Desktop Support Analyst
26 days ago
Shoreview
Job DescriptionWe are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems. Responsibilities: • Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations., • Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs., • Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces., • Collaborate with both onshore and offshore teams to support deployment processes and operations., • Manage hardware disposal activities in compliance with organizational standards., • Respond to incidents and resolve technical issues efficiently to minimize downtime., • Utilize Microsoft SCCM for desktop imaging and deployment tasks., • Maintain and update Active Directory accounts as part of user support and system management.• Minimum of 3 years of desktop support experience in a corporate environment., • Proficiency in Microsoft 365 applications and advanced troubleshooting techniques., • Skilled in managing and deploying desktop hardware, including Windows 10 systems., • Experience with Active Directory for user account management and system configuration., • Familiarity with Apple iOS devices and their integration into corporate environments., • Strong customer service orientation and ability to communicate effectively across all organizational levels., • Hands-on experience with Microsoft SCCM for imaging and deployment., • Knowledge of A/V equipment setup and troubleshooting in settings requiring attention to detail.