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Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior lead for incident, problem, and change management Improving service performance, automation, and operational efficiency Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control Ensuring operational security, identity, and access controls are effectively managed Partnering with wider business teams to support new initiatives and ensure services are operationally ready Leading and continuously developing a high-performing technology operations team Managing key suppliers and technology partners About you Experience working within a multi-site organisation, ideally B2C Senior leadership experience within IT or technology operations Strong background in service management, infrastructure, and cloud platforms with the ability to be technical and up to date with latest technology Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to Understanding of operational security, identity management, and regulatory frameworks such as GDPR Experience managing third party suppliers, vendors, and operational budgets Ability to build strong relationships across technology and business leadership This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation. Permanent opportunity Coventry based office 2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based. Salary £70,000 - £80,000 Benefits - 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters

Your new company One of our clients is seeking an experienced SEND Tribunals Officer to provide interim support for a period of 3 months. Due to a significant increase in workloads and the volume of active SENDIST tribunal cases, they require an experienced professional who can take the lead in managing a busy caseload, ensuring statutory deadlines, legal requirements, and service standards are consistently met.You will play a vital role in supporting the delivery of high‑quality SEND services for children, young people, and adults with special educational needs and/or disabilities. This is an excellent opportunity for an SEND professional with strong tribunal, mediation, and case management experience who can quickly step into a complex and fast‑paced environment. Your new role You will lead on managing an active caseload of SENDIST tribunal appeals, ensuring all documentation, evidence bundles, and responses are prepared to a high standard and submitted within statutory timeframes. The role involves coordinating and participating in mediation, dispute‑resolution processes, and pre‑hearing activity while maintaining full compliance with SEND legislation. You will work collaboratively with colleagues across SEND, Education, Health, Social Care, and partner agencies to secure the best possible outcomes for children, young people, and adults. A key part of the role includes contributing to the delivery, monitoring, and ongoing improvement of SEND services by using data, feedback, and performance insights to drive service quality. You will support and embed co‑production practices, engaging parents, carers, and service users to assess service effectiveness and strengthen dispute‑resolution processes. Additionally, you will develop and deliver training, guidance, and briefings for staff, partners, and parents/carers, while ensuring safeguarding responsibilities are fully understood and consistently applied throughout all casework. What you'll need to succeed To be successful in this role, you will need significant experience in tribunal management and mediation within SEND services, along with a proven track record of contributing to high‑quality SEND provision for children, young people, or adults with disabilities. You should have experience working collaboratively across multiple services and partner agencies to support positive outcomes, as well as evidence of involvement in service monitoring, audits, inspections, and implementing improvements.You will also need experience of co‑production and the ability to meaningfully engage service users to strengthen and improve SEND processes. A strong understanding of safeguarding within both children's and adults' services is essential. In addition, you should have experience designing and delivering training, guidance, and briefings to a wide range of staff, partners, and parents or carers, and be confident using performance data and feedback to inform service development.A substantial professional knowledge of the SEND agenda in education is required, alongside specific experience in mediation and SEND tribunal case management.Please note that this role requires an Enhanced DBS, and candidates must have access to a vehicle with Business Use Car Insurance. What you'll get in return In return for your expertise and commitment, you will benefit from a hybrid working arrangement, offering flexibility and a balanced approach to managing both on‑site responsibilities and remote working. This interim position provides the opportunity to make a meaningful impact while enjoying the stability of a 3-6‑month contract. The role offers a highly competitive rate of £350 per day, paid via an umbrella company, recognising the specialist skills and experience you bring. You will also gain the opportunity to work within a supportive and collaborative SEND environment, contributing to high‑quality services and making a real difference for children, young people, and families navigating the tribunal process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)