Planning and Performance Partner - Strategy and Delivery - Glasgow Regional Centre - Atlantic Square
2 days ago
Glasgow
Planning and Performance Partner - Strategy and Delivery - Glasgow Regional Centre - Atlantic Square About the job \n Job summary \n \nDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.\n \nVisit our YouTube channel to watch the full series and come and discover your potential.\n \nHMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC‘s IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers. \n \nThe live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK. We are relied upon to deliver to a high standard to ensure the smooth running of the department for our colleagues and millions of HMRC customers. \n \nThis role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams. \n \nYou will play a key role in connecting strategic priorities with delivery, helping CDIO to understand performance, progress and emerging risks. \n \nWorking closely with senior leaders and teams across HMRC, you will support business planning, performance reporting, annual reporting and executive decision making. \n \nThe role combines analysis, planning and stakeholder engagement. You will help coordinate key organisational processes, respond to requests from Executive Committee (ExCom) and senior leaders and develop high quality products that provide insight and support effective decision making.\n Job description \n \nSupport the coordination and delivery of the CDIO Business Plan, Annual Report, Commitments and organisational reporting processes. \n \nContribute to the development of performance and insight products, including quarterly reviews, annual reporting and leadership performance packs. \n \nAnalyse information from a range of sources to identify trends, risks, opportunities and emerging issues. \n \nRespond to commissions from ExCom, Senior Leaders and the Director General‘s office, providing timely analysis, briefing and advice. \n \nWork with business areas to understand delivery progress, challenges and dependencies, helping to build an accurate view of organisational performance. \n \nTranslate complex information into clear and accessible products tailored to different audiences. \n \nBuild effective relationships across CDIO and partner functions to improve planning, performance management and organisational insight. \n \nSupport continuous improvement of planning, reporting and performance management processes.\n Person specification \n \nAn analytical thinker who can interpret complex information and identify key insights. \n \nA strong communicator who can tailor messages for different audiences, including Senior Leaders. \n \nA collaborative partner who builds effective relationships across organisational boundaries. \n \nAn organised and proactive individual who can manage competing priorities and tight deadlines. \n \nSomeone with strong organisational awareness who understands how delivery contributes to wider strategic outcomes. \n \nSomeone comfortable with exercising judgment when responding to emerging issues and requests. \n Essential Criteria \n \nExperience of supporting business planning, performance, strategy, delivery or organisational reporting activities. \n \nExperience of analysing information from multiple sources and communicating findings clearly to senior audiences. \n \nStrong written and verbal communication skills, with the ability to tailor messages to different audiences. \n \nExperience of building effective stakeholder relationships and working collaboratively across organisational boundaries. \n \nAbility to manage competing priorities and deliver high-quality outputs to challenging deadlines. \n \nAbility to exercise judgement when responding to emerging issues, requests and commissions.\n Desirable Criteria \n \nHave strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes.\n \nCommunicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence.\n \nEnsure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.\n \nBe organised, diligent and able to work well to short deadlines. \n Further Location Information \n \nPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.\n Office closures \n \nFor more information on where you might be working, review this information on our locations.\n \nIf your location preference is for one of the following sites, it‘s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.\n \nThese sites are:\n \n\n • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle\n, • Telford Plaza, Telford - moving to Parkside Court, Telford\n\n \nYou will be given more information about what this means at the job offer stage.\n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Seeing the Big Picture\n, • Communicating and Influencing\n, • Making Effective Decisions\n, • Working Together\n\n Benefits \n \nAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.\n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your job history and previous experiences. Please give details of your job history, which should cover up to a maximum of your last 5 roles with the dates of each role. Give a brief summary of what you delivered and any key achievements in each role (max 500 words) to meet all the Essential Criteria.\n, • Separate 250-word statements on each of the Behaviours listed.\n\n \nPlease complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.\n Sift \n \nIn the event of a large number of applications being received, an initial sift may be held on the CV and lead behaviour, Seeing the Big Picture.\n \nAt full sift all Behaviour statements and your CV will be assessed, with the successful candidates being invited to interview.\n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nDuring the panel interview, you will be assessed on Behaviours and Strengths.\n \nThis is an example of a strengths-based question:\n \n‘It is often said that the customer‘s needs should come first. To what extent do you agree or disagree with this statement?‘\n \nThere is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.\n \nInterviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.\n \nExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.\n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.\n The HMRC app can help you with your application \n \nThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier.\n \nIf successful in your application, you will need your National Insurance number for the onboarding process.\n \nDownload the HMRC app now and save your National Insurance number to your digital phone wallet.\n How to download the HMRC app and sign up for an account \n \nDownload the free HMRC app from the App Store or Google Play store. \n \nIf you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.\n \nYou‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.\n \nYou can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.\n Reserve List \n \nA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we‘ll let you know via your Civil Service Jobs account.\n Merit List \n \nAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.\n Criminal Record Check \n \nApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.\n Hybrid working at HMRC \n \nHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).\n Reasonable Adjustments \n \nWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.\n \nIf you need a change to be made so that you can make your application, you should: \n \n\n • Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.\n\n \nComplete the ‘Assistance required‘ section in the ‘Additional requirements‘ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you‘re deaf, a Language Service Professional.\n Technical Support \n \nIf you are experiencing problems that cannot be resolved by our ‘help‘ section, then technical support is available. You will receive a reply in 2 working days.\n Important information for existing HMRC Contractual Homeworkers \n \nThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the