Wire Operations Supervisor
hace 23 días
Seal Beach
Job Description Job Summary The Wire Operations Supervisor is responsible for supporting the Wire Operations Manager in overseeing the overall performance and daily operations of the department. This position requires the ability to collaborate effectively with the Manager, work independently, and provide leadership to team members in executing innovative solutions that enhance service, productivity, and operational efficiency through adherence of Bank regulations, policies and procedures. Essential Duties • Direct supervision, development, and evaluation of the Wire Staff., • Actively develops and mentors staff consistently by training and establishing performance plans for employees. Exhibits strong leadership skills. Adheres to the Bank’s policies by fairly enforcing procedures., • Regularly coaches employees. Identifies strengths and weaknesses of employees and effectively writes performance evaluations. Delivers disciplinary action as needed., • Conducts and documents staff meetings., • Assists the Wire Operations Manager in controlling the department’s expenses, including but not limited to overtime expense., • Monitor and maintain time clock entries for department staff., • Demonstrates high standards of professional conduct., • Ensures timely and accurate processing of domestic and international wires., • Responsible for detecting and preventing fraudulent wire transactions through daily wire transaction review in accordance with the Banks’ internal policies and procedures., • Resolves and manages all levels of complex matters in the areas of client transaction activity and employee handling of transactions., • Assist clients with inquiries and issues, complying with Bank regulations and policies., • Ensure that internal controls for processing wire transfers are maintained on an ongoing basis., • Support wire operations functions, by processing domestic and international wire transfers., • Authenticate wire requests by validating the identity of the initiating customer and confirming wire transfer specifics with an authorized representative of the account., • Perform callback verification with customers., • Responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures., • Works closely with Wire Operations Manager and Operations Administration to identify and implement effective solutions to problems or concerns., • Collaborates with the Wire Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and wire operations., • Co-manages the audit process over wires with internal auditors, external financial auditors and regulatory examiners., • Assist with all fraud investigations which include but are not limited to investigations, creating, responding, managing fraud claims and assist in all recovery efforts., • Must communicate actions taken with fraud incidents and report to OAD, branch and Fraud Department with resolution., • Assist OLB clients with wire concerns, wire formatting and/or escalation of issues experienced while using the online banking platform., • Co-manages the updating, coordinating and evaluating the Business Continuity Plan for Wire Transfers., • Co-manages vendor relationships, addresses servicing issues and assists in resolving any vendor issues as needed. Develops and maintains relationships with vendors (i.e., PAYplus, Convera, Nice Actimize (Guardian), WFB and Ring Central, etc.) to ensure that the Bank’s service level to its clients is being maintained., • Ability to generate reports as needed for management. Analyze wire transaction statistics and report to management., • Maintains a moderate to high level of understanding of all the wire-related systems’ capabilities., • Develops and maintains relationships with our VIP and high wire volume clients to ensure their needs are being met to the highest standards., • Formulate, define and implement improvements to business processes and operations to solve problems and enhance productivity/effectiveness., • Comply with federal & state, internal regulations and bank security guidelines and procedures. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Acts as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met. Non-Essential Duties • Filing and scanning, • Other related duties as required Required Knowledge • Ability to work independently by demonstrating strong initiative and execution skills., • Excellent analytical and verbal/written communication skills., • Excellent problem solving and decision-making abilities., • Bank Protection Act, • Regulation CC, • Bank Secrecy Act/AML/CIP, • Regulation D, • Operations Policy and Procedures, • Regulation DD, • Privacy Act, • Regulation E, • Regulation B (CRA) Overview, • Regulation X (RESPA) Overview, • Regulation BB (ECOA) Overview, • UDAAP, • Regulation C (HMDA) Overview, • UCC Article 4A, • Financial Elder Abuse Reporting, • Sexual Harassment, • Information Security Basic Knowledge, Skills and Abilities • Basic knowledge about wire transactions., • Microsoft Office applications with intermediate excel skills., • Management skills, • Effective time management and organizational skills, • Strong communication skills, • Strong customer service skills, • Excellent interpersonal skills, • Detail oriented, • Telephone skills, • Strong problem resolution skills, • Clear understanding of the English language Officer Title Eligibility For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s) Assistant Vice President. Equipment Operated • Telephone’s including ShoreTel and 3CX, • Desk top computers, • Standard office equipment (printers, copiers, fax machines, scanners) Physical Requirements & Work Environment • Requires sitting for prolonged periods of time, • Requires lifting of up to 25 lbs., • Office setting w/controlled temperature Education and Experience • High School Diploma or equivalent required, • Bachelor’s degree in Accounting, Finance or related discipline is preferred but not required, • One to two years of banking operations experience, • Intermediate computer-skills—including moderate skills with spreadsheet and advanced skills with software/applications, • Excellent analytical and verbal/written communication skills, • Excellent problem-solving and decision-making abilities, • Experience with PayPlus, Convera (Global Pay), Nice Actimize (Guardian’s FraudMap), Laserfiche, and Jack Henry’s Silverlake. As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year. This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management. Farmers and Merchants Bank of Long Beach reserve the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.