Service Manager (SM)
7 days ago
North Wales
Job DescriptionService Manager (SM) Summary: The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Service Manger's duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to: • Maintain a safe environment, • Cultivate resident satisfaction, • Preserve and improve physical assetsDuties and Responsibilities, • Mechanical system repairs including plumbing, irrigation, HVAC & electrical., • Carpentry skills (framing and finish)., • Repair and/or replace locks & smoke alarms., • Repair and/or replace screens., • Repair and/or replace appliances (refrigerator, washer & dryer, dishwasher, garbage disposal, range/oven, microwave oven, ventilation fans, hot water heaters, etc...), • Roofing & siding inspection & repair., • HVAC repairs & filter changes (must be HVAC certified)., • Pest extermination (Texas--must be certified)., • Repair and/or replace broken windows., • Carpet and pad repair and/or replacement., • Computer experience helpful., • Efficiently manage subordinate employees and vendors., • Drive snow plow truck with salt spreader and operate and maintain snow removal equipment including but not limited to: snow blowers, salt spreaders shovels, etc..., • Operate and maintain equipment and tools including but not limited to: company vehicles, leaf blower, drain snake, hand tools, key machines, grinder, HVAC gauges, welder, lawn equipment, paint sprayer, ladders, etc..., • Ensure resident service orders are completed on a timely basis. Unless parts need to be ordered or circumstances dictate otherwise, the standard turnaround time for completion of service requests is 24 hours., • Ensure all assigned maintenance work and/or turns on vacant apartments is completed within the company standard of 7 days or 5 business days and ready for market to company standards., • Comply with all OSHA regulations and any applicable laws regarding health, safety, or environment., • Order maintenance supplies with strict compliance of the company purchase order policies., • Train and supervise newly-hired Assistant Service Managers, Service Technicians and/or Porters/Groundskeepers., • Maintain up to date status boards for employees and vendors use., • Create, update, revise and/or maintain policies and/or logs for:, • Preventative Maintenance, • Street Lights, • Carpets, • Appliances, • Leaks, Mold/Moisture, • Freon Recovery & HVAC replacements, • Ensure building lights and timers are working properly., • Assist Property Manager/office staff as needed in emergency situations., • Consult with Property Manager and/or Corporate Office on major repairs, capital improvements, replacements and/or contracts., • Attend meetings and seminars as requested by Property Manager or Corporate Office.In addition, the Service Manager must complete the following job functions:, • Budget Control & Supervision:, • Monthly Budget Variance not to exceed 3%., • Purchase order log kept current with each new purchase order., • Communicate variances., • Turn cost monitoring and pricing structure., • Evaluate utility usage and costs., • Staff Management and Personnel Issues, • Schedule and coordinate daily functions of Assistant Service Manager, Service Technician and/or Groundskeepers (in coordination with the Property Manager)., • Conduct 90-day and annual performance reviews for all service personnel., • Monitor and control overtime of subordinate employees., • Assist in Recruitment/Interview Process., • Assist in education and motivation of employees., • Hold quarterly educational/motivational seminars for employees., • Approve vendor invoices for price, quality and quantity., • Approve subordinate employee time sheets., • Assist in preparation of monthly staff meetings., • Address property liability concerns with Property Manager., • Vendor contract solicitation, review and implementation., • Reduce turnover., • Recommend Capital Improvements and prepare budgets for same., • Oversee capital projects under direction of Property Manager or Corporate Office., • Prepare scopes under direction of Property Manager/Corporate Office., • Submit projects for bidding under direction of Property Manager/Corporate Office., • Any task as reasonably required or requested from the Property Manager and/or Owner.QUALIFICATIONS, • Must have at least three years experience in property maintenance or equivalent field., • Must be able to lift 80-100 lbs on a regular basis., • Must have a valid driver's license and reliable transportation, pickup truck preferred., • Must be available to assist in after-hours emergency situations., • Must be available for night/weekend on-call duty., • Must maintain a positive mental attitude and contribute as a “team” member., • Must conduct all business in accordance with company policies and procedures, • Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc., • Power Tools: Wrenches, grinders, sanders, drills, saws, etc., • User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, and double ladders, • Mechanical Equip.: Motors, pumps, compressors, blowers, electric and hand power augers, etc., • Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools and needed equipment., • Climb Stairs: Service requests, make-ready needs for 2nd and 3rd floor apartments., • Push or Pull: Move equipment, appliances, open and close doors, etc., • Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc., • Climb Ladders: Perform routine maintenance/repairs., • Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs., • Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs., • Writing: Inventory maintenance, requisition requests, required maintenance reports.☒ Lifting/Carrying (supplies, replacement parts, ladders, etc.):, • Over 150 lbs.: Rare need (less than 1% of the time)., • 75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time)., • 25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time). REASONING DEVELOPMENT ☒ HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities. SAFETY RESPONSIBILITIES ☒ Learns and complies with all company safety rules. ☒ Use appropriate safety equipment at all times. ☒ Immediately reports all unsafe conditions to supervisors. ☒ Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties. ☒ Ensure that everyone follows the safe procedure to be used for any job function. ADDITIONAL REQUIREMENTS ☒ Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. ☒ This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by property manager, regional manager or other company officials. ☒ This job description does not constitute an employment contract between the company and any employee. ☒ The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area. THIS JOB DESCRIPTION IS AN OUTLINE OF THE SERVICE MANAGER POSITION AND DOES NOT COVER EVERY DETAIL OF THE POSITION. THERE MAY BE OTHER TASKS NOT OUTLINED HEREIN BUT IS THE RESPONSIBILITY OF THE PERSON HIRED HEREUNDER. Compensation details: 60000-70000 PI34b17c941cc6-25405-39933721