Head of Hospitality - Etihad Stadium
hace 4 días
Manchester
WHO WE ARE LOOKING FOR The Head of Hospitality is a senior leadership role responsible for overseeing all aspects of hospitality operations at the Etihad Stadium. This includes delivering exceptional guest experiences, managing a large and diverse team, and driving commercial performance. The role requires a strategic mindset, operational excellence, and a passion for service, with a focus on both match-day and non-match-day operations. A FLAVOUR OF THE DAY TO DAY Leadership & Team Development • Lead and inspire the hospitality team, including salaried managers and a casual workforce with an approximate size of 1,000, to deliver outstanding service and guest experiences., • Conduct regular 1:1s, team meetings, and business reviews to ensure objectives are met and performance is continuously improved., • Oversee all aspects of hospitality operations, ensuring consistent delivery of high standards across all areas including service, cleanliness, and presentation., • Manage match-day staffing operations in collaboration with the People Team., • Develop and execute a forward-looking commercial strategy, planning six months ahead while ensuring day-to-day excellence., • Drive match-day sales and profit performance through effective monitoring of KPIs including sales, labour, margin, and expenses., • Act as a super user for the till system and oversee back-of-house functions for the hospitality department., • Ensure compliance with Humanforce for shift scheduling and payroll approvals., • Serve as the primary point of contact for internal and external stakeholders, including MCFC, Eastlands VSL, and suppliers., • Work with the People Team to ensure all statutory and bespoke training is scheduled, delivered, and recorded., • Monitor performance against SLAs and implement improvements to enhance quality and efficiency., • Maintain and action a post-match-day maintenance log to ensure continuous improvement. SKILLS AND QUALIFICATIONS Essential • Significant experience in leading a hospitality operations team, either as a multi-site manager or within a large single-site venue., • Proven ability to lead and manage large, high-performing teams through effective behaviours, role-modelling, structured meetings, and coaching—while also acting as the first point of contact for team-related matters and supporting individual and collective performance., • Strong communication and interpersonal skills, with the ability to engage effectively with clients, colleagues, and stakeholders at all levels., • Demonstrated ability to manage multiple workloads and shifting priorities in a fast-paced environment., • Strong commercial acumen with experience managing budgets, labour efficiency, and operational performance., • Experience in developing and delivering high-quality hospitality operations across multi-service environments., • Resilience and adaptability when faced with conflicting business challenges., • Personal License holder., • Experience managing large-scale non-match-day events. Application Deadline: 21st November 2025 What else is in it for you? • Competitive pay., • Staff meals, • Opportunity for personal training and development., • Cross-exposure to the wider business., • Sick Pay. BE YOU. WITH US. We’re committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to thrive. Wherever you come from, and wherever you're going — we’d love to hear from you. If you require any additional support or adjustments during the application process, please contact us at — we’re here to help. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.