Head of customer experience jobs in Basingstoke - Page 2Create job alerts

Pilots become long-term customers because of the relationship that we build. Customer & Partner Management: You are Offgrid’s face to every site host and external partner. This role puts you at the center of it.

You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the. Employee engagement and experience strategy.

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. You can work with customers to deliver excepti

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Experience leading customer performance or customer experience within utilities, infrastructure or operational delivery environments. You will own the Group Customer

The institution values its staff, offering professional development opportunities and a supportive teaching environment where student behavior is exemplary, allowing teachers to focus on education rather than discipline. This role involves assisting the Head Teacher with school management, leading s

Key skills include analytical thinking, qualitative and quantitative data experience, and strong project management skills. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions. A leading media company in the UK is seeking a Custom

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. The ideal candidate should have a strong digital background, extensive experience in Ecommerce and Paid Media, and the ability to drive improvements across digital and physical platforms. This role involves leading th

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

Candidates should possess strong leadership skills and a commitment to customer experience. The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK.

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You have managed experienced teams in the past, and

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

To define and deliver a product experience worthy of frontier intelligence, and to make sure the world knows about it. Lead projects focused on research, experimentation, and proof‑of‑concepts, exploring what's next for developer tools and feeding insight back into Poolside's product direction.

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

Gymbox - Head Office is looking for a dynamic General Manager to lead one of London’s coolest gyms. You will oversee all important aspects of the club, including operations, service, and team development.

A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. This role involves operational leadership o

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. Candidates

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. This role off

Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. Recruit, mentor, and lead a high-performing team of Customer Success Managers. Our vision is to power and empower millions of businesses with our software.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Experience running 10+ concurrent trust rollouts. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a na

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. Candidates should possess significant exper

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Ideal candidate

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. This role is crucial for driving occupancy and exceptional customer experiences across Residential Aged Care, Home Care, and Retirement Living. The position offers a hybrid working model and

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

Head of Brand Experience (Global) to ensure every customer interaction reflects the trusted quality of John Lewis while managing offshore delivery. The ideal candidate will have 10-15+ years of experience in customer experience or premium brand environments, with strong coaching abilities and emotio

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. A senior manager

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuo

A leading subscription brand in Greater London is seeking a Head of Product to take ownership of the customer journey. The successful candidate will lead a small team focused on improving the customer experience through structured experiments and collaboration across departments. Candidates should p

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

Search is looking for a Head of Digital Experience to lead the strategy and optimisation of the full digital customer journey. This role involves owning the end-to-end digital experience across various touchpoints, driving website and CRM optimisation, and implementing effective SEO and AI strategie

A dynamic fintech platform is looking for a Head of Property Moving Assistants to lead a team responsible for delivering a seamless homebuying experience. The ideal candidate will have experience in customer operations, preferably in property or financial services.

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Someone who likes to think outside the box, think omni-channel, be passionate about personalised experiences across digital, love reporting and storytelling, be passionate about data driven merchandising and paid

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

The ideal candidate has over 5 years of experience in hospitality or brand experience management, exceptional execution skills, and organizational prowess. A leading healthtech AI platform in London is seeking an Experience Marketing Lead to manage a world-class events program. You will design and e

Barchester Healthcare is seeking a Head of Benefits & Reward to lead their total rewards strategy. Candidates should have proven experience in large organizations with complex reward systems and a strategic mindset. The position offers the chance to significantly impact organizational culture and em

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. What the Head of Customer Success will be doing. You will be an experienced leader within Custom

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. The ideal candidate will have significant leadership experience, a strong understanding of housing services, and the ability to build relationships with diverse stakeho

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Cross�

East of England Cooperative is looking for a Customer Service Assistant in Cess. The role involves delivering high standards of customer service and supporting community engagement.