Computer science degree jobs in Cleveland, Ohio - Page 2Create job alerts

Job DescriptionBenefits: • 401(k) matching, • Company parties, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Essential Duties and Responsibilities: • Technical Support:, • Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS)., • Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively., • User Support and Onboarding:, • Set up and decommission workstations and accounts for new hires and terminations., • Assist team members with password resets, portal access, and SharePoint support., • Collaboration and Communication:, • Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors., • Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up., • IT Operations:, • Escalate and manage issues related to:, • Printers and printing systems, • Cell phone and IT equipment procurement, • Ticketing system oversight and support workflow improvement, • Maintain internal documentation on systems, tools, and IT procedures.Location and Work Environment:, • Onsite in Cleveland, OH., • Occasional travel between company locations may be required., • Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Schedule, Compensation, Benefits, and Perks:, • Standard schedule: Monday Friday, 8:30am-5:00pm., • Occasional evening or weekend availability may be required to support projects or urgent service needs., • Base salary: $42,000$55,000., • Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available., • 401(k) with company match., • Team member rental discounts., • And more!Qualifications and Requirements:, • Associates degree in Information Technology, Computer Science, or related field (or equivalent work experience)., • 12 years of experience in a help desk or IT support role preferred., • Familiarity with Windows and macOS operating systems., • Basic knowledge of Microsoft 365, Active Directory, and remote support tools., • Strong problem-solving and troubleshooting skills., • Excellent interpersonal and communication skills., • Highly organized, detail-oriented, and able to manage multiple priorities., • Willingness to learn and grow in a collaborative team environment., • Ability to maintain confidentiality and uphold company security standards., • Proficiency in the English language (written and verbal) required., • Completion of a Behavioral and Cognitive Assessment through the Predictive Index required., • Successful completion of a company background check and drug screening required.

Job Description The Field Technician provides technical support to a large, varied user group. Responsible for student account creation, inventory control, and overseeing various technical projects. Responsibilities: • Serves as integral member of the technology team and support the values, mission and goals of Constellation and its schools., • Utilizes organizational skills to create student network accounts with precision., • Manages project resources during project implementation (people, equipment, purchased services, etc.), • Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians., • Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners., • Communicates effectively with administrative staff, school principals and teachers., • Installs, configures, maintains and troubleshoots all:, • computer hardware and software, • projectors, Smart Boards, scanners, printers, and various peripherals, • wired and wireless connections and devices., • Processes warranty information and repair work with associated documentation., • Responds to all inquiries promptly., • Implements established hardware and software maintenance procedures., • Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions., • Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc., • Consistently uses official programs such as help desk ticketing, time tracking, etc., • Represents the organization professionally and treat everyone respectfully., • Adheres to the Staff Handbook and all Constellation Policies., • Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking., • Minimum 3 years of experience in a similar Technical Support role., • 1 year experience within a school setting required., • Valid Ohio drivers license., • Work history demonstrating increasing levels of responsibility and leadership., • Strong interpersonal skills and ability to educate users as well as provide straight technical support., • Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills., • Experience with installation, maintenance and support of a large fleet / user base., • Experience with a wide variety of hardware and software, as typically used in an education environment., • Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions., • Must be highly organized and detail oriented., • Willingness and ability to adjust to changing conditions or priorities., • Ability to multi-task and handle frequent interruptions., • Ability to consistently follow protocol and instructions., • Ability to work effectively both independently, and with a team. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists. #LI-KM2 #INDCORP