Customer Service Advisor
2 days ago
Leicester
We’re partnering with a leading student accommodation operator to appoint a Customer Service Advisor for one of their modern, purpose-built sites in Leicester. This is an excellent opportunity for someone who enjoys being at the heart of a residential community, delivering exceptional customer service and creating a positive experience for residents on a daily basis. You’ll be a visible presence across the building, supporting residents, visitors, and operational teams while helping to ensure the site runs smoothly, safely, and efficiently. The Role • Deliver a professional and welcoming front-of-house reception service for residents, visitors, contractors, and partners, • Actively engage with residents throughout the building, providing support and ensuring a positive customer experience, • Handle day-to-day enquiries, resolving issues efficiently and escalating where required, • Assist with resident viewings and promote the accommodation's services and facilities, • Manage parcel deliveries, reception administration, and general correspondence, • Complete incident reports, welfare checks, room inspections, and other operational tasks, • Respond appropriately to alarm activations and support emergency procedures when required, • Identify hazards, report maintenance issues, and contribute to a safe living environment, • Support health & safety, compliance checks, and operational procedures across the site, • Maintain high presentation standards throughout reception, communal areas, lounges, lift lobbies, and hallways, • Work closely with site management, maintenance teams, and operational colleagues to deliver an exceptional resident experience What We're Looking For: Essential Experience & Skills • Previous experience in a customer-facing, hospitality, residential, retail, or front-of-house environment, • A genuine passion for customer service and delivering outstanding resident experiences, • Excellent verbal and written communication skills, • Confident, professional, and approachable manner, • Strong organisational skills with the ability to manage multiple priorities, • Comfortable working in a fast-paced environment and taking ownership of tasks, • Good IT literacy and attention to detail, • A proactive, hands-on approach with a willingness to support across all aspects of site operations, • Ability to build positive relationships with residents, colleagues, and external stakeholders Desirable • Experience within student accommodation, residential property, hospitality, or serviced living environments, • Knowledge of health & safety procedures and incident reporting, • Experience carrying out inspections, welfare checks, or operational compliance tasks Why Apply? • Opportunity to join a growing and highly regarded student accommodation operator, • Varied and hands-on role with real responsibility and resident interaction, • Supportive and collaborative team environment, • Excellent opportunity to develop your customer service and operational experience within the residential sector 📍 Leicester 🕘 Full Time | Monday – Friday | 9:00am – 5:30pm 💰 £25,757 per annum