Assistant General Manager
27 days ago
Scottsdale
Job DescriptionBenefits: • Health insurance, • Paid time off, • Competitive salary, • Employee discounts, • Opportunity for advancement Position Summary The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. This role is operationally hands-on and floor-driven. The AGM is responsible for executing standards, coaching managers and hourly team members, and ensuring the restaurant operates with consistency, urgency, and polish. The AGM is a culture carrier and accountability partner. When the GM sets direction, the AGM ensures it is executed flawlessly. Operational Leadership • Lead service shifts with visible, proactive floor presence., • Ensure Sequence of Service is executed consistently across all FOH roles., • Support pacing, table management, and guest flow during peak hours., • Step into service recovery situations immediately and professionally., • Monitor service timing, ticket flow, and overall dining room energy.Team Development, • Assist in hiring, onboarding, and training FOH team members., • Coach in real time during service tone, posture, sales language, urgency., • Conduct follow-up training and performance documentation as needed., • Reinforce menu knowledge, wine education, and upselling standards., • Hold team members accountable to grooming and uniform policies.Financial & Administrative Support, • Assist with labor management and shift coverage., • Monitor daily sales, comps, voids, and discounts in Toast., • Protect profitability by reducing errors and preventing waste., • Support inventory processes in coordination with Bar Manager and BOH leadership.Guest Experience Ownership, • Conduct table touches throughout every shift., • Build relationships with VIP and repeat guests., • Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature., • Maintain a calm and commanding presence during high-volume periods.Skills & Qualifications, • 3+ years of upscale dining management experience., • Strong floor leadership presence., • Working knowledge of Toast POS., • Excellent communication and coaching ability., • Ability to manage multiple priorities in high-pressure environments., • Wine and spirits knowledge preferred., • Arizona Food Handlers and Manager Certification (required).Physical & Scheduling Requirements, • Ability to stand and move for extended shifts., • Nights, weekends, and holidays required., • Ability to lift up to 40 lbs when necessary., • Must maintain consistent floor presence during peak service.The Americano Leadership Standards, • Execute with urgency and precision., • Coach privately, praise publicly., • Protect the guest experience without hesitation., • Hold standards without compromising warmth., • Lead with Caring, Likable, Inviting, Value, and Entertain in mind.