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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services has an immediate opening for a highly motivated Project Controls Manager for critical infrastructure projects in operational data centers. Candidates should have a proven track record of planning and monitoring project performance to ensure scope, schedule, cost, and resource objectives are achieved. This role provides data-driven insight, forecasting, and governance to support effective decision-making across complex capital projects in a fast-paced environment. The successful candidate will have excellent analytical abilities and strong attention to details to identify risks and ask the right technical questions to ensure appropriate trade-offs are made when negotiating resources, determining priorities, and escalating successfully. They must possess solid business acumen to understand and support the strategic direction of organizational goals. Strong written and oral communication skills are required to lead effective meetings with key stakeholders to drive business and technical discussions toward results. They will be fully competent in a variety of project management tools, methodologies, and techniques for all phases of the project lifecycle and exhibit demonstrated proficiency in core project management disciplines including initiation, planning, budgeting, resourcing, risk management, reporting on key metrics, quality control, and closeout. As a Project Controls Manager, you must have deep subject matter expertise in project management, cost and schedule planning, and end-to-end understanding of critical infrastructure systems to facilitate technical trade-offs between short-term team needs and long-term business needs. You will be expected to take ownership and influence positive change, deploying and leveraging analytical data to drive quality, productivity, and cost improvements. Responsibilities include providing strategic insight across stakeholder teams during monthly business reviews and producing accurate and timely reporting on portfolio status to business and finance partners. If you are a self-starter comfortable with ambiguity, enjoy new challenges in an ever-changing environment, are vocally self-critical, and are naturally curious, this job is for you. Key job responsibilities • Develop high-level operational plans, in partnership with stakeholder teams, that specify scope delivery, schedule, resource, and budget requirements. Operational plans extend a minimum 12-18 months to provide financial and headcount investment lookahead., • Standardize the process, tooling, data, and reporting requirements for measuring key portfolio performance indices to ensure portfolio success., • Standardize program planning data, including scope definition, cost and labor estimates, and schedule estimates, for existing and new programs to enhance portfolio planning., • Design and implement enhanced cost and labor estimating mechanisms that incorporate actual performance data into estimate iterations via automated feedback loops., • Create and manage goals in safety, quality, team productivity, vendor performance, and cost control., • Producing accurate and timely reporting on portfolio status for business and finance partners., • Planning and hosting value stream mapping events with key stakeholders to measure work throughput, identify inefficiencies, determine root causes, and develop solutions to optimize processes to support program success., • Gathering feedback from internal customers and stakeholders to drive portfolio and program improvements., • Applying change, risk, and resource management to adapt as organizational demands change., • Developing new programs to support the strategic direction of the team with organizational goals. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. #DCCD_AMER • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, • Experience carrying new design concepts through exploration, development, and into deployment or mass production, • Experience in MS Excel, Word, and Windows Operating Systems, • Experience with power management and power monitoring systems, • Knowledge of critical data center equipment, • Knowledge of engineering documentation, electrical diagrams and standard operating procedures, • Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA, • Experience in project management in data centers or comparable critical infrastructure, • Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure, • Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, you’ll pay close attention to our processes to help maintain our high standards, and you’ll put in place upgrades to take that standard even higher. Key job responsibilities • Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes, • Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required, • Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers, • Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible, • Support in finding ways to continually improve systems and standardise processes across the EU network A day in the life In every shift, you’ll be leading a team to make sure everyone has the equipment they need and that it’s running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, you’ll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. You’ll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. You’ll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you’ll be well-placed to progress into more senior roles. • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • A full Engineering indentured Apprenticeship and/or qualified to a minimum of NVQ Level 3 or equivalent in a relevant Engineering subject, • Relevant experience in a technical leadership role, • Relevant experience working in both electrical and mechanical disciplines, • Relevant experience in automation or material handling equipment environments, • Advanced proficiency in verbal and written English, • Experience working in a multi-contractor and multi-site working environment, • Understanding of PLC based controls systems and statutory compliance requirements, • Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks, • A degree preferably in a technical discipline or operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This role focuses on those who have military experience interested in working in the private sector. Amazon Web Services (AWS) is seeking a Critical Facilities Technician to join our Data Center Engineering Operations (DCEO) team. In this role you will support the operation, monitoring and maintenance of the electrical and mechanical infrastructure that powers AWS cloud services. AWS data centers operate 24/7 and rely on highly reliable power and cooling systems. As a technician in this environment, you will perform hands-on maintenance, equipment inspections, and troubleshooting to ensure infrastructure systems operate safely and reliably. You will work as part of a team responsible for maintaining mission-critical equipment including power distribution systems, generators, UPS systems and cooling infrastructure. This role operates on a shift rotation supporting 24/7 data center operations. About the Team The Data Center Engineering Operations (DCEO) team is responsible for maintaining the critical infrastructure that supports AWS data centers. Our technicians operate and maintain complex mechanical and electrical systems that provide reliable power and cooling for AWS cloud services. The team works in a highly operational, safety-focused environment, where attention to detail and strong technical skills are essential to maintaining service availability. Ideal Candidate Backgrounds We welcome applicants with experience from a range of technical environments including: • Data centres or critical facilities, • Building services or facilities maintenance, • Industrial or manufacturing plants, • Utilities or power generation, • Military technical roles, • Large commercial facilities such as hospitals or airports Why AWS Amazon Web Services operates one of the largest and most advanced data center infrastructures in the world. Our facilities teams maintain the critical infrastructure that supports millions of customers globally. AWS provides opportunities to build technical skills in large-scale electrical and mechanical systems, while working in a highly collaborative and safety-focused environment. Career Development Technicians in the Data Centre Engineering Operations team have opportunities to develop into roles such as: • Senior Critical Facilities Technician, • Data Centre Engineering Operations Engineer, • Facilities Operations Supervisor, • Infrastructure Operations Manager AWS provides opportunities to develop deeper expertise in critical infrastructure systems, operational leadership and data centre operations. Work Environment • 24/7 mission-critical facility, • Shift-based operations, • Work with large-scale electrical and mechanical infrastructure, • Combination of hands-on maintenance, monitoring and operational support Key job responsibilities Key Responsibilities • Perform planned preventative maintenance (PPM) and reactive maintenance on electrical and mechanical infrastructure systems, • Conduct routine plant inspections and equipment checks to ensure systems are operating correctly, • Monitor alarms and system performance using Building Management Systems (BMS) and other monitoring tools, • Assist with fault finding and troubleshooting across infrastructure systems including power distribution and cooling equipment, • Support operation and testing of critical systems including diesel generators, UPS systems, switch gear and cooling equipment, • Supervise specialist vendors performing maintenance or repair activities on site, • Follow permit-to-work and safety procedures for all maintenance and operational activities, • Participate in incident response and support troubleshooting during infrastructure events, • Maintain accurate maintenance records and operational logs, • Support testing activities including generator tests and infrastructure fail over exercises A day in the life A typical shift may include: • Performing daily plant inspections across electrical and mechanical infrastructure, • Monitoring alarms and system status through the Building, • Management System (BMS), • Responding to infrastructure alerts and assisting with initial troubleshooting, • Carrying out planned preventative maintenance tasks on site equipment, • Supporting generator tests and infrastructure system checks, • Supervising vendors performing maintenance activities, • Completing shift logs, plant status reports and operational handovers About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. • Experience working with electrical or mechanical infrastructure, • systems, • Hands-on experience performing maintenance, inspections or, • troubleshooting on plant equipment, • Knowledge of infrastructure systems such as:, • power distribution equipment, • generators, • UPS systems, • HVAC / cooling systems, • pumps, motors or industrial equipment, • Ability to follow operational procedures and safety standards, • Willingness to work in a shift-based environment supporting 24/7, • operations, • 2+ years of data center engineering operations experience, • Bachelors degree in electrical, mechanical or equivalent engineering Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Hybrid (with travel to London as required) Are you a creative, results-driven fundraiser with a passion for growing supporter engagement? Join Shaftesbury as our Individual Giving Manager and play a key role in building lasting relationships with supporters while driving sustainable income that changes lives. �� About Us At Shaftesbury, we believe everyone deserves the opportunity to live a full and flourishing life. Guided by our core values—Open, Enabling, Inclusive and Courageous—we deliver high-quality disability services across adult care, children’s care and education. We are committed to going the extra mile—creating opportunities for people to thrive, achieve independence, and feel part of their community. �� The Role As Individual Giving Manager, you will lead the development and delivery of innovative, multichannel campaigns to attract, engage, and retain supporters—helping to secure long-term income for Shaftesbury. Key responsibilities include: • Driving the acquisition of new supporters and maximising lifetime value, • Delivering impactful multichannel campaigns (digital, direct mail, DRTV, telemarketing, face-to-face, and radio), • Growing regular giving, cash donations and gaming income streams, • Reactivating lapsed supporters and improving conversion journeys, • Creating compelling onboarding and supporter experiences, • Supporting retention activity including appeals and newsletters You’ll work closely with the Head of Individual Giving, bringing fresh ideas, data-driven thinking and a passion for innovation. ✅ What We’re Looking For • Proven experience in individual giving, fundraising or direct marketing, • Strong track record of delivering successful acquisition campaigns, • Creative, strategic thinker with a results-driven mindset, • Confident managing multiple campaigns and channels, • Passion for supporter experience and long-term relationship building �� What You’ll Get in Return We recognise that our people are our greatest asset—and we’re committed to rewarding your impact: • �� Recognition & Reward – including vouchers up to £50, • �� Excellent training and development opportunities, • �� Generous annual leave – 25 days + bank holidays (rising to 28 days + BH), • �� Pension scheme, • ❤️ Death in service scheme, • �� Employee Assistance Programme �� Why Join Shaftesbury? Because every interaction, every connection, every opportunity—we create adds up. From friendship to independence, from challenges overcome to new experiences, we believe it’s the sum of many things that makes life meaningful. At Shaftesbury, you’ll be part of a team that empowers people to take part, contribute and be valued. ��️ Our Commitment Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Position This is an exciting opportunity for a driven and experienced face-to-face fundraising Manager with Festivals and Events experience who thrives in fast-paced environments and is passionate about both performance and purpose. You’ll lead, coach and inspire teams on the ground at some of the UK’s most vibrant festivals and events, while also playing a key role in shaping the future of our F2F programme—contributing ideas, improving ways of working, and driving innovation across delivery, training and operations. Ideal candidates will combine strong operational and people management skills with resilience, adaptability and a commitment to high standards of safeguarding and supporter engagement. In return, you’ll join a globally respected humanitarian organisation, directly connect the public with MSF’s life-saving work, and have the opportunity to influence and grow a programme that is central to our income and impact. Hours: Full-Time (37.5 hours per week) This role is not limited to Monday–Friday and will require regular weekend work. Variable days over festival season including overnights and weekends Duration: Fixed term - 12 months Location: London - hybrid, and on-site at festivals across the UK Salary: £41,902.62 - £51,214.32 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process. Job Purpose: Manage the on-site delivery of MSF UK’s Face-to-Face (F2F) fundraising activity across Festivals and Events, ensuring high-performing, safe and professional fundraising operations that maximise income and public engagement. Provide day-to-day management and development of Team Leaders, Fundraisers and Coordinator-level roles, driving performance through coaching, monitoring and clear accountability against targets. Coordinate and deliver on-site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager, who is responsible for logistics planning and infrastructure. Act as the most senior on-site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders, and ensuring a high-quality, self-sufficient operational presence. Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan, contribute to programme development and support the ongoing growth of the events portfolio. Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff, ensuring teams are equipped to deliver high-quality fundraising and meet performance expectations. Take responsibility for on-site operational planning, including rota management and oversight of timesheet accuracy, ensuring effective resource allocation across activity. Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance, creating a positive and professional working environment. Outside of festival periods, take responsibility for the delivery of Private Sites activity, maintaining the same standards of leadership, performance and target achievement. The role is accountable for delivering annual Festivals and Events income targets and contributes to the overall success of the Face-to-Face programme.

Location: Craven Street with hybrid working Band/Job Level : Band F, Manager/Specialist Salary: £29,288 (pro rated) £48,813 FTE A fixed term opportunity has arisen to join the College’s small but friendly Human Resources department for an Interim HR Manager. This opportunity has been created to enable the team to deliver critical people related projects and activities which support the college’s team members in the delivery of our strategic aims. Reporting to the Director of People, the key purpose of the role will be to provide HR related project delivery support to the Director of People, managing and working on the delivery of key change projects to HR practices, managing and delivery of staff engagement, training and development and talent management related business as usual. Also to provide employee relations advice and guidance to College managers and staff. The main responsibilities for the role holder will be: Staff Engagement • Lead the SEC (Staff Engagement Committee) in the development, launch of the College’s 12 month Wellbeing Calendar of activities to budget for 2027. Lead also in delivery of the Wellbeing Calendar for 2026., • Manage and fully engage in monthly Staff Engagement Committee meetings. Ensuring HR is represented, the committee has good representation levels and including chairing on a rota basis with members, researching topics and taking forward initiatives and ensuring resourced., • Manage set up, chair quarterly staff award panels and communicate winners. Review scheme with SEC as needed. College Onboarding and probations • Working with the HR team and other relevant stakeholders and departments to develop the College’s Onboarding (including Induction, to include College, Department, Job related, Safety, IT, Compliance, values and EDI modules together with an opportunity for joiners to meet face to face and network). Also develop clear guides for managers around who covers what and a pack to support delivery and launch once agreed. Training and Personal Development and Policy Review • Develop and deliver training to managers on all aspects of recruitment and review recruitment to ensure inclusivity and meeting TIDEMARK standards., • Working with HR Officer to develop College annual training plan for 2027 including sourcing of external solutions and in house delivery of training to meet College training needs and maximise budget., • Explore, recommend and develop career development opportunities for staff. HR Advice and processing cover and oversight • Manage and advise on complex HR cases and provide advice and guidance to HR Officer in Director of People’s absence as and when required., • Oversee forecasting/gathering ratings and increments at end of year and costing for budgets, • Manage and implement roll over and change to annual leave and toil entitlements for staff for 2027, • Cover for the HR Officer of HR processing activities as and when required To be considered for the role candidates will need to be/have: • CIPD qualified or other relevant qualifications – level 5 upwards or equivalent experience, • Strong written and verbal communication skills, • Understanding of effective learning, training and personal development concepts, appraisals, onboarding principles and best practice., • Experience in managing and delivering HR review projects, • Ability to prioritise, balance long and short term priorities, work on own initiative and work to deadlines., • Good coaching, stakeholder engagement skills., • Good level of attention to detail, especially when dealing with HR system design and migration, • Good Microsoft Excel and PowerPoint Skills, • Proven experience in providing excellent customer service, influencing, coaching others., • Experience of providing advice and guidance on complex ER HR issues. If you would like to apply for this role, please submit an up to date CV along with a brief covering letter that sets out the skills and experience you consider would make you suitable for this position, no later than 24th June 2026. First Interviews will take place on 29th June or 1st July 2026 at our offices in Craven Street, Second interviews will take place on 6th July 2026 on TEAMS. Additonal Information • Typical working hours at the College are 9 am to 5 pm (7 hours, excluding lunch) We operate a flexible working window from 8 am to 6 pm where you can vary your start and end time (working a 7 hour day). • We also offer hybrid working (a mixture of home and office working). Typically College staff will work around 20 - 40% of their time at the workplace (whether this is the office at Craven St, or a face to face meeting, event at another business related site or organisation) per week. Equality and inclusion The College is committed to providing equal opportunities in employment and to avoiding discrimination. We value the differences that a diverse workforce brings to the organisation. In support of this we follow a fair recruitment process in which shortlisting and other recruitment decisions are made on the basis of skills, competencies and experience demonstrated in the application and interview process. We welcome applications from people of all backgrounds. If you require a reasonable adjustment to be made to support your application due to a disability or other condition please let us know.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Harrow Crisis Cove \n Sounds great, what will I be doing? \n In this role, you will take a leading position within a dynamic mental health crisis and early‑intervention service, managing a diverse caseload while providing skilled de‑escalation, robust risk assessment and coordinated multi‑agency support. You will guide and empower service users to engage with community services, while also offering day‑to‑day leadership to Recovery Workers, Peer Support Workers and volunteers, ensuring consistent, high‑quality practice. Acting as shift lead when required, you will make informed, real‑time decisions to maintain safe and effective service delivery. A key part of the role involves supporting student placements, contributing to learning plans and offering reflective supervision. You will work closely with the Service Manager and Area Manager to monitor performance, contribute to audits and quality reviews, and drive ongoing service development. You will also play an active role in recruitment, onboarding and volunteer integration, and represent the service in partnership forums, strengthening pathways with local crisis teams and community organisations to ensure continuity of care and smooth transitions for service users. \nPlease notes this role required you to work from 2pm - 10pm, including weekends and bank holidays. \n What do I need to bring with me? \n You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. \n You'll bring solid experience supporting people with mental health difficulties, dual diagnosis, and complex needs, along with the confidence to manage complex cases and work collaboratively with a range of services to keep people safe. You'll be someone who has supported or guided colleagues, peer workers, or students, and who's comfortable contributing to co‑produced activities and working in fast‑paced, crisis‑focused environments. A strong grounding in mental health, trauma‑informed practice, and the realities faced by people accessing crisis and community services is essential, as is a working knowledge of key legislation and safeguarding responsibilities. You'll also bring a deep belief in recovery, strengths‑based practice, and partnership working, alongside clear, adaptable communication that helps you connect with service users, professionals, and the wider community. \n Interview Steps \n We keep our interview process simple, so you know exactly what to expect. \n\n • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!\n, • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.\n\n Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. \n Our commitment to Equality, Diversity, and Inclusion \n Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. \n We are a disability confident employer \n Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. \n Safeguarding Statement \n Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. \n Important Information for Candidates \n If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. \n We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. \n

A senior opportunity within a global bank to lead credit risk coverage for hedge funds and asset managers across EMEA. The role combines underwriting, portfolio monitoring, and strategic stakeholder engagement to support disciplined business growth. This is a permanent role and is based in London Client Details Our client is a leading international bank with a strong presence across Financial Markets, known for its global reach, diversified platform, and commitment to robust risk management. The organisation offers a collaborative environment, a strong risk culture, and opportunities to contribute to high-impact decision-making across regions. Description • Lead end-to-end credit risk coverage for hedge funds and real money funds across EMEA, • Conduct detailed due diligence, underwriting, and onboarding of new clients, • Analyse fund strategies, underlying products, and key performance drivers, • Monitor portfolio exposures, including stress scenarios and NAV performance, • Review and approve credit proposals within delegated authority, • Ensure alignment with risk appetite and escalate material risks as required, • Partner with Front Office, Market Risk, Legal, and Compliance stakeholders, • Contribute to risk committees, stress testing initiatives, and governance forums, • Support continuous improvement of underwriting standards and risk processes, • Provide input into strategic planning and broader risk decision-making framework Profile • Proven experience in counterparty credit risk covering hedge funds and/or asset managers, • Strong understanding of derivatives, financing products, and fund structures, • Hands-on experience with ISDA/CSA and related documentation frameworks, • Advanced analytical skills with the ability to assess complex exposures and risk drivers, • Strong stakeholder management skills, with confidence working alongside Front Office, • Experience operating within a regulated banking environment, • Ability to work independently while contributing to a collaborative team culture, • Relevant academic background; CFA or FRM qualifications are advantageous Job Offer • Competitive base salary and comprehensive benefits package, • Exposure to sophisticated hedge fund and asset manager clients, • High-profile role with regional responsibility across EMEA, • Based in London, offering a central and accessible location.

Test Manager – TA/FA - London Atrium Global are looking for an accomplished Test Manager to manage testing for the TA (Transfer Agency) or FA (Fund Accounting) multi-jurisdiction onboarding for a large EMEA client, working as part of the Client Onboarding team • Some Non-standard/New process implementations/build testing, • Testing will involve informational interfaces Between Back Office/Vault (Snowflake), Front & Middle office, including external stakeholders, • Participation in meetings and co-ordination of file delivery and data content queries, • Managing testing tollgate requirements, • Planning and Managing Onboarding testing with Platform teams, • Working with internal Product (including Technical), Operational and Project Lead resources, • Documenting and tracking test plan, • Co-ordinating with internal & external resources re activity & queries Data Vault, • Co-ordinating with the Vault team regarding file build & testing alignment with the requirements within the testing plan, • Defect management and co-ordination, • Prepare test plan (Aligned to wider program plan) and organise any internal tollgate sign offs, • Liaison with workstream leads, operational teams and Program manager, • Monthly travel to Dublin, Luxembourg and Germany, • 3/4 days onsite in London Essential: • Test manager/oversight experience, • Test functionality, • Make sure all tests meet FA standards, • Flesh out the test approach, • Strong test Governance documentation, • Defect management, • Snowflake and databricks – to move data, • Good understanding of Back-office functions, • Transfer Agency/ TA knowledge across EMEA, • Fund accounting / FA knowledge across EMEA, • Back-office function onboarding experience., • Align all test resources: human or systemic Click Apply now, to be considered for the Test Manager – TA/FA – London role

Sterling Williams are supporting a City of London based Bank in their search for a permanent Senior Compliance Manager. Senior Compliance Manager and Deputy MLRO Permanent; Full-time. City of London - currently working onsite 4 days per week Salary: £Competitive, plus benefits. Supporting the Head of Compliance and MLRO, you will play a pivotal role in driving regulatory excellence across all facets of compliance. With a ‘hand-on’ attitude, the successful candidate will be entrusted with regulatory advisory, horizon scanning, compliance monitoring programmes as well as deputise for the HoD/MLRO as and when required. Principal Accountabilities: • Take ownership of regulatory advisory, offering subject matter expertise on regulatory requirements and escalate to HoD as and when needed;, • Maintain current knowledge of financial crime matters to support HoD/MLRO;, • Improve and implement the annual Compliance monitoring plan ensuring it’s aligned with the bank’s regulatory permissions, industry regulations and internal organisational policies;, • Undertake Horizon Scanning and conducting gap analysis against evolving regulations and staying abreast of key regulatory changes to ensure proactive communication with committees, senior management and business lines, developing and updating the compliance policy and framework to reflect the identified changes or new requirements/rules;, • Supporting the 1st line of defence in embedding best practice in relation to Compliance, Financial Crime, CDD and sanctions screening and ensuring that the 1st line has a clear understanding of compliance risk exposure with respect to clients, transactions and products. Reporting back to business functions on Compliance performance and highlighting areas of concern;, • Ensure the provision of accurate and timely advice and guidance on regulatory issues, business standards, policies and procedures, ensuring consistency and dissemination of best practices;, • Manage the regulatory advice tracker in collaboration with the team to ensure timely delivery of advice, closure of actions, providing solutions to mitigate compliance risk;, • Review and update the Prevention of Financial Crime Manual ensuring that it reflects current JMLSG guidance, FCA Financial Crime Guidance, the Money Laundering Regulations and industry best practice;, • Maintain the customer risk form parameters and review and sign off customer risk assessments;, • Conduct risk-based internal assessments of payments, oversee transaction monitoring and manage remediation plans if required;, • Ensure the bank complies with laws, regulations and internal policies within the compliance framework and that regulatory risks to company activities are identified, measured, monitored and controlled;, • Maintain the register of compliance key risk indicators on a monthly basis, review the customer risk assessments undertaken by the onboarding team and update the customer risk assessment form as and when required;, • Manage staff access and regulatory reporting on the FCA Reg Data portal; Experience and Skills Requirements of the successful candidate. • Proven track record in a generalist compliance role with minimum 6-7 years of relevant experience preferably in a wholesale bank;, • Strong knowledge of corporate banking sectors, products, industry issues, market best practice and successful application of compliance frameworks within these areas;, • A degree-level education with preferably additional relevant qualifications;, • Excellent stakeholder relationship skills;, • Proven ability to balance risk considerations with commercial objectives when proposing decisions affect compliance strategy or operations;, • Demonstrate a commitment to collaborative teamwork and a hands-on approach;, • Eligibility to work in the UK on a full-time basis.

We're looking for a Contract Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £608 per day (Umbrella, Inside IR35). This is a hybrid role with occasional travel required for monthly and quarterly meetings, and an expectation to attend the office in London for initial onboarding and training. The successful Contract Manager will lead the mobilisation of a new national contracted service, taking ownership of supplier performance and ensuring all contractual, operational and workforce requirements are delivered on time and to the required standard. They will provide commercial oversight and assurance throughout mobilisation, driving delivery across the critical path and managing risks and dependencies. They will also oversee transition into steady-state contract management, securing effective handover and capturing lessons learned to strengthen future delivery. You will need proven experience working with the following: • Large-scale contract management, including mobilisation and transition, • Commercial oversight, including compliance, value for money and supplier accountability, • Governance and risk management frameworks, • Managing service model contracts, • Stakeholder engagement across policy, commercial, legal and operational functions, • Evidence-based assurance and go/no-go decision-making Experience in delivery-focused environments with competing priorities would be beneficial, as would experience working on victim-focused projects. CMCP (Practitioner) or CIPFA Diploma in Contract Management is required for this role. You'll need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Contract Manager, Commercial Manager, Supplier Mobilisation Manager, Contract Management, Supplier Governance, Risk Management, Service Contracts, CMCP, CIPFA, Stakeholder Engagement, Commercial Assurance, London, Hybrid, Contract, Inside IR35

If you are a commercially sharp financial due diligence professional looking to take the next step in a genuinely high-performing, partner-led environment, this could be an outstanding opportunity for you. Our client is a well-regarded London-based advisory firm with a fast-growing Transaction Services practice. They are looking for an experienced Senior Manager to join a team that delivers commercially focused, insight-driven due diligence across a broad range of deal types. This is a visible, client-facing role with real scope for career progression for the right person. What You'll Be Doing • Leading the delivery of high-quality, clearly structured financial due diligence reports on both buy-side and sell-side mandates, • Overseeing detailed analysis of historical and forecast trading performance, working capital, and cash flow dynamics, • Preparing and presenting compelling client proposals, including scope development, • Acting as a primary point of contact for clients and target management teams throughout the transaction process, • Managing client onboarding and the associated risk and compliance requirements, • Coordinating with lead advisers, lenders, and warranty and indemnity insurers, including relevant risk management responsibilities, • Working closely with M&A tax colleagues and other specialist advisory teams, • Recruiting, supervising, and developing junior members of the team, • Contributing to business development activity and building both internal and external networksWhat We're Looking For, • A qualified accountant holding an ACA, CA, ACCA, or an internationally recognised equivalent, • At least four to five years of dedicated financial due diligence experience, gained within a specialist FDD team, • Solid working knowledge of quality of earnings analysis, the EV-to-equity bridge, and financial forecast review, • Experience working with both corporate and private equity clients across buy-side and sell-side transactions, • A thorough understanding of risk management, KYC processes, and the liability considerations typical within M&A transactions, • Strong communication skills with the ability to manage multiple stakeholders in a fast-paced deal environmentNice to Have, • Experience reviewing completion accounts and sale and purchase agreements (SPAs), • An awareness of value creation opportunities within a transaction context, • Existing relationships within the London deals market If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

Role: Company Accountant / Finance ManagerIndustry: Managed Services business Full-time: permanent 5 days on-siteSalary: Up to £50,000 (depending on experience) Who are we A growing and ambitious Managed Services business is looking for an experienced, commercially minded Company Accountant / Finance Manager to take full ownership of its finance function. This is a genuinely hands-on role that goes well beyond traditional bookkeeping or finance administration - you will own the numbers, sharpen the controls, and help shape how the business scales. You will lead on financial controls, reporting, cash flow, recurring billing and the day-to-day operational finance systems that keep a recurring-revenue business running. Just as importantly, you will be the person driving automation, efficiency and commercial visibility as the company grows, including through acquisition.This role will suit someone who has worked within an MSP, managed print, technology services, telecoms, or another recurring-revenue environment and who enjoys rolling up their sleeves in a fast-moving business. What You'll Own Accurate monthly management accounts - P&L, balance sheet and cash flow reporting. Forecasting, budgeting and variance analysis, with clear commercial insight for senior leadership. Year-end accounts, working alongside external accountants and auditors. Finance processes within the ERP / accounting systems - including driving automation and removing manual workarounds. Recurring revenue billing across service agreements, licences, maintenance and support contracts, with a close eye on contract profitability and billing accuracy. Credit control, debtor management and Direct Debit collections - improving cash collection and aged-debt performance. Rolling cash flow forecasts and proactive management of working capital and financial controls. Payroll, VAT returns and HMRC filings, plus robust governance and compliance with accounting standards.* Finance integration of acquired businesses - onboarding, systems and process alignment. Essential Proven experience as a Company Accountant, Finance Manager or in a similar senior finance role. Strong management accounting and financial reporting experience. Background within an MSP, managed services, technology, telecoms or other recurring-revenue environment. Solid understanding of recurring billing and service contract accounting. Experience managing Direct Debit collections and cash flow forecasting. Experience with ERP / accounting systems and process automation. Strong credit control and debtor management experience. Excellent Excel and financial analysis skills, with sharp attention to detail. Desirable Experience with acquisitions and finance integrations. A track record of improving finance automation and operational workflows. Familiarity with PSA / ERP systems such as ECi e-automate, Autotask, Halo, Sage, Xero, QuickBooks, SAP or similar. Knowledge of service margin reporting and contract profitability analysis. Experience managing or mentoring junior finance staff. Qualifications ACCA / CIMA / ACA qualified, part-qualified, or qualified by experience. AAT-qualified candidates with strong relevant experience are also encouraged to apply. Who You Are Commercially aware and operationally focused. Proactive and solutions-driven - happy to challenge existing processes and implement improvements. Comfortable in a fast-paced, evolving business. A strong communicator who works easily across both finance and operational teams.* Hands-on, and willing to get into the day-to-day detail where it matters. What's On Offer Competitive salary, based on experience. A key role in a growing and ambitious business, with genuine career progression. A supportive, entrepreneurial environment where your work is visible and valued. Pension scheme and holiday allowance. Working pattern: This is a full-time, on-site position, 5 days per week. The role is best suited to someone who values being close to the operational and leadership teams' day to day.

Our client seeks a Surety Underwriter to join a fast-growing technology-enabled specialty carrier in a senior role with real strategic influence. What makes this stand out is the pace and scope - a start-up culture within an A-rated carrier, where you will have the autonomy to shape how the underwriting function operates rather than simply executing within an established framework. You will have a track record of building constructive, long-term relationships with multiple stakeholders and experience of implementing efficient underwriting processes. Key responsibilities will include: • Leading development and execution of underwriting evaluation processes and due diligence to achieve industry-leading underwriting returns and return on equity, • Overseeing successful onboarding of approved programs, including contracting, systems, financing, communications, and policy issuance, • Provide technical underwriting expertise in evaluating complex risks, developing underwriting guidelines, and assessing appropriate pricing and coverage terms, • Driving continuous process improvement initiatives for DUAEs' underwriting workflows, forms usage, pricing, terms and conditions, and risk appetite refinement, • Collaborating with Chief Underwriting Officer and Chief Risk Officer to develop and implement effective reinsurance strategies for partner programs, ensuring adequate risk transfer and capital management, • Working closely with Underwriting Director and Programme Manager on Portfolio Management to actively manage the overall portfolio of partner programs, monitoring risk accumulations, exposure concentrations, and profitability metrics, • Monitoring KPIs related to underwriting cycle times and productivity using data and analytics Our client is committed to diversity in all of its forms and operates an inclusive recruitment process

Business Manager | Creative & Entertainment Clients London | Hybrid (3 days office-based) Salary: £55,000 + excellent benefits Are you an experienced Business Manager or Accountant looking to work with high-profile clients in the creative and entertainment industries? We're partnering with a leading international business management firm to hire a Business Manager into its growing London team. This is a fantastic opportunity to join a collaborative, people-focused firm working with an exciting client base including musicians, actors, entertainment companies and high-net-worth individuals. With strong growth and expansion plans, including a planned office move, this is an ideal time to join and build your career. The Business Manager Role: As a Business Manager, you will act as the primary day-to-day contact for clients, managing their financial affairs and delivering a full business management service. You will take ownership of client relationships while working closely with Directors and supporting junior staff, gaining exposure to a wide variety of financial and advisory work. Key Responsibilities: • Managing a portfolio of clients across entertainment and creative sectors, • Acting as the main point of contact for clients and their representatives, • Overseeing bookkeeping, reviewing work and supporting junior staff, • Managing bill payments, cashflow and financial controls, • Preparing management accounts, budgets and forecasts, • Supporting VAT, tax compliance and year-end processes, • Involvement in tour accounting, royalties and business structuring, • Handling ad hoc client requests and financial planningClient Base:, • Musicians, DJs, artists and bands, • Actors and entertainment professionals, • Record labels and production companies, • High-net-worth individuals, • A small number of clients across other sectorsAbout You: You'll be a commercially aware and organised finance professional with strong client-facing skills. Ideal experience includes: • Experience in business management, practice or accounts roles, • Strong understanding of bookkeeping, accounts and financial management, • Experience managing or supporting client relationships, • Ability to review work and support junior staff, • Excellent communication and organisational skills, • Interest in the creative or entertainment industries beneficial but not essentialCulture & Environment:, • Collaborative and supportive team culture, • Strong staff retention with many long-tenured employees, • Sociable environment with regular events and team activities, • Wellbeing initiatives including fitness classes and sports teams, • Partner and Director-led teams with approachable leadershipWorking Pattern & Benefits:, • Hybrid working, typically 3 days in the office, • Structured onboarding with initial office-based period, • Clear progression opportunities within a growing firm, • Study support available with flexible options, • Competitive benefits packageThe Opportunity: This is a fantastic opportunity to join a market-leading business management firm working with high-profile and creative clients, while building your own portfolio and progressing your career. You will gain exposure to varied and interesting work, take real ownership of client relationships, and develop within a supportive, growing environment. If you're looking for a Business Manager role offering variety, exciting clients and a collaborative culture within a growing international firm, we'd love to hear from you. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation! Location - London (hybrid with 2 days onsite per week) Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work. Key Responsibilities: • Own the Trade Surveillance Journey:, • Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation., • Cross-Platform & Integration Support:, • Collaborate with Product Owners and Engineering teams to identify dependencies and ensure surveillance requirements are integrated early in platform changes., • Support Growth & Change:, • Facilitate surveillance readiness for new product onboarding, ensuring new venues and liquidity are accounted for in trading strategies., • Prioritisation, Planning & Delivery Alignment:, • Work closely with Product Owners to shape backlog content, highlight constraints, and provide clear, outcome-focused input for governance artefacts. Essential Skills: • Proven experience in Trade Surveillance, Market Abuse controls, or related regulatory delivery. - Strong understanding of Markets products and trade lifecycles. - Ability to analyse end-to-end journeys and create clear delivery artefacts. - Excellent communication skills, engaging confidently with both technical and non-technical stakeholders. Desirable Skills: • Familiarity with Trading Hub or surveillance platform changes. - Experience with data lineage, ingestion pipelines, or analytical platforms. What We Offer: -A collaborative and supportive work environment where your contributions truly matter. -Opportunities for professional growth and the chance to work with a diverse team of experts in the finance sector. -A chance to make a real difference in regulatory compliance and trade surveillance. Success Measures: -Ensure surveillance requirements are embedded early in product changes. -Improve visibility and management of surveillance dependencies. -Deliver clear prioritisation of remediation and change demands without regulatory surprises. If you're passionate about making a difference and possess the skills to thrive in a dynamic environment, we want to hear from you! Join us in shaping the future of trade surveillance. Apply today and embark on an exciting journey with us! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Our client, a prestigious international bank in London, are seeking a results-driven Relationship Manager to spearhead the growth of its Private Banking portfolio in the UK, with a specific focus on property loans and deposits. The role will be the primary driver for acquiring New-to-Bank (NTB) High Net Worth (HNW) clients with sizeable investable assets. Expertise in acquisition and coverage of clients with a strong MENA and GCC nexus is essential. Main responsibilities will include; Business Development & NTB Acquisition (Primary Focus) • Target Acquisition: Identify and source NTB opportunities within the Levant region (specifically Lebanon, Syria, Jordan, UAE and KSA) to expand the client base in line with the strategic plan., • Hospitality Sector Focus: Proactively identify and secure new lending opportunities for hotel assets within the UK for MENA-based investors., • Syndicated Lending: Explore and develop opportunities for syndicated lending by collaborating with other MENA-focused financial institutions and banks based in London., • Strategy Implementation: Develop and execute commercial goals and business development strategies as approved by the Country Manager., • External Stakeholder Engagement: Represent the Bank at industry events and networking forums to build a high-quality referral pipeline among MENA HNW/UHNW communities. Relationship Management & Retention (Secondary Focus) • Portfolio Management: Manage and grow existing client relationships, focusing on risk evaluation, profitability, and the efficient use of financial resources., • Wallet Share Expansion: Identify opportunities to introduce existing clients to Treasury and Trade Finance products to deepen the banking relationship., • Retention Strategy: Conduct regular briefings on the status of the portfolio to ensure alignment with the Bank’s long-term objectives. Credit Risk, Onboarding & Compliance • Lending Pipeline: Drive new lending business opportunities specifically aligned with the Bank’s established risk appetite and criteria., • Pre-Screening: Perform initial risk evaluations on all NTB leads and structured finance proposals to ensure they fit the Bank’s profile., • Credit Applications: Assist in the preparation of credit files and conduct regular reviews of the portfolio., • KYC & Enhanced Due Diligence (EDD): Lead the account opening and KYC process, ensuring robust due diligence for clients from the Levant and MENA regions per UK Law and FCA/PRA regulations., • Regulatory Accuracy: Monitor and manage KYC figures to ensure they consistently meet or exceed internal and regulatory benchmarks for completeness and accuracy. To be considered for this position, ideal candidates must have the following experience and skills; • Native or professional fluency in Arabic (spoken and written) is mandatory to engage effectively with clients., • Proven experience in the UK and wealth management., • A good understanding of the Consumer Duty and Conduct Rules under the SM&CR framework, ensuring all business development activities prioritise positive customer outcomes and market integrity, • Comprehensive knowledge of the UK real estate market and extensive experience with structured finance techniques as they apply to property transactions., • Proficiency in LMA (Loan Market Association) documentation and a thorough understanding of the legal and operational frameworks for syndicated lending., • Ability to communicate through verbal and written channels to influence and engage clients across diverse cultural and professional backgrounds., • Awareness and understanding of the main risks of the business (Credit, Operational, and Regulatory) and the role of management mitigations., • Strong interpersonal skills and the ability to manage teams effectively in a collaborative environment.

A rare opportunity to join a fast-growing technology-enabled specialty carrier in a senior role with real strategic influence. What makes this stand out is the pace and scope - a start-up culture within an A-rated carrier, where you will have the autonomy to shape how the underwriting function operates rather than simply executing within an established framework. Our client seeks a Casualty Underwriter who has working knowledge of reinsurance principles, structures (treaty/facultative), and experience of developing reinsurance strategies. You will have a track record of building constructive, long-term relationships with multiple stakeholders and experience of implementing efficient underwriting processes. Key responsibilities will include: • Leading development and execution of underwriting evaluation processes and due diligence to achieve industry-leading underwriting returns and return on equity, • Overseeing successful onboarding of approved programs, including contracting, systems, financing, communications, and policy issuance, • Provide technical underwriting expertise in evaluating complex risks, developing underwriting guidelines, and assessing appropriate pricing and coverage terms, • Driving continuous process improvement initiatives for DUAEs' underwriting workflows, forms usage, pricing, terms and conditions, and risk appetite refinement, • Collaborating with Chief Underwriting Officer and Chief Risk Officer to develop and implement effective reinsurance strategies for partner programs, ensuring adequate risk transfer and capital management, • Working closely with Underwriting Director and Programme Manager on Portfolio Management to actively manage the overall portfolio of partner programs, monitoring risk accumulations, exposure concentrations, and profitability metrics, • Monitoring KPIs related to underwriting cycle times and productivity using data and analytics Our client is committed to diversity in all of its forms and operates an inclusive recruitment process

Accounts Manager - Independent Accounting Firm Harrow £50,000 - £65,000 DOE Butler Rose Public Practice is delighted to be supporting an independent growing accountancy firm in Harrow in their search for an Accounts Manager to join their Business Services team. This is a fantastic opportunity for an experienced practice professional to take ownership of a significant client portfolio (c. £600k) while working closely with senior leadership. The role offers a blend of client management, technical delivery, and team oversight within a collaborative and progressive environment. Key Responsibilities • Manage a diverse portfolio of clients, delivering accounts, tax, and advisory services, • Review statutory accounts (FRS102/FRS105) and management accounts, • Oversee corporate tax compliance and support on advisory matters, • Review bookkeeping and VAT work prepared by junior and offshore teams, • Supervise, mentor, and coordinate both UK and offshore staff, • Lead client onboarding across cloud accounting systems (Xero, Sage, IRIS), • Manage WIP, billing, and workflow to ensure deadlines are met, • Build strong client relationships and provide commercial insight Key Requirements • ACA or ACCA qualified (non-negotiable), • Minimum 4-6+ years' experience within a UK accountancy practice, • Proven experience managing a large client portfolio with high turnovers, • Strong technical knowledge across accounts and tax, • Experience with cloud accounting software (Xero, Sage, IRIS, CCH), • Experience reviewing work and managing teams (including offshore exposure beneficial), • Strong communication and client relationship skills, • Commercially aware with a proactive approach What's on Offer • Competitive salary and benefits package, • 25 days holiday + bank holidays, • Hybrid & flexible working, • Strong training and career development opportunities, • Collaborative and supportive team culture, • Opportunity to work closely with leadership and influence growth Interested? If this sounds like the next step in your career, get in touch with Demetria Petropoulos to find out more - / Know someone perfect for this role? We offer a £150 retail voucher for every successful referral we place - so if you refer a friend or colleague who's hired through Butler Rose, you'll be rewarded! Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

Equities / Fixed Income Trader - Are you an Equities or Fixed Income Trader looking for a strategic career move? If you have in-depth knowledge of the financial markets, specifically Equities / Fixed Income E-Trading and exchange connectivity, we have an exciting and varied role that bridges the gap between the trading floor and technology. We are looking for an ex-trader or broker ready to pivot into a full-lifecycle Business Analyst and Product Management role, leveraging your market expertise to drive the development of cutting-edge trading solutions. IF YOU DON’T HAVE THE REQUIRED FINANCIAL MARKET KNOWLEDGE, PLEASE DO NOT APPLY FOR THIS ROLE. About The Role: This is a unique opportunity within an established and growing organisation. The primary responsibility will be managing the full project lifecycle, from initial business analysis and scoping requirements to managing project delivery and solving complex problems. You will work closely with internal and external stakeholders, ensuring our trading systems constantly evolve to meet client and market needs. Key Responsibilities: • Functional Requirement Gathering: Work closely with development teams to translate deep market knowledge and stakeholder requirements into deliverable solutions., • System Review & Improvement: Constantly review existing trading systems and client needs to identify functionality improvements., • Project Management: Drive product initiatives, defining timelines, identifying dependencies, and assessing risks using tools like MS Project and Jira/Confluence., • Client Onboarding & Training: Develop and provide comprehensive training materials for new features and functionalities., • Problem Solving: Innovate solutions with the confidence to challenge stakeholders to ensure the most appropriate solution is delivered. Candidate Background (An Ideal Fit): We are specifically targeting candidates from backgrounds that possess deep, practical market knowledge. This role is a perfect fit for: • Ex-Traders / Brokers with some working knowledge of IT systems., • Account Managers or Functional Support specialists from an ISV / Trading Software vendor., • Trader Support or Settlements background professionals., • IT Support with a demonstrated interest and excellent business knowledge of the markets. Essential Skills & Knowledge: • In-depth knowledge of financial markets is a MUST, ideally Equities, with Fixed Income, Futures & Options / FX knowledge highly advantageous., • Demonstrable experience (even if informal) as a Business Analyst / Product Manager in delivering trading solutions within a trading environment., • Experience working with engineering teams following Agile/Scrum SDLC methodologies, translating business requirements into stories and epics., • Solid understanding of IT fundamentals including Windows / Linux and general networking (TCP/UDP, multicast data delivery)., • Understanding of distributed server architectures. Desirable Knowledge Of Any (Beneficial): • Understanding of ultra-low latency distributed computing environments., • Familiarity with the FIX trading protocol and various market data systems (Reuters, Bloomberg, CQG)., • Previous experience with specific ISVs: Trading Technologies, Stellar, ULLink, Fidessa, ION / Patsystems, Trayport., • Exchange Connectivity experience (ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, LSE, NYSE, etc.)., • Good understanding of the full trade lifecycle., • Knowledge of cloud technology (AWS/Azure) or Databases (SQL Server/Oracle)., • Fluent Spanish speaker. Other Skills: • High attention to detail with a technical focus., • Excellent verbal, client-facing, and collaborative skills., • Analytical and strong problem-solving attitude., • Strong organisational and time management skills. There is a broad salary range as candidates at all levels will be considered. If you're ready to use your trading experience in a new, challenging capacity that drives product innovation, apply today.

Trade Support Analyst | London Join a high-performing investment operations team and play a key role in supporting the end-to-end post-trade lifecycle across global markets. This is an excellent opportunity for a detail-oriented and ambitious professional looking to develop their career within a fast-paced institutional investment environment. The Opportunity As a Trade Support Analyst, you will be responsible for ensuring the smooth and efficient processing of trades across client portfolios. Working closely with brokers, custodians, and internal stakeholders, you will help manage trade matching, settlement, client onboarding, and operational process improvements. This role offers exposure to global markets, leading investment technologies, and a broad range of post-trade activities, making it an ideal opportunity for someone looking to build expertise in investment operations and trade support. Key Responsibilities • Support the full post-trade lifecycle, including trade matching, allocation, transmission, and settlement activities., • Monitor and resolve trade breaks and settlement issues to ensure timely and accurate execution., • Liaise with brokers and custodians globally to facilitate settlement across multiple international markets., • Maintain and update client settlement instructions and operational records., • Assist with onboarding new clients and supporting operational change initiatives., • Contribute to quarterly commission reporting and soft-dollar budgeting processes., • Identify opportunities to enhance operational efficiency, controls, and scalability., • Collaborate with internal teams on projects and process improvement initiatives. What We're Looking For • Degree in Finance, Business, Economics, or a related discipline., • Minimum 3 years of experience in trade support, investment operations, middle office, or a similar financial services environment., • Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes., • Advanced Microsoft Excel skills and a strong aptitude for learning new systems and technologies., • Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment., • Strong communication and stakeholder management skills., • A proactive mindset with a desire to improve processes and drive operational excellence., • Ability to work both independently and collaboratively within a high-performing team. Desirable Experience • Experience with Charles River Trade Order Management System., • Knowledge of DTCC Central Trade Manager (CTM)., • Understanding of SWIFT messaging protocols., • Exposure to institutional asset management or investment operations environments., • Experience supporting projects involving multiple stakeholders and process change initiatives. Why Apply? • Exposure to global equity markets and institutional investment operations., • Opportunity to work with leading industry systems and technologies., • Collaborative, high-performance team environment., • Broad operational remit with significant learning and development opportunities., • Ability to contribute directly to process enhancement and operational excellence initiatives. If you're an ambitious operations professional with a passion for trade support, process improvement, and delivering exceptional operational outcomes, we'd love to hear from you.

Commercial Manager Pinpoint Resourcing a working with a facilities management company based in Stratford who are seeking Commercial Manager to join their growing team. • Lead and support a team of Commercial Assistants and Coordinators; first point of contact for queries and escalations, • Conduct 1:1s, monitor performance, and drive development, • Oversee cost data accuracy, contract updates, and system integrity; identify risks and discrepancies, • Review and approve cost sheets, contract changes, and service updates, • Ensure consistent processes, standards, and system use (Templa), • Manage complex contracts, cost models, and commercial activities, • Improve processes, efficiency, and data quality; implement best practices, • Liaise with senior management and internal teams; escalate key risks and issues, • Provide clear updates, insights, and support departmental planning, • Support recruitment, onboarding, and training as needed, • Guide investigation of subcontractor discrepancies, • Manage team workload and foster a collaborative, accountable environment Requirements • Minimum 1 year experience working in a management role, • Minimum 1 year analysing cost data, • Strong Excel/Google Sheets knowledge Other + Salary Information • Paying between £40,000 and £50,000, • Based in the office in Stratford 5 days a week If you are interested in this role please apply today! Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

Telephone Account ManagerLocation - South LondonSalary - Up to £40,000 (Depending on experience)IPS Group are working with a leading financial services organisation to recruit a driven and relationship-focused cc to join their Premium Finance team.This is an excellent opportunity for a sales professional who enjoys managing broker relationships, driving growth, and delivering tailored financial solutions within a dynamic and supportive environment.The Role As a Telephone Account Manager, you will take ownership of an allocated broker portfolio, acting as the primary point of contact and building strong, long-term relationships. You will be responsible for driving both retention and growth, consistently achieving and exceeding monthly volume and case targets.The role includes identifying new business opportunities, onboarding new brokers with a seamless approach, and promoting the full range of products through confident, value-driven engagement.You will develop and implement strategic business plans to maximise portfolio performance, focusing on increasing market penetration, profitability, and sustainable growth. Alongside this, you will proactively manage broker relationships through regular communication, renewal conversations, and ongoing support to ensure satisfaction and loyalty. Using management information and performance data, you will continuously review your portfolio, identifying opportunities for improvement and responding effectively to challenges.The position also involves working closely with internal teams to deliver excellent customer outcomes, managing escalations professionally, and representing the business at relevant industry events and networking opportunities when required. Ensuring adherence to all regulatory and compliance standards will be a key part of your responsibilities.About YouThe ideal person will have strong experience in sales or account management, with a strong track record of achieving and exceeding target – Preferably from within a regulated industry.You will be a confident communicator with excellent relationship-building and negotiation skills, capable of influencing and engaging stakeholders at all levels.A self-motivated, proactive approach is key due to the nature of this role, along with the ability to manage your own workload and deliver results in a fast-paced environment.

Cafe Manager Location: On-site / Central London (Location TBC) Salary: £38,000–£40,000 + tips and bonus Job Type: Full-time, permanent Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept? We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences. This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment. Cafe Manager - The Role: As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture. Cafe Manager - Key Responsibilities: Operations and Standards • Oversee day-to-day café operations to ensure smooth service and excellent guest experience, • Maintain high food hygiene, safety, and cleanliness standards, • Manage stock ordering, suppliers, and cost control, • Lead quality control across food preparation and service, • Monitor sales, labour costs, and operational KPIs, • Review P&L reports and implement improvements to meet targets, • Respond to customer feedback and resolve complaints professionally, • Identify and implement process improvements to support growth, • Collaborate with marketing teams on local initiatives and promotions Team Leadership and Development • Lead, coach, and motivate a high-performing café team, • Deliver training and development for new and existing employees, • Conduct regular one-to-one meetings and support career development planning, • Manage scheduling, absence processes, and performance management, • Lead recruitment and onboarding in partnership with head office Cafe Manager - Requirements: Essential • Food Hygiene Level 2 or 3, • Minimum one year kitchen or hospitality operations experience, • Proactive, hands-on leadership approach, • Passion for food, hospitality, and customer service Desirable • Café or bakery experience, • Experience training and developing teams, • Confidence interpreting P&L reports Benefits • Consistent working pattern with one weekend day off per week / one whole weekend off per month, • Monthly performance bonus and tips, • 28 days holiday, • Free food perks, • Clear progression opportunities within a growing business If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting.

Practice Accounts and Tax Manager - NHS / GP Clients,London £55,000 - £60,000 per annumWe are working with a national Accountancy Practice, and we are seeking an experienced Accounts and Tax Manager to join our growing team. This role is ideally suited to a professional with a background in GP accounts, NHS payroll, NHS Pension Scheme administration, and taxation.Applications are welcomed from both part-qualified and fully qualified candidates (ACA, ACCA, CIMA, or equivalent), as well as individuals qualified through relevant experience. The successful candidate will manage a portfolio of GP clients, delivering high-quality accounting, payroll, tax, pension, and advisory services while ensuring compliance with all relevant regulatory requirements.Candidates must have practical experience working with GP practices and/or an understanding of NHS payroll processes and NHS Pension Scheme requirements.Key ResponsibilityNHS Payroll & Pension Administration Review and oversee NHS payroll processing for GP practices. Ensure NHS Pension Scheme compliance and accurate pension administration. Review and submit superannuation certificates. Liaise with NHS agencies regarding pension matters and payroll-related queries. Obtain and review Annual Allowance Pension Savings Statements (AAPSS). Calculate Annual Allowance positions and complete associated RPPS reporting requirements. Advise GP partners on pension and payroll-related matters where appropriate.Revised Qualifications & Experience Part-qualified or fully qualified (ACA, ACCA, CIMA, or equivalent), or qualified through relevant experience. Essential: Demonstrable experience working with GP practices, including GP accounts, NHS payroll, and NHS Pension Scheme administration. Essential: Strong understanding of NHS pension regulations, superannuation certificates, Annual Allowance calculations, and associated reporting requirements. Strong experience in tax compliance and client advisory services. Sound knowledge of UK tax regulations and filing requirements. Experience managing client relationships and reviewing the work of junior team members is advantageous. Proficiency in relevant accounting, payroll, and tax software packages.Ideal Experience GP practice accounting experience and or NHS payroll experience. NHS Pension Scheme administration experience. Preparation and review of superannuation certificates. Annual Allowance and pension tax calculations. Preparation and review of GP partnership accounts. Client-facing advisory experience.Tax Compliance Prepare and file tax returns accurately and within agreed deadlines. Maintain compliance with relevant tax regulations and internal quality standards. Identify, investigate, and resolve tax-related issues or discrepancies in a timely manner. Maintain clear, accurate, and complete working papers to support tax computations and filings.Client Service Communicate professionally with clients, manage expectations, and provide timely responses. Build and maintain strong client relationships to enhance client satisfaction and retention. Provide practical and proactive advice to clients on accounting, tax, and financial matters.Team Collaboration Work effectively with UK and offshore teams to achieve departmental objectives. Provide technical guidance, problem-solving support, and training to colleagues. Support the development and mentoring of junior team members. Be approachable and available to assist both colleagues and clients.Operational Excellence Effectively manage workloads and priorities to ensure deadlines are met. Respond promptly to emails, client queries, and internal requests. Maintain high standards of accuracy, efficiency, and professionalism. Support process improvements to enhance client service delivery and operational effectiveness.Continuous Development Demonstrate a positive attitude and commitment to ongoing professional development. Keep up to date with changes in tax legislation, accounting standards, and NHS Pension Scheme regulations. Seek guidance when appropriate and contribute to a culture of continuous learning. * Assist with onboarding and training of new team members where required.Office Location:You can work from any of our clients' office locations, which are mainly based in SE England, i.e., London, Croydon, Farnham, Southampton, and 10 other locations (office-based during probation, with hybrid working arrangements available for discussion upon successful completion of probation). Call us to find out more locations as the company employ 170+ staff.Salary/Other details£55,000- £60,000, Holiday and Pension and Hybrid working and a Study Package after probation.Monday to Friday 9-5 pm, 37.5 hours a week

A well-established membership organisation based in London is seeking an experienced Senior Account Manager to join its Commercial team. This is a varied, relationship-focused role sitting at the heart of a travel insurance proposition, responsible for managing key external partnerships and driving commercial performance. This is a part-time role (3 days a week). You will act as the internal travel insurance expert, working closely with the insurance distributor and Principal to oversee product quality, customer satisfaction, and regulatory compliance, including FCA Consumer Duty obligations. Day-to-day responsibilities include performance analysis against KPIs, competitor research, complaint management, and producing Board-level reporting for senior leadership. You will also support marketing with regulatory and product insight, and contribute to product development and improvement initiatives. There is scope for the role to expand to four days per week upon the launch of a B2B travel insurance proposition, with additional responsibilities around partner onboarding and performance management. The successful candidate will bring solid experience in travel insurance and FCA regulation, strong analytical and numerical skills, and a proven ability to manage stakeholder relationships at a senior level. Excellent written communication is essential, as is comfort with Excel and BI tools such as Power BI or Tableau. Our client is committed to diversity in all of its forms and operates an inclusive recruitment process

Group Chef Location: Field-based across Cheshunt, Enfield, North East London (Head Office: Mundells, Welwyn Garden City) Salary Range: £36,857 - £38,122 per annum (DOE) Hours: 35 per week Term Time + 1 week 40 weeks per year Reports to: Senior Operations Manager HCL are leading contract caterers with a focus on school feeding. We have a commitment to deliver high-quality, nutritious, and engaging food experiences for children and staff across our primary schools, secondary schools, and commercial sites. We pride ourselves on our dynamic culture and our commitment to excellence. The Group Chef plays a critical role in ensuring kitchens remain fully staffed, operational, and deliver high-quality food and service safely across multiple education sites. This position supports the Senior Operations Manager by managing the mobile workforce, supporting compliance with food safety and operational standards, and assisting with kitchen mobilisations and community engagement activities. Key Responsibilities for Group Chef Workforce Planning & Deployment Manage and deploy a mobile catering team to ensure kitchens remain fully staffed. Plan rotas, coordinate cover, and work with senior managers to anticipate staffing needs. People Management Lead, support, and develop a mobile workforce, including line management responsibilities. Oversee training, performance, and absence management, ensuring HR compliance. Operational Support Provide hands-on kitchen support when needed, maintain food quality standards, and monitor performance (food cost, labour, waste). Support site engagement activities and digital systems. Compliance & Safety Ensure high standards in Food Safety, Health & Safety, and allergen management across all sites. Recruitment & Retention Recruit and retain mobile team members, supporting wider site recruitment and engagement initiatives. Mobilisation Support Assist with new site set-ups and transitions, including equipment, onboarding, and systems implementation. About You as a Group Chef • Experienced Chef or Kitchen Manager (multi-site/mobile preferred), • Strong leadership and team management skills, • Solid knowledge of food safety, H&S, and allergens, • Organised, adaptable, and able to work across multiple locations, • Passionate about food quality and customer service, • Full UK driving licence and willingness to travel Apply Now If you're a forward-thinking Group Chef who thrives on leading teams, driving high standards, and delivering exceptional food and customer experiences, we'd love to hear from you.

Operations Support Assistant | Houston & Hawkes | Various London Locations | 24 Hours Per Week A fantastic opportunity to join one of the UK's leading hospitality employers and become the trusted support to an experienced Operations Manager. Houston & Hawkes are looking for a highly organised, proactive and professional Operations Support Assistant to support the day-to-day operation of a portfolio of prestigious London contracts. This is a varied role that combines administration, operational support and people-focused responsibilities, offering excellent exposure to the wider hospitality business. Working closely with the Operations Manager, you will help ensure our sites run smoothly, supporting managers and teams across multiple locations while gaining valuable experience within an award-winning company. THE ROLE • Working closely with the Operations Manager to support a portfolio of hospitality contracts, • Providing administrative support, reporting and operational documentation, • Assisting with recruitment, onboarding and general HR administration, • Supporting site managers with day-to-day operational requirements, • Coordinating meetings, communications and business updates, • Assisting with compliance, training and people-related processes, • Supporting operational projects and business initiatives, • Building strong relationships with site teams across multiple locations ABOUT YOU • Previous administration, operations, HR or hospitality support experience desirable, • Highly organised with excellent attention to detail, • Strong IT skills, including Microsoft Office, • Professional, confident and approachable communication style, • Able to manage multiple priorities and work independently, • Proactive, reliable and solutions-focused, • Positive attitude with a genuine desire to support and develop others WHAT WE OFFER • Tuesday, Wednesday & Thursday working pattern, • 24 hours per week, • Excellent work-life balance, • Free meals whilst on site, • Contributory pension scheme, • Employee Assistance Programme, • Life assurance at two times salary, • Enhanced family-friendly benefits, • Day off on your birthday, • Membership of CODE Hospitality, • Summer & Christmas parties, • Recognition schemes and people awards, • Training, development and genuine career progression opportunities ABOUT HOUSTON & HAWKES Houston & Hawkes is an award-winning independent caterer, proudly ranked among the Top 14 Best Companies to Work For in Hospitality and a certified B Corp. We are passionate about creating exceptional hospitality experiences and equally passionate about the people who make them possible. We invest in our teams, develop talent from within and provide genuine opportunities for career growth. If you're looking for a varied role where you can make a real impact, work alongside experienced leaders and become part of a supportive, ambitious business, we'd love to hear from you. Ready to take the next step? Apply now.

Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further. About the Role We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring. What You’ll Do ✅ Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery. ✅ Actively manage client goals, platform usage, and account health to maximise retention. ✅ Lead regular account reviews, providing actionable insights and recommendations. ✅ Anticipate risk by monitoring engagement signals and addressing issues before they escalate. ✅ Build a deep understanding of client business models, tipping policies, and success metrics. ✅ Support clients in adapting to legislative changes, platform updates, and operational challenges. ✅ Collaborate with Product, Tech, and Support to resolve issues and champion client needs. ✅ Share best practices and contribute ideas to improve ways of working. ✅ Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey. What We’re Looking For 🔹 Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality). 🔹 Strong relationship-building skills with excellent verbal and written communication. 🔹 Ability to deliver strategic account reviews and present recommendations confidently. 🔹 Proactive, problem-solving mindset with strong organisational skills. 🔹 Team player who contributes to process improvements and knowledge sharing. 🔹 Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations. Tools & Platforms We Use 💬 Microsoft Teams & 📂 OneDrive – Communication and collaboration 📊 Freshsales – CRM and client tracking 🚀 Rocketlane – Project management and onboarding 🎨 Canva – Creating content and client-facing material 📧 SendGrid – Customer comms and automation 🎟️ Freshdesk – Support and ticketing system Why Join Us? We know that start-up/scale-up life isn’t for everyone—there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping. What We Offer: 💼 Flexible working hours 🍽️ Exposure to some of the best UK hospitality operators 📈 Career progression opportunities 🏖️ 33 days holiday (including bank holidays) 🏠 Remote working 🌍 ‘Work from anywhere’ policy – work abroad for up to 4 weeks per year 🐶 Dog-friendly London office 💙 An excellent team culture based on values created by our team The Interview Process We want to make sure this role is the perfect fit for both you and us. Here’s what to expect: 1️⃣ First Stage – A Teams call with recruitment team to discuss your experience and motivations. 2️⃣ Second Stage – A deeper interview with our Head of Customer Success, focusing on strategy, problem-solving, and your fit with the business. 3️⃣ Final Stage – Meet our COO, A conversation about leadership, impact, and where you fit in our journey 💌 Apply now and help us continue to grow as the UK’s #1 tips & tronc distribution solution for hospitality! Pre-employment Screening All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

Business Development Representative – Northumberland (Remote) Are you a driven and experienced sales professional with a passion for building relationships and driving growth? We are looking for Business Development Representatives to join our expanding team and lead our outreach efforts across key regions in Newcastle, Sunderland Durham. This role is ideal for someone with a proven track record in sales, a strategic mindset, and a genuine interest in grassroots football. As a Business Development Representative, you will play a pivotal role in introducing clubs to our innovative platform and supporting their development journey through our 5-Pillar Club Development approach. Employee Benefits • A collaborative and supportive culture and working environment, • Competitive salary, • Vitality healthcare, • Death in Service, • Wellbeing hub, • Standard pension and holidays, • Professional development opportunities. Main Responsibilities Solution Sales • Effectively communicate TeamFeePay's value proposition and tailor solutions to meet client needs with a needs led approach, • Learn and confidently promote, demo, and sell our system – Product Specialists are there to support, however BDR’s must have the ability to showcase our product, • Complete the pre-qualification process for all leads, aligning with company strategy, • Participate actively in pre- and post-sales activities. Pipeline Management • Strategic thinking in terms of management of the sales funnel and planning around attracting new clubs to the platform. Travel to clubs and face to face engagement will be required as appropriate, • Track and manage the sales pipeline, ensuring timely follow-up and closure of deals through our Salesforce system, updating Salesforce at every stage of communication for accurate reporting, • Introduce new sales to the Onboarding Manager, • Be accountable for delivering on business targets and KPIs, • Plan and attend quarterly events and tournaments to engage with clubs, • Maintain and source contact information for the regional club prospect database, • Understand the club’s lifecycle and ensure continued success through various milestones. Continual Improvement • Review and suggest improvements for automation and efficiency, • Collaborate with team members and other departments to achieve results and deliver exceptional club experiences. Brand Ambassador • Represent the brand in your region and grow the footprint of TeamFeePay with grassroots clubs. Skills and Experience • At least three years’ experience in a Sales or Business Development role, • Connections within grassroots football within your region, • Proficient in CRM software, • Proven experience of a similar role, achieving sales targets, • Strong interpersonal and communication skills, • Strong analytical and problem-solving skills, • High levels of resilience and patience, • Process-driven with a strategic mindset, • Able to work within a fast-paced, engaging environment, • Ability to identify and capitalise on opportunities arising within the customer base, • Team player, • Good time-management skills, • IT and computer literate – good working knowledge of Microsoft Office, • GCSE English and Mathematics (or equivalent).

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America. The Role As a Commercial Account Manager at Laundryheap, you will look after a group of business clients across the UK. Your main job is to keep clients happy, make sure they stay with us, and help grow their business with Laundryheap. You will also support new clients as they join and find ways to increase the services they use. You will work closely with teams like Operations, Partnerships, and Commercial to make sure clients get a smooth and reliable service. This role suits someone who is comfortable working independently, enjoys a fast-paced environment, and likes building long-term client relationships. Key Responsibilities • Account Management & Retention: Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. Be the main point of contact for client questions, issues, and regular business discussions. Run regular check-ins and quarterly reviews to understand client needs and performance. Spot any risk of clients leaving and take action to retain them. Handle contract renewals, pricing updates, and service agreements • Revenue Growth & Upsell: Look for opportunities to grow each account through additional services or increased usage. Work with the Business Development team to ensure a smooth handover of new clients. Create simple growth plans for key accounts with clear targets. Track account performance and highlight any risks or o opportunities, • Client Onboarding & Enablement: Support new clients during onboarding to ensure a smooth start. Help clients understand how to use the platform and services effectively. Work with Operations and Logistics to align schedules and service delivery, • Reporting & CRM: Keep all client information and updates accurate in the CRM system Share regular updates on account performance with the Commercial Director Support forecasting by tracking expected revenue and volumes What We’re Looking For Essential • 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory, • Proven ability to retain and grow client accounts, • Strong communication and relationship management skills, including working with senior stakeholders, • Comfortable using data, CRM systems, and reports to manage accounts, • Confident, professional, and clear in communication, • Able to manage your own workload and handle multiple clients independently, • Right to work in the UK Desirable • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services, • Familiarity with CRM tools like HubSpot and basic data reporting, • An existing network in hospitality, Airbnb management, or corporate services, • Experience working in a fast-growing or scale-up business environment Work Schedule • Remote: 9:00 am to 6:00 pm, • 9-hour shift (8 working hours) We’re looking for driven, relationship-focused individuals who thrive on ownership, enjoy building long-term client partnerships, and aren’t afraid to take initiative in a fast-paced environment. If that sounds like you, don’t miss this opportunity—apply now and grow your career with the international team at Laundryheap!

An exceptional opportunity has arisen for an experienced risk and compliance professional to step into a senior leadership role offering a highly attractive six-figure salary, hybrid working, and significant international exposure. This position offers the chance to shape and lead the firm’s Business Acceptance function across multiple jurisdictions, playing a pivotal role in safeguarding the firm while enabling its continued international growth. Why apply? Lead at scale – oversee a well-established AML and Conflicts function across key global offices Influence at the top level – work closely with senior leadership International exposure – engage with complex, cross-border matters, including US conflicts Drive strategy and change – shape policy, processes, and best practice within a highly regarded firm This role reports directly to the Director of Risk and carries overall responsibility for the firm’s Business Acceptance function across the UK, Ireland, and Dubai, with regular interaction with US teams. The successful individual will provide both strategic oversight and hands-on leadership, acting as a trusted advisor on complex AML, conflicts, sanctions, and financial crime matters, while ensuring robust compliance frameworks are maintained and continuously improved. Key responsibilities • Lead and oversee the Business Acceptance function, including AML and Conflicts, • Act as a senior escalation point for complex onboarding and conflicts issues, • Deputise for the MLRO, supporting on SARs and financial crime matters, • Liaise with international teams, particularly the US, on cross-border conflicts resolution, • Manage and develop a multi-location team, supported by a Business Acceptance Manager, • Oversee anti-bribery & corruption and sanctions frameworks, providing guidance to stakeholders, • Support regulatory audits and ensure recommendations are effectively implemented, • Deliver training and promote best practice across the firm, • Collaborate with senior business services leaders to drive operational excellence and alignment This role would suit a seasoned risk and compliance professional, with strong experience, (at least 6 years) in an international law firm environment. Candidates will bring a deep understanding of AML, conflicts, and financial crime, alongside the ability to manage complex, high-stakes issues with a commercial and pragmatic approach. Experience with US conflicts frameworks is highly desirable. Strong leadership capability, excellent communication skills, and the ability to influence at all levels are essential. A legal qualification or equivalent experience in risk is expected. This is a rare opportunity to take ownership of a critical function within a global firm, leading on everything from team management and regulatory engagement to complex conflicts resolution and financial crime oversight. The role combines strategic influence with operational leadership, offering both challenge and visibility in equal measure.

Customer Service Manager - Global Fintech We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets. An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle. The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support, and client onboarding activities, while working closely with Operations, Technology, Product, and Compliance teams to ensure a consistent customer experience. A key aspect of the role is ownership of the Salesforce platform, including case management, reporting, workflow optimisation, and user adoption. Using data and customer insights, you will identify opportunities to improve service quality, operational performance, and customer satisfaction. Applicants should have previous experience in Customer Service, Customer Success, Account Management, or a similar client-facing leadership role, along with proven people management experience. Strong Salesforce knowledge is essential, and experience within Financial Services, FinTech, Payments, or a regulated environment would be advantageous. This role would suit someone who enjoys combining team leadership, customer relationship management, and process improvement within a growing and collaborative business environment. This is an excellent opportunity to join an innovative, growing organisation where you can influence strategy, lead transformation, and make a significant impact on the customer experience. Interested? Get in touch for a confidential discussion. #CustomerServiceManager #CustomerSuccess #Salesforce #FinTechJobs #OperationsLeadership #TradeFinance #ClientSuccess #CustomerExperience #Leadership #Hiring #FinancialServicesJobs

Birchrose Associates is representing a leading international law firm in the search for a Recruitment Manager to join its Talent team in London. The Firm Our client is a globally recognised law firm with a strong international presence and an outstanding reputation for attracting and developing exceptional legal talent. The firm advises a diverse client base across a broad range of sectors and jurisdictions and is known for its collaborative culture, ambitious growth strategy and commitment to innovation. The Opportunity This is an exciting opportunity for an experienced legal recruitment professional to play a key role in shaping the firm's international lateral hiring strategy. Duties will include: • Partnering with Practice Group Leaders and senior stakeholders to deliver strategic lateral associate and partner recruitment across international offices., • Managing the full recruitment lifecycle, including sourcing, market mapping, candidate engagement, interview coordination, offer management and onboarding., • Building and maintaining strong talent pipelines while acting as the primary point of contact for candidates throughout the recruitment process., • Conducting due diligence on prospective lateral hires and collaborating with HR, Attorney Development, Marketing and Business Development teams to support talent attraction and integration initiatives. This International Lateral Attorney & Partner Recruitment Manager opportunity is a full-time permanent position based in London, working 9:30am to 5:30pm. Requirements • Bachelor's degree or equivalent qualification, • Significant experience within legal recruitment, with a strong focus on lateral associate and/or partner recruitment, • Previous experience gained within a law firm, legal services business or specialist legal recruitment environment Vacancy Highlights • International scope with involvement across multiple jurisdictions, • Collaborative and supportive working environment, • Competitive salary and benefits package To be considered for this International Lateral Attorney & Partner Recruitment Manager opportunity, please contact Birchrose Associates for a confidential discussion.

Help shape the future of procurement within a leading professional services firm. As a Category Manager you’ll play a key role in delivering strategic sourcing, supplier management, and procurement transformation initiatives across key business areas. Key Responsibilities: • Lead strategic sourcing and category management across multiple spend areas including professional services and HR., • Partner with senior stakeholders to develop and deliver category strategies aligned to business objectives., • Drive commercial value through supplier negotiations, vendor management, process improvements, and cost efficiencies., • Manage supplier relationships, contract performance, onboarding, and ESG alignment., • Act as a trusted advisor and escalation point for supplier issues and dispute resolution. To be considered: • Strong experience in category management and procurement across diverse categories including professional services and HR., • Skilled in contract negotiation, supplier management, SLAs, and procurement best practice., • Excellent stakeholder engagement, communication, and leadership skills., • Strategic thinker with a track record of driving improvement and delivering results. On offer: • £70,000 - £75,000 + bonus, • 2-3 days / week in their London office

We are partnering with a high-growth, private equity-backed services platform to appoint an Interim Integration Manager as part of an ambitious buy-and-build strategy. Backed by a leading mid-market investor, the business has experienced rapid expansion through a combination of strong organic performance and an active acquisition programme, having completed several transactions to date. Operating in a large and fragmented European services market, the platform is well positioned to consolidate its space and drive long-term value creation . This is a hands-on, in-house role within a lean team working closely with the C-suite, focused on leading post-acquisition integration activity across multiple geographies while supporting value creation initiatives and ensuring acquisitions are successfully embedded into the wider platfor m. The R oleYou will play a key role in delivering the integration strategy across newly acquired businesses, ensuring smooth transitions and alignment with the wider group operating mod • el:Lead post-merger integration planning and execution across multiple acquisiti, • onsCoordinate integration workstreams across functions including finance, operations, HR, IT, commercial, and le, • galDevelop and manage detailed integration plans, timelines, and synergy tracking framewo, • rksWork closely with senior leadership teams within acquired businesses to support onboarding and change managem, • entIdentify and mitigate integration risks, ensuring minimal disruption to business performa, • nceDrive operational alignment and best practice implementation across the platf, • ormMonitor and report on integration progress, KPIs, and value creation initiatives to the C-suite and invest, • orsSupport transformation, process improvement, and organisational alignment initiatives where requi, • redCollaborate with the M&A and Corporate Development teams to ensure seamless handover from deal execution into integrat, • ionManage multiple integration projects simultaneously in a fast-paced, entrepreneurial environm ent Candidate Pro • fileExperience within Integration, Transaction Services, Consulting, Corporate Development, PMO, or a similar environ, • mentPrior post-merger integration experience within a private equity-backed or acquisitive business strongly prefe, • rredStrong project management and stakeholder coordination skills across cross-functional t, • eamsExperience integrating acquired businesses and driving operational alignment across organisat, • ionsCommercially minded with strong analytical and problem-solving capabili, • tiesHands-on, detail-oriented, and comfortable operating in a fast-paced, evolving environ, • mentStrong communication and influencing skills, with exposure to senior leadership t, • eamsAbility to build relationships quickly and manage change effectively across diverse teams and cult, • uresSector experience not required; candidates from any industry background will be consid ered

Job Description: About Us Omnia Strategy LLP is an international law firm focusing on dispute resolution. We work with governments, businesses and private clients to prevent and resolve problems using an innovative cross-disciplinary approach. Our lawyers come from many different countries around the world and are globally-minded, enterprising, collaborative and committed to excellence. Diversity and respect are core values of our firm. We are looking for an experienced and proactive part-time (3 days a week) HR & Professional Development Manager with a strong background across the full range of generalist HR disciplines to join our team. Reporting to the Managing Director and working closely with the Partners and Chief Operating Officer, the successful candidate will bring a pragmatic and people-focused approach, ensuring HR best practice and employment law compliance whilst supporting employee wellbeing, engagement, performance and development. The role: HR Management · Acting as the first point of contact for all HR matters. · Managing employee relations, supporting the continuous maintenance and improvement of a positive work environment, and assisting with conflict resolution. · Providing advice and guidance to Partners on HR management, employment law and recommendations on policies, procedures and practices. · Advising on compliance matters and HR best practice in the legal services sector and generally. · Developing and implementing current and future HR strategies, including policies, procedures and forms. · Preparing HR documentation such as offer letters, contracts, references, reports and analyses. · Monitoring, measuring and reporting on HR activity and issues. · Managing recruitment processes and supporting hiring managers throughout the recruitment cycle. · Overseeing onboarding and integration of new employees. · Managing annual leave processes and other planned and unplanned absences. · Advising on workforce planning. · Managing HR processes including salary and bonus reviews and performance appraisals. · Managing and supporting investigations for disciplinary and grievance processes. · Managing maternity, paternity, adoption and shared parental leave processes. · Conducting exit interviews and reporting to managers on key themes and trends. · Maintaining and continuously improving HR systems, employee records and people data. Professional Development & Employment Engagement · Providing tailored and effective coaching and developmental support to employees to improve and optimise performance and career progression. · Supporting employees identifying and achieving professional development goals. · Monitoring workloads and promoting effective performance. · Observing, contributing to and reporting on firm culture and opportunities for enhancement. · Working closely with Partners and managers to support employee development, retention and alignment with firm values. · Facilitating flow of feedback from team members to Partners and supporting Partner professional development. · Identifying specific and firmwide learning and development opportunities to support individual and business objectives. · Developing initiatives that improve employee experience and wellbeing. · Leading by example and acting as a role model. Qualifications · Strong working knowledge of UK employment law and HR best practices. · Experience working within a law firm or professional services environment. · Fluent English. · Technical proficiency with Outlook, Microsoft Office, Excel and HR systems. · CIPD Level 5 qualified or equivalent is desirable. · A recognised coaching qualification (e.g. ILM, EMCC, ICF or equivalent) or demonstrable coaching experience is desirable. Key Competencies & Skill Sets · Employee development, coaching and performance management. · Efficient HR process management. · Employee relations and managing complex people matters. · Comfortable working with senior leadership team, team members of all roles and levels of seniority, and external providers. · Tact and diplomacy. · Strong work ethic and efficiency. · Excellent communication, written and oral. · Emotional intelligence. · Conflict mitigation and resolution. · Decision-making and strong professional judgement. · Assuredness and resilience. · Discretion and confidentiality. · Self-sufficiency, independence and responsibility. Application Procedure · Please send a cover letter and your CV by email to recruitment@omniastrategy.com clearly stating your salary expectations and current notice period with the subject line “Application - HR & Professional Development Manager" by 10 July 2026. · Any incomplete, other application types and applications without cover letters will not be considered. · All applications are handled in confidence. · Candidates should hold right to work documentation and or settled status. · We are unable to offer Tier 2 or 5 Sponsorship for this position. · Please note due to the number of applications we receive, we may be unable to respond to every application directly.

The Role: Port runs last-mile parcel delivery operations in London. The Ops Coordinator role sits at the centre of the operation when it’s live. You’re the person couriers call when something goes wrong mid-shift. You watch the CCTV feeds, handle escalations, communicate with the client, log incidents, and confirm hubs are secure at the end of day. We’re hiring these roles as we build the central ops team, which means the work is broader than a steady-state version of this role would be. Alongside the real-time ops work, Ops Coordinators will cover recruitment and onboarding admin, scheduling support, and courier performance conversations until dedicated hires are in place for those functions. If you want a role where the job is still being defined and you’re comfortable picking things up as needed, that’s what this is. Three positions are open with staggered shifts covering 9am–5pm or 1pm-9pm. What you'll do: Live operations • Answer courier calls and messages during live shifts — resolve parcel issues, access problems, and whatever else comes up in real time, • Monitor CCTV feeds across hubs and respond to security or operational concerns, • Communicate with the client on parcel delivery issues, discrepancies, and escalations, • Log incidents accurately throughout the shift, • Confirm end-of-day hub security for hubs without an Associate on site Courier performance and debriefs • Carry out remote performance conversations with couriers when directed by the Operations Manager - flagging concerns clearly and logging outcomes, • Run end-of-shift debriefs with returning couriers when Hub Associates are unavailable or when issues need a remote follow-up Recruitment and onboarding • Manage the inbound courier application pipeline - screen applicants, make initial contact, and progress them to the next stage, • Collect and verify courier documentation and run compliance checks before onboarding, • Coordinate with Hub Associates to schedule and confirm on-site onboarding days for new starters, • Handle offboarding admin for couriers leaving the platform and manage re-engagement of inactive couriers What we're looking for: The most important thing is that you’re calm under pressure and can switch between tasks without things slipping. A live incident mid-shift doesn’t pause the onboarding inbox. • Experience in an operations, logistics, or customer-facing role where you were responsible for resolving issues in real time - courier operations, dispatch, contact centre, field ops, or similar, • Confident communicator - comfortable having direct conversations with couriers about performance or conduct, not just reactive queries, • Organised enough to manage admin work (onboarding pipelines, scheduling) alongside a live operational environment, • Good judgement: you’ll often be making calls without time to escalate, • Comfortable with digital tools - you’ll be across calls, chat, a shift log, and CCTV simultaneously, • Willingness to work shifts (9am–5pm, 1pm–9pm) Experience in last-mile delivery, dispatch, or logistics coordination is a plus. So is experience managing a pipeline of people - whether that’s recruitment, scheduling, or contractor management.

Enterprise Customer Success Manager Ultralytics | Hybrid - London Office | Full-time Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. You'll own 30-40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. From contract signature through renewal — onboarding, deployment, expansion identification, and the renewal commercials. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours. This role reports to the Head of Customer Success. WHAT YOU'LL DO Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. Front-loaded effort to get them to value, then periodic check-ins to keep them there. Drive net retention. NDR is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases, to new business units or geographies and close them with your AE partner. Hold technical conversations. We don’t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your client’s use-cases working hand in glove with Solution Engineering where required. Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business, we are looking for you to communicate effectively across our organisation. WHAT SUCCESS LOOKS LIKE 60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients. 90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months. 180 days: Owning your book end-to-end, including renewal commercials. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organisation on what you are seeing on the ground with our customers. WHAT YOU BRING 3-5 years customer-facing. Technical CS or ex-customer-facing-engineer-turned-commercial. Pure SaaS CS works too. We care about outcomes, not titles. Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred — we'll teach computer vision if you've done the harder work of being technical in a commercial seat. You can build trust. Some of your accounts will start sceptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell. Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead and notice patterns across the book quickly. You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job. Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments. WHY THIS ROLE Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly. True Enterprise Accounts. Fortune 500s and category leaders across manufacturing, logistics, retail, pharmaceutical, and beyond. Technically deep, commercially serious accounts. Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win. Established team, room to shape. Existing CS function, frameworks already in place. Not building from zero. But the function is still scaling, and the right person will influence how it evolves. WHAT THIS ISN'T This isn't a CSM seat at a big SaaS company with Professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room. COMPENSATION & PROCESS • £80,000-£95,000 base + variable, OTE positioned at the senior end of the London CS market, • Full-time, London office (hybrid), • 24 vacation days, your birthday off, plus local holidays, • Equity package — our success is yours too, • MacBook Pro, Apple Studio Display, AirPods Pro 3, • Dedicated learning & development budget, • Reports to Head of Customer Success, • Screening with VP Sales & Success or Head of Customer Success, Case Study with VP Sales & Success & Head of Customer Success, Final Round with CEO, • Applicants must have legal right to work in the UK

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Role Overview As a Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end-to-end surveillance journeys, ensuring regulatory, risk, and delivery outcomes are clearly translated into prioritised, deliverable work. Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will ensure surveillance change is designed early, dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities. Key Accountabilities 1. Trade Surveillance Customer Journey • Own and maintain the end-to-end Trade Surveillance journey, spanning:, • Trading activity and product coverage, • Data ingestion, enrichment and quality, • Alert generation, tuning and downstream investigation outcomes, • Create and maintain journey maps, process flows, and surveillance narratives that link business intent to technical implementation, • Act as a subject matter contributor for Trade Surveillance journeys, supporting:, • Identification of capability gaps, • Prioritisation trade-offs, • Residual risk considerations 1. Cross-Platform & Integration Support • Support integration across:, • Trading Hub, • Surveillance platforms, • Data platforms (e.g., ODP / FDP), • Work with Product Owners and Engineers to:, • Identify dependencies and sequencing risks, • Ensure surveillance requirements are considered early in platform or product change, • Raise delivery risks or gaps through governance where surveillance outcomes may be impacted 1. Surveillance Support for Growth & Change • Support surveillance readiness for new product onboarding and growth initiatives, including:, • New venues and liquidity, • Extension of coverage across asset classes or strategies (e.g., swaps, futures), • Ensure surveillance requirements are understood and reflected within:, • New product approval processes, • Trading Hub onboarding activity, • Represent surveillance considerations within planning and prioritisation discussions at feature and lab level 1. Prioritisation, Planning & Delivery Alignment • Support integrated views across (text partially visible in image) Skill Requirements – Customer Journey Manager (Trade Surveillance) 1. Domain & Functional Expertise • Strong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives), • Knowledge of end-to-end surveillance lifecycle, including:, • Trading activity and product coverage, • Alert generation, tuning, and investigation workflows, • Regulatory and risk compliance frameworks, • Familiarity with new product onboarding processes and surveillance impact assessment, • Awareness of multiple asset classes (e.g., swaps, futures, equities) 1. Data & Platform Understanding • Hands-on exposure to:, • Data ingestion, enrichment, and data quality management, • Surveillance data flows and pipelines, • Experience working with data platforms (e.g., ODP, FDP or similar enterprise data lakes), • Ability to translate business surveillance requirements into data/technical specifications 1. Journey Mapping & Business Analysis • Expertise in:, • Customer journey mapping (end-to-end process definition), • Process flow creation (BPMN/Visio or equivalent), • Surveillance narratives/documentation, • Strong business analysis skills, including:, • Gap analysis, • Capability assessment, • Requirement elicitation and documentation 1. Integration & Cross-Platform Experience • Experience working across:, • Trading platforms / Trading Hub systems, • Surveillance platforms, • Enterprise data platforms, • Ability to:, • Identify dependencies and sequencing risks, • Support cross-platform integration initiatives, • Ensure early alignment of surveillance requirements in change delivery 1. Risk, Governance & Delivery Alignment • Strong understanding of:, • Risk identification and mitigation, • Regulatory compliance and governance frameworks, • Experience in:, • Raising and managing delivery risks, gaps, and controls, • Supporting prioritisation trade-offs and residual risk decisions 1. Stakeholder Management & Collaboration • Proven ability to work with:, • Product Owners, • Engineering teams, • Data teams, • COO / Operations stakeholders, • Strong communication skills to bridge business and technology teams, • Ability to influence planning, prioritisation, and decision-making forums 1. Change & Delivery Experience • Experience supporting:, • Regulatory change and remediation programs, • Growth initiatives and platform enhancements, • Exposure to:, • Agile delivery environments (Scrum / SAFe preferred), • Feature-level planning and lab-level prioritisation 1. Nice-to-Have Skills • Experience with surveillance tools/platforms (Actimize, SMARTS, etc.), • Knowledge of financial regulations (e.g., Market Abuse, MiFID II), • Exposure to data analytics / SQL for validation or investigation

Product Manager (inc AI/ML products) - this is a chance to join a business at the early stages of its product journey, where product management is still evolving and there is real opportunity to shape how things are done. We’re looking for a true Product Manager - someone who can uncover real user needs, define product vision, and deliver meaningful outcomes. If you’ve worked in startup, scale-up, or greenfield environments, and enjoy building structure where product practices are still emerging, this role offers the chance to make a lasting impact. Why This Role Is Exciting This is not a maintenance role - it’s a builder role. You’ll benefit from: • High ownership and autonomy from day one, • Significant greenfield opportunity to shape user journeys and experiences, • The chance to introduce and embed product thinking across the business, • Working on real applications, not just websites, • A strong pathway into future product leadership roles as the product function grows This is an ideal role for someone who wants to get in early and help build something meaningful. What You’ll Be Doing • Define and own product vision and outcome-based roadmaps, • Lead discovery to uncover real user problems and opportunities, • Prioritise work based on measurable value and impact, • Collaborate with engineering, UX, and third-party vendors to deliver scalable digital products, • Define KPIs and ensure work delivers measurable outcomes, • Champion product thinking across teams and help build product maturity Early focus areas will include improving core customer journeys, including key onboarding and workflow experiences. What We’re Looking For • 3–5 years’ experience as a Product Manager, • Strong discovery skills — able to define problems before solutions, • Experience building real applications (not just websites), • Comfortable working in Agile software environments, • Experience working with third-party technology vendors, • Confident defining KPIs and measuring product success, • Someone who enjoys helping organisations understand and adopt product thinking Who This Role Suits This role is ideal for someone who: • Enjoys working in environments where product is still evolving, • Likes solving messy, undefined problems, • Wants meaningful ownership, not just delivery responsibility, • Is motivated to grow into future product leadership roles The Bigger Picture You won’t be stepping into a mature product function - you’ll be helping to build one. For the right person, this is an opportunity to gain real influence early, shape product direction, and develop into a future product leader as the function grows.

Manager, People Operations EMEA Overview The Manager, People Success leads employee lifecycle operations, overseeing transactional and compliance processes while enhancing the employee experience. The role defines the vision for the People Success Center, builds scalable processes, and manages a shared services team delivering HR support against SLAs. It also ensures HRIS data integrity and partners cross-functionally with HR, IT, Payroll, and Centres of Excellence to drive efficiency, compliance, and continuous improvement. Responsibilities • Develops and manages to a vision, strategy, and documentation of the end-to-end employee life cycle processes for People Success Center. This includes processes such as new hire processing, onboarding, employee job changes, terminations, and employee record management., • Partners successfully with cross-functional team members inclusive of talent from COEs, IT and Payroll to deliver an exceptional experience across the employee life cycle., • Leads and directs the work of Blackline's People Success team supporting core HR administration, compliance, reporting, auditing, and other related practices., • Supports the optimization of Blackline's HRIS system by creating opportunities for automation and simplification of processes., • Ensures effective communication and documentation of all process changes., • Responsible for resolving a diverse scope of issues that may require deep analysis and an understanding of current business trends and in-depth knowledge of HR polices and regulations., • Manages the rollout of new functionality and business process improvements to elevate the team's ability to service the organization and enhance to employee experience. This includes delivering and/or coordinating periodic training to the team to deliver effective support., • Builds and manages a high performing team that delivers superior customer service to employees and People Business Partners by providing timely and accurate responses to all inquiries and meeting SLAs., • Ensures high standard of data accuracy and compliance., • Creates content, documents processes, and shares information to enhance the employee and manager knowledge base through partnership with subject matter experts across the people team., • Leads special projects from time to time., • Performs other duties and projects as assigned. Qualifications BA/BS in related field is preferred, PMP or Six Sigma Certification a plus. 5-7 years of progressive growth supporting HR Organizations, leading business process improvements projects, and developing a self-service culture. 3+ years leading HR transactional support teams. Experience collaborating with technical support teams such as HRIS and IT. Strong working knowledge of HR compliance and regulatory requirements. Experience with execution of HR compliance programs. Experience using SaaS based HRIS systems required; Success Factors preferred. Demonstrated ability to engage and drive high performing teams in a fast-paced environment. Experience with data, metrics, and reporting. Demonstrated project management skills and experience with system implementation.

Technical Services Manager FM - Building Services Engineering £70 - 75,000 London Bridge Area Pension Scheme Training Our client a leading Property & Real estate organisation, operating in the UK and globally, with a number of high profile customer buildings under management which include tower buildings, financial services, multi-tenant & corporate offices, pharmaceutical, among others. They currently seek a Technical Services Manager (M&E) to be based at a high profile corporate customer HQ close to London Bridge. Guideline salary is £70 - 75,000 + package, with a healthy budget for training and development as well as avenues for promotion within the larger business. Role Purpose The Technical Services Manager is responsible for leading the delivery of all hard facilities management (FM) services across a landmark corporate office portfolio in London. This role is pivotal in ensuring a safe, compliant, and fully operational built environment. You will drive operational excellence, manage a dedicated technical team, and oversee specialist contractors to maintain the highest standards of service for our client, ensuring the resilience of their critical engineering systems and supporting their core business objectives. Key Responsibilities 1. Technical & Engineering Operations • Oversee the delivery of all Planned Preventative Maintenance (PPM) and reactive maintenance for mechanical, electrical, plumbing (M&E), and building fabric assets., • Ensure all critical systems—including HVAC, uninterruptible power supplies (UPS), generators, fire and life safety systems, and Building Management Systems (BMS)—are maintained to the highest standards of performance and reliability., • Implement and manage a robust asset management strategy, including lifecycle planning and capital expenditure (CapEx) forecasting., • Act as the primary technical authority on-site, providing expert guidance on complex engineering issues and leading troubleshooting efforts during incidents. 1. Compliance, Risk & Safety Management • Guarantee 100% statutory and legislative compliance for all technical services, maintaining up-to-date records for auditing purposes., • Champion a best-in-class health and safety culture, ensuring all work is conducted in accordance with company and client policies., • Manage the contractor safety approval process, including the review of Risk Assessments and Method Statements (RAMS)., • Develop and maintain the site's business continuity and emergency response plans for all M&E-related scenarios. 1. Financial & Commercial Management • Develop, manage, and report on the annual technical services budget, including operational expenditure and small project works., • Provide accurate financial forecasting and variance analysis, identifying risks and opportunities for cost savings., • Review and approve contractor proposals and invoices, ensuring value for money is achieved without compromising quality or safety., • Identify opportunities for efficiency improvements and energy savings to support both financial and sustainability goals. 1. Team & Contractor Management • Lead, mentor, and develop a team of on-site engineering technicians, promoting a culture of high performance, collaboration, and continuous improvement., • Manage the procurement, onboarding, and performance of all specialist M&E service partners and subcontractors., • Conduct regular performance reviews with key contractors to ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 1. Client & Stakeholder Management • Serve as the main point of contact for the client on all technical service matters, building a strong, trust-based relationship., • Produce and present clear, concise reports on technical performance, risks, budgets, and key initiatives to both client and company leadership., • Collaborate effectively with other FM service lines (e.g., soft services, projects) to deliver a seamless and integrated workplace experience. Required Qualifications & Experience • Essential: A recognized technical qualification in a relevant discipline, such as Mechanical Engineering, Electrical Engineering, or Building Services (e.g., HNC, HND, or Degree)., • Essential: A formal health and safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate)., • Experience: Proven experience as a Technical Services Manager, Engineering Manager, or similar role within a demanding corporate or critical environment in the UK., • Technical Skills: In-depth knowledge of modern building services, M&E systems, BMS, and CAFM (Computer-Aided Facilities Management) systems.

Onboarding Compliance Manager A great opportunity has come up with a London Boutique Law firm to manage their Onboarding function on an initial contract basis. They typically deal with corporate and institutional clients Job description This is a position for an Onboarding Compliance Manager on a 4-5 month FTC to join the Risk and Compliance Department. The successful candidate will manage the client and matter onboarding function. This is a very busy management role that requires a proactive approach and ability to adapt to a fast-evolving team. Minimum of 3 days in the office Responsibilities • Main responsibility is to manage the central Onboarding Compliance team and deliver an efficient, responsive service that is aligned with the firm’s strategic priorities., • Proactively make improvements to the gatekeeping function/onboarding process for clients and matters., • Develop, motivate and line manage the central onboarding compliance team., • Allocate and delegate work within the onboarding team to ensure that the client and matter onboarding process is delivered effectively and in accordance with the firm’s Policies and Procedures., • Conduct thorough client due diligence (CDD) and complete the relevant sections of client and matter risk assessments in line with the firm’s risk-based approach. Ensure that enhanced due diligence measures are applied to matters identified as high risk., • Prepare escalation reports in accordance with the firm’s policies and processes)., • Work closely with the Head of Risk & Compliance to ensure smooth coordination providing cover and support for each other where needed. Demonstrate flexibility by adopting an ‘all hands on deck’ approach during busy periods to ensure deadlines are met and service levels maintained., • Build strong, collaborative working relationships with internal stakeholders (including partners, lawyers, and business support teams), and engage professionally and responsively with clients and external parties., • Contribute to the wider team’s projects and priorities and carry out other ad-hoc activities as required. Job requirements • Experience of Managing an Onboarding/KYC team, • Strong knowledge of onboarding corporate clients, • Minimum of 5 years of Onboarding/KYC, • Experience of EDD, • Experience working in a Law firm or professional services firm

Legal Practice Manager Location: North London Salary: £60,000 -£70,000 + Bonus/Benefits Type: Full-time OTE £100,000 The Role Are you the person who keeps everything running behind the scenes? We are looking for an experienced Legal Practice Manager to take the operational reins of our firm. This is a pivotal role where you will bridge the gap between legal practice and business efficiency. You will be responsible for the day-to-day management of the office, ensuring our solicitors have the tools, environment, and compliance frameworks they need to provide world-class service. Key Responsibilities The top priority for this role is overseeing performance management across the deparetments, ensuring revenue and profiatbale growth of the firm as well as the below duties. • Financial Management: Oversee client and office accounts, manage invoicing, and liaise with external accountants. Experience with SRA Accounts Rules is essential, • Compliance & COLP/COFA Support: Assist the Partners in maintaining Lexcel or CQS standards and ensuring the firm remains fully compliant with SRA regulations, • HR & Recruitment: Manage staff contracts, onboarding, performance reviews, and holiday/sickness tracking, • IT & Infrastructure: Act as the primary contact for IT support, manage our Case Management System (CMS), and oversee office facilities, • Operations: Streamline internal processes to improve efficiency and reduce overheads The Ideal Candidate We are looking for a "safe pair of hands" with a proactive mindset. You don’t need to be a solicitor, but you must understand how a law firm breathes. • Experience: Previous experience as a Practice Manager or Senior Administrator within a UK law firm is highly preferred., • Financial Literacy: Comfortable with legal bookkeeping, VAT returns, and financial reporting, • Tech Savvy: Proficient in Microsoft 365 and experienced in using Case Management Systems (e.g., Clio, LEAP, or Proclaim), • Communication: A firm but fair approach to management with the ability to handle sensitive HR matters with total discretion., • Regulatory Knowledge: A solid grasp of GDPR, AML, and SRA compliance., • Leadership - The ability to lead and direct the performance of the firm and individuals to deliver the required results and Quality outcome for the firm Benefits • Impact: A high-level role where your improvements directly affect the firm's success, • Rewards: High Earning Potential and Growth for someone who wants to lead in a fast growing firm

About Dragon Capital Dragon Capital is a Vietnam-specialist investment firm founded in 1994, managing assets across public equities and fixed income. We are the oldest and largest private asset manager in Vietnam by AUM and a recognised authority on the country as an asset class. Vietnam is the last of the major East Asian growth stories, with significant economic and capital market development still ahead. In 2025, it delivered c.8% GDP growth at a time when much of the developed world was slowing. The country is in the middle of a sweeping programme of structural reform, a deepening domestic consumption base, sustained foreign direct investment inflows, and a FTSE Russell upgrade from Frontier to Emerging Market status. International investor engagement with Vietnam remains underpenetrated relative to its economic trajectory, creating a meaningful opportunity for early movers. As with any emerging market, this opportunity comes with complexity, from market structure to liquidity, and requires a thoughtful, long-term approach. Dragon Capital's London office is a strategic hub whose influence extends well beyond its size, acting as the firm's primary interface with international investors seeking exposure to this opportunity. The Role We are hiring a Fundraising Executive to drive investor acquisition and relationship development across the UK and Europe, with a primary focus on family offices and select institutional allocators. You will own significant parts of the sales process from prospecting through to onboarding, work directly with senior leadership, and gain exposure to the full investor value chain. In the near term, success is defined by expanding our reach: opening doors, building a high-quality pipeline, and ensuring that when our investment team is in market, they are meeting new and relevant investors. Over time, this translates into meaningful AUM growth across our platform. This is not a pure relationship management role. It requires both the discipline to build and maintain a pipeline from a standing start, and the judgement to engage credibly with sophisticated investors. You will work closely with the investment team in Vietnam, gaining direct exposure to portfolio managers and contributing to how the firm presents its investment thinking internationally. Key Responsibilities Systematically identify and develop new investor relationships across Europe, with a focus on family offices, private banks, and select institutional allocators seeking emerging market exposure. Build and maintain a high-quality prospect universe. Develop target lists, prioritise outreach, and ensure consistent progression from first contact to active engagement. Manage the sales pipeline with discipline. Maintain accurate CRM records, track engagement systematically, and ensure consistent follow-up. Promote Dragon Capital's fund range, including our London-listed fund Vietnam Enterprise Investments Limited (VEIL), our UCITS strategies, and our US-listed ETF (KPHO), alongside bespoke mandates for sophisticated investors. Tailor the investment case to each audience. Propose and manage a roadshow calendar, ensuring effective investor coverage across key European markets. Monitor market trends, competitor positioning, and shifts in allocator sentiment to inform sales strategy and product development. Coordinate closely with the Vietnam-based investment team, the London-based product specialist, and compliance to ensure consistent messaging and regulatory alignment. Provide regular reporting on pipeline activity, conversion, and investor feedback to senior management. What We're Looking For 2 to 5 years of experience in fund sales, distribution, or investor relations, ideally within emerging markets or cross-border asset management. Candidates with more experience who are looking for greater ownership than their current platform allows are also encouraged to apply. Experience engaging with European family offices, wealth platforms, or institutional allocators. An existing network is helpful but not essential; the ability to build one is. Evidence of initiative and drive. This role rewards individuals who are willing to do the work required to build a pipeline, not just maintain one. Strong organisational discipline. You build lists, track detail, and maintain a clean, actionable pipeline. A proactive sales mindset and confidence to initiate new relationships. Experience with structured sales processes and CRM systems such as Salesforce. Strong written and verbal communication, with the ability to translate complex investment ideas into clear, compelling narratives for sophisticated investors. Fluency with AI tools for research, outreach, and content development. We expect this to be part of how you work, not a novelty. An interest in emerging markets and the curiosity to develop a deep understanding of Vietnam as an investment case. Vietnam-specific knowledge can be learned; strong sales instincts cannot. Bachelor's degree in a relevant discipline. CFA, IMC, or FCA approval is a plus but not required. Why This Role Dragon Capital's London office is a lean team with no large supporting infrastructure behind it. That is a deliberate design choice, not a limitation. You will work directly with senior colleagues, take ownership of how the firm engages with investors, and have a direct impact on commercial outcomes. For the right individual, this is a faster path to a senior commercial position than a traditional asset management career would offer. Vietnam is still early in its global institutional adoption. The opportunity to build both a network and a track record in a market at this stage of development is rare, and unlikely to last indefinitely.

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Contract Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods). Main missions: • Analyze, study, and understand the project as a whole, • Identify risks (contractual, commercial, technical, financial..) in a complex environnement estimate their criticality, develop recommendations and propose coverage measures, • Ensure control of the scope & contractual obligations of the parties, • Evaluate opportunities to improve contract performance : generate and negotiate the contract évolutions & modifications to secure and improve turnover, • Participate in negotiations in support of operational teams, • Act on the client relationship and intervene in any disputes between the different parties of the contract : Prepare the operational & contractual elements of defense in litigation files, • Train project stakeholders on the content of the contract & specifications and possible risks. Skills: • Analysis and synthesis: identify the necessary information for the realization of the activities and conduct a risk analysis, • Conviction, • Be force of proposal, • Very good written and oral communication : finesse and skill in sensitive situations, • Rigor and organization, • Sense of relationship, • Confidentiality Required experience: • Masters degree, • 3 to 5 years of experience as a contract manager/legal counsel or project manager in an international environment, • Management of complex projects Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Note: This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

At Sony Music Publishing (“SMP”), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world’s greatest songwriters and composers for over 25 years. We keep songwriters at the forefront of everything we do, and design our suite of services to amplify opportunities, build connections, and defend their rights. Our roster benefits from an international team committed to providing support at every career stage. From classic catalogues to contemporary hitmakers, history is always being written. We are a part of the Sony family of global companies. Learn more about SMP here. About the Department The Global Administration Department is dedicated to excellence in operational services, with a focus on accurate and timely royalty reporting, prompt registration of songs in copyright systems and society databases, as well as cross collaboration with A&R, Legal, Sync & Finance teams across the local and international organisations. About the Role The Senior Copyright Analyst plays a critical role within the Global Administration team, proactively supporting the accurate administration and management of our music publishing catalogue across multiple territories. The role works closely with international affiliate offices and collection societies to resolve complex copyright queries, ensure precise and timely work registrations, and uphold the highest standards of repertoire data quality. Success in this role requires strong analytical capability, meticulous attention to detail, and the confidence to independently investigate and resolve issues that impact rights accuracy and revenue. Operating as a trusted subject‑matter expert, the Senior Copyright Analyst strengthens global copyright operations and provides management with clear, actionable insights that inform decisions affecting catalogue integrity, operational efficiency, and business performance. What You’ll Do: Copyright Ownership & Rights Validation • Analyse and validate complex ownership chains to ensure accurate rights attribution; this strengthens catalogue integrity and reduces downstream revenue risk, delivering clear insights to management on ownership positions that may impact income, disputes, or strategic decisions., • Interpret agreements and assignments to confirm correct rights allocation and ensure compliance with contractual and operational requirements., • Resolve escalated copyright conflicts and discrepancies to maintain accurate rights data; preventing revenue leakage and surfacing systemic issues requiring intervention., • Assess ownership for new signings, catalogue acquisitions, and legacy repertoire to support accurate onboarding and administration.; this supports commercial readiness and informs management of any rights gaps affecting deal value or exploitation. Metadata Governance & Catalogue Integrity • Maintain high‑quality copyright metadata aligned with industry standards to ensure accurate registrations and claims; this reduces ingestion errors and equips management with data‑driven insights on catalogue health., • Lead root‑cause analysis on recurring data issues to eliminate rework and strengthen operational controls improving efficiency and identifying structural issues requiring action., • Analyse and manage large datasets of copyright and repertoire information to support accurate administration; this enhances decision‑making and provides management with evidence‑based insights on catalogue trends and risks., • Identify tools, reporting, or data solutions that improve catalogue management and analysis; driving operational maturity and identifying opportunities for automation or investment. Operational Delivery & Issue Resolution • Complete manual work registrations and updates across societies and internal systems to ensure accurate and timely administration of repertoire; this safeguards rights accuracy, reduces downstream income issues, and provides management with clear insights into registration gaps, processing delays, and catalogue areas requiring operational focus., • Manage and resolve copyright and society‑related queries from affiliates and internal teams to ensure timely and accurate rights administration; this supports global operations and surfaces insights for management on recurring pain points., • Liaise directly with collecting societies and affiliate offices to ensure accurate registration and administration of works; this strengthens global alignment and provides management with visibility into society‑level issues affecting revenue., • Investigate and resolve complex copyright‑related income issues, including misallocations and missing claims, protecting revenue while highlighting systemic issues requiring intervention., • Support and deputise for the Senior International Copyright Operations Manager with day‑to‑day operational tasks to maintain workflow continuity; this ensures operational resilience and provides management with insights into capacity, bottlenecks, and process gaps., • Support special projects across global copyright administration and catalogue management, contributing to strategic initiatives while driving continuous improvement and highlighting project-level risks, outcomes, and opportunities. Stakeholder Collaboration & SME Support • Be a trusted advisor to internal teams by providing clear, authoritative copyright guidance; this improves decision quality and ensures management receives accurate insights on rights‑related risks and dependencies., • Communicate complex copyright positions clearly to non‑technical stakeholders to support operational clarity; this enhances cross‑functional alignment and provides management with actionable summaries of complex issues., • Participate in regular meetings with affiliate offices to review queries, workflows, and catalogue issues; this strengthens global consistency and surfaces insights for management on affiliate performance and operational trends., • Represent the copyright function in cross‑functional projects and system upgrades to ensure rights accuracy is embedded in design; this reduces future risk and informs management of required policy or process changes. Continuous Improvement & Innovation • Identify opportunities to improve operational processes and implement efficiencies within copyright workflows; this enhances productivity and provides management with recommendations for strategic optimisation., • Contribute to the development of copyright policies, best‑practice guidelines, and training materials to strengthen organisational capability; this supports scalable growth and informs management of capability gaps., • Monitor industry developments, regulatory changes, and society rule updates to ensure ongoing compliance; this protects the business from regulatory risk and equips management with forward‑looking insights that influence planning and strategy. Who You Are: Skills and Experience • Strong understanding of copyright law, publishing rights and global society frameworks., • Experience in music publishing copyright administration or rights management, with a solid grasp of end‑to‑end copyright workflows., • Strong understanding of collecting societies and repertoire registration processes, including work submissions, updates, and conflict resolution., • Experience working with international affiliates, sub‑publishers, or society partners, demonstrating confidence in cross‑territory communication., • Proven experience analysing complex ownership chains, agreements, and rights documentation., • Strong problem‑solving and analytical ability when investigating copyright or registration issues involving large datasets, with the ability to identify root causes and propose solutions., • High proficiency working with large datasets, rights systems, and metadata standards (CWR, ISWC, ISRC, IPI)., • Highly detail‑oriented with strong organisational skills, able to manage competing priorities independently., • Proactive and able to take initiative, demonstrating autonomy in resolving issues and driving tasks forward., • Confident communicator able to work effectively with internal teams and international stakeholders, translating complex copyright positions into clear guidance., • Exceptional analytical capability, accuracy, and attention to detail. Desirable requirements • Knowledge of multi‑territory society rules and regulations, including variations in registration and claiming practices., • Familiarity with catalogue acquisitions, DSP metadata, or digital rights workflows, particularly where copyright accuracy impacts digital exploitation., • Experience working with large catalogue datasets or repertoire management systems, with an understanding of data dependencies and ingestion processes., • Familiarity with CWR registrations and society data standards, including validation rules and common error types., • Experience using data storage, preparation, and visualisation tools such as AWS, Altair Data Prep Studio, Microsoft Power BI, and Python, supporting deeper analysis and operational insight., • Experience contributing to process improvements or operational efficiencies, identifying opportunities to streamline workflows and reduce manual intervention. What We Give You • You join an inclusive, collaborative and global community where you can fuel the enhancement of professional publishing environment within a leading music publishing company, • Opportunities to work on global data initiatives and industry-facing projects., • An attractive and comprehensive benefits package, • Enhanced family-friendly policies (maternity/paternity), • We invest in your professional growth & development Equal Opportunities Sony Music Publishing is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.