Data analyst jobs in Texas - Page 19

A leading lubricants provider in Houston is looking for a Supply Chain Analyst to analyze complex supply chain data and provide actionable insights.

They will also be responsible for running weekly reports from Excel data sets and consolidating that data into higher level reports. A midstream pipeline company in downtown Houston is seeking a Pipeline integrity analyst to join their integrity team. This individual will be responsible for all tran

Job Title: Supply Chain Data & Reporting Analyst (SAP / Power BI). Support the design, development, and implementation of the supply chain KPI dashboard using Power BI. Assist in the development of standard operating procedures (SOPs), user guides, and training material related to the supply chain K

A leading engineering and consulting firm based in Houston, Texas is looking for Data Analysts to assist in maintaining quality control of data from disaster recovery operations. In this temporary role, analysts will analyze project data, perform quality assurance, and generate reports.

Understanding of data governance and data quality concepts. The ideal candidate should have strong analytical thinking, hands-on exposure to data tools, and the ability to convert data into meaningful insights for business decision-making. Collect, clean, and validate data from multiple data sources

Strong understanding of Federal Consumer Financial Protection laws and GM Financial policies. This analyst is responsible for assessing GM Financial's policies, Federal regulations, and Sarbanes-Oxley 404 internal controls by analyzing data and documentation or by monitoring team member phone calls.

A leading supply chain company in Dallas, Texas seeks a Supply Chain Analyst to enhance operational efficiency through data analysis and reporting.

The Financial Analyst II will be responsible for providing support to CHRISTUS facilities, functional corporate groups, senior leadership, and other affiliates through the design and implementation of Enterprise wide and regional Revenue Cycle data analysis and reporting.The primary function involve

The Financial Analyst II will be responsible for providing support to CHRISTUS facilities, functional corporate groups, senior leadership, and other affiliates through the design and implementation of Enterprise wide and regional Revenue Cycle data analysis and reporting.The primary function involve

Senior Financial Analyst/h2pThe Senior Financial Analyst will primarily assist Houston Brokerage Teams with office, industrial and retail assets for their financial analysis needs for client business. The Senior Financial Analyst maintains proprietary Excel models of market data and prepares financi

The Financial Cost Analyst is responsible for analyzing financial and operational data to evaluate profitability, cost trends, and overall operational effectiveness. Strong communication skills with the ability to present financial information to non-financial stakeholders. Assist with and/or lead a

The analyst will also support reviews of targeted areas to assume timely billing process, correct hospital reimbursements and perform random audits to validate compliance with coding and billing requirements.

The role involves ensuring timely delivery of shipments, creating Standard Operating Procedures, and maintaining SAP data. A leading logistics company in Houston is seeking a Logistics Analyst to manage supply chain operations efficiently.

Supply Chain Data and Reporting Analyst (Contract) Duration: X months; Pay: $40. Monitor and analyze key supply?chain KPIs such as OTIF delivery, lead?time adherence, inventory turns, shortages and backorders, and supplier performance trends. Collaborate with Supply Chain, Procurement, Logistics, Ma

Analyze data to identify problematic areas and suggest improvement. ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. ZT Systems is seeking a Staff Supply Chain Analyst who will be based out of our George Town, TX office reporting directly

A prominent real estate organization based in Dallas seeks an Insurance Analyst to monitor insurance coverage for commercial loans.This hybrid role requires effective communication with borrowers and insurance agents to ensure compliance with loan requirements, alongside maintaining accurate data in

We are searching for a Financial Analyst someone who works well in a fast-paced setting. Prepares existing monthly financial and statistical reports. Analyst(s) with data compilation and report preparation.

Familiarity with machine learning techniques for supply chain optimization. The Supply Network Planning Sr Analyst will be responsible for building and managing the data foundation for the Global Network Design (GND) team. Bachelors degree in supply chain, Engineering, Data Science, or a related fie

Collaborate with cross-functional teams, communicating findings and recommendations clearly to both technical and non-technical audiences. Quickly learn and adapt to new software tools and platforms that support project management and data analysis. Proven experience as a Business Analyst or in a si

A leading industrial gases company is seeking a Cylinder Control Data Analyst to join their Houston team. This role involves investigating data discrepancies, managing cylinder tracking processes, and providing key performance metrics to support operations.

A leading supplier of lubricants seeks a Supply Chain Analyst in Houston, TX, to turn complex data into actionable insights. Responsibilities include data analysis, presentation building, and process improvement to enhance operations.

Responsible for working with the IM Financial Analyst Lead for Capital and Project purchases that are IM related. Work with Financial Analyst Lead for Capital on data needed for Strata and all data base files that need updating or each Project or Capital Purchase. Assistance and support is also prov

Solid Business Analyst skills, including experience interviewing client executives to gather and document business requirements and process mapping. Requirements gathering, functional requirements, user stories, and documentation business/data/application/technology architectures, requirements and b

We're looking for a Staff Data Analyst to join Procore's Enterprise Data team. Audit product data quality and instrumentation to ensure the integrity of the data powering executive-level reports. As a Staff Data Analyst, you'll partner with Product and Engineering teams to understand the efficacy of

Additionally, the Business Analyst will be responsible for evaluating existing processes and identifying opportunities for improvement that meet Corebridge business objectives in the current environment. An individual in the role will be required to be organized, data driven, and customer focused to

Familiarize yourself with key performance indicators (KPIs) used to manage the business, specifically the components that make up Sysco's P&L at the category level (e. The Senior Analyst will be responsible for generating and analyzing data related to business and category performance, supporting Me

Financial Modeling: Expertise in financial planning, budgeting, and forecasting with strong analytical chops and a talent for translating complex financial data into actionable insights. As a Financial Analyst at Foundation AI, you will play a key role in shaping our financial strategy. Financial St

Extract, transform, and load data from Snowflake, SQL databases, Microsoft Power Platform, and SharePoint into Power BI. Leverage scripting skills in Python or R to enhance data processing, analytics, and visualization when needed. This role requires a deep understanding of DAX, data modeling, and p

Supply Chain Data & Reporting Analyst. The Supply Chain Data & Reporting Analyst is responsible for developing, maintaining, and delivering accurate supply-chain reporting and analytics that support LNG and Oil & Gas operations.

Five plus years of experience as a highly technical Business Analyst, or Business Systems Analyst supporting data and analytic software development projects.

Foundation Financial Analyst Gift Services. Extracts actual and budget financial accounting General Ledger (G/L) data or financial data from appropriate sources to report and reconcile with appropriate leadership. At Houston Methodist, the Foundation Financial Analyst Gift Services plays a critica

A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Collect, interpret, and analyze various types of logistics data including inventory,

Kelly is currently seeking an experienced Project Controls Cost Analyst for a long-term opportunity in the Houston, Texas area! The Project Controls Cost Analyst acts as a technical resource within Project Controls Cost Management discipline. The Cost Analyst also coordinates data inputs from the va

Monitor and maintain the integrity of a wide range of tools and models used to streamline workflows and personalize the player experience, in collaboration with other data analysts and scientists on the team. Demonstrated experience in data mining, data visualization, statistical analysis, and machi

The HR Data Security Governance Analyst supports the Enterprise Data Steward Employee in executing and documenting HR data governance, system security, and data privacy initiatives. HR Analyst, Data Security & Governance. Ensure system access controls alignment across P&C data systems including bu

A leading gaming company is seeking a data analyst to enhance player experiences through data-driven insights.

Monitor and maintain the integrity of a wide range of tools and models used to streamline workflows and personalize the player experience, in collaboration with other data analysts and scientists on the team. Demonstrated experience in data analysis, data visualization, statistical analysis, and mac

Preferred Qualifications:/pulliStrong computer skills in MS Excel and other MS product and familiarity with some transportation management software.

A leading energy solutions firm is seeking a Power Systems & Grid Capacity Analyst in San Francisco to support data center expansion.

Senior Financial Business Analyst Analytics & Data Visualization. We're looking for a Financial Business Analyst to join the Finance organization, focused on data visualization, dashboard design, and business-facing analytics. Use SQL to connect visualization tools directly to data sources and shap

A leading gaming company in San Francisco is seeking a Data Analyst to enhance player experience through analytics. The ideal candidate will have expertise in Python and SQL, along with a strong background in data science. This role involves collaborating with cross-functional teams, designing data

Research and write national and regional market reports, as well as maintain the data center comparable data base in support of data center advisory and valuation assignments. V&A Data Center Research Analyst. With direction from V&A's Executive Managing Director/National Data Center Lead this perso

Job Description External Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Will work with the technology team at Prosperity Bank. Will have extensive (and current) experience in Microsoft, Citrix, VMware, and enterprise grade storage technologies. Must work well in a team environment. Will also be part of the overall support team and requires outstanding customer service skills both over the phone and in person. Must approach issues from a scientific point of view, not just guessing or memorization. Be able to automate their way out of problems rather than simply working harder. Should have enough experience to know how to fix problems (due to experience), as well as the wisdom to verify their initial diagnosis, since symptoms can be deceiving. Must have the ability to create correct and repeatable processes. The processes should be able to be followed by other non-experienced team members. ESSENTIAL FUNCTIONS AND BASIC DUTIES • Day to day support of the servers and systems and handling remote support where needed including Active Directory, Citrix, Microsoft SQL, file servers; Exchange 2019 and hybrid configuration with O365 Exchange Online; and other applications as needed; limited SQL support., • Coordination, planning and communication of IT projects as well as documentation of any changes to the server systems., • Manage vendors for outsourced services and projects., • Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as well as actively participate in Disaster Recovery exercises., • Work closely and support the Network, Systems, and Applications teams to better support server hardware, software, and applications., • Maintain and support security policy and procedures., • Be on call to support the infrastructure as needed., • Identify and plan preventive maintenance, software/hardware upgrades, patch management, and firmware upgrades., • Working with both end users and all members of the IT staff., • Support of anti-virus, web filtering, email filtering, endpoint security tiers., • Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as it relates to the Information Security Program, well as actively participate in Disaster Recovery exercises., • Work closely and support the Senior Network Analyst and the Application’s team to provide deep security layers around server hardware, software, and applications., • Identify and plan preventive maintenance, software/hardware upgrades, patch management, and firmware upgrades., • Working with both end users and all members of the IT staff., • Develops, monitors, and reports on information security performance metrics (such as threat level, vulnerability level, problem resolution time, etc.), • Identifies areas of non-compliance and makes recommendations for achieving compliance., • Keeps updated on IT security regulation changes and new developments in the IT security environment., • Occasional travel may be required., • Ensures there are no repeat IS security related findings from regulatory and 3rd party exams. SUPERVISORY RESPONSIBILITIES: This role has no supervisory duties. QUALIFICATIONS Education/Certification: Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. MCSA: Windows Server or MCSE: Server Infrastructure, or MCSE (or comparable) preferred. Citrix CCA, CCAA, CCEE, or CCIA preferred. Experience PREFERRED: 7+ yrs. Enterprise Data Center and Server experience 7+ yrs. Enterprise Windows Administration 7+ yrs. Microsoft infrastructure technologies (DNS, DHCP, DFS) specifically relating to multiple data centers and fault tolerance. 7+ yrs. Backup and Recovery systems 7+ yrs. Enterprise network monitoring 5+ yrs. Microsoft Exchange or equivalent 5+ yrs. Citrix XenApp and/or XenDesktop or VMware Horizons 5+ yrs. SPAM filtering systems 4+ yrs. Data Center virtualization 3+ yrs. SQL Administration 2+ yrs. Load Balancers 2+ yrs. Managing Azure Active Directory 1+ yrs. SIEM, preferably Alert Logic or similar 1+ yrs. Nexpose, Rapid 7 Vulnerability scanners CISSP Certification IT Banking Linux support and administration General knowledge of compliance and regulations procedures Project management skills or PMI certification Vulnerability Management and Server Automation tools Skills/Abilities: PowerShell or VB proficiency Must be a self-starter that can manage multiple projects / duties with minimal supervision. Be a hands-on with proactive attitude. Enjoy complex technical challenges. Must be willing to travel – at least 10%. Must be willing to work after-hours. Must display a positive team working attitude with associates in all departments. Meet compliance and security requirements 100% of the time. Maintain effective internal controls standards. Perform hardware installs as needed. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger Dexterity: Using primarily just the fingers to make small movements such as typing, Picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs. Language Ability: Able to use a passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Job Description Financial Analyst-Controller Location: Houston, TX (60 Miles north of downtown) Compensation: $100K - $105K + Bonus + Relocation Assistance Position Overview We are seeking a highly analytical and experienced Financial Analyst/Controller to join our executive support team. Reporting directly to the Chief Financial Officer, this role is pivotal in driving strategic decision-making through advanced financial and operational analyses. The ideal candidate will have a deep understanding of the hospitality/gaming landscape, utilizing data to optimize operations, marketing strategies, and labor efficiency. Core Responsibilities: • Strategic Analysis: Identify key areas of opportunity for operational efficiencies, tangible cost savings, and profit margin improvements across the property., • Collaborative Reporting: Partner with department heads to gather critical data, analyze trends, and prepare comprehensive reports that drive business performance., • Financial Forecasting: Prepare and present weekly, monthly, and yearly financial reports, including cash flow analysis and future projections, directly to executive leadership., • Labor Optimization: Review labor statistics in relation to fluctuating business levels and industry trends to ensure optimal staffing efficiency., • Budgeting: Lead the preparation of annual Operating and Capex budgets, synthesizing input from Department Managers and Human Resources to create accurate financial roadmaps. Candidate Requirements Education & Experience • Minimum of five (5) years of proven experience in a financial analyst role, specifically within the Hospitality or Gaming industry., • Five (5) years of experience in an accounting role., • Associate’s or Bachelor’s degree in finance, accounting, or a related field of study., • Note: A combination of education and significant proven experience may be considered in lieu of degree requirements. Skills & Competencies • Analytical Expertise: Ability to prepare and present detailed financial, labor, and operational analysis reports that translate complex data into actionable insights., • Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and deep familiarity with Database and BI platforms, specifically Tableau., • Communication: Strong organizational skills with the ability to communicate effectively with department leaders and provide constructive guidance., • Agility: Demonstrated ability to multitask in a fast-paced environment while maintaining accuracy. Preferred Qualifications • Working knowledge of Tableau or Power BI visualization tools., • Direct experience using Hospitality/Gaming Management Systems (CMS) and Human Resources Information Systems (HRIS). If interested in this position, please send your resume ASAP to

Job DescriptionDescription: Point Global Logistics is a global, independent freight forwarder and logistics provider with branch offices in Asheville, Houston, Chicago, Charlotte, New Jersey, San Francisco, Dominican Republic, Sonora, Mexico, Hamburg, Germany, Frankfurt, Germany, Shanghai, China, Rio de Janeiro and São Paulo, Brazil and an extensive network of 75 partners throughout 28 countries around the world. Founded in 2014, we deliver transportation solutions to our clients by matching our expertise with personal attention to every detail in the supply chain. Job description: We are seeking a dynamic and detail-oriented Senior Finance/Treasury Analyst to join our team and drive strategic processes across our organization. In this pivotal role, you will leverage your expertise in financial analysis, data visualization, treasury and corporate/multinational accounting to optimize financial performance and enhance business processes. • Conduct in-depth financial analysis, including profit & loss statements, cash flow forecast, and cost accounting., • Develop sophisticated financial models and tools using Microsoft Excel, VBA, Power BI, and other business intelligence tools to support the monthly close process and treasury initiatives., • Collect, organize, and interpret complex data sets utilizing Pivot tables., • Support collection and payment processes., • Collaborate with cross-functional teams on ERP system implementations to ensure seamless financial operations., • Assist in the development of business intelligence dashboards that visualize key metrics such as profit & loss performance and strategic KPIs for executive review. Requirements: Required Experience & Skills: • Bachelor’s degree in Finance, Accounting, Economics or related field., • 5-7 years of professional experience., • Proven experience in financial analysis, collections and treasury within corporate finance., • Strong proficiency with Microsoft Excel including advanced functions like Pivot tables, X/H/VLOOKUPs, Macros (it is a must), • VBA scripting and experience with Power BI for data analysis/visualization. (nice to have), • Knowledge of accounting principles., • Company-paid life insurance, • 401(k) retirement savings plan, • Comprehensive health insurance, including medical, dental, and vision coverage, • Paid time off (PTO), • Hospital indemnity coverage, • Short-term disability (STD), • Critical Illness, • Accident, • Business casual work environment, • Excellent Salary and Performance Driven Incentives Work Location: In person

Job DescriptionAbout xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role As Safety Supervisor, you will lead and mentor a team of Safety Agents to safeguard the X platform by overseeing high-impact content moderation, customer support, and data curation operations. Drive operational excellence by leading teams, optimizing processes (leveraging automation in daily operations), resolving issues proactively, using data-driven insights, and collaborating closely with Engineering, Product, and Policy to improve safety tools, enforce policies fairly, and elevate platform quality in a fast-paced, mission-critical environment. This hands-on leadership role demands strong operational expertise, analytical rigor, people management skills, and a genuine commitment to making X a safer, more reliable space for users worldwide. Responsibilities • Supervise and mentor Safety Associates & Analyst, ensuring efficient case, ticket, and data resolution.Oversee content moderation and customer support to combat spam, fraud, and harmful content, enforcing policies impartially., • Manage operations, including scheduling, hiring, performance, and workflow quality., • Foster excellence and engagement through mentoring, coaching, performance reviews, and training., • Develop gamified strategies to motivate and reward high performers., • Lead platform sweeps to proactively address bugs and moderation issues, collaborating on automated enforcement solutions., • Coordinate with shift leads and teams for smooth transitions, case handoffs, and timely task prioritization to meet safety and data goals., • Work with stakeholders to define project scope, refine quality guidelines, and represent workflows. Resolve high-profile escalations end-to-end, communicating clearly with senior stakeholders., • Optimize resources and processes for consistent, high-quality results, exceeding industry standards in content moderation and data quality., • Analyze data to identify inefficiencies, ensure annotation integrity, and provide actionable insights for improvements, policy development, and strategic decision-making., • Act as a key feedback loop for product engineering and policy teams, improving tools, analytics, and services that enhance safety and data workflows., • Partner with technical teams to refine internal tools, develop annotation methodologies, and stay ahead of industry trends that impact safety and data curation. Required Qualifications, • Bachelor's Degree in data science, computer science, business management, or a related field OR equivalent relevant experience., • 5+ years of operations experience, including 2+ years managing Safety Operations or Customer support roles alike. This includes leadership of small to medium-sized teams in content moderation, customer support, data curation or similar., • Proven ability to guide and mentor teams, with a track record of fostering continuous learning and high performance., • Expert-level knowledge of safety operations, content moderation, or data quality processes, with credibility among senior stakeholders., • Strong data/analytical skills, with experience using data visualization tools to identify trends, anomalies, and actionable insights., • Excellent written and verbal communication skills, capable of articulating technical concepts to diverse audiences., • Comfortable working flexible 365 24/7, US shift operations, weekends, holidays, and being on-call in exigent circumstances with multinational teams, in an operations center. You are expected to work the following days: Tues-Sat or Sun-Thurs we are a 5 day in office company., • Detail-oriented, with a bias for action, execution, and impact in fast-paced environments., • An active X user with a passion for making the platform safer and more supportive. Preferred Qualifications, • Experience or certification in project management, customer service software tools, or AI/ML concepts. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Job DescriptionAre you passionate about financial analytics, data‑driven decision‑making, and supporting rapid growth in the healthcare space? HumCap’s client is seeking a results‑oriented leader to join a fast‑growing, national healthcare practice management organization known for its strong culture, mission‑driven mindset, and collaborative approach. Role Summary & Goal Provide financial rigor and project management oversight for the organization’s ~$60M annual capital expenditure (CapEx) budget across 270 locations nationwide. You’ll drive investment discipline, portfolio transparency, and on‑time, on‑budget delivery of capital projects that expand access and elevate patient and clinician experience. What You’ll Do • Own CapEx portfolio governance: Orchestrate intake, prioritization, and approval workflows for all capital requests; ensure alignment with strategic, clinical, and financial objectives., • Build investment cases: Develop and pressure‑test business cases using DCF, payback periods, IRR, and sensitivity/scenario analyses; translate results into clear go/no‑go recommendations., • Measure & explain performance: Lead budgeting and variance analysis at project and portfolio levels (e.g., explain why a renovation went $50K over and prescribe corrective actions)., • Run the operating cadence: Create a single‑source‑of‑truth dashboard on portfolio status (scope, schedule, budget, risks) and deliver crisp weekly and monthly executive updates., • Program manage at scale: Track 50+ concurrent projects across time zones; proactively manage dependencies, milestones, and change orders in SmartSheet, Monday.com, or MS Project., • Partner cross‑functionally: Work directly with clinic managers, facilities, contractors, finance, procurement, and IT to convert financial insights into executable project plans., • Continuously improve: Standardize templates (business case, cash flow, post‑mortems), enhance controls, and streamline approval cycle times to accelerate growth with discipline.Ideal Candidate Profile, • Experience (3–4 years): Corporate Finance, Investment Banking, Management Consulting, or Healthcare Project Management., • The “work” history: Completed a rigorous Analyst program at a large institution; equally comfortable building complex Excel models and communicating with clinic managers and contractors., • Education: Bachelor’s in Finance, Accounting, Economics, or a related field.Key Technical Skills, • Advanced financial modeling: DCF, payback, IRR; multi‑scenario cash‑flow modeling and sensitivity analysis., • Project management tools: SmartSheet, Monday.com, or MS Project for portfolio tracking, workflows, and reporting., • Budgeting & variance analysis: Root‑cause analysis and storytelling that connects numbers to operational realities (e.g., explaining a $50K overrun clearly and actionably)., • Excel & BI: Strong Excel (index/match, pivot, PowerQuery/PowerPivot a plus) and familiarity with data visualization tools (Power BI/Tableau preferred)Benefits & Why Join, • Play a critical role in the next phase of growth for one of the fastest‑growing healthcare platforms., • Join a company deeply committed to its patients, clinicians, and mission., • Work with exceptional colleagues who believe in teamwork, innovation, and shared success., • Enjoy the opportunity to build and scale a rapidly expanding organization., • Competitive base salary and annual incentive program., • A career‑defining opportunity to help build a high‑growth organization.Additional Details, • Employment Type: Full‑time, onsite, • Location: Southlake, TX, • Travel: 25-30%

Job Description Job Summary: This role is responsible for driving operational success of the Customer Care Organization by maintaining, implementing, and continuously improving processes, reporting, and systems. This includes everything from small gaps in processes to companywide process improvement, system implementations, Customer Experience Specialist/Supervisor tools, reporting/staffing/knowledge base systems, phone, chat, AI systems, and associated system maintenance. The Senior Operational and Systems Analyst will represent our brand, services, and products by interacting with our internal customers, partners, and vendors with patience and warmth. The individual in this role will also create real connections with each by listening empathically and problem solving to help improve the service provided. Duties/Responsibilities: • Manage continuous improvement of Customer Experience Specialist/Supervisor tools, reporting/staffing/knowledge base systems, phone, chat, AI systems, and associated system maintenance., • Guide development of automated systems, Workforce Management, Quality, and Reporting Systems by using testing, modeling, simulation, and general maintenance., • Complete assessments of processes and propose solutions through charts, reports, meetings, and summaries., • Function as a liaison between the Customer Solutions, Networking, Product Management, Marketing, Senior Leadership, Vendors, and Operations Departments., • Manage phases of project or implementation initiatives by collaborating across the organization and with key stake holders., • Assist in the development, distribution, and management of Customer Solutions reporting procedures for all aspects of the organization., • Collaborate with Customer Solutions Leadership, Training, and other departments to ensure all processes and systems are effectively communicated, updated, and stored in an easily accessible location., • Develop or coordinate the development of “how to” and “quick guides” for easy access for all frontline personnel., • Guide others in the interpretation and translation of processes, guidelines, statistical data., • Contribute to team effort by accomplishing related results as needed., • Complete other projects assigned to include systematically assisting with complex customer issues., • Under leaderships direction, analyze and/or lead others in analyzing operational policies, procedures, methods, directives, organizational structures, and performance management systems., • Be direct contact for Customer Experience Specialists team and associated leadership. Competencies: • Experience with Microsoft Office 365 products and SharePoint. Advanced understanding of Microsoft Excel is a plus., • Two or more years of experience in one or more of the following: Phone system or IVR support/development, workforce management, automation or AI support/development, reporting, technical support, business process development/documentation, CRM tool support/development, • Technical troubleshooting skills are desired., • Operational experience in pre and postpaid billing systems, • Ability to prioritize and meet deadlines., • Excellent verbal and written communication skills., • Detailed orientated and quality focused., • Experience with paperless environment an advantage., • Customer or technical customer service experience a plus., • Must have a valid driver’s license and the ability to travel occasionally. Job Requirements: • Prolonged periods sitting at a desk and working on a computer., • Must be able to pass a pre-employment drug screen (+Randoms), • Must be able to lift up to 15 pounds at times. Highline Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.