Trabajos helpdesk en Columbia, SCCrear alertas

Job Description Novatech, is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunitiesfor talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts. As we grow nationwide, we have a great opportunity for a SYSTEMS ENGINEER L2 supporting clients in the greater COLUMBIA, SC area. In this role, we are looking for client focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative. Your primary job function will be direct user support for Novatech, Managed IT clients. Support will be via remote and at times in the field where you may be dispatched into our local customer base. Over and above your technical duties you will be expected to maintain a high level of professional service representation in working directly with our client base. Responsibilities include but are not limited to: · Troubleshoot server-based issues in hosted and onsite environments o Windows Server topologies Interfacing with Primary contacts and client IT departments · Research and repair application functionalities in hosted and onsite environments o Working with third-party application vendors o Knowledge of Azure and Office 365 environments · Troubleshoot Networking, Router, and Firewall Issues in hosted and onsite environments o VLAN, VPN, DHCP, IP Routing · Manage tickets escalated from Helpdesk and NOC Teams · Ability to identify and recommend both service fixes and new needs to solve issues · Watch for trends and manage high profile support incidents · Documentation and detail specialist · Maintain training and certification goals · Engagement of tickets based on severity, · Proper customer communication for work approval · Maintain security and privacy levels regarding customer data and corporate policies · Update assigned tickets daily o Enter accurate and detailed notes in tickets o Verify Correct Status and Agreement o Verify correct problem type and sub type o Update Internal communication fields · Communicate with customers regularly and often o Follow up/return all emails and voicemails daily o Close tickets only when customer confirms complete · Understand and follow escalation paths o Maintain reasonable time objectives in the troubleshooting o Communicate with Team Leaders prior to escalations o Communicate to the user that the ticket has been escalated · Document new findings and update existing configurations · Completing tasks against deadlines · Maintain SLA goals · Alert Management to any issues both internal and client facing TRAVEL Potential field dispatches will be with your own transportation. Mileage must be thoroughly tracked daily and will be paid every other week. Carolina Business Equipment, a Novatech company, pays mileage, parking, and tolls. Commuting miles will not be compensated for. Commuting miles are considered as home-to-office, any job site-to home, and any personal stops that would take you outside your normal travel patterns for that day. When going directly to a customer site from home, you can claim those miles as if traveling from Carolina Business Equipment, a Novatech company. Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career. Market competitive salary based upon experience. Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage. 401(k) plan with matching company contribution Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave $300 per year to contribute to achieving your personal wellness and fitness goals. Employee Recognition Programs Novatech, provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law. Company DescriptionDigital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Job Description Novatech, is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunitiesfor talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts. As we grow nationwide, we have a great opportunity for a SYSTEMS ENGINEER L2 supporting clients in the greater COLUMBIA, SC area. In this role, we are looking for client focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative. Your primary job function will be direct user support for Novatech, Managed IT clients. Support will be via remote and at times in the field where you may be dispatched into our local customer base. Over and above your technical duties you will be expected to maintain a high level of professional service representation in working directly with our client base. Responsibilities include but are not limited to: · Troubleshoot server-based issues in hosted and onsite environments o Windows Server topologies Interfacing with Primary contacts and client IT departments · Research and repair application functionalities in hosted and onsite environments o Working with third-party application vendors o Knowledge of Azure and Office 365 environments · Troubleshoot Networking, Router, and Firewall Issues in hosted and onsite environments o VLAN, VPN, DHCP, IP Routing · Manage tickets escalated from Helpdesk and NOC Teams · Ability to identify and recommend both service fixes and new needs to solve issues · Watch for trends and manage high profile support incidents · Documentation and detail specialist · Maintain training and certification goals · Engagement of tickets based on severity, · Proper customer communication for work approval · Maintain security and privacy levels regarding customer data and corporate policies · Update assigned tickets daily o Enter accurate and detailed notes in tickets o Verify Correct Status and Agreement o Verify correct problem type and sub type o Update Internal communication fields · Communicate with customers regularly and often o Follow up/return all emails and voicemails daily o Close tickets only when customer confirms complete · Understand and follow escalation paths o Maintain reasonable time objectives in the troubleshooting o Communicate with Team Leaders prior to escalations o Communicate to the user that the ticket has been escalated · Document new findings and update existing configurations · Completing tasks against deadlines · Maintain SLA goals · Alert Management to any issues both internal and client facing TRAVEL Potential field dispatches will be with your own transportation. Mileage must be thoroughly tracked daily and will be paid every other week. Carolina Business Equipment, a Novatech company, pays mileage, parking, and tolls. Commuting miles will not be compensated for. Commuting miles are considered as home-to-office, any job site-to home, and any personal stops that would take you outside your normal travel patterns for that day. When going directly to a customer site from home, you can claim those miles as if traveling from Carolina Business Equipment, a Novatech company. Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career. Market competitive salary based upon experience. Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage. 401(k) plan with matching company contribution Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave $300 per year to contribute to achieving your personal wellness and fitness goals. Employee Recognition Programs Novatech, provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law. Company DescriptionNovatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

We have a new, excellent opportunity for a Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.The primary scope of duties include:.Provide 24/7 remote, over-the-phone adminis

Category : Customer Service/Support About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passiona

Category : Customer Service/Support About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passiona

Category : Customer Service/Support About TP TP is a global, digital business services company.Find out if this opportunity is a good fit by reading all of the information that follows below.We deliver the most advanced, digitally powered business services to help the world’s best brands streamlin

Category : Customer Service/Support About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passiona

Category : Customer Service/Support About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping patients remain at home and.As a Customer Service Representative,.In these programs, patients who hav

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Are you passionate about making a difference in people’s lives?.As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs

Storage Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative.As a Storage Customer Service Representative, you will work as part of a support team to be the f

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels an

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping patients remain at home and.As a Customer Service Representative,.In these programs, patients who hav

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Customer Service Representative.National Seating & Mobility (NSM) serves a special mission.We provide each team member the opportunity to directly impact our clients' lives.We are dedicated to providing the best care for our clients' unique needs.Whether the mobility needs are simple, complex, or so

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a pe

Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Customer Service Representative.We are seeking a Customer Service Representative to join our team in Columbia, SC! You will ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.Come join a fun team and enjoy competitiv

Customer Service Representative.At MTM it is never just a ride, it's personal.We understand that our passengers deserve personalized attention and exceptional care.We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.Our company cult

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Customer Service Representative.Location: 1500 Charleston Hwy, West Columbia, South Carolina 29169 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service

Are you passionate about making a difference in people’s lives?.As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping patients remain at home and.As a Customer Service Representative,.In these programs, patients who hav

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Bilingual (English/Spanish) Customer Service Representative.Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative.This onsite position offers an exciting opportunity to connect with a diverse member ba

Are you passionate about making a difference in people’s lives?.As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

CSR (Customer Service Representative).West Columbia, SC ID#P1-1345179-3.At Pizza Hut, our vision is to "Connect People Through the JOY of Pizza.As a Pizza Hut / Team SRC Team Member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen.Wor

Customer Service Representative.We are one pack- a united team working together to elevate the love and lives of pet families.Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day.We are revolutionizing the pet industry.We are

Patient Services Representative (Medical Receptionist).Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient e

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

CSR (Customer Service Representative).Ste S, Columbia, SC ID#P1-1345191-7.At Pizza Hut, our vision is to "Connect People Through the JOY of Pizza.As a Pizza Hut / Team SRC Team Member, you can be the smiling face that greets and serves the customers or a cook who makes things happen in the kitchen.W

Customer Service Representative.BHE GT&S has an exciting career opportunity for a Customer Service Representative 1/2/Sr (Natural Gas Analyst) at our Columbia, SC location.

Customer Service Representative.Location: Columbia, SC - Hybrid Duration: 6 Months CTH JOB SUMMARY Our employees are trained through a series of formal in-class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center.This is a growth and deve

Location: 100 Parkridge Drive, Columbia, South Carolina 29212.Responsible for answering and directing incoming phone calls.Greets customers as they enter the lobby, dealership showroom, or service area.This job has no direct supervisory responsibilities.Essential Duties and Responsibilities May Incl

Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit.Join a co

Information Technology Security Auditor.Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services.This series covers only those positions for which the paramount requirement is knowledge of IT p

Works under general supervision of the IT Field Support Manager.Provides primary support of hardware and software solutions deployed in various retail locations.Expertise to resolve user problems presented from the National Operations Center or any other internal support teams.Provide excellent cust

It Specialist (Customer Support).This is a National Guard Title 32 Excepted position for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number Pdd2526P02 and is part of the SC DOIM, South Carolina Army National Guard.