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About the job We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes: · Annual package of £41,445 per year (amount inclusive of basic salary and service charge) · Referral Scheme: £1000 for referring a Chef, (terms and conditions applies) · 28 days holiday with increase after 1st year of service, capped at 33 days · Private Healthcare · Life Insurance · A choice of rewards and lifestyle benefits · Employee recognition programme · Training and development opportunities · Interest free season ticket loan · 50% Food and Beverage discount in our venues · Last by not least, the opportunity to work and grow with a fantastic & supportive team! About the role, what will I be doing? Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met. Address customer concerns, complaints, and feedback in a professional manner. Monitor guest satisfaction and take action to enhance the overall customer experience. Supervise and train bar staff Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service. Enforce responsible alcohol service practices and age verification procedures. Maintain a clean and safe work environment, adhering to health and safety standards. Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar. Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies. Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting Previous supervisory experience Highly organized, multitasking individual with a positive attitude & a team player Ability to manage varying needs and prioritizing to ensure the best business results Excellent communication and interpersonal skills An exceptional attention to detail Flexibility to work weekend and evening shifts When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you. If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.
Responsibilities Food Preparation: Prepare sandwiches and other menu items with care and attention to quality and presentation. Order Taking: Greet customers, take their orders accurately, and ensure their needs are met promptly and professionally. Cash Handling: Operate the till, process payments, and maintain accurate cash records. Table Service: Serve food and beverages to customers with a friendly and efficient manner. Cleanliness: Ensure the kitchen and shop floor are kept clean, tidy, and in line with health and safety regulations. Teamwork: Collaborate with colleagues to create a smooth and enjoyable experience for customers.
About the job JOIN OUR FAMILY At the Crown Hotel we believe our people are our biggest assets and understand the value in putting them first. Our team describe working at the Crown as: feel valued, opportunities to progress, flexible,structured, approachable. always varied and supported A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER AT THE CROWN HOTEL What you'll be doing... Reporting to the Food & Beverage Manager this role will involve serving Food & Beverage in one of our many outlets. It may involve breakfast and dinner in Churchill's Restaurant, at an event such as a wedding reception, serving afternoon tea's or a shift in our brasserie. We have full an part time positions available. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in this role you will need the following qualities and skills: excellant communication skills, - be able to pay close attention to detail and possess some customer service experience WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . £9.44 - £11.44 per hour Department: F&B service About you F&B Team member - various roles available across restaurant, bar and café Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Barista & Bartenders (Part-Time ) We are thrilled to announce that we are seeking both part-time Barista and BARTENDERS to join our lovely and welcoming team! Ideal candidates will have previous experience in a fast-paced restaurant or bar, with a passion for delivering excellent customer service. Knowledge of cocktails and brunch beverages is a plus, as we offer a vibrant weekend brunch menu. At our establishment, we are all about GOOD-MOOD-FOOD and exceptional service. We take great pride in the quality of our offerings, from our in-house creations to the finest local ingredients. As a member of our front-of-house team, you will play a key role in ensuring that every guest has a memorable dining experience, whether you're serving up perfectly crafted cocktails or delivering plates with a smile. We believe that the atmosphere in our restaurant is just as important as the food, and we treat our team like family. We want you to enjoy every shift, even during the busiest hours, with a vibrant and supportive environment that makes work feel fun. In return, we offer a competitive salary, flexible hours, staff meals, and discounts at our restaurants. If you’re ready to be part of a team that values good vibes and great service, we’d love to hear from you!
**Job Title: Bar manager Location: NEW High-End Bar/Lounge, Chiswick, London Job Type: Full-Time About Us: Exciting new bar and lounge! Located in the heart of Chiswick, our bar/lounge is renowned for its elegant ambiance, exceptional service, and sophisticated clientele. We are seeking a well-presented and professional Hostess to join our distinguished team. If you thrive in a high-end environment and have a passion for hospitality, we want to hear from you. Role Overview: As the Hostess, you will be the welcoming face of our establishment, ensuring every guest receives a warm reception and an unforgettable experience from start to finish. Your role is vital in maintaining the luxurious atmosphere our guests expect. Key Responsibilities: - Warmly greet guests upon arrival and ensure they feel welcome. - Manage reservations and coordinate seating arrangements efficiently. - Present menus and provide initial information about our offerings. - Maintain a pristine and organized reception and seating area. - Collaborate closely with the bar/lounge team to ensure seamless service. - Address guest inquiries and resolve any issues with professionalism. - Uphold the bar/lounge’s high standards of service and presentation. Requirements: - Must be over 25 years of age. - Impeccable presentation and grooming standards. - Previous experience in a high-end hospitality environment is preferred. - Outstanding interpersonal and communication skills. - Strong organizational abilities and attention to detail. - Ability to work flexible hours, including evenings and weekends. - Familiarity with reservation systems is an advantage. Benefits: - Competitive salary and gratuities. - Opportunities for career advancement and professional development. - Work in a vibrant, upscale environment. - Employee discounts on food and beverages. - Prime Chiswick location with excellent transport links. - COMPETITIVE SALARY! Application Process: We are committed to hiring the best and therefore have a strict interview process to ensure our team maintains the highest standards. If you believe you have what it takes to excel in this role, please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to - Application Deadline: Join us in delivering unparalleled service and creating memorable experiences for our guests. We look forward to meeting you! Further details will be discussed at the interview stage.
Waiters & Bartenders (Part-Time & Full-Time) We are thrilled to announce that we are seeking both part-time and full-time WAITERS and BARTENDERS to join our lovely and welcoming team! Ideal candidates will have previous experience in a fast-paced restaurant or bar, with a passion for delivering excellent customer service. Knowledge of cocktails and brunch beverages is a plus, as we offer a vibrant weekend brunch menu. At our establishment, we are all about GOOD-MOOD-FOOD and exceptional service. We take great pride in the quality of our offerings, from our in-house creations to the finest local ingredients. As a member of our front-of-house team, you will play a key role in ensuring that every guest has a memorable dining experience, whether you're serving up perfectly crafted cocktails or delivering plates with a smile. We believe that the atmosphere in our restaurant is just as important as the food, and we treat our team like family. We want you to enjoy every shift, even during the busiest hours, with a vibrant and supportive environment that makes work feel fun. In return, we offer a competitive salary, flexible hours, staff meals, and discounts at our restaurants. If you’re ready to be part of a team that values good vibes and great service, we’d love to hear from you!
They play a key role in the success of the organization and are involved in many aspects of event planning and execution. Some of their responsibilities include: Sales planning: Working with the top management and other event leads to develop a sales plan for each event. Event strategy: Developing and implementing sales strategies. Vendor sourcing and negotiation: Sourcing and negotiating with vendors. Scheduling and supervision: Scheduling and supervising event personnel. Achieving sales targets: Achieving monthly/weekly sales targets. Upselling: Looking for upselling opportunities, such as food and beverage packages. Developing contacts: Developing contacts with relevant markets to increase sales opportunities. Answering inquiries: Answering all inquiries in a timely manner. Liaising with other departments: Liaising with other internal departments, such as finance, marketing, operations, and technical, to ensure excellent service for the client.
Are you a superstar Waiter or Waitress with a passion for providing exceptional customer service? If so, we want you to join our super friendly Food & Beverage team at Vintry & Mercer Hotel! We're currently looking for an experienced team member to help us deliver an unforgettable breakfast and lunch service in our Vintry Kitchen and Mercer Roof Terrace restaurants. To be considered for this exciting opportunity, you'll need a minimum of 1-2 years of experience working in a similar role, preferably gained in a restaurant or hotel of a similar standard. We're looking for someone with a warm and welcoming personality, who thrives in a fast-paced and dynamic environment. As a vital part of our Food & Beverage team, you'll play an important role in ensuring that our guests have an unforgettable dining experience. If you're passionate about hospitality and have a dedication to providing exceptional service, we'd love to hear from you! Join our team at Vintry & Mercer Hotel and be a part of something truly special.
Are you passionate about creating unforgettable experiences and fostering a vibrant atmosphere? Do you thrive in dynamic environments where every night is a Party? If so, we have the perfect opportunity for you! Position: Bar Staff Location: Soho Type: Full-time / Part-Time About Us: At House Party, we redefine the conventional bar experience by bringing the energy and intimacy of a house party to life. Our unique concept combines the best elements of hospitality, food & drinks, and entertainment to create an atmosphere where guests feel like they're part of something special every time they walk through our doors. Benefits: Competitive hourly pay rate according to experience. Opportunities for career advancement within a rapidly growing company. Discounts on food and drinks A dynamic and supportive work environment where creativity and innovation are encouraged. Job Description: As a Bartender at House Party you will play a pivotal role in ensuring the smooth operation of our establishment. Working closely with the Management team, you will ensure the day-to-day service of the bar, ensure the venue standards are adhered to and uphold our commitment to delivering exceptional service. Your responsibilities will include: Mixing Drinks: The primary responsibility of a cocktail bartender is to prepare and serve cocktails to customers. This involves knowing a wide variety of cocktail recipes and being able to mix drinks quickly and accurately. Customer Service: Providing excellent customer service is crucial. This includes greeting customers, taking drink orders, and engaging in friendly conversation. Menu Knowledge: Bartenders should have a thorough understanding of the bar's menu, including the ingredients used in each cocktail, as well as any specials or promotions. Maintaining Cleanliness: Keeping the bar area clean and organized is essential for both hygiene and efficiency. This includes regularly wiping down surfaces, washing glassware, and disposing of empty bottles and trash. Stocking Supplies: Bartenders are often responsible for ensuring that the bar is adequately stocked with liquor, mixers, garnishes, and other supplies. This may involve taking inventory, placing orders, and restocking shelves. Following Safety Procedures: Bartenders should adhere to safety guidelines when handling alcohol and operating equipment to prevent accidents and ensure the well-being of themselves and their customers. Upselling: Bartenders may be expected to upsell premium drinks or promote special offers to increase sales. Monitoring Intoxication Levels: Responsible bartenders should be observant of customers' behavior and intervene if they believe someone has had too much to drink. This may involve cutting off alcohol service or arranging for alternative transportation. Requirements: Love to be the life of the Party and have a big personality Previous experience in a Cocktail Bartender role within the hospitality industry, preferably in a bar or nightlife setting. Exceptional interpersonal and communication skills, with a focus on providing outstanding customer service. Proven ability to multitask and thrive in a fast-paced environment. Knowledge of beverage operations and cocktail preparation. Flexibility to work evenings, weekends, and holidays as needed. Join us at House Party and become part of a team dedicated to redefining the bar experience. If you're ready to make a lasting impact and be part of something extraordinary, we want to hear from you!
We're currently looking a self motivated and committed individual to join our Food & Beverage team in the capacity of Food & Beverage Supervisor. To be considered for this opportunity, you'll need a minimum of 1-2 years of experience working in a similar role, preferably gained in a restaurant or hotel of a similar standard. We're looking for someone with a warm and welcoming personality, who thrives in a fast-paced and dynamic environment. As a vital part of our Food & Beverage team, you'll play an important role in ensuring that our guests have an unforgettable dining experience. If you're passionate about hospitality and have a dedication to providing exceptional service, we'd love to hear from you! Join our team at Vintry & Mercer Hotel and be a part of something truly special.
Job Summary We are seeking enthusiastic and dedicated Bar Staff to join our vibrant team. As a key member of our hospitality environment, you will be responsible for providing exceptional service to our guests while ensuring a welcoming atmosphere. Your role will involve not only serving drinks but also assisting with food preparation and maintaining high standards of cleanliness and safety in the bar area. Duties Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks, in accordance with standard recipes. Assist with food preparation, ensuring adherence to food safety regulations and hygiene standards. Engage with customers, providing excellent hospitality and upselling menu items to enhance their experience. Maintain cleanliness and organisation of the bar area, including washing glassware and utensils. Handle cash transactions accurately, utilising basic maths skills for billing purposes. Collaborate with kitchen staff to ensure timely delivery of food orders to customers. Manage time effectively during busy periods to ensure prompt service. Adhere to all health and safety regulations within the bar environment. Qualifications Previous experience in a bar or restaurant setting is preferred but not essential; a willingness to learn is key. Knowledge of food safety practices is advantageous. Strong communication skills with a focus on customer service and hospitality. Basic maths skills for handling transactions and managing orders effectively. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. A passion for culinary arts and an interest in beverage preparation will be highly regarded. Join us in creating memorable experiences for our guests while developing your skills in the hospitality industry! Job Types: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm, Zero hours contract Contract length: 12 months Pay: £11.50-£13.51 per hour Expected hours: 30 per week Additional pay: Bonus scheme Commission pay Loyalty bonus Performance bonus Tips Yearly bonus Benefits: Company events Company pension Discounted or free food Employee discount Store discount Schedule: 8 hour shift Every weekend Flexitime Holidays Night shift Weekend availability Experience: Hospitality: 1 year (preferred) Bartending: 1 year (preferred) Work Location: In person Reference ID: DUBAILOUNGE24 Expected start date: 07/12/2024
Position: Floor Manager Brief We are looking for a Floor Manager to lead all aspects of our business. The job is based in our restaurant at ALL SEASONS CATERING LIMITED( 7-8 Bow Street, London, WC2E 7AH ). You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Responsibilities · Coordinate daily Front of the House and Back of the House restaurant operations · Deliver superior service and maximize customer satisfaction · Respond efficiently and accurately to customer complaints · Regularly review product quality and research new vendors · Organize and supervise shifts · Appraise staff performance and provide feedback to improve productivity · Estimate future needs for goods, kitchen utensils and cleaning products · Ensure compliance with sanitation and safety regulations Requirements and skills: · Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospital Manager or similar role · Proven customer service experience as a manager · Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff · Familiarity with restaurant management software · Strong leadership, motivational and people skills · Acute financial management skills The successful candidate will be offered up to £40,500. The closing date for the application is 16 December 2024.
Barback - Ambassadors Club House Salary - up to £12.50 ph Schedule - Full Time Experience - Previous experience within a similar role within a large quality restaurant Ambassadors ClubHouse are seeking a Barback to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Barback looking for a new role in an award winning, critically acclaimed group. The Restaurant Ambassadors Club House Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. The Position As Barback you'll have a good background in high volume restaurants and bars, and thrive in a fast-paced environment. There are great opportunities for growth and career development for the successful Barback. The Successful Barback will have: Eagerness to roll your sleeves up and get stuck in; Passion for beverage, food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group.
La Maison Ani is a celebration of love and food a stone's throw from Sloane Street and situated in Jumeirah Carlton Tower, bringing the timeless allure of France to Knightsbridge, London. To provide guests with an exceptional experience through the provision of seamless and warm service in the restaurant and bar areas. The Bartender is ultimately responsible for the entire guest experience in the bar as the beverage production, quality, and dispensing of all drinks going to the bar and restaurant. The Bartender will have the support of a Barback in order to achieve this. From ordering to recommendations, service detailing and situation handling, the Bartender will, as well, have the support of the Head Bartender and Bar Manager at their disposal in order to deliver an optimum guest experience.
We are hiring for one of our client HOTELS in East Putney. BAR STAFF - EVENING SHIFTS MOSTLY but need flexibility based on hotel's requirements. Job Summary We are seeking enthusiastic and dedicated Bar Staff to join our vibrant team. The ideal candidates will possess a passion for hospitality and a commitment to providing exceptional service to our guests. As a member of the bar team, you will be responsible for creating a welcoming atmosphere, serving drinks, and ensuring that all patrons have an enjoyable experience. Responsibilities Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks, in accordance with standard recipes. Maintain cleanliness and organisation of the bar area, ensuring compliance with food safety regulations. Assist customers with their drink selections and provide recommendations when needed. Handle cash transactions accurately and efficiently, demonstrating basic maths skills. Collaborate with kitchen staff to ensure timely service and smooth operations during busy periods. Manage time effectively to serve customers promptly while maintaining high-quality service standards. Uphold the establishment's policies regarding responsible alcohol service and customer safety. Qualifications Previous experience in bartending or a similar role within the hospitality industry is preferred but not essential. Strong understanding of food safety practices and regulations. Excellent communication skills with the ability to engage positively with customers. Basic maths skills for handling cash transactions and processing orders accurately. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. A team player who is willing to help colleagues when needed and contribute to a positive work atmosphere. Join us in delivering outstanding service while enjoying the dynamic environment of our bar
Please note that this job do not provide VISA SPONSORSHIP. Job Description: We are seeking an experienced waiter/waitress to join our dynamic team, passionate about italian cuisine! As a key member of our front-of-house staff, you will play a crucial role in delivering exceptional dining experiences to our valued guests. The ideal candidate will have a passion for hospitality, a strong work ethic, and a proven track record of providing outstanding customer service in a fast-paced environment. FULL TIME Responsibilities: Greet and seat guests promptly with a friendly and welcoming demeanour. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and beverages promptly and efficiently, ensuring accuracy and presentation. Anticipate and fulfil guests' needs, providing recommendations and answering questions about menu items. Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations. Collaborate effectively with kitchen and bar staff to ensure smooth service flow. Handle guest inquiries, complaints, and feedback professionally and tactfully, striving to resolve issues to their satisfaction. Upsell menu items and promote specials to enhance guest experience and maximize revenue. Requirements: Proven experience as a waiter/waitress in a high-volume restaurant or hospitality setting. Strong knowledge of food and beverage offerings, including wine and cocktail selections. Excellent communication and interpersonal skills, with the ability to interact positively with guests and colleagues. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and a commitment to delivering impeccable service. Flexibility to work evenings, weekends, and holidays as required Work under pressure
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HAMPTON BY HILTON LONDON DOCKLANDS What you'll be doing... Reporting to the Guest Srevice Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton London Docklands.You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant - no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year 50% off Food & Drinks To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH About you Reception Guest Service Assistant Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Job description Chaiiwala is a vibrant Indian street food cafe and restaurant located in the heart of Central London. We bring the authentic flavours of Indian street food to our customers, offering a unique dining experience that combines traditional recipes with a modern twist. Our menu features a wide variety of delicious items, including chai, snacks, and main dishes that cater to diverse tastes and preferences. Job Summary: We are seeking a dynamic and experienced Store Manager. The ideal candidate will be passionate about Street food, have excellent customer service skills, and possess strong leadership qualities. As the Store Manager, you will be responsible for overseeing all aspects of store operations, ensuring a high level of customer satisfaction, and driving sales growth. Key Responsibilities: - Oversee daily operations of the cafe/restaurant, ensuring smooth and efficient service. - Maintain high standards of food quality, hygiene, and customer service. - Manage inventory, order supplies, and ensure stock levels are adequate. - Recruit, train, and supervise staff, ensuring a positive and productive work environment. - Schedule staff shifts and manage payroll. - Conduct regular team meetings and provide ongoing training and development. - Ensure a welcoming and friendly and vibrant atmosphere for all customers. - Handle customer inquiries, complaints, and feedback promptly and professionally. - Develop and execute sales strategies to achieve revenue targets. - Promote new menu items and special offers to attract customers. - Uphold visual merchandising standards as well as Chaiiwala brand standards - Collaborate with the marketing team to plan and implement regular local marketing campaigns. This includes creating videos and boosting social profiles, creating a local buzz and the implementation of a regular outreach programme. - Monitor and control expenses, ensuring the store operates within budget and exceeding hitting targets - Prepare and analyse financial reports, including sales, expenses, and profits. - Implement cost-saving measures without compromising quality and service. - Ensure compliance with all health and safety regulations. - Conduct regular inspections and audits to maintain a safe and clean environment. - Handle any incidents or emergencies according to company protocols. - Ensure that team is always motivated, incentivised to drive sales. -Ensure that the store is performing at the highest levels, in terms of operations, profitability and reviews at various platforms. - Target local business and institutions to collaborate and increase revenue from local events. Qualifications: - Proven experience as a store manager or in a similar role, preferably in the food and beverage industry. - Strong leadership and team management skills. - Excellent customer service and interpersonal skills. - Knowledge of Indian cuisine and street food is a plus BUT not essential as training will be given. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Strong organisational and problem-solving skills. - Proficiency in Microsoft Office and POS systems. - Flexibility to work evenings, weekends, and holidays as required. Benefits: - Competitive salary and performance-based bonuses. - Staff meals and discounts. - Opportunities for career growth and development. - A vibrant and supportive work environment. How to Apply: Interested candidates are invited to send their CV and a cover letter outlining their relevant experience and why they are a good fit for the role. Chaiiwala is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: £29,500.00-£32,000 per year Additional pay: Performance bonus Benefits: Store Performance Bonus Discounted or free food Employee discount Schedule: Day shift Holidays Monday to Friday Night shift Overtime Weekend availability Education: GCSE or equivalent (preferred) Experience: Retail sales: 3 years (required) Supervising experience: 3 years (required) Customer service: 3 years (required) Retail management: 3 years (required) Management: 3 years (required) Food service: 5 years (preferred) Licence/Certification: Driving Licence (preferred) Level 3 Food Hygiene Certificate (required) Work authorisation: United Kingdom (required) Location: London (required) Work Location: In person Reference ID: CWHAM/SM
We are looking for an enthusiastic receptionist with a genuine passion for hospitality and a desire to make every guest feel welcome. The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using resy is preferable but not essential. Responsibilities. Manage all reservations, both via the general inbox and phone, in a professional and warm manner. Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all. Manage stationery orders and storage of stock. Work with the kitchen team to finalise menus for regular service and special events. Support with booking in large groups and events. Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team. Requirements. Previous experience in a similar environment desirable by not essential. Knowledge of resy preferable. Exceptional written and verbal communication skills. We do not prioritise English native speakers, but as we are a London-based restaurant we do expect a strong command of the language in order to best interact with our team and guests. Knowledge of basic computer software such as Microsoft 360 and Google Suite. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. 28 days holiday [including bank holidays] per year. Pension provider | The Peoples Pension.
Job Description: We are seeking friendly, reliable, and dedicated Waiters and Waitresses to join our team. As a member of our front-of-house team, you will be the face of our restaurant, providing excellent service and ensuring our guests have a memorable experience. If you are a team player with a passion for hospitality, we would love to hear from you! Key Responsibilities: Greet and seat guests in a friendly and professional manner. Take food and drink orders and accurately enter them into the system. Serve food and beverages in a timely and efficient manner. Ensure guests' needs are met and provide personalized service. Handle customer inquiries and resolve any issues or complaints promptly. Maintain cleanliness of dining areas, including tables, chairs, and floors. Assist with opening and closing duties as required. Collaborate with kitchen and bar staff to ensure smooth service. Work well in a fast-paced, team-oriented environment. Requirements: Previous experience in a similar role is preferred but not required. Strong communication and interpersonal skills. A positive attitude and a passion for customer service. Ability to multitask and work efficiently in a busy environment. Must be able to work flexible hours, including evenings and weekends. A professional appearance and demeanor. What We Offer: Competitive hourly wage + service charge. Opportunities for growth and career development. A fun and supportive team environment. Employee discounts and other perks. If you enjoy working in a lively environment and have a passion for delivering exceptional customer service, we would love to have you join our team! How to Apply: Please submit your resume. We look forward to meeting you!
Join The Veg Box Café! Become Part of Something Exceptional! Are you ready to make a difference? The Veg Box Café is making its mark in London, bringing a fresh, inclusive dining experience to the city! Originally rooted in Canterbury, we are now growing in the heart of London and are looking for passionate Front of House team members/ Waitress/ Servers/ Runners to join us on this exciting journey. More than just a restaurant, The Veg Box Café is a family-run business with a team of enthusiastic, dedicated individuals who are committed to excellence. We thrive on creating unforgettable dining experiences, where each meal is more than just food—it's a celebration. If you are energetic, enthusiastic, and dedicated to creating meaningful guest experiences, we would love for you to join our team. Be part of London's newest culinary trend and help reshape the way people experience dining! *Responsibilities - Greet and seat guests warmly and efficiently. - Take and manage food and drink orders accurately. - Serve food and beverages following proper etiquette. - Ensure guest satisfaction by addressing concerns or requests. - Upsell menu items and promote specials to elevate the dining experience. - Maintain a clean and organized workspace to uphold safety standards. - Qualifications - Previous experience in a restaurant environment. - Skilled in serving and guest interactions. - Knowledge of food safety protocols. - Background in hospitality. - Effective time management. - Excellent guest service skills. - Experience with upselling techniques. Job Types: Full-time, Part-time, Permanent Pay: From £11.50 per hour Expected Hours: 20 – 40 per week Additional Pay: Tips Benefits: - Discounted or free meals Schedule Options: - 10-hour shifts - 8-hour shifts - Day shifts - Monday to Friday - Weekend availability
We are now looking for an experienced and enthusiastic Head Waiter's to join our amazing team in the Bars at Sky Garden As a Head Waiter, you would be experienced running your own section in a busy restaurant or bar. The successful Head Waiter would be working within a large team of talented front of house staff including runners, baristas, and cocktail bartenders You would deliver slick, smart and professional food service with added personality and flair at all times, ensuring every one of our guests has an experience to remember! Suitable candidates must have experience as a Head Waiter in similar quality led, high volume, fast paced environments and be used to dealing with high volumes of guests. WHAT YOU NEED The ideal person would have worked in a busy, fast paced environment. A charming and engaging personality, one that can build great relationships with the team and guests alike. BENEFITS & YOUR CAREER AHEAD Brilliant employee recognition programs, incentives and rewards. 40% Food and Beverage discount across the group. Further Training & Career Development - with prospects across our expanding business.
Full time & Full flexibility required Allergens knowledge is a must Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: - Greet guests in a professional and friendly manner. - Take and relay accurate food and beverage orders to the kitchen and bar. - Provide detailed information about menu items, specials, and wine selections. - Collaborate with kitchen and bar staff to maintain a smooth workflow. - Handle guest inquiries, concerns, and special requests with tact and professionalism. - Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: - Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment. - Exceptional customer service and communication skills. - Knowledge of fine dining etiquette and service standards. - Ability to multitask in a fast-paced environment. - Attention to detail and a passion for delivering an outstanding guest experience. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.
We are now looking for an experienced and enthusiastic Head host to join our amazing team in the Bars at Sky Garden As a Head host, you would be experienced running a team of hosts in a busy restaurant or bar. The successful Host would be working within a large team of talented front of house staff including waiters,baristas, and cocktail bartenders Suitable candidates must have experience as a head host in similar quality led, high volume, fast paced environments and be used to dealing with high volumes of guests. WHAT YOU NEED The ideal person would have worked in a busy, fast paced environment. A charming and engaging personality, one that can build great relationships with the team and guests alike. BENEFITS & YOUR CAREER AHEAD Brilliant employee recognition programs, incentives and rewards. 40% Food and Beverage discount across the group. Further Training & Career Development - with prospects across our expanding business.