Lead Receptionist
2 days ago
Los Angeles
Job Description Job Title: Reception Lead Location: Venice, CA Reports to: Assistant General Manager Hourly Rate: $28 Department: Guest Services The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: . About the role: Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members. The Reception Team will help build a positive professional environment while remaining committed to our brand ethos. This role is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment. Here's what you'll do day-to-day: • Greet and assist members and guests, delivering a warm, professional front-of-house experience, • Act as the primary concierge for member needs, resolving issues and escalating when necessary, • Oversee day-to-day reception operations, including check-ins, room scheduling, and coordination with security, valet, and campus leadership, • Lead and support the reception team, providing guidance, training, and ensuring consistent service standards, • Partner with leadership to align front-of-house operations with overall business objectives, • Support member onboarding, including orientation, access, and platform setup, • Manage inbound inquiries, vet guest lists, and lead campus tours, • Maintain a strong understanding of campus operations to effectively support member and guest needs, • Ensure the campus is always presentation-ready through regular walkthroughs and attention to detail, • Assist with event coordination, including setup, check-in, and team alignment on guest experience, • Serve as a point of contact on-site, handling member or guest concerns with professionalism, • Maintain accurate records and provide administrative support through CRM systems, • Act as opening/closing supervisor, ensuring smooth daily operationsHere's what we're looking for:, • A minimum of 4 years experience in a hospitality or customer service role, preferably in an event space, hospitality company or food and beverage., • Solid understanding, or willingness to learn, customer relationship management platforms and applications., • Strong problem-solving skills and the superpower of sparking connections., • Excellent communication., • Flexibility to work evenings and weekends., • Minimum one year of experience managing a team of 3 or more, • Be a Good person.Physical Requirements:, • Ability to stand or remain in one area for extended periods of time., • Ability to lift supplies or products up to 20-25 lbs, • Medical, Dental, Vision, • PTO + Sick Time, • HSA, FSA, and Commuter + Parking Benefits, • Company Paid Life & Disability Insurance, • Voluntary Life Insurance Policy, • Voluntary Hospital and Critical Illness Insurance, • Employee Assistance Program The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.