Medspa Coordinator
hace 27 días
South Windsor
Job Description With two decades of excellence, Kalologie Medspa stands as a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for their personalized approach, providing safe, effective, and medically-proven treatments that achieve exceptional results. We are proud of our team based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence. We are seeking an experienced Medspa Coordinator at our new location at Club Studio South Windsor. You thrive working in a fast-paced environment and are always willing to learn more and strengthen your skills to deliver the best service and results. Position Overview: The Client Care Coordinator plays a key role in delivering a seamless client experience at Kalologie Medspa. This position supports daily spa operations, including answering calls, managing appointments, processing transactions, and ensuring top-tier client care. Schedule: This is a part-time role averaging 20 hours per week. Open availability is required, including weekday, weekend, and evening shifts. Responsibilities: • Deliver exceptional client care and maintain high customer service standards, • Answer and manage inbound calls, texts, emails and online appointment requests, • Coordinate appointment scheduling, rescheduling, and cancellations, • Actively promote treatments, services, products, programs, promotions, and discounts, • Provide timely, accurate responses to client inquiries, ensuring complete satisfaction, • Accurately process client transactions with efficiency, • Multitask and prioritize tasks while maintaining composure and putting clients first, • Perform opening and closing procedures for the clinic, • Assist with general administrative duties such as mailing, filing, typing, and data entry, • Maintain a professional, organized, and clean workspace and appearance, • Uphold client confidentiality in accordance with company policies, • Perform local outreach and coordinate events, • 1+ years of experience in customer service, preferably in a spa, wellness, or medical setting, • Strong customer service and sales skills with a client-first attitude, • Ability to thrive in a fast-paced, multitasking environment, • Exceptional organizational and time-management skills with a high level of accuracy, • A collaborative team player with a positive attitude, • Excellent verbal, written, and interpersonal communication skills, • Detail-oriented with a commitment to providing the highest level of client care, • Familiarity with medical offices, cosmetic procedures, or skincare products is a plus, • Experience with Zenoti or similar POS systems is preferred but not required, • Hourly Pay: $18.00 - $25.00 per hour (based on experience and location)