Studio Coordinator
12 days ago
Nashville
Job DescriptionDescriptionWe are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success. Key Responsibilities • Responsible for creating an unrivaled customer experience for all clients., • Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression., • Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently., • Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources., • Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records., • Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding., • Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies., • Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas., • Process client payments, verify insurance information if applicable, and provide receipts or invoices as required., • Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care., • Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations., • Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels., • Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients., • Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations., • Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials., • Exceptional written and verbal communication skills., • Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment., • Social media management experience., • Ability to function independently with minimal supervision., • Ability to work well independently, in a team environment, and with remote employees., • Team player mentality., • Strong sense of ownership and urgency., • Extremely detail oriented., • Self-starter and passion for learning., • Strong organizational skills and ability to multi-task in a fast-paced environment.Education and Experience, • Bachelor’s degree or comparable industry experience preferred., • 15 Days Paid Time Off, • 10 Paid Holidays, • Medical, Dental, Vision 45/55 percent Employee/Employer Split- Primary, • Medical, Dental, Vision 70/30 percent Employee/ Employer Split-Dependents, • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid, • 401k Employee Contribution, • 401k Employer Match- Coming later this year, 2024!, • Employee Assistance Program (EAP) Resources, • Overalls LifeConcierge™, • Employee Service Allowance, • 50% Employee Retail Discount, • Friends and Family Discount, • Team Member Referral Bonus