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Company Description Industrial Door Systems, established in 1986, has expanded from its first branch in Manchester to locations in Basildon, West Bromwich, Bristol, Dewsbury, and Glasgow. The company offers nationwide coverage and specializes in providing expert industrial door solutions to some of the UK’s largest organizations. With decades of experience, Industrial Door Systems is dedicated to delivering high-quality services and exemplary customer support across the country. Role Description This is a full-time, on-site role for a Service / Reactive Engineer. The branch office is located in West Bromwich The role involves performing maintenance, repairs, and troubleshooting of industrial door systems, gates and barriers as well as loading bay systems and many other aspects of the trade ensuring they are fully operational and meet safety standards. The engineer will provide technical support to clients, handle field service calls, and maintain communication with team members and customers. A strong focus on quality, efficiency, and customer satisfaction is essential for this role. Qualifications Proficiency in troubleshooting and diagnosing technical issues effectively Experience in field service work, including responding to on-site service calls Strong technical support capabilities and hands-on maintenance and repair skills Excellent communication skills for team collaboration and customer interaction Ability to work within an on-site team environment and efficiently handle time-sensitive tasks Background in mechanical or electrical engineering is highly advantageous Valid driver's license and willingness to travel to various client locations as needed Able to work overtime as and when required and open to be part off the on call rota which means once a week you will be required to be on call covering all emergency calls for 1 week on rota