Business operations manager jobs in United Kingdom - Page 11

B2B Account Manager - Sports Partnerships Location: Bromley, South East London Reporting to: Partnerships Lead Salary: £40k - £60k About the Company A fast-growing subscription platform in the global prize draw and gaming space, now at £9m+ ARR after strong year-on-year growth. The business is scaling its B2B offering through a white-label platform, partnering with major organisations across the sports industry. A fast-paced, delivery-focused environment launching products, running campaigns and driving value. The Role This is a hands-on account management role managing multiple sports partnerships. You will be the main point of contact for partners, ensuring clear communication, smooth delivery and strong relationships. You'll work with marketing, product, operations and creative teams to ensure timelines and deliverables are met. This is an execution-focused role requiring organisation, attention to detail and the ability to manage priorities. Key Responsibilities • Manage day-to-day relationships with sports partners, • Support onboarding and launch of partnerships, • Coordinate campaigns and partner activity, • Align timelines, deliverables and stakeholders, • Ensure communications and assets are delivered on time, • Track performance and provide reporting, • Support renewals and commercial discussions, • Identify opportunities to grow value, • Resolve issues quickly and professionally, • Experience in account management, partnerships or project roles, • Background in sport, sponsorship or partnerships, • Strong organisational and prioritisation skills, • High attention to detail, • Strong communication skills, • Commercial awareness, • Experience on partner, rights holder or brand side, • Sponsorship or activation experience, • Organised and structured, • Proactive and reliable, • Strong prioritisation skills, • Detail-oriented, • Calm under pressure, • Partnerships launch smoothly, • Campaigns run effectively, • Clear partner communication, • Deadlines met, • Partnerships grow and renew To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Working with a successful and growing utilities business, I am looking for a Charge Prevention Manager, specifically within Streetworks.\n\nYou will be responsible for:\n\n * Preventing, reducing, & processing Street Works charges.\n\n * Ensuring that the correct legislative & internal processes are understood, followed, & consistently applied.\n\n * Proactive risk management, root cause analysis of charges received, and implementing practical process improvements where failures occur.\n\n * Maintaining effective working arrangements with the wider business.\n\nYou will:\n\n * \n\n Take responsibility for the processing, management & reduction of Street Works charges, including Section 74 overrun charges, Fixed Penalty Notices (FPNs) and Defect Inspection charges.\n\n * \n\n Support the Head of Performance in meeting charge reduction & ensure client KPI compliance targets are met each month.\n\n * \n\n Work with operations to Reduce overruns and ensure permit conditions and noticing requirements are achievable & understood.\n\nEssential Expereince:\n\n * Street Works charge management or prevention.\n\n * Street Manager.\n\n * Permitting Management.\n\n * Reinstatement knowledge.\n\n * Compliance knowledge.\n\n * Full driving licence.\n\n * Working with clients & Highway Authorities

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. \n\nWhy Join Lampton Leisure?\n\nWe are LLW employer, offering annual pay reviews\n22 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nAs a Swim Manager you will be responsible for the day-to-day running of our swim school whilst looking to grow the programme through innovation and creative ideas. You will develop our teachers through CPD training whilst working collaboratively with other departments across the business to ensure an innovative programme of activities are delivered on time and within budget.\n\nYou will also be a key holder for the building and therefore will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required. \n\nKey Responsibilities\n\nCoordinate and manage the swimming programme, ensuring it is operated in accordance with the Swim England Teaching Plan. \nEnsure the swim school brand is fully implemented at the centre. \nDrive Swim School occupancy, working closing with other managers to optimize pool usage.\nAssist schools with school swimming booking processes \nForge positive working relationships with the local Swimming Clubs, Schools and the Council’s Sports Development Team to the benefit of the Learn to Swim Programme and swimming in general. \nTeach swimming lessons across all stages and abilities of the swimming programme if and when required\nLine management (swim instructor, school instructors) responsibilities for recruitment, induction, delivering training, appraisal, development, and performance management of staff, including one-to-ones \nDeal with any H&S incidents, accidents, safeguarding concerns & report on the management system.\nProvide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. \nSupported by the Technical Trainer you will ensure NPLQ CPD, comp test, requirements are complied with at the Centre \n\nExperience and Qualifications Required\n\nLevel 2 Swimming Teacher Qualification\nExperience working in wet operations ideally and be now looking to move into a senior or management position\nExcellent communication skills \nThe ability to meet set targets and deadlines, and be pro-active in your duties\nThe ability to mentor, motivate, coach and develop team members and customers to achieve their potential\nExcellent communication skills and experience delivering first class customer service is also essential\nIdeally hold or be able to work towards a First Aid at Work Qualification\nIdeally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Health & Safety Manager – Construction Interiors Subcontractor\n * c£60k - £70k (Dependent on Relevant Experience)\n * Additional Benefits\nThe Company\nMy client is one of London’s leading interior specialist sub-contractors working alongside blue chip contractors on some of the most prestigious landmark commercial office projects in the Central London. They have a young, vibrant workforce and are a market leader.\nThe Role\nWorking closely with the companies’ Managing Director and team of Contracts Managers they require a hands on Health, Safety & Environmental Advisor / Manager to manage all H&S related issues and tasks associated in the delivery of projects in high spec, multi storey office developments in Central London.\nKey Responsibilities Include:\n * You will be responsible for the management of H&S across numerous active construction sites\n * Preparing risk assessments and method statements for site operations,\n * Client facing and meetings,\n * The provision of construction phase fire assessments,\n * Construction phase H&S audits,\n * Promoting behavioural based H&S practices to the workforce\n * Overall compliance with the company’s OHSAS 18001 & ISO14001\nAlso dealing with the following:\n * Monitoring and guiding our Manager’s, Fixer’s and Labourers\n * Ensuring our RAMs are 100% accurate and current on all projects at all times, (normally circa 12 live projects running at once)\n * Grading of our projects prior to works commencing (Red, Amber, Green) based on risk\n * Weekly Audits on all projects\n * Weekly Progress Report to management\n * Implementing Change wherever is necessary\n * Deciding how we should operate not just report on how we have performed\n * Setting Standards that get rolled out across all site particularly regarding: Site Set up, Housekeeping, Trolley management\n * Keeping the operatives training matrix up to date at all times: PASMA, Manual Handling, First Aid and CSCS\n * Alcohol & Drugs monitoring of our operatives on our sites (not that we have found this to be an issue to date)\n * Translation of H&S paperwork to ensure all operatives understand what they are receiving and signing\nThe Successful Health, Safety & Environmental Advisor / Manager\nYou will be responsible for over 50 employees on numerous sites in confined areas and will therefore need to have a hands on approach to Health & Safety in order to influence a positive culture and mind-set throughout the workforce.\nYou will need to be able to demonstrate:\n * The management of H&S across multiple sites\n * Preparing of RAMS, Tool Box Talks and Inductions\n * Client liaison and attending regular H&S meetings\n * Carrying out regular site inspections and reviewing practices to determine compliance with RAMS\n * Ideally experienced in the Commercial Fit out market working for a Trade Contractor\n * Someone to maintain our standards and develop the role within the business\n * We are ISO 9001, 14001 and 18001 accredited\n * Our H&S standards are good, but can be developed even further\n * We have a H&S culture and ethos in the business and are striving to be the best in our industry\n * We need an energetic and enthusiastic person to take on the role and keep us going forward and progressing in this vital area of our business

Head of HR – Standalone – SaaS\nLondon - Hybrid\n£80,000 + benefits \n\nAn exciting opportunity has arisen for an experienced Head of HR to join a growing SaaS business based in London, offering a hybrid working model and a salary of £80,000 plus excellent benefits. Represented by CV Screen, this innovative technology company has been established for over a decade, employs a global team, and is currently undergoing significant growth and transformation. This is a fantastic opportunity for a hands-on, standalone HR professional to shape and lead the people function within a dynamic SME environment.\n\nDuties & Responsibilities\n\nLead end-to-end HR operations across recruitment, onboarding and employee lifecycle management\nProvide strategic and operational support on performance management and organisational development\nAct as the main advisor on employee relations, ensuring compliance with UK employment law\nOversee benefits administration and liaise with payroll to ensure accurate processing\nDrive HR initiatives to support business growth, transformation, and potential M&A activity\nWhat Experience is Required\n\nProven HR leadership experience within a tech/SaaS SME, ideally in a standalone capacity\nStrong generalist background with involvement in scale-ups, transformations, or M&A activity\nIn-depth knowledge of UK employment law and HR best practice\nSalary & Benefits\n\nSalary of £80,000\nHybrid working model\nComprehensive benefits package including pension, healthcare and more\nLocation\n London, with easy commutes from areas such as Watford, Croydon, Slough, Romford, and St Albans\n\nHow to Apply\n To apply, please send your CV in strict confidence to Kate Morgan at CV Screen\n\nAlternate Job Titles\n\nHR Director\nHead of People\nHR Business Partner Lead\nPeople & Culture Manager\nCV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Senior Operations Manager – B2B Events\n\n£45,000 – £55,000 + 20% Bonus\n\nLeading Global Events business seeks experienced Events Manager to lead across a number of leading b2b conferences and exhibitions.\n\nOur client’s world leading events bring scale, knowledge and gravitas to promote innovation and technology that changes people’s lives.\n\nSpanning solar, ed tech, payments, e-commerce, life sciences and aviation, our client organises and hosts the very best b2b events around.\n\nAbout the role:\n\nAs Senior Operations Manager, you’ll take full responsibility for planning and delivering a portfolio of live events.\n\nYou will manage end-to-end logistics, build strong supplier and venue relationships, ensure exhibitor and sponsor packages are fulfilled, and deliver events on time, on budget, and to the highest standard.\n\nThis role requires project ownership, multitasking, and a commitment to operational excellence. International travel to events required – Europe and US!\n\nKey Responsibilities:\n\n * Own the planning and delivery of multiple events\n\n * Create floorplans and manage venue logistics\n\n * Oversee H&S compliance, risk assessments and build schedules\n\n * Manage suppliers, contractors and fulfilment of commercial packages\n\n * Collaborate with internal teams on timelines and deliverables\n\n * Manage budgets and track gross profit margins\n\n * Oversee exhibitor and speaker communication processes\n\n * Troubleshoot onsite issues and lead operational delivery\n\nProfile of Candidate:\n\n * Experience managing end-to-end event delivery – ideally large-scale conferences / exhibitions\n\n * Experience running US events is a major advantage!\n\n * Experience with US suppliers and venues highly advantageous\n\n * Strong negotiation and supplier relationship skills\n\n * Ability to manage multiple projects simultaneously\n\n * Confident budget tracking and financial awareness\n\n * Strong communication and stakeholder management\n\n * Excellent problem-solving skills under pressure\n\n * Ability to coach and support junior team members\n\nLipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities.\n\nWe cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs.\n\nOur clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move

Role: General Manager\n Location: Croydon Area\n\nSalary: £45,000 + Bonus\n\n Platinum Recruitment is working in partnership with a destination Pub and restaurant near Croydon and we have a fantastic opportunity for a General Manager to join their team.\n\nWhat's in it for you?\n\nOur client is part of a small group of Hotels, Pubs and Restaurants based across the area, they are very much focused on looking after their staff, as well as the obvious benefits there are many other benefits from working with this company.\n\nFree Parking on site\nGroup discounts\nPension scheme\nCompany awards and nights out\nCareer DevelopmentPackage\n\n£45,000\nPlus Bonus\nPlus TRONC\n Why choose our Client?\n\nA delightful country pub and dining destination, set in a picturesque rural setting, offering a relaxed and inviting environment for guests to enjoy great food and drinks. Renowned for its warm, cosy atmosphere and friendly service, it provides the perfect place to unwind, whether meeting friends, celebrating special occasions, or simply enjoying a leisurely meal. With a focus on quality, comfort, and hospitality, this pub combines traditional charm with a welcoming, contemporary dining experience.\n\nWhat's involved?\n\nManage the day-to-day operations of the Restaurant and Pub, ensuring seamless service and consistently high standards.\nLead and mentor the team, overseeing performance, training, and ongoing development.\nPromote business growth by delivering exceptional customer experiences, controlling budgets, and optimizing operational efficiency\n Sound like the role for you?\n\nThen we would love to hear from you!\n\nClick Apply Now and one of the team will in touch to discuss this General Manager role near Croydon.\n\nDon't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.\n\nConsultant: Jason Reed\n\nJob Number: (phone number removed) / INDCHEFS\n\nJob Role: General Manager\n\nLocation: Croydon\n\nPlatinum Recruitment is acting as an Employment Agency in relation to this vacancy

Restaurant General Manager - Flagship West London Restaurant\n\nWe are seeking an experienced Restaurant General Manager to lead a busy, flagship Rosette-level independent restaurant in West London, recognised by the Michelin Guide for its quality and consistency. This is a high-profile venue where exceptional British ingredients are paired with warm, confident but casual service in a refined yet relaxed brasserie-style setting.\n\nThe restaurant is celebrated for the best in British produce, a strong wine offering, and service that feels professional without being formal. This role suits a General Manager who enjoys running the whole business while remaining visibly involved during service.\n\nWhy apply for this Restaurant General Manager role?\n\nYou'll be joining a business that values quality, consistency, and long-term commitment:\n\nSalary: £60,000 - £65,000\n\nMilestone Rewards\n\nPrivate Healthcare\n\nLoyalty Bonus - additional holiday after your third year\n\nTwo major annual team celebrations\n\nRetail, gym, travel, and group-wide discounts\n\nKey Responsibilities\n\nFull ownership of a busy flagship restaurant, overseeing operations and performance\n\nBalance hands-on leadership with responsibility for budgets, P&L, forecasting, and labour control\n\nAct as the face of the venue within the West London community\n\nChampion high-quality British ingredients and knowledgeable service\n\nLead and develop a strong management and front-of-house team while maintaining a warm brasserie atmosphere\n\nWhat We're Looking For\n\nProven experience as a Restaurant General Manager within a Rosette-level or equivalent premium restaurant in the UK\n\nExperience in high end or fine dining\nCommercially confident and comfortable running the full business\n\nPassion for British produce, quality-led cooking, and wine-focused dining\n\nA natural, visible leader with a welcoming presence\n\nFull Right to Work in the UK\n\nLiving within a commutable distance to West London\n\nIf you're an accomplished Restaurant General Manager seeking a flagship West London role where quality and warmth go hand in hand, we'd love to hear from you.\n\nApply now to find out more.\n\nJob Number │ (phone number removed) IND / F&B\n Location │ West London\n Role │ Restaurant General Manager\n Consultant │ Kevin Thomas - F&B Recruitment Specialist\n\nPlatinum Recruitment is acting as an Employment Agency in relation to this vacancy

Job Type: Roofing Operations Manager\nLocation: South east\nSalary Range: £65k to £75k for the right candidate\nAre client is a successful waterproofing roofing contractor with projects across London and the Southeast. Working predominantly in the new build sector as part of our flat roofing contracts we also undertake capping’s, small cladding elements, mansafe systems, roof finishes and blue roof systems. We install flat roofing products from Alumasc, Axter, Bauder, IKO, Langley and Proteus alongside occasional slating and tiling works. Due to our expanding business and continued success, we are now looking to recruit Flat Roofing Operations Manager to join our team working on projects ranging from £500k to £5million.\nOperations Manager Outline Duties:\n * Not limited to\nMaintain company Health and Safety standards across all projects.\nEnsure company procedures and policies are followed at all times.\nOrganise and control directly employed and sub-contract labour to ensure projects have adequate resources.\nReview and maintain project programmes to ensure progress is made and projects are delivered on time.\nLiaise with commercial department to monitor cost budgets, targets, turnover, and valuations.\nManage performance and support site managers, supervisors ,operatives across all allocated projects.\nApproval of and review of project staff holidays, avoid overlaps and ensure cover is in place.\nApproval of staff and team expenses.\nProgramme works to suit contract durations. Liaise with the clients to provide updates and advise on any issues or blockers.\nEnsure Friday packs, monthly reports and day-to-day records are in place.\nAttend projects and client meetings as and when required.\nUndertake regular site visits to monitor works in relation to safety, progress, and turnover.\nEnsure any variations have the necessary paperwork in place. SI, CWO, VO etc.\nEnsure material orders are in line with budgets, drawings, SOW, and that material deliveries meet programme requirements.\nEnsure material orders are in line with budgets, drawings, SOW, and that material deliveries meet programme requirements.\nLiaise with company employed subcontractors and ensure work meets our requirements.\nMaintain a good working relationship with both our operatives and the Main Contractor/Client.\nEnsure plant, craneage etc is in place and planned to meet programme and cost plan.\nProject programmes & lookaheads to be in place to set the site teams targets Ensure the resources are in place to allow plans to be implemented.\nReport progress to your operations director daily/weekly and monthly including reports on progress, MOS, and blockers.\nReview drawings, SOW, contract to ensure we are working to the latest and current information.\nProduce weekly timesheet for HR and Accounts team.\nQA – Ensure ITP are in place and being followed and documents uploaded as required.\nMonitor materials and pre plan deliveries to suit programme requirements\nMonitor site manager and supervisor allocation & assist with upskilling / education.\nEnsure Device Magic forms are reviewed and completed on times. Educate site teams on the reasons needed and importance.\nDeliver projects and a safe manner and within target budgets.\nIf this role is of interest to you, please apply now

Job Description: Support Assistant\n\nResponsible To: Service Manager/Team Leader or other Manager as designated by the company\n\nShort Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.\n\nSummary of Benefits:\n\n * Competitive hourly rate depending on experience\n\n * 28 days annual leave (pro rata for part time hours)\n\n * Full time and part time shifts available\n\n * Company Pension Scheme\n\n * Mileage paid for business use\n\n * Car business insurance paid\n\n * Enhanced Adult Workforce DBS paid\n\n * Paid training – mandatory and care certificates\n\nSpecific Duties: The Support Assistant will be specifically responsible for:\n\n1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported housing unit(s).\n2. Maximisation of SU interests by liaising with internal and external stakeholders; and\nimplementation of each SUs support plan.\n3. Safeguarding the rights and dignity of each SU.\n4. Fostering of a positive environment in which SUs are actively engaged.\n5. Conducting daily assessment of SUs mental and physical state; updating associated records and informing management.\n6. Supporting SUs to build their confidence, self esteem and their ability to manage their mental health symptoms.\n7. Personal delivery of physical and mental support to SUs.\n8. Promoting SUs health and assist in their accurate medication.\n9. Promoting SUs hygiene and personal presentation.\n10. Supporting SUs with developing social skills and future independent living.\n11. Supporting SUs with their daily living skills and domestic chores.\n12. Supporting SUs with scheduling and attending appointments and day time activities.\n13. Supporting SUs to use public transport.\n14. Encouraging and motivating SUs into employment, voluntary work and/or education.\n15. Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation.\n16. Accurate and timely update of SUs and house records.\n17. Conducting regular two-way communication with SUs and management.\n18. Key Work with designated SUs; and delivery of specific support as outlined in their support plans.\n19. Successfully achieving the individual objectives set by the company.\n20. Enhancing current operations through continuous improvement.\n\nGeneric Duties: In addition to specific responsibilities, the SA will also be responsible for ensuring:\n\n1. The maintenance of confidentiality of all information unless otherwise permitted by\nmanagement.\n2. Full compliance with company’s vision, values, policies and procedures.\n3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.\n4. Undergo training and professional development as directed by the company.\n5. Work in a manner that promotes team work and a collegial environment.\n6. Active and positive promotion of the company’s image and brand.\n7. Other duties that may be assigned by management.\n\nQualifications: The following qualification, skills and experience are desirable for this role:\n\n1. Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment.\n2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.\n3. Competence in the use of Microsoft Office and Internet applications.\n4. Strong English spoken, listening and written communication skills.\n5. Full driving licence desirable and use of own car to transport Service Users.\n\n * All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.\n\n * All staff are expected to respect the requirements under the Data Protection Act 1998.\n\n * All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974

Company Profile\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.\nJob Title: Contract support\nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London.\nThe main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.\nRESPONSIBILITIES\nProviding support to the client and answer calls and emails in a professional and timely manner\nDetermine the nature, priority of faults based on information provided by the client\nLiaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders\nManaging the supply chain and drive them to attend within required SLA's\nDriving the engineering team to attend to all callouts within required SLA's\nTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this\nRaise and assign work orders to relevant resources\nActively identify and implement innovation across the contract to enhance performance and continue to meet client expectations\nPromote and maintain CBRE culture throughout teams\nMonitoring calls received from the customer through to call completion and updating records\nAllocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.\nEnsure QHSE documentation is maintained and readily available using company systems\nManage system as a key user on site including PPM records, reactives and reporting\nMaintain people records such as new starters, leavers, general staff changes, contact details, etc\nEffective communication with all levels of internal teams and external customers\nFamiliar with daily operations and the specific scope of the contract\nUndertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager\nPERSON SPECIFICATION\nEducation\nGood basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.\nEducation to A-Level/HNC standard would be beneficial\nTraining\nVery proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.\nExperience of using Dynamics, Concept, Maximo.\nExperience\nExperience of a similar customer facing role in a medium-sized business.\nWell-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.\nAptitudes\nExcellent command of the English language demonstrated through good verbal and written communication.\nMust be detail conscious, accurate and methodical in approach.\nStrong organizational and communication skills\nAble to work systematically and use own initiative.\nAble to work on more than one task at any given time.\nMust demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.\nCharacter\nMust demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.\nReliable, able to complete work within required time frame and manage own deadline requirements.\nCalm manner able to work under pressure and against rapidly changing demands and priorities.\nAble to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.\nIgnore\nFacilities administrator / CS Admin / Facilities maintenance coordinator

Please note this is a 12 months FTC **\n\nAbout Lampton Group\n\nEstablished for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.\n\nWhy Join Lampton Group?\n\nAnnual pay and contract reviews\nHybrid working\n24 days holiday allowance plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nWe are looking for a Studio Manager to lead our small but ambitious creative studio, delivering high-quality design work that enhances the visibility, consistency, and impact of Lampton’s multi-brand communications. You will be responsible for managing all creative output, from concept through to production, across digital and print channels. As brand guardian, you’ll ensure all communications reflect our visual identity and house style, helping bring clarity and confidence to our audiences.\n\nThis role includes line management of junior creatives and oversight of design work commissioned by internal teams and external partners. You’ll be hands-on in delivery and expected to balance day-to-day creative tasks with forward planning, studio operations, and stakeholder engagement.\n\nKey Responsibilities\n\nManage the day-to-day running of Lampton’s in-house design studio, overseeing workflow, deadlines and quality control.\nProvide line management to junior creatives, supporting development, quality and efficiency.\nLead the design and delivery of all creative output across the Lampton Group, including Lampton Leisure, Lampton Homes, and Lampton Services.\nAct as brand guardian, maintaining and evolving brand identity systems and house styles for each Lampton division.\nManage paid design commissions from external clients, ensuring high-quality output and timely delivery.\nTranslate briefs from colleagues into creative solutions that are clear, impactful, and on-brand.\nOwn the production schedule and manage competing priorities across teams and channels.\nSupport the head of marketing and communications with creative development of campaigns and content.\nEnsure all artwork is optimised for both digital and print use, and is accessible, inclusive, and professional.\nMaintain the central design asset library, templates and brand guidelines.\nBring innovation to the studio by staying up to date with design trends, tools and technologies.\n\nExperience and Qualifications\n\nAt least 2 years’ experience in a Graphic Designer or Lead Designer role.\nDemonstrable ability to produce high-quality creative work across print and digital.\nConfident using Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Canva.\nExperience maintaining or evolving brand identity systems across multiple formats.\nAbility to mentor and support junior colleagues or designers.\nStrong organisational skills and the ability to manage multiple design projects at once.\nExcellent attention to detail and visual communication skills.\nA collaborative approach with the confidence to present and explain creative ideas.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Management Accountant (12-Month Fixed Term Contract)\n Hayes, Middlesex (Hybrid Working)\n £40,000 + Benefits\n\n We are currently recruiting for a Management Accountant to join a growing, consumer-focused business on a 12-month fixed term contract. This is a fantastic opportunity to work within a dynamic finance team, supporting both UK and international operations in a fast-paced environment.\n This role will suit someone who enjoys getting into the detail, partnering with stakeholders, and playing a key role in delivering accurate financial insights to support business decision-making.\n\n The Role\n Reporting into the Finance Manager, you will be responsible for producing timely and accurate financial information, supporting month-end processes, and providing meaningful analysis to drive performance across the business.\n You will also work closely with Accounts Payable and Receivable, ensuring smooth financial operations across the wider finance function.\n \nAbout You\n \nPart-qualified (ACA / ACCA / CIMA) or actively studying \nMinimum 2 years’ experience in a similar Management Accounts role \nStrong Excel skills with the ability to analyse large data sets \nHigh attention to detail and strong organisational skills \nProactive, self-motivated and keen to learn \nConfident communicator, able to work with stakeholders across finance and the wider business Desirable (not essential):\n Experience with ERP systems such as D365, Oracle, Hyperion/OneStream or similar, and exposure to Power BI.\n \nKey Responsibilities\n \nAssist with month-end close and production of monthly management accounts \nPrepare P&L, balance sheet, cashflow and working capital reports \nDeliver variance analysis with clear and insightful commentary \nComplete monthly balance sheet reconciliations \nPrepare accruals, prepayments, stock provisions and bad debt reports \nProduce own-store P&L reporting with commentary \nSupport forecasting processes, including quarterly order intake forecasts \nProvide sales and KPI reporting to support commercial teams \nAssist Accounts Payable with invoice coding and process improvements \nSupport Accounts Receivable activities when required \nLiaise with internal and external auditors \nManage contract documentation within internal systems \nSupport regulatory reporting (e.g. ONS surveys) \nContribute to ad hoc projects and continuous improvement initiatives \n \n What’s on Offer\n \nSalary of £40,000 \n25 days holiday (pro rata) \nPension scheme \nHybrid working (4 days based in Hayes head office, Friday’s working from home) Candidates MUST be within a commutable distance \nSubsidised lunch options \nOpportunity to gain exposure within an international finance environment

Operations Manager Croydon £50,000 - £55,000 + Progression + Growing Company + Company Vehicle + Market Leader + Medical Insurance + Immediate Start Looking to take the next step in your career? If so, this market leader is looking for an Operations Manager to hit the ground running. Thrive in an environment where you will be able to progress your career and develop your technical / management skills. You will be given responsibility while working closely with the service team covering the South of England. This rapidly growing market leader specialises in providing a high quality service to customers in the warewashing industry & due to excessive growth, they are looking to bring on an Operations Manager to help to manage the team. Have the opportunity to earn well whilst having a great all round package with the chance to carry on progressing technically and through the business. The Operations Manager Role Will include: • Working Together With Other Regional Operations Managers, • Managerial Role Covering The South Of England, • Managing a Team of Service Engineers The Successful Operations Manager Will Have: • Experience Managing a Team of Field Engineers, • Happy To Commute Around The South Of England, • Full Driving Licence Please Apply Or Call Toby On For Immediate Consideration. Keywords: service, engineer, field, technician, mobile, mechanical, electrical, install, repair, maintenance, manager, supervisor, director, senior, lead, Croydon, Surrey, Kent, Crawley, South, London, Gatwick, Tunbridge Wells, Sussex This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.

Department: FinanceReports to: Accountant (Property Budgets & Customer)Location: Marylebone, LondonThe Howard de Walden Estate (HdWE) is one of London’s largest and most prestigious estates, comprising over 800 properties across 95 acres of Marylebone. The Company owns, manages and leases its buildings to a diverse customer base across five sectors: healthcare, office, residential, retail and education. The property portfolio is managed through an in‑house team with a strong focus on long‑term stewardship, operational excellence and continuous improvement.The Company is embarking on a business-wide modernisation programme, to revitalise ways of working, data, systems and processes. Project Elevate has been initiated to replace the current Property Management and Accounting system (MRI Platform X), in place for nearly three decades.The programme will deliver a unified, scalable and supportable SaaS platform covering finance, property management, procurement, project accounting and reporting. It is a strategically important initiative that will fundamentally change how the organisation operates and how colleagues interact with core systems.Project Elevate is a multi‑year transformation programme to implement Microsoft Dynamics 365 Finance & Supply Chain Management as the organisation’s core ERP platform, integrated with existing Microsoft Dynamics 365 Customer Engagement and M-Files Document Management applications. The project will also incorporate specialist Independent Software Vendor (ISV) solutions, including Yavica’s FlexProperty and SignUp’s ExFlow products. This role is specifically concerned with Phase One of Project Elevate, which is expected to last around 12 months starting April 2026, with a target go‑live of April 2027.This role is a share-responsibility position, alongside the existing Service Charge Accountant. You will jointly be Subject Matter Experts on service charge governance and financial transactions for Project Elevate, and will provide advice, validation and assurance on end‑to‑end service charge requirements and future‑state design. The aim is to ensure that service charge processes, controls, reporting and data structures are robust, compliant and workable in practice.The role will be involved in both day-to-day Service Charge activities in our existing ERP system, as well as contributing to Project Elevate by supporting requirements gathering, process design, data transformation and readiness activities for service charging arrangements across the entire portfolio.HdWE requires an ERP solution to manage the full lifecycle of service charges across its estate: from schedule set‑up at unit level; lease variations affecting recovery; apportionments, floors and caps; on‑account charging based on budgets; expense capture and coding; balancing statement preparation and review; issuance to occupiers/leaseholders; and posting of charges/credits to customer accounts.The estate includes both residential and commercial buildings, including mixed‑use properties where residential leaseholders and commercial occupiers exist within the same building. The service charge model, disclosures, statutory processes and reporting therefore need to support both residential and commercial regimes, and accommodate split schedules and apportionments within a single asset.The role will also act as a key bridge to the technical project delivery team. The role is not a technical systems configuration role; it exists to help the business successfully adopt the new platform through process standardisation, data improvement and user readiness.A key requirement of this role is to champion the programme principle of “adopt, not adapt” — adopting standard solution capability and best practice wherever possible to protect ease of use, upgrade pathways and long‑term sustainability. Customisation should be treated as the exception and only pursued where absolutely necessary, as a critical business differentiator. • Lead requirements definition for service charge set‑up, budgeting, on‑account demands, expense capture, apportionment, caps/floors, & year‑end reconciliation (balancing statements & postings)., • Translate lease provisions and service charge regimes into clear system requirements, controls and data models (including audit trails and evidencing)., • Define and validate service charge reporting outputs needed by Finance, Property Management and Asset Management for decision‑making and tenant/leaseholder communications., • Support standardisation of coding and allocation approaches to improve consistency and management information quality across the portfolio., • Support standardisation of accrual reporting basis for service charge accounts., • Apply knowledge of relevant professional standards and guidance for service charges in commercial and/or residential contexts, to inform design decisions., • Ensure the future design supports both residential and commercial service charge regimes, including mixed‑use buildings with distinct schedules, differing consultation/disclosure expectations, and clear, defensible apportionment methods., • Apply knowledge of relevant UK service charge legislation and statutory processes (e.g., consultation requirements for qualifying works/long-term agreements, and information/disclosure expectations for service charge statements) to inform system requirements and controls., • Ensure future processes support appropriate transparency, timeliness, and dispute‑reduction measures through clear documentation, tenant/leaseholder information and consistent reporting., • Advise on how independent review / audit requirements (where required by lease or policy) should be supported by data, controls and reporting packs., • Define the minimum viable service charge data model for go‑live (properties/units, schedules, cost categories, apportionments, caps/floors, reserve/sinking funds where applicable)., • Support data cleansing and validation activities to ensure balances, budgets and apportionments are accurate and fit for migration., • Work with stakeholders to ensure service charge expenditure coding and workflow approvals are aligned to the budget structures and recoverability rules., • Support integration and reporting needs (e.g., ensuring data can be extracted for audit/review and management reporting, and that document evidencing can be linked where required)., • Support planning and execution of User Acceptance Testing (UAT) for service charge scenarios, including test data set‑up, reconciliation checks and defect triage., • Review and sign‑off service charge process designs and key outputs as part of go‑live readiness., • Support training content and ‘how we do service charges’ guidance for Finance and operational colleagues, including practical examples and controls., • Support decision‑making by helping stakeholders distinguish between essential requirements / true differentiators and preferences rooted in historic ways of working that should be addressed through process change, data improvements, or training., • Where deviation from standard is proposed, ensure the rationale is evidence‑based and aligned to long‑term maintainability., • Support review, cleansing and standardisation of datasets (properties, units, leases, occupiers/customers, service charge and planned works data), recognising that improved data quality underpins a successful go‑live., • Participate in data validation exercises and help confirm data definitions and reporting outputs relevant to commercial property and asset management., • Support testing and readiness activities and provide practical support to colleagues through training, UAT preparation and early life support as needed., • Provide hypercare for service charge processes, ensuring issues are resolved quickly and controls are maintained, • Service Charge Accountant (in-situ SME), • Finance leadership and core Finance team (GL, AP/AR, reporting), • Commercial Property Management and Residential Property Management teams, • Asset Management team (budgeting, planned works, recoverability considerations), • Facilities Management (planned maintenance/PPM and service charge recoverability inputs,, • Reporting accountants (as required for service charge accounts), • Director of Operations, Business Analysts, IT Project Manager (internal support stakeholders), • External System and Change Management partners (Avanade & Yavica), • Demonstrable experience in service charge accounting in a UK property context (commercial, residential, mixed‑use), including annual budgets, year‑end reconciliations & stakeholder queries., • Experience working across both residential and commercial service charge regimes (or a mixed‑use portfolio), including understanding how differences in lease structures, statutory processes and reporting expectations affect budgets, demands and year‑end statements., • Strong working knowledge of how service charge costs are captured, allocated, and reconciled (accruals, prepayments, journals, balancing charges/credits, & funds statements where applicable)., • Ability to interpret leases/tenancy documentation to determine service charge recoverability, caps/floors, apportionments and disclosure requirements., • Experience partnering with property and facilities teams to improve coding discipline and ensure expenditure is accurately captured against budgets., • Advanced Excel skills and confidence working with large datasets and reconciliations; able to explain variances clearly to non-finance colleagues., • Strong analytical and problem‑solving skills, with the ability to think laterally., • Excellent stakeholder engagement skills, including management and communication skills, with the ability to work effectively with colleagues across multiple business functions., • Professional accounting qualification - qualified, part-qualified or qualified by experience.Knowledge of professional standards and technical releases relevant to service charge reporting (commercial and/or residential), and experience preparing audit/review packs., • Experience with property management accounting systems (e.g., MRI or similar) and supporting ERP or finance transformation projects., • Experience of VAT considerations within service charges & VAT position reconciliations., • Experience supporting service charge aspects of acquisitions/disposals (handover packs, balancing statements, and true-up processes)., • Exposure to change programmes, systems replacement, structured process improvement, or data transformation work., • Familiarity with structured testing / readiness concepts (e.g., SIT/UAT, cutover, hypercare), even if not previously owned as a specialist., • Interest in emerging technologies, including artificial intelligence, autonomous agents, and automation., • Highly detail-oriented with a strong control mindset and commitment to accuracy., • Pragmatic and improvement-focused, able to simplify and standardise processes (‘adopt, not adapt’) while maintaining compliance., • Comfortable working in an environment with mixed change maturity levels., • Able to balance assurance with delivery pragmatism. while remaining constructive and business‑focused., • Collaborative, curious and proactive, with interest in learning and continuous improvement. This role description reflects the current requirements of the position. As Project Elevate progresses, responsibilities may evolve to reflect the needs of the business., • 25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure., • Private medical insurance with Bupa., • Defined contribution pension scheme with 12.5% employer contributions., • Life assurance at 7x salary., • Group income protection scheme., • Interest free season ticket loan., • Employee Assistance Programme (EAP) and wellbeing app “ ”., • Cycle to work scheme., • Onsite gym with 7 weekly classes and 2 Wattbikes., • Regular staff socials and an annual company away day., • Free fruit and breakfast cereals., • Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period)., • Hybrid working arrangements -minimum of 155 days in the office per year with minimum of 2 days (not fixed) per week in the office.

About us The Fidelis Partnership is a leading specialty, bespoke and (re)insurance business. We have built our name on a 40-year track record of outperformance, and we continue to beat the market in our underwriting and returns. More information on The Fidelis Partnership can be found at The Company currently writes lines of business including; specialty insurance: aviation & aerospace, energy, marine, property, terror & political violence, contingency and other specialty lines; reinsurance: property reinsurance, property retrocession, specialty reinsurance, whole account/multi-class and bespoke. Role Overview The HR Operations Manager is responsible for overseeing the day-to-day delivery of efficient, compliant, and scalable HR services across the organisation. This role ensures the smooth execution of core HR processes—including employee lifecycle management, HR systems administration, and policy implementation, while driving continuous improvement and operational excellence. Working closely with HR leadership and cross-functional stakeholders, the HR Operations Manager enhances employee experience, ensures regulatory compliance, and leverages data and technology to optimise HR performance and support business objectives. Role Responsibilities • Lead delivery of HR operations and administration, • Manage a team of UK-based HR Admin / Advisors and Offshore team in India, • Allocate work, manage performance, and maintain service standards across both onshore and offshore teams, • Act as the key operational escalation point across HR admin activities, • Support and maintain delivery across HR lifecycle administration, Benefits and onboarding (including monthly onboarding event), Right to work, visas, relocation processes, • Ensure compliance with data protection, audit, and control requirements, • Support Workday implementation and transition (light touch as the focus is BAU), including cutover from current systems, supporting training and documentation updates, embedding new processes post-launch, • Contribute to process improvement over time, • Assist with ad hoc projects when needed Skills & Experience • Experience of working in HR operations or advisory within any industry, • Managerial experience of onshore and offshore teams would be preferable, • Expertise in providing process improvement initiatives, • Track record of working in a fast paced and agile environment, • Ability to build internal and external relationships in order to influence accordingly The Fidelis Partnership Ethos Our culture is defined by our ethos. It is the foundation of who we are and the core of everything we do. • Results – We want to be the best at the things we care about, so we focus on profitability over volume, with responsive decision-making and clear prioritised accountability., • Innovate – We aspire to lead the market in providing the services and products our clients need, and to drive change in the broader impact our industry has on human rights, society, and environmental sustainability., • Include – We create an environment where employees can bring their whole self to work, with open communication where everyone, irrespective of gender, ethnicity, sexual orientation or background, feels able to contribute ideas and be recognised and rewarded for their contribution, • Unite – We operate as team of individual talents that actively seeks to reflect the diversity of the societies in which we operate, giving our business the widest range of inputs and perspectives., • Respond – We work in a business exposed to sudden shocks and changes – elemental, political, economic and human – so we remain nimble and ready for change. Diversity, Equality & Inclusion Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership successes. This will be driven by a workforce that embraces Diversity and Inclusion at every level, in every department across The Fidelis Partnership.

UK | Field-Based | High-Growth QSR Brand We are working with an ambitious, fast-scaling QSR business that’s rapidly building its presence across the UK as part of a wider European growth journey. With multiple openings planned over the coming year, they are now looking to appoint an L&D Manager to shape and deliver the training strategy for the UK brand. This is a key hire for the business: they are looking for someone who can combine hands-on, in-store training with building the frameworks, playbooks, and systems needed to support long-term growth (including AI-enabled learning tools). The Opportunity As L&D Manager, you will partner closely with operations to roll out training across new and existing sites, ensuring every team is set up for success from day one. You will be instrumental in designing scalable training programmes, embedding brand standards, and creating a consistent customer and operational experience as the estate expands. This role is ideal for someone who enjoys being in the field but also wants to influence strategy and build something from the ground up. What You Will Be Doing • Leading training delivery for new site openings, • Rolling out structured onboarding programmes for new hires, • Supporting teams through launch periods and early trading, • Embedding brand standards, processes, and ways of working, • Delivering engaging, in-person training across multiple locations, • Coaching and developing store leadership teams, • Creating impactful training content for frontline employees, • Designing and maintaining operational playbooks, • Building scalable L&D frameworks to support rapid expansion, • Exploring and implementing modern learning tools (including AI-driven solutions), • Supporting the evolution of franchise-ready training models What They Are Looking For • Background in hospitality, QSR, or multi-site retail environments, • Proven experience supporting new store openings, • Strong operational understanding of food-led businesses, • Experience delivering training and developing teams at scale, • Confident facilitator in fast-paced, high-growth settings, • Excellent coaching, communication, and stakeholder management skills, • Highly organised, with the ability to manage multiple priorities, • Comfortable in a field-based role with regular travel You Will Thrive If You Are • Hands-on and proactive, • Passionate about people development, • Energised by fast-growth, evolving environments, • Able to balance day-to-day delivery with long-term strategy#] Salary & Benefits • £50,000 – £60,000 (depending on experience), • Travel expenses covered, • Clear progression to Head of L&D / Head of Training, • Opportunity to shape training within a scaling, European growth brand

We're partnering with a high-growth, PE-backed technology business on an exciting search for a Product Manager to own their internal tools and platforms function. Having recently secured significant additional investment, they're scaling rapidly and this role sits at the heart of that growth, ensuring internal teams have the tooling they need to operate at scale. You'll be embedded in a cross-functional squad working closely with Engineering, Data, Design, and stakeholders across Operations, Commercial and Finance. The team is made up of product professionals from some of the most respected names in UK tech. The Role.... • Owning the end-to-end delivery of internal tools and platforms, from discovery through to launch and iteration, • Partnering with internal teams to uncover pain points, map workflows, and identify opportunities, • Exploring and applying AI-powered solutions to drive efficiency, reduce manual effort, and improve quality across internal workflows, • Translating ambiguous internal user needs into clear problem statements, prioritised backlogs, and measurable outcomes, • Balancing short-term fixes with longer-term platform thinking to support scalability and reliability, • Defining success metrics around adoption, efficiency, reliability, and internal satisfaction Requirements... • Product experience, ideally with internal tools, platforms, or B2B products, • A hands-on delivery mindset; you're comfortable owning a backlog and driving execution, • Curiosity around AI and automation, with practical experience applying them to real workflow problems, • Strong stakeholder management skills and the ability to turn ambiguity into clarity, • Comfort working in agile environments, iterating quickly, and using data to guide decisions This is a great opportunity to shape a significant product area within a scaling business that takes product seriously. You'll be joining a warm, high-calibre team in a discovery-oriented environment. Salary up to £70,000 + benefits. Hybrid working.

Facilities Manager (12-Month FTC) | London | Up to £60,000 We are working with a leading UK law firm to appoint a Facilities Manager for a 12-month fixed-term contract, based in London. This is a high-impact role, taking ownership of facilities operations across multiple offices, leading a team, and ensuring a consistently high standard of service delivery in a professional services environment. The Opportunity You’ll oversee the day-to-day running of facilities and reprographics, working closely with senior leadership to drive operational efficiency, supplier performance, and workplace standards across the business. This role combines hands-on operational management with strategic oversight, making it ideal for someone who thrives in a fast-paced, service-led environment. Key Responsibilities • Lead and manage facilities, reprographics, and support teams to deliver high-quality internal services, • Oversee contractor performance, supplier relationships, and service delivery across multiple sites, • Support office moves, refurbishments, and workplace optimisation projects, • Manage budgets, procurement processes, and cost efficiencies, • Ensure meeting rooms, office environments, and equipment are maintained to a high standard, • Act as a key point of contact for facilities-related queries and service improvements Health & Safety • Ensure full compliance with all Health & Safety legislation and best practice, • Oversee risk assessments, fire safety procedures, and workplace compliance, • Manage DSE assessments, first aid provision, and training requirements, • Act as deputy to the Head of Facilities when required What We’re Looking For • Minimum 5 years’ experience in a facilities management role, • Proven experience managing or supervising teams, • Health & Safety qualification (essential), • Experience within a law firm or professional services environment (highly advantageous), • Strong stakeholder management and communication skills, • Commercial awareness with experience managing suppliers and budgets, • Proactive, organised, and able to operate with autonomy Additional Details • 📍 London-based (with occasional travel to regional offices), • 💰 Salary: Up to £60,000, • 🗓 12-month fixed-term contract, • 🧩 Interview process: 2 stages (including at least one in-person) This is an excellent opportunity to step into a visible, business-critical role within a well-established and growing firm. If you’re a Facilities Manager looking for your next role or open to a strategic move into a high-performing environment, let’s have a conversation. Apply or message directly to discuss in confidence.

Head of Compliance (Insurance) London/Hybrid A well-established global insurance group is seeking an experienced Head of Compliance to lead its Compliance function. This position would be ideal for a Generalist Senior/ Compliance manager that is looking to step up into a senior leadership role with responsibility for shaping and delivering the organisation’s compliance strategy, financial crime framework and regulatory oversight, while managing and developing a high-performing Compliance team. The Role Reporting into senior executive leadership, you will act as the key Compliance lead and trusted advisor to the business, ensuring robust governance, strong regulatory alignment and effective management of compliance risk across UK and international operations. Key Duties Leadership & Strategy • Lead, develop and manage the Compliance function, including line management of a small team, • Define and deliver the Compliance strategy and annual Compliance Plan, • Act as the primary Compliance advisor to senior leadership and key stakeholders Regulatory Advisory & Oversight • Provide expert, commercially focused advice on regulatory requirements, • Oversee regulatory engagement, • Ensure the business operates in line with applicable regulatory frameworks and risk appetite Financial Crime & Risk Management • Own and oversee the financial crime framework, including sanctions, due diligence and controls, • Provide sign-off on complex financial crime and regulatory decisions, • Ensure robust controls are in place to mitigate compliance and regulatory risks Monitoring, Governance & Frameworks • Oversee the design and execution of risk-based compliance monitoring and assurance programmes, • Maintain and enhance compliance policies, frameworks and governance structures, • Lead Board and Committee reporting, providing clear insight on compliance risks and issues Culture, Training & Stakeholder Engagement • Promote a strong compliance culture across the organisation, • Oversee the delivery of compliance training and awareness programmes, • Build strong relationships across underwriting, operations and senior management

Commercial Contract Manager (PR/006756) Location: London – Hybrid (2-3 days per week) – Travel across the UK as needed Salary: up to £75,000 Job Details Our client, an international services business, currently have an opportunity for a Commercial Contract Manager, within a fast growing commercial department, this is a unique opportunity, a chance to be truly impactful and shape the future of the organisation. The company have a long and successful history of delivering large projects to various private and public sectors clients and looking for ambitious, commercially minded individuals who are looking to progress their careers in a reputable function. The role holder will have the opportunity to lead a portfolio of high value contracts with existing clients in the healthcare sector and help with retention / winning new business through acting as a trusted advisor to the business and client. You Will • Identify the risks, liabilities, and commitments of contractual agreements; ensure these are clearly understood and that the business fully appreciates any potential impact., • Review, draft, update and maintain contract documents, • Monitor and report performance and compliance against contractual obligations including commercial performance, financial management and contract management, • Monitor customer satisfaction, • Work with the contract delivery teams to ensure that the management of change request process and change implementation is carried out in line with the contracts., • Report on progress of change requests and projects, • Review contract performance, assessing commercial risks and ensuring appropriate steps are taken to manage the risk, • Prevent and resolve contractual disputes, • Assuring adherence to Group Commercial Policy, • Supporting the client engagement teams in all commercial aspects, post contract signature, to achieve the orders, profit and cash budget and overall management of the Client relationship., • Support the delivery streams who are responsible for the delivery of projects and provide clear direction working with the client engagement team. The Person • Experience of working in the healthcare industry would be advantageous, • Growth minding – looking at maximising value and minimising risk, • Experience of working closely with finance, operations and technical specialists, • Good on both the legals and financials If this role aligns with your experience, please get in touch with Casey at

18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM) Required Qualifications Experience • 18+ years of experience in IT / Digital Transformation programs, • 10+ years managing large enterprise programs, • Experience managing large telecom or enterprise platform programs, • Proven experience managing multi-vendor global delivery teams Program & Delivery Skills Strong experience in: • Large-scale program management, • Scaled Agile frameworks (SAFe preferred), • Managing Agile Release Trains, • Enterprise transformation programs, • Global delivery models ServiceNow Knowledge Strong understanding of ServiceNow platform capabilities, especially: • ITSM, • ITOM, • CMDB, • TSOM, • TSM Preferred Certifications • SAFe Program Consultant (SPC) or SAFe Agilist, • PMP (Project Management Professional), • PRINCE2, • ServiceNow certifications, • ITIL Certification Leadership Competencies • Strategic thinking and program governance, • Executive stakeholder communication, • Conflict resolution and negotiation, • Vendor management expertise, • Risk management and decision-making, • Ability to lead large distributed teams Key Success Metrics • Successful delivery of ServiceNow transformation roadmap, • Program delivered on time, within scope, and within budget, • High stakeholder satisfaction, • Effective multi-vendor collaboration, • Improved telecom operational efficiency

Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: • Perform system maintenance, patching, and upgrades in line with change management procedures, • Monitor application health and performance, proactively resolving issues, • Manage user access controls and support security audits, • Respond to incidents and service requests within SLA targets, • Support application deployments, integrations, and configuration changes, • Maintain documentation, runbooks, and support knowledge base articles, • Identify opportunities for automation and process optimisation, • Track and report on KPIs, system uptime, and user engagement metrics, • Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: • 3+ years of experience in enterprise application support or IT operations, • Strong troubleshooting and analytical skills, • Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools, • Understanding of access management, patching, and vulnerability remediation, • Exposure to ITIL practices and professional services environments, • Experience with documentation tools and scripting (e.g., PowerShell, Python), • Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

This is a flagship site for a growing hospitality group - high volume, well-regarded, and a key part of their future plans. They are looking for a Sales & Events Manager to take full ownership of the function on-site, bridging the gap between sales and operations and ensuring every booking lands properly and delivers. This role is hands-on. It suits someone who wants to be on the ground, building relationships, driving revenue, and seeing events through from first enquiry to execution. There is flexibility built in, but the expectation is clear - if you bring in the business, you own the experience. The role: • Take full ownership of sales and events for the London Bridge flagship, managing client accounts end-to-end, • Drive corporate and group bookings, building a strong and consistent pipeline through networking and outreach, • Manage the full booking journey - from enquiry through to delivery - ensuring seamless handover into operations, • Be present for key bookings and high-value events, ensuring they are executed to a high standard, • Work closely with the General Manager to align sales activity with operational delivery and build a strong on-site partnership, • Identify and convert new business opportunities while maintaining strong relationships with existing clients, • Use Tripleseat and SevenRooms to manage bookings, reporting, and performance tracking, • Contribute to ongoing improvements in systems and processes as the group reviews and integrates its tech stack, • Collaborate with marketing on local outreach and campaigns to drive awareness and bookings The person: • Proven background in hospitality sales & events, • Strong commercial instinct with a track record of driving revenue and closing deals, • Comfortable owning client relationships end-to-end, with a hands-on approach to delivery, • Able to build strong relationships with operations teams, particularly at GM level, • Organised and detail-focused, with the ability to manage multiple bookings and priorities, • Confident using booking and CRM systems such as Tripleseat and SevenRooms, • Natural networker who enjoys being out in the market and building connections, • Motivated by commission and performance, with the drive to grow the function

Looking to step into a high-impact Finance Manager role within a fast-paced, international environment? This is a fantastic opportunity to join a leading, globally connected real estate business with strong European operations. The company A global, market-leading real estate organisation with a significant presence across the UK and Europe. Known for its collaborative culture and high-performance finance function, this business offers excellent exposure to senior stakeholders and international operations. Role & Responsibilities Reporting to the Financial Controller, you’ll take ownership of corporate accounting across Europe (UK & Ireland focus), playing a key role in reporting, controls, and business partnering. • Lead monthly financial reporting with clear variance analysis, • Oversee operating costs, including payroll, and provide insights to FP&A, • Manage VAT and compliance reporting (UK & Ireland), • Partner with FP&A on budgets, forecasts, and business planning, • Own audit processes and act as key contact for external auditors, • Review balance sheet reconciliations and strengthen financial controls, • Drive process improvements and enhance reporting quality, • Lead and develop a small international team What's required • ACA / ACCA / CIMA qualified, • Proven experience in a similar role within a multi-entity, international business, • Strong technical accounting knowledge (ideally within real estate), • Experience in compliance, including VAT preparation and submission, • Experience in payroll accounting, • Strong leadership, communication, and business partnering skills, • Ability to work in a fast-paced, deadline-driven environment What you get • High-visibility role with senior stakeholder exposure, • International scope across UK & Europe, • Leadership responsibility with team management, • Opportunity to influence processes, controls, and strategy, • Clear progression within a global organisation, • Excellent salary & benefits package & hybrid working (3 days office based)

7-VWACM/NCW Candidate Manager At VWA – Boutique Recruitment Consultancy Temporary (with the possibility to extend to Permanent) West End Up to £40k depending on experience VWA is hiring! We are looking for a hardworking, highly communicative and team-playing individual to join our team as Candidate Manager. This is an excellent opportunity for someone looking to develop their skills in a commercial and people-focused environment. About Us: VWA is a boutique recruitment consultancy and has been established for 36 years - there is a true family feel in our culture and approach. We largely focus on the London market, although have a reach extending outside of the UK, supporting with a range of hiring needs, including: • Business support and administrative roles, • Operations, • Marketing, • HR, • Finance, investments and accountancy, • Private PAs About the Candidate Manager Role: This is a Candidate Manager role, sitting at the heart of the business and responsible for delivering an exceptional end-to-end candidate experience. Working closely with consultants across the firm, you will play a key role in coordinating recruitment processes, managing candidate relationships and ensuring all activity runs smoothly and efficiently. Responsibilities will include (but are not limited to): • Acting as the main point of contact for candidates throughout the recruitment lifecycle, • Coordinating interviews across multiple stakeholders and managing complex scheduling, • Supporting candidate preparation, briefing and feedback processes, • Tracking candidate progress and maintaining accurate, up-to-date records and availability, • Preparing candidate profiles, CVs and client-facing documentation, • Managing candidate submissions, onboarding and compliance processes, • Maintaining CRM accuracy and ensuring strong candidate visibility across the business, • Supporting search delivery through candidate mapping and pipeline management, • Building and engaging candidate communities, supporting outreach and market insight generation About You: • Ideally 1+ year of experience in a coordination or administrative role within a fast-paced environment, • Highly organised with strong attention to detail and the ability to manage multiple priorities, • Excellent communication skills with a professional and personable approach, • Proactive, adaptable and able to work at pace, • Strong sense of ownership and accountability, • Comfortable working to deadlines and managing changing priorities, • Commercially aware with an interest in recruitment and candidate engagement, • Experience with CRM systems and platforms such as LinkedIn is advantageous but not essential Additional Information: • Competitive salary plus commission and discretionary bonus, • Hours: 9:00am – 5:30pm (flexibility required outside core hours where needed), • Hybrid working following probation (3 days in office, including Tuesdays and Thursdays), • 25 days holiday plus carry allowance, • Pension and healthcare contributions, • Supportive, collaborative team environment with strong development opportunities If this sounds like the Candidate Manager role for you, please get in touch!

Regional Operations Manager | London Are you an experienced operations leader with a background in Commercial Estate Soft Service Delivery? We’re looking for a Regional Operations Manager to oversee service delivery across a portfolio of high-profile, blue-chip client sites in London. Candidates must have Property / Real Estate experience. This is a fantastic opportunity to step into a strategic leadership role where you’ll drive performance, lead multi-site teams, and play a key part in maintaining exceptional client standards. 🔧 What You’ll Be Doing • Leading security, specialised high service cleaning and soft services operations across multiple sites, • Driving service excellence and ensuring compliance with H&S and quality standards, • Managing financial performance and contract profitability, • Developing and supporting regional management teams, • Building strong client relationships, • Supporting business growth and tender processes ✅ What We’re Looking For • Proven multi-site operational leadership experience, • Strong commercial awareness, • Experience working within high-profile or blue-chip environments, • Excellent people leadership and communication skills, • Sound understanding of H&S and employment practices, • Willingness to undergo BS7858 vetting ⭐ Desirable NEBOSH | IOSH | BICSc | SIA Licence 🎁 What’s In It For You? • 24/7 GP access for you & your family, • Mental health & wellbeing support, • Cycle to Work scheme, • Financial & legal advice This is a great opportunity for driven, experienced candidates who are looking for the next chapture in their career. Working across high end client sites, driving opportunity and high standards of service across all areas. Candidates will not only need proven Estate experience but also hold a strong ability to engage with clients, senior team members and motivate / support your site teams. Contact me now for the further information.

Criterion Capital is seeking a Design Manager to control the design development process and the consultants teams for our commercial to hotel conversion projects. The Design Manager will be responsible for managing the entire design process and consultant teams, ensuring that design solutions meet client and the ERs, project cost and timescale goals, and all relevant regulatory requirements. The ideal candidate will have commercial conversion experience, and rounded experience on hotel projects delivery (Fit Out, Envelope and Services). Job Overview • Manage and oversee the consultant and contractor design process for our hotel conversion projects, ensuring all consultants’ designs meet the project’s functional, aesthetic, and technical requirements. Monitor the Consultants deliverables and programs for each stage,, • Identify and recommend early involvement of specialist packages and coordinate the work of external specialist contractors and suppliers, • Collaborate closely with the project management and operations team to ensure designs are aligned with project scope, budget, and programme and the relevant information has been shared between the project team, • Serve as the primary point of contact for all design-related matters related to the project(s), communicating effectively with clients, project managers, and construction teams., • Facilitate design review meetings with stakeholders to present concepts, obtain feedback, and refine designs to achieve final approvals., • Identify and Proactively address potential design challenges and risks that could impact costs, timelines, or project feasibility., • Incorporate sustainable design principles into all projects, ensuring that designs minimize environmental impact and adhere to green building standards where applicable., • Ensure the Consultant information format and output as well as production of all design documentation, is accurate, complete, and clear, • Support the construction stage by managing on behalf of the Principal Contractor all relevant duty holder process, • Contribute to the project QA/QC processes required to be established to ensure that the agreed design is closely controlled on site; About You: • A minimum of 3 years’ industry experience in consultancy and/or design manager roles within main contract or developer business’, • Experience as a Design Manager or similar role, preferably in hotels, or related fields., • Bachelor’s degree in architecture, or a related field., • Ability to manage design teams and coordinate with multiple stakeholders., • Experience in managing design projects within budget and to the highest quality standards., • Understanding of construction methods and how design choices impact project feasibility and costs and achieve compliance with current building regulations., • Proficiency in design software (e.g., AutoCAD, Revit, SketchUp) and familiarity with project management tools (Procore).

MEP Construction Manager – UAE We are building a talent pipeline and are interested in connecting with potential candidates for future opportunities. This posting is to gather expressions of interest for upcoming roles. This role is based on-site in the UAE and will require relocation. Who We Are ALEC Engineering and Contracting L.L.C. (ALEC), part of ICD, is a leading GCC construction company known for delivering complex, high-profile projects. With 20+ years of experience, ALEC builds across sectors including airports, hospitality, retail, and high-rises In the UAE, ALEC has delivered many of the nation’s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions. ALEMCO provides integrated MEP and facilities services that power some of the region’s most ambitious developments. From electrical systems to long-term maintenance, we focus on technical reliability and sustainable performance - supported by an inclusive and skilled team with a passion for engineering excellence. Why Join Us? At ALEMCO, you’ll lead teams on groundbreaking projects that set new industry standards. As a Construction Manager based in the UAE, you’ll take charge of MEP installations, working with a multidisciplinary team to deliver world-class outcomes. Be part of a collaborative environment where innovation, quality, and teamwork are celebrated. Your Role • Lead and manage daily site operations for MEP installation works, ensuring efficiency and productivity targets are achieved., • Oversee method statements, risk assessments, and DSTI schedules, ensuring compliance with HSE and QA/QC standards., • Coordinate with Project Engineers to manage procurement schedules, including long-lead items and material delivery timelines., • Ensure all drawings, specifications, and contract documents are up to date and properly communicated to site teams., • Monitor and maintain site records, including progress, constraints, and resource requirements., • Drive testing & commissioning activities, ensuring compliance with project specifications and client expectations., • Manage subcontractors and vendors to ensure timely delivery and performance standards., • Promote a zero-defect and safety-first culture, minimizing LTI and near misses., • Track and improve team performance, ensuring optimal workforce productivity and engagement. What We’re Looking For • Bachelor’s degree in Mechanical, Electrical, or Electronic Engineering (or equivalent)., • Minimum 8 years’ experience in MEP construction, with at least 2–3 years in a senior role., • Strong knowledge of local regulations and construction standards., • PMP or other project management certification is desirable., • Experience in sustainable building practices, Agile or Lean methodologies is a plus., • Proven ability to lead multidisciplinary teams in fast-paced project environments. Ready to Build the Future? If you’re inspired by what you’ve read and believe you’re the right fit, we’d love to hear from you. Join ALEMCO and lead a high-performing team that drives excellence across the UAE. Apply today and be part of something extraordinary.

Are you looking for a small business to sink your teeth into and help with all things finance and operations? The RD Group is growing and through acquisition of VMI.tv we now have one of the largest independent film equipment rental businesses in the UK. In tandem with RD Studios, the home of some of the biggest ads and tv shows and RD rentals we are becoming quite a force. We are looking for a Finance Operations Manager who can analyse every part of the business, have oversight over the other elements of the business and assist the senior leadership in making critical business decisions.

Shopify Plus Ecommerce Platform Manager Location: London UK- 3 fixed days a week Permanent About the Role We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide This role requires both business and technical acumen with an end-to-end understanding of D2C architecture spanning storefronts integrations operations and data flows As part of our team of Shopify Plus platform you will oversee its setup configuration and ongoing performance ensuring that our stores run smoothly securely and efficiently You will act as a subject matter expert providing technical proficiency documentation training and Handson problem-solving while enabling new capabilities and integrations across the business This is a pivotal role for someone passionate about eCommerce technology platform scalability and operational excellence in a high growth global environment Key Responsibilities • Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades, • Oversee and optimise the end-to-end D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems, • Manage user permissions access controls and customer data privacy requests deletions data access, • Implement and manage Shopify Flows and customer service workflows as needed, • Partner with territory platform managers to align global standards and share best practices, • Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design, • Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution, • Create maintain and deliver technical documentation process guidelines and user training materials, • Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption, • Continuously refine document and train teams in platform usage to improve performance and efficiency Qualifications Experience • 3-5 years technical management experience in eCommerce with Handson Shopify Plus expertise in Mult instance global environments, • Proven experience with PIM OMS and WMS systems, • 10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce, • Strong working knowledge of Shopify frontend standards APIs and data structures, • Track record of translating requirements into practical innovative solutions, • Skilled in technical documentation requirements gathering and architecture diagramming, • Proficient in tools for process design technical specification and knowledge management, • Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively, • Excellent written and verbal communication skills for both technical and business audiences Mandatory Skills : OMS,WMS, Shopify plus, ecommerce

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at . We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing: • Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days., • Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption., • Utilize automation tools and standardized playbooks to streamline onboarding steps and communications., • Track and report onboarding progress, time-to-value metrics, and customer activation milestones., • Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders., • Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption., • Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams., • Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks., • Design and deliver best-practice recommendations that drive product utilization and customer ROI., • Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans., • Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience., • Participate in renewal preparation for your book of business and support expansion conversations., • Support one-off customer projects requiring configuration, data review, or workflow customization., • Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer., • Identify upsell and cross-sell opportunities based on customer needs and product usage insights., • Partner with Sales to influence expansion and renewal outcomes. What we’re looking for: • 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment., • Fluency in both English & German language skills, ability to read and write in both languages., • Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role., • Strong written and verbal communication skills, including customer presentations or training delivery., • Proficiency with CRM systems, automation tools, and (ideally) customer success platforms., • Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously., • Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios., • Ability to follow and improve standardized processes while maintaining a customer-first mindset. What’s in it for you: • Hybrid work arrangements and competitive paid time off programs., • Comprehensive commercial medical insurance coverage to meet all your healthcare needs., • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales, • A creative, innovative, and global working environment in the creative and software technology industry, • Highly engaged Events Committee to keep work enjoyable., • Reward & Recognition Programs (including President's Club for all functions), • Professional onboarding program, including robust targeted training for Sales function, • Development and advancement opportunities (high internal mobility across organization), • Great pension scheme to save for your future, and so much more! #LI-DNI Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CONTRACT ROLE: 6 - 12 Months A leading global premium drinks business is looking for an Operational Excellence Manager. This is a high-impact role supporting the Managing Director and senior leadership team to drive strategic initiatives, improve organisational effectiveness and enhance commercial execution across the region. This role sits at the centre of the business, partnering closely with commercial, finance, supply chain and category teams to improve processes, strengthen planning capabilities and drive operational performance. Key Responsibilities Strategic & Leadership Team Support • Partner with the Managing Director and regional leadership team to prioritise and drive strategic initiatives., • Provide analytical and operational support across key business workstreams., • Facilitate leadership planning cycles, including annual and mid-term strategic planning., • Lead initiatives to improve planning, reporting and performance measurement across the region., • Identify inefficiencies and implement process improvements to drive agility and productivity., • Work with regional teams and IT to implement new systems and automated ways of working., • Partner with Sales, Finance and Marketing leaders to strengthen Sales & Business Planning processes., • Improve commercial tools, reporting and execution standards across the organisation., • Support the rollout and optimisation of commercial systems and trade investment processes., • Act as a key link between commercial teams and the supply chain to ensure operational alignment. What We’re Looking For • Bachelor’s degree in Business or related discipline., • 4+ years’ experience in FMCG or branded consumer products, ideally within commercial, strategy or finance roles., • Strong business acumen with exposure to P&L performance., • Proven experience delivering cross-functional projects or transformation initiatives., • Excellent analytical, organisational and communication skills., • Ability to influence stakeholders across a matrixed organisation. Why This Role? This is a high-visibility position offering exposure to senior leadership and the opportunity to shape how a leading drinks business operates across Northwest Europe. You’ll play a key role in improving organisational performance while working in a dynamic and fast-moving consumer brand environment. Apply today! Email: We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Technical Payments Platform Manager | Private Bank | Banking | London | Permanent Do you want to work for one of the most established and oldest private banks in the UK? We are looking for an experienced Technical Payments Platform Manager to lead the delivery and modernisation of our payments platforms. • Full time, Permanent role, • Hybrid (2/3 days a week, London), • Competitive Salary (+Bonus and Benefits) About the role This is a delivery‑focused, technical leadership role for someone who understands payments technology at depth and takes real ownership of complex change. You will be responsible for delivering and modernising key payments platforms, working closely with architects, engineers, operations, and business stakeholders to land large‑scale technology change within a regulated banking environment. This role is not an architect position and not a product‑only role. We are looking for a genuine technologist who delivers. Someone who is comfortable working at a detailed technical level and able to openly discuss APIs, integrations, platform behaviour, and non‑functional requirements with development teams. Key responsibilities • Own the end‑to‑end delivery of multi‑year payments transformation initiatives Faster Payments CHAPS ISO 20022 messaging and migration impacts Payments APIs and platform integrations • Work closely with architects and engineers to translate designs into executable delivery plans, • Actively participate in technical discussions around APIs, integration patterns, platform dependencies, resilience, security, and performance, • Manage delivery roadmaps, risks, dependencies, and regulatory requirements, • Lead multidisciplinary teams directly and ensure strong delivery, quality, and outcomes What we’re looking for • Proven background delivering complex technology change in regulated environments, • Strong payments domain expertise (cards, Faster Payments, CHAPS, ISO 20022), • A solid technical foundation, ideally with engineering or hands‑on technical experience, • Experience delivering large‑scale, dependency‑heavy programmes end‑to‑end, • Comfortable engaging deeply with architects and developers on technical design and implementation, • Experience leading teams directly (not solely coordinating virtual or third‑party teams), • Strong stakeholder management and communication skills This role is NOT suitable for • Architect‑only profiles seeking a move into delivery, • Candidates from pure product or strategy‑only backgrounds, • Individuals without strong payments or technical experience Why join • Lead high‑impact payments modernisation in a respected private banking environment, • Real ownership and influence over platform direction and delivery, • Work closely with senior stakeholders, architects, and engineers, • Be part of a long‑term transformation journey with clear purpose and visibility If this sounds like something that aligns with your experience and you would enjoy then please apply directly for immediate consideration. Technical Payments Platform Manager | Private Bank | Banking | London | Permanent

Payments Product Owner – POS Role Overview: We are seeking an experienced Point of Sale (POS) Product Owner to lead the delivery of payment initiatives across our POS product suite. In this role, you will be responsible for executing the product roadmap for our POS payments platform, ensuring the timely and high-quality delivery of in-store payment capabilities, payment processing enhancements, terminal and hardware integrations, and seamless merchant and customer experiences. Working closely with Product Managers, Development teams, UI/UX, and third-party partners, you will translate product vision into clear, actionable requirements and successful delivery outcomes. You will ensure our payment products remain reliable, scalable, and valuable to both customers and internal stakeholders. The role reports to the Product Delivery Manager and involves close collaboration with software development teams, operational teams, third-party providers, customers, and key internal stakeholders. The successful candidate will be confident working across technical and non-technical teams and comfortable operating in a fast-paced, collaborative environment. Key Accountabilities: • Own delivery of the POS roadmap by translating product strategy into clear, actionable delivery plans., • Define and document requirements through detailed user stories, acceptance criteria, and supporting business context., • Produce supporting artefacts such as process flows, wireframes, sequence diagrams, and other documentation to communicate complex requirements clearly., • Maintain high-quality delivery documentation, ensuring epics, stories, and acceptance criteria are traceable throughout development, testing, and release., • Act as a consultative partner to stakeholders, using your product knowledge to shape requirements, guide decision-making, and ensure solutions deliver measurable value., • Collaborate with Architecture, Operations, Risk, and other cross-functional teams to ensure functional, operational, and non-functional requirements are fully understood and delivered., • Work closely with development teams and third-party partners to present user stories, clarify requirements, and remove delivery blockers., • Manage and prioritise the product backlog for POS payment initiatives, balancing business priorities, customer needs, and technical dependencies., • Coordinate cross-functional delivery across engineering, design, analytics, and operational teams to ensure smooth, on-time releases., • Communicate progress, risks, dependencies, and key decisions to project teams and stakeholders., • Validate that delivered features meet business requirements and are accurate, reliable, scalable, and user-friendly., • Support release planning and go-to-market activity to ensure the successful launch of new features and enhancements., • Capture feedback from customers, internal teams, and group companies, and incorporate this into ongoing backlog refinement and roadmap prioritisation., • Participate actively in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, demos, and retrospectives., • Proactively identify opportunities to improve the product, recommending new features or enhancements that create measurable value. Required Skills and Experience: • Proven experience as a Product Owner within a data-driven, fintech, payments, or software delivery environment., • Strong experience working with POS terminal devices and in-store payment solutions., • Solid understanding of end-to-end payment flows, including the roles of gateways, acquirers, processors, and payment terminals., • Demonstrated ability to write high-quality user stories, define acceptance criteria, manage backlogs, and work effectively with both technical and non-technical stakeholders., • Experience using wireframing, prototyping, or visualisation tools to communicate requirements., • Excellent communication, stakeholder management, and organisational skills, with a strong focus on delivery outcomes., • Experience working with third-party vendors and technology partners to deliver integrated solutions., • Familiarity with Android-based POS or terminal development environments. Desirable Skills and Experience: • Experience working with API-driven products and integrations, including REST and gRPC., • Understanding of data governance, PCI-DSS, compliance, and regulatory requirements within payments., • Exposure to Agile delivery methodologies such as Scrum or Kanban. Behaviours and Attributes: • Clear and concise verbal and written communication skills., • Self-motivated and proactive, with the ability to work independently and take ownership., • Highly organised, with the ability to manage multiple workstreams simultaneously., • Naturally curious and inquisitive, with a strong desire to understand how things work and continuously learn., • Strong collaborator who can build relationships, influence others, and drive positive outcomes., • Excellent presentation and storytelling skills, with the ability to explain complex concepts clearly to non-technical audiences., • Strong analytical and problem-solving capability, with a calm, structured approach under pressure.

• Project Manager, • Wealth Management/Advisory, • Can be remote working but comfortable with office attendance as and when needed, • Circa £90k, 6 mth Fixed Term Contract Fidarsi is partnering with an established wealth manager who are seeking a highly capable Project Manager to lead and support the delivery of complex programmes, ensuring strong governance, effective execution, and alignment with strategic objectives. This role spans programme management, hands-on delivery, and PMO leadership, requiring a balance of strategic oversight and operational control. Key Responsibilities: Programme & Project Management • Lead end-to-end delivery of large-scale programmes and projects, from initiation through to closure, • Define and manage scope, timelines, budgets, and resources across multiple workstreams, • Ensure alignment of programme outcomes with organisational strategy and business objectives, • Drive execution of complex change initiatives, ensuring milestones and benefits are realised, • Collaborate with cross-functional teams including technology, operations, risk, and business units, • Provide clear direction and leadership to delivery teams, fostering accountability and high performance, • Establish and maintain robust governance frameworks, reporting, and controls, • Produce high-quality reporting for senior stakeholders, including progress, risks, and financials, • Support portfolio prioritisation, resource planning, and capacity management, • Build strong relationships with senior stakeholders, including executive leadership, • Act as a trusted advisor, providing insight and challenge where needed, • Facilitate decision-making through clear communication and structured reporting Skills & Experience: • Proven experience delivering complex programmes in fast-paced environments, • Strong knowledge of programme governance, PMO frameworks, and delivery methodologies (Agile, Waterfall, or hybrid), • Excellent stakeholder management and communication skills at senior levels, • Experience managing budgets, financial tracking, and benefits realisation, • Strong problem-solving skills with the ability to bring structure to ambiguity Preferred Background: • Experience in financial services or regulated environments, • Exposure to strategic transformation, digital, or regulatory change initiatives Key Attributes: • Highly organised with strong attention to detail, • Commercially aware and results-oriented, • Adaptable and resilient in changing environments, • Strong leadership and influencing capability

Training & Development Manager Location: Hybrid – 3 days in our Lombard Street, London office Salary: £35,000 - £45,000 Depending on experience Hours: Full-time Shape the future of our people at AAG Wealth Management At AAG, our people are our greatest asset — and we’re serious about investing in their growth. We’re a fast-paced, high-growth business with big ambitions, and we’re looking for someone who’s passionate about developing talent, building capability, and raising standards across the firm. We’re entrepreneurial, collaborative, and constantly evolving. We work hard, celebrate success, and support one another — but above all, we care deeply about doing things properly and developing our people to deliver exceptional outcomes for clients. As the business continues to grow, we’re strengthening our commitment to structured training, professional development, and continuous improvement. This role is a chance to shape how our staff learn, grow, and progress, embedding high-quality training, strong technical capability, and a culture of development across AAG. This is not a back-office training role. This is about influencing standards, driving capability, and making a visible impact on how our people perform and progress. The Opportunity You’ll take ownership of training and development across AAG Wealth Management, shaping how our people learn, grow, and perform as the business continues to scale. You’ll design and deliver high-quality training programmes that build technical capability, confidence, and consistency across our PSS team — using your paraplanning experience to embed real-world best practice, strong standards, and regulatory excellence. Working closely with the Senior Operations & Technology Manager, Head of People & Operations, and wider leadership team, you’ll influence how new processes, systems, and regulatory changes are implemented and adopted across the business. You’ll be joining AAG at a pivotal stage of growth, with genuine autonomy to shape our training framework, materials, and culture of development. This is a role with real visibility, real responsibility, and the opportunity to make a lasting impact on both individual careers and the wider success of the firm. What You’ll Be Responsible For • Lead the training, development, and competency of all PSS staff., • Maintain, review, and quality-check the PSS Skills Matrix to identify training needs and upskilling opportunities., • Apply paraplanning knowledge to review PSS work for technical accuracy, learning, and progression., • Design, deliver, and coordinate onboarding and structured training programs for new starters., • Develop, maintain, and deliver AAG training materials, processes, and procedural frameworks., • Collaborate with the Senior Operations & Technology Manager on new processes and systems, including training creation, delivery, and post-implementation checks., • Liaise with SJP to implement new training materials and identify efficiencies and development opportunities., • Support all PSS towards SJP accreditation and ensure compliance with Consumer Duty training requirements., • Communicate updates from Partners, PSS, and Salesforce; deliver training at company meetings and weekly forums., • Identify performance or competency issues, supporting improvement plans through coaching and development., • Monitor Quality of Documentation (QOD), follow up on cases., • Provide additional operational support as requested by the Head of People & Operations. What We’re Looking For This role is ideal for someone passionate about training and developing people, with a strong desire to motivate, inspire, and enable others to reach their full potential. Essential Skills • 3+ years’ experience in training and development, including designing and delivering programs for individuals and teams, • Excellent paraplanning knowledge with the ability to review and quality-check technical work., • Ability to assess competencies and identify training/upskilling needs., • Experience in onboarding and structured training program delivery., • Proficiency in developing and maintaining training materials, processes, and procedural frameworks., • Strong collaboration skills to work with managers, team members, and external stakeholders (e.g., SJP)., • Ability to communicate effectively, including delivering updates and training sessions., • Competence in monitoring performance and supporting improvement plans., • Awareness of regulatory requirements and ability to implement related training. Desirable Skills • Familiarity with Salesforce or similar CRM systems for training and reporting purposes., • Previous exposure to practice management systems and process rollouts., • Coaching and mentoring experience, particularly in a financial service or paraplanning environment., • Ability to identify operational efficiencies and proactively implement improvements., • Confidence in presenting at company meetings and forums., • Flexibility to provide additional operational support as needed. Why Join AAG? We combine high performance with a people-first culture. • Competitive pension, • Private Medical Insurance, • Employee Assistance Programme, • 21 days holiday + annual accrual, • “Family Friday” early finish monthly, • Daily office breakfast

Purpose of the Role My client is currently seeking a Delegated Authorities Manager to join the DUA team on a 6 months Fixed Term Contract basis (initially). Your main focus during this period would be on the due diligence process thus experience/strengths in this area would be advantageous. Amongst other things you will ensure the Syndicate operates an effective monitoring and supervision control framework to the syndicate’s portfolio of delegated underwriting contracts. This position is suited to someone who can offer immediate expertise during a busy phase in the cycle. Duties and Accountabilities • Oversee the approval process for new delegated arrangements to both Lloyd’s and my client in line with company procedures, regulatory requirements and best practice, • Manage the annual due diligence process and the ongoing monitoring and oversight of existing Coverholders, Binding Authorities and DCAs. Allocate the delegated arrangements to DA Analysts, ensuring a balanced distribution and maintain oversight so that they are managed in line with company procedures, regulatory requirements and best practice, • Manage the audit process for all delegated arrangements. Set the annual audit plan, be the central contact point for audit queries and ensure that a coordinated approach is adopted between due diligence and audit when managing delegated arrangements, • Carry out quality control assessments of DA Analyst tasks, ensuring a high standard of completion and consistency across the business, • Oversee the EPI process ensuring adherence to the Syndicate’s procedures, • Liaise with the Operations Team on bordereaux receipt, timeliness and data quality issues, ensuring that feedback is provided to Coverholders, • Provide the business with delegated authority related support, advice and guidance, ensuring that a high level and collaborative service is delivered to key areas of the business, • Assist other members of the Delegated Authorities team with various tasks as and when required to do so Skills, Knowledge and Experience The successful candidate will: • Have relevant work experience gained in the London insurance market specifically within delegated authorities (and the due diligence process), • Have a good understanding of Lloyd’s Delegated Authority systems, • Be computer literate, they should have the ability to develop a full understanding and capability of in-house and MS systems, • Have the ability to work on own initiative and as part of the team, • Ability to build and maintain effective working relationships with colleagues at all levels within the organisation. Assertive but pragmatic in the conduct of the role with the ability to see the wider business context, • Good people management skills and the ability to oversee delegation of work., • Have well developed communication and stakeholder management skills

The Workspace Facilities Manager is responsible for the day-to-day coordination and delivery of facilities operations across a leased property portfolio. The role ensures safe, compliant, and efficient workspace environments through effective contractor management, hands-on maintenance support, and strong collaboration with internal teams, suppliers, and customers. Key Responsibilities Facilities Operations & Maintenance • Direct and oversee maintenance programs to ensure workspace condition and presentation meet operational and quality standards., • Diagnose and carry out hands-on repairs of routine maintenance issues, demonstrating strong problem-solving and self-delivery capability within occupied spaces., • Travel between assigned sites to monitor performance, respond to issues, and ensure timely completion of work orders and customer requests. Contractor, Vendor & Work Order Management • Manage contractors and suppliers across multiple sites, ensuring works are properly scheduled, delivered, and signed off in person., • Supervise vendor performance to ensure compliance with contractual, service, and quality standards., • Support vendor selection, tendering, and negotiation of service agreements., • Act as the primary contact for Facilities Management providers, cleaning vendors, and handyman services, ensuring daily task completion and progress against plans., • Maintain accurate records in ticketing systems (e.g. Freshdesk, Elogbooks) and ensure timely job closure and follow-up of outstanding issues. Facilities Coordination & Communication • Coordinate all facilities-related activities across the portfolio, including sourcing quotes, managing contractors, and driving issue resolution., • First line of approval for all cleaning and maintenance related invoices., • Communicate planned works effectively to internal teams to minimize disruption to business operations (e.g., maintenance works, supplier access, noise, inspections)., • Liaise closely with the Senior Workspace Manager to schedule and manage potentially disruptive activities. Health, Safety & Compliance • Serve as the primary point of contact for Property Risk Inspections (General and Fire)., • Support the development and implementation of Environment, Health & Safety (EHS) and Emergency Preparedness plans., • Conduct biannual Health & Safety audits in collaboration with external consultants., • Perform Risk Assessment (RA) reviews every six months where required., • Ensure all compliance documentation is complete, current, and properly maintained. Site Inspections & Quality Assurance • Conduct regular site inspections, including quarterly Health Check audits., • Identify non-compliance issues and coordinate corrective action plans with contractors and internal teams., • Ensure consistent adherence to operational, safety, and quality standards across all properties. Systems & Documentation • Oversee facilities management systems (e.g., Freshdesk, Elogbooks, Safety Culture App), ensuring accuracy, compliance, and effective usage., • Maintain and organize all facilities documentation on shared systems, including up-to-date Operations & Maintenance (O&M) manuals for each building. Budget & Strategic Support • Support the Senior Workspace Manager in managing Facilities Management operating budgets (OPEX)., • Identify opportunities to improve efficiencies, reduce costs, and enhance service delivery., • Contribute to long-term facilities and workspace strategy planning. Energy & Sustainability • Act as the first point of contact for energy consumption reporting and related queries., • Support initiatives to improve sustainability and reduce environmental impact across the portfolio. Training & Team Support • Deliver and coordinate safety-related training for Workspace teams in collaboration with Senior Workspace Managers., • Ensure internal teams are informed and aligned on facilities processes, standards, and planned activities. Qualifications (preferred but not essential) • Certification from IOSH (e.g. Managing Safely), • Experience working within multi-site or leased property portfolios, • Proficiency in CAFM / helpdesk systems (e.g. Freshdesk, Elogbooks, SafetyCulture or similar platforms), • Working knowledge of UK statutory compliance requirements (fire safety, asbestos, water hygiene, electrical testing), • Familiarity with building systems including HVAC, BMS, electrical, and mechanical services, • Experience managing small projects such as office fit-outs, refurbishments, or workspace moves, • Understanding of contractor procurement, tendering processes, and service level agreements (SLAs), • Budget tracking or cost control experience within facilities or operations (OPEX exposure), • Strong stakeholder engagement skills, with experience working in fast-paced, customer-facing environments, • Awareness of sustainability practices, energy management, and ESG initiatives, • Additional certifications such as First Aid at Work or Fire Marshal training, • Basic data analysis and reporting skills (e.g. tracking KPIs, energy usage, maintenance trends)

ERP Requirements Project Manager (Finance Transformation) Onsite 2-3 days a week - 3 Month Contract £800 per day MUST HAVE MEDIA AGENCY EXPERIENCE The Role The ERP Requirements Project Manager (Contract) will work within the Finance team at my client. This is a senior, fixed-term contract role responsible for leading the requirements definition phase of my clients migration from MediaOcean to Microsoft Dynamics 365. The successful candidate will play a key part in design workshops, engage with senior stakeholders across the business, and ensure that all functional requirements are comprehensively identified, challenged, and documented before the technical build commences. This is a pivotal role that will directly shape the quality of our future finance systems and processes. Background My client is undergoing a significant period of Finance Transformation. This includes migrating trade to fewer legal entities, simplifying systems and making processes more standard. A central pillar of this transformation is the migration of our core ERP platform from MediaOcean to Microsoft Dynamics 365. This move will modernise our financial infrastructure, improve data integrity, and create a scalable platform to support continued growth. To deliver this successfully, we need a senior finance professional who can take control of the requirements phase with authority - someone who understands both the technical landscape of Microsoft Dynamics 365 and the commercial/operational realities of working within a large, complex media business. Approach In line with our wider Finance Transformation principles, this role will adopt a people-first and continuous improvement mindset, ensuring that:  Requirements reflect the genuine needs of our finance teams and are designed for willing adoption, not simply a like-for-like replication of existing processes  Legacy ways of working are critically challenged, with the new system seen as an opportunity to embed best practice from the ground up including leveraging automation  All key stakeholders are meaningfully engaged throughout the requirements process, with clear governance and sign-off at every stage  The solution is aligned to a single source of truth, enabling accurate, timely, and insightful financial reporting across the business. What You'll Do:  Be a key contributor to the requirements workstream for the Microsoft Dynamics 365 implementation.  Bring deep Microsoft Dynamics 365 expertise to challenge and shape requirements, ensuring the business benefits from best-practice system design rather than replicating existing process inefficiencies  Lead current-state process reviews, working with finance teams to understand existing MediaOcean workflows and identify improvement opportunities as part of the transition to Dynamics 365  Drive gap analysis between current MediaOcean functionality and Microsoft Dynamics 365 capabilities, proactively surfacing risks and proposing pragmatic solutions  Produce and maintain high-quality requirements documentation, including Business Requirements Documents (BRDs), process flow diagrams, and prioritised user stories, to a standard ready for handover to the technical implementation team  Act as the senior point of contact between Finance, IT, and implementation partners during the requirements phase, ensuring alignment and resolving conflicting priorities with authority  Identify, manage, and escalate risks and dependencies that could impact the integrity of the design or downstream delivery milestones  Prepare and present materials for senior stakeholder and governance forums, providing clear and concise updates on requirements progress, decisions needed, and outstanding risks  Contribute to data migration planning, advising on data structures, cleansing requirements, and field-level mapping from MediaOcean to Microsoft Dynamics 365 What You'll Bring: To succeed in this role, you will have:  A recognised accountancy qualification (ACA, ACCA, CIMA or equivalent)— essential  Hands-on experience of at least one full Microsoft Dynamics 365 Finance & Operations implementation at a senior level, whether as a project lead, senior functional consultant, or requirements owner — essential  Previous experience within the media industry, with a strong understanding of media-specific financial processes including client billing, agency revenue recognition, inter-company recharges, and supplier management — essential  Demonstrable experience owning a requirements workstream end-to-end, including planning, facilitation, documentation, and stakeholder sign-off  The gravitas and confidence to challenge existing ways of working and advocate for best-practice solutions, even where that requires difficult conversations  Exceptional stakeholder management skills, with experience engaging and influencing at Finance Director level and above  Outstanding written and verbal communication skills, with the ability to translate complex system design concepts into clear, accessible language for non-technical audiences  A highly organised and self-directed working style, with the ability to structure and manage a demanding workstream independently within a fixed-term engagement  Proven ability to work at pace and under pressure, delivering high-quality outputs to immovable deadlines What We Would Love You to Have:  Direct experience of MediaOcean and a strong understanding of its data structures, chart of accounts, and financial workflows  Exposure to data migration projects, including data mapping, cleansing strategies, and validation frameworks  Knowledge of Power BI or other reporting and analytics tools that integrate with Microsoft Dynamics 365  Experience working alongside business architecture or solution design teams to ensure the right solution is being built, not simply the one the business initially asks for

Programme Manager – Target Operating Model (Insurance) Location: London (Hybrid) Engagement Type: Permanent Company: Albany Beck Client Industry: London Market Insurance About Albany Beck Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes. Role Overview Albany Beck is growing it’s Change & Transformation Practice and are looking to hire an experienced Programme Manager to not only become an integral part of that Practice, but to work on an immediate deployment opportunity onsite with one of our largest London Markets Insurers, based in the City of London. The Programme Manager will lead the design and implementation of a Target Operating Model (TOM) within a London Market insurance environment. This role will focus on building a scalable, service-oriented operating model to support a growing platform-based business. The successful candidate will be responsible for end-to-end programme delivery, from shaping the operating model through to implementation and embedding across the organisation. The role requires a strong blend of strategic operating model expertise and delivery leadership, with the ability to operate effectively in a complex, regulated Lloyd’s market environment. Key Responsibilities Lead the end-to-end design and implementation of a scalable Target Operating Model Define a service-oriented delivery model, including: • Organisational design, • Roles and responsibilities, • Process frameworks, • Governance structures Develop and manage a phased programme roadmap, aligned to key delivery milestones Drive delivery across multiple workstreams, ensuring coordination and momentum Maintain focus on achieving successful implementation and business adoption Establish and manage programme governance frameworks, including: • Status reporting, • RAID management Provide regular, structured updates to senior leadership and stakeholders Engage and influence stakeholders across: • Underwriting, • Finance, • Risk, • Operations Build strong relationships and drive alignment at senior levels Oversee the implementation and embedding of the operating model Ensure changes are fully integrated into business processes and ways of working Support organisational readiness, adoption, and transition to business-as-usual Key Skills & Experience • Proven experience delivering Target Operating Model design and implementation programmes, • Strong experience within Insurance or Financial Services, ideally within the London Market, • Solid understanding of Lloyd’s market structures and operating environment, • Experience working within platform-based or service provider operating models, • Demonstrated ability to lead complex, cross-functional programmes, • Strong experience establishing and managing programme governance frameworks, • Ability to operate at both strategic and delivery levels Regulatory & Conduct Expectations • Act with integrity, professionalism, and due diligence, • Ensure alignment with regulatory requirements and market standards, • Promote strong governance, risk management, and customer outcomes, • Maintain high standards of conduct within a regulated environment Personal Attributes • Strong leadership presence with the ability to influence and challenge senior stakeholders, • Structured thinker with excellent communication and presentation skills, • Delivery-focused with the ability to maintain pace against ambitious timelines, • Pragmatic and hands-on approach to problem-solving, • High levels of accountability and ownership

Commercial Finance Manager Our client in the property development/ real estate industry are looking for a new Commercial Finance Manager to join their growing team in London. This is an exciting position, reporting into a Head of Commercial Finance, where you will lead and take ownership across budgeting and forecasting processes, partnering with operational teams, as well as training and mentoring a team of juniors. Key responsibilities: • Act as a trusted finance business partner to senior stakeholders across asset management, development, operations and commercial teams, • Provide robust financial analysis, insight and challenge to support operational and strategic decisions, • Evaluate investment opportunities, asset performance, development viability and capital expenditure proposals, • Support negotiations on leases, rent reviews, disposals, acquisitions and joint ventures, • Ownership of budgeting, forecasting and long‑range planning for assigned portfolios or business units, • Prepare and present monthly management information, performance dashboards and variance analysis, • Identify risks and opportunities, proactively recommending actions to enhance returns and mitigate downside, • Develop and maintain financial models, including cash flow forecasting, IRR, NPV and sensitivity analysis, • Strong understanding of property P&Ls, service charge structures, recoverability and margin analysis, • Monitor asset-level performance, including occupancy rates, yield, net operating income and operating costs, • Partner with asset managers to drive performance improvements and maximise asset value, • Present clear, commercially focused insights to senior management and investment committees, • Challenge non-finance stakeholders constructively, providing alternative scenarios and recommendations, • Mentor and develop junior finance team members, where applicable, • Contribute to continuous improvement of finance processes, systems and controls Skills, Experience & Qualifications: Essential • Fully qualified accountant (ACA, ACCA or CIMA), • Significant post‑qualification experience in a commercial finance role, ideally within property or real estate, • Strong understanding of property economics, asset performance and value drivers, • Advanced financial modelling skills with strong Excel capability, • Proven ability to influence and challenge senior stakeholders, • Experience within large, complex or multi‑asset property portfolios, • Exposure to development appraisals, investment analysis or capital projects, • Experience working with senior leadership, investors or boards, • Knowledge of real estate-specific reporting metrics and KPIs

Group Finance Manager London | Hybrid The Opportunity We’re supporting a major, listed infrastructure and engineering business with a strong UK and international footprint. Delivering large-scale, high-impact projects across transport, energy, and civil engineering, the group combines long-term stability with ongoing investment and transformation. As part of continued evolution within group finance, they are seeking a Group Finance Manager to take on a high-profile role at the centre of the organisation. This position offers exposure to complex, multi-entity operations and senior stakeholders, alongside the opportunity to lead and develop a team within a well-established finance function. The Role Reporting into senior group finance leadership, you will play a key role in overseeing group reporting and ensuring the integrity of financial information across the organisation. Key responsibilities include • Group Reporting: Lead the preparation and delivery of consolidated financial reporting for a large, listed group, • Technical Accounting: Ownership of complex accounting areas, including IFRS compliance and group policies, • Team Leadership: Manage and develop a team, driving high standards and continuous improvement, • Controls & Governance: Ensure robust financial controls and compliance within a regulated, plc environment, • Stakeholder Engagement: Partner with senior finance leadership, divisional teams, and external auditors, • Projects & Transformation: Support finance transformation initiatives, systems improvements, and process enhancements Why This Role Stands Out • Scale & Complexity: Exposure to a large, multi-entity, international group, • Strong Brand: Opportunity to work within a well-established, reputable organisation, • Leadership Responsibility: Meaningful team management and development, • Structured Progression: Clear career pathways within a large finance function, • Project Exposure: Involvement in significant infrastructure and capital projects About You • ACA / ACCA qualified (or equivalent), likely from a Big 4 / Top 10 background, • Strong technical accounting and group reporting experience, • Experience within a listed or large, complex organisation preferred, • Proven ability to manage or mentor junior team members, • Detail-oriented with a strong control mindset Package • Competitive base salary + bonus, • Comprehensive benefits package, • Hybrid working model Next Steps If you’re looking to build your career within a large, complex organisation offering stability, scale, and progression, we’d be keen to discuss this opportunity further. Apply now or reach out for a confidential conversation.

Pacific International is a globally recognised retained executive search firm partnering with Fortune 500, FTSE 100, and high‑growth organisations worldwide. As we continue to scale, we are investing in the systems, processes, and infrastructure that support our people and performance. We are seeking an Operations & Systems Manager to play a central role in enabling the business through strong operational ownership, systems optimisation, and technology enhancement. The role: The Operations & Systems Manager oversees day‑to‑day operational processes, ensuring that business‑critical systems, suppliers, and workplace operations run efficiently and effectively as the organisation continues to grow. Working closely with senior stakeholders across operations and IT services, the role focuses on improving workflows, strengthening core operational foundations, and ensuring that technology and workplace infrastructure remain secure, reliable, and scalable. The role offers the opportunity to take hands‑on ownership of how the business operates, combining practical operational delivery with systems accountability, CRM ownership, and the considered adoption of AI and emerging technologies to support sustainable growth. Key responsibilities: • Oversee and improve operational processes, driving efficiency through process redesign, automation, and technology enablement., • Own workplace IT infrastructure and act as the main point of contact for external IT providers and technical partners., • Manage onboarding and offboarding of systems access and equipment for office‑based and remote employees., • Act as operational owner for core business systems, including Pump CRM, ensuring data integrity, adoption, and continuous improvement., • Lead the adoption of AI and emerging technologies to streamline workflows and support operational scalability., • Oversee reporting, dashboards, and operational data (e.g. Power BI) to support data‑driven leadership decisions., • Support a safe, well‑organised, and productive workplace environment. Experience: • Experience in an operations, business operations, or systems‑focused role, with exposure to end‑to‑end operational processes., • Strong organisational and coordination skills, with a practical, problem‑solving mindset., • Comfortable working with CRM platforms and Microsoft 365 / Dynamics, and coordinating with workplace systems and external suppliers as part of broader operational workflows., • Confident communicator, able to work effectively with senior stakeholders., • Willingness to travel occasionally to Germany and Philadelphia. Why us? • You’ll join a collaborative, international firm where operations and systems are viewed as strategic enablers., • The role offers autonomy, visibility, and the opportunity to shape how the business operates as it continues to grow. Diversity Statement At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Senior Project Manager / Operations Lead – Pathway to Director 📍 South West London 💰 £85,000 – £95,000 + Package 🏗️ Prime Residential | Refurbishments | SME Contractor Ever wanted a genuine pathway to Director level? A small but ambitious high-end residential contractor in South West London is looking to appoint a Senior Project Manager / Operations Lead. This is a key hire for the business. You’ll work closely with the owner, overseeing project delivery while helping shape the operational side of the company as it continues to grow. 🔨 The Role • Oversee multiple high-end residential refurbishments, • Support and guide a small delivery team across live projects, • Work closely with the business owner to help grow the company, • Improve operational processes and project performance, • Ensure projects are delivered on time, on budget, and to exceptional standards 🏗 The Projects • £1m – £5m luxury residential refurbishments, • Some mixed-use developments, • Private clients and a select number of trusted developers 💼 What They’re Looking For • Strong experience delivering prime or high-end residential projects, • Comfortable overseeing multiple schemes at once, • Someone who understands how SME contractors operate, • A hands-on leader who enjoys working in a small, collaborative team, • Commercial awareness and the ability to help improve how projects are run 🚀 Why Join? • £85k – £95k + strong package, • Opportunity to help shape the direction of a growing contractor, • Clear pathway to Director level, • Potential profit share discussions as the business scales If you’re an experienced PM who enjoys shaping businesses rather than just running projects, this could be a brilliant move.

ROLE OVERVIEW // We are recruiting for an Early Careers Recruitment (“ECR”) Adviser to join the ECR Team. The ECR Team is part of the HR Department and the wider Business Services function based at the firm’s head office in London. Its purpose is to work alongside the ECR partners to attract and recruit those wishing to qualify as a solicitor, who will ensure the continuing success of the firm. The team consists of the Head of Recruitment, Senior Marketing Manager, Operations Manager, two Advisers, an Executive, two Assistants, and two Administrators. The successful candidate will report into the Operations Manager. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm, particularly during the peak autumn and spring event seasons. Work experience opportunities • Shared responsibility for the design, development, organisation and running of the summer work experience (SWE) schemes., • Full responsibility for the organisation and running of the SWE interviews, including managing the interview coordination process and the shortlisting and offer process., • Full responsibility for the design, development, organisation and running of the virtual insight afternoons and spring open days., • Full responsibility for reviewing the feedback from the SWE schemes, virtual insight afternoons and spring open days each year, conducting ROI analysis, and making and implementing recommendations for change. Applications • Full responsibility for managing the SWE vacancy on the online recruitment system, including reviewing all applications and managing the interview shortlisting process., • Shared responsibility for managing the training contract vacancies on the online recruitment system. University relationship management and marketing • Working with the university relationship partners and Senior Marketing Manager to plan and deliver events/activities and society sponsorships at key target universities, and conducting ROI analysis to make and implement recommendations for change., • Full responsibility for allocated target universities, including arranging annual university-wide firm events and presentations, managing relationships with university societies, and maintaining and developing strong relationships with law schools and careers services throughout the academic year., • Attending university recruitment events, including giving presentations and attending evening events, and travel/overnight trips as required. Recruitment events • Full responsibility for relationship management and event organisation with allocated external partner organisations, including attending all events and conducting ROI analysis, to ensure that activity is delivered in a consistent, high quality, and organised manner., • Representing the firm at ECR events throughout the year, including giving presentations and attending evening events, and travel/overnight trips as required. Interviews Shared responsibility for: • Conducting short HR interviews as part of the training contract and solicitor apprenticeship programme (SAP) interview process throughout the year., • Obtaining interview feedback from the partners where necessary., • Providing unsuccessful interview candidates with feedback by telephone., • Speaking to candidates about any adjustments they require as part of the interview process., • Assisting with organising the weekly review meeting to discuss the training contract candidates, the training contract offer process, and future trainee pre-joining processes as required. Miscellaneous • Responding to general ECR queries (both internal and external) by telephone and email., • Assisting with other tasks and projects to support the team as required. CANDIDATE PROFILE // Candidates for this position must have: • Degree-educated or equivalent industry experience., • Previous experience of working in ECR attraction and selection in a law firm or other professional services environment., • Enthusiastic individual prepared to take a hands-on approach to managing their workload using their own initiative., • Excellent interpersonal and communication skills., • Excellent written communication skills and attention to detail., • Proven ability to manage multiple deliverables within a tight timeframe and deliver high quality work., • Ability to work as part of a team and build strong business relationships, both internally and externally and at all levels; approachable and able to build rapport quickly., • High level of professionalism and integrity; displays the highest standard of professional ethics., • A good working knowledge of Microsoft Office Packages (in particular Word and Excel); previous experience of using an applicant tracking system (ATS) would also be beneficial. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Salary c.£70,000 Location: London / Home based with requirement to do 4 office days per month (weekly / 2 days per fortnight or 4 days in one week) An established and fast-growing UK insurer is seeking a Compliance Monitoring Manager to join its high-performing Risk & Compliance function. This is an opportunity to play a key role in shaping and delivering a robust compliance monitoring framework within a business that combines innovative technology with deep industry expertise. The Opportunity You will be responsible for designing and delivering a dynamic, risk-based compliance monitoring and assurance plan. Working closely with first-line teams, you’ll provide independent oversight, constructive challenge, and actionable insight to ensure regulatory compliance and strong customer outcomes. This is a hands-on role with real ownership, offering exposure across the full breadth of insurance operations including sales, claims, complaints, financial promotions, and outsourcing. Key Responsibilities • Develop and execute a comprehensive compliance monitoring and assurance plan, including thematic reviews and control testing, • Conduct deep-dive assessments across key business areas to evaluate regulatory compliance and effectiveness of controls, • Identify control weaknesses, root causes, and emerging risks, ensuring remediation actions are agreed and tracked to completion, • Produce clear, insightful reporting for senior stakeholders and governance committees, • Support targeted reviews in response to incidents, regulatory changes, or emerging risks, • Enhance monitoring methodologies, frameworks, and reporting processes, • Use MI, data analytics, and trend analysis to inform risk-based priorities, • Build strong relationships across the business, embedding a culture of proactive and proportionate compliance About You • Strong understanding of FCA regulations, including Consumer Duty, SYSC, PROD, ICOBS, and financial crime requirements, • Experience in compliance monitoring, assurance, or testing within insurance or financial services, • Analytical mindset with the ability to identify root causes and deliver practical recommendations, • Confident communicator, able to engage and influence stakeholders at all levels, • Self-starter, comfortable working independently and managing competing priorities Desirable: • Experience within home or personal lines insurance, • Knowledge of SMCR, outsourcing oversight, and data-led assurance approaches, • Relevant qualifications (e.g. ICA, CISI, ACII), • Exposure to regulatory reviews or thematic work (e.g. FCA/PRA, s166) Why Apply? • Join a collaborative, forward-thinking organisation with a strong reputation for innovation and customer focus, • Work in a flexible, hybrid environment with genuine work-life balance, • Be part of a business recognised as a great place to work, with a supportive and inclusive culture, • Access strong benefits including bonus potential, private healthcare, pension, and professional development support, • Opportunity to make a tangible impact in a growing, purpose-driven organisation This is an excellent opportunity for a compliance professional looking to take ownership in a dynamic environment where their work will directly influence customer outcomes and regulatory excellence. Apply now to find out more.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Shift Engineer to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To have a full knowledge of the company’s procedures and policies and to adhere to them., • Check that all mechanical and electrical systems and tools are working and in good repair at all times., • Respond to and rectify emergency maintenance faults raised on the maintenance reporting platforms or software, prioritising those which impact Health & Safety, guests or guest service in the first instance; ensuring response times are met and are followed up with the guest once complete., • Updating the maintenance reporting platform whilst on duty adhering to the system use procedures., • Undertake regular daily patrols of the hotel front and back of house to carry out maintenance spotting in order to identify any corrective repair works that need to be carried out; for example, the replacement of light bulbs within public areas., • Reporting any fire life safety matters immediately to your manager/s or in their absence the security or duty manager. About you: The ideal candidate for this position will have the following experience and qualifications: • Electrical or Mechanical UK trade qualification., • Experience and luxury hospitality environment., • Strong analytical and problem-solving skills to address complex engineering issues promptly and effectively, minimizing downtime and ensuring uninterrupted hotel operations., • In-depth understanding of local and industry-specific regulations and compliance standards related to building codes, safety protocols, and environmental regulations, ensuring the hotel meets all legal requirements., • Excellent communication skills, both written and verbal, to liaise with team members, other hotel departments, and external contractors. Ability to convey technical information in a clear and concise manner. About the Benefits: At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty