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Customer service manager jobs in United Kingdom - Page 10

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  • My Old Dutch Pancake House /Vicino Pizza & Pasta
    Head Waiter / Waitress
    Head Waiter / Waitress
    2 months ago
    £12.5–£14 hourly
    Full-time
    London

    30-40 hours a week, £12.50- £13.50 per hour + cash tips, 2 days OFF. An opportunity to join a renowned Pancake Chain on Kings Road Chelsea, with more than 50 years of service and a Management team with a proven track record for training and developing. Position available immediately customer and serviced focused position available immediately

    Immediate start!
    Easy apply
  • The Counter London
    Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £13–£16 hourly
    Full-time
    Carnaby, London

    The Counter Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

    Immediate start!
    Easy apply
  • Clays
    Junior Sous Chef
    Junior Sous Chef
    2 months ago
    £35500–£42000 yearly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone. Whether you're seeking an adrenaline-packed day with friends or a lively evening with colleagues, Clays is the perfect spot for unforgettable, fun-filled experiences. JOIN US IN AS WE GROW As we expand both locally and internationally, we’re thrilled to be opening new venues beyond London! This is your chance to help shape the future of Clays as we bring our signature excitement, energy, and unforgettable experiences to new cities across the UK. We're looking for passionate individuals to join us on this exciting journey as we grow our brand and create unique, memorable events for our guests. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? It is the Junior Sous Chef's responsibility to orchestrate and be responsible for the overall delivery of the customer experience day to day, with a focus on the food-oriented side of the operation. You must ensure impeccable standards, have and maintain excellent product knowledge, and deliver training and support for the kitchen and front-of-house team. You will be responsible for supporting the Senior Sous Chef in all aspects of stock and inventory management. We are looking for a self-driven individual who strives for excellence, with experience in the hospitality industry. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities: • To support the Senior Sous Chef to ensure the smooth running of all aspects of the kitchen, including service, stock management and staffing., • To provide training and support to all junior colleagues., • Communicate effectively with both kitchen colleagues and front-of-house colleagues., • Ensure the quality of the food and service delivered are to our standards and within execution times, • Ensure all food safety procedures are followed daily., • Monitor the cleanliness of the kitchen and communicate any problems to the Senior Sous Chef., • Assist in all aspects of stock management, including but not limited to wastage, holding stock, perishable stock and consumables., • Ensuring delivery of colleague meals for the in-venue team daily., • Take initiative and demonstrate aptitude and desire to continue to further your career., • Execute our Health & Safety policy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • At least 3 years of experience within a similar role desirable., • Culinary diploma from a recognised institution or higher., • Excellent communication and computer skills., • Training and coaching skills., • First Aid (not essential)., • Competency in Stock procurement (training will be provided for our platform)., • Food hygiene level 2 (training to level 3 will be provided)., • Understanding of Food Safety record keeping (training will be given on our platform)., • High-volume kitchen experience., • Always looking for opportunities to improve your knowledge and abilities., • Passionate about hospitality and creating amazing experiences., • A keen eye for detail with excellent written and verbal communication skills., • Ability to build lasting relationships with colleagues and clients., • Honest with strong moral principles., • Take initiative, can solve problems calmly and work well under pressure. WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary of £31,500 as well as weekly Tronc (service charge) distribution which is uncapped. Other great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clays Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

    Easy apply
  • H & G Restaurant
    Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    2 months ago
    £11–£13 hourly
    Part-time
    London

    great experience in handling bar service, including cocktails and general till management. must be able to communicate effectively and also able to serve customers efficiently

    Immediate start!
    Easy apply
  • Pinnova
    Waiter / Waitress
    Waiter / Waitress
    2 months ago
    Part-time
    London

    Primary Duties: Greeting Customers: Welcome guests warmly and seat them if necessary. Present menus and daily specials. Taking Orders: Take food and beverage orders accurately. Answer questions about menu items, ingredients, and specials. Offer suggestions or upsell items when appropriate. Serving Food and Drinks: Deliver orders promptly and correctly. Check back with guests to ensure satisfaction. Handling Payments: Present bills and process payments (cash, credit/debit). Give correct change or receipts. Clearing and Resetting Tables: Remove dishes, glassware, and utensils after customers leave. Clean and reset tables quickly for the next guests. Additional Responsibilities: Maintaining Cleanliness: Keep the dining area clean and organized. Follow health and safety regulations. Working with the Team: Communicate with kitchen staff and bartenders. Help co-workers during busy shifts. Handling Complaints: Address customer concerns professionally and promptly. Inform a manager if a problem escalates. Stocking Supplies: Refill condiments, napkins, and other table items. Restock service areas as needed.

    Easy apply
  • Swagat
    Chef/ cook
    Chef/ cook
    2 months ago
    Full-time
    Richmond

    About Us We are a busy and well-established Indian restaurant, renowned for authentic curries, tandoori dishes, and freshly baked naan. We pride ourselves on delivering high-quality food and excellent service, and we are now looking for a skilled Curry & Tandoori Chef to join our kitchen team. The Role: As a Curry & Tandoori Chef, you will be responsible for preparing, cooking, and presenting traditional Indian curries and tandoori dishes to a consistently high standard. You will play a key role in ensuring smooth kitchen operations and maintaining the authentic flavours our customers love. Key Responsibilities: Prepare and cook a wide range of curries, sauces, breads, and tandoori dishes. Marinate meats, seafood, and vegetables using authentic spice blends and yogurts. Operate and maintain the tandoor oven to a professional standard. Ensure dishes are cooked and presented consistently and on time. Maintain food hygiene and safety standards at all times (HACCP compliance). Manage stock levels, assist with ordering, and reduce food wastage. Support and mentor junior kitchen staff when required. Requirements: Previous experience (2+ years) as a Curry Chef or Tandoori Chef in a professional Indian kitchen. Strong knowledge of Indian spices, curries, and tandoori cooking techniques. Ability to work under pressure in a fast-paced kitchen environment. Excellent teamwork and communication skills. Flexibility to work evenings, weekends, and holidays as required. Valid credentials to work in the UK. What We Offer: Competitive salary(depending on experience). Staff meals provided during shifts. Uniform provided. Career progression opportunities (Head Chef / Kitchen Manager). Supportive and friendly working environment.

    Immediate start!
    Easy apply
  • Prodigy Lounge
    Floor Host / Waiting Staff
    Floor Host / Waiting Staff
    2 months ago
    £11–£12.5 hourly
    Part-time
    London

    Job Title: Floor Host / Waiter We are seeking a friendly, attentive, and service-oriented Floor Host / Waiter to join our team. In this dual role, you will be the first point of contact for guests entering the venue and also be responsible for taking and serving food and drink orders. This position plays a key role in delivering a welcoming atmosphere and a seamless dining experience for every guest. Key Responsibilities: Greet guests warmly and guide them to their tables. Take customer orders accurately and promptly. Serve food and beverages in a timely and professional manner. Assist with menu questions and make recommendations as needed. Monitor tables and attend to guest needs throughout their visit. Communicate clearly with the kitchen and bar staff to ensure accurate and timely order fulfillment. Maintain cleanliness and organization of the floor, dining area, and service stations. Support with table resetting and general upkeep between guest seatings. Ensure guest satisfaction by responding promptly to requests or complaints. Uphold all safety and health regulations during service. Work collaboratively with the team to ensure a smooth front-of-house operation. Qualifications: Previous experience in a restaurant or hospitality setting preferred. Strong communication and interpersonal skills. Excellent multitasking and time management abilities. A positive attitude and team-focused mindset. Ability to stand and walk for extended periods. Must be of legal age to serve alcohol, if applicable. Knowledge of food and beverage service standards is a plus. Working Hours: Flexible shifts. Primarily weekends and peak service hours. If you're passionate about delivering outstanding hospitality and creating memorable guest experiences, we’d love to meet you!

    Immediate start!
    Easy apply
  • Unlock
    Pizza Chef
    Pizza Chef
    2 months ago
    Part-time
    London

    Are you passionate about pizzas? Do you have what it takes to join a dynamic team in our pizza and cocktail bar? We are seeking an experienced and team-oriented individual to join us as a Pizza Chef. Responsibilities: Prepare and cook gourmet pizzas, ensuring high quality and consistency Assist in organizing and maintaining the kitchen, including inventory management and food stock rotation Collaborate with the Head Chef and other team members to create new pizza recipes and develop innovative ideas Monitor food levels and ensure efficient use of ingredients to minimize waste Adhere to all health and safety regulations, maintaining a clean and organized work environment Contribute to a positive and energetic atmosphere, working collaboratively with the team to provide exceptional service to our customers Requirements: Proven experience as a Pizza Chef, with a strong knowledge of dough stretching, pizza topping, and oven management Ability to work well under pressure and in a fast-paced environment, maintaining consistency and quality during busy periods Knowledge of different types of pizzas and various cooking techniques is essential Excellent communication skills and the ability to work effectively as part of a team Strong organizational and time management skills, with attention to detail Positive and energetic attitude, with a willingness to learn and develop new skills Flexible availability, including evenings and weekends If you possess the desired skills and qualifications and are excited about joining our new venture, we would love to hear from you. In return, we offer a competitive salary, a supportive working environment, and opportunities for growth and development. We look forward to welcoming a talented and enthusiastic Pizza Chef to our team in Hackney Wick!

    Easy apply
  • Gerry's Hot Subs
    Duty Manager
    Duty Manager
    2 months ago
    £28000–£32000 yearly
    Full-time
    London

    Are you passionate about hospitality, full of positive energy, and eager to deliver outstanding guest experiences? Gerry's Hot Subs is looking for a dedicated manager to support the management team in ensuring smooth day-to-day operations and exceptional service on the floor Full-time What We're Looking For: • Previous experience 1 -2 years in a premium pub or restaurant setting., • A confident, personable leader with strong communication skills., • Someone organised, upbeat, and ready to step into a key leadership role., • Passion for food, drink, and memorable service., • Weekend available, • Immediate start, • Leadership skilss can motivate a small team and delegate effectively, • Customer focus knows how to turn a frustrated guess into a happy one, • available for evenings, weekends and busy shifts, • This is a brilliant chance to join a destination venue with real quality, and play a vital part in its continued success., • This role will support the company's expansion by managing daily operations while ensuring consistency across new locations, • £28.000 to £32,000.00 gpa

    Easy apply
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