Solution Designer
hace 3 días
City of London
Role: Solution Designer – Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: • Extensive and recent hands-on experience in ServiceNow case management system design, including data models, workflows, integrations, and user interfaces., • Proven track record of designing, building, and implementing case management solutions specifically on ServiceNow (priority), or on other leading case management platforms such as Pega, Appian, or Camunda., • Ability to immediately add value in a case management context, requiring no ramp-up or additional training on ServiceNow or equivalent platforms., • Experience in lower-level technical design, with hands-on coding (Python is a plus)., • Background in designing complex, large-scale engineering solutions in financial crime compliance (sanctions, fraud, AML, KYC, export controls)., • Advanced communication skills with demonstrable stakeholder management, able to align technology solutions with business operations and architecture standards., • Familiarity with cloud and on-premise platforms (AWS, Azure), particularly in system integrations with CRM, billing, and document management services., • Strong independent delivery and solution troubleshooting skills., • Full adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture). Desirable Skills • Excellent written and verbal communication, complex technical matters for non-technical audiences, • Familiarity with automation/orchestration strategies for case management, • Experience supporting code reviews, testing, and release management teams, • Experience communicating and presenting architecture/designs to governance or technical review forums Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You’ll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You’ll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world’s leading financial organizations. Role & Responsibilities: • Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI), • Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems, • Develop lower-level designs and, if needed, hands-on proposals (coding experience in Python is beneficial), • Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued, • Evaluate and recommend ServiceNow modules/plugins to enhance functionality, • Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories), • Support code reviews, testing, and release management with best practices guidance, • Implement automation and orchestration for streamlined case management, • Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA), • Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture, • Communicate solution design and present to governance forums for review/signoff