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Job title: Complaints Coordinator Job location: New York, NY 10004 Shift: Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay: $19- $21/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints. Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates. Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects. Handle roster, disenrollment, provider, and claim billing inquiries. Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members., • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review., • Handle escalated issues and assist the management team with specialty projects., • Provide administrative support to the Fair Hearings and Complaints Team., • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Job title: Complaints Coordinator Job location: New York, NY 10004 Shift: Hybrid 9-5 Date Range: 03/30/2026 - 05/23/2026, Possible Extension Pay: $19- $20/hr without benefits Education: High School Diploma/ GED Skills: Assist Complaints Team leader with MACESS documentation inquiries/complaints. Assist specialists with escalated issues (transportation requests, specialty appointments). Support management with special projects (PCP monthly projects, MIS assignments, PCP error reports). Record and respond to customer contacts and update the tracking system with follow-up and closure. Provide member orientations (on-site and telephone). Process and resolve complaints and update information in the system. Assist with PCP selection/assignment and member demographic updates. Provide benefit/service information to members, prospective members, and providers. Perform retention efforts, handle Medicare overflow calls, and support outreach projects. Handle roster, disenrollment, provider, and claim billing inquiries. Schedule marketing appointments for prospective enrollees. Skills: Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. 1 year experience in Managed Care/call center handling high-volume calls. Duties: • Provide customer service to members, providers, and prospective members., • Document all customer contacts into the tracking system., • Process complaints and assist supervisory staff with complaints review., • Handle escalated issues and assist the management team with specialty projects., • Provide administrative support to the Fair Hearings and Complaints Team., • Data entry and intake of complaint and fair hearing cases into designated tools., • Retrieve documents from various systems to demonstrate compliance with state directives., • Collaborate with business partners to gather documentation for responses to state agencies related to complaints and fair hearing requests., • Perform other administrative duties as assigned. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager Location: Rochester, NY Department: Housing Services-Respite Program Employment Type: Full-Time Schedule: Monday-Friday, 40 hours Salary: $23.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, provides intake and case management services. Maintains confidentiality and ethical standards as identified by NASW, HIPAA, or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Essential Duties and Responsibilities o Creates, implements, and monitors comprehensive, person-centered, trauma-informed, and solution-focused plans and goals. Works with clients on harm reduction and other related goals. o Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, substance use treatment, mental health, Department of Human Services, clothing, and other entitlement needs. o Assist the client in understanding and meeting the expectations of service providers, courts, and employers. o Inform clients of opportunities for social support such as recreation, faith-based, or self-help involvement. Make available tickets, transportation, and financial assistance where appropriate. o May deliver instructions on various topics that support the client’s ability to live independently. o Submits required reports and statistics promptly to the program manager as requested. o Collaborates effectively with program partners to heighten the efficiency of joint efforts across multiple organizations. o Communicate with appropriate program partners, agency staff, community, and criminal justice agencies to ensure ongoing and effective referrals into programs. o Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure the client's needs are being met. Coordinates and participates in regular case conferences. o Monitors and ensures achievement of program milestones and client outcomes. o Oversees client recordkeeping in compliance with appropriate regulatory agencies. o Creates and implements life skills training and education opportunities for tenants. o Reports to service providers about significant individual behavior or events that will require an immediate response. o Acquire concrete resources to meet individual needs. o Complete letters of request/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for. o Makes referrals for education, employment, legal issues, and others as needed. o Document the need for financial assistance or other resources such as wrap-around from the project to stabilize client finances. o Utilizing various databases and/or online platforms, maintaining all documentation by the agency and appropriate regulatory standards. o Informs supervisor of significant events/issues related to clients as appropriate and follows the program’s defined incident reporting process as required. o Attends regular program and departmental meetings, case reviews, and CFC quarterly meetings. o Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings. o Maintains knowledge of regulations and standards that govern client population. o Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person. • Participates in relevant Agency meetings and/or trainings, • Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops. Education: Bachelor’s degree in social work, human services, criminal justice, or related field preferred. An equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening is available. Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge of HMIS, Medicaid, SNAP, Social Security, and legal systems is helpful. May require the performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager- STEHP Location: Rochester, NY Department: Housing Services Employment Type: Full-Time Schedule: Monday-Friday, 40 hours Salary: $23.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, the Case Manager provides intake, assessment, and ongoing case management services to clients. The position maintains strict confidentiality and adheres to ethical standards in accordance with NASW, HIPAA, and other applicable regulations. The Case Manager promotes a trauma-informed care environment and supports effective, collaborative communication among program staff. This role also provides coverage and assistance to other programs assigned by the Program Manager. Essential Duties and Responsibilities • Maintains a caseload of clients form the STEHP program, • Conducting intake assessment and services to clients referred to STEHP from the shelters, self-referrals and or partnering agencies., • Completes required intake paperwork and any relevant screenings., • Complete all client’s paperwork and goals into the HMIS system upon initial intake, • Makes referrals to housing, DHS, education, and civil legal issues regarding evictions., • Complete letters of requests/referral forms, applications, and other required documents of eligibility to other agencies and or organization to advocate for resources which the client is initiated to., • Guide clients to complete applications for financial assistance, finding the best fit among community funders based on the client’s needs, goals, and abilities. Assist the client in understanding and meeting expectations of service providers, courts, and employers. May deliver instructions in various topics that support client’s ability to live independently. Submits required reports and statistics in a timely manner. Collaborates effectively with program partners to heighten efficiency of joint efforts across multiple organizations Communicates with appropriate program partners, agency staff, community, and criminal justice agencies to assure ongoing and effective referrals into programs. Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure clients’ needs are being met. Coordinates and participates in regular case conferences. Monitors and ensures achievement of program milestones and client outcomes. Oversees client recordkeeping in compliance with appropriate regulatory agencies. Reports to service providers about significant individual behavior or events that will require an immediate response. Acquire concrete resources to meet individual needs. Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for. Makes referrals for education, employment, legal issues, and others as needed. Document need for financial assistance or other resources such as wrap around from the project to stabilize client finances. Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards. Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required. Attends regular program and departmental meetings, case review, and CFC quarterly meetings. Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings. Maintains knowledge of regulations and standards that govern client population. Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person. • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, Criminal Justice or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available. Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge or Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Utilize available technology and best practices to maintain store in-stock levels, on hand inventories, shelf allocations, and minimum quantities to ensure product levels meet sales and profitably goals while minimizing excess inventory that is prone to shrink (loss). Understand and adhere to Compan

Job Description Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 31 East Main Street, Rochester, NY SUMMARY OF POSITION FUNCTION: The Forensic Housing Peer Specialist uses lived experience with incarceration, successful reintegration and/or the Behavioral Health System to provide mentorship, support, and advocacy to individuals who were formerly incarcerated at NYS Correctional Facilities. The Peer Specialist helps clients navigate resources, overcome barriers and build a stable healthy life after being released into the community. MAJOR DUTIES AND RESPONSIBILITES: • Knowledge and demonstration of agency core values in day-to-day activities, • Assist individuals with their Daily Living Skills, • Assist with home visits to client residence, • Provide engagement and support for individuals experiencing social, emotional, medical, developmental, financial, and substance use challenges in their homes and/or communities., • Provide education, peer counseling, and assist with modeling effective coping skills., • Work with care coordinators and other community providers, • Self-advocacy, self-efficacy, and empowerment, • Promote advocacy on behalf of individuals and support self-advocacy, • Assist in the development of and utilization of self-help tools if applicable., • Sharing personal experiences to build rapport inspires hope, • Facilitate or co-facilitate peer support groups, workshops or educational sessions., • Collaborate with Legal entities such as parole/probation officers, re-entry coordinator, court systems, Department of Social Services, etc. to assist with successful transitions., • Assist individual in obtaining vocational and employment opportunities, • Provide Critical Time Support upon immediate release from incarceration, • Current NYCPS Certified Peer Specialists Credential or CRPA Certified Recovery Peer Advocate or working towards obtaining it, • Preferred One-year work related system, • Utilization of Electronic Data Systems, • Lived experience in the Criminal Justice System and/or Behavioral Health System.

Job Description At Hewitt Young, excellence is our standard. We look for Builders who take ownership, push through challenges, and care about results as much as their craft. When you join our team, you earn your edge every day, and we make sure it pays off Role Mission The Learning Manager builds and deliver scalable training and development programs that increase workforce capability, improve execution in the field and office, and accelerate career progression across the company. This role ensures every Builder has the knowledge, tools, and confidence to perform safely, efficiently, and to Hewitt Young’s standards. Core Responsibilities • Build, manage, and deliver technical, operational, and leadership training programs for field and office roles., • Partner with Operations, Safety, and HR to identify training needs based on performance trends, skill gaps, and future workforce requirements., • Coordinate and deliver new-hire onboarding to reduce ramp time while increasing clarity, connection, and role readiness., • Develop career path frameworks for key roles (PM, Foreman, Estimator, Coordinator, Field personnel, etc.)., • Maintain accurate training records, certifications, and reporting for leadership visibility and regulatory compliance., • Implement and manage a scalable Learning Management System (LMS) to streamline training access and adoption., • Train supervisors and department leaders on how to coach, evaluate, and grow their teams., • Measure training outcomes and evolving programs based on real-world performance data., • 5–10 years of experience in training, instructional development, or workforce development within construction, trades, or operational industries., • Strong facilitation and communication skills with confidence in field and office training environments., • Ability to build structured training programs with clear learning objectives and evaluation mechanisms., • Experience with LMS platforms, training technology, and digital content development., • Analytical mindset with ability to track learning outcomes and connect results to performance., • Ability to travel to job sites and locations based on business needs. WHAT YOU'LL FIND HERE AT HEWITT YOUNG: At Hewitt Young, we don't just fill roles - we build careers! Above all we take pride in our work. Every project reflects who we are, how we operate, and the standards we stand behind.

Job DescriptionDescription: We are Hiring! Job Posting: HOUSING PEER NAVIGATOR Location: Rochester, NY Employment Type: Full-Time Schedule: Monday - Friday 8:30am to 4:30pm, flexible Salary: Range between $16 and $18/hr General Description Assist the Home SOURCE team with housing retention services for PLWH/A to ensure successful linkage to housing, medical, and vocational services. Provide delivered services that include, but are not limited to, individual supportive counseling, assistance with client education, and escorting clients to medical and/or housing retention appointments. Essential Duties and Responsibilities • Assist consumers with appointment setting, reminders and appointment accompaniment., • Complete follow-up activities (i.e.: phone calls, initial appointment tracking, monitoring services and debriefing)., • Support and empower consumers to obtain/maintain self-management skills to achieve housing retention, • Assist Career Coordinator with group education activities on soft skills training, resume writing, and employment needs, • Assist consumers with navigation through the housing and employment services, addressing barriers., • Link hard-to-reach patients/consumers to needed services by providing outreach services., • Maintain accurate denotation of all services provided to clients in accordance with standards set by funding sources in all database systems., • Assist clients with self-advocacy skills, independent living skills, and when needed, serve as the client advocate., • Assist Housing and Retention Specialist with household items clients may need, including completing referral, assist with shopping for item and processes request, • Serve as consumer advocate., • Participate in team meetings, case conferences, and case reviews., • Participate in staff, department, and agency meetings or activities. Represent Catholic Charities Community Services on appropriate boards and committees as assigned by Supervisor., • Assure compliance with all applicable local, State and Federal regulations and agency policies., • Attend mandatory training., • Any other duties as assigned by supervisor., • Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Qualifications Education: Associate degree in health, education or human services; and one year of work experience and/or verifiable volunteer experience. OR High School diploma or GED and two years of work experience, and/or verifiable volunteer experience. Experience: • Must have knowledge of behavioral health system and resources., • Must have familiarity and sensitivity to HIV/AIDS issues. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Demonstrate ethical business practices, in conformance with all state and federal laws and regulations., • Possess excellent verbal and written communication skills., • Bilingual (Spanish/English) or ASL/English desirable., • Familiarity with community resources., • Previous experience working with diverse populations, including low to moderate-income families., • Ability to multi-task and prioritize duties., • Ability to travel in all weather conditions throughout the counties served., • Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Ability to maintain absolute confidentiality in regard to all records reviewed including client records, employee records and billing records., • Proficiency and experience with PC’s and Microsoft applications., • Ability to analyze and interpret data and to handle problem resolution., • Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Provide transportation to clients in agency or personal vehicle as required, based on program need., • Demonstrate full adherence to the CCCS Code of Conduct and all policies/procedures related to compliance., • Demonstrate commitment to Agency Mission Statement., • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description At Uncommon Schools, Special Projects Coordinators (SPCs) execute key logistics and provide operational support that enable students and teachers alike to flourish. The SPC is the executor of various school systems including assessments, facilities, student food service, staff & student technology, and event planning. The SPC reports to the school’s Director of Operations (DOO). As the Special Projects Coordinator, you will own the execution of the following workstreams: • Family and student events, such as Report Card Conferences, • Internal quarterly assessments and state assessments, ensuring that all state testing compliance and state-specific regulations are followed, • Student food systems, coordinating the dispersal of all meals and partnership with food vendors, • Student and staff technology, • School visual décor and aesthetics, celebrating students and creating a welcoming environment, • Transportation systems, • Extra-curricular activities, enrichment programs, and field trips, • Ability to communicate effectively verbally and in writing while demonstrating strong interpersonal skills with teammates, teachers, students, parents, and additional stakeholders., • Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures., • Large project oversight from planning to execution, with direct accountability for results from multiple stakeholders (teachers, building partners, operations associates, etc.), • Strong digital literacy skills, including database management and Microsoft Office, Word, and Excel., • Prior project management and/or office-based customer service experience., • Strong time management skills; ability to manage multiple tasks simultaneously and meet tight deadlines., • 1 to 3 years of teaching or school administrative office experience, • Bachelor’s degree preferred Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation Compensation for this role is between $19.50 /hr to $27/hr. Most candidates who meet job description requirements will receive an offer of $19.50 /hr - $20.69/hr. Starting pay is determined using various factors including but not limited to relevant professional development, education certifications, and tenure with Uncommon Schools. • The range above represents our compensation scales for the 2026-2027 school year. If starting prior to June 30th, 2026, compensation will be based on a slightly lower range, reflective of current compensation scales. New hires who fall into this category will see an increase in their compensation starting on July 1st, 2026 for next school year which aligns to the scale above. Benefits • Generous paid time off inclusive of sick time, paid holidays, and 10 weeks of paid breaks (Spring, Winter, and Summer)., • Extensive, best-in-class training and development, • Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA), • Financial Planning, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.) At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job Description Lifetime Assistance – Safety Coordinator Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Transportation Safety Coordinator Location: Rochester, NY, 14624 Department: Transportation Reports To: Transportation Director Employment Type: Non-Exempt Starting Wage: $24.62-$25.65/hour Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling., • Assist the Transportation Director in planning, organizing, and monitoring compliance with safety policies and procedures., • Maintain updated driver records (MVOR) using LENS DMV; communicate status with HR and supervisors., • Serve as GPS backup and promptly report field issues such as accidents, breakdowns, and delays., • Maintain and verify accident records with the agency’s insurance carrier., • Lead training and retraining for drivers, mechanics, and other department personnel., • Ensure all training reflects best practices in people-centered transportation and support staff in implementing person-focused transport principles., • Apply a strong background and working knowledge of transportation operations, safety practices, and people-centered transportation training to daily duties and decision-making., • Stay current on OPWDD and NYS DOT regulations; recommend compliance updates., • Provide coverage in the absence of the Director and Transportation Coordinator., • High School diploma or equivalent., • Valid NYS Commercial Driver’s License (CDL) and ability to meet Lifetime Assistance’s Vehicle Operator Requirements., • Strong organizational and multitasking skills., • Knowledge of safety and first aid procedures., • Demonstrated background and working knowledge of transportation operations, including safety standards, vehicle procedures, and regulatory compliance., • Experience or training in people-centered transportation practices, with the ability to integrate person-focused transport principles into daily operations and staff training., • Ability to write routine reports and communicate effectively with staff, families, and individuals supported., • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, is celebrating her 30th year with us

Job Description Lifetime Assistance – Director of HR Operations Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Job Title: Director of HR Operations Location: Rochester, NY Department: Human Resources Reports To: Chief Human Resources Officer (CHRO) Salary: $115,000 – 135,000 Why Work for Lifetime Assistance: • We invest in your wellbeing: 100% employer-paid premiums for health insurance plan, • We invest in your future with our company-matched retirement plan, • Education Support: Tuition assistance & scholarships, • Work-Life Harmony: Generous paid time off Key Responsibilities: • Strategic HR Leadership: In partnership with CHRO and other peer directors, develop and implement HR strategies that align with Lifetime Assistance's mission, vision, and goals and help drive organizational success. Champion clear communication, documentation, and self-service tools to enhance manager and employee experience., • Performance Management: Oversee the performance evaluation process for the agency, ensure regular employee feedback, and provide guidance on performance improvement, goal setting, and career development., • Backup to Employee Relations Director: Foster a positive work environment through engagement, conflict resolution, and employee advocacy. Address grievances and employee concerns in a fair, compliant, and proactive manner., • Compliance & Policy Management: Ensure adherence to federal, state, and local employment laws as well as OPWDD regulations. Oversee the development and implementation of HR policies, procedures and the employee handbook. Oversee HR audits, internal controls, and documentation related to personnel records, wage and hour, leaves, and employee data., • HR Data & Reporting: Utilize HR metrics and data analysis to drive decision-making and measure the success of HR initiatives. Prepare and present turnover, new employee retention, and other reports to senior leadership., • HR Projects/Implementations: Lead HR implementations, develop and manage project plans, including scope, milestones, risk mitigation, change management, and communication strategies. Translate business and operational requirements into scalable HR solutions that improve efficiency, data integrity, and employee experience. Lead change management efforts, including stakeholder engagement, training strategy, and adoption metrics to ensure successful rollout and sustained use. Lead agency annual GPTW engagement survey., • Education: Bachelor’s degree in Human Resources or Business Administration required. Master’s degree preferred. HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) are highly desirable., • Experience: 8-10+ years of progressive HR experience with significant focus on HR operations (ER, compliance, engagement, HRIS, strategy) and at least 3 years in a leadership role in an organization with at least 1,000 employees., • Skills: Strong leadership and interpersonal skills, excellent problem-solving/analytical abilities, change management, and the ability to drive efficiencies in HR processes. Experience in HR compliance and policy creation/management, employee relations, and HR operational best practices., • Knowledge: In-depth understanding of employment law, HR best practices, and HRIS systems., • Key Competencies: HR data analytics and reporting, systems and process management, policy development and implementation, compliance and risk management, continuous improvement mindset, stakeholder partnership and communication, strategic thinking with hands-on execution, collaboration and influence., • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job Description Lifetime Assistance – Quality Assurance Associate (Investigator) Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Quality Assurance Associate (Investigator) Location: Rochester, NY Department: Quality Assurance (QA) Reports To: QA Coordinator Employment Type: Full-Time, 40 Hours – Days but late evening flexibility is required Starting Wage: $22 – $25 per hour plus mileage reimbursement Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling., • Investigate incidents reported to the Justice Center, including abuse, neglect, and theft., • Manage 5–6 active investigations at a time, prioritizing and progressing each simultaneously., • Collect documentation from homes, day programs, staff, and other sources., • Conduct interviews with staff and witnesses — sometimes during late evenings or early mornings., • Write detailed, professional investigative reports for review by the QA Coordinator, QA Committee, OPWDD/Justice Center, and occasionally families., • Strong writing and communication skills with the ability to draft detailed reports., • Professionalism under scrutiny — open to feedback, revisions, and quality oversight., • Self-motivation, organization, and the ability to meet investigative deadlines., • Integrity and ethical judgment, especially when uncovering staff misconduct., • Comfort handling uncooperative or resistant staff interactions., • Flexibility for occasional late-night or early-morning investigative needs., • Valid NYS driver’s license and reliable transportation., • Preferred backgrounds: criminal justice, OPWDD, or HR investigations., • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. If you’re a dedicated professional with investigative skills and a passion for accountability and quality, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job DescriptionDescription: We are Hiring! Job Posting: CLIENT ACCESS & OFFICE COORDINATOR - BILINGUAL Location: Rochester, NY Department: Family Prosperities Employment Type: Full time Schedule: Monday thru Friday, 8:30am to 4:30pm Salary: $20 to $22/hr General Description Under the supervision of the Associate Director, the Client Access & Office Coordinator serves as a key member of the Property Department team and is responsible for overseeing front-office operations, reception services, and general office administration across assigned programs. This role ensures a welcoming, organized, trauma-informed, and client-centered environment for staff, clients, visitors, and community partners. The Client Access & Office Coordinator provides coordination for reception services, ensures consistent communication and follow-up processes, and supports seamless office operations that reflect the agency’s mission, values, and commitment to dignity, respect, and excellence. Essential Duties and Responsibilities Front Office & Coordination Operations • Oversees and provides high-quality client-facing front office operations, including greeting and directing clients, visitors, answering incoming calls live during business hours, and maintaining accurate call and inquiry logs within agency systems (e.g., IMPOWR)., • Ensures a consistently welcoming, respectful, and trauma-informed front-office experience for all clients, visitors, staff, and community partners., • Monitors and coordinates follow-up for general information voicemail, email inboxes, and after-hours messages to ensure timely, accurate responses and appropriate routing., • Acts as a central point of contact for Central Intake and Family Prosperity programs, including Project Anchor, CRS, SCN, and Food Pantry Services., • Demonstrates professionalism, empathy, and discretion when engaging with individuals who may be experiencing crisis, housing instability, or other urgent needs., • Uses de-escalation and supportive communication techniques to maintain a calm, client-centered environment., • Maintains working knowledge of agency programs and relevant community resources to appropriately triage inquiries and connect individuals to services., • Coordinates general office operations, including:, • Office supply management, • Distribution of informational and marketing materials, • Mail handling and courier coordination, • Submission and tracking of facilities or maintenance requests, • Ensures reception areas and shared office spaces remain organized, professional, and welcoming in coordination with facilities staff., • Completes and maintains accurate documentation related to client access & office coordination activity, client interactions, incident reporting, and administrative records as required., • Assists with collecting, organizing, and uploading documentation in coordination with program staff, ensuring accuracy and confidentiality., • Participates in relevant agency meetings, training, and initiatives., • Models behaviors aligned with the Agency’s Mission, Vision, Values, and Strategic Plan., • Actively engages in ongoing professional development related to trauma-informed care, administrative best practices, and customer service excellence. Qualifications Education: Associate’s degree in Business Administration, Office Administration, or a related field preferred Credentials: Must have a valid and clean NYS driver’s license with access to a reliable vehicle. Must have valid insurance, registration and insurance documents. Experience: Minimum of three years of experience in a client-facing reception, administrative coordination, or office operations role, preferably within a nonprofit, healthcare, or human services setting Fluency in both Spanish and English (verbal and written) required to effectively support clients, staff, and community partners across assigned sites. Demonstrated proficiency with office technology and administrative systems, including phone systems, email, electronic records, and client management databases. Must be highly organized, detail-oriented, calm under pressure, and collaborative, with strong administrative judgment and the ability to manage multiple priorities while maintaining professionalism and compassion. Equivalent combination of education and experience will be considered. Additional Requirements: • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and compassionately., • Exceptional organizational skills with a high level of attention to detail, accuracy, and follow-through., • Ability to prioritize tasks, manage competing demands, and work independently while maintaining accountability and responsiveness., • Demonstrated effectiveness in a fast-paced, client-facing environment requiring sound judgment, flexibility, and professionalism., • Commitment to trauma-informed, strengths-based, and culturally responsive practices when interacting with clients, staff, and community partners., • Ability to maintain confidentiality and adhere to all agency policies, procedures, and required training., • Collaborative team player who fosters respectful, solution-focused communication and supports a positive workplace culture., • Ability to remain calm, composed, and professional in high-stress or emotionally charged situations, utilizing de-escalation and self-regulation strategies as appropriate., • Commitment to ongoing self-awareness, professionalism, and healthy stress-management practices., • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques( trauma informed, conflict resolution and de-escalation) Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job Description At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust, fun, and accountability. We promote personal and professional growth by cultivating and sustaining a safe, inclusive atmosphere where everyone feels a sense of belonging. By encouraging employees to bring their whole selves to work, we create a diverse and equitable environment where all our voices are heard. The Office Coordinator performs a variety of office activities for group staff of 30-35 people and is an essential contributor to maintaining workflow & quality processes. This position provides administrative support to internal customers, as well as to external clients. This position could be full-time (8 hrs./day, 5 days/week) or be part-time (4 hrs./day, 5 days/week) or, depending on several factors. This position works in the office (not remotely). Job Responsibilities • Greets clients, vendors, job applicants, and other visitors. Makes guests feel welcome., • Maintains security awareness by monitoring presence of employee badges., • Supervises and coordinates office services, including reception, mailroom, delivery and repair services, and document production, to ensure effectiveness and efficiency. Orders and organizes office supplies; monitors & maintains inventory., • Performs general typing, emailing, copying, scanning, and data entry. Prepares a variety of documents including reports (including production & binding), graphs and charts, presentations, and templates., • Plans office events and outings, acknowledges staff milestones., • Responds to queries from clients and the public. Provides routine information and direction to callers and visitors. Periodically provides back-up phone assistance to receptionist in main office., • May be called upon to manage project data, including project submittal logging and processing; project closeout documentation; preparation of meeting minutes and project report updates; and supervisor-directed communication with clients, consultants, and contractors. May assist in the preparation of technical proposals. Assists with bid solicitations and preparation of client recommendations., • Maintains calendar(s) and may make travel arrangements for supervisor, group and/or office staff., • Coordinates meetings, including meeting invites and distribution of agenda, preparing for and activating technology in conference rooms prior to meeting time, arranging for ordering/delivery of food, and making other necessary arrangements. Cleans up conference areas/kitchens and puts away leftover food following meetings., • Organizes conference rooms to ensure technology and other required materials are present. Responsible for ensuring clean, neat reception area and conference rooms., • Gathers and delivers/scans mail, faxes and all other correspondence for the group/office. Send outgoing mail, UPS, etc., • Performs contact management in client database, including adding job opportunities and entering/updating client records., • May coordinate drop-off and pick-up of plans, bids, equipment, and supplies; may accept survey and plan fees. May be asked to perform local errands & deliveries as needed., • May assist in the coordination, completion, and submission of expense reports for supervisor and group/office staff., • May assist group/office staff by entering project information into project/timekeeping system, may track local business development efforts., • Coordinates administrative support functions with supervisor for new hires and staff changes., • Identifies administrative needs and develops appropriate solutions or recommendations., • Associates degree or appropriate combination of education & experience required. BS/BA degree preferred., • Must have 5 years of administrative experience in a similar role., • Proficient with Microsoft Office Products, emphasis on Word, Excel/PowerPoint and Outlook., • Demonstrated initiative and ability to meet staff needs while managing multiple priorities & initiatives., • Ability to interact with all levels within the organization and work in a fast paced environment., • Ability to manage a variety of business and vendor resources., • Ability to meet administrative milestones, deadlines and budget., • Must have a positive, can-do attitude, be approachable, respectful, friendly and willing to make every effort needed for department members., • Must be open to learning new software and processes as needed to support the team/business. $22.00 - $28.00/hr* *Actual compensation may vary based on related work experience, geographical location and market conditions, education/training, certifications, and other credentials, as well as applicable knowledge and skills. Learn about our comprehensive Benefits WHO WE ARE: C&S Companies is a national planning, design, and construction firm with more than 600 employees and growing. For more than 50 years we have been delivering critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability, and transportation. We have offices throughout New York State, California, Florida, Michigan, Arizona, Pennsylvania, Ohio, Washington, and Kentucky.

Job DescriptionDescription: About First Learning First Learning is one of North America’s largest providers of high-quality early education for children. Founded in 1991 with the opening of Care-a-lot’s first childcare center in Greece, the organization quickly built a strong reputation that fueled growth across the Rochester community. Between 2023 and 2025, First Learning expanded further with the addition of Generations Child Care, Storybook Academy, and Windsor Academy. Now operating under the parent company name First Learning, we are proud to be recognized among North America’s Top 50 for-profit childcare organizations by Exchange Magazine. We remain deeply committed to delivering exceptional care and education to children and families as we continue to grow. We Care About YOU! What we offer: • Paid time off and paid holidays, • Discounted childcare, • Education assistance, • 401(k), • Employee referral program, • Employee assistance program The Office Coordinator plays a key role in supporting the daily operations of our administrative office. This part-time position is ideal for someone who is organized, friendly, and proactive, with strong attention to detail. The Office Coordinator helps ensure the office runs smoothly by managing supplies, maintaining organized spaces, welcoming visitors, and supporting general office and administrative needs. This role also provides administrative support to the Leadership Team, which may include: • Scheduling meetings for large groups using Outlook, • Creating simple documents, spreadsheets, and presentations, • Entering data into websites, • Updating office signage and forms Key Responsibilities Responsibilities include but are not limited to the following: • Order, receive, and maintain office supplies, materials, and general inventory, • Stock and organize office materials and shared spaces, • Assist with general administrative and office support tasks as needed Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • High school diploma or equivalent required, • Prior office, administrative, or coordinator experience preferred, • Strong organizational skills and ability to multitask, • Friendly, professional demeanor with strong interpersonal skills, • Ability to work independently and take initiative, • Basic computer skills (email, calendars, Microsoft Office, Adobe), • Ability to create simple documents, spreadsheets, and presentations, • Office-based with regular standing, walking, bending, and light lifting, • Occasional lifting of office supplies and packages, • Office: 2 years (Required)

Job Description Lifetime Assistance – Direct Support Professional – Per Diem I Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Direct Support Professional – Per Diem I Location: Rochester, NY 14624 – Various Locations Department: Relief Reports To: Workforce Management Employment Type: Per Diem - Minimum of 16 Hours every 2 weeks required Starting Wage: $17.44/hr (Day Services) | $18.47/hr (Residential) Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling., • Provide respectful personal care including bathing, grooming, toileting, dressing, and meal support., • Support individual goals, independence, and skill development while promoting community inclusion., • Implement individualized plans including IPOP, SAP, BSP, and PONS., • Maintain accurate documentation in the Electronic Health Record (EHR)., • Ensure health, safety, dignity, and well-being at all times, reporting concerns immediately., • Foster positive communication with individuals, families, co-workers, and supervisors., • Compassion, patience, dependability, and respect for others., • Ability to follow individualized care plans and maintain required supervision levels., • Basic computer skills for documentation and communication., • Strong communication and problem-solving abilities., • Flexibility to work at various sites and shifts as needed., • Ability to lift/move up to 35 pounds and perform physical care responsibilities., • Required: Maintain certifications in SCIP-R and First Aid/CPR (training provided)., • Must pass required background checks and clearances (SCR, fingerprinting, SEL, MHL)., • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. If you’re ready to make a difference and build lives of independence—one person at a time—apply today and join our compassionate team. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us