Patient Relations and Clinic Manager
26 days ago
Chicago
Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance At Universal Health Institute, we help people heal from pain and other issues without relying on medication or surgery. Its inspiring to see how much healing can happen when we let the bodys innate abilities guide us. Who We Are Core Values: We believe in healing from the inside out, letting the bodys natural healing processes guide us. It takes people, not just procedures, to bring life to life. We value a beginners mind and are always learning and growing from every experience. Work Environment: We foster a collaborative, supportive environment where each team member is valued and empowered to make a meaningful difference. Unique Cultural Traits: Our patients often feel like family, with many returning for decades. About 25% of our patients are pregnant, and trusted OB/GYNs have referred to us for over 20 years. Why It Matters: If you seek a workplace that values community, health, personal growth, and making a real impact, youll feel right at home. Why Choose Us? Fun Experience: Help patients heal through natural care, avoiding medication and surgery. • Smooth Onboarding: Dr. Case and our CFO, Braden, provide hands-on training to ensure success., • Wonderful Community: Join a supportive community where patients and staff feel like family., • Learning & Growth Opportunity: Expand your influence and grow both professionally and personally. Patient Growth & Retention: Develop strategies to attract and retain patients. • Ensure an excellent experience for both staff and patients., • Collaborate with the CFO on budgeting and financial management., • Collaborate with leadership on performance metrics and improvement strategies., • Resolve patient challenges while maintaining a therapeutic environment.Your Qualifications Experience & Education: Minimum 5 years in a leadership role. • Minimum 3 years in practice management or a similar role (e.g., sales in healthcare, chiropractic, dental, spa, fitness)., • Social: Build strong connections with patients and staff., • Financial Acumen: Knowledge of budgeting, fiscal management, and insurance., • Collaboration: Play a key role in strategic planning, staff scheduling, and service growth., • Measurable Goals:, • Increase Patient Visit Average (PVA) by 10% in one year., • Increase Services Per Visit (SPV) by 30% in one year., • Potential Applicant FAQs Career Path: We aim to become an employee-owned company by 2029. Youll play an instrumental role in this growth. Work-Life Balance: This role requires on-call availability, with the busiest days being Friday, Saturday, and Sunday. Youll spend more time on-site initially until operations are streamlined. Support Structure: A 12-week onboarding period ensures youre comfortable. After six months, well strategize operational updates together. Benefits • Paid Time Off, • Free massages, acupuncture, and chiropractic care, • Health, dental, and vision insurance, • Tuition reimbursement and professional development opportunities, • 401(k) with company matchApply Now If youre ready to have fun, love what you do, and make a meaningful impact, we want to meet you. Send your resume and a cover letteror a videoexplaining why youre excited about this opportunity and how youve made a difference in similar roles.