Critical Service Manager
4 days ago
Nottingham
About the Role Our client is seeking a Critical Services Manager to lead estates services supporting facilities and other critical environments. This role is with an award-winning institution recognised among the UK’s Top 20 and the world’s Top 100. It focuses on statutory compliance, resilient mechanical services, effective contractor management, and long-term asset planning. You will act as the single point of contact, providing technical leadership across high-risk mechanical systems and ensuring services are safe, compliant, and aligned with strategic objectives. Key Responsibilities Leadership & Service Delivery • Provide expert advice on critical mechanical infrastructure and asset replacement, • Manage contracts, KPIs, and service performance within critical environments, • Lead planned maintenance, lifecycle replacement, and emergency response, • Maintain asset registers and support development of long-term asset strategies, • Chair meetings with stakeholders, contractors, and internal teams Technical & Compliance • Provide authoritative advice on mechanical services, compliance, and best practice, • Support design reviews, capital projects, and technical assurance, • Manage investigations into service failures and implement preventative actions, • Ensure compliance across high-risk systems (e.g. pressure systems, refrigeration, LEV, lifting equipment, gas and ventilation systems) Risk, Contractors & Projects • Manage statutory compliance and mechanical risk in collaboration with compliance teams, • Oversee M&E contractors and ensure safe access to critical facilities, • Identify and deliver projects that improve resilience and reduce risk, • Assist in managing operational budgets and identifying efficiencies People & Continuous Improvement • Provide technical leadership and mentoring to mechanical teams, • Maintain professional knowledge of legislation and industry developments Person Specification Essential Skills & Experience • Strong project, programme, and contract management skills, • Proven experience in building services or mechanical engineering, • Experience managing compliance, health & safety, and contractors, • Ability to communicate effectively and work under pressure, • Strong analytical skills and attention to detail Qualifications • HNC/HND in Engineering Services or equivalent experience, • IOSH Managing Safely (or equivalent), • Full, current driving license