Senior Director of Operations
8 days ago
Milwaukee
Job Description Provides strategic leadership and oversees the daily operational functions of the Housing Authority, ensuring efficient management of housing programs, property maintenance, and tenant services. This role is integral to meeting organizational goals, maintaining compliance with federal and state regulations, and promoting a high standard of living for residents. TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.) 1. Ensure operational efficiency across property management, maintenance, tenant services, and leasing operations. Developing and implementing operational strategies aligning with organizational goals., 2. Direct day-to-day operations, including resource allocation and workflow management., 3. Monitor program performance and implement corrective actions as needed., 4. Supervise property maintenance programs to ensure facilities are safe, habitable, and aesthetically maintained., 5. Coordinate capital improvement projects and major repairs., 6. Manage budgets related to property operations and maintenance., 7. Collaborate with the finance department in budget preparation, monitoring, and fiscal control., 8. Identify cost reduction opportunities and maximize resource utilization., 9. Ensure operational expenditures comply with approved budgets and funding agreements., 10. Foster positive tenant relations, addressing concerns promptly and effectively., 11. Engage with community partners, stakeholders, and regulatory agencies to promote effective collaboration., 12. Ensure accurate and timely reporting to regulatory authorities, including LIHTC and HUD., 13. Maintain documentation and records as required by laws and regulations., 14. Lead internal audits and reviews, effectively addressing findings., 15. Foster a culture of accountability, continuous improvement, and professional growth., 16. Develop and enforce policies and procedures to guide operational activities., 17. Performs other duties of a similar nature or level. TRAINING AND EXPERIENCE (positions in this class typically require): · Bachelor’s degree in business administration, Public Administration, or a related field · At least 7-10 years of progressive experience in public housing or related field. · Demonstrated leadership, organizational, and communication skills. · Proficiency in budget management and operational oversight. KNOWLEDGE (position requirements at entry): Knowledge of: · Strong knowledge of LIHTC and HUD regulations and compliance requirements. SKILLS (position requirements at entry): Skill in: · Strategic planning and execution · Regulatory compliance · Property and asset management · Strong interpersonal and communication abilities · Problem-solving and analytical skills · Ability to manage multiple priorities and deadlines Company DescriptionThe mission of the Housing Authority of the City of Milwaukee (HACM) is to foster strong, resilient and inclusive communities by providing a continuum of high-quality housing options that support self-sufficiency, good quality of life, and the opportunity to thrive. HACM has been a national leader in housing for over 70 years and currently provides high-quality, affordable housing options to over 10,000 Milwaukee families, seniors and disabled adults. We also work with our residents to assist them in achieving self-sufficiency through a wide range of economic, health and social services. Chartered by the State of Wisconsin in 1944, HACM is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Milwaukee and confirmed by the Milwaukee Common Council. HACM's housing options include over 4,000 subsidized public housing and/or tax credit units and a Housing Choice Voucher Program (Section 8 Rent Assistance) that provides housing assistance to nearly 6,000 households. Both programs utilize affordable housing subsidies that are provided by the U.S. Department of Housing and Urban Development. HACM also manages nearly 1,000 unsubsidized affordable apartments at its Berryland, Northlawn and Southlawn developments. HACM has developed a number of award-winning programs that focus on the development of healthy communities that provide safe environments for families, seniors and adults with disabilities. Major initiatives include physical improvements to ensure the long-term viability of affordable housing, economic self-sufficiency, education, homeownership, public safety, and health care. Honors recognizing HACM's high quality service to the Milwaukee community and beyond have included the World Leadership Award from the World Leadership Forum in recognition of HACM's innovations in housing and neighborhood development. HACM values strong fiscal management. The agency has earned an A+ credit rating by Standard & Poor's Rating Services.The mission of the Housing Authority of the City of Milwaukee (HACM) is to foster strong, resilient and inclusive communities by providing a continuum of high-quality housing options that support self-sufficiency, good quality of life, and the opportunity to thrive.\r\n\r\nHACM has been a national leader in housing for over 70 years and currently provides high-quality, affordable housing options to over 10,000 Milwaukee families, seniors and disabled adults. We also work with our residents to assist them in achieving self-sufficiency through a wide range of economic, health and social services.\r\n\r\nChartered by the State of Wisconsin in 1944, HACM is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Milwaukee and confirmed by the Milwaukee Common Council.\r\n\r\nHACM's housing options include over 4,000 subsidized public housing and/or tax credit units and a Housing Choice Voucher Program (Section 8 Rent Assistance) that provides housing assistance to nearly 6,000 households. Both programs utilize affordable housing subsidies that are provided by the U.S. Department of Housing and Urban Development. HACM also manages nearly 1,000 unsubsidized affordable apartments at its Berryland, Northlawn and Southlawn developments.\r\n\r\nHACM has developed a number of award-winning programs that focus on the development of healthy communities that provide safe environments for families, seniors and adults with disabilities. Major initiatives include physical improvements to ensure the long-term viability of affordable housing, economic self-sufficiency, education, homeownership, public safety, and health care.\r\n\r\nHonors recognizing HACM's high quality service to the Milwaukee community and beyond have included the World Leadership Award from the World Leadership Forum in recognition of HACM's innovations in housing and neighborhood development.\r\n\r\nHACM values strong fiscal management. The agency has earned an A+ credit rating by Standard & Poor's Rating Services.