Vice President of Operations, Catering
2 days ago
North Charleston
Job DescriptionDescription: Reports To: CEO Status: Full-time, Executive Position Overview The Vice President (VP) of Operations is the execution engine of Iacofano’s Catering & Events, responsible for translating the CEO’s vision into scalable systems, leadership development, and world-class operations. This role oversees all kitchen production, logistics, routing, and operational strategy across multiple markets and shifts. The VP ensures performance excellence through financial stewardship, innovation, and a people-first approach—building a culture of accountability, adaptability, and growth. Key Responsibilities Operational & Financial Leadership • Lead day-to-day operations across all kitchens, logistics functions, and delivery timelines., • Own and manage P&L performance for each location, with a focus on consistently improving Sales, COGS, Labor, Turnover, Sanitation, and Customer Satisfaction., • Monitor and manage key performance indicators (KPIs), including driver scores, deviation rates, on-time delivery, and quality control across all facilities., • Reinforce General Manager’s to ensure proper shift coverage in their respective facilities with 24/7 operational capability across all sites. Systems, Standards & Innovation • Develop and implement standard operating procedures (SOPs) across all departments for consistency and efficiency., • Champion technology upgrades, process innovations, and workflow enhancements to drive operational agility and cost savings., • Oversee food safety, sanitation, and compliance programs, including HACCP, ServSafe, and internal audits. Leadership & Talent Development • Directly lead Area General Managers, Executive Chefs, and Shift Supervisors to uphold standards and drive performance., • Actively train and mentor an Assistant VP of Operations and Executive Chef, ensuring succession planning and organizational resilience., • Partner with HR on recruitment, retention, onboarding, and implementation of the Train-the-Trainer leadership model., • Cultivate a culture of empowerment, excellence, and proactive problem-solving. Cross-Functional & Strategic Alignment • Partner with Guest Services leadership to align kitchen execution with order fulfillment, accurate and time-sensitive timelines, and client expectations., • Collaborate with Accounting, HR, and the CEO on budgeting, forecasting, hiring plans, and overall facility optimization., • 10+ years of multi-site operations leadership in catering, hospitality, and/or foodservice., • Proven success in managing P&Ls, budgets, labor targets, and cost controls., • Experience building systems and leading cross-functional teams at scale., • Strong knowledge of food safety, production flow, and last-mile delivery operations., • Certifications: ServSafe Manager, CPR, HACCP (within 90 days if not current). Core Competencies • Strategic Execution & Operational Excellence, • Financial Acumen & KPI Management, • Leadership Development & Succession Planning, • Innovation, Systems Thinking & Process Design, • Sanitation, Safety & Regulatory Compliance, • Customer-Focused Operations & Brand Integrity, • Crisis Response & 24/7 Operational Resilience Work Environment & Expectations • Travel regularly to all Iacofano’s locations and operational markets., • Flexibility for early morning, overnight, weekend, and emergency response availability., • Hands-on involvement in kitchen, expo, and delivery operations to uphold standards and train frontline leaders.