Trabajos it help desk en Arlington, VirginiaCrear alertas

Must effectively and efficiently communicate with other members of the IT Department and other business units at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous and helpful manner; and interact with outside technology hardware,

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculati

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculati

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.AMERICA Corporation is seeking a Custom

Responsibilities The Senior IT Support Help Desk Specialist will act as a primary escalation point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering teams.This role demands high-level problem-solving skills and a focus on effective problem management.Se

This position offers both hands-on technical leadership and managerial responsibilities, driving the efficient delivery of IT support services. Onsite (Limited Remote Flexibility). Ensure strict compliance with industry regulations and standards pertaining to data security and privacy, safeguarding

Maximus is looking for a Jr IT Technician - Help Desk in support of the Helpdesk and IT Support Program. The Help Desk team functions as the public face of the client’s IT organization; it is the direct interface when customers experience an issue or need a service request fulfilled. Assist in tra

Job Description Who is Rezolut? Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services! Job Summary: Under general supervision and according to established policies and procedures, the Mammography Technologist will perform diagnostic scanning procedures to capture consistent and high-quality breast images. Essential Functions of a Mammography Technolosgist: • Uses specialized equipment to capture breast images and ensures accuracy., • Explains mammogram procedures to patients, addressing their concerns and anxieties., • Positions patients for exams, ensuring comfortable and accurate positioning., • Monitors the condition of patients in the department and assists the radiologist or other physicians in performing needed medical attention., • Review and evaluate the quality of breast images., • Performs clerical work related to the obtaining of previous reports, X-ray films, etc., • Ensures the safety of both patients and staff by adhering to radiation protection measures., • Maintains accuracy of patient records and documentation related to mammogram procedures., • Possesses a skilled level and working knowledge of Mammography scanning technology., • Competency in instructing fellow Mammography Technologists in the art of scanning., • Ability to communicate with radiologists and other healthcare providers about images and patient care., • Demonstrates skill and knowledge to identify abnormalities while performing Mammography scans., • Initiative to obtain additional scans, views, or extremely technical factors to provide maximum information for the radiologist to make an accurate diagnosis., • Maintain sensitivity to physical and psychological needs of patients, • ARRT(M) Certification, • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • PTO for full-time employees, • 6 Observed Holidays, • Medical, Dental, Vision, Life and other voluntary insurances, • 401(k) Retirement Plan, • Employee Assistance Program, • PRN, • Onsite At Rezolut, compensation offers are determined based on the specific circumstances of each role and candidate. While it is not typical for an individual to be hired at the high end of the range for their role, the offer extended to the successful candidate will be influenced by a variety of factors including job-related knowledge/skills, experience, geographical location, and internal equity. We are committed to pay transparency and adhere to all applicable federal, state, and local pay disclosure laws.

Job Description The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. The Brennan Center’s work ranges from voting rights to campaign finance reform, from ending mass incarceration to preserving Constitutional protections in national security policies. Part think-tank, part advocacy group, part cutting edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them – in Congress and the states, in the courts, and in the court of public opinion. The Brennan Center seeks an intern to assist our IT Director in providing help desk support to our staff in New York and DC. This is an exciting opportunity for an energetic student to launch a career in Information Technology. Note: This internship is in-person at our Washington DC office. Responsibilities: * Provide desktop and telephone support to all Brennan Center employees. * Properly document all calls and problem resolutions. * Provide user-level software support, including but not limited to, MS Office (e.g., Word, Excel, Outlook, PowerPoint, and Access), Adobe Acrobat, Office 365, and Sage fundraising database) * Upgrade, repair and replace computers and printers as needed. Experience/Skills/Requirements: * Technician Level 1 * Strong communication skills, problem-solving ability and detail-orientation. * At least a beginner’s knowledge of hardware and software installation. * MS Office (desktop and cloud based) skills * Familiarity with standard desktop concepts, including TCP/IP settings and troubleshooting network connectivity issues. * Excellent listening and verbal skills. * Familiar with major smartphone and tablets models and OS * A basic understanding of various mobile device platforms and Macintosh. We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. If you're uncertain about meeting 100% of our qualifications, we encourage you to apply anyway. Therefore, please consider submitting your application. In your cover letter, please share your interest in the position and what you hope to contribute to the role. This internship is only open to current undergraduate students. Hours: Monday – Friday (9:00am – 5:00pm EST) Pay: $17.95 per hour Duration: June – August 2026 (10 weeks) Application Deadline: January 2, 2026 Note: The Brennan Center will follow the rules of your school regarding internships. Therefore, if a school doesn’t allow you to do a paid internship for some reason (i.e., receiving credit, etc.), then your internship will not be paid. In addition, if you are participating in a formal school internship program that allows you to work more than our stated hours, we will make a determination based on our needs and further assessment of your school’s program. To Apply: Please visit >>LINK HERE<< and upload (preferably in pdf) your (1) resume, (2) cover letter and (3) a list of contact details for three supervisor references. In your cover letter, please specify why you are interested in the role. Applications will be reviewed on a rolling basis. We encourage interested students to apply early, as the positions will be filled once qualified candidates are found. No phone calls, please. If you have difficulty with the online system, you may send your application by e-mail to with “IT DC Summer Internship” in the subject line, after registering in the online system. Applying through our website is strongly preferred. Note: The Brennan Center is committed to public health and to the safety and wellbeing of our colleagues and visitors. As such, we have adopted a policy requiring all employees working in the New York and Washington, DC offices to be vaccinated against COVID-19, or to meet the legal guidelines for an exemption. The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. Employment decisions are made without regard to race, ethnicity, gender identity, socioeconomic identity, sexual orientation, national origin, previous incarceration, disability, military veteran/status, or any other basis prohibited by applicable law. To this end, we welcome all qualified applicants to apply. Powered by JazzHR ySCBXDLXpH

Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking a Palo Alto Network Engineer to support a DoD program. This role will focus on designing, implementing, and maintaining secure, high-performance network infrastructures that comply with DoD cybersecurity standards. The ideal candidate will bring deep technical knowledge of Palo Alto Networks technologies, combined with experience in mission-critical defense environments. This position is on-site in Rosslyn, Virginia. Key Responsibilities: • Configure, deploy, and manage Palo Alto firewalls, Panorama, and related security infrastructure, • Implement and maintain secure network architectures in accordance with DoD standards, • Conduct network performance monitoring, capacity planning, and optimization, • Develop and maintain detailed network diagrams, documentation, and standard operating procedures (SOPs), • Bachelor's degree in information systems, engineering, or a related field (or equivalent experience), • Five (5) years of experience in network engineering, with at least 3 years focused on Palo Alto firewalls, • Have an active DoD Top Secret clearance with SCI eligibility, • DoD 8570/8140 IAT Level II certification, • Experience configuring, managing, and optimizing Palo Alto Firewalls directly and via Panorama, • Understanding of Palo Alto features such as App-ID, User-ID, URL filtering, GlobalProtect VPN, and threat prevention, • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, VPNs)., • Familiarity with DoD security and compliance frameworks, • Strong problem-solving and troubleshooting abilities, • Excellent verbal and written communication skills At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it., • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact., • 401(k) with Match: We match 3% of your contributions with immediate vesting., • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents., • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs., • Parental Leave: 15 days of fully paid leave for new parents, because family matters., • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving., • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.

Job Description The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. We work to hold our political institutions and laws accountable to the twin American ideals of democracy and equal justice for all. The Brennan Center’s work ranges from voting rights to campaign finance reform, from ending mass incarceration to preserving Constitutional protections in national security policies. Part think-tank, part advocacy group, part cutting edge communications hub, we start with rigorous research. We craft innovative policies. And we fight for them – in Congress and the states, in the courts, and in the court of public opinion. The Brennan Center seeks an intern to assist our IT Director in providing help desk support to our staff in New York and DC. This is an exciting opportunity for an energetic student to launch a career in Information Technology. Note: This internship is in-person at our Washington DC office. Responsibilities: * Provide desktop and telephone support to all Brennan Center employees. * Properly document all calls and problem resolutions. * Provide user-level software support, including but not limited to, MS Office (e.g., Word, Excel, Outlook, PowerPoint, and Access), Adobe Acrobat, Office 365, and Sage fundraising database) * Upgrade, repair and replace computers and printers as needed. Experience/Skills/Requirements: * Technician Level 1 * Strong communication skills, problem-solving ability and detail-orientation. * At least a beginner’s knowledge of hardware and software installation. * MS Office (desktop and cloud based) skills * Familiarity with standard desktop concepts, including TCP/IP settings and troubleshooting network connectivity issues. * Excellent listening and verbal skills. * Familiar with major smartphone and tablets models and OS * A basic understanding of various mobile device platforms and Macintosh. We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. If you're uncertain about meeting 100% of our qualifications, we encourage you to apply anyway. Therefore, please consider submitting your application. In your cover letter, please share your interest in the position and what you hope to contribute to the role. This internship is only open to current undergraduate students. Hours: Approximately 10 - 20 hours per week Pay: $17.95 per hour Duration: Spring Semester 2026 Application Deadline: November 24, 2025 Note: The Brennan Center will follow the rules of your school regarding internships. Therefore, if a school doesn’t allow you to do a paid internship for some reason (i.e., receiving credit, etc.), then your internship will not be paid. In addition, if you are participating in a formal school internship program that allows you to work more than our stated hours, we will make a determination based on our needs and further assessment of your school’s program. To Apply: Please visit >>LINK HERE<< and upload (preferably in pdf) your (1) resume, (2) cover letter and (3) a list of contact details for three supervisor references. In your cover letter, please specify why you are interested in the role. Applications will be reviewed on a rolling basis. We encourage interested students to apply early, as the positions will be filled once qualified candidates are found. No phone calls, please. If you have difficulty with the online system, you may send your application by e-mail to with “IT DC Internship” in the subject line, after registering in the online system. Applying through our website is strongly preferred. The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. Employment decisions are made without regard to race, ethnicity, gender identity, socioeconomic identity, sexual orientation, national origin, previous incarceration, disability, military veteran/status, or any other basis prohibited by applicable law. To this end, we welcome all qualified applicants to apply. Powered by JazzHR D8aRmJBatZ

Job DescriptionShort Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. Complete Description: Duties and Responsibilities: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. Specific Duties: 1. Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc., 2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools), 3. Interface with other teams on behalf of the training team to improve processes and relationships, 4. Serve as the Tier II point of contact for support to resolve Aspen SIS user issues, 5. Deliver the highest level of customer service to users, 6. Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly., 7. Determine nature of obstacles and best DCPS staff to resolve, tracks and, 8. Support and carries out the Chancellors mission to transform DC Public Schools and close the achievement gap., 9. Perform other related duties as assigned Duties for this role will also include: 1. Identifying and communicating with key stakeholders., 2. Gathering, reviewing, and analyzing business needs., 3. Liaising between various business departments and groups., 4. Assessing options for process improvement and testing of applications, as needed., 5. Maintaining documentation regarding various projects, processes, and operations. Required Skills and Experience: 1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings., 2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.)., 3. Required: 4 years of thorough knowledge of Aspen SIS capabilities, 4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment, 5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate, 6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience., 7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications., 8. Required: Must have exposure to or experience in the education sector preferred., 9. Ability to quickly learn new processes and procedures, 10. Ability to work independently in a fast-paced environment, 11. Must be extremely well organized and detail oriented Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? Bachelors degree in IT or related field or equivalent experience | Required | 15 | Excellent customer service, communication, interpersonal skills (both written and verbal) | Required | 12 | Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. | Required | 12 | Must have a wide range of skills and knowledge in computer software and an understanding for network applications. | Required | 10 | Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate | Required | 10 | SME in complex enterprise level projects | Required | 5 | Must have exposure to or experience in the education sector preferred. | Required | 4 | Must have knowledge of Adobe Captivate. | Required | 4 | Help Desk ticket tracking systems (remedy, HEAT, etc.) | Required | 4 | Student Information System - SIS capabilities | Required | 4 | 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings. | Required | 5 | Background check: • Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.

Job Description Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction. Key Responsibilities: * Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management * Bachelor's degree in IT or related field * Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS Suitability clearance Job Posted by ApplicantPro

Job DescriptionSummary The Junior Technology Engineer provides on-site technical support and proactive customer service in support of DCI’s Federal Help Desk and IT Support programs. This role supports workstation and server hardware, operating system and application software, mobile devices, and networked environments. The consultant ensures stable, secure, and efficient technology operations while providing responsive, white-glove support to end users. This is a Washington, D.C. on-site position supporting a federal client. Position is contingent upon contract award Security and Clearance • Must be a U.S. Citizen., • NO DUAL Citizenship., • Provide proactive, customer-focused IT support for workstation and server hardware, operating system software, and application software., • Deliver Tier 1/2 help desk services, including ticket triage, troubleshooting, and end-user assistance., • Perform daily server backups, hardware/software upgrades, and regular patch management., • Troubleshoot system outages and performance issues across Windows, macOS, and server environments., • Support imaging, setup, and configuration of laptops, desktops, printers, and peripherals., • Manage asset inventories and maintain warranty tracking databases., • Collaborate with client network administrators to ensure network performance and connectivity., • Document support activities, issues, and resolutions with accuracy and timeliness., • Deliver exceptional service and communication with professionalism and clarity., • Translate complex technical concepts into user-friendly explanations., • Manage and maintain multi-platform environments, including Windows, macOS, and server systems., • Troubleshoot and resolve software, hardware, and network connectivity issues., • Perform system configuration, updates, and optimization for end-user performance., • Regularly conduct security testing, system monitoring, and data backups., • Administer Active Directory, group policies, and user account management., • Managing Operating Systems: Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance. Install and configure application software and computer hardware., • Technical Support and Troubleshooting: Provide technical assistance, troubleshoot and resolve issues related to hardware, software, and network connectivity., • User Account Management: Create and manage system permissions, user and computer accounts; ensure proper access controls and security compliance., • Security and Monitoring: Regularly perform security tests, monitor system security, and implement firewalls, backups, and other protection protocols., • Network Maintenance: Maintain network and file systems in coordination with client administrators to ensure seamless communication and reliability.Mobile Device Support, • Experience supporting iOS and Android devices, including setup, maintenance, and troubleshooting., • Strong problem-solving skills and ability to resolve technical issues efficiently, minimizing user disruption., • Understanding of best practices for system maintenance, device management, and user support.Continuous Learning and Adaptability, • Demonstrated willingness to stay up to date with evolving technologies, tools, and practices., • Flexibility to adapt to changing environments and user requirements., • Bachelor’s degree in a computer-related field or 0–3 years of relevant technical experience., • Customer service training and up to 3 years of direct end-user support experience., • Exceptional verbal and written communication skills to prepare and deliver technical briefings and reports to client staff, management, and vendors., • Experience supporting both Windows and Apple environments, including associated backup solutions., • Proven ability to install and troubleshoot hardware and software in both environments., • Experience supporting iOS and Android devices for enterprise users., • HP Certified Professional – Accredited Platform Specialist (Desktops, Servers, Printers, Laptops), • Microsoft Certified Professional (MCP), • Apple-Certified Professional Preferred Qualifications • 1–3 years of professional IT support or systems administration experience., • Prior experience supporting federal clients or other regulated environments., • Demonstrated ability to deliver technical support in SLA-driven environments, consistently meeting defined performance and quality metrics., • Strong organizational and multitasking skills; able to prioritize effectively under deadlines.Salary Range: $70,000 - $90,000 Disclaimer & Equal Employment Opportunity Statement This job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management. Equal Employment Opportunity Statement: Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential. Powered by JazzHR J00LopftAX

Job Description Client Service Representative People-First, Fear Free Practice in Alexandria, VA If you've been looking for a front-desk role where people matter, culture is healthy, and you're treated like an actual teammate instead of background noise, keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first, pets second, and clients third. Yes, in that order. It works. Who We Are Our purpose is simple: We add more love to the world by nurturing pets and their families. We opened in 2019 with one doctor and four support staff. We were the first Fear Free Certified clinic in Northern Virginia, and we've built a workplace that feels more like a family doctor's office than a chaotic production line. Today, we've grown to four doctors and more than 20 support team members, including a massage therapist and acupuncturist. Our values guide everything we do: compassion, direct and honest communication, growth, community impact, integrity, perseverance, and fun. If these matter to you, we're likely a great match. Culture is non-negotiable for us. We take the time to do things right. That's why our appointments run 3060 minutes, why our clients trust us, and why our team stays with us. Who You Are We're looking for a Client Service Representative with: • At least 2 years of customer service experience (vet med a plus), • A flexible schedule & can cover opening through closing shifts & Saturdays, • A friendly, confident way of communicating, • The ability to handle multiple phone lines without panicking, • A fast-paced, go-getter attitude, • Strong writing skills, • Charisma and the ability to build trust quickly, • A curious mind that looks for ways to keep improving, and genuinely wants to grow in this field, • A calm, kind approach on busy days What Youll Do This role is full-time, 3540 hours per week, Monday-Friday, plus 12 Saturdays per month, and occasional weekend cat boarding duties. Your day-to-day will include: • Answering and managing multiple phone lines, • Checking clients-ins, • Educating clients, • Using Fear Free communication and handling, • Scheduling appointments, • Managing emails, online pharmacy requests, and client messages, • Preparing forms and scanning/uploading records, • Requesting medical records from other clinics, • Documenting all communication in our software, • Handling loyalty program tasks, • Keeping the reception area clean and tidy, • Helping your teammates, • Starting at $18.50/hr, • 401(k) with 4 percent match, • Stipend for health, dental, and vision insurance, • PTO, • Discounted pet care, • Scrub allowance, • A supportive, kind, people-focused workplace, • You are A teammate who understands and supports our mission, • Someone who makes clients feel confident and welcomed, • Clear, compassionate communication, • Strong multitasking in a busy reception area, • Calm professionalism, • Good judgment and strong time management, • A willingness to learn, grow, and help others do the same, • The ability to leave ego at the door, • Humor, honesty, and humanity, • Your team, • Our clients, • Our patients, • Yourself and your growth, • Protecting our culture, • Learning, improving, and supporting others, • Being someone we'd love to share a drink or laugh with after work, • Understanding that mistakes happen and learning matters Ready to Apply? If this sounds like the kind of team you'd want to grow with, send your resume to us. Tell us who you are, what you're proud of, and why you'd be a strong fit. We review every application carefully, and we'd love to connect with you.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Duties and responsibilities: This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. • Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner., • Intensive interface with clients and job sites to document customer requirements and job site conditions., • Provide and document customer design based on the client requirements and job site conditions., • Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor., • Develop Statement of Work for each job based on system design and customer requirements., • Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc., • Develop accurate job cost estimates for each job., • Provide technical response to the customer RFP/RFQ/RFI., • Be capable of working effectively and efficiently with support from other members of the engineering team., • Maintain complete and accurate project documentation and records., • Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors., • Effectively coordinate and manage multiple system design projects., • Be responsible for successfully completing assignments on time and within budget., • Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams., • Knowledge of and adherence to York-VCA policies and procedures., • Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations, • Present technical solutions to executive-level audiences at partner and client organizations, • Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process’ and procedures, • Participate in transition activities to permit effective information transfer from pre-sales to implementation teams, • Create test plans for testing solutions in York-VCA and customer labs, • Perform testing in York-VCA and customer labs emulating live world environments, • Analyze customer networks to discern visual communications requirements, • Research technical issues involving the network and visual communications equipment, • Provide support for ad hoc and one-of-a-kind projects, • Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients., • Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable, • InfoComm CTS certification with Advanced CTS-D certification desirable, • Willingness to pursue and attend additional training related to performance of job., • Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word), • Polycom CVE certification preferred, • Proficiency in video network infrastructure commissioning and support processes, • Knowledge of video and audio-conferencing service standards, • Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools, • Knowledge of audiovisual, videoconferencing and IT products and applications, • High levels of Professionalism and Integrity, • High ability to work with peers, • Exceptional customer service skills, • Exceptional written, verbal, and interpersonal skills., • Excellent problem-solving skills, • Always maintain a professional attitude and appearance, • Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project., • Domestic travel requiring multi-night stays within and at times outside the local work area, • Valid passport; International travel possible, • Valid U.S. driver’s license, • If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc., • Education:, • A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful., • Experience:, • A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets., • They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions., • Ability to lift and carry objects up to 50 lbs., • Frequent sitting, standing, and walking We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description SolarWinds Engineer 6 Month Contract to Hire On-Site, Alexandria, VA Federal End Client Top Secret Clearance required. An active Secret clearance may be upgraded to TS. W2 Hourly Rate: $65/hr. Benefits available Conversion Salary Range: $125,000 to $140,000 annually, plus benefits. ALTA IT Services is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale federal enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of network and server infrastructure. This is an on-site position at a federal end-customer location in Alexandria, VA. An active Top Secret clearance is required per federal requirements. An active Secret clearance may be upgraded to Top Secret. RESPONSIBILITIES: Installation/Upgrade/Testing Support SolarWinds installations, upgrades, and testing of multiple-tier, multiple-server SolarWinds platform, including: • At least twice-yearly platform upgrades, • Apply critical security vulnerability patches as needed, • Provide SolarWinds expertise at all levels of installations, upgrades, and testing, • Support Installation and testing at all remote sites to include:, • Troubleshoot any installation or upgrade problems, • Configuration as needed, • Document and provide Lessons Learned if applicable Application Growth and Development • Create custom dashboards for remote and domestic users and groups, including:, • Groupings based on custom properties, • Dynamic custom property-based dashboards that can display based on AD group membership, • Adding components as needed, including the following:, • Additional web front-end servers, • Additional polling engines Operations Support: • Address and resolve submitted support tickets for SolarWinds, • Provide the help desk with initial troubleshooting steps to determine the type of ticket needed, • Address and resolve submitted support tickets for SolarWinds., • Provide the help desk with initial troubleshooting steps to determine the appropriate ticket type. Daily System Checks and Monitoring • Perform routine checks and monitoring of systems and infrastructure. Network Performance Monitoring • Detect, report, diagnose, and resolve network performance issues. Virtual Infrastructure Monitoring • Support monitoring of virtual devices, including:, • ESXi and ESX Server (version 6.7 or later), • VMware vSphere (version 6.7 or later) Server and Application Monitoring • Monitor server and application health and performance., • Conduct login credential monitoring for Windows and VMware servers., • Review system and application logs regularly. SQL Server Monitoring • Monitor SQL Server databases., • Perform database tuning and optimization., • Provide cross-training of basic SolarWinds administrative tasks to junior team members as needed, • Provide weekly and monthly report metrics and dashboards, • Highlight any emergency concerns as soon as they are identified and provide Risk information and mitigation if identified. QUALIFICATIONS: • At least seven (7) years’ experience working in a large complex environment (> 4K infrastructure components and applications)., • Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered instead of a degree, • Must have an understanding of the administration, support, configuration, and operation of the following:, • Routers, switches, • Wireless (Cisco WLC), • Firewalls (VPN, remote access), • Cisco Call Manager (CUCM), • Cisco NetFlow configuration, • Storage (Brocade, NetApp, Commvault, DXI), • Server (Windows, Nix), • Applications (AD, DHCP, DNS, SaaS, PaaS), • Databases (SQL, DB2, Oracle), • Web (IIS, WebSphere), • Email (Exchange, OWA), • VMware, Hyper-V, • Pingdom Web monitoring (CSS, HTML, synthetic transactions), • Track and monitor all SolarWinds installations using the web console, including the following panels: Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling, • Competent understanding of mixed-technology solutions, • Act as part of a structured operations team in support of resolving technical issues, • Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects are required, • Mentoring Skills: Proven ability to provide technical leadership and mentoring, • Organizational Skills (ability to organize large amounts of data logically), • Excellent Troubleshooting Skills., • Strong communication skills are required, • Excellent documentation skills are required, • Ability to convey technical concepts to non-technical executives and managers, • Work is performed in a fast-paced Information Technology environment Please contact Melissa McNally via for consideration System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description As an Endodontist Dental Assistant at Tend, you'll play a crucial role in supporting specialized endodontic care within a modern, patient-centered studio environment. You'll provide expert chairside assistance for root canals and other endodontic procedures, ensure precise clinical setup and sterilization, and create a calming, informed experience for patients who may arrive in pain or with dental anxiety. This role is ideal for dental assistants who are eager to deepen their clinical skill set, master endodontic workflows and technology, and collaborate closely with a high-performing team. You'll be part of a supportive, growth-focused culture that's elevating the standard of specialty care at Tend. What You'll Do • Provide specialized chairside support for endodontic procedures, including root canal therapy, retreatments, and emergency endodontic care, • Prepare operatories with endodontic instruments, materials, and technology (apex locators, rotary systems, microscopes, CBCT scans, etc.), • Take high-quality periapical and diagnostic radiographs to support clinical decision-making, • Maintain strict sterilization and infection-control protocols aligned with OSHA and CDC standards, • Support patient comfort by clearly explaining steps, reducing anxiety, and anticipating needs during potentially lengthy procedures, • Ensure seamless clinical flow by coordinating efficiently with the endodontist, front desk, sterilization techs, and studio team, • Assist in managing follow-up care instructions, treatment notes, and documentation accuracy You embody our Tend values and demonstrate key competencies that ensure both patient success and team excellence. At Tend, these values aren't just words on a wall — they are essential to how we hire, lead, and collaborate. Every Dental Assistant is expected to show up with a mindset grounded in our mission, vision, and values. This is what drives our culture, our clinical standards, and the patient experience we're proud to deliver every day. Tend Values: • Tend to Others – Deliver outstanding patient care and seamless chairside support. You put the patient and your team first, anticipating needs in fast-paced settings., • Be Brave Enough to Lead – Act with integrity and take initiative to solve problems, uphold safety standards, and raise the bar for studio excellence., • Savor the Ride – Celebrate wins, stay resilient in busy or challenging moments, and bring positivity to the workplace., • Embrace Our Differences – Welcome and value diverse backgrounds, ideas, and feedback. Communicate with empathy, respect, and trust., • Adapt in the Moment – Stay flexible and positive when schedules shift, patients need extra reassurance, or priorities change unexpectedly., • Contribute to Team Success – Work seamlessly with dentists, hygienists, and teammates, sharing knowledge and supporting others to meet shared goals., • All state-required certifications, registrations, or licenses for dental assistants, • Current CPR/BLS certification, • Experience providing chairside assistance for endodontic procedures, • Proficiency in taking diagnostic-quality periapical radiographs; CBCT familiarity a plus, • Strong communication and interpersonal abilities, • Adaptability to new technologies and workflows in a modern studio environment, • Excitement about contributing to a collaborative, high-performing team This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation: • Ability to sit and stand for extended periods while assisting with dental procedures, • Manual dexterity and fine motor skills to handle dental instruments precisely, • Adequate vision (with or without correction) to read charts, interpret radiographs, and operate clinical equipment, • Ability to bend, reach, and maintain ergonomic positioning for patient care, • Occasional lifting or movement of equipment and supplies up to 25 pounds What We Offer We believe taking care of people starts with taking care of our own. Here's how we've got you covered at Tend: 🌴 Time to Recharge – Enjoy Paid Time Off (PTO) — because rest is productive. 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program. 💰 Plan for the Future – 401(k) with company match to help you grow your nest egg. 🎓 Learning & Development – Ongoing training, mentorship, and CE opportunities. 🛡️ Peace of Mind – Life & AD&D insurance, disability coverage, and health advocacy resources. 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit and parking benefits. 💡 Support, When You Need It – Employee Assistance Program (EAP) and other resources for personal well-being. #LI-Onsite Pay Range$32—$36 USD The Tend Difference The highest standard of care, anywhere. At Tend, you'll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that's not only top-tier — it's unforgettable. With access to advanced technology and thoughtfully designed studios, you'll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. A top-tier clinical team who puts patients first. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what's right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Innovate Dentistry. Tend to Others. Grow Together. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you're clinical or corporate, you'll be part of something meaningful — and surrounded by people who care. Tend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business. Qualifications: • Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or High School diploma and 7 years of experience., • Experience in IT support, compliance management, or regulatory affairs., • Strong troubleshooting and technical skills., • Knowledge of relevant regulations and standards., • Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow., • Excellent communication and training abilities., • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application, • Install/Configuration/Removal, Performance Tuning), • Incident/Request (Analysis, Documentation), • Workstation Imaging/Reimaging, • Mobile Device Management (Provision, Reset, Remote Wiping), • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation), • Root Cause Analysis, • Active Directory Management, • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves), • ITIL Service Management, • Policy Analysis, • Workstation Patching/Testing, • Desktop Engineering, • CRM/Ticketing/ACD Systems, • Release Management, • Technical Support:, • Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices., • Troubleshoot and resolve hardware-related issues., • Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle., • Document support activities and resolutions using ServiceNow., • Coordinate with other IT teams to ensure timely support., • Compliance and Auditing:, • Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations., • Verify the accuracy of asset records and documentation using ServiceNow., • Identify discrepancies and provide recommendations for improvement., • Develop and implement audit plans and schedules., • Report audit findings to management and relevant stakeholders., • Ensure that IT hardware asset management practices comply with internal policies and external regulations., • Develop and enforce compliance guidelines and procedures., • Conduct regular reviews and assessments to ensure ongoing compliance., • Report compliance status and issues to senior management. 7XYvUBxxFs

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Company Overview: The Center for International Private Enterprise (CIPE) strengthens democracy around the world through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and is an affiliate of the U.S. Chamber of Commerce. Since 1983, CIPE has worked with business leaders, policymakers, and civil society to build the institutions vital to a democratic society. CIPE’s key program areas include Enterprise Ecosystems, Democratic Governance, Business Advocacy, Anti-Corruption & Ethics and Trade. Position: IT Specialist Reports to: Director, Information Technology Scope: We are looking for a Washington, DC based IT Support Specialist will provide quality and reliable IT support and play a key role in supporting the effective delivery of IT services at CIPE. The IT Support Specialist leads helpdesk support and enhances IT systems to meet the business and operational needs of the organization. The Support Specialist will work with a blended team of employees and 3rd party service providers. General Responsibilities • Monitor daily IT help desk requests from business users, coordinate with CIPE’s managed service provider (MSP), and ensure fulfilment. Lead weekly meetings with MSP, analyze metrics, and ensure SLAs are met., • Onboard and offboard employees. Train new hires., • Provide basic AV technical support for daily operational meetings/events held onsite at CIPE DC Office in conference rooms/huddle spaces., • Train business users on how to use AV for everyday meetings., • Provide support for hoteling software to reserve office spaces and conference rooms., • Conduct routine and preventive maintenance of AV equipment by collaborating with AV support vendor., • Collaborate with stakeholders to understand needs and process inefficiencies and recommend solutions for improvements., • Develop training plans and conduct training for staff. Create IT guides/reference documents for business users., • Develop and maintain SOPs. Research device models and develop equipment standards., • Procure IT equipment, laptops, and peripherals following CIPE’s procurement guidelines. Research vendors, obtain RFQ/RFIs quotes, develop price analysis, and order equipment., • Track hardware and software systems inventory and replenish based on refresh cycle., • Lead small to mid-size projects, monitor schedule, conduct testing, train users, and plan for roll-out, • Contribute to large scale IT enterprise-wide initiatives., • Perform periodic checks of systems access controls and documents for Audits., • Troubleshooting (issues such as LAN, Wi-Fi, PCs, etc.) and some hands-on systems administration., • Develop documentation related to configurations, processes/workflows, and integrations., • Perform admin tasks such as entries in Financials systems, ensure payments are processed., • Responds to critical incidents as required, • Education:, • Bachelor’s Degree BA/BS, • CompTIA A+, ITIL certifications preferred, • Experience:, • 3-4 years’ experience in help desk and information systems, • Proficient in Microsoft applications O365 Apps, Azure, and Windows, • Knowledge, Skills, or Abilities:, • Understanding of Cloud technology, • Understanding of IT systems lifecycle, • Experience in procuring and managing external vendors, • Experience in managing small to medium sized projects, • Strong customer service skills to resolve issues professionally and support stakeholder needs, • Strong analytical and problem-solving skills, • Ability to take initiative and work independently balancing multiple assignments, • Excellent verbal and written communication skills, • Team player able to work with diverse teams and stakeholders across multiple time zones, • Proficient in Microsoft applications O365 Apps, Azure, and Windows Benefits and Perks Competitive Benefits including medical, dental, vision, short & long-term disability, flexible spending, paid family leave, life insurance, 401(k), commuter benefits, telework, and more! Employee events including Company Picnic, Health & Wellness Fair, Holiday Party and lots of fun in between! CIPE offers a salary competitive with other international non-governmental organizations and an excellent benefits package. Applicants must be legally able to work in the United States; CIPE is unable to sponsor employees for work visas. Applications will be accepted and interviews will be conducted on an ongoing basis until the position is filled. Only candidates selected for an interview will be contacted. No phone calls, please. Powered by JazzHR eMPTVCQZhk

Job Description Helpdesk Supervisor - IT Location: Washington, DC (Hybrid) Note: No third-party candidates please. Role Summary Were looking for an IT Service Desk Supervisor to guide a team responsible for day-to-day user support across a busy environment. This role focuses on team leadership, service quality, ticket flow management, and hands-on support for escalated issues. The Supervisor works closely with the IT Support Manager and other technical teams to ensure users have a dependable and positive support experience. Core Responsibilities Team Leadership • Provide daily direction to Service Desk Analysts, including workload planning and shift coverage., • Coach team members, support skill development, and participate in performance discussions., • Oversee ticket intake, routing, and resolution to ensure timely handling of support requests., • Monitor ticket queues, escalate when needed, and step in on complex or time-sensitive issues., • Track key performance indicators and provide regular updates to leadership., • Look for recurring issues or bottlenecks and recommend practical improvements., • Coordinate with other IT teams on system updates, rollouts, and troubleshooting., • Ensure the Service Desk has the right information and tools to support new or existing systems., • Associate degree or equivalent experience., • Experience supervising or leading a Service Desk or Help Desk team., • Familiarity with ITIL concepts (certification is a plus)., • Strong understanding of Windows environments and Microsoft Office applications., • Experience with ticketing systems and service desk reporting tools., • Ability to troubleshoot desktops, laptops, printers, and related hardware., • Clear communication skills and the ability to work with staff at all levels., • Comfortable coordinating multiple priorities in a fast-moving environment., • Strong judgment, professionalism, and the ability to handle confidential information., • A steady team leader who brings structure and consistency., • Someone who can balance hands-on support with oversight responsibilities., • A person who pays attention to patterns, looks ahead, and suggests improvements., • Someone who enjoys helping people and keeping operations running smoothly.

Job DescriptionJob Title: Helpdesk Specialist Entry (Onsite) Location: Washington, DC Duration: 12 Months+ Job Description: The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance. Responsibilities: • Responds to and diagnoses problems through discussion with users., • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps., • Ability to understand and maintain inventory management., • Provides support to end users on a variety of issues., • Identifies, researches, and resolves technical problems., • Responds to telephone calls, emails, and personnel requests for technical support., • Documents, tracks, and monitors the problem to ensure a timely resolution., • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware., • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem., • Simulates or recreates user problems to resolve operating difficulties., • Recommends systems modifications to reduce user problems., • Knowledge of Office 365. Powered by JazzHR HXZsTYQKNg

Job DescriptionAs the Helpdesk Support (Master) (NCR), you will act as a model of customer service excellence to all organizational staff members for our federal contract. You will be responsible for overseeing and mentoring a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally. Job Duties: • Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours., • Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization., • Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation., • Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community., • Provide O&M support for desktop, laptop, and tablet information systems., • Image information systems using the government-provided operating system image, • Provide onboarding and provisioning of new accounts and deprecation for users departing the organization., • Submit tickets for all reported incidents, work orders, and service requests., • As required, provide surge support to NSGB for Users participating in court hearings, trial activities, and other events., • Provide VTC support for scheduling, call setup, testing, and troubleshooting measures., • Facilitate mapping and troubleshooting user access to shared network resources., • Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures., • Support software requests, installation, and troubleshooting IAW established policies and procedures., • Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes., • Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures., • Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission., • Troubleshoot all information system hardware line replaceable units (LRU)., • Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required., • Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement., • As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training., • Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues., • Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered., • Utilize ITIL best practices to enhance and optimize the services provided to end users., • Manage the implementation of an enterprise knowledge base and knowledge management best practices., • Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods., • Resolve customer issues effectively or escalate them to appropriate support tiers., • Work with management in assessing staff performance/reviews/changes., • Shall possess a TOP SECRET w/ SCI Eligible security clearance, • Strong customer service orientation., • Proven analytical and problem-solving abilities., • Ability to manage teams of up to 5 technicians., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Good written, oral, and interpersonal communication skills., • Ability to conduct research into PC and software issues and products as required., • Ability to present ideas in business-friendly and user-friendly language., • Highly self-motivated and directed., • Keen attention to detail., • Bachelor’s in Engineering, Computer Science or other related fields, • Bachelors with 8 - 10 years of experience, or a Master's with 6 – 8 years of experience., • 4+ years of experience leading tasks of a similar size/scope, • Required Certifications:, • Required Certification:, • DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP), • HDI or A+ related certifications relevant to personnel roles/responsibilities, • Preferred Certification:;, • DoD8570.01M IAT Level III (one of the following):, • CCNA Security,, • CySA+,, • CND, or, • Security + CE A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance vIxXDQHpDH

Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking a Sr. Cloud Operations Engineer with expertise in VDI and Data. In this role, you will support the design, development and deployment of Azure VDI solutions in a secure Department of Defense (DoD) environment. This role will also support data migrations from legacy on-premises environments to the cloud. You will be part of a high-power team proving out a prototype for production at full scale. This position requires an understanding of major cloud platforms and technologies as well as the ability to learn and adapt in a fast-paced environment. This is an onsite position located in Arlington, VA. Key Responsibilities: • Architect, deploy, and maintain cloud infrastructure, • Design and implement Azure VDI solutions, • Support data migrations, • Design and enforce robust network security, • Troubleshoot complex cloud and network issues, • Education:, • Bachelor's degree in information systems, engineering, or a related field (or equivalent experience), • Experience:, • Eight (8) years of general experience in cloud engineering roles or a related field, • Citizenship and Clearance:, • US Citizenship is required, • Must have an active DoD Secret clearance and the willingness to obtain a TS/SCI Eligibility, • Certifications:, • DoD 8570/8140 IAT Level II certification, • Skills:, • Strong experience with Azure and/or AWS cloud environments, • Understanding of Azure Virtual Desktop (AVD / VDI), including:, • Provisioning and managing host pools, session hosts, and application groups, • User assignment and profile management, • Monitoring and optimizing VDI performance and session reliability, • Experience migrating large, legacy data sets from on-premises environments to the cloud, • Deep knowledge of networking fundamentals (firewalls, DNS, VPN, routing protocols), • Strong problem-solving and troubleshooting abilities, • Familiarity with Zero Trust security architecture and cloud-native security tools At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it., • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact., • 401(k) with Match: We match 3% of your contributions with immediate vesting., • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents., • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs., • Parental Leave: 15 days of fully paid leave for new parents, because family matters., • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving., • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.

Job Description Department: Customer Delivery Organization Sub-Department: Customer Services Reporting: Sr Manager, Customer Services[SF1] [MB2] • Key Responsibilities, • Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals., • Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching., • Design technical workflow and projections for customer success management meetings and executive business reviews, • Design playbook and best workflow procedures for Casepoint products, • Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base, • Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements., • Identify capabilities that could provide added value to customers and work with the Account Manager and Product Enablement to increase adoption, • Identify and document change requests through customer discovery sessions and engagement, • Make sure customers are educated on new/enhanced features that can improve their workflows, • Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need, • Analyze, capture, document and illustrate “as-is” and “to-be” business processes and best practices., • Advise customers on the best application practices such as: application use cases, configuration optimizations, and instructional documentation., • Configure, test, and implement business processes within the COTS application(s)., • Provide onsite/online application training as needed., • Provide product demonstrations to support project milestones as well as to support sales team., • Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks., • Provide weekly reports/updates of assigned tasks and progress to project manager/management., • Ensures downstream processes are considered during system enhancement/modification efforts, • Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts, • Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs, • Other duties as assigned., • Requirements, • Passion for technology and for helping others to understand and use it, • A bachelor’s degree, or equivalent of 4 years’ professional experience, • Minimum 2+ years customer-facing experience in the enterprise software space. Example experience includes but is not limited to the following functions: Implementation, Managed Services, Customer Success, Support, and Product Training.[SF3], • Demonstrated experience in stakeholder management, relationship management, and software implementation, • Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues, • Excellent verbal presentation skills and written communication skills, • Quick learner with strong multi-tasking skills, • Experience in self-training and developing expertise with new user-based technology, • Experience working directly with clients to achieve results, • Advanced knowledge of Microsoft Product Suite, • Must be available for occasional travel to support project or product promotion efforts, • Ability to obtain and maintain Public Trust or higher clearance, • US Citizenship (non-dual) required, • Preferred Qualifications, • Experience working with Government agencies, • Experience working with customer help desk or customer service tools, • Experience working with project management tools (Jira, Asana, SuiteProjects Pro), • Strong experience in customer engagement with a SaaS company, • Demonstrated success in advancing client business outcomes through education and adoption, • Compensation & Culture, • Competitive salary commensurate with experience and education, • Tremendous potential for growth with the company, • Phenomenal company culture centered around vibes of:, • Create Community, • Build What Matters, • Own it to the Finish Line, • Stay Hungry, • Be Our Customer’s Champion, • Medical, Dental, and Vision Health Plans, • 401K plan with a matching program If you live outside these states, unfortunately we’re not able to consider your application currently. Casepoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionCOMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The Service Desk Technician is responsible for providing quality and timely technical support to bank staff. This position will also assist the broader IT team with daily systems checks, ticket and patch management, on-call support, inventory tracking, and systems imaging. DUTIES AND RESPONSIBILITIES: • Execute across all operational activities of the IT department, • Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications, • Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM, • Provide help desk support including ticket management, • Primary resource for desktop and application software support, • Lead Technicians for daily systems checklists, • Administrator and maintain systems imaging, • On call support, • Managing new hire and departure process, • Manage all Inventory tracking (desktop related), • Support for audio/video conferencing, • Perform other duties as assigned QUALIFICATIONS:, • High School Diploma required; Bachelor's Degree in an Information Technology field preferred, • Minimum of 2 years of experience in a Help Desk/Customer Service role required, • Networking certifications such as A+, MCP, Network+ preferred, • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel), • Excellent verbal, written, and interpersonal communication skills, • Strong organizational skills and attention to detail, • Outstanding problem-solving and time management skills, • Self-motivated, self-directed, and results-oriented, • Adaptable and able to multitask in a fast-paced environment, • Can work independently and within a team; solution-oriented with a collaborative approach The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $68,000 (entry level qualifications) to $80,000 (highly experienced). POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023, 2024, and 2025 winner• American Banker Best Banks to Work For 2023 winner It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time. By applying, you acknowledge that you have reviewed our CCPA Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Classified Facility Systems Engineer Location: Falls Church, VA Enabled Intelligence Enabled Intelligence, Inc. provides extremely accurate, precise and secure data labeling and AI solutions to help our government and commercial customers effectively deploy reliable and unbiased artificial intelligence technologies. We leverage the unique talents of veterans, people with different abilities, and subject matter experts to unlock the value of data to improve the delivery of public services and mission critical national security programs. Every Enabled solution starts with a team of highly-trained, US based data analysts that have both subject-matter expertise as well as a deep understanding of the best techniques and tools for AI data annotation, model development, and testing and evaluation. At EI we respect and celebrate individuals from all walks of life. Our different backgrounds, cultures, experiences, and way of thinking make us stronger together and result in the most accurate and reliable AI solutions for our clients. We are extremely committed to a culture and environment where excellence can be achieved! If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for! Classified Facility Systems Engineer The Classified Facility Systems Engineer will provide on-site support to manage the Enabled Intelligence systems including desktops, physical servers, Kubernetes environments, and cloud-based platforms on both the unclassified and classified networks. This role includes close coordination with external Managed Service Providers, and requires deep knowledge and adherence to IT security policies. Responsibilities • Ensure network security and data protection, • Ensure compliance with industry/client regulations and standards, • Complete recurring compliance activities required to maintain accreditation of classified networks, • Manage Windows and Linux physical and virtual servers, • Provision user accounts in accordance with security procedures, • Maintain existing Kubernetes environments and ensure health of deployed applications, • Provision and configure user workstations in support of onboarding new employees, • Provide onsite deskside support for user issues, • Develop and maintain baseline configurations for classified and unclassified desktops, • Ensure desktop and server compliance with patch management policies, • Coordinate with Managed Service Providers for system implementation of managed network components, • Develop scripts and automations to minimize manual input of common tasks, • Troubleshoot networking connectivity issues on all corporate networks, • Significant experience managing IT systems in SIPR, JWICS, and NIPR environments, • Experience in managing compliance for connected classified networks, • Ability to maintain on-prem CWAN, SCWAN, and stand-alone networks., • Experience in managing classified IT resources and networks supporting multiple DoD and IC client programs simultaneously, • Ability to manage software ATO/SWaP submissions and processes, • At least 3 years of experience managing Microsoft Windows Server operating systems, • At least 3 years of experience managing Linux-based operating systems, • Hands-on experience managing resources in Microsoft 365 environment, • Experience deploying Kubernetes-based applications into Production, • Active Top Secret Clearance (with eligibility to garner TS-SCI), • Ability to take initiative, ownership and problem solve in a dynamic environment, • CompTIA Security+, • Hands-on experience with Rocky Linux, • Technical proficiency with managed Windows desktops, • Hands-on experience provisioning and managing workstations with Microsoft Intune and Autopilot, • Hands-on experience managing firewall, switch, and router network devices, • Hands-on experience supporting AWS environment, • Active TS/SCI Clearance Physical Requirements • Prolonged periods of sitting at a desk and working on a computer, • Enabled Intelligence office in Falls Church, VA with some travel to client offices in National Capital Region and St. Louis, MO. Enabled Intelligence is an Equal Opportunity Employer Job Posted by ApplicantPro

Job DescriptionWe are seeking a skilled Cloud Architect/Engineer to lead the design, implementation, and operation of secure, scalable cloud solutions. This role involves configuring and optimizing cloud tools and services to align with business objectives, policy requirements, and security risk tolerances. The ideal candidate will collaborate closely with business and security analysts to document how required security controls are implemented, and will manage cloud tools throughout their lifecycle, including during the transition to operational support. Job Responsibilities: • Provide systems maintenance and administration services for CACTUS applications, infrastructure, and environments., • Provide Help Desk support for application end-users; create and configure user accounts, • Develop and refine technical and end-user documentation as needed., • Determine customer business requirements and applicable regulations, security policies, and standards that provide the foundation for design., • Engineer and design solutions on clouds such as MS Azure, Amazon Web Services (AWS), Google Apps, and ServiceNow that manage risk and meet relevant security regulations, controls, and policies., • Determine how to leverage services from cloud providers and identify gaps that must be met through other tools, software, or 3rd party services., • Implement tools/services ranging from OS hardening, ACL/NACL flow control, web application firewalls, SIEM (e.g., Splunk), intrusion detection, and vulnerability management., • Implement the architecture design: installing, configuring, and testing cloud services and associated 3rd party services and software., • Participate in the assessment of system security controls to validate control implementation and identify weaknesses., • Use tools such as discovery, vulnerability assessment, and policy audit tools to evaluate systems for vulnerabilities. Review results and implement fixes or risk mitigation., • Identify new and innovative ways to use existing toolsets to automate security management, monitoring, and related processes to reduce risk and costs., • Other related duties (migration of application to other environments, participation in daily stand-ups, etc.) as assigned.Qualifications:, • U.S. Citizenship., • A minimum of twenty (20) years of related experience, • Demonstrated knowledge and experience using Microsoft Office Suite., • Knowledge of and skill in correct usage of English grammar, spelling, punctuation, capitalization, and style. Demonstrated experience in the use of the telephone and voicemail., • At least 8 (eight) years of professional experience in IT/network engineering, security engineering, system administration, or security operations., • Active DOD/DSS Secret security clearance or higher, • At least one of the following certifications: CISSP, CSSP, CCSK, GIAC, CEH, • Strong analytical skills with solid verbal and written communication skills, • Shows initiative, presents ideas to overcome challenges, self-starter, • Positive attitude, willingness to learn and apply, team playerPreferred Qualifications:, • Experience with one or more of: MS Azure, AWS, Google Cloud, or ServiceNow, • Experience deploying and operating tools such as: Tenable Nessus, Splunk, OSSEC, AWS services, and Barracuda NextGen firewalls., • Master’s degree in information systems, cybersecurity, or related fields A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance rOE2ywhVYf

Job Description Wallace Montgomery of Vienna, VA is looking for a full-time Civil Engineer / Roadway Design Engineer to join our team and help prepare engineering designs, studies, and reports to deliver multimodal transportation infrastructure. This full-time Civil Engineer / Roadway Design Engineer position earns a highly competitive salary of $83,200 - $87,360 per year, commensurate with experience and qualifications. If you are interested in advancing your career in civil engineering and you're looking for a thriving and reputable company to do it with, keep reading about what we have to offer! ABOUT WALLACE MONTGOMERY Since 1975, our multi-disciplined engineering organization has grown to become a recognized leader in planning, engineering, and construction management. As an Engineering News-Record (ENR) Top 500 design firm, our staff of professional engineers, planners, surveyors, technicians, construction inspectors, and support personnel work on a diverse portfolio of projects involving highways, bridges, mass transit facilities, water resources, utilities, as well as water and wastewater facilities. Our mission is to provide quality professional engineering and technical services to develop innovative solutions that meet the needs of our clients and help build sustainable, resilient projects within our communities. We strive to be the best public infrastructure firm in the Mid-Atlantic region. OUR POSITIVE COMPANY CULTURE Our growth and reputation are a result of our incredible team of highly respected and well-trained professionals. We value integrity, quality, teamwork, and respect. Those values are integral to our positive culture. Join our innovative team and enjoy competitive pay, an excellent benefits package, and the chance to make a difference. BENEFITS We are proud to offer top-notch benefits, including health, dental, vision, and flexible telework options. If this sounds like the right next step to take in your civil engineering career, keep reading to find out what we need from you! MINIMUM REQUIREMENTS • Competed Bachelor of Science degree in civil engineering, • Professional engineer registration Experience using MicroStation computer-aided design and drafting (CADD) software to develop plans, profiles, typical sections, cross-sections, and quantity take-offs for construction phase estimates on highway design projects for the Virginia Department of Transportation (VDOT) or other Virginia localities would be a plus. Experience developing 3D engineered models in Bentley OpenRoads Designer (ORD) is desired, but many factors will be considered. THE DAY TO DAY FOR A CIVIL ENGINEER / ROADWAY DESIGN ENGINEER In this Civil Engineer / Roadway Design Engineer position, we rely on your knowledge and expertise to take the lead when it comes to brainstorming creative solutions for challenging projects. Much of your time is spent preparing designs, studies, and reports, and you verify compliance for each project, checking criteria, to review and determine all appropriate applications of technical methods are being used. Further, you take a hands-on approach to developing engineering design details, specifications, contract drawings, and estimates. Additionally, when you can, you step away from your desk to participate in presentations and perform inspections and research in the field. When appropriate, you help with training and mentoring new employees. Lastly, you are diligent when monitoring current roadway design trends and methodologies to ensure that our projects are of the highest quality. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in the success of engineering operations at our company! WORK SCHEDULE This full-time civil engineering position typically works Monday - Friday from 9 am - 3 pm. Outside of those core hours, the schedule is flexible! THE NEXT STEP If this sounds like the perfect civil engineering job for you, please feel free to apply using our easy initial 3-minute online application. This will put you one step closer to joining our mission-minded team as our new Civil Engineer / Roadway Design Engineer! Location: 22182 Job Posted by ApplicantPro

Job Description Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do. Don’t take our word for it. The external “Great Place To Work” survey found that: • The USO is a Certified Great Place to Work 2023-2024, • 93% feel good about the ways we contribute to the community., • 93% are proud to tell others they work here., • 88% feel their work has special meaning: this is not "just a job.", • 89% feel that when you join the company, you are made to feel welcome., • 91% feel people here are treated fairly regardless of their race. Principal Duties and Responsibilities (*Essential Duties) • Plan, build and maintain the USO’s systems infrastructure, including but not limited to, implementing and maintaining the organization’s Microsoft Azure and Office 365 environments and maintenance with other Software as a Service solutions.*, • Monitor performance of hosted and cloud systems. Ensure services, including but not limited to, daily server administration, monitoring and managing data backups, and monitoring and tuning server-based applications meet established expectations – securing the organization’s systems and data with 24/7 access and availability.*, • Evaluate new and existing technologies to improve the management, security, and performance of USO networks. Identify strategic and tactical opportunities and solutions and make improvements recommendations for identified business needs.*, • Serve as project manager and primary technical subject matter expert to internal staff, and external vendors and contractors, related to the installation, maintenance, security and support of computer systems and networks.*, • Provide support for escalated Help Desk support requests., • Bachelor’s Degree in Computer Science, Information Systems or related field. MCSE, CSEP, CISM and/or CISSP preferred., • 5+ years progressively responsible work experience implementing and managing local-area and wide-area networks in Office 365 and Azure environments. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred. 1+ years work experience in a supervisory capacity., • Advanced knowledge of information technology., • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment., • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships., • Willingness and ability to work non-standard hours as needed., • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise., • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs., • Ability to achieve desired results while working collaboratively in a team environment., • Ability to perform basic business/accounting functions including project management and budget reconciliation., • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license., • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location., • Resume and cover letter are required for full consideration., • Background check – education, criminal and driving required., • The organization truly cares about the people who work here., • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level., • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization., • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for., • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work., • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. #theUSO Apply today. Join the mission. Join Team USO.

Job Description Sr Security Analyst/Vulnerability Management Lead Bethesda, MD AAC is seeking Senior Security Analyst / Vulnerability Management Lead to join our security compliance team. In this role, you will work closely with the Information Systems Security Officer (ISSO) and play a critical part in safeguarding organization’s IT infrastructure. You will be part of a broader IT program that provides end-to-end support—including help desk, systems, network, incident response and security services—ensuring the availability, integrity, and confidentiality of mission-critical systems. The position requires on-site presence 3 to 5 days per week. The on-site requirements are subject to change based on the needs and requirements of the organization. Responsibilities include, but are not limited to: • Lead the agency’s vulnerability management lifecycle using Tenable.sc, Tenable.io, Nessus Manager, and Nessus scanners (on-prem and cloud)., • Analyze, prioritize, and track remediation of vulnerabilities in coordination with IT operations and system owners., • Maintain scan schedules, asset groups, scan policies dashboards, and reports tailored to agency infrastructure and communicate risk posture and remediation progress to relevant infrastructure, application, and cloud teams to remediate vulnerabilities., • Define the scanner and security center architecture, refine data flows and synchronizations, tune scanning configurations to minimize false positives and ensure the best coverage., • Develop and maintain documentation for system setup, operation, vulnerability management processes, exceptions, and remediation tracking., • Support implementation of security projects that require compliance with relevant government policies or standards., • Act as SME for vulnerability management tools and processes., • Ensure systems and practices comply with FISMA and FedRAMP related Security Assessment and Authorization (SA&A) and compliance for the organization’s IT programs., • Assist in coordination, implementation, communication, and enforcement of the organization’s IT security policies., • Support incident response. Requirements: • Requires bachelor’s degree in computer science, cyber security, engineering, or a related technical field. Additional experience and relevant certifications may be considered in leu of a degree., • 5-7 years of progressive and related experience in IT security with at least 3 years in vulnerability management., • Expert knowledge of IT security vulnerabilities and risk assessments with the ability to explain the risks associated with them to executives, program, and technology staff., • Expert knowledge of Tenable.sc (on-prem) and Tenable.io (cloud)., • Strong knowledge of vulnerability management lifecycle, patch management, and risk scoring (e.g., CVSS2)., • Familiarity with cloud platforms (AWS and GCP) and hybrid environments., • Understanding of Windows, Linux/Unix, and network devices security hardening., • Ability to work with program staff, executives, security application vendors and technology staff to achieve IT security goals and objectives., • Experience developing and maintaining Security Assessment and Authorization (SA&A) documentation for large IT systems for the Federal Government., • Excellent working experience in applying FISMA, and FedRAMP processes and policies to information systems., • Experience with Checkmarx and Checkmarx One (SaaS). Migration experience to Checkmarx One is desirable., • Strong communication skills (both technical and non-technical) and ability to collaborate across IT, security, and business units., • Ability to effectively communicate orally and in writing., • Experience supporting a nationwide mid-to large Federal agency enterprise is a plus., • CISSP certification required (or ability to obtain within 6 months of start)., • Must be able to obtain an agency suitability clearance prior to start. Desired Qualifications: • Experience with scripting and automation (e.g., Python, PowerShell) to automate scanning tasks, reporting, and API integrations; administration and operation of security scanning and vulnerability management platforms such as Nessus., • Deep expertise with SIEM platforms and integration of vulnerability data into enterprise monitoring., • Understanding of the Secure Software Development Life Cycle.

Job Description Job Title: Senior Software Trainer / QA Analyst Location: Washington, DC (Hybrid) Minimum Education: Bachelor’s degree in IT, related field, or equivalent experience Experience Required: 10+ years Interview Type: Either Webcam or In Person Job Overview: We are seeking a Senior Software Trainer / QA Analyst to provide expert training and support on our Student Information System (SIS) while assisting the DevOps team with testing and validation of new features. This hybrid role involves delivering virtual and in-person training, creating training resources, resolving user issues, and ensuring high levels of end-user satisfaction. Key Responsibilities: • Develop and maintain training materials (manuals, reference guides, webinars, websites) using PowerPoint, Word, Adobe Captivate, video, SharePoint, etc., • Provide virtual and in-person training to central office and school-based staff., • Collaborate with other teams to improve processes and workflows., • Serve as Tier II support to resolve SIS user issues., • Log and track user inquiries in ticketing systems; follow up to ensure resolution., • Identify obstacles and coordinate with appropriate staff to resolve issues., • Support the organization’s mission to improve client outcomes and close the achievement gap., • Bachelor’s degree in IT or related field (or equivalent experience), • 10+ years of experience in software training, QA, or related roles, • Strong customer service, communication, and interpersonal skills, • Ability to remain professional under pressure with high patience, • Expertise in computer software and network applications, • Experience producing training materials using video, Word, PowerPoint, Camtasia, or Captivate, • SME experience in complex, enterprise-level projects, • Knowledge of Student Information Systems (SIS) and educational sector experience preferred, • Experience with help desk ticket tracking systems (Remedy, HEAT, etc.), • 5+ years training users on Aspen SIS or other student information systems (highly desired)Company DescriptionAHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives. In addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs. Our growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.AHU Technologies Inc specializes in IT consulting, development services, and technology staffing solutions for top corporations in the United States. We pride ourselves on delivering customized IT solutions across various industries, helping clients manage costs efficiently and focus their in-house resources on strategic initiatives.\r\n\r\nIn addition to project-based services, we offer end-to-end recruitment and staffing support, providing clients with highly qualified IT professionals for both contract and full-time roles. Our staffing services help companies quickly scale their teams with the right talent for specialized technology needs.\r\n\r\nOur growing talent pool is equipped to handle a wide range of development projects, including media and entertainment, ERP solutions, data warehousing, web applications, telecommunications, and healthcare for clients worldwide.

Job DescriptionAs the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally. Highlights of Responsibilities: • Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours., • Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization., • Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation., • Provide O&M support for desktop, laptop, and mobile information systems is all security domains. Note that you will maintain and manage the SAP system devices and their secure holding devices for this location., • Image information systems using the government-provided operating system image., • Participate in the planning and implementation of all initiatives for improving IT systems and domains. You will be the subject matter expert for all TJ/OCA operations, processes and IT device requirements for the J6 and the IT Team., • Provide onboarding and provisioning support of new accounts and IT devices; and access removal and materiel return for users departing the organization., • Submit tickets for all reported incidents, work orders, and service requests. Assist end users with ticket submission and resolution as assigned or accountable., • As required, provide surge support to NSGB for Users participating in court hearings, trial activities, and other events., • Provide VTC support for scheduling, call setup, testing, and troubleshooting measures., • Facilitate mapping and troubleshooting user access to shared network resources., • Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures., • Support software requests, installation, and troubleshooting IAW established policies and procedures., • Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes., • Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures., • Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting., • Submit port activation requests, connectivity, and trouble ticket submission., • Troubleshoot all information system hardware line replaceable units (LRU)., • Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices., • Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout NSGB and the NCR will require the contractor to use Government vehicles and to sign an indemnity agreement., • As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training., • Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues., • Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered., • Utilize ITIL best practices to enhance and optimize the services provided to end users., • Use the enterprise knowledge base and knowledge management systems (Sharepoint)., • Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods., • Resolve customer issues effectively or escalate them to appropriate support tiers., • Work with management in assessing staff performance/reviews/changes., • Assist in the professional and technical development of the team, • Shall possess a TOP SECRET w/ SCI Eligible security clearance, • Strong customer service orientation., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Good written, oral, and interpersonal communication skills., • Ability to conduct research into PC and software issues and products as required., • Ability to present ideas in business-friendly and user-friendly language., • Highly self-motivated and directed., • Keen attention to detail., • Bachelor's in engineering, Computer Science, or other related fields., • Bachelor's with 6-8 years of experience, or a Master's with 4-6 years of experience.Required Certifications:, • DoD8570.01M IAT Level II (one of the following):, • CCNA Security, • CySA+, • GICSP, • GSEC, • SSCP, • CND, or, • Security + CEPreferred Certification:, • HDI, A+, ITIL, MCSA/MCSE or related certifications relevant to this position’s roles/responsibilities, • DoD8570.01M IAT Level III (one of the following):, • CASP+ CE, • CCNP Security, • CISA, • CISSP (or Associate), • GCED, • GCIH, • CCSP A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance 2utxo2KDQf

Job DescriptionJob Description: Short Description: The Helpdesk Specialist is a first level rep to the client technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Complete Description: The Client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below: Customer Support Entry Roles and Responsibilities i. Answer calls in a dynamic IT operations environment, supporting multiple agencies ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia iii. Log and route service requests and incidents in an incident management system iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis v. Provide a high level of customer service to end users on a daily basis vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vii. Troubleshoot issues related to agency specific applications and web applications viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources Skills Matrix Bachelors degree in IT or related field or equivalent experience Customer service support experience in either a face to face or phone support role. Excellent written and verbal communication skills in a professional setting Provide technical support to computer system users by telephone, email, and etc. Maintain computers, systems, and printers in a professional setting Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) Experience providing technical support in a call center environment where the candidate received multiple calls at once. Provide customer-oriented results and build an efficient end-user support environment. Experience with basic Active Directory functions such as account creations, password resets, and OU Management Knowledge of Microsoft Office Suite (Office 365) Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc.

Job DescriptionAs the Helpdesk Support (Senior) (NSGB) you will act as a model of customer service excellence to all organizational staff members for the government. You will be responsible for participating as part of a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in Naval Station Guantanamo Bay (NSGB), Cuba, there may be a requirement to travel to the NCR, occasionally. Highlights of Responsibilities: • Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours., • Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization., • Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation., • Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community., • Provide O&M support for desktop, laptop, and tablet information systems., • Image information systems using the government-provided operating system image, • Provide onboarding and provisioning of new accounts and deprecation for users departing the organization., • Submit tickets for all reported incidents, work orders, and service requests., • As required, provide surge support to NSGB Users participating in court hearings, trial activities, and other events., • Provide VTC support for scheduling, call setup, testing, and troubleshooting measures., • Facilitate mapping and troubleshooting user access to shared network resources., • Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures., • Support software requests, installation, and troubleshooting IAW established policies and procedures., • Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes., • Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures., • Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission., • Troubleshoot all information system hardware line replaceable units (LRU)., • Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required., • Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement., • As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training., • Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues., • Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered., • Utilize ITIL best practices to enhance and optimize the services provided to end users., • Manage the implementation of an enterprise knowledge base and knowledge management best practices., • Coordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods., • Resolve customer issues effectively or escalate them to appropriate support tiers., • Work with management in assessing staff performance/reviews/changes., • Assist in the professional and technical development of the teamRequirements:, • Shall possess a TOP SECRET w/ SCI Eligible security clearance, • Strong customer service orientation., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Good written, oral, and interpersonal communication skills., • Ability to conduct research into PC and software issues and products as required., • Ability to present ideas in business-friendly and user-friendly language., • Highly self-motivated and directed., • Keen attention to detail., • Bachelor’s in Engineering, Computer Science or other related fields, • Bachelors with 6 years of experience, or a Master's with 4 years of experience.Required Certifications:, • DoD8570.01M IAT Level II (one of the following):, • CCNA Security,, • CySA+,, • GICSP,, • GSEC,, • SSCP,, • CND, or, • Security + CE, • HDI or A+ related certifications relevant to personnel roles/responsibilitiesPreferred Certification:, • DoD8570.01M IAT Level III (one of the following):, • CASP+ CE, • CCNP Security, • CISA, • CISSP (or Associate), • GCED, • GCIH, • CCSP, • VCP (VMware Certified Professional – Data Center Virtualization or End User Computing) This position requires the ability to perform the below essential functions: • Sitting for long periods, • Standing for long periods, • Ambulate throughout an office, • Stoop, kneel, crouch, or crawl as required A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance Tenhh0yJx8

Job DescriptionTitle: Helpdesk engineer Location: On site-Washington DC Responsibilities Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues. Troubleshoot and resolve hardware, software, and network-related problems efficiently. Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions. Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues. Provide training and guidance to end-users on best practices for utilizing IT systems and tools. Ensure all support requests are handled within defined service-level agreements (SLAs). Develop and update technical documentation, FAQs, and user guides. Stay updated on emerging technologies, tools, and methodologies to enhance support services. Qualifications Required: Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related analytical, scientific, or technical discipline (BS/BA highly preferred). Minimum of five (5) years of continuous experience in a Help Desk Support role. Strong ability to work independently and collaboratively with technical teams. Excellent written and oral communication skills. Motivation and results-oriented mindset. Preferred: CompTIA A+ or Google IT Support Professional Certification. ITIL Certification.

Job Description DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. DVS is looking for a Systems Analyst/Mid to join our team in Alexandria, VA. This position is remote although local candidates are preferred. This position requires the ability to obtain a public trust clearance prior to start. Analyze client business applications and data to recognize, correct, and/or report malfunctions to appropriate personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and contractors; display strong customer service skills, using professionalism, tact and diplomacy always to answer support calls; and coordinate with vendors on items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system to enter customer-reported problems and requests for service into a call support database as part of daily tasks. Highly proficient in identifying error messages and conditions to troubleshoot routine and recurring problems with customer's business applications. Candidate must be able to understand, analyze, and become proficient with custom business applications to be able to assist both client users and client customers with training (How do I do...) and issues (break/fix/performance issues) for these applications. Assist clients to resolve complex technical problems with account /applications. Log, track, and follow-up with clients to ensure inquiries were resolved through Siebel ticketing. Qualifications: Bachelors and 3 years' experience or High School Diploma and 9 years' experience. Required Skills: Four years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis) • 4+ years of experience with standard Windows OS applications and MS Office applications, • 4+ years of customer service experience Assist the team with taking help desk calls, emails, and support to team members as needed. Act as liaison between clients and support groups in resolving issues Communicate issues and concerns with team leads and other support groups • Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning), • Document tickets providing detailed information that can be handed off to the agency Tier III team, • Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software, • Setup new user accounts with enterprise email, • Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency, • Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly, • Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist, • Candidates may be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements, • Be able to maintain awareness during scheduled working hours., • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard), • Able to lift up to 15 pounds., • Excellent verbal and written communication; good command of the English language, • Execute tasks independently and work as a team., • Learns and memories routine tasks., • Strong organizational, grammar, business correspondence, and self-management skills, • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities., • DVS retains the right to change or assign other duties to this position. If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law. DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998

Job DescriptionTITLE: Trainer/QA SME Senior LOCATION: Washington, DC/Hybrid MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 10 years INTERVIEWS: Webcam Only Job Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the client SIS functions and support the DevOps team in testing. Complete Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the client SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. 1. Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc., 2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools), 3. Interface with other teams on behalf of the training team to improve processes and relationships, 4. Serve as the Tier II point of contact for support to resolve SIS user issues, 5. Deliver the highest level of customer service to users Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly., 6. Determine nature of obstacles and best staff to resolve, tracks and Support and carries out the Chancellors mission to transform client and close the achievement gap., 7. Perform other related duties as assigned Skills Matrix: Bachelors degree in IT or related field or equivalent experience. Required 5 Years Excellent customer service, communication, interpersonal skills (both written and verbal). Required 12 Years Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. Required 12 Years Must have a wide range of skills and knowledge in computer software and an understanding for network applications. Required 10 Years Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate. Required 10 Years SME in complex enterprise level projects. Required 5 Years Must have exposure to or experience in the education sector preferred. Required 4 Years Must have knowledge of Adobe Captivate. Required 4 Years Help Desk ticket tracking systems (remedy, HEAT, etc.) Required 4 Years Student Information System - SIS capabilities. Required 4 Years 5 consecutive years of experience training users in Aspen SIS or other student information systems within or other educational settings. Highly desired 5 Years Flexible work from home options available.

Job Description Short Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. Complete Description: The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community. This role provides resolutions for users, walks the user through a series of steps to determine the cause of a problem, updates systems to reflect users requests, and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction. Specific Duties Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc. Provide virtual and in person training to central office and school-based staff (both at central office and at schools) Interface with other teams on behalf of the training team to improve processes and relationships Serve as the Tier II point of contact for support to resolve Aspen SIS user issues Deliver the highest level of customer service to users Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly. Determine nature of obstacles and best client staff to resolve, tracks and Support and carries out the Chancellors mission to transform client and close the achievement gap. Perform other related duties as assigned Duties for this role will also include: Identifying and communicating with key stakeholders. Gathering, reviewing, and analyzing business needs. Liaising between various business departments and groups. Assessing options for process improvement and testing of applications, as needed. Maintaining documentation regarding various projects, processes, and operations. Required Skills and Experience Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within client or other educational settings. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.) Required: 4 years of thorough knowledge of Aspen SIS capabilities Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment Required: 5 years producing training materials using video, Word, PowerPoint, Captivate Ability to maintain professional communication skills when under pressure and exhibit a high level of patience Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications. Required: Must have exposure to or experience in the education sector preferred. Ability to quickly learn new processes and procedures Ability to work independently in a fast-paced environment Must be extremely well organized and detail oriented Technical Skills: Bachelors degree in IT or related field or equivalent experience Excellent customer service, communication, interpersonal skills (both written and verbal) Ability to maintain professional communication skills when under pressure and exhibit a high level of patience. Must have a wide range of skills and knowledge in computer software and an understanding for network applications. Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate SME in complex enterprise level projects Must have exposure to or experience in the education sector preferred. Must have knowledge of Adobe Captivate. Help Desk ticket tracking systems (remedy, HEAT, etc.) Student Information System - SIS capabilities 5 consecutive years of experience training users in Aspen SIS or other student information systems within client or other educational settings.

Job Description You do not need coaching experience so long as you have a passion for fitness and people! What do WE bring? • 20-minute workouts, so the clients generally have a great attitude; they figure they can do anything for 20 minutes, • The opportunity to truly change lives; our tagline is "transforming how people age". 20 minutes translates to a lot of folks working out regularly for the first time in their lives., • We train you, so minimal experience needed, • We pay by the hour so you're paid whether or not you're coaching, • A bonus plan that averages $.75-1.75 extra per hour each month, • Not having to approach members to sell your own services, • No cold-calling! We only respond to folks who reach out to us., • A lovely, sun-filled clean studio and a friendly supportive team, • Every effort to give team members time off when they need it, • Working youself and your partner out for free on the super-cool machines, • A passion for fitness and helping others, • A great attitude and great communication skills; the clients definitely come for the coaches as well as the workouts. Excellent English skills are required to keep all of our communications - written and spoken - professional., • Being a quick learner since we all do everything - coach, front-desk and sales (more on that further down) - whatever's needed during a shift., • Being a team-player, always thinking about how you can help out. Our team genuinely like and respect each other., • Comfort with learning and using new systems for our prospect and client management, scheduling and retailing, • At least one year of college or trade school., • A customer service background, • A degree or certificate in health, anatomy, personal training and/or nutrition., • Currently, Saturday morning (8-1pm); Monday, Tuesday and Thursday morning (approx 8-11am, but that could expand to somewhere between 7 and noon)., • Each coach works with just one person at a time, or a small group of 2-4 people, guiding and motivating them as well as keeping sharp eyes for form, challenges, adaptations and safety. The equipment allows you to deliver hyper-personalized, safe and efficient workouts - and keeps track of their progress over time, which they love and which constantly pushes them., • Sales can actually be fun since they're done during scheduled consulations, we're not pushy and you're genuinely teaching people new information, thanks to the new technology. Plus, the equipment pretty much sells itself., • This might not be for you if you're looking to make a career out of certified personal training. Because this is based on proprietary machines (and the coaching), you won't be building your brand and skills with free weights, other standard gym equipment and corresponding workout plans. Our workouts are highly personalized in terms of a client's abilities and are highly effective, and we've built a wonderful community of dedicated clients, but it's just a very different experience from regular gyms and workouts. The studio is fun, sunny and professional, with only a handful of clients in the studio at a time. Check out our web site at Exercise Coach® founder spent years perfecting a workout process that is safe and helps people get the results that matter most with just two 20-minute workouts per week. The workouts are coach-led and powered by proprietary smart technology that remember each client's settings and workouts, enabling a safe and efficient workout tailored to their abilities. Many athletes, physicians and researchers believe that these short and highly effective workouts are the future of fitness. We think the 20 minutes is part of the reason that the clients are generally upbeat and ready-to-go - in addition to the coaches, of course!\r\n\r\nThe studio is fun, sunny and professional, with only a handful of clients in the studio at a time. Check out our web site at .

Job Description Responsibilities: • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk., • Supervising the DC Service Desk team., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Four year college degree required, • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment., • Knowledge and experience with law firm specific applications is required., • Previous employment in a law firm or legal department is preferred., • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity., • Excellent time management skills., • Flexibility to work additional hours, as necessary

Job DescriptionSalary: $44,000 - max is negotiable based on experience One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings, and are looking for top-tier telecommunications network engineer(s) with 2 or more years of experience to join our certified, awarding winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard County, etc. The Network Engineer 0 performs maintenance, sustainment of existing networks, and identification/correction of issues. Why work for us? • No red tape!, • Competitive salaries, • Great Health/Dental/Vision/Other Insurance Benefits, • Excellent 401K plans, • 11 Paid Company Holidays & PTO Tiers, • Educational Reimbursement Programs, • Limitless environment where you matter, • Recognition of outstanding work and other employee incentives, • Opportunities for advancement Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business information technology consulting company headquartered in Baltimore, Maryland. We have opportunities for advancement, and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at . You can follow us on LinkedIn, X, and Facebook. We do things differently, contact us to find out how...Together, we can DUIT! All Applicants must have the following: anactivehigh-level authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position.All information provided is subject to verification.you must have a valid drivers license and an acceptable driving record. A security background check is required, and if you have already completed one, then that is a plus! What You Will Get to Do: The Network engineer 0 will perform the following: • Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators, • Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate., • Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures., • Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem., • Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary, • Activates/deactivates network lines according to established schedules., • Performs first- and/or second-level problem determination (first level is help desk)., • Interfaces with users and/or network vendors., • Can follow detailed work instructions. Qualifications You Will Bring: • Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required., • Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus., • Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc., • Experience with Taclanes/KG-175, etc. Experience with MPLS, BGP, VPNs, etc., • An IAT level II baseline certification as defined by DoD 8570.01-M is required.

Job Description Job description Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner. Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion. What the role is: Service Desk Specialist II Division - Center - Team: Service Operations – Service Desk Reporting to: Service Desk Lead About the Role The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving hardware, software, network and security issues, while maintaining recurring onsite commitments to static client(s). A part of a dynamic support team, this role collaborates with other support roles to ensure efficient problem resolution in a timely manner, aids in escalation management by handling lower-level escalations, and works with their Team Lead and team members across departments to help drive tactical and strategic operational items related to their assigned client(s). These contributions are key to maintaining high levels of customer satisfaction by delivering effective solutions, clear communication and setting reasonable expectations. This position is crucial for ensuring smooth and efficient operation of our clients’ IT systems. Accountabilities Client Support and Service Delivery • Timely and effective resolution of Tier 2 server, desktop and application service requests, • Act as a supportive technical resource for the team to ensure service needs are met, • Develop and maintain strong relationships with your assigned client(s) and team members, • Manage client IT systems and adhere to service level agreements, • Assist with root-cause analysis if directed., • Support other NetCov clients in addition to the dedicated client assignment as determined by NetCov operational need., • Perform additional tasks and responsibilities as assigned by your manager, which may consist of duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations., • Ensure NetCov has updated customer documentation needed to provide best-in-class support, • Maintain a daily 85% billable rate working tickets and answering phone calls., • Potential for on-sites at customer offices, which would be directed by the Team Lead as the team need arises, • Monitor and optimize client systems for efficient performance, reliability and security, • Produce and update technical documentation for client systems and team training, • Maintain clear client communication and set expectations on active support inquiries, • Identify opportunities to enhance process efficiency and implement best practices, • Remain updated on industry advancements and enhance technical skills Technical Expertise: • Expanded technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security, • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, Exchange/Office 365 and desktop applications., • Proficiency with LAN/WAN connectivity designs, firewalls, switching and wireless, • Ability to diagnose and resolve technical issues timely and effectively, • Experience with various troubleshooting tools and techniques, • Excellent verbal and written communication abilities, • Active listening skills to fully understand client issues and concerns, • High attention to detail to ensure accurate record-keeping Qualifications and Experience: • Bachelor's degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related field., • 2-5 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position., • This is a full-time position, • Days and hours of work are Monday through Friday, 8:00 AM - 5:00 PM [9-hour shift], • This position will require participation in a recurring predetermined on-call rotation., • This position is 100% onsite, and will require travel and recurring visits to client offices where locations will vary. Reliable transportation is required., • This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary.

Job DescriptionSummary Dunbar Consulting, Inc. (DCI) is seeking a Technology Engineer in support of the Helpdesk and IT Support Program. The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software, and application software, as well as help desk services, break-fix and maintenance services, and on-site support. Responsibilities include hardware acquisition, maintenance, and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The System Consultant will provide proactive on-site support to one or more client offices, minimizing calls to the Help Desk by developing strong relationships and recommending systems management improvements. This is an onsite role located in Washington, D.C. Position is contingent upon contract award Security and Clearance • Must be a U.S. Citizen., • NO DUAL Citizenship., • Identify gaps in project and systems performance management processes., • Create process documentation and training materials., • Conduct reviews of data derived from project and systems performance management processes and summarize findings., • Perform quality audit of work products delivered by team members and service providers., • Create reports used to evaluate trends to support continuous improvement initiatives., • Analyze data and report on issues and challenges related to the effective execution of project and performance management processes., • Analyze system data and performance reports to support identification of trends and business impact., • Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors., • Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.Technical Expertise in Multi-Platform Environments, • Managing Operating Systems: Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance. Install and configure application software and computer hardware., • Technical Support and Troubleshooting: Provide technical assistance to staff members, troubleshoot issues, and resolve problems related to hardware, software, and network connectivity., • User Account Management: Create and manage system permissions, user and computer accounts; ensure proper access controls and security measures., • Security and Monitoring: Regularly perform security tests and monitor system security. Implement security protocols, firewalls, and backups., • Network Maintenance: Maintain networks and network file systems in partnership with the client; collaborate with network administrators to ensure seamless communication and connectivity.Mobile Device Support, • Experience supporting iOS and Android devices, including setup, troubleshooting, and maintenance., • Problem Solving and Troubleshooting: Diagnose and resolve technical issues efficiently, ensuring minimal disruption to users. Apply best practices for system maintenance and user support.Continuous Learning and Adaptability, • Willingness to stay up to date with the latest technologies and advancements in both software and hardware., • Deliver exceptional service and communication with professionalism and clarity., • Translate complex technical concepts into user-friendly explanations., • Bachelor’s degree in relevant field of study and 3+ years of relevant professional experience, or equivalent combination of education and experience., • Bachelor’s Degree in a computer-related field or at least 3+ years of related technical experience., • Customer service training and 3+ years of direct customer support., • Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendors., • Experience supporting both Windows and Apple environments with associated backup solutions and the ability to install and troubleshoot hardware and software in both., • Experience supporting iOS and Android devices., • HP Certified Professional (Accredited Platform Specialist – Desktops, Servers, Printers, Laptops), • Microsoft Certified Professional, • Prior experience supporting federal or government clients, particularly in help desk, IT infrastructure, or systems consulting environments., • Demonstrated ability to deliver IT support in SLA-driven environments., • Proven record of process improvement and data-driven decision making., • Experience in systems performance analysis, metrics reporting, or quality assurance., • Strong organizational and multitasking skills; able to manage competing priorities in fast-paced, client-facing settings. Disclaimer & Equal Employment Opportunity Statement This job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management. Equal Employment Opportunity Statement: Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential. Powered by JazzHR J15erMSjtn

Job Description AAC is seeking a Jr SharePoint Developer for an exciting opportunity in Washington, DC. This position would require the ability to obtain a government clearance. Objective- This position is for a Junior SharePoint Developer to provide technical and project leadership support for Web Development, Monitoring and support for our customer’s strategic communications group. Requirements - The engineer must possess detailed knowledge of web development, specifically Microsoft SharePoint 2010/2013, network engineering, databases and desktop applications. The position will: • Design and build web pages using a variety of software applications, tools and techniques, including Dreamweaver, SharePoint Designer, and Drupal., • Plan, design, implement, and maintain internet and intranet websites in coordination with government POCs., • Contribute to the visual appeal of online offerings and communications., • Design and build responsive, multi-platform web applications using a variety of graphics software applications, techniques, and tools., • Develop content for customer internal and/or external web sites., • Possesses knowledge of current web-based technologies and trends such as HTML 5, JavaScript (including libraries such as jQuery, BootStrap), CSS3, SVG and media queries., • Assist with the operations and maintenance of customer websites, as needed., • Investigate new and emerging Internet technologies to support primary missions and functions., • Perform and support analysis, evaluation, and assessments to provide recommendations for system and process improvements., • Provide expertise, guidance, consultation, and leadership on web content related issues., • Support debugging of customer intranet applications as needed., • Develop, deploy, fully document, train, and support users on custom SharePoint solutions built for recording and reporting purposes as identified by business needs., • Plan, analyze, and create visual products associated with external and internal communications platforms., • Prepare for, migrate, and assist with migration of internet and intranet websites including production, management, and updating of documentations, trainings, and development of solutions as needed to support missions and functions., • Provide and track help desk support for internet and intranet sites through email, phone, and in-person support and trainings., • Experience administering Windows 2016/2019 server, • Experience troubleshooting Widows server and desktops/laptops (XP and Windows 7), • Experience administering MS Sharepoint Sites and Services, • Experience administering users on an MS Active Directory network, • Experience troubleshooting Sharepoint issues, • Experience with Windows Office suite, • Experience maintaining content on Sharepoint sites, • Experience administering online meetings such as Webex, Zoom, and MS Teams.Company DescriptionAdvanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC. We operate at the highest level of integrity at all times, strive to be the in all that we do, and we are the Best Value service provider to our clients.Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC. \r\n\r\nWe operate at the highest level of integrity at all times, strive to be the in all that we do, and we are the Best Value service provider to our clients.

Job DescriptionSummary DCI is seeking a Senior Technology Engineer to provide proactive systems management, including workstation and server hardware, operating system software, application support, and mobile technology. This role requires advanced technical knowledge, the ability to analyze and optimize systems, and support integration of various hardware and software platforms. The Senior Systems Consultant leads reviews, pre-installation meetings, and system improvement initiatives to enhance IT efficiency, user experience, and overall service delivery. This position requires strong technical expertise, exceptional communication skills, and the ability to work effectively across multiple client offices. This is an onsite role located in Washington, D.C. Position is contingent upon contract award Security and Clearance • Must be a U.S. Citizen., • NO DUAL Citizenship., • Lead reviews and analysis of systems to identify efficiencies and improvement opportunities., • Conduct data and performance analysis to evaluate trends and business impact., • Provide proactive, on-site technical support for workstation, server, and network environments., • Manage and optimize multi-platform systems, including Windows, macOS, and server platforms., • Oversee operating system and application software configuration, installation, and maintenance., • Perform daily monitoring, patch management, and hardware/software upgrades., • Support integration and optimization of laptops, desktops, printers, scanners, and mobile devices., • Collaborate with client administrators to maintain network performance, security, and connectivity.Customer Support and Communication, • Deliver exceptional customer service through professional communication and technical clarity., • Provide Tier 2/3 support and timely resolution of escalated help desk issues., • Prepare and deliver detailed technical briefings and reports to client stakeholders., • Mentor and guide team members and users on best practices and system use., • Build strong rapport with client offices, promoting continuous improvement and reducing help desk volume.System Security, Monitoring, and Maintenance, • Regularly perform security tests, system monitoring, and preventive maintenance., • Implement security protocols, firewalls, backups, and system restoration processes., • Ensure compliance with federal information security standards and client-specific policies., • Manage user accounts, group policies, and access permissions following least-privilege principles.Mobile Device and Network Support, • Configure, secure, and maintain iOS and Android mobile devices., • Troubleshoot and resolve connectivity, sync, and security issues., • Support network file systems, wireless configurations, and VPN access.Continuous Improvement & Learning, • Stay current with emerging technologies and security best practices., • Contribute to the enhancement of DCI’s IT service delivery framework., • Deliver exceptional service and communication with professionalism and clarity., • Translate complex technical concepts into user-friendly explanations., • Bachelor’s degree in computer science, Information Systems, or related field (or equivalent combination of education and experience)., • 5–7 years of relevant professional experience in systems administration, IT support, or infrastructure management., • Proven expertise in managing Windows, macOS, and server environments., • Strong technical troubleshooting skills for hardware, software, and network issues., • Experience supporting enterprise backup solutions and data protection strategies., • Strong communication skills with the ability to deliver briefings, documentation, and user training., • Experience supporting both Windows and Apple systems and associated hardware., • HP Certified Professional (Accredited Platform Specialist – Desktops, Servers, Printers, Laptops), • Microsoft Certified Professional (MCP or MCSA/MCSE), • Apple-Certified Professional, • Prior experience supporting federal clients or regulated environments., • Experience in SLA-driven environments ensuring consistent, high-quality performance., • Proven ability to lead technical briefings, coordinate installations, and document outcomes. Disclaimer & Equal Employment Opportunity Statement This job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management. Equal Employment Opportunity Statement: Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential. Powered by JazzHR ichl1PW92h