experience in IT support services), • 3years of experience providing IT help desk, desktop support, orendusertechnical support in a professional environment, • Experience responding to and resolving Tier 1 support requests for local and remote users via ticketing systems, email, chat, or phone, • Experience supporting both Windows and macOS environments, including user account issues, software troubleshooting, and device configuration, • Experience supporting hardware lifecycle activities, including workstation setup, imaging, shipping, collection, and basic repairs, • Intermediate knowledge of Windows and macOS operating systems, including user configuration, OS troubleshooting, and common application support, • Basic to working knowledge of networking concepts (e.g.,WiFi, VPN, DNS, IP addressing) and ability to troubleshoot common connectivity issues, • Demonstrated working knowledge ofprovisioning,deprovisioning, andworkstationmanagement,including user access issues and basic troubleshooting, • Working knowledge of ITSM or help desk ticketing systems, with the ability to log, classify, prioritize, and document support requests accurately, • Strong customer service and communication skills, with the ability to explain technical concepts clearly tonontechnicalusers, • Ability to work independently to manage workload, prioritize tickets, and meet service expectations with minimal supervision, • Strong problem-solving skills, including the ability to resolve intermediate issues and appropriately escalate complex problems Preferred Qualifications: • Bachelor's degree in information technology, Computer Science, or a related field, • CompTIA A+, Network+, or equivalent industry certification, • Working knowledge ofMicrosoft Office 365 applications and SharePoint, • Working knowledge of identity and access management concepts (e.g., Active Directory, Azure AD, Okta), • Familiarity with endpoint management tools (e.g., Intune,Jamf, or similar platforms) The hourly range for this role is $32 - $36/hourbased on experience and qualifications. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in___. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email ___.

Mercier Consultancy is thrilled to offer a fantastic opportunity for German Speaking Customer Service Representatives to join our dedicated team in the beautiful island of Malta! In this essential role, you will be responsible for providing exceptional support to our German-speaking clients, ensuring their inquiries are addressed with professionalism and efficiency. Enjoy the vibrant culture, stunning seaside views, and friendly atmosphere of Malta while building a rewarding career in customer service. If you have a passion for helping others and a dedication to high-quality service, we would love to hear from you! • Provide excellent customer service in German through various communication channels, including phone, email, and chat., • Assist customers with inquiries about products and services, ensuring accurate and helpful guidance., • Handle customer complaints and resolve issues effectively, maintaining strong client relationships., • Accurately document customer interactions and provide feedback for continuous improvement., • Collaborate with team members to enhance service quality and tackle common challenges., • Stay informed about company offerings and industry trends to provide knowledgeable assistance., • Engage in ongoing training and development sessions to improve your customer service skills., • Fluency in German and English is required, with strong written and verbal communication skills., • Previous experience in customer service is desirable, but a positive attitude and willingness to learn are highly valued., • Excellent problem-solving skills and a strong commitment to customer satisfaction., • Able to manage multiple inquiries efficiently in a busy work environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to relocate to Malta and embrace a new cultural experience., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele. In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you! • Review and moderate user content, ensuring compliance with community guidelines., • Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience., • Effectively address and resolve customer inquiries and issues., • Work collaboratively with team members to enhance the customer experience., • Keep accurate records of moderation activities and customer interactions., • Provide feedback on process improvements for content moderation., • Stay informed about community guidelines and best practices in content moderation., • Fluency in Dutch and strong proficiency in English; additional languages are advantageous., • Previous experience in customer service or content moderation is a plus., • Excellent attention to detail and strong analytical skills., • Outstanding communication and interpersonal skills., • Able to multitask effectively in a dynamic working environment., • Familiarity with CRM tools and content moderation software is beneficial., • Willingness to relocate to Malta and embrace new experiences., • An interest in content moderation and online safety is a strong advantage., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Job Title: Customer Support Travel Agent Location: Remote – USA Based Join Vacation Advertiser – Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we’re looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you’ll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer—whether they’re looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You’ll Do: • Respond to customer inquiries via phone, email, and chat in a timely and professional manner, • Assist clients with booking travel arrangements and troubleshooting issues, • Provide detailed information about destinations, services, policies, and promotions, • Ensure customer satisfaction by resolving concerns quickly and effectively, • Collaborate with travel advisors, sales teams, and vendors to solve complex issues, • 1+ years of experience in customer support, hospitality, or travel-related services, • Excellent communication and interpersonal skills, • Tech-savvy and comfortable using CRM platforms and booking tools, • Ability to stay calm and organized in a fast-paced environment, • Passion for travel and desire to help others plan incredible vacations, • A proactive attitude and strong problem-solving skills, • Must have an entrepreneur mindset!Preferred (but not required):, • Experience in the travel industry or familiarity with travel booking systems, • Knowledge of all-inclusive resorts, cruises, and European vacations, • Job Status: Full-time or Part-time, • Schedule: Flexible with some preferred weekend availability, • Location: Remote (U.S.-based only), • Perks:, • Travel discounts, • Training, • Work-from-home flexibility, • Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company—it’s a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we’d love to hear from you! Ready to Apply? We’re excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.

Customer Support Representative - Tier 2 (Remote) Shift: Thurs, Fri, Sat, Sun & Mon 2PM - 10PM PST Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible. This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. About the Job Tier-2 Customer Support Representatives play a critical role in ensuring the success of customers using our platform. They serve as primary points of contact for inquiries across phone, live chat and email, while also providing essential regulatory and compliance support. Successful Tier-2 Representatives deliver exceptional service with care, attention and professionalism. They possess outstanding communication and interpersonal skills, excel at multitasking and demonstrate strong attention to detail, critical thinking and empathy in every customer interaction. In addition to managing general inquiries, Tier 2 Representatives handle complex issues escalated beyond Tier 1, ensuring timely, accurate resolutions that align with company policies and standard. General Responsibilities • Tier-1 Support Services Assist in the optimal delivery of Tier-1 support services. This includes providing general account support, basic product functionality and feature support, basic account sign-up assistance, updating customer interactions, basic codes of conduct compliance, and other support items as needed based on the expected Tier-1 knowledge base and skill level. • Tier-2 Support Services Tier-2 Support Representatives play a critical role in providing privacy and regulatory guidelines while ensuring customers adhere to relevant policies and established codes of conduct. They also support the efficient delivery of Tier-2 services by providing troubleshooting support, responding to inquiries related to payments, product functionality and features, as well as subscription and membership services. Additionally, this role involves conducting first-line reviews of fraud and risk concerns and coordinating timely escalation to the appropriate teams when necessary. • White Glove Support Assist in the optimal delivery of Tier-2 support services. This includes providing troubleshooting support, answering inquiries related to payments, product functionality and features and subscription and membership services. Tier-2 Support Representatives play a crucial role by providing privacy and regulatory support and ensuring customers adhere to relevant policies and establish codes of conduct. • Support Escalation Support Representatives are responsible for ensuring that all communications beyond their expertise are escalated in a way that ensures a positive and valuable experience for our customers. Handovers should be carefully executed in a reassuring manner that inspires confidence in our support processes. Qualities of a Successful Candidate • Detail Oriented: Strong attention to detail is a skill that our Customer Support Representatives must demonstrate on a day-to-day basis., • Effective Communication This role requires an individual with excellent written and verbal communication skills, with a strong ability to convey information both clearly and professionally. Empathy Customer support representatives must build a foundation of trust, create positive customer experiences, and build lasting connections with customers by employing an empathetic tone within their customer service interactions. Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan. We will consider qualified applicants with a criminal background. Principals ONLY! CCPA Notice at Collection for California Employees and Applicants Effective Date: January 1, 2023 Drafted and Updated: October 27, 2022 VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: • Identifying information, such as your full name, gender, date of birth, and signature., • Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status., • Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information., • Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN)., • National identifiers, such as SSN, passport and visa information, and immigration status and documentation., • Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes., • Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records., • Financial information, such as banking details, tax information, payroll information, and withholdings., • Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information., • Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks., • Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location., • Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance. The Company collects Personal Information to use or disclose as appropriate to: • Comply with all applicable laws and regulations., • Recruit and evaluate job applicants and candidates for employment., • Conduct background checks., • Manage your employment relationship with us, including for:, • onboarding processes;, • timekeeping, payroll, and expense report administration;, • employee benefits administration;, • employee training and development requirements;, • the creation, maintenance, and security of your online employee accounts;, • reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;, • workers' compensation claims management;, • employee job performance, including goals and performance reviews, promotions, discipline, and termination; and other human resources purposes. • Manage and monitor employee access to company facilities, equipment, and systems., • Conduct internal audits and workplace investigations., • Investigate and enforce compliance with and potential breaches of Company policies and procedures., • Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company., • Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance., • Perform workforce analytics, data analytics, and benchmarking., • Administer and maintain the Company's operations, including for safety purposes., • For client marketing purposes., • Exercise or defend the legal rights of the Company and its employees, affiliates and agents. To view our applicant/employee privacy notice visit ___ If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please contact ___ or at 1-800-685-9236.

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. Harness is looking for a highly strategic Web Strategy & SEO Lead to own the global website experience and organic discoverability strategy for Harness.com. This role sits at the intersection of web strategy, SEO/AEO, content architecture, and growth — and is responsible for ensuring Harness is discoverable across traditional search engines and emerging AI-driven discovery surfaces (LLMs, answer engines, zero-click experiences). You will act as the single-threaded owner of website strategy and organic growth: setting direction, defining standards, prioritizing initiatives, and orchestrating execution across internal partners and external vendors. While you will be fluent in Webflow and modern web tooling, this role is not focused on day-to-day publishing or ticket execution. Instead, it is accountable for outcomes: traffic quality, discoverability, conversion, and pipeline impact This is not a “ticket taker” role. This is a strategic owner role for someone who thrives on clarity, leverage, and measurable impact • Own the end-to-end web strategy for Harness.com, aligning site architecture, content, and UX with business goals (pipeline, product adoption, brand)., • Act as the primary owner of the website roadmap, balancing strategic initiatives with ongoing production needs., • Continuously evolve the website to reflect product launches, positioning updates, and market trends., • Own Harness’s organic discoverability strategy across traditional search engines and AI-driven answer engines (e.g. Google SGE, ChatGPT, Perplexity, Claude)., • Define and evolve an AEO / GEO strategy focused on entity authority, structured content, use-case clarity, and high-signal pages optimized for LLM citation and summarization., • Partner with Product Marketing and Content to ensure product positioning, narratives, and use cases are reflected in search- and AI-readable site architecture., • Lead keyword strategy, content gap analysis, and competitive audits — with increasing emphasis on intent, topics, and entities over pure keyword volume., • Establish standards for technical SEO, structured data, internal linking, and content templates that scale across modules and solutions., • Own performance measurement across classic SEO metrics and emerging indicators of AI discoverability (citations, visibility, zero-click exposure)., • Manage and direct external SEO / GEO agencies or vendors, setting strategy, reviewing output, and holding them accountable to performance outcomes., • Own the Webflow platform strategy, including site architecture, CMS structure, templates, governance, and quality standards., • Ensure Webflow is used as a scalable, performant growth platform, • Partner with design, engineering, and external vendors to ship new site experiences, templates, and technical improvements., • Oversee execution of site updates and launches, ensuring speed, accessibility, SEO hygiene, and brand consistency., • Set clear processes and prioritization for web work, • Optimize key conversion paths across the site (product pages, solutions, resources, demos)., • Run experiments (A/B tests, messaging iterations, layout changes) to improve engagement and conversion rates., • Partner with demand gen on landing pages and campaign experiences., • 6+ years of experience in web production, SEO, or digital marketing in a B2B SaaS or tech environment., • 1+ years of experience in WebFlow CMS specifically. Deep familiarity with modern CMS platforms and web tooling., • Experience owning web and organic growth strategy through influence, prioritization, and vendor management, not just hands-on execution., • Proven experience owning and operating a high-traffic, high-impact website., • Strong hands-on SEO expertise (technical, on-page, and content), • Strong understanding of B2B buyer journeys and how websites support demand generation., • Comfortable working with data and analytics to guide decisions., • Highly organized, detail-oriented, and able to balance strategy with execution., • A proactive operator who sees problems, proposes solutions, and drives them to completion., • Experience in DevOps, cloud, or developer-focused products, • Familiarity with marketing automation, personalization, or experimentation tools, • Experience partnering with global teams and supporting international sites, • Basic HTML/CSS knowledge or comfort working closely with developer, • Remote within the U.S or Hybrid from one of our U.S offices., • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement The anticipated base salary range for this position is between $130,000 and $150,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: . Pay transparency$130,000—$150,000 USD All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at , or you can contact your local law enforcement agency.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. Customer Success Team At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams. This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means: • Deeply understanding our customers’ goals and quantifying how GBG helps them succeed, • Bringing curiosity to customer challenges and business strategies, • Building trusted relationships across multiple levels within customer organizations, • Partnering cross-functionally at GBG to advocate for customer needs The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager – Enterprise • Manage a portfolio of 25–30 enterprise accounts, • Focus on scalable engagement, retention, and expansion, • Manage a small portfolio of 5–7 strategic accounts, • Work with high‑volume, high‑complexity customers, • Deliver deeply consultative, high‑touch engagement with significant executive visibility In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG’s solutions. These roles are ideal for customer‑centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long‑term customer and company growth. What you will do • Own base revenue retention across your assigned portfolio, proactively managing renewals and long‑term account health, • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels, • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed, • Lead high‑impact customer engagements, including executive business reviews, account planning, and renewal discussions, • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs), • Develop deep expertise in GBG’s solutions and clearly demonstrate how they support customer business outcomes, • Guide customers through best‑practice product adoption aligned with their goals and regulatory requirements, • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities, • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities, • Operate cross‑functionally to advocate for customers and drive alignment across GBG, • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience, • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery Note: Strategic CSMs will spend more time in executive‑level engagement, complex escalations, and high‑volume operational oversight, while Enterprise CSMs will focus on portfolio‑level impact, scalability, and growth across a broader customer set. Requirements Skills we are looking for • Proven experience in customer‑facing roles supporting enterprise and/or strategic accounts, • Strong ability to manage senior‑level and executive customer relationships, • Track record of driving customer retention, adoption, and long‑term value realization, • Experience leading executive business reviews, renewal discussions, and account planning, • Strong analytical skills with the ability to translate data into clear, compelling success stories, • Comfort working cross‑functionally in a fast‑paced, matrixed organization, • Proactive, solutions‑oriented mindset with strong ownership and follow‑through, • Deep curiosity about product capabilities and applying them to complex customer challenges, • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach, • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes, • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms, • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description The Customer Service Representative will be an essential member of a large, cross-functional team, working primarily as an individual contributor. This role focuses on providing excellent customer support across multiple communication channels including phone calls, emails, and live chat. The representative will handle order processing, issue resolution, and manage customer feedback using CRM software and helpdesk platforms during standard business hours, with flexibility for evening and weekend shifts. Opportunities for career growth and formal training programs are available. Responsibilities • Provide customer support via phone, email, and live chat, • Process orders efficiently and accurately, • Resolve customer issues and complaints promptly, • Handle incoming calls and manage communication tools, • Maintain accurate records and data entry, • Manage complaints by offering solutions and follow-ups, • Demonstrate thorough product knowledge, • Collect and report customer feedback to improve service, • Ensure effective communication within cross-functional teams Preferred Qualifications • 1+ years of experience in customer service, • High school diploma or equivalent, • Strong communication and problem-solving skills, • Experience with CRM software and multitasking, • Effective time management and empathy, • Active listening and conflict resolution abilities, • Proficient in data entry

Job Posting Title: Research Interventionist (Korean-speaking RN) Hiring Department: School of Nursing Position Open To: All Applicants Weekly Scheduled Hours: 10 FLSA Status: Non-Exempt Earliest Start Date: Immediately Position Duration: Expected to Continue Until Aug 31, 2025 Location: UT MAIN CAMPUS Job Details: Purpose To perform part-time research intervention duties at the School of Nursing, under the supervision of Dr. Wonshik Chee. This study is to investigate the promotion of a web-app based physical activity program. Responsibilities * Weekly Interventions: Conduct weekly interventions with participants via chat in Simplified Korean or English. * Procedural Tasks: Maintain a research diary, manage communications for participant payments and Fitbit distribution, and coordinate with the Principal Investigator (PI), Coordinator, and peer interventionists. * Recruitment Activities: Engage in recruitment activities to support the study. Required Qualifications * Licensure: Current Registered Nurse (RN) license within the U.S. * Language Proficiency: Fluency in Korean and English (both spoken and written) * Communication Skills: Strong interpersonal and communication skills * Technical Skills: Basic proficiency in Zoom, MS Office, Microsoft Teams, etc. * Flexibility: Ability to work according to participants' schedules in different time zones. Salary Range $36.00 hourly Working Conditions * Research interviews will be conducted remotely via chat and/or video call. Work Shift * Work hours vary based on patient interview availability. Required Materials * Resume/CV * At least 1 professional reference (preferred 2). Please provide their name and preferred contact method (email or phone). * Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an ___,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original ___ to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • ___ [PDF], • ___ [PDF], • ___ [PDF], • ___ [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in ___. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may ___ or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Description We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: • Respond to customer inquiries across multiple channels (phone, email, live chat), • Resolve product or service issues with empathy and professionalism, • Maintain accurate and complete customer records in the CRM system, • Collaborate with operations and technical teams to resolve escalated cases, • Recommend solutions, product upgrades, or alternatives as needed, • High school diploma or GED; associate’s degree preferred, • 2+ years in a customer service or client-facing role, • Excellent communication and interpersonal skills, • Strong problem-solving and decision-making abilities, • Experience with CRM software (Salesforce, HubSpot, etc.) By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Nonprofit Bookkeeper Job Overview:Were seeking a proactive, detail-oriented Bookkeeper to lead the day-to-day accounting for a portfolio of nonprofit clients. In this client-facing role, youll manage the hands-on bookkeeping - delivering clear, actionable insights while ensuring accuracy in every detail.The ideal candidate is financially savvy, self-motivated, and thrives in a fast-paced, remote environment. They bring strong follow-through, clear communication, and a service-minded approach to every client interaction.This is a hands-on, execution-focused role thats perfect for someone who is passionate about supporting nonprofit missions, enjoys working with visionary leaders, and is committed to fostering a positive and collaborative company culture. Experience with nonprofit finance, GAAP reporting, and client relationship management will set you up for success.Job Responsibilities:Manage monthly close process in QuickBooks Online, including bank, credit card, and payment platform reconciliationsPerform accounts payable and accounts receivable reconciliations and processingReconcile fundraising databases with financial recordsPrepare and execute journal entriesManage receipt documentation for all transactionsEnter budgets into QBO for clientsTrack and monitor restricted grants in QBORecommend and implement client QBO improvementsGenerate financial reports, including variance analysis narratives, for assigned clientsPrepare and file 1099s for clients Provide audit support documentation as neededServe as primary bookkeeping contact for assigned clients and directly interact via email and ZoomCommunicate proactively about deliverables, questions, and recommendationsCollaborate with Financial Strategists and Finance Managers on special projects, data entry, financial analysis and other work as needed Utilize project management tools like Double, Slack, and email to manage organization tasks and timelinesParticipate in team knowledge-sharing and process improvement initiativesStay updated on nonprofit accounting principles and best practices, implementing new techniques as neededEducation and Required Experience:Degree in accounting or related field is strongly preferredMinimum 3 years providing bookkeeping services to multiple US 501(c)(3) nonprofit organizations simultaneouslyDemonstrated experience managing restricted funding and grant complianceProven ability to handle cost and payroll allocationsExperience supporting financial audits and preparing audit schedulesRequired Qualifications:Advanced proficiency in QuickBooks Online Strong working knowledge of Google Workspace, Excel/Google Sheets, Zoom, Slack and cloud-based accounting tools and platforms like SaasAnt, Expensify, Double, Zoom, Gusto, ADP, BILL.com, Ramp, and MelioExceptional accuracy and attention to detail with a quality-control mindsetStrong client service skills with a proactive approach to solving problemsSuperior time management and ability to prioritize competing deadlines across 10-15 assigned client accounts All new hires onboard with a smaller roster of clients with the expectation of reaching minimum capacity within 3-4 months Full capacity typically includes managing 10-15 clients with varying complexityComfort managing a client portfolio where workload and capacity needs may vary based on client complexity, onboarding or transition periods, and seasonal peak cycles, particularly JanuarySelf-directed work style suited to remote collaborationExcellent written and verbal communication skillsBonus Qualifications:Experience working with nonprofit organizations in the international development spaceKnowledge of multi-entity consolidation or international bookkeepingFamiliarity with IRS Form 990 preparationProfessional fluency in Spanish and/or FrenchQualities Were Looking For:Thrive in a fast-paced environmentOrganized and detail-oriented under pressureAre meticulous about accuracy and ensure anything you submit has been checked and double-checked Hate being late and never miss a deadlineExcellent time management skillsAble to juggle multiple clients and their priorities, deadlines, and communicationCommunicate proactively and clearly with questions and updates Believe that no journal entry is too big or too complicated and enjoy highly detailed work Energized by providing clients with best-in-class bookkeeping Hardworking, highly self-motivated, and a quick learnerProactive, willing to learn new things and energized to grow in your roleGreat sense of humor, high energy, and enthusiasm for working on a small and growing teamPhysical Requirements: Prolonged periods of sitting at a desk and working at a computer.Repeated and coordinated use of your hands, wrists, and fingers to use and type on a computer keyboard, requiring the use of fine motor skillsClose vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusAbility to stand for extended periods during the annual team retreatBenefits:Medical, Dental, Vision, and Life Insurance with monthly company contribution toward health insurance premiums401(k) Savings Account with up to 4% company matchAnnual Remote Work StipendUnlimited PTOUnlimited Sick Leave13 Paid Company Holidays Per YearAnnual In-Person Team RetreatContinuing Professional DevelopmentClient Referral BonusEmployee Referral BonusHalf-Day Fridays from Memorial Day to Labor DayLogistics: This is a full-time, non-exempt, W2 employee position.We offer a flexible, remote work environment.You must be available to respond to client communication and take meetings during regular business hours in the US, closely aligned with a 9am-5pm Eastern schedule.You have your own computer and reliable internet access.You maintain a workspace free of unnecessary distractions where client and internal calls may be taken in a professional manner.You are able to be on video chat for scheduled meetings.Interview Process:30-minute screening interview with HRBrief bookkeeper knowledge & skills assessment30-minute interview with Director of Operations Reference Checks30-minute panel interview with Director of Client Services and Lead Bookkeeper (manager of this position)Background checkEqual Opportunity:100 Degrees Consulting is an equal opportunity employer and we strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the LGBTQIA+ communities.100 Degrees Consulting is firmly committed to complying with all federal, state, and local equal employment opportunity laws and strictly prohibits discrimination against any employee or applicant for employment because of race, including hair texture and protective hairstyles such as locs, braids, twists, coils, Bantu knots, afros, and extensions; religious creed, including religious head coverings and hairstyles; color, sex, religion, national origin, age, sexual orientation, height and/or weight, disability, gender identity or expression, medical condition including acquired immune deficiency syndrome or AIDS-related conditions, marital status, partnership status, genetic predisposition or carrier status, military status, arrest record, or any other characteristic protected by applicable law.Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. Please advise in writing of any accommodation request at the time of application. While performing the responsibilities of the job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Salary Range: $45,000 - $60,000 per yearThe final salary will be determined based on several factors including experience, education, qualifications, as well as the need to maintain internal equity within the company. recblid 14bxm3crx47xfkmwymzcx0mdudlfo1

System Engineer Prosper Solutions Location: Greater Boston / Saugus, MA area Local candidates only due to the onsite nature of the role and the need for timely client and office support. Employment Type: Full-Time Department: Technical Services / Command Center / Service Desk Company Description Prosper Solutions is a veteran-owned Managed Service Provider and Business Service Provider serving organizations that need secure, reliable, and business-aligned technology leadership. We support clients across industries including nonprofit, commercial organizations, municipalities, professional services, and other mission-driven businesses. Our work goes beyond basic IT support. We help clients improve cybersecurity, modernize infrastructure, manage cloud environments, strengthen compliance readiness, improve operations, and build long-term technology roadmaps. Our team believes in ownership, accountability, strong documentation, clear communication, and doing the right thing for the client. We are looking for a technical professional who wants to grow, solve real problems, support users, work on projects, and become part of a team that takes pride in delivering excellent service. Role Description The System Engineer "Command Center / Service Desk Engineer" is a hybrid technical role combining frontline support, remote engineering, project assistance, infrastructure support, monitoring, documentation, and escalation work. This person will support client environments through our ticketing system, remote management tools, security platforms, cloud systems, network tools, and onsite/client-facing engagements when needed. The role requires someone who can troubleshoot user issues, support infrastructure, assist with projects, follow SOPs, create documentation, and participate in ongoing operational improvements. This is a great role for someone who enjoys a mix of help desk, systems administration, networking, cloud, security tools, automation, and project work. Key Responsibilities Provide remote and frontline technical support for client users, workstations, servers, cloud services, networks, and business applications. Troubleshoot hardware, software, Microsoft 365, Windows, macOS, networking, VPN, printing, email, security, and general user issues. Work tickets through a PSA platform. Use RMM platform for endpoint management, monitoring, patching, scripting, and remote support. Assist with proactive and reactive alerts, including endpoint, server, network, backup, and security-related issues. Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, user administration, licensing, and security settings. Assist with Windows desktop, Windows Server, Azure, identity management, conditional access, MFA, and cloud infrastructure tasks. Support networking environments, including firewalls, switches, wireless, VPN, VLANs, DNS, DHCP, and general network troubleshooting. Assist with cybersecurity tool management, including endpoint protection, email security, MFA, security awareness tools, logging, and vendor-supported security services. Participate in backup, disaster recovery, and business continuity support using platforms such as Datto, Veeam, Slide, or similar technologies. Assist with onsite technical work, client visits, project deployments, hardware installations, migrations, and infrastructure upgrades. Support project engineers and senior technical staff with implementation work, documentation, testing, and client communication. Create and maintain technical documentation, SOPs, client environment notes, diagrams, checklists, and internal knowledge base articles. Act as a subject matter resource for assigned tools, platforms, or client systems. Assist with dispatch coordination, ticket updates, scheduling support, client follow-up, and basic office administration tasks when needed. Participate in the on-call rotation after proper onboarding and training. Provide On-Site Tech support to clients when needed. Contribute to continuous improvement, automation, AI-assisted workflows, process cleanup, and operational maturity. Required Qualifications Experience in an MSP, IT service provider, internal IT department, or multi-client technical support environment. Strong troubleshooting ability across Windows desktops, Microsoft 365, basic networking, user support, and common business applications. Experience working with a PSA or ticketing system such as HaloPSA, ConnectWise, Autotask, ServiceNow, Zendesk, or similar. Experience with an RMM platform such as NinjaOne, Datto RMM, ConnectWise Automate, Kaseya, N-able, or similar. Ability to follow technical processes, document work clearly, update tickets properly, and communicate professionally with clients. Comfortable supporting users remotely, over the phone, through chat/email, and in person when required. Understanding of endpoint management, patching, remote access, antivirus/EDR tools, backups, and basic security best practices. Strong sense of ownership, urgency, accountability, and follow-through. Ability to work independently while also escalating appropriately when needed. Professional communication skills, both written and verbal. Willingness to learn new platforms, take on new responsibilities, and grow into more advanced technical work. Preferred Skills Experience with Microsoft cloud services, including Microsoft 365, Teams, Teams Phone, SharePoint, OneDrive, Exchange Online, Entra ID, and Azure. Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, file servers, and hybrid cloud environments. General knowledge of cybersecurity operations, identity and access management, compliance controls, email security, MFA, endpoint protection, and security monitoring. Experience with Microsoft Power Platform, Power Automate, scripting, automation, or AI-assisted operational workflows. Familiarity with VMware or other virtualization platforms. Familiarity with Cisco Meraki firewalls, switches, wireless, VPN, and cloud-managed networking. Experience with Datto, Slide, Veeam, or similar backup and disaster recovery platforms. Experience with email security platforms. Experience supporting macOS environments & MDM. General workstation, server, and network support background. Experience assisting with projects, migrations, client onboarding, infrastructure upgrades, and technical deployments. Relevant technical certifications such as Microsoft 365 Fundamentals, Teams Administrator, Teams Phone/Collaboration Communications, Modern Desktop Administrator, Windows Server Hybrid Administrator, Identity and Access Administrator, Security Operations Analyst, Security/Compliance/Identity Fundamentals, Azure Fundamentals, Azure Administrator, Azure Solutions Architect, and Power Platform Fundamentals, and CCNA are helpful. Ideal Candidate The ideal candidate is technical, curious, calm under pressure, and client-focused. You do not need to know everything, but you do need to care about solving problems correctly, documenting your work, communicating clearly, and taking ownership. You should be comfortable moving between support tickets, alerts, project tasks, documentation, and internal team collaboration. This role is best for someone who wants to grow beyond basic help desk work and become part of a stronger technical operations team. Why Join Prosper Solutions Work with a team that values ownership, integrity, and client trust. Gain exposure to a wide range of technologies across many client environments. Participate in real projects, not just repetitive ticket work. Grow your skills across cloud, security, networking, automation, infrastructure, and business technology. Be part of a company focused on long-term relationships, not just quick fixes. How to Apply • Please submit your resume and a brief note describing your technical background, MSP experience if applicable, and the types of systems or tools you have supported.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users., • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire., • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue., • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments., • Conduct daily follow-up with previously unresolved requests., • Handle escalations from Associate I, ensuring customer satisfaction., • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members., • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers., • Be inspired to take initiative in new projects that contribute to the greater success of the business., • Support in training new team members as needed and guide Associate I in best practices., • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves., • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude., • Have fun while working hard with a goal-oriented team.Qualifications Here’s What We’re Looking For: General • Business proficiency in English and Portuguese., • 3 years of experience in customer support, a background in banking or payments is a plus., • Ability to work business hours aligned with the US Pacific Time zone, • Strong preference for candidates located at one of our offices in Boston or Chicago, • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style., • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions., • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks., • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations., • Collects and reports customer feedback, identifying recurring themes and issues., • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery., • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support., • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary., • Assists in the training and support of newer team members as needed. Additional Information Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $40,000-$48,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will • Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy, • Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products, • Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation, • Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis, • Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development, • Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review, • Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related changeQualifications Here's what we're looking for: • 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills, • Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus, • Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy, • Comfortable with multi-tasking; able to work under intense pace and high pressure, • Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials, • The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback, • Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish), • Great attention to details, sensitive to issues or potential issues and proactively seek for solutions, • Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact, • Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences., • Ability to work on a flexible schedule, • Familiarity with Microsoft Office suite and CRM software, • Customer service experience, • Payment related experience (banking, forex company), • Zendesk, • Google Workspace, • Banking and partner back offices, • Looker Additional Information What We Offer: • Competitive compensation, • Employee Stock Purchase Plan (ESPP), • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams), • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media, • Dynamic & Global Team (we have been collaborating virtually for years!), • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates, • Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!, • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote

Job DescriptionDescription: We are looking for an experienced and people-focused Team Leader to support and develop a team of Benefits Support Associates. In this role, you will be responsible for driving team performance, ensuring high-quality customer experiences, and fostering a positive, collaborative team culture. You’ll serve as a coach, mentor, and operational partner—helping your team succeed while continuously improving processes and delivering exceptional service to our members. This role is primarily Ubiquity in-center based in Bacolod, with the opportunity to transition to a work-from-home setup based on mutually agreed performance criteria and business needs. Eligibility for remote work will be determined at the company’s discretion once benchmarks are met. What You'll Do: • Provide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone., • Leverage a strong understanding of internal tools and knowledge resources to quickly diagnose issues and deliver accurate resolutions., • Guide members with thoughtful recommendations using your deep knowledge of products and services., • Represent the voice of the customer by identifying trends, sharing insights, and surfacing opportunities that inform product improvements and roadmap decisions., • Proactively identify potential issues, process gaps, or recurring member challenges and escalate or recommend solutions to improve the overall member experience., • Maintain clear, efficient communication across member touchpoints, ensuring members feel informed, supported, and confident while using our platform., • Demonstrate patience, empathy, and professionalism in every interaction, assuming positive intent and working to create a positive support experience., • Collaborate with teammates and cross-functional partners on projects and initiatives that improve support processes, documentation, and the member journey., • Manage priorities effectively in a fast-paced environment while balancing individual performance metrics and team goals., • Act as an authentic company's ambassador, representing the company’s values in both internal collaboration and external member interactions., • Adapt to evolving priorities, tools, and processes in a growing global support environment., • Maintain flexibility with scheduling, including potential shift changes or weekend coverage to support our global member base.Requirements: What We’re Looking For • At least 2 years in a leadership or supervisory role in a BPO Industry, • Strong coaching and people development skills with a passion for team success, • Excellent communication skills (written and verbal) and the ability to influence and motivate others, • Proven ability to manage performance metrics and drive results in a fast-paced environment, • Strong problem-solving skills and the ability to make sound, data-driven decisions, • Experience handling escalations and complex customer issues, • Proficiency in using CRM/ticketing systems and reporting tools, • Highly organized with strong time management and multitasking abilities Work Setup & Availability • Must be amenable to working onsite in Bacolod, • Open to shifting schedules, weekend work, and holiday coverage, • Willing to transition to a work-from-home setup only upon meeting performance criteria and business requirements About Peak Support At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Job Description Museum of Science, Boston Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. What You'll Accomplish Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience. Utilize CRM & POS Systems: Maintain a working knowledge of the Museum's customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping. Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing. Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items. The work hours for this position will be Wednesday - Friday, 8:45am to 5:15pm What We're Looking For (Competencies) Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience. Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume. Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day. Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite. Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution. How We Work-Our Values Everyone: We are everyone's museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity. Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future. Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create. Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all. Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope. Salary Range$17.21—$19.36 USDThe Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job DescriptionWHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details. OVERVIEW The Guest Experience Ambassador position is an integral part of the Level99 team working closely with the Guest Experience Manager. This position works alongside all departments including Events, Restaurant, Entertainment & Tech/Engineering to uphold and maintain our high standards of customer service and hospitality standards. The Level99 Guest Experience Ambassador demonstrates a joyful and positive approach to challenging situations and working with others. A successful Guest Experience Ambassador will display honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts with organizational pride as though they are the Owner and Operator of their venue. In their first few weeks, Guest Experience Ambassadors will receive ample training on the business, operations, and everything Level99. They will learn how to answer calls, respond to inquiries, and log conversations into our ticketing system with the support of Team Leads and Managers. Eventually, Ambassadors will gain the skills and confidence to autonomously manage inquiries while working in-office and remote. RESPONSIBILITIES • Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs, • Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns, • Investigate and resolve guest issues, taking ownership and following through to ensure a satisfactory resolution. If needed, escalate complex cases to the appropriate team members or supervisors, • Become an expert on Level99’s offerings, staying up-to-date on new challenges, events, and daily operations and using that knowledge to address guest questions and provide recommendations, • Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date, • Work closely with management to share guest feedback, • Continuously identify areas for improving Guest experience processes, suggesting solutions to enhance the overall guest experience, • Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers, • Other duties, as assignedMUST-HAVE SKILLS, • Previous experience in customer service, events, or other related fields, • Ability to build rapport with guests, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Proactive problem solver with a passion for optimizing the Level99 Guest Experience, • Able to work with all management teams to ensure optimal communication, • Ability to work well in a fast-paced, high-volume, and ever-changing work environment, • A positive, joyful, upbeat, and energetic attitude – leading by example, • Ability to work a flexible schedule due to the nature of the position and the operational hours of the company, • Schedule may include days, nights, weekends, and holidays OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE, • 1+ years of experience in a Customer Support or Client Services role, • Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similarWhile we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…, • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work, • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job, • Are just a little bit obsessive about getting the details right the first time, • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now" Level99 is an E-Verify employer.

Job Description Who We Are C Space is the leader in online communities — having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base. Who You Are You are a high-output problem solver who thrives in a fast-paced environment. You’re at your best when juggling several active projects and a broad set of internal stakeholders, keeping track of constantly shifting priorities without dropping details. You bring structure to chaos and have a clear system (spreadsheets, trackers, notes) to manage a high volume of information and ensure nothing falls through the cracks. You are known for your attention to detail, speed, and follow-through. You bring rigor and precision to everything you do, whether it’s managing data, coordinating teams, or crafting communications. You communicate effectively with people at all levels and adapt your style depending on the audience. You are proactive and comfortable reaching out across teams to get what you need. You don’t wait to be told what to do; you identify issues, propose solutions, and move things forward, knowing when to act independently and when to pull in senior stakeholders. You’re energized by solving operational problems and are adept at making practical tradeoffs to balance competing needs across people, projects, and timelines. You have a commercial mindset and are always looking for ways to improve operational efficiency, support profitability, and enhance the team experience. You demonstrate a strong curiosity, a willingness to learn, and comfort experimenting with new tools and ways of working. This role is ideal for someone who enjoys coordinating people, projects, and logistics at scale, likes working behind the scenes to keep things running smoothly, and thrives in a fluid, fast-paced environment. What You’ll Do This role sits at the center of our Communities Delivery team, supporting both resourcing/staffing and project coordination across a ~70-person team. This is a high-volume, execution-focused role. You will own day-to-day staffing coordination and play a key role in keeping projects organized and moving forward internally across enterprise client account teams. The salary range for this position is $60,000–$75,000. If this range is not the right fit, please consider our other openings. Responsibilities Resourcing & Staffing (Communities Delivery) – 75% • Own day-to-day staffing coordination across multiple client teams, ensuring the right people are allocated to the right work., • Identify available resources, propose solutions to staffing gaps, and proactively enable and coordinate staffing shifts by working directly with team members and leaders., • Partner with leadership to support decisions that balance client and employee needs, team capacity, and business priorities (e.g., revenue goals, margin improvement strategies, and growth priorities)., • Oversee freelancer coordination, including assignments, budget tracking, and performance feedback in partnership with leadership., • Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail., • Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness in staffing and coordination., • Support internal project teams by coordinating timelines, deliverables, and team communication., • Track project timelines, budgets, and other key documentation; help ensure projects stay on track by monitoring progress, flagging risks, and following up on next steps., • Assist with project setup, resourcing alignment, and onboarding of new team members., • Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines as priorities shift., • 1-3 years of experience in coordination-heavy roles, such as staffing/resource coordination, traffic management (agency), or project coordination or executive support in a fast-paced professional services environment., • Demonstrated ability to manage a high volume of work (multiple projects, stakeholders, and deadlines simultaneously)., • Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation., • Excellent judgment in knowing when to act independently vs. when to escalate., • Strong verbal and written communication skills: clear, confident, and adaptable for different audiences, both internal and external., • Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint., • Ability to multitask and manage competing priorities, make informed trade-offs, and communicate decisions effectively., • Energized by problem-solving and working in a fast-paced environment where priorities shift regularly., • Work closely with senior leadership across the Communities Delivery team to gain visibility into how staffing decisions impact business performance and team development. Opportunity to grow into broader project management responsibilities over time, if interested., • Medical, Dental, and Vision Insurance — large national carriers (domestic partner coverage included), • 401(k) with Company Match — no vesting period; bi-weekly contributions, • Flexible PTO — encouraged to take at least 3 weeks of true vacation time, • Paid Parental Leave, • 12 Paid Company Holidays, • Hybrid/Virtual Work — virtual-first workforce with employees in most states

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

This role blends outreach, research, presentation support, and hands-on learning through shadowing experienced sales professionals and participating in sales administration activities. Support sales administration b.