Safety Analyst
22 hours ago
Peoria
Job Title: Driver Safety Support Assistant Building Location IL-Peoria-Building LC Office On-Site Daily Schedule: 7:30am-4pm CT M-F Estimated Duration 12 months Pay Range: $20-$24/hr Position’s Contributions to Work Group: We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. • Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events. The system actively monitors machine operators and detects risk in real time., • Your role as a Driver Safety System (DSS) Technology Site Specialist is to support the DSS Monitoring Center by serving as a liaison between customers and our 24/7/365 DSS Monitoring Center. The primary focus of this position is partner with dealers to support customer’s needs to promote the successful implementation and continued use of DSS. You will be responsible for owning, developing, and maintaining strong relationships with both internal and external customers. Typical task breakdown: • Participate in new customer/site implementations of DSS and Fatigue Risk Assessments (FRA)., • Collect voice of customer and support documentation of applicable product enhancement requests., • Tier 1, 2 Level support managing customer Inquiries through Helpdesk Ticket application., • Maintaining customer Fatigue Intervention Plan (FIP)., • Enter new and modify existing Fatigue Intervention Plans (FIP) in proprietary database., • Troubleshooting Email or Phone connection issues., • Maintain knowledge of products, services, policies, and procedures. Interaction with team: • Frequent collaboration Team Structure, • Reports to work director, who has 4 other individuals rolling into them Work environment: • Office environment, • Degree requirement: HS Diploma or GED with 8 or more years related, OR college or university degree in marketing, business, finance, information systems, or engineering with 4 or more years experience., • Are there past or additional job titles or roles that would provide comparable background to this role: Product Support Specialist, Quality Assurance, Defect Analysis Top 3 Skills • Computer literacy, • Customer Service, • Root cause corrective action Additional Technical Skills (Required) • Experience with Microsoft Office (Outlook, Excel, Teams, SharePoint…), • Familiarity with metric tracking and KPI targets - Root cause corrective action (Desired), • Visualization Tool experience (Tableau, PowerBI, Google Analytics), • API and coding experience (Azure, AWS, JSON, SQL), • Previous experience working in mining or have a mining engineering degree., • Excellent Time Management skills and ability to prioritize workload., • Project Management experience. Soft Skills (Required), • Excellent Customer Service Skills., • Strong Communication and interpersonal skills., • Ability to work independently and as a team member. Disqualifiers/Red Flags/Overqualifications: • Master’s degree or PHd is well overqualified