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Job Type: Full time We have an exciting for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience working within a fast-paced similar environment, • Good understanding of Microsoft Office, Excel, Outlook, • Ability to handle complaints and difficult situations, • Patience and calmness under pressure, • Good planning and organisation skills, • Problem solving and decision-making skills, • A polite, tactful, and assertive attitude, • Thrives in high-pressure environments, demonstrating resilience and adaptability while effectively managing competing priorities, • Excellent communications skills, • Good team working skills, • 5 GCSE’s or equivalent including Maths & English, • A Customer Service qualification, • Experience working for a residential house builder ideally within the customer facing environment, • An understanding of building regulations and legal obligations., • A good understanding of written English Grammar, • Ability to touch-type, • To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey., • Issue instructions to Sub-contractors and follow up to ensure prompt resolution., • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period., • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey., • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team., • Carry out general administrative duties, ensuring our database system up to date at all times., • Ensure all Customer Service KPI’s are in line with company guidelines. Join us in making Vistry. #LI-TP1