Quality Assurance Supervisor
hace 18 días
Chicago
Job Description Basic Function: The Quality Assurance Supervisor supports the overall quality, compliance, and performance improvement efforts of the Behavioral Health & Clinical Services (BHCS) Program. This role provides direct supervision and guidance to the Quality Assurance & Compliance Analyst, collaborates closely with the Training Coordinator, and offers expanded support to the Quality Assurance Manager. The Quality Assurance Supervisor is responsible for ensuring adherence to regulatory requirements, maintaining high documentation standards, facilitating training initiatives, supporting grievance processes, and monitoring productivity to promote service excellence. This position requires strong organizational skills, the ability to interpret data, and a commitment to fostering a culture of compliance and continuous improvement across multiple service sites. Core Competencies: • Quality Assurance & Compliance, • Audit Execution & Documentation Review, • Medicaid Rules Knowledge (132, 140, 141), • Data Collection, Analysis & Reporting, • Staff Productivity Monitoring, • Training Development & Coordination, • Grievance Resolution & Follow-Up, • Team Supervision & Development, • Process Improvement & Corrective Action Planning, • Cross-Functional Communication, • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Reports To: Quality Assurance Manager Supervises (Position Title): Quality Assurance and Compliance Analysts Principal Duties/Responsibilities: Quality Assurance Oversight: • Supervise and support the Quality Assurance & Compliance Analyst in conducting audits, documentation reviews, and compliance checks., • Monitor program operations to ensure adherence to Medicaid regulations, state requirements, and internal agency policies., • Conduct regular site audits and ensure high-quality service delivery through thorough documentation and note-fulfillment analysis., • Assist the Quality Assurance Manager with implementing corrective action plans and quality improvement strategies., • Work collaboratively with the Training Coordinator to identify training needs based on audit findings, compliance trends, and staff performance data., • Co-develop training content and materials to support compliance, documentation improvement, and quality of care., • Facilitate or co-facilitate general BHCS training & onboarding, training sessions, refresher courses, and skill-building workshops to strengthen staff competencies., • Oversee the collection, organization, and interpretation of quality and productivity data., • Prepare clear, data-driven reports and presentations for leadership meetings and staff updates., • Identify patterns, potential risks, and opportunities for improvement using quantitative and qualitative data., • Assist in managing client and staff grievances, ensuring timely investigation, documentation, and resolution., • Maintain accurate logs, records, and follow-up documentation to ensure compliance with agency protocols., • Monitor staff productivity metrics across the program and identify trends requiring intervention., • Provide supervisors with recommendations and tools to address performance deficits., • Serve as a key liaison between program staff, leadership, the Training Coordinator, and the Quality Assurance Manager., • Assist the Quality Assurance Manager with implementing corrective action plans and quality improvement strategies., • Conduct site visits to provide audit support, deliver training, assist staff with documentation needs, and reinforce quality initiatives., • Develop strong working relationships with site teams to encourage participation in quality improvement efforts. Education: • Bachelor’s degree in social work, Psychology, Public Health, Business Administration, or related field. Master’s degree(preferred)., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Experience in quality assurance, compliance monitoring, or data analysis., • Strong customer service, communication, and presentation skills., • Ability to prioritize multiple tasks, adapt quickly, and navigate complex environments., • Excellent verbal and written communication skills., • Ability to work collaboratively with diverse teams and maintain professional relationships., • Ability and willingness to travel between program sites as needed. $65,000-75,000 annually and $3,000 sign on bonus. Benefits • Paid vacation, • Paid Sick Time, • 12 Paid Holidays, • Medical, • Dental, • Vision, • 403(b) Plan, • Life Insurance, • Long-term & short-term disability, • Employee assistance program (EAP), • Family medical leave Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist. This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.