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Head of Service Charges, Rent and Income Location: Long Stratton, Norfolk Type: Permanent Vacancy Salary: £65,000 per annum Hours: 37 Hours per week We are delighted to be supporting our client in the recruitment of a 'Head of Service Charges, Rent and Income', on a permanent, full-time basis! Purpose of the role: The post holder will be leading the delivery of service charges and rent across 7,000+ homes, ensuring compliance, strong customer focus, and income maximisation. The role drives policy, process, and system improvements, keeping services aligned with legal and sector changes. Responsibilities including setting, billing, and collecting all charges and overseeing rent setting, issuing, and collection. Main duties and responsibilities: • Lead and manage service charge, rent setting, billing, and income collection processes., • Develop and deliver strategies to maximise income, reduce arrears, and support financial inclusion., • Own and improve key policies, systems, and processes, ensuring legal and regulatory compliance., • Set and monitor KPIs, budgets, and financial performance, identifying risks and opportunities., • Provide strong leadership, coaching teams, and promoting a culture of accountability and innovation., • Champion resident engagement, using feedback to improve services and satisfaction., • Build effective partnerships internally and externally, representing the organisation at sector forums., • Drive continuous service improvement and support organisational strategy and governance. Key person specification: • Degree or equivalent experience, with evidence of continues professional development., • CIH Level 3 (or working towards) and/or relevant professional membership (desirable)., • Senior experience in a social housing or local authority setting., • Strong expertise in service charges, rent regimes, leasehold management, and income collection., • Proven experience developing policies, strategies and service improvements. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Company Overview Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do. Job Purpose We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life. Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving. Alongside campaign focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value. Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations. Key Responsibilities: • Email marketing best practices, including automation, segmentation and personalisation techniques, • Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions, • Strong copywriting skills, particularly for email content and subject lines, • Support the execution of product launches, drops, and seasonal campaigns onsite, • Assist with asset coordination, and alignment across paid, CRM, affiliates and onsite activity, • Attend events as required to assist with promotional activity, • Working in other areas of Lisa Angel, as necessary based on needs of the business The successful Ecommerce & CRM Executive will have the following attributes: • Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions, • Strong organisational skills, able to manage a varied workload and meet deadlines, • Strong communication skills, • A positive and approachable manner with a ‘can do’ attitude, • Comfortable with working as part of a team and independently, • Able to use initiative and to problem-solve., • Demonstrate a commitment to equality, diversity and inclusivity Reports to: Head of Marketing Salary: £27 -£30k

Company Overview Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do. Job Purpose We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life. Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving. Alongside campaign focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value. Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations. Key Responsibilities: • Email marketing best practices, including automation, segmentation and personalisation techniques, • Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions, • Strong copywriting skills, particularly for email content and subject lines, • Support the execution of product launches, drops, and seasonal campaigns onsite, • Assist with asset coordination, and alignment across paid, CRM, affiliates and onsite activity, • Attend events as required to assist with promotional activity, • Working in other areas of Lisa Angel, as necessary based on needs of the business The successful Ecommerce & CRM Executive will have the following attributes: • Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions, • Strong organisational skills, able to manage a varied workload and meet deadlines, • Strong communication skills, • A positive and approachable manner with a ‘can do’ attitude, • Comfortable with working as part of a team and independently, • Able to use initiative and to problem-solve., • Demonstrate a commitment to equality, diversity and inclusivity Reports to: Head of Marketing Salary: £27 -£30k

55,000 - 65,000 per annum dependent on experience Risk Manager (Travel) Salary 55,000 to 65,000 per annum, dependent on experience Folkestone Hybrid Sagas Group Risk function exists to support the business in safeguarding our customers, our people, the company and its trusted reputation. We play a critical role in enabling sustainable growth by ensuring risks are well understood, appropriately managed, and aligned to our strategic ambitions. Our Travel Business spans Ocean and River Cruise, as well as Holidays including stays and touring, and as we continue to evolve and grow, we need to expand our second line Risk team. Reporting into the Head of Risk, youll partner closely with this dynamic and customer-focused part of the business. This is a highly visible and impactful role, offering the opportunity to influence decision-making at a senior level, shape risk practices within a complex and regulated environment, and contribute to delivering exceptional experiences for our customers. You will act as a key member of the Group Risk function, embedding a strong risk culture, providing independent challenge, and supporting the Travel business in taking informed, responsible risks in line with its appetite. This is an exciting opportunity for someone who combines strong technical risk expertise with a commercial mindset and a passion for the travel sector. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. There will also be ad hoc travel to our other sites in London, Crawley & Southampton. Role Responsibility As our Risk Manager you will act as a trusted risk business partner and advisor to the Travel business to support them in taking and managing risks responsibly to achieve their strategic objectives in line with their agreed risk appetite. Other accountabilities will include: Working with our Travel Business to ensure that colleagues across all leadership levels understand how we manage risks at Saga, and what is expected of them in respect of risk management. Supporting the annual refresh of the Risk Strategy and plan, and delivery of this for Saga Travel. Using your knowledge of the travel industry to support the business to regularly review their Risk and Control Self Assessments (RCSAs) and ensure internal control testing is undertaken effectively by the business. Oversee the quality of control testing, providing challenge and guidance where appropriate. Supporting the Travel Executive team to oversee and report on the effectiveness of their material controls under the requirements of Provision 29 of the UK Corporate Governance Code. Facilitating the cascade of Group risk appetite statements within Travel, ensuring they are tailored appropriately to enable the achievement of Travels strategic objectives. Monitor the management of risk within the appetites through reporting. Oversight of Travel incidents, providing an independent check and challenge to ensure the root cause is understood and appropriate actions are in place to prevent recurrence. Supporting development and maintenance of risk management policies, procedures, and guidelines to our expectations are clear for Travel, and consistent with the Group. Supporting managements understanding of the risk management system through facilitating training, informal discussion, online tools, policies and guidance documents. Preparing and presenting clear, concise risk reports and opinions to senior management and relevant stakeholders, highlighting key risk exposures, trends and mitigation activities. Ensuring risk reports ultimately provide value to management. Attending and participation in Exec risk committees and other governance fora where risk engagement is required. Providing robust challenge and insights on key projects, key risk exposures, emerging risk, trends, control effectiveness, lessons learnt on material incidents. Supporting the development and delivery of the 2nd Line assurance plan, completing your own risk-based assurance over Travels control environment. Providing appropriately pragmatic and commercial recommendations to manage and mitigate risk. The Ideal Candidate As our Risk Manager for the Travel business, you will bring a strong understanding of both the travel industry and risk management frameworks. Youll be confident in identifying, assessing and documenting risks and controls, undertaking control testing, and delivering clear, insightful risk reporting that supports effective decision-making. Whilst direct experience of risk management is desired, we welcome candidates with significant travel sector experience who can demonstrate strong stakeholder management and business partnering capability, building trusted relationships at all levels. If you have strong influencing, interpersonal and communication skills, and are less experienced in risk we have the capacity to upskill your risk management expertise. Other experience required: Lead International Safety Management (ISM) auditor qualification, or experience working towards this, is desirable, or Strong understanding of maritime regulation and knowledge of Package Travel Regulations (PTRs) is desirable. Qualified risk professional, or equivalent practical experience in a risk management role. Experience of third-party risk management and oversight. Knowledge of risk, compliance and quality assurance within travel or similarly regulated industries. Proven track record of working effectively with senior stakeholders on risk and control frameworks. Ability to operate successfully in a complex, matrixed organisation, balancing multiple priorities. Strong influencing skills, with the confidence to provide independent challenge where required. Excellent interpersonal and communication skills, with the ability to translate risk into meaningful business insight. Sound judgement, with the ability to exercise discretion and make decisions on matters of significance. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3461

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. Take the helm of the entire marketing engine at Nottingham Building Society and shape the future of an ambitious, purpose driven brand. You will set the vision for growth, customer value and marketing impact, transforming bold commercial goals into powerful marketing outcomes. Leading expert channel teams and cross functional collaborators, you will modernise marketing with cutting edge data, AI, personalisation and seamless omnichannel experiences. Poised as the successor to the CMO, you will operate with enterprise-wide influence, creative courage and sharp commercial instinct, building a high performing, future fit marketing organisation that drives revenue, margin and long term growth. This is your opportunity to define what great looks like and elevate NBS to its next era. Heres a taste of what you will be doing as a Head of Marketing at Nottingham Building Society: • Enterprise & Commercial Leadership Own the marketing strategy, investment decisions and commercial outcomes, influencing product, pricing and distribution through insight., • Growth & Performance Deliver full funnel growth across all channels, ensuring activity drives acquisition, engagement, loyalty and commercial value., • Brand & Creativity Lead brand positioning and governance while driving creative excellence and insight led storytelling., • Customer & Brand Advocacy Represent marketing priorities at senior forums and shape enterprise wide strategy., • Data, Digital & AI Capability Build future fit capability across first party data, AI, automation, personalisation and connected omnichannel experiences., • Measurement & Optimisation Set the measurement framework and performance rhythms to enable real time optimisation and clear ROI., • Matrix & People Leadership Lead and develop a high performing team, aligning channel experts and partners behind shared goals., • Strategic & Commercial Acumen Skilled in enterprise level strategy, value creation, P&L drivers, investment allocation and ROI., • Marketing Excellence Deep expertise in, proposition development, go to market launches, full funnel growth, CRM and lifecycle marketing., • Data, Digital & AI Fluency Strong command of first party data strategy, segmentation, experimentation and AI or automation for personalisation and optimisation., • Matrix & Executive Leadership Confident influencing at Exec level, aligning cross functional teams, setting clear measures and driving accountability., • Creative & Storytelling Leadership Able to lead distinctive brand building, insight driven storytelling and high craft creative standards., • Change & Transformation Capability Experienced in operating model redesign, capability building and improving processes and governance., • Proven Track Record Led multi-disciplinary marketing teams in regulated industries, delivered brand evolution, built always on data driven marketing, influenced ExCo or Board, and grown talent., • Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays., • Health & Wellbeing : Access to Bupa Private Medical , mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work., • Work-Life Balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best., • Career Growth : Ongoing personal and professional development, well support your ambitions and help you grow your potential., • Inclusive Culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers., • Giving Back : Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation., • Sustainability Focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment. We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Circa £90k, salary depending on skills and experience Permanent Peterborough or Norwich / Hybrid working Full time with flexibility for part-time 30 days annual leave, car allowance, private healthcare, bonus and double match pension up to 6% Anglian Water offers a flexible approach, this role offers you the flexibility to work from home, Project Offices and from an Anglian Water office. Your primary location will be Anglian Waters office based in Thorpewood, Peterborough or in our Norwich Hub. As part of the role you will also be expected to visit and work from construction site locations around the region. Shape the Future of Infrastructure Delivery - Join Us as a Senior ECC Project Manager Are you ready to take the lead on multiple projects within our capital investment programme and influence the way we deliver contract and commercial excellence? Were looking for a number of Senior ECC Project Managers to oversee and drive the successful management of NEC3 PSC & ECC contracts across our AMP8 Alliance Agreements. In these high-impact roles, youll report directly to the Head of Contract Management and take ownership of contract management and administration across our Tier 1 supply chain partners. Youll play a pivotal role in shaping and delivering our Contract Management and Assurance Strategy, ensuring that commercial outcomes are optimised and that our programmes are delivered efficiently and collaboratively. As a strategic leader, youll also support and develop a team of ECC Project Managers, act as a key escalation point, and lead positive engagement with stakeholders across the business and beyond. This is a unique opportunity to champion best practice, challenge the status quo, and help us continually improve how we manage our capital investment programme. What will you be doing? Contract Management & Administration Lead and oversee the effective administration of NEC contracts across Tier 1 Alliances. Manage a large investment portfolio, ensuring contract compliance, risk management, and timely issue resolution. Supervise and support the ECC Project Management team, addressing escalations and removing delivery barriers. Ensure robust assurance processes, maintain accurate financial records, and oversee procurement strategies and contract drafting. Promote collaboration and drive informed decision-making within governance structures and stakeholder networks. Performance Management & Portfolio Governance Monitor and report on portfolio performance, compliance, and risk at programme level. Lead governance activities, including decision-making and issue escalation across investment boards. Drive improvements through insights, feedback loops, and compliance strategies. Influencing the Alliancing Approach Champion a collaborative and commercially aware culture across project teams and stakeholders. Support the implementation of efficiency and improvement initiatives across projects. Align contract and commercial strategies with the broader goals of the Alliances and the business. Leadership and Strategy Lead and develop a high-performing ECC Project Management team. Drive strategic initiatives, business improvements, and support wider commercial operations. Represent senior leadership in key forums and support the development of commercial training and assurance frameworks. As a valued employee, youll be entitled to: Personal private health care Car allowance 30 days annual leave Flexible working Competitive pension scheme - Anglian Water double-matches your contributions up to 7% Bonus scheme Flexible benefits to support your wellbeing and lifestyle. What does it take to be a Senior ECC Project Manager? Technical & Professional Expertise Degree in construction, engineering, or a science-related discipline NEC3 or NEC4 Project Manager Accreditation Extensive knowledge of NEC contracts, especially within construction and utilities Strong background in commercial and contract management Proven experience in managing large-scale construction contracts, including governance and assurance Skilled in dispute resolution and mediation Proficient in Office 365 and modern digital tools Leadership & Team Management Demonstrated leadership and team development experience Capable of mentoring, motivating, and managing individuals and teams Strong decision-maker with experience in business-critical roles Confident and robust in challenging issues and making strategic decisions Communication & Collaboration Clear, concise communicator at all levels Strong interpersonal and stakeholder management skills Ability to collaborate effectively across teams to achieve shared goals Skilled at building trust and maintaining positive relationships Strategic & Commercial Thinking Big-picture thinker with an understanding of strategic impact Commercially astute with a strong risk mindset Proactive in driving improvements and efficiency Skilled in managing competing priorities and navigating complex governance structures Personal Attributes Ethical, sustainable, and responsible in all actions Passionate, driven, and enthusiastic Solutions-focused with strong problem-solving ability Committed to continuous learning and developing others Why Apply? These are fantastic opportunities to step into a senior leadership role where your expertise in contract and commercial management will directly influence the successful delivery of a multi-million capital investment portfolio. As a Senior ECC Project Manager, youll be at the forefront of shaping how we manage NEC contracts within a high-performing, collaborative Alliance environment. If youre a motivated, forward-thinking contract management professional looking to make a tangible impact and elevate your career, this role offers the scale, challenge, and support to do just that. Closing date: 31st May 2026 loveeverydrop LI-ZP1

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Are you a detail-driven Payroll professional looking to grow your HR experience? Join our dynamic retail team as a Part Time Payroll & HR Coordinator where you'll not only ensure people are paid accurately and on time but also play a key role in supporting the wider HR function. About the Role As a payroll coordinator, you'll take ownership of processing for stores and head office teams. You'll also get hands-on exposure to a variety of HR duties - from onboarding and employee record management to supporting day-to-day HR queries. This is a fantastic opportunity for someone who wants to develop a broader career in HR within a fast-paced retail environment. Key Responsibilities Process payroll accurately and on schedule for all employees. Manage payroll changes including new starters, leavers, and contract amendments. Ensure compliance with HMRC legislation, pensions, and statutory payments. Reconcile payroll reports and liaise with Finance for payment approvals. Maintain employee records in the HRIS and ensure data accuracy. Support HR with recruitment administration, onboarding, and absence tracking. Assist with HR projects and employee engagement initiatives. What You'll Bring Previous experience in payroll administration Pensions experience (desirable) A good understanding of payroll legislation and best practice. Strong attention to detail and excellent organisational skills. Proficiency in MS Excel A proactive approach and willingness to get involved in broader HR activities. What We Offer Competitive salary and benefits package. Opportunities for training and career development in both Payroll and HR. A friendly, supportive team culture within a growing retail brand. 51508FO INDPAYS The Portfolio Group are acting on behalf of our client in recruiting for this position

Head of Service Charges, Rent and Income Location: Long Stratton, Norwich, Norfolk Salary: £72,000 per annum We have an exciting opportunity for a Head of Service Charges, Rent & Income to provide strategic leadership and operational oversight for our clients service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents. Lead initiatives to enhance tenant and residents’ engagement, ensuring we listen to and act on customer feedback. Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date to maintain regulatory compliance. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Membership with the Chartered Institute of Housing (CIH) or The Property Institute (formerly IRPM) (D). Experience: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections. Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, service charges and rents. Knowledge of developing IT systems for managing service charges, rents and income collection. Comprehensive knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and new inspection framework. Knowledge of sector risk themes and the impact of these on service charges, rent and income collection. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Excellent skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: People centred committed to a coaching culture that empowers staff, colleagues, and residents. Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism. Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally. Please note this role is subject to a Basic Disclosure and Barring Service check Closing date: 24th May 2026 Shortlist date: 25th May 2026 Interview date: TBC

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Shifts - Monday to Thursday 6am to 3:15pm and Friday 6am to 13.30pm. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

About the Role: We are seeking an experienced Head of Production to lead, manage, and optimise all manufacturing operations across our production facilities in a true make to order environment where customer service is critical to success. This is a pivotal leadership role with full accountability for ensuring products are manufactured safely, efficiently, on time, and to specification, while consistently meeting quality, cost, service, volume, objectives. Reporting into the Group Manufacturing & EHS Director, the Head of Production will be responsible for the end-to-end production process across the site, including extrusion, sealed unit manufacturing, fabrication, assembly, glazing, finishing, and dispatch handover. Key Responsibilities: Production & Operational Leadership Lead and oversee all production activities to achieve agreed targets for Safety, People, Quality, Volume and Cost Develop and deliver production plans aligned to sales forecasts, installation schedules, and business priorities. Ensure manufacturing processes are robust, repeatable, and capable of consistently meeting customer and regulatory requirements. Partner with the Continuous Improvement team to: Drive lean manufacturing initiatives, waste reduction, and process optimisation. Support the introduction of new products, materials, equipment, and technologies. Support development of and ensure adherence to Standard Work Quality, Safety & Compliance Champion a strong health, safety, and environmental culture, ensuring full compliance with legal requirements, company policies, and best practice. Ensure all products are manufactured to specification, quality standards, and relevant industry accreditations. Work closely with Quality teams to reduce defects, rework, and customer complaints. People Leadership Lead, coach, and develop production management teams to build capability, accountability, and engagement. Drive effective performance management, succession planning, and skills development across the production workforce. Drive adherence to standard work in support of our Lean Manufacturing approach & goals Foster a positive, inclusive, and high-performance culture aligned to company values. Cross-Functional Collaboration Collaborate closely with Lean, Supply Chain, Planning, Logistics, Engineering, Maintenance, and HR to ensure seamless end-to-end delivery. Support business change initiatives, growth projects, and operational transformation programmes. Build and maintain effective working relationships with Union representatives. Reporting & Governance Monitor and report on key production KPIs, including output, efficiency, scrap, downtime, safety, and labour performance. Ensure accurate reporting, documentation, and adherence to internal governance requirements. Performance Measures & Accountability Achievement of production output, efficiency, and cost targets Health & Safety performance and compliance Product quality and right-first-time manufacture Labour productivity and employee engagement Delivery against production plans and lead times What We’re Looking For: A relevant manufacturing or engineering qualification, or equivalent operational experience within a complex manufacturing environment. Strong knowledge of manufacturing operations, ideally within windows, doors, or building products Proven experience in production planning, labour optimisation, and capacity management Confident use of production KPIs, reporting tools, and ERP/MRP Strong IT skills, including Excel and production reporting systems Senior production leadership experience within a manufacturing environment Experience managing large, shift-based workforces who thrives on the Gemba and in developing people Demonstrated success in driving operational improvement and cultural change Experience working in unionised environments Based at manufacturing site(s), with regular onsite presence required Flexibility to support shift patterns and operational requirements Willingness to travel occasionally between sites or to suppliers Strong negotiation skills and a results-driven mindset Desirable: Degree or professional qualification in Manufacturing, Engineering, Operations, or Business Management Lean / Six Sigma or continuous improvement accreditation Experience of UKG Why Join Us? Highly Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Generous Car Allowance Private Healthcare Bonus Scheme Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

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