Trabajos customer service team lead en Woodford GreenCrear alertas

People Partner 1 year FTC Location across - Wimbledon/Merton/Weybridge/Walthamstow/Crawley - travel required across region weekly. Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at pace, and building exciting new partnerships – changing the way the world shops, for good .We're the powerhouse behind Ocado Retail and Morrisons online – a fast-moving, tech-led logistics network that spans high-tech Customer Fulfilment Centres, bustling delivery spokes, and corporate offices across the UK. With over 16,000 colleagues – from drivers and personal shoppers to software engineers and strategists – how we communicate and support our people matters more than ever . Ready to own the people agenda for your regio n? In this role, you’ll collaborate closely with site leaders, managers, and our HR team to shape a thriving, inclusive culture that empowers our people to succeed. You will own the HR strategy acting as a consultative subject matter expert, playing a key role in shaping the employee experience, driving business performance, and fostering a supportive and innovative work environme nt. The Opportunity: Champion the Employee Jo urney Our employee experience is at the heart of our operation. In this role, you will provide a complete HR generalist service to your designated client area, supporting our managers in offering our people an outstanding employee journey wi th us. Reporting into the Senior People Partner, you will have the autonomy to decide which sites need your onsite support on any particular day in order to help with your work/life planning. Your knowledge of action planning, leveraging employment legislation, analysing employee data and trends to make a lasting impact in areas like retention, onboarding, development an d more. This is a role for an established HRBP/ People Partner who is keen to take real ownership from day one, comfortable operating in a fast-paced front-line environment, and motivated by the chance to push the boundaries on what drives our employee exp erience. What You’ll • Be Doing Partner with Leadership: Maximize your coaching and development skills to successfully partner with operational line management, solving key problems and driving a localised, site-based Pe • ople Plan.Deliver People Solutions: Collaborate with line managers and key stakeholders to execute initiatives emphasizing engagement, communication, performance management, and talent de, • velopment.Drive Data-Led Decisions: Use data-driven recommendations and trend analysis to influence operational leaders to make decisions that improve performance, attendance, retention, and the overall employee e, • xperience.Collaborate with Centres of Excellence: Partner with our HR Centres of Excellence to develop and execute broader HR strategies, such as listening products, leadership development, and diversity and inclusi, • on and ER.Champion HR Products: Lead and participate in project working groups to ensure the design of our people products is fit for our end-users, championing them at a regional level for effective imple, • mentation.Collaborate with our ER Experts: Provide expert People support to management in high-level disciplinary, grievance, and appeal meetings, as well as complex attendance management cases in conjunction with ou, • r ER team.Mitigate Risk Advise: Interpret and advise on current employment legislation, risk mitigation, family-friendly policies, and diversity awareness, promoting equality as an integral part of ou, • r culture.Be a Brand Ambassador: Act as a credible ambassador for Ocado Logistics people in day-to-day interactions with our retail clients, including Morrison s and ORL. What We’r e Looking For This role is ideal for an HR professional who thrives in fast-paced, operational environments and is ready to take on real strategic ownership. You know what a great generalist HR service looks like at HRBP/People Partner level you excel at balancing long-term strategic vision with a hands-on, roll-up-your-sle eves approach. Your Experienc • e & Skills: HR Partnering Experience: Proven experience within a People Partnering role, bringing broad People Generalist experience spanning ER, Talent Acquisition, L&D, • and engagement.Operational Translator: The ability to translate operational goals into tangible HR strategies needed to achieve successful b, • usiness results.Strong Communicator Influencer: Exceptional communication skills across all employee levels, with the ability to build constructive relationships, network, and negotiate based, • on sound logic.Analytical Mindset: Problem-solving and analytical capability, using business KPIs and HR systems to drive, • recommendations.Flexibility & Mobility: A flexible approach to working hours to support a 24/7 operation, a full current driving licence (no more than 3 points), and the ab ility to travel. Note: CIPD qualification is required for this role. Please note you must be able to travel across Wimbledon/Merton/Weybridge/Walthamstow/Crawley to attend sites on a weekly basis. What you can expect to receive in return At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusiv • e employee discounts. Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every • stage of your career.Flexible Work: Enjoy 30 days of 'work from anywhere' polic, • y for a balanced life.Wellbeing Support: Access dedicated apps and an Employee Assistance Programme fo, • r holistic well-being.Generous Leave: Begin with 25 days, growing to 27 after 5 years, with, • an option to buy more.Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer, • contribution matching.Private Medical Cover: Rest easy with comprehensive priv, • ate medical insurance.Family-Friendly: We support your family with maternity, adoption, shared parental leave, • , and paternity leave.Financial Aid: Get interest-free train tickets and join our, • Cycle to Work Scheme..Share Schemes: Join exciting share plans to parti, • cipate in our success.Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular reta, • ilers and restaurants.Financial Protection: We offer Income Protection and Life Insurance f or financial security. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Job Title: Department Manager Location: New Southgate Salary: up to £70,000 per annum plus bonus and benefits Role: Permanent Lead One of London’s Busiest Builders Merchant Operations This is a rare opportunity to join a growing independent builders’ merchant at one of its highest-performing flagship sites. Operating within a large-scale, fast-paced branch environment, this role offers genuine responsibility, autonomy and the chance to lead sizeable teams within a business that continues to invest heavily in growth, people and operational excellence. This is not a heavily corporate environment. The business values pace, visibility and leaders who enjoy being operationally involved, driving standards and leading from the front. The Opportunity As Department Manager, you will take ownership of a major operational area within the branch, responsible for leading large teams, driving performance and ensuring exceptional service standards across a high-volume trading environment. You’ll play a key role in overall branch success, influencing operational performance, customer experience, productivity and team engagement within one of the busiest merchant operations in the region. For the right individual, this is an opportunity to step into a business where strong operators are trusted, supported and given genuine scope to make an impact. What You’ll Be Responsible For • Leading and developing large operational and customer-facing teams, • Driving departmental sales, service standards and operational performance, • Creating a highly engaged, accountable and performance-driven culture, • Managing productivity, standards and customer experience across a fast-paced operation, • Coaching and developing managers and future talent within the business, • Owning departmental KPIs, commercial performance and operational standards, • Supporting the wider leadership team in delivering branch growth and operational excellence, • Maintaining a safe, compliant and highly effective trading environment What We’re Looking For • Experience within builders merchants, trade retail, wholesale or other high-volume operational environments, • Strong leadership capability with experience managing sizeable teams, • A hands-on leader who thrives in fast-paced, operational businesses, • Commercially aware with the ability to drive performance through people, • Confident managing standards, accountability and operational pressure, • Someone who leads with pace, energy and visibility Why Join? • Up to £70,000 basic salary + bonus, • Join one of the busiest operations within the business, • Genuine autonomy and leadership responsibility, • Growing independent business with ambitious expansion plans, • High-performing, fast-paced environment, • Real opportunity to influence and make an impact ABOUT US This role is being handled by McCarthy Recruitment, an award-winning talent consultancy, commitment to providing a professional and personalised recruitment service. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting to McCarthy Recruitment to retaining and processing your data in compliance with the General Data Protection Regulations. Your details will be added to our holding database. We process certain personal information for legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Privacy policy at www.mccarthyrecruitment.com/privacy to exercise your right to access, erase or restrict processing of your data, contact us. Apply for this role now or find us online at: • Facebook:McCarthyRecruitment, • Linked-In:company/mccarthy-recruitment, • Instagram @ mccarthyrecruitment

Job Title: Chinese Speaking Deputy Store Manager\n Location: Tottenham\n Salary: Up to £35,000 per annum\n Role: Permanent – Full-Time\n\nAre you currently a Deputy Store Manager or Team Leader in food retail, catering or food service? Are you ready to take the next step in your career? We are looking for dynamic, energetic, and hands-on managers to lead thriving retail food store teams. This is an excellent opportunity to work with growing, people-focused businesses in vibrant environments.\n\nEssential: Candidates will not be considered for this role without a minimum of 2 years’ experience in store retail, food retail or restaurant management.\nLanguage Skills: Cantonese or Mandarin speaking essential.\n\nAbout the Role:\nAs a Deputy Store Manager, you will be at the forefront of delivering excellent customer service and driving your team to exceed targets and expectations. You will play a key role in mentoring and inspiring your team to provide top-tier service, maintain high standards, and contribute to business growth.\n\nKey Responsibilities:\n\nLead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development\nFoster a culture of customer excellence by ensuring all staff are trained and knowledgeable about products and services\nDrive sales and service by managing staffing levels, stock availability, and customer satisfaction\nAssist the Store Manager in managing performance, setting team goals, and ensuring targets are met\nWork with the Store Manager to recruit and train colleagues to a high standard by sharing knowledge and skills\nMaintain high standards of the store’s presentation, ensuring it is the best in class\nBe a hands-on leader, taking responsibility for the daily operations of the store, and stepping in when necessary to support staff in key areasYou:\n\nFluent in Cantonese or Mandarin (essential)\nA natural leader with the ability to inspire, coach, and motivate a team\nProven experience in a fast-paced retail or food environment\nResults-driven with a strong work ethic and a passion for customer service\nA “can-do” attitude with a focus on achieving team and personal success\nArticulate and able to communicate effectively with team members and customers alikeIdeal Candidate:\n\nPrevious experience in a retail management position or similar fast-paced environment\nA passion for people development, customer service, and business performance\nAbility to thrive under pressure, manage multiple tasks, and ensure excellent delivery\nA strong communicator who leads by example and delivers results\nExperience in managing stock inventory, including ordering and replenishmentBenefits:\n\nCareer development and progression opportunities\nCompetitive salary, store discount and free on-site parking\nOngoing training and support to help you succeed in your role\nA dynamic and fast-paced work environment where you are encouraged to grow and achieve your potentialIf you are a passionate and driven Deputy Store Manager or Team Leader who thrives in a high-energy, customer-focused environment, APPLY NOW for immediate consideration!\nThis role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.\n \nStart your journey today. Apply now or find us online:\n\nWeb: McCarthy Recruitment\nLinkedIn: McCarthy Recruitment\nFacebook: McCarthyRecruitment\nInstagram: McCarthyrecruitment \nThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 1-2 months (Possible extension due to performance)\n\nPlease note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community. You must be able and willing to travel at times when public transport may not be readily available.\n\nIn this position, you will be expected to;\n- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers\n- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers\n- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway\n- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population\n- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies\n- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support\n- Work alongside the Team manager to lead on any crisis intervention work for complex cases\n- Develop partnership working with a range of local and regional organisations\n- Contribute to service development in line with local and government strategies, such as No Second Night Out\n- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts\n- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed\n- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets\n\nTo apply for this role, you must have;\n- Experience of working with rough sleepers\n- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients\n- An understanding of quality customer-focused service principles, and proven ability to empower service users\n- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach\n- Understanding of barriers faced by rough sleepers and available support services\n- Understanding of planned support principles and working with vulnerable people\n- The ability to work under pressure, and effective schedule management\n- The ability to dynamically risk-assess situations\n- The ability to use IT applications and produce reports\n- The ability to work in a multiagency framework and coordinate the response of partner agencies\n- Flexibly to work early mornings to better identify and engage individuals rough sleeping

Senior Operations Manager (Hard FM)\n\nFM Healthcare Engineering\n\nNorth London NHS Account\n\nSalary to £75,000 + £5,000 car allowance / vehicle + bonus\n\nOur client is a leading FM Service Provider who are delivering the Hard FM Services to a large PFI NHS account in North London. They are recruiting now for a Senior Operations Manager to lead the Hard FM Engineering service across this vital NHS site, through effective leadership of a high-class team of managers and their departments.\n\nThe site is a large acute hospital where the contract includes technical services, fabric, grounds maintenance, and supply chain management of specialist contractors. We are looking for someone senior with a technical background, with knowledge of healthcare engineering including HTM standards.\n\nDuties of the role:\n\n Management of all self-delivered engineering sub-contracted labour resource in the delivery of PPM schedules and Reactive maintenance request.\n\n Management of the site insurance register inspection schedules undertaken by sub-contracted labour force, ensuring all operational pressure systems plant and lifting equipment has associated written schemes of inspections assigned and maintenance schedules are programmed into the Estates IT System.\n\n * Review existing and devise new PPM regimes for site assets to ensure optimum operational availability and life cycle.\n Management of operational revenue budgets to maintain agreed expenditure levels and report on any discrepancies. Draft Management reports, client and monthly reports as required. Attend and lead customer and internal meetings where required.\n\n Provide labour management, reactive and planned maintenance reports and identify where sub-contract resources need to be adjusted to meet operational requirements.\n\n Undertake training for Authorised and Responsible Persons roles for specialist service delivery streams e.g. Medical gases, Water Management, Asbestos.\n\n To assist the General Manager in the delivery of compliant site services and projects.\n\n Take part in the management out of hours, on-call roster.\n\n To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Manual and Safe Systems of Work.\n\nRequirements for the post:\n\n HNC/HND or Level 4 in engineering or equivalent through experience.\n\n Experience of implementing both planned and reactive maintenance schedules and interfacing with 3rd party client led project work\n\n A sound belief in the principles of HSE, with demonstrable examples of leading by example and instilling a mindset of Zero Harm\n\n Sound financial knowledge\n\n Good IT skills and a working knowledge of Microsoft Office applications

Job role Warehouse Supervisor - NIGHTS\n\n Location Waltham Abbey – Essex\n\nSalary Salary up to £35,000 per annum - including Night Shift Allowance (Negotiable)\n\n Hours of work \n\nFULL TIME HOURS -Monday to Friday 8.30 PM -06:00 (42.5 hours per week)\n\n About our client\n\n Centric Talent is currently recruiting for Warehouse Team Leader to join our clients team at their warehouse in Waltham Abbey.\n\n Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.\n\nJob Overview:\n\nTo ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed with RLD guidelines.\n \nStructure:\n\nThis role will report directly to the Warehouse Manager but will have a close relationship with other shift supervisors.\n \nThe ideal person:\n\n - Enthusiastic & proactive approach with the ability to motivate and encourage others\n - Flexible attitude, willing to adapt working hours as required based on the business needs\n - Collaborative and willing to be hands-on where requires\n - Creative problem solver\n - Experience in computer-based operations\n - FLT counter balance/flexi Bendi experience\n\n \nKey activities and responsibilities:\n\n - Must have experience of managing a team of warehouse operatives in a fast moving environment.\n - Lead teams responsible for picking and packing, goods in and despatch including staff training and development.\n - Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands\n - Plan resources to ensure cost-effective productivity\n - Develop and monitor KPI’s to exceed targets and drive ownership within the team\n - Review and control Absence and Sickness, time keeping and holidays and where necessary be part of the disciplinary process.\n - Identify, recommend and implement continuous improvements to current processes or procedures\n - Strive to improve customer service through accuracy and quality (reduction in mispicks/CNF, etc)\n - To complete regular stock counts/PI’s accurately and within the financial boundaries.\n - Ad-hoc projects as required such as moving stock, development of warehouse space.\n\n \nExperience and education:\n\n - Minimum of 5 years’ experience working in high service level warehouse\n - Leadership and development of Warehouse staff\n - Proven success in improving warehouse systems and processes\n - Creative and innovative approach with a high customer service focus\n - Experience of working in high pressured environment handling high number of orders\n - Forklift licence is desirable\n - Competency in Excel, Word and WMS systems\n - Good knowledge of health and safety legislation\n\n \nShift pattern\n\n - Monday to Friday Monday to Friday 8.30 PM -06:00 (42.5 hours per week)\n - 23 days Holiday - increasing to 25 after 3 years\n\n If you feel you have the relevant experience then we'd love to hear from you, apply today!

• Age 21+ £14.21 per hour, • Under 21 £12.35 per hour Got a passion for all things motoring? You’ll already have some experience of working with cars, either as a job or as a hobby, but more about that later. Your endless enthusiasm for all things car combined with your knack with customers is what will lead you to success in this role – you’ll be delivering market-leading standards of service, after all. Working on customers’ vehicles in our car park, you’ll help us wow every customer. A practical problem solver who works quickly and efficiently you already have a confidence with all things motoring. You’ll have some experience of fitting, and we’ll train you to deliver a wide range of expert vehicle fitting services across car parts and technology. Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. Ideally, you already have experience in a retail or automotive/mechanic environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To be successful in this role you'll need: • Experience of car parts fitting, including completing basic car maintenance such as bulbs, blades, batteries,, • Experience of sharing expertise with others, • Experience of delivering great customer service ideally in a retail sales or automotive based environment, • A proactive approach to helping customers, • Problem solving skills, • Availability to work on a rota basis, including weekends We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: • Store discount, with 25% off most products across Halfords and Tredz, • Employee discount, with up to 50% off your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced, • Life Assurance, • Uniform, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Cycle to Work scheme, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future, • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. amily.

CLARK'S is seeking a passionate Sales & Service Manager in Enfield, United Kingdom, to support the Store Manager and lead the retail team. This role involves driving daily operations, managing customer service, and ensuring store performance. The position offers a range of benefits including life as

Angling Direct is seeking an enthusiastic Assistant Store Manager for our Waltham Cross store to lead our team in providing exceptional customer service in the angling industry. Your role will involve supporting the Store Manager, driving sales, and ensuring high standards in store operations. A pas

The role involves creating unforgettable customer experiences by leading a passionate team and ensuring outstanding service. If you are ready to lead a customer-focused team, apply now!. Zachary Daniels is seeking an experienced General Store Manager for a leading retailer in Ilford, UK.

Job Title: Warehouse Manager (NIGHTS) Location: Waltham Abbey Reports to: Operations Manager / Site Manager Job Type: Full-time, Sunday to Thursday 20.30 – 06:00 – 42.5 hrs per week (1 hour Lunch) Salary: Up to £45,000 per annum, depending on skills and experience Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Job Overview: To ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed within company guidelines. To lead the team to complete full and timely pick, pack and dispatch functions in-line with the company KPI’S. Structure: This role will report directly to the Warehouse Manager. The Ideal Person: Strong leadership skills with the ability to motivate and manage staff effectively Excellent communication and problem-solving abilities A hands-on approach with a keen eye for detail and high standards for quality and performance Good knowledge of health & safety practices and the ability to enforce them consistently Experience managing KPIs, shift planning, and incident reporting The ability to remain calm and professional under pressure Flexibility and reliability, with a strong work ethic and commitment to operational excellence. Key activities and responsibilities: Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands Plan resources to ensure cost-effective productivity Identify, recommend and implement continuous improvements to current processes or procedures Strive to improve customer service through accuracy and quality (reduction in mispicks/CNF,damages, etc) To complete regular stock counts/PI’s accurately and within the financial boundaries Ad-hoc projects as required such as moving stock, development of warehouse space Be responsible for the daily line management of the Warehouse team Lead teams responsible for picking, packing, loading & despatching of vehicles Staff training and development Develop and monitor KPI’s to exceed targets and drive ownership within the team Ensure appropriate daily operational provision is in place for the Warehouse team to meet the needs of the business – including managing leave requests and sickness absence Successfully manage the daily performance and conduct of the Warehouse team in line with the business’ internal procedures To conduct Daily Briefs to staff to communicate daily and future tasks. Flexibility around working hours – able to change shifts at short notice to facilitate holidays/sickness cover. To provide weekly KPI reports to Warehouse Manager on Staff Performance, Health & Safety, and projects being undertaken. To ensure the highest standards are kept amongst the workplace including internal/external cleaning of the site and rotation of stock Experience and education: Good competency in Excel, Word and WMS systems Good knowledge of health and safety legislation Holding a current forklift licence is desirable (counter balance/flexi,bendi) Minimum of 5 years’ experience working in high service level warehouse An experienced people manager – proven experience of leading and successful performance management and development of a team of staff Proven success in improving warehouse systems and processes Experience of working in high pressured environment handling high number of orders Proven high customer service focus Health & safety: To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it. To work in accordance with the General Data Protection Regulations and Data Protection Act 2018. The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel. To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010). If you feel you have the relevant experience then we’d love to hear from you, apply today

Scheduling Manager - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford, East London £36,000 - £38,000 per annum Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford. As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance is essential Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/officesThis is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online

Permanent - Full Time We are looking to recruit a Plumber to join our team in Waltham Forest - working across North East London and Essex. About the Role Working to deliver the best quality service, you’ll carry out repairs to properties, demonstrating your competence to include all plumbing works, and drainage related works. You’ll receive and complete assigned tasks using a handheld device (full training), working efficiently and safety in line with best practise to achieve excellent customer experience. About You Previous experience within a similar role, you’ll have the ability to work in all weather, operating small hand tools and will be able to follow written and verbal instructions. You will be able to demonstrate strong knowledge of unvented systems, including barrel and imperial pipework, lead locks, Whale Gulper pumps, and showers. You also have a full understanding of health and safety requirements, can work independently using own initiative, and be confident using handheld IT devices. Ideally you will have a social/local authority housing background. Essential Qualifications Required: · C&G Craft or Level 2 in relevant trade or equivalent · JIB-PMES CSCS Card Blue or working towards You must hold a valid UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only). Benefits · Company Van (work use only) · Profit Share Discretionary Annual Bonus Scheme · 26 Days Holiday plus Bank Holidays · Enhanced Pension Plan · Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) · Life Assurance & Accident Cover · Share Save · Enhanced Maternity & Paternity Pay · Work Perks Discounts & Vouchers · Buy & Sell Holiday Schemes · Flexible Working & Flexible Bank Holidays · Cycle to Work · Volunteering (2 days paid) · Learning & Development Opportunities · Extensive Wellbeing Support, including EAP · Loyalty & Values Awards · Funded Professional Subscription · Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to the full Job Description upon completing your application

SEN Teaching Assistant – Primary School Location: Redbridge, East London Pay: £90–£100 per day Job Type: Full-Time, Temporary Start Date: September 2026 Salary dependent on experience and qualifications. Higher rates are reserved for candidates with substantial experience and/or relevant training. Pay is determined in line with school expectations and Agency Worker Regulations (AWR), where applicable. Teach Now is seeking an experienced and confident SEN Teaching Assistant to join a welcoming primary school in Redbridge from September 2026. This is an excellent opportunity for a capable support staff member who is ready to step into a busy school environment and make an immediate impact. The role has become available due to recent staff retirements and an increase in pupil support needs across the school. The school is a lovely two-form entry primary with a nursery and a supportive staff team. It offers a positive working environment where experienced Teaching Assistants are valued and trusted to support pupils across EYFS, KS1, and KS2. The Role As an SEN Teaching Assistant, you will: • Provide 1:1 classroom support for pupils with additional needs • Support pupils who require consistent adult guidance • Lead or assist with targeted afternoon intervention sessions • Work within a dedicated intervention space • Help pupils access learning and build confidence • Support positive behaviour, emotional regulation, and engagement • Work closely with class teachers, SEN staff, and school leaders What Were Looking For The ideal candidate will be someone with strong prior experience in a primary school setting who can step in confidently with minimal training. Essential • Proven experience working as a Teaching Assistant or SEN Teaching Assistant • Strong experience supporting pupils with additional needs • Confidence providing 1:1 support in the classroom • Ability to support or deliver structured interventions • Good behaviour management and relationship-building skills • Calm, proactive, resilient, and professional approach Desirable • Experience across EYFS, KS1, or KS2 • Relevant Teaching Assistant, SEN, Childcare, or Education qualification • Experience working in high-need support situations What We Offer • Competitive daily pay of £90–£100 • Full-time role from September 2026 • Supportive two-form entry primary school with nursery • Opportunity to work across a range of year groups and needs • Dedicated intervention space and structured support environment • Ongoing guidance from Teach Now throughout your placement • Trials, interviews, and school visits to be arranged Why work via Teach Now? Teach-Now are a widely recognised, education recruitment company. We pride ourselves on our high levels of customer service and professional development that we offer our teachers and support staff. We: • Ensure that you will have your own dedicated consultant who will provide ongoing support and guidance. • Offer an excellent refer a friend scheme that pays you £150 for each candidate you refer to us after they have worked and been paid for their first 10 days. • Pay in line with the Agency Worker Regulations (AWR) meaning you will be paid equally to a permanent employee. • Give you access to a wide range of CPD training through our in-house team of experienced senior leaders Application Process: Do you feel you meet the criteria for this exciting opportunity? If so, please either apply below or contact Teach-Now directly. All applicants will require the appropriate qualification and training for this role. For teacher roles, we require a formally recognised teaching qualification. If you are not contacted within 2 working days, unfortunately, you have been unsuccessful for this role. However, we will keep your CV and continue to help you in your search for a job within education. Good luck with your application, we look forward to hearing from you. Teach Now operates stringent safer recruitment procedures. We are committed to promoting equality and challenging discrimination. Teach Now is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. This post will be subject to an Enhanced DBS Clearance

Electrician North East Title: Electrician - Maintenance/Installer Contract Type: Permanent, full time, 40 hours per week Salary: £43,000 - £46,500 per annum (based on qualifications & experience) Grade: DM Tech 05 Working Location: North East - Waltham Forest, Redbridge and Havering Mobile Based Worker: contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required Closing Date: Friday 12th at 9am Interviews - TBC Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Join our Electrical Team at L&Q: We are looking for an experienced Electrician to join of our in house Maintenance team covering our North East neighbourhood. This is a rewarding and exciting opportunity to make a difference to our residents’ life and lead the way in delivering a customer centred service. Our Electricians are responsible for ensuring that all they do is with our residents’ satisfaction and best interests in mind. As an L&Q employee you will ensure that the you demonstrate our values consistently. This role is on the front-line delivering service and has direct impact on L&Q’s reputation; the focus will be high quality work and on first time fix approach. We are focused on meeting targets, both financial and customer related working to time frames and making sure that jobs per day are completed on time and within cost. The team must have a firm knowledge and be ability to actively contribute to ensuring that the Direct Maintenance team’s KPIs are meet. = We are looking for experienced individuals with a good working knowledge in building and/or housing environment, particularly within social housing or local authority experience of working within domestic and or commercial Electrician role. You will have a good knowledge, understanding and experience of Inspection & testing of electrical installations, including good ability to fault find. As well as a customer service focus candidate will have a good understanding of the Health and Safety requirements and will act with resident safety in mind. To be considered for this role, candidates must hold recognised qualifications in the following areas: Core Technical Competence – All Electrical Works (EAS Table 4C) Applicants must meet one of the following routes: Route 1: NVQ Level 3 Electrotechnical Apprenticeship or equivalent* (including AM2 where required under the EAS Qualifications Guide) Route 2: Older Technical or Craft Qualifications* (AM2 required where applicable) Route 3: Experienced Worker Qualification (Maintenance/Installation Electrician)* or ECS Gold Card (Maintenance/Installation Electrician) or equivalent *AM2 must be held when specified in the EAS Qualifications Guide. Wiring Regulations (EAS Table 4D) Level 3 Award in the Requirements for Electrical Installations (BS 7671:2018) Desirable Qualifications Level 3 Award in the Periodic Inspection, Testing and Certification of Electrical Installations (QCF) or equivalent What you'll bring: To be considered for this role Candidates will be able to demonstrate and or have: Maintenance experience preferably gained within Social Housing or a similar environment. Excellent customer service with proven track record in delivering service to internal and external customers Good knowledge and understanding of Health and Safety Ability to work in a pressured environment under strict time constraints Experience with completing electrical certification, including periodic inspections & testing. Full driving licence Candidates are required to have own hand tools (larger tools and specialist equipment will be arranged if needed) About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate Values and Strategy Behaviours.pdf, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us

Are you an experienced housing support manager with a passion for delivering high-quality resident support services? We are looking for a proactive and people-focused Housing Support Team Manager to lead a frontline team delivering tenancy sustainment, resident support, and community-focused housing services across North London. This is a fantastic opportunity to join a forward-thinking organisation committed to improving resident outcomes and creating sustainable communities. You will play a key role in leading service delivery, supporting vulnerable residents, and driving performance across a busy housing management environment. Key Duties & Responsibilities • Lead and motivate a team delivering housing support and tenancy sustainment services. • Oversee complex resident cases including safeguarding, vulnerability, and ASB. • Support residents to maintain successful and sustainable tenancies. • Work collaboratively with statutory and partner agencies to deliver effective interventions. • Monitor service performance, KPIs, and compliance standards. • Manage escalated complaints and tenancy-related issues. • Ensure excellent customer service and resident engagement across the service. • Drive continuous service improvement and promote best practice within the team. This role would suit an experienced Support Team Leader, Neighbourhood Manager, or Tenancy Manager looking to take the next step within a dynamic and rewarding housing environment

TPS Sales Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers. Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met Maintain own product knowledge and awareness of competitor activity Conduct regular 1:1 performance reviews to monitor the achievement of individual KPIs, and provide developmental or corrective support where required With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards Provide and maintain an excellent level of service to customers via the team With the Centre management team, monitor delivery schedules to help maintain and improve service levels Conduct business with the highest level of integrity and professionalism Ensure the proper and accurate use of all business systems throughout the team Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines Requirements What are we looking for? A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives Passionate about providing a great customer service experience A confident and capable communicator who can build strong relationships with all key stakeholders and clients High degree of IT literacy and a proficient user of MS Office Sales focussed Results orientated A passion or interest in the automotive industry or providing great customer service TPBN1_UKTJ

Are you an established Finance Manager, Finance Business Partner, or Head of Finance, looking to work in a progressive environment and for an international company? Do you possess SAP knowledge and ISO accreditation experience? We welcome applications from accounting professionals from different business-to-business industry backgrounds, who can lead a team of two. This is a hands-on, office-based role with discretionary flexibility. BASIC SALARY: £60,000 - £65,000 BENEFITS: · Working Hours - 39 hours per week · Annual Bonus - up to £3,000, based on company performance (75% on sales achievement, 25% on personal KPIs) · 23 Days Annual Holiday (Plus a birthday day), rising to 25 days & Statutory Days · Contributory Pension (Employee 4% / Employer 7%) · Private Medical Insurance (after one year) · Life Assurance (4x annual salary) · Christmas Shutdown · Free Parking LOCATION: Office-based in Kettering COMMUTABLE LOCATIONS: Market Harborough, Corby, Wellingborough, Rushden, Raunds, Oundle, Thrapston, Rugby, Daventry, Stamford, Huntingdon. JOB DESCRIPTION: Finance Manager, Finance Business Partner, Head of Finance - B2B Reporting to our Managing Director, as our Finance Manager, you will lead the finance team with two reports, and be accountable for all areas of strategic and operational finance. In addition, you will act as first response for company-wide HR matters, guided by our global practices and the support of our third-party HR Advisors. KEY RESPONSIBILITIES: Finance Manager, Finance Business Partner, Head of Finance - B2B As our Finance Manager, your job will include: · Ensuring group reporting deadlines and budgeting requirements are met. · Compliance with all aspects of statutory and tax regulations. · Acting as key point of contact to third party service suppliers. · Providing company-wide HR support. · Project Lead relating to projects, including ISO ongoing accreditation, Environmental Social Governance compliance, Corporate Compliance, etc. · Working closely with Management Accountant to ensure all monthly, quarterly and half yearly group reporting requirements are met. · Drafting of month end management report(s) including applying finance data to Managing Director. · Preparation of budget including all supporting schedules and presentation for group budget meeting. · Ensuring budget is completed in SAP and other SAP inputs are completed following budget finalisation. · Compiling and inputting monthly sales forecasts and quarterly forecasting schedules in Tagetik. · Reviewing monthly corporation tax calculation and preparation of six-monthly deferred tax schedule in accordance with group requirements. · Working closely with the appointed auditors for the completion of year end reporting pack and disclosure schedules in accordance with IFRS standards. · Preparation of tax pack for tax advisors. Reviewing / agreeing tax computation and tax return. · Preparation of reconciliation schedules between group and local statutory reporting, creating statutory TB for auditors. · Reviewing and authorising quarterly VAT return prepared by the Assistant Financial Controller. PERSON SPECIFICATION: Finance Manager, Finance Business Partner, Head of Finance - B2B To be successful in your application, you will have tangible experience of working in a similar role. In addition to this you will also be able to demonstrate: · ACCA/CIMA qualified with credible post qualification experience. · Experience of using SAP and financial reporting software (advantageous). · Experience in ISO accreditation (advantageous). · Ability to communicate effectively with both immediate team and with colleagues across Europe. · Resilient to pressures of fast demand culture. · Ability to work flexibility and be prepared to implement change. · Demonstrate excellent oral and written communication skills. · Excellent attention to detail and accuracy OUR COMPANY: We are an international manufacturer of high-quality material handling solutions. We deliver a very broad range of product solutions, in very high demand, and which are sold into a diversified range of growing industry sectors. Our customer base includes many global household-named brands. Whilst we operate globally and have several thousand employees, we regularly connect with our international colleagues. Locally our annual turnover is £25-£30m and with close to 25 staff, we provide a modern working environment, excellent training, work/life balance, and secure employment. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Manager, Finance Business Partner, Financial Manager, ACCA, CIMA, Accountant, Head of Finance, HR, Human Resources. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK18514, Wallace Hind Selection

We are looking for a hands-on Recruitment Consultant to join our busy Enfield team on a temporary basis. This may lead to a permanent postion in the future for the right candidate. This role is perfect for someone with 360 recruitment experience, strong client development and customer service skills. You will focus on managing existing client accounts, ensuring smooth operational processes, and providing excellent candidate support. Key responsibilities: Manage day-to-day client relationships and act as the main point of contact for operational queries Oversee ongoing candidate placements, registrations, interviews, and compliance documentation Input weekly payroll accurately and resolve any timesheet or payroll queries Maintain accurate system records and provide administrative support to the teamSkills & Requirements: Strong communication, organisational, and customer service skills Confident IT skills, particularly Excel, and strong administrative capability Ability to manage multiple priorities in a fast-paced environment Previous recruitment, temporary staffing, or payroll experience is desirable Professional, approachable, and proactive with a flexible attitude It is essential that you drive and have your own transport as business travel will be required (mileage for business travel will be reimbursed)You will be working Monday to Friday, 8:00am to 5:00pm. Additionally we operate an 'out of hours service' so you will be required to cover an on-call phone on a rotating basis. Further benefits include: 28 days accrued annual leave Weekly pay Emailed payslips Excellent rates of pay Pension schemeIf you are organised, adaptable, and enjoy working closely with clients and candidates, we want to hear from you. Send your CV to join our team today

In a Nutshell… We have an exciting opportunity for a Senior Development Manager to join our team within Vistry South London, at our Stratford office. As our Senior Development Manager, you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation, and construction teams. The Senior Development Manager will be expected to coordinate the skills and resources of each function within the organisation together with appointing and managing external consultants to ensure that each development is optimized through efficient management. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position Proficient in MS Office programmes; particularly Excel, Word, and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process Good geographic knowledge of the area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levelsDesirable… Experience of all stages of development including legal, design, planning related activities, and health and safetyMore about the Senior Development Manager role… Assist the Land / New Business department during the pre-development programme and in certain instances to lead on land acquisition or renegotiation of terms on existing projects. Give advice to ensure all development issues are addressed in outline at the outset prior to conclusion of the purchase process and where appropriate coordination with the Technical team. Ensuring the active involvement of the Development Team to facilitate early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Settlement of the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Set realistic programmes to determine construction starts, sales opening and selling periods. Management of the relevant Development Budgets and programme information in line with the Development Appraisal system at all times. Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including: Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company's ISO9001 accreditation. Support the Group Environmental Policy. Prepare and submit a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk prestart on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work, and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role Were seeking an experienced Lead Electrical Testing & Inspection Engineer to join our growing team, working across London, Monday to Friday, 08:0017:00. This role involves carrying out Electrical Installation Condition Reports (EICRs) and completing associated remedial works across a diverse portfolio of properties, including domestic homes, communal areas within multi-occupancy residential buildings, and sheltered accommodation schemes. As a Senior Engineer, you will play a key leadership role, providing guidance, mentoring, and hands-on training to junior engineers, while supporting new team members in developing their technical skills and confidence. You will work closely with Qualified Supervisors (QSs) and Site Supervisors to ensure all work is delivered to a consistently high standard and remains fully compliant with BS-7671 and all relevant Health & Safety regulations. While the primary focus is on inspection and testing, the role may also include: Electrical installation work Reactive maintenance Planned preventative maintenance (PPM) Key Responsibilities Carry out Electrical Installation Condition Reports (EICRs) and complete any required remedial works in line with current standards and client specifications. Support, mentor, and provide training to a team of electricians. Undertake electrical testing, inspection, installation, and maintenance as required. Demonstrate a strong understanding of electrical systems, with the ability to identify and report faults effectively. Interpret electrical and site drawings when necessary. Follow safe working practices in accordance with current health and safety legislation and all relevant regulations. Accurately complete and submit reports and certification electronically via PDA within required timeframes. Communicate professionally with clients, residents, and colleagues. Deliver a high standard of customer service at all times. Comply with all company policies and procedures. Participate in training and development opportunities provided by the company. Support business changes and initiatives that contribute to company growth and improvement. What Were Looking For Strong knowledge of the electrical industry Extensive experience in electrical testing and inspection procedures Proven experience working with three-phase electrical systems Solid background in electrical installations Experienced in completing electrical certification and reports Skilled in fault finding and diagnostics Previous supervisory experience is advantageous, but not essential Ability to work effectively both independently and as part of a team Accurate and thorough in reporting completed works and identifying further requirements Confident using mobile devices to complete electronic job sheets efficiently and accurately Strong practical and hands-on skills Effective communication skills at all levels Good organisational and administrative abilities Positive attitude with strong time management and punctuality What You Will Have Level 3 Diploma in Electrical Installations or equivalent NVQ Level 3 and AM2 (preferred) City and Guilds 2391-52 BS7671 - 18th Edition A full UK driving license What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle with private mileage allowance and fuel card Supportive sick pay and wellbeing policies Test equipment and PPE provided Access to a fully stocked warehouse Ongoing training and development in our purpose-built training centre Clear progression opportunities A genuine team environment where everyones input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values Were proud of the culture weve built and are looking for people who live by our values: Care like its family Ownership at every level One team with integrity Keep raising the bar If youre a qualified, motivated electrical professional who values quality work, teamwork, and long-term growth, wed love to hear from you. Apply today and become part of the Fixatex family. We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential. TPBN1_UKTJ

SEN Teacher – Primary School Location: Enfield, London Salary: £37,870 – £50,474 per annum (M1 – M6) Job Type: Full Time, Permanent | Term Time Only Start Date: September 2026 Salary will be determined based on experience and position on the Main Pay Range. The maximum salary applies to candidates with substantial teaching experience equivalent to U3. A vibrant and ambitious two-form entry primary school in Enfield is seeking a dedicated and experienced SEN Teacher to join their team from September 2026. The school is currently developing a new SEN provision (soft hub) to provide targeted support for pupils with additional needs, making this an exciting opportunity to play a key role in shaping inclusive practice. This is a supportive school with excellent behaviour, high expectations for all pupils, and a strong commitment to helping children become curious, confident, and resilient learners. The Role • Lead teaching within a dedicated SEN provision supporting pupils with additional needs • Plan and deliver tailored, engaging lessons to meet a range of SEN requirements • Work closely with class teachers, support staff, and external professionals • Monitor progress and implement effective interventions • Contribute to the development and success of the schools new SEN hub Requirements • Qualified Teacher Status (QTS) • Proven experience working with pupils with Special Educational Needs • Strong understanding of inclusive teaching strategies and interventions • Ability to adapt teaching to meet diverse learning needs • Passion for supporting SEN pupils and promoting inclusive education Why Apply? • Opportunity to shape and develop a new SEN provision • Supportive and collaborative school culture • Well-behaved pupils and positive learning environment • Strong leadership and clear vision for inclusion • Excellent opportunity for professional growth in SEN This is a fantastic opportunity for a passionate SEN Teacher to make a meaningful impact within a forward-thinking and inclusive school environment. Why work via Teach Now? Teach-Now are a widely recognised, education recruitment company. We pride ourselves on our high levels of customer service and professional development that we offer our teachers and support staff. We: • Ensure that you will have your own dedicated consultant who will provide ongoing support and guidance. • Offer an excellent refer a friend scheme that pays you £150 for each candidate you refer to us after they have worked and been paid for their first 10 days. • Pay in line with the Agency Worker Regulations (AWR) meaning you will be paid equally to a permanent employee. • Give you access to a wide range of CPD training through our in-house team of experienced senior leaders Application Process: Do you feel you meet the criteria for this exciting opportunity? If so, please either apply below or contact Teach-Now directly. All applicants will require the appropriate qualification and training for this role. For teacher roles, we require a formally recognised teaching qualification. If you are not contacted within 2 working days, unfortunately, you have been unsuccessful for this role. However, we will keep your CV and continue to help you in your search for a job within education. Good luck with your application, we look forward to hearing from you. Teach Now operates stringent safer recruitment procedures. We are committed to promoting equality and challenging discrimination. Teach Now is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. This post will be subject to an Enhanced DBS Clearance

Be part of the Smart Team! We have an exciting opportunity for an experienced Multi-Skilled Engineer to join our high-profile contract in London Bridge. This is a Monday-Friday 08:00-17:00 position. About Us: At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service. We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career. Role Purpose: You will deliver PPM, reactive, and breakdown works on all site systems. You must have knowledge of air conditioning, UPS, generators, and LV systems, with the ability to fault-find using graphical information and alarm data. Manage engineering assets to ensure no unplanned disruptions and support cost-effective operations. Oversee reactive works to ensure timely response and closure. Develop tools to report on asset and building performance and recommend improvements. Key Tasks and Responsibilities: Carry out routine PPM on all plant in line with site task schedules and asset lists, and address plant faults and defects to maintain equipment in serviceable order Complete reactive tasks across the building, including concessionary stores and fabric-related items, and proactively identify areas for improvement Maintain suitable spares for maintenance and reactive works, providing parts inventory and estimated timescales for remedial tasks Keep the Computer-Based Maintenance System up to date, with accurate closure of PPM and reactive tickets, and complete and submit all paperwork for reactive and breakdown works Prepare and follow Method Statements and Risk Assessments for all tasks to maintain safe working practices, and keep all plant rooms under Smart’s responsibility locked, clean, and tidy at all times. Education and Training: Formally trained in an electrical or mechanical engineering discipline to City and Guilds Level 3 or NVQ Level 3 Why SMART? Mandatory Leave on your Birthday Life-Event Leave Life Assurance 25 Days annual leave + Bank Holidays Three fully paid volunteering days Holiday-Buy Scheme Career Progression Workplace Pension Employee Assistance Programme While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development. Apply today and build a career with us

MMP Consultancy is looking to recruit a Scheduling Manager based in East London on a Permanent Basis. Salary: £38,000 Per Annum The scheduling team works on the provision and maintenance of a large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams, and external service providers. Responsibilities: Effective line management of one of the Property Services scheduling teams. You will lead, manage, motivate, engage, and support the team to deliver a customer focused service. Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs. Investigating complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing. The timely production of management reports to support service delivery and meet business requirements. Providing leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities. Being responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly. Setting targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.Experience Required: Knowledge of property repairs and maintenance within the social housing sector Experience of scheduling and planning of repairs and maintenance Experience of successfully leading and line managing a team Be self-motivated, resilient, assertive, and able to thrive in a fast paced environment Aptitude for complex data analysis and report compilation A proven track record of problem solving, identifying, and resolving issues promptly Advanced IT skills and literacy skills

HMO Licensing Manager North London | £45,000 - £50,000 DOE Are you an experienced compliance professional with a strong background in HMO licensing? Looking for a role where you can lead, influence, and make a visible impact? We're partnering with an expanding property management consultancy in North London that's searching for a confident and solutions-focused HMO Licensing Manager to oversee compliance across a growing lettings portfolio. This is an excellent opportunity for someone who enjoys balancing operational oversight, team leadership, and problem-solving in a fast-paced property environment. The Opportunity In this role, you'll take the lead on all aspects of HMO licensing and property compliance, ensuring standards are consistently maintained across the portfolio. You'll work closely with Property Managers, tenants, and contractors to keep operations running efficiently while supporting and developing a high-performing team. No two days will look the same - from conducting audits and coordinating safety compliance to overseeing maintenance resolution and managing tenancy matters, you'll play a key role in protecting both the business and its residents. Key Responsibilities Manage HMO licensing and compliance across the property portfolio Conduct property inspections and compliance audits Coordinate safety certifications, inspections, and compliance documentation Lead, mentor, and support a team of Property Managers Oversee maintenance issues from initial report through to completion Carry out post-maintenance inspections to ensure quality standards Liaise with tenants, contractors, and internal departments to resolve issues effectively Manage rental arrears and professionally handle tenant disputes Process deposit returns in accordance with current legislation Support eviction proceedings where required Conduct regular one-to-one meetings and contribute to team development Maintain a proactive and risk-aware approach to property complianceWhat are they looking for? Strong understanding of HMO licensing and property compliance legislation Previous experience within property management or lettings Confident communicator with strong organisational skills Ability to manage competing priorities in a fast-moving environment Experience leading or mentoring a team Knowledge of Qube software is advantageous, but not essential A proactive, solutions-driven mindset with excellent customer service skillsWhy Join? Take ownership of compliance within a growing and ambitious business Opportunity to lead and shape a successful team Diverse role combining operations, leadership, and strategy Supportive environment with genuine opportunities for professional growth Be part of a company where your contribution is recognised and valuedInterested in finding out more? Apply today or contact Georgie Marden for a confidential conversation. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Senior Data & Insights Analyst (Power BI) Title: Senior Data & Insights Analyst (Power BI) Contract Type: Permanent, Full-Time, 35 hours Salary: Starting from £57,904 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 10th June 2026 Interview Dates: First stage will be held on the 19th June 2026, followed by second stage taking place on 25th June 2026 *Please note that in person interviews will be held for at least one of the interview stages for *NB. the job title title Senior Data & Insights Analyst (Power BI) is for advertising purposes only. The official job title for this role is Senior Information Analyst Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Team at L&Q: Shape Decisions. Transform Data. Improve Lives. Are you passionate about turning data into meaningful insight that drives real-world impact? Do you thrive on bringing stories to life through data and influencing decisions at every level? If so, this is your opportunity to join L&Q’s Information & Analytics Team and play a key role in improving tenant experiences through the power of data. We’re looking for a Senior Information Analyst who combines technical expertise with strong business understanding — someone who can not only analyse data but help define what success looks like. In this role, you’ll be building Power BI dashboards and reports that drive decision-making and establish a single version of the truth across the business. You’ll also lead the development of meaningful KPIs and performance frameworks, ensuring teams have the insight they need to measure outcomes and continuously improve. Working collaboratively across the organisation, you’ll transform complex data into clear, actionable insight that supports strategic goals and enhances services for our customers. If you’re ready to go beyond reporting and truly shape performance, influence strategy, and drive change through data, we want to hear from you. this role. If this sounds like you, we would love for you to apply! Your impact in the role: • Partner with stakeholders across the business to report on performance and deliver insight on Strategic Performance Indicators, driving informed decision-making, • Build and deliver high-impact Power BI dashboards and reports, establishing a single version of the truth and ensuring consistency across the organisation, • Proactively deliver actionable insight, balancing business needs with strong adherence to data governance and reporting standards, • Design and develop standardised, visually compelling dashboards, combining clear storytelling with best practice and Power BI governance procedures, • Collaborate in the development of KPIs and performance frameworks, helping teams define success, measure progress, and identify opportunities for improvement, • Strengthen data governance and data quality, working closely with data modellers, data quality analysts, and technical teams to ensure accuracy and reliability, • Empower business users to self-serve, lead their own information huddles, and confidently use data in everyday decision-making, • Champion a data-driven and well-governed culture, where insight is trusted, accessible, and central to how the organisation operates What you'll bring: • Proven experience in advanced business analysis and data storytelling, with strong expertise in Power BI, DAX, and data modelling, ideally within a complex or housing-related environment, • Demonstrated ability to lead on the definition and implementation of KPIs and SLAs, ensuring alignment with strategic priorities and driving measurable performance improvement, • A strong commitment to customer-focused outcomes, embedding best practice in data and analytics to enhance service delivery and user experience, • Experience in leading and supporting organisational change, embedding a culture of data-driven decision-making across business functions, • Highly developed analytical capability, with the ability to apply statistical and quantitative techniques to generate actionable insights, • Exceptional stakeholder management, communication, and influencing skills, with the confidence to challenge constructively and engage senior leaders, • A proactive leadership approach to data governance and data quality, ensuring information is trusted, consistent, and supports a single version of the truth If you require any reasonable adjustments at any stage during this process, including application stage, please email About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us

Senior Commercial Manager Grocery & Retail Channels Salary: Competitive + Benefits We are recruiting for a commercially focused leader to join a growing consumer products business with an established presence across grocery and retail channels. This is a key role within the commercial team, responsible for managing strategic customer relationships, driving sustainable growth, and delivering strong commercial performance across a portfolio of retail accounts. The successful candidate will combine strong account management expertise with a hands-on approach to commercial planning, financial management, and customer development. Key Responsibilities Lead and develop relationships with a portfolio of grocery and retail customers. Deliver sales growth through effective account planning, customer development, and commercial initiatives. Manage commercial negotiations, pricing strategies, and promotional activity. Monitor and improve account profitability and overall business performance. Prepare forecasts, budgets, and commercial analyses to support decision-making. Work collaboratively with internal teams to ensure excellent customer service and operational delivery. Identify market opportunities and contribute to the wider commercial strategy. Candidate Profile Demonstrable experience in a commercial, account management, or business development role within grocery, retail, FMCG, or a related sector. Strong understanding of the grocery retail landscape and customer management. Commercially astute with experience managing budgets, forecasts, and profitability. Highly analytical with strong spreadsheet and data analysis skills. Excellent communication, relationship-building, and negotiation abilities. Comfortable operating in a fast-paced environment with a high degree of autonomy and accountability. Proven ability to deliver sales growth and develop long-term customer partnerships. The Opportunity Join a successful and growing business with ambitious plans for continued expansion. Take ownership of a significant customer portfolio and play a key role in shaping commercial success. Work within a collaborative and entrepreneurial culture where initiative is valued. Competitive salary, benefits package, and genuine opportunities for career development. TPBN1_UKTJ

Connect2Hackney, the internal talent team for Hackney Council is looking for a strategic, forward-thinking Group Accountant to provide lead financial support to a critical service division. If you are a qualified or highly experienced finance professional looking for a role that combines technical excellence with impactful civic leadership, we want to hear from you! The Role As a Group Accountant, you will be the lead financial support role for an assigned service division, with a primary focus on management accounting. This is a high-profile PO8 position where you will act as a trusted advisor to senior management, helping to model budgets, identify savings, and shape alternative operational strategies. You will also take on a vital leadership role, managing a small, dedicated team to ensure they remain high-performing, customer-focused, and fit for purpose. Key Responsibilities Lead the Budget Cycle: Oversee the accurate production of the three main pillars of the annual budget cycle-budget setting, budget monitoring, and accounts closing-across both capital and revenue for your division. Provide Strategic Advice: Deliver high-quality, informed financial advice to guide operational decision-making, and confidently challenge budget holders when necessary. People Management: Direct, manage, and develop a Service Accountant and an Accountancy Assistant, overseeing appraisals, 1:1s, and performance management. Financial Modeling & Projects: Work with senior managers to manipulate and model service budgets to identify service savings and provide crucial financial support to major projects and change programmes. Quality Assurance: Guarantee the integrity of all external financial communications, including committee reports, Freedom of Information requests, and statistical returns. Statutory Compliance: Apply relevant financial controls, standing orders, and the scheme of delegation, while upholding the responsibilities of the S151 Officer in day-to-day business. Deputise: Step up to deputise for the Head of Finance when required. Who We Are Looking For We are seeking a proactive collaborator who understands the complexities of working within a political local government environment. You should bring: Qualifications & Experience: Either at least two years of experience as a CCAB qualified accountant, OR five years of accounting experience that clearly demonstrates your management and supervisory capabilities. Local Government Expertise: An in-depth understanding of local government finance and proven experience coordinating the annual budget cycle within a local authority. Exceptional Communication: Strong written and verbal communication skills, with a proven ability to translate complex financial data into clear information for non-financial staff at all levels. Relationship Building: A track record of building positive, trusted working relationships with budget holders, senior management, and external stakeholders.Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy

In a Nutshell… We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. You will interface with customers, client's representatives / tenants, and consultants across the business output, including new homes, affordable housing and PRS sales. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working in a Senior Customer Services role in the construction industry Detailed understanding of NHBC customer handover requirements Full understanding of the end-to-end customer journey and the role of Customer Service Experience of people and change management Knowledge of structural warranty provider policies, Consumer Code and company policies Good understanding of building regulations and legal obligations Strong Commercial and Financial understanding Proven background in delivery of outstanding Customer Service. Good planning and organisational skills Good understanding of Microsoft Office, Excel, Outlook and Dynamics Ability to handle complaints and difficult situations Decision making/problem solving/multi-tasking A polite, tactful and assertive attitude Patient and calm under pressure Excellent communication skills Ability to create strong team working Excellent customer and stakeholder management skills Willing to work extra to meet deadlines as and when the business needs require it Willing to travel to sites visiting customers, when the business requires (even during unsociable hours from time to time)Desirable… Formal Construction qualification (HNC or Degree level) Member of the Chartered Institute of Builders (CIOB) NVQ Level 5 in Customer Services or ICS Customer Service Qualification or equivalent Demonstration of a career within the construction industry or hold relevant qualifications along with experience Relevant industry standard training (first aid, scaffold appreciation etc.) More about the Head of Customer Service role… Lead the Customer Service team, fostering a strong team ethos of accountability and responsibility placing the customer at the forefront whilst ensuring the department operates efficiently and cost effectively. Ensure that processes are in place to drive customer satisfaction scores, working with all teams across the business to deliver excellent 5* service (or equivalent) and drive nine-month service improvement in line with BU targets. Work with Sales and Construction to drive service improvements throughout a customer's journey Liaise with the Commercial department to ensure specified products have warranties comparable with the Company's liabilities and that contractor and supplier performance meets aftercare requirements. Ensure all departments are fully informed and provided with required information to support customer satisfaction. Own and lead the implementation and change management of processes, procedures to ensure continuous improvement within the service. Working as the SME for all service systems and process changes required. Respond to purchaser's / client representative complaints/queries, assessing the necessary remedial works, and ensuring the complaints are reported, managed, and responded to in line with company and required external body processes and timeframes. Ensure consistent seamless handover throughout the customer journey. Take ownership for ensuring all BU data is accurate, working across the functional teams as required to ensure this is in place. Overall Responsibility for Risk and Health and Safety throughout the defects period, during any works within customers' homes. Manage Customer Service budgets including day to day spend, major defects and repairs, latent defects, compensation awards, complete forecasting and set annual budgets. Manage the handover from Build to Customer Service, ensuring proactive communication and updates with the progress of issues raised. Manage sub-contractors/suppliers etc., in all customer service matters and ensure performance is driven to meet required SLA's. Attend or ensure attendance at NHBC inspections for properties over two years old when required. Ensure statutory requirements are met, working relevant stakeholders, such as NHBC, gas safety, fire safety, electrical safety and records are always kept up to date to ensure 100% compliance. On affordable / contracting schemes be responsible for recovery of retentions from clients. Ensure that all properties are inspected on completion and sub-standard properties are re-inspected and certified as complete, as determined by regional processes. Monitor quality reports and follow up as necessary with build department. Review data/reports and ensure progression of remedial actions. Seek solutions to re-occurring problems and drive the improvement.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

Assistant General Manager Role Overview As an Assistant General Manager, you will act as the key support to the General Manager, playing a critical role in driving operational excellence and overall business performance. The Assistant General Manager will oversee day-to-day operations, support department leaders, and ensure seamless execution across all areas of the business. This Assistant General Manager position is ideal for a dynamic leader who thrives in a fast-paced, customer-focused environment and is passionate about developing high-performing teams. You will be instrumental in refining operational processes, achieving financial targets, and creating an engaging and productive workplace. Key Responsibilities Operational Leadership As an Assistant General Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional service delivery at all times. • Monitor and drive key performance indicators (KPIs), including cost control, labour ratios, and profitability., • Assist in implementing and improving operational policies and procedures to enhance efficiency and consistency., • Act as a hands-on leader, ensuring smooth day-to-day running of the business. Financial & Business Performance The Assistant General Manager will work closely with the General Manager to drive revenue growth and overall business success. • Support initiatives to increase sales, including corporate and group bookings., • Analyse financial performance and identify opportunities to improve profitability., • Contribute to budgeting, forecasting, and cost management strategies. People & Culture A key responsibility of the Assistant General Manager is to lead, develop, and inspire the team. • Support recruitment, onboarding, and training of new team members., • Manage performance, provide coaching, and support career development., • Promote a positive, inclusive, and high-energy workplace culture. Customer Experience As an Assistant General Manager, you will champion exceptional customer service. • Ensure consistently high standards of customer satisfaction., • Resolve issues proactively and professionally, always striving to exceed expectations., • Lead by example in delivering memorable guest experiences. What We’re Looking For • Proven experience in an Assistant General Manager or similar leadership role within a fast-paced environment., • Strong commercial awareness with the ability to interpret financial data and drive performance., • Excellent people management skills, with a track record in recruitment, training, and team development., • A customer-first mindset with the ability to lead from the front., • Resilient, adaptable, and comfortable working in a high-energy environment., • Above all, an Assistant General Manager who is fuelled by fun and passionate about creating outstanding experiences for both customers and team members. Job Details Job Type: Full-time Benefits: • Employee discount, • On-site parking, • Store discount Work Authorisation: • United Kingdom (required) Work Location: • In person

Experienced and professional Repairs Supervisor specialising in Carpentry required to work with a leading and highly reputable London based Local Authority. My client required and experienced Repairs Supervisor who specialises in Carpentry to join their award-winning maintenance division on an on going temporary contract. Are you looking to work with a prestigious and well-known employer? Please see below details. Location: North London Pay: £30 per hour - to be agreed (Paid weekly via umbrella) Hours: 37 Hours Start Date: ASAP Duration: 3 months (rolling contract and possibility to become perm) Repairs Supervisor (Carpentry) The Supervisor's role is to lead the team of high performing repairs operatives to deliver high standards of work quality and efficient use of materials. Supervisors are responsible for the line management and performance management of front-line operatives. Holding regular 1-1s and toolbox talks. To deputise for the repairs manager and assist in the operational management of the works under their control. To provide support and technical guidance for a team of Multi trade operatives to maximise the productivity and resident satisfaction for the resident. To undertake a range of complex diagnostics and co-ordinating multi-trade repair projects for repairs affecting multiple properties such as major leaks, demonstrating proficient level skills and experience across a range of trades; Carpentry, Plumbing, Decorating, Plastering and Tiling (wall and floor), in addition to a qualified home trade. Using this wide range of skillsets to resolve arising issues during repair and maintenance work, referring only complex or extensive work to the relevant trade specialist. Undertake inspection activities as directed by a Repairs Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.) Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions. To promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholder's involvement at the heart of the service.Requirements Must have a full UK driving License Must have reactive repairs experience within social housing environment Must have past experience managing a team Must have past experience in carpentry INDPS

General Store Manager | Experience Store | Up to £70,000 + Bonus & Commission At Zachary Daniels, we're partnering with a retailer that believes unforgettable customer experiences are what truly drive success. This isn't just a General Store Manager role. It's an opportunity to lead a team that turns every customer visit into a personalised, enjoyable, and memorable journey - from the moment they walk through the door to long after they leave. Our client is passionate about creating a store environment where customers feel welcomed, understood, and expertly guided. They are looking for a Store Manager who shares that passion and can inspire a team to deliver service that customers talk about, return for, and recommend to others. The Role: Leading the Customer Journey Leading the customer journey at all times Be at the heart of the in-store experience. Able to shape how customers feel, how your team engages, and how the entire sales journey unfolds Every customer receives a warm, personal welcome Your team listens first, sells second, and builds genuine rapport Follow up with an effective aftercare program The sales process feels consultative, helpful, and never pressured Customers leave feeling confident, valued, and delighted with their experience Your store becomes known locally for outstanding service and expertiseYou won't just manage performance - you'll coach your team to create moments that matter for customers. What You'll Bring as our new General Store Manager You'll come from an assisted sales environment such as furniture, telecoms, fashion, homeware, or automotive, where customer interaction is at the centre of every sale. You'll understand that great results come from: Building trust with customers Be a Store Manager with a history with a luxury or premium retailer that is known for service Creating a positive, energetic store atmosphere Developing a team that genuinely cares about customer outcomes Leading by example on the shop floor Turning service excellence into commercial success You'll love being present, visible, and involved in the customer journey every day.Why This General Store Manager Role is Different Here, success isn't just measured in sales - it's measured in customer satisfaction, loyalty, and experience. And when you deliver that, you're rewarded exceptionally well. What You'll Receive as our new General Store Manager Basic salary between £60-70,000 DOE Realistic earnings increased with bonus and commission Genuine career progression with a growing brand A supportive, positive in-store culture Strong employee support and benefits The opportunity to build a store team known for exceptional serviceThis is the perfect role for a General Store Manager who believes the best retail results come from delivering the best customer experiences. If you're ready to lead a team that puts customers at the centre of everything - we'd love to hear from you. BBBH36198

Contract Supervisor – FM Service Provider – London Bridge – High profile mixed-use development - Up to £60,000 per annum CBW is currently recruiting for an excellent opportunity with a leading Facilities Management (FM) service provider based in London Bridge. This role involves overseeing the delivery of high-quality building services within a busy, occupied commercial, residential, retail and leisure environment, ensuring both planned and reactive work is completed efficiently and to the highest standards. The successful candidate will manage a team of 4 engineers, focusing on supervision, compliance, and contract support to ensure smooth day-to-day operations. This position is ideally suited to someone ambitious and career-driven, with a clear pathway to progress into a Contract Manager role. Hours of Work Monday to Friday, 08:00am – 17:00pm No Call Out Overtime Available Key Duties & Responsibilities Supervise and coordinate building maintenance engineers and specialist subcontractors Ensure all planned preventative maintenance (PPM) and reactive works are delivered to required standards Review, approve, and manage RAMS (Risk Assessments & Method Statements) Issue and control Permits to Work in line with site safety procedures Monitor and update CAFM systems, ensuring accurate maintenance records Ensure full compliance with Health & Safety legislation and company policies Produce reports, track KPIs/SLAs, and support contract performance reviews Liaise with clients, tenants, and internal teams to maintain high service levels Identify plant or system defects and coordinate remedial works Assist with quotations, scopes of work, and technical recommendations Support the Contract Manager with day-to-day contract delivery and continuous improvement Requirements Electrically or Mechanically qualified (City & Guilds Level 2/3 or equivalent) Previous supervisory or lead experience within FM/building services Strong understanding of RAMS, permits to work, and compliance processes Experience using CAFM systems and producing reports Good knowledge of commercial building services (HVAC, electrical, etc.) Commercial and or Residential experience Excellent customer service skills

HMO Licensing Manager North London | £45,000 - £50,000 DOE Are you an experienced compliance professional with a strong background in HMO licensing? Looking for a role where you can lead, influence, and make a visible impact? We're partnering with an expanding property management consultancy in North London that's searching for a confident and solutions-focused HMO Licensing Manager to oversee compliance across a growing lettings portfolio. This is an excellent opportunity for someone who enjoys balancing operational oversight, team leadership, and problem-solving in a fast-paced property environment. The Opportunity In this role, you'll take the lead on all aspects of HMO licensing and property compliance, ensuring standards are consistently maintained across the portfolio. You'll work closely with Property Managers, tenants, and contractors to keep operations running efficiently while supporting and developing a high-performing team. No two days will look the same - from conducting audits and coordinating safety compliance to overseeing maintenance resolution and managing tenancy matters, you'll play a key role in protecting both the business and its residents. Key Responsibilities Manage HMO licensing and compliance across the property portfolio Conduct property inspections and compliance audits Coordinate safety certifications, inspections, and compliance documentation Lead, mentor, and support a team of Property Managers Oversee maintenance issues from initial report through to completion Carry out post-maintenance inspections to ensure quality standards Liaise with tenants, contractors, and internal departments to resolve issues effectively Manage rental arrears and professionally handle tenant disputes Process deposit returns in accordance with current legislation Support eviction proceedings where required Conduct regular one-to-one meetings and contribute to team development Maintain a proactive and risk-aware approach to property compliance What are they looking for? Strong understanding of HMO licensing and property compliance legislation Previous experience within property management or lettings Confident communicator with strong organisational skills Ability to manage competing priorities in a fast-moving environment Experience leading or mentoring a team Knowledge of Qube software is advantageous, but not essential A proactive, solutions-driven mindset with excellent customer service skills Why Join? Take ownership of compliance within a growing and ambitious business Opportunity to lead and shape a successful team Diverse role combining operations, leadership, and strategy Supportive environment with genuine opportunities for professional growth Be part of a company where your contribution is recognised and valued Interested in finding out more? Apply today or contact Georgie Marden for a confidential conversation. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. TPBN1_UKTJ

Accountabilities 1. Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills. 2. Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail 3. Apply knowledge and understanding of the impact of SEND on children and young people’s educational outcomes 4. To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms 5. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary. 6. Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manager ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality. 7. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. i.e. 8. Ensure information is managed efficiently and accurately & that data is recorded and stored in compliance with national standards and can only be shared, as appropriate, with other agencies. 9. Represent the Local Authority at SEND Tribunal Appeal hearings and mediations including drafting all pleadings and follow up case work. 10. Take responsibility for ensuring computerised information is accurate and up to date at all times. Data management to be maintained relating to the Tribunal and Mediations cases and written papers provided as required for service managers, councillors or other such bodies in accordance with LA policy and legislation. 11. Use management information and data to develop a framework and policies to help improve efficiency and effectiveness of the service and to ensure consistency of decision making through EHC assessments, plans and annual reviews. To monitor the amount and impact of all disagreement resolution activity within the service through close liaison with case managers & other staff within the service. 12. Contribute to the wider SEND service aspirations, identifying opportunities to achieve integrated working on a multi-agency basis. Work as an effective team member within the wider SEND service. 13. Respond to FOI’s relating to Tribunals and Mediations in a timely and accurate manner as and when required. 14. Prepare and present results / responses / reports / recommendations including accurate, complete & relevant info for internal and /or external use. Issues to be clearly summarised, progress & implications reported & council’s position clearly stated 15. Provide specialist, expert advice, opinion, interpretation, guidance and support to colleagues, service users and partner agencies on the legislative process and framework, including decisions on whether council opposes the Tribunal appeals. This would include: Queries / complaints and complex issues to be effectively managed through to a satisfactory conclusion or escalated as necessary. Appropriate action to be taken to reach resolution, representing the views of the service. To follow Policies, procedures and controls ensuring that the area of responsibility is compliant with all relevant legislation, codes, regulations, guidelines, standards and best practice. Provide a clear record of actions, circumstances and decisions and identify problems To provide regular statistical information about Tribunal appeals & outcomes of hearings, including cost information. Ensure service overview of all SENDIST appeals is up to date and accurate so that all deadlines are met, particularly the LAs reply and responses to directions. Ensure risk to the Council / customers is minimised. Issues to be managed through to a satisfactory conclusion or escalated if appropriate. Information, advice and support are to be accurate, timely and constructive Support Managers to ensure they manage early stages of disagreement resolution, to maintain consistency of contact with the service for parents & minimise the transfer of cases between officers. To provide support to case managers where disagreement resolution is likely to take place over a long period of time & deal with particularly complex and intractable cases as requested by the Head of SEN / SEN Service Manager, that may require significant levels of input & oversight that it may not be feasible for case managers to manage alongside other work 17. To work with Case Managers to identify complex cases where parental preference for phase transfers may be contentious & where pro-active intervention may reduce the likelihood of appeals to tribunal and to take relevant follow up action 18. Prepare information for Management Team for agreement where part funding arrangements or conceding of a tribunal is being recommended. 19. Decisions will be made based on Council procedures. & the Officer will operate within the legislative framework informed by the SEND code of Practice 2015 Children and Families Act 2014, Equalities Act and other relevant statutes. 20. Promote the policy of inclusion of children and young people with SEN in mainstream or maintained special schools wherever possible drawing on strong negotiation and influencing skills across a range of complex SEN issues between parents, schools and multi-disciplinary practitioners. Maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. 21. To ensure a seamless approach across the SEN service in the delivery of the service and customer care, including a timely upload of all documentation referring to a child or young person’s case under appeal and a complete handover to the SEN team. Ensure all documentation linked to SEN appeals is distributed appropriately and within specified time restraints. 22. To work directly with parents, schools, parental appointed legal representatives, witnesses and other professional bodies within the statutory and legal framework related to the Special Educational Needs and Disability Tribunal process, Liaising with the Borough Solicitor/Counsel as appropriate. 23. Support colleagues to prepare chronologies and any other necessary paperwork, arrange and chair conferences with witnesses and perform other duties in relation to First Tier Tribunals and Appeals. 24. Attend resolution meetings with parents and other professionals in an attempt to settle disputed issues without the need for formal legal redress wherever possible 25. Offer coaching and training to service members and case managers to ensure consistency of approach, sharing and promoting best practice through the dissemination of statutory guidance and the learning from case studies in relation to disagreement resolution and tribunals. 26. To deliver training on disagreement resolution and tribunals which would include Educational Psychologists, NHS therapy staff and other professionals as required. 27. To implement disagreement resolution procedures within SEN to ensure that attempts are made to resolve as many disagreements with parents as possible with a view to reducing the number of appeals to the SEN and Disability Tribunal. 28. Identify and escalate any budget risks & monitor the factors which have the most significant influence on Tribunal outcomes in order to inform learning within the section & with colleagues in schools and other agencies. 29. Set and monitor individual and team performance standards in relation to Mediations and appeals. 30. Attendance at complex Annual Review or other meetings where required particularly where complex legal or funding issues may arise & in particular in cases where Tribunal hearings are pending or have already been held. This will include relevant preparatory & follow up work such as liaison with / providing advice to parents, schools, other professionals and case managers. 31. To contribute to departmental working groups as required, and to ensure that disagreement resolution procedures are followed, where necessary, where changes are planned to a pupil’s education as a result of school reorganisations

Are you an experienced multi-drop driver with a CPC licence, ready to step into a lead role? This is a permanent opportunity for a Lead Driver, combining hands-on deliveries with team support and operational responsibility. The Role: You’ll take ownership on the road, ensuring deliveries are completed efficiently while supporting the wider driver team. This is a key position where you’ll lead by example and step into senior responsibilities as required. Key Duties: Completing multi-drop deliveries to a high standard Acting as a lead figure for drivers on shift Providing excellent customer service Manual handling (items averaging around 15kg) Ensuring all paperwork and compliance checks are completed accurately Supporting driver performance and addressing on-the-road issues Liaising with management to maintain smooth daily operations What We’re Looking For: Full UK driving licence (maximum 6 points) 7.5T or Class 2 licence Valid CPC qualification Strong multi-drop delivery experience Confident supporting and guiding other drivers Excellent timekeeping and communication skills Ability to make decisions and resolve issues quickly Good understanding of health & safety in delivery environments Physically fit and comfortable with manual handling

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Want to come and be a part of it? We are recruiting in postcodes; RM, IG What will you be doing? As an engineer, you will form part of our Metering team that provides a wide range of services from Smart installations, Investigating non-communicating smart meters and , emergency and maintenance appointments. Do you enjoy working on your own, chatting to customers and meeting new people? Customer service is our top priority. You'll make sure that all jobs are completed on time and our customers are provided In-depth explanations of the benefits and safe usage of their new meter. Youll also be responding to emergencies, restoring power or gas when customers need it the most. Do you like meeting new people, and helping make a difference to their lives? You'll also be provided with continuous training to maintain and develop your skills. Do you want to know a fun fact? 87% of our field management team have been internally promoted. Are you looking for longevity in your career? You can have it with M Group Energy. You'll have health and safety at the heart of everything you do! Do you want extra training to make sure your knowledge is up to scratch and enhance your skills in the industry? Your onboarding journey will make sure you are prepped and ready to be an ambassador for health and safety! Worried the role could be lonely? You'll be on weekly meetings, catch ups and our field managers and support functions are always there to come out and offer a helping hand or assistance. No day is the same, and you'll be given endless opportunities to shine. What youll bring Valid UK driving licence You must have held your licence for 1 year and have less than 6 points. Do you have a CCN1 / CMA1 / CMA3, or hold an NVQ Level 2 in Smart Metering Dual Fuel? Are you experienced installing gas and electric smart meters? Have you got previous MOCOPA experience? If you have the below qualifications and skills, great, but you dont need them to apply; REGT1, 3 phase, CT Whats in it for you? Salary: Dual Fuel - £39,033 Dual Fuel (3 phase/CT) - £40,117 Dual Fuel - £42,285 (if based inside the M25*) Dual Fuel (3 phase/CT) - £43,370 (if based inside the M25*) £2k attendance and safety bonus per annum for full time roles We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; £2000 per year safety and attendance bonus split payment every 6 months On target earnings of up to £50k+ 30-33 days (including bank holiday) Sick pay Scheme You'll have access to an uncapped additional productivity related bonus Are you 3phase/CT and/or Medium Pressure qualified? That'll be £1000 added to your salary! Regular overtime paid is available to you at time and a half and double time on Sundays Looking for progression? 87% of our field managers have been promoted from DF engineers Company van/vehicle and fuel card for business use Private health care and health care cash plan for you Recommend a friend get rewarded for introducing people to us! Standby / Overtime / Call out - Extra earning potential. About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE INDREG TPBN1_UKTJ

As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus o

Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer querie

Danish Speaking Inbound Sales & Customer Service Agent Hybrid Working | Canary Wharf, London £27,768 + Uncapped Commission Are you fluent in Danish and English with a passion for customer service and sales? We're looking for a confident and customer-focused individual to join a growing

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service envi

Our client, a growing Managed Service Provider, is looking to hire a Service Desk Team Lead to support and develop their expanding technical support function. This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, st

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Managing a team of Service Desk Tech

As Client Experience Team Lead, you will manage a small CRS (Customer Relationship Support) team, acting as the escalation point for complex queries, driving performance, and continuously improving how the business serves its customers. They work with businesses across the UK, delivering energy solu

You’ll lead a team of customer service agents while remaining actively involved in day-to-day operations, handling tickets, resolving complex issues, and acting as the key link between customers, logistics partners, and internal teams. We’re looking for a Customer Service Lead to take full owner