Customer service manager jobs in United Kingdom - Page 10

About Us We are Mr LoBo an independent, family-run Peruvian restaurant located in the heart of Angel, Islington. Since our opening 2 years ago, we have been dedicated to delivering exceptional dining experiences, as demonstrated by the several awards we have received on OpenTable and TripAdvisor. We take pride in using fresh, high-quality ingredients to create innovative and delicious dishes. Additionally, we strive to provide a unique experience for our customers through personalised service. As we continue to grow, we are looking for a talented Head Chef to lead our kitchen team. Job Description We are seeking an experienced Head Chef to lead our kitchen team. This is a hands-on leadership role requiring expertise in menu development, kitchen management, and high-quality food preparation. As Head Chef, you will oversee all aspects of the kitchen, ensuring efficiency, consistency, and compliance with food safety regulations. Duties - Oversee the preparation, cooking, and presentation of all dishes to the highest standards. - Develop and design new menu items, ensuring variety, quality, and cost-effectiveness. - Manage kitchen operations, including stock control, purchasing, and budgeting. - Handle supplier relationships and maintain excellent ingredient sourcing. Examines foodstuffs delivery from suppliers to ensure quality; - Lead, train, and supervise kitchen staff to maintain efficiency and high performance. - Ensure compliance with food hygiene, health and safety regulations, and HACCP procedures. - Monitor portion and waste control to maintain profit margins. - Collaborate with management to maintain consistency in food quality and service. Requirement & Experience We are looking for someone that have experience in: - Peruvian cuisine - not mandatory but desired - Planning and creating new dishes and menu - Calculating costs and liaising with suppliers - Directing kitchen operations and managing kitchen staff - Overseeing the food preparation, cooking and cleaning processes - Delegating tasks and resolving issues as they arise - Liaising with the general manager to ensure operations run smoothly - Ability to work in a fast-paced environment while maintaining attention to detail. Education and Training - Head Chefs should attend all Mandatory training and ensure that updates are booked in a timely fashion and agreed upon by the Coordinator or Manager. - Head Chefs should successfully complete key learning outcomes from the foundation programme during the first month of employment and will complete the main set of competencies within 12 months. - Head Chefs should initiate their own development within the agreed parameters. - Head Chefs should be involved in any aspects of training that need to be cascaded to the whole team. - Head Chefs should help induct new staff with a formal induction programme. - Head Chefs should act as mentors/preceptors for trained and untrained staff once appropriate training has been given. - Head Chefs should be prepared to extend knowledge and skills by rotation toother areas in consultation with the Coordinator or Manager. - Head Chefs should help in the implementation of group policies and ensure that other company's policies are adhered to. - Head Chefs should be prepared to be trained and use any information technology that is brought into their field of operation. - Head Chefs should be involved in ensuring the correct usage of equipment and assist in the training of others as required. General This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The Job description will be subject to regular review and amendment as necessary in consultation with the post holder. Health and Safety The post holder must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these at all times, including ensuring that they act in line with all policies and procedures at all times in order to maintain a safe environment for customers and colleagues. Equality and Diversity The post holder is required to promote equality in service delivery and employment practices. All employees must comply with all the Companies’ equality and diversity policies, procedures, and initiatives. If you are seeking an opportunity to work in a close-knit team where you can take on key responsibilities and enhance your expertise, Mr LoBo is the perfect place for you to grow and thrive.

Job Title: Part-Time Interviewer at Coffee Genie Location: London (Flexible/Remote options) Job Type: Part-Time About Coffee Genie: Coffee Genie is a unique coffee service that brings high-quality coffee to the streets of London using portable coffee dispensers. We are a growing business focused on convenience, quality, and delivering a standout customer experience. Role Overview: We are seeking a motivated and professional Part-Time Interviewer to assist with our recruitment process. The interviewer will be responsible for identifying and interviewing candidates for various positions within our company, from baristas to support staff. Responsibilities: Conducting interviews for part-time and full-time roles. Reviewing resumes and shortlisting candidates based on job requirements. Assessing candidate skills, personality, and cultural fit through structured interviews. Providing feedback and recommendations to the hiring manager. Ensuring a smooth and professional interview process for candidates. Handling administrative duties related to recruitment, including scheduling and documentation. Requirements: training will be provided Benefits: Competitive pay rate, discussed in person. Flexible work schedule (ideal for students or those with other commitments). Opportunity to be a part of an innovative and growing company.

Supervise daily floor operations to ensure seamless service and exceptional customer experience. Manage reservations and table assignments to optimize efficiency and maximize turnover. Lead and support the front-of-house team, delegating tasks and fostering teamwork. Conduct pre-shift meetings to communicate responsibilities, updates, and key focus areas. Ensure food quality meets restaurant standards before dishes are served to customers. Monitor stock levels and coordinate with management and suppliers for timely replenishment. Uphold high standards of cleanliness, hygiene, and organization across the restaurant. Conduct routine inspections to ensure compliance with health, safety, and regulatory guidelines.

Oversee daily restaurant floor operations, ensuring seamless service and an exceptional customer experience. Manage and monitor reservations, optimizing table allocation to maximize turnover and efficiency. Lead and supervise the front-of-house team by assigning tasks and promoting effective teamwork and coordination. Conduct daily briefings with staff, ensuring everyone understands their roles, responsibilities, and any important updates or tasks for the shift. Monitor food presentation and quality, ensuring all dishes meet restaurant standards before reaching guests. Track and manage stock levels, working closely with suppliers to guarantee timely availability of beverages. Maintain high standards of hygiene, cleanliness, and organization throughout the restaurant premises. Conduct routine checks to ensure compliance with health, safety, and industry regulations.

L&C Consultant Limited is a leading financial services provider committed to delivering tailored solutions and expert guidance to help clients achieve their financial goals. We are seeking a highly motivated Account Manager (Public Relations) to join our team and play a key role in managing our public relations and advertising initiatives. Key Responsibilities: Develop and execute strategic public relations and advertising campaigns to enhance brand visibility and engagement. Collaborate with clients, internal teams, and external agencies to define campaign objectives, timelines, and budgets. Oversee advertising operations across multiple platforms, ensuring campaigns align with business goals and client expectations. Analyze and interpret market data, campaign performance metrics, and customer insights to optimize PR strategies. Provide expert advice on marketing and advertising techniques for new and existing financial services. Requirements: Proven experience in public relations, advertising, or account management. Strong communication and interpersonal skills with the ability to build lasting client relationships. Excellent project management skills, with the ability to handle multiple campaigns simultaneously. Data-driven mindset with proficiency in campaign analysis and reporting. Knowledge of financial services and industry trends is a plus. If you are a results-driven professional with a passion for public relations and advertising, we would love to hear from you!

DevOps Engineer City of London £Competitive plus strong bonus and benefits Azure, Terraform, Data Tooling DevOps Engineer is sought to join a highly prestigious financial services organisation. This is a key role that will see you taking responsibility for developing Microsoft Fabric related DevOps processes, ensuring the correct balance between environmental control and ensuring Data Engineering teams have the flexibility to work efficiently. You will create bespoke modules in Terraform and actions in GitHub (or Azure DevOps) to support CI/CD workflows. You will also liaise with teams across the business to ensure the platform meets all security and performance requirements. Key Responsibilities Develop standards and strategies to manage the deployment of assets into the Microsoft Fabric ecosystem. Where required create custom actions in GitHub/Azure DevOps that use the Microsoft Fabric APIs. Where required create custom terraform modules to ensure Microsoft Fabric configuration is held as infrastructure as code. Work with Data Engineers to create the development environments engineers will use to develop and deploy products in Microsoft Fabric. Work with data owners around the business to ensure source data systems can be securely accessed. Ensure security best practices are followed. BCP/DR strategy. Work with other members of the central platform team to monitor the Microsoft Fabric feature roadmap and integrate new features into the established eco-system. Work with other members of the central platform team to define an efficient project process to deliver new data products. Key Technical Skills and Experience Terraform Modules Infrastructure as code GitHub/Azure DevOps Azure Data Factory Azure Synapse CI/CD including Databases Databricks GitHub Actions/Azure DevOps Tasks Monitoring in Azure Release Management Experience Microsoft Fabric (not essential) Minimum 6 years working in a cloud environment managing data engineering products.

Job Summary As a Electrical Store Manager, you will play a crucial role in managing the Electrical Store by overseeing daily operations and ensuring that it runs smoothly and efficiently. Duties - To undertake works in connection with issuing of stores materials and the maintenance of stock condition and availability, liaising with Procurement department for stock requests, tracking order progress and receiving/distribution of goods within our small stores located in Perivale - Development and maintaining of records relating to goods in and out - Accurately and timely recording returns of materials - Development and maintaining of records relating to plant and equipment in and out in-line with the company’s policies and procedures and Legal requirements (eg; inspection records and PUWER registers) - Distribution of PPE and maintenance of PPE register - Inputting and maintenance of job sheets, recording materials issued to specific jobs to allow the procurement department to develop accurate reports - To develop a working understanding of Health and Safety requirements to ensure the correct procedures are followed in all practices especially relating to the correct issuing of adequate PPE for plant/equipment distributed through the stores - To ensure all stock records are kept accurate and live at all times on our company bespoke software - To carry out deliveries and collections of materials when required, to and from EWC sites and EWC suppliers - Ensuring that Company H.S Policies are adhered to - Recording goods inwards/outwards - Ensure checks to verify stock levels for re-ordering are accurate and appropriate - To check delivery of goods into the Perivale stores. Ensure that goods are checked off in an accurate and timely manner and check for damage and quantity, then advising the relevant member of the team of the delivery received - Follow-up for items on back order to ensure delivery is fulfilled and duplicates are not ordered. - Update computer systems to record accurate stock levels - Manage and supervise any additional staff required to work within stores - Complete regular stock checks and inventory – Daily mini stock take and quarterly full stock take - Management of good house-keeping in the stores and surrounding areas - Maintenance of the Waste Management System including collating of returned Waste Transfer Notes and carrying out checks to ensure correct completion of the notes - Develop an understanding of Environmental responsibilities relating to Waste Management, segregation of Waste and correct disposal methods required to meet legislative requirements - To be available from 6.30 am and to lock/unlock store and yard as and when required - To participate in the continuous improvement of service delivery ensuring that policies and procedures comply with legislation and regulatory requirements - To respect the need for confidentiality, when processing personal/customer data - Assisting the procurement department with admin duties - Other such duties as may be required from time to time SKILLS QUALIFICATIONS AND KNOWLEDGE - Experience of managing stock levels, maintaining information on reorder levels and quantities. (E) - Experience in the production of stock control reports for senior managers and auditors. (E) - Experience and understanding of how to analyse and review stock loss trends with subsequent investigations and suggestions that would lead to prevention of stock loss in the first instance. (E) - Experience of running a waste management system, including the requirements of Waste Transfer Notes. (E) - Some experience in carrying out Portable Electrical Testing (PAT). (D) - Excellent planning and organisational skills. - Ability to maintain accurate records and use a range of digital packages (Microsoft 365 or similar) (E) - Good technical knowledge and understand of the Mechanical, Electrical and Domestic components (E) - Ability to conduct stock audits - Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information. (E) - Excellent planning and organisational skills. (E) - Have a strong attention to detail with high levels of accuracy. (E) - Experience in an electrical goods store is required. General retail experience alone may not be sufficient for this role.

30-40 hours a week, £13-£14.50 per hour + cash tips, 2 days OFF. An opportunity to join a renowned Pancake Chain in High Holbornwith more than 50 years of service and a Managment team with a proven track record for training and developing. Position available immediately taking order Customer Focused Cash handling and closing responsibility position available immediately

Want to be part of building the digital future? As a Cable Operative, you'll be on the front lines, constructing and maintaining cutting-edge telecommunications networks. This isn't just about pulling cables – you'll be a key player in connecting homes and businesses to the world. Your work will involve everything from heavy cable pulling (using specialised equipment and good old-fashioned muscle) and precision jointing in diverse locations, to identifying and working with specific cable components. If you're a hands-on problem-solver who enjoys working independently and as part of a team, this could be the perfect opportunity for you. Freelance and contract positions are available. What You'll Do: - Install the Connections: Use state-of-the-art telecoms equipment to install fibre, copper, and CATV cables, meeting precise client specifications. - Track Your Progress: Keep detailed records of your work using our internal database. - Be a Network Ambassador: Represent our company professionally and courteously when interacting with service providers, customers, the public, and Virgin Media employees. - Maintain Top-Notch Quality: Adhere to Virgin Media's high standards (training and resources - Close the Loop: Document all changes and updates, ensuring Virgin Media is informed of completed tasks. - Work Safe, Work Smart: Follow all safety regulations, including the National Roads & Street Works Act. - Maintain Your Gear: Ensure all equipment is in excellent and safe working condition. Requirements - Communication Skills: You're a great communicator, able to explain technical details clearly and concisely. - Independence: You're comfortable working autonomously. - Organisational Skills: You can prioritise, organise, and manage your workload effectively. - Tech Savvy: You're comfortable with technology and eager to learn about telecommunications infrastructure. - Attention to Detail: You're observant, analytical, and have a keen eye for detail. - Professionalism: You're well-presented and possess strong communication skills. - Computer Skills: You're proficient in Microsoft Excel and Word. - Driving License: You hold a full, clean, and valid UK driving license (minimum 1 year). - Security Clearance: DBS/necessary security checks will be carried out.

Job Title: Graduate Recruitment Consultant Location: EC3 - LONDON Salary: £26K - £32K + commission/bonus structure Company Overview: We are a dynamic, fast-paced recruitment agency specializing in connecting top talent with leading companies across various industries. We are seeking a highly motivated, results-driven Graduate Recruitment Consultant to join our growing team. This is a fantastic opportunity for a recent graduate with strong sales experience to kick-start their career in recruitment with excellent training, development, and earning potential. Job Description: As a Graduate Recruitment Consultant, you will play a pivotal role in identifying and recruiting top graduate talent for a wide range of clients across various sectors. You will be responsible for building strong relationships with both clients and candidates, ensuring the recruitment process runs smoothly, and driving the success of the recruitment team. Key Responsibilities: Candidate Sourcing: Identify and engage with potential graduate candidates through various channels, including job boards, social media, networking events, and university career fairs. Client Management: Build and maintain relationships with clients to understand their recruitment needs and ensure a high level of customer satisfaction. Recruitment Process: Manage the end-to-end recruitment process, including writing job descriptions, screening CVs, conducting interviews, and presenting suitable candidates to clients. Negotiation: Assist in negotiating salaries and contracts between clients and candidates. Market Research: Stay up-to-date with industry trends and salary benchmarks to provide valuable insights to clients and candidates. Sales: Promote and sell recruitment services to potential clients, identifying new business opportunities and growing the company's client base. Networking: Build a network of graduate candidates and hiring managers through proactive networking and relationship-building efforts. Key Skills & Qualifications: Degree Educated: A recent graduate (or equivalent) in any discipline. Demonstrable Results: Ability to showcase sales revenue generated during previous sales roles, highlighting your capability to drive business success. Communication Skills: Strong verbal and written communication skills with the ability to build rapport and trust with clients and candidates. Sales-Oriented: A passion for sales, target-driven with the ability to work towards and achieve personal and team goals. Organizational Skills: Strong time management and organizational skills, with the ability to handle multiple tasks and priorities. Problem-Solving: A proactive approach to overcoming challenges and finding solutions. Team Player: Ability to work well in a team environment, collaborating effectively with colleagues and clients. Resilience: A positive, can-do attitude with a strong work ethic and the ability to thrive in a fast-paced environment. Benefits: Competitive salary and uncapped commission structure. Extensive training and development programs. Clear career progression opportunities. Fun and supportive team culture. Quarterly incentives, rewards, and team-building activities. Pension scheme, healthcare benefits, and other perks. Access to industry-leading recruitment tools and technology.

Zero Hours Contract Couriers Wanted — Join Send It Direct! Van and fuel card provided Send It Direct is an innovative same day courier company specialising in urgent, high value, and bespoke deliveries. We’re trusted by industries such as healthcare, legal services, and manufacturing to get critical consignments where they need to be fast and safely. We’re expanding our fleet and looking for a new driver to join our growing team. What We Offer: ✅ Consistent Work Opportunities ✅ Competitive Earnings - Paid weekly! ✅ Supportive Culture ✅ Flexible Schedule What You’ll Need: - Full UK Driving License - Smartphone for PODs and jobs We are seeking a reliable and efficient Courier to join our team. The ideal candidate will be responsible for the timely delivery of pallets, packages and documents, ensuring that all items are handled with care and delivered to the correct destinations. This role requires excellent communication skills and the ability to manage time effectively. The working hours will vary week by week based on our customer's demands. This role could lead to a full-time job. Responsibilities Collect and deliver packages, documents, and other items as required. Operate a van or similar vehicle safely and efficiently while adhering to all traffic regulations. Perform heavy lifting as needed, ensuring proper techniques are used to avoid injury. Maintain accurate records of deliveries, including time of collection and delivery, as well as any relevant notes. Communicate effectively with clients and team members regarding delivery schedules and any potential delays. Ensure that the vehicle is kept clean and in good working condition. Skills Ability to perform heavy lifting safely and efficiently. Familiarity with warehouse operations is an advantage. Strong communication skills to interact with clients and colleagues effectively. Excellent driving skills with a clean driving record If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity as a Courier. Job Types: Freelance, Zero hours contract Pay: £11.44-£12.21 per hour Expected hours: 6 – 24 per week Benefits: Company pension Employee discount Flexitime Pay: £11.44-£12.21 per hour Expected hours: 6 – 24 per week

New Bar in Central London requires a supervisor Must have sufficient cocktail and wine knowledge. Fine wine knowledge ideal. WSET preferred Create authentic, custom guest experiences through a high level of attention and service. Opening and closing of the venue Cash up Responsible for staff management Ordering and receiving wine. General maintenance and cleanliness of the venue Qualifications: 2+ years bar experience preferred Very good knowledge in wine Positive attitude Experience managing employees Job Type: Permanent

We are seeking an experienced Stores Person to manage deliveries and ensure that equipment and stock are consistently available. The ideal candidate will be responsible for handling goods inwards, maintaining stock control, and coordinating deliveries. Key Responsibilities: - Receive, verify, and record deliveries in the stock control system. - Ensure parts are stored accurately and properly accounted for. - Communicate with suppliers to resolve any delivery or stock discrepancies. - Perform regular stock takes to maintain inventory accuracy. - Pick and prepare products for dispatch; arrange van deliveries or courier services as required. - Provide exceptional service, responding promptly and professionally to customer inquiries. - Keep track of stock levels and notify management when items are running low. - Maintain a clean and organised store environment. Skills and Experience: - Proficient in Microsoft Office and inventory management systems. - Experience in welding or engineering is a plus. - Previous experience working within a stores / warehouse / stock control role. This is a permanent job opportunity, Monday - Friday. For more information, Apply Now

Managing bookings, either in person, over the phone, or online Providing waiting times to customers who are not pre-booked Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding Providing a point of contact for customer feedback and helping to resolve any customer issues Providing personalised service and assistance for large parties of guests and VIPs Ensuring cleanliness and hygiene standards are met in the front of house area Assisting with the opening and closing of the restaurant Learning the food and beverage menu

FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Based in: Mercato Metropolitano (Elephant and Castle) We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a Mexican fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers

Job Overview Blitzo is seeking independent and reliable Delivery Drivers to join our fast-paced team! This role is perfect for those who own their own car or van and want flexible, same-day earnings. You'll be responsible for hyper-local deliveries from Point A to Point B, with the potential for multi-drop routes. If you’re looking for a driving gig that pays per mile and allows you to get paid instantly after each completed delivery, this is the perfect opportunity for you! What We’re Looking For Friendly, kind, and customer-focused individuals who enjoy going the extra mile to ensure a great experience for customers. Experience driving electric vans and the confidence to navigate and park around London. Tech-savvy – You’ll need to use our app for routing and updating delivery statuses. Self-motivated and reliable – Whether you choose set shifts or pick up available ones, we need someone who can manage their time effectively. Experience – At least 2 years of driving experience and 1 year in a delivery driver role. What You Need A valid UK driving license. If using your own van, proof of insurance No serious offenses on your driving record (e.g., dangerous driving, drink/drugs-related offenses). If hiring a van from Blitzo, you must be at least 25 years old, have no more than 6 points on your license, and have held your license for at least 2 years. Why Join Blitzo? Earn competitive pay with the freedom to choose your shifts and schedule. Supportive work culture that values both customers and drivers. No long-term commitments – Flexibility to choose the hours you work. Opportunities to grow within a company that prioritizes excellent service and customer satisfaction. If you're ready to join a delivery company that truly cares about its drivers and customers, apply now to become part of Blitzo!

Job Responsibilities As a Sales Executive, you’ll drive revenue growth by building relationships, managing accounts, and closing deals. Key responsibilities include: Identifying new sales opportunities through lead generation, cold calling, and networking. Conducting product or service presentations tailored to the needs of clients and prospective customers. Negotiating contracts and agreements, ensuring mutual satisfaction and alignment with company goals. Overseeing a portfolio of existing accounts, strengthening client relationships, and identifying upselling opportunities. Collaborating with internal teams, including marketing and customer support, to ensure a seamless client experience. Meeting and exceeding sales quotas, tracking progress using CRM software, and generating regular performance reports. Staying informed about industry trends, competitors, and emerging market opportunities to maintain a competitive edge. Representing the company at industry events, conferences, and trade shows to enhance brand visibility and generate leads.

NOTE - Short-term six month contract initially, with potential to make permanent. We are looking for a confident and motivated Outbound Sales Representative to join our team. In this role, you will be reaching out to garages to introduce and offer our services. Initially on a short-term six month contract with specific responsibility for working directly with the Managing Director on launching a new project. Your goal is to build relationships, explain the benefits of our solutions, and generate sales. If you enjoy speaking with people, have a persuasive nature, and thrive in a target-driven environment, we want to hear from you! Key Responsibilities · Make outbound calls to garages to promote our services. · Identify customer needs and offer tailored solutions. · Build and maintain strong relationships with garage owners and managers. · Overcome objections and close deals effectively. · Keep accurate records of calls, conversations and sales. · Meet and exceed sales targets. Requirements · A knowledge of vehicle mechanics and/or an interest in cars would be advantageous. You will have previous experience of communicating with customers and suppliers over the telephone. You will possess key skills in building a trusting rapport with suppliers via the telephone. You will be confident talking to customers and suppliers in a professional manner on the telephone. You will have good IT skills and be happy to support with administration duties. You will be a self-starter, speedy worker, organised and someone who takes pride in what they do.

We are seeking a skilled and passionate Mixologist and bartender to join our vibrant team. The ideal candidate will have a flair for crafting unique and delicious cocktails while providing exceptional hospitality to our guests. As a Mixologist, you will be responsible for creating an inviting atmosphere, ensuring customer satisfaction, and maintaining the highest standards of food safety and cleanliness. Responsibilities Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, mocktails, and other drinks. Engage with customers to provide recommendations and ensure a memorable experience. Maintain an organised bar area, ensuring cleanliness and adherence to health and safety regulations. Monitor inventory levels and assist in ordering supplies as needed. Handle cash transactions accurately and efficiently. Collaborate with kitchen staff to ensure timely service of food and beverages. Stay updated on the latest drink trends and techniques to enhance the menu offerings. Uphold exceptional standards of hospitality at all times. Requirements Proven experience in bartending or a similar role within the hospitality industry is preferred. Strong time management skills to handle busy periods effectively. Basic maths skills for accurate cash handling and drink measurements. Knowledge of food safety practices to ensure compliance with health regulations. A passion for mixology and a desire to help create memorable experiences for guests. Excellent communication skills with the ability to engage positively with customers. Ability to work well under pressure in a fast-paced environment. Join us as we elevate our cocktail offerings and create unforgettable experiences for our patrons!

The main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.

Scott's Richmond Experience on OpenTable/SevenRooms is a MUST Location: Richmond-upon-Thames Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: - Greet and welcome guests with warmth and professionalism. - Manage reservations, ensuring accurate and efficient table assignments. - Open Table and/or Seven Rooms experience. - Coordinate with the service team to ensure a seamless dining experience. - Answer phone calls and inquiries, providing information and assistance. - Maintain the reception area, keeping it clean and organized. - Uphold the highest standards of service and guest satisfaction. Requirements: - Previous experience as a receptionist or host or Maitre D’ in a restaurant or hospitality setting. - Experience with either Open Table or Seven Rooms. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Positive and friendly demeanour. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.