Trabajos helpdesk en New York, New York - Page 2Crear alertas

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP) Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR cq3ZEf0Ju1

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies. This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR's employee onboarding/off-boarding process. The IT Support Specialist will work with external vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background. This is a hybrid role. In your first 30days, you will: • Review and digest training materials to understand the RADAR business model and our core values, • Dive into videos and seminars to gain a better understanding of RADAR's technology, • Visit RADAR offices to meet with team members and engage in debugging common issues, • Learn about customer support structure, • Learn best practices and ticket-handling processes, • Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides, • Meet with strategic team members, • Independently provide support to customers through Jira and other ticketing tools, • Communicate with customers to guide them through resolutions, • Collaborate with engineering to escalate issues we are unable to resolve, • Collaborate with your manager to produce reports for customers and internal stakeholders, • Participate in on-call rotation schedule, • Adhere to SLA agreements by responding promptly to customers, • Begin owning dispatch process including scheduling with vendor and customers, • Collaborate with Hardware team to ensure RMA equipment is being received and tested, • Resolve complex problems and troubleshoot by referring to related tickets and documentation, • Successfully resolve complex problems using acquired knowledge, • Efficiently escalate tickets to L2 and L3 tier teams when appropriate, • Collaborate with Customer's Support Team to resolve issues related to their environment, • Successfully use monitoring tools and have a solid understand of appliance logs, • Identify processes that can be automated, • Begin automating processes in Jira to increase efficiency, • You have 3+ years Helpdesk/ Customer Support experience, • You are capable of explaining technical issues to non-technical audiences, • You are able to work independently, • You are able to work in a fast-paced environment while exhibiting a strong attention to detail, • You have experience using service desk management software to track support requests, monitor KPIs, and enhance performance, • You have the ability to evaluate, escalate and drive issues to resolution, • You have previous experience supporting retail customers, • You have strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues, • You work well under pressure and manage multiple priorities, • You are flexible and able to work additional hours, as necessary, • You are able to write reports, business correspondence, and procedure manuals, • You have an analytical mindset with the ability to analyze data, identify trends and data-driven solutions, • You have intermediate knowledge of Linux, • You have intermediate Network knowledge, • You have strong verbal and written communication skills, • You have intermediate knowledge of terminal, CMD, SSH and Telnet, • You are able to script using Linux, • You have knowledge of API Integration across business platforms, • You have advanced knowledge of Jira Service Management Desk Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you'll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You'll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You'll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. In your first 30days, you will: • Learn RADAR's mission, technology stack, and core values., • Complete onboarding and security compliance training., • Get familiar with RADAR's deployment process and common support issues., • Review technical documentation, Runbooks, and Zendesk workflows., • Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods., • Begin independently handling technical support tickets for deployment-related issues., • Communicate directly with vendor technicians to walk through issue resolution., • Manage escalations from the Deployment Operations team., • Liaise with your manager to generate performance reports for internal stakeholders., • Adhere to SLAs by prioritizing urgent support requests., • Confidently resolve complex technical issues based on accumulated knowledge., • Contribute to improving internal documentation by drafting new Runbooks., • Escalate unresolved cases efficiently to L2/L3 support teams., • Demonstrate working knowledge of our monitoring tools and appliance logs., • You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment., • You have strong troubleshooting skills across hardware and software platforms., • Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow)., • You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST)., • You are a clear communicator, capable of translating technical issues for non-technical audiences., • You thrive in fast-paced environments with shifting priorities., • You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems., • You have the flexibility to work weekends, holidays, or outside standard hours when needed. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionABOUT US: WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. • Location – Iselin, New Jersey Office (Onsite Monday – Friday), • Base Range – $65,000 – $73,000, • Annual Bonus – 5%, • Maintain a superior level knowledge of systems and various applications software, • Ensure IT helpdesk and tickets issued are handled in an efficient manner., • Provide IT training to new users and possess an ability to patiently continue teaching and reinforce concepts., • Ability to prioritize and pivot as bustiness needs and stakeholders needs change., • Ability to be responsive on an ‘as needed’ basis, especially if are experiencing critical issues that may impact business., • Be proactive in providing IT Management with IT related information that may impact business., • Notify vendors when equipment needs to be repaired and/or obtain vendor Return Authorizations while keeping records., • Take lead on IT projects as delegated by IT management., • Performs regular preventive maintenance for computer, data communication, and/or peripheral., • Willingness to follow, improve and help create departmental policies such as the organization of IT spaces and documentation guidelines., • Assist in the maintenance all of hardware which includes but is not limited to laptops, desktops, servers, printers, mobile devices, etc., • Spend time on-boarding new users and help off-board users., • Assist the business in an IT capacity with customer facing events and employee events., • Document all work and projects the team is working on., • Performs other duties and assignments as requiredREQUIREMENTS:, • 1–3 years of experience in an IT or IT support role, providing hands-on technical assistance to end users., • Must be available to visit nearby HearUSA clinics (within a 1-hour radius of your home) on a monthly basis to provide on-site IT support., • Customer service oriented, • Comfortable collaborating with IT personnel based in different countries., • Accustomed to work with deliverables set forth by project plans., • Must possess strong organizational skills and pay close attention to detail., • Excellent oral and written communication, leadership and collaboration skills., • Well versed in effectively working with all management levels and staff affiliates., • Must have strong interpersonal skills, demonstrates a high level of professionalism and a positive can-do attitude; have effective communication skills with a diverse range of individuals., • Proficient in on-site and remote troubleshooting of WSA hardware, software, mobile devices, and networks., • Strong analytical skills and ability to think strategically., • The ability to work under pressure, to meet deadlines, and be flexible when working on multiple projects simultaneously., • Must be able to learn and embrace new technologiesLIFESTYLE & BENEFITS:, • Comprehensive Benefits Package, • Paid Holidays & PTO Policy, • 401k Matching Program, • Tuition Reimbursement, • Employee, Family & Friends Hearing Aid Discount Program, • Service Days & Diversity, Equity & Inclusion Initiatives The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Description International law firm seeks a Desktop Support Analyst. PRIOR LAW FIRM EXPERIENCE IS REQUIRED. Position involves: • Providing "white glove" service, • Responding to tickets, • 1st line of incident resolution, • iManage Work, Windows 10 and Apple iOS This is a full-time in office position. Company DescriptionHiring and recruitment will be done by Harnex Recruitment GroupHiring and recruitment will be done by Harnex Recruitment Group

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job DescriptionOverview Company Overview: Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a SmartTech Technology Specialist. The SmartTech Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. This individual will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. He/she will also resolve issues based on his/her extensive product and technology knowledge so that Enhanced Protection Services is able to continue to fulfill its contractual obligations and meet its time deadlines with clients. RESPONSIBILITIES: • Support Emergency Operation Center by screening test calls and other administrative tasks, • Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues, • Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs, • Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately, • Escalate technical support issues to next support tier, as written in support documentation(s), • Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members, • Troubleshoot/resolve network connectivity and performance issues, • Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment, • Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks, • Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution, • Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks, • Perform post-resolution follow-ups to help requests to ensure end-user satisfaction, • Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases, • Maintain and train others in compliance with company technical standards, • Receive purchased items and RMA defective items, • Perform hardware and software asset tracking, • Lift/transport moderately heavy objects (computers, monitors, etc.), • Perform other related duties as assigned or requested, • High school diploma or equivalent, • Minimum of one (1) year of professional desktop support experience in an Information Technology environment, • Minimum of one (1) year of professional end-user computer phone support, • Strong technical aptitude Windows servers and software, • Thorough understanding of hardware and software configurations, • Exceptional customer service, organization, communication, and interpersonal skills, • Exceptional analytic and problem-solving skills with attention to detail, • Strong technical aptitude of Microsoft Office Suite and other common office applications, • Solid knowledge of various computer and networking components, • Familiarity with local and wide-area networking concepts, • Ability to work collaboratively in a team environment, • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work, • Ability to study existing products, new products, and technologies to advance level of knowledge, • Excellent written and documentation abilities, • Ability to absorb and retain information quickly, • CompTIA A+, SQL knowledge, • Medical, dental, vision, basic life, AD&D, and disability insurance, • 401(k) plan, subject to eligibility requirements, • Paid time off offered at an accrual rate of 4.923 hours bi-weekly, • Eight paid holidays, • Employee Assistance Program If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1451731

Job Description "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Desktop Support Technician - Bilingual - Spanish Location: New York, NY 10110 Duration: 12+ Months Pay rate: $26/hr. MUST be able to come into the office M-Th 9AM to 6PM and Fridays be able to work virtually and cover their West Coast stores and work 11AM to 8PM on Fridays. Note they are asking this time for someone who can read, write, and speak Spanish in addition to English. Need candidates who can communicate with their IT team in Spanish and be able to read the documents/instructions/materials that are mostly all in Spanish. Requirements: Technical Skills: • Proficiency in hardware, software, and networking, • Device types: Bluebird, Zebra, iOS, • Toshiba, • Experience with operating systems:, • Remedy, • Zabbix, • Maquetador - DAM, • Device Lifecycle: CMDB and Remedy Asset Manager, • Power BI, • Strong analytical and troubleshooting abilities., • Ability to diagnose and resolve technical issues efficiently., • Ability to read, write and speak in Spanish., • Excellent verbal and written communication skills., • Ability to explain technical concepts to non-technical users., • Ability to prioritize tasks and manage time effectively., • Ability to work independently and as part of a team., • Proficiency in maintaining detailed records of support activities and solutions., • Filter and assign new tickets daily from dashboard, • Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer, • Decrease number of aged tickets while simultaneously working new tickets, • Proactive collaboration using Teams channels among colleagues to advance ticket closure To assist in daily tasks of the IT Department. Mainly store’s handheld devices. Key Responsibilities: Assets management: • Configuration of store’s handheld devices: PDAs, iPods, iPads, etc., • Reception and evaluation of inbound packages., • Maintain inventory status updated (CMDB)., • Maintain a healthy stock of repaired devices by processing RMAs in a timely manner., • Provide technical support to our stores (this may be in person, over the phone or MS Teams), • Walk store staff through steps to help them resolve technical problems., • Responding in a timely manner to incidents and requests. Mainly for handheld devices., • Previous experience in IT Support Helpdesk (preferred but not required)., • Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required)., • IT knowledge., • Able to work autonomously with high levels of initiative., • Fluent in English (knowledge of Spanish Language is a plus)., • Good communication and interpersonal skills., • Highly organized and prioritization skills., • Ability to work in a fast-paced environment under pressure., • Strong customer service ethos., • Must have their own laptop/desktop About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Job Description Location: On-site, Brooklyn NY Salary: $23-$25/hour As a national portable X-ray company, We are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures. The right candidate will help to support not only, computers, but biomedical equipment as well. Responsibilities: 1. Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues., 2. Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary., 3. Document all technical issues and resolutions within the ticketing system for future reference., 4. Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions., 5. Contribute to the drafting and implementation of IT policies and procedures., 6. Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems., 7. Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies. Qualifications: 1. Degree in Computer Science, Information Technology, or a related field (preferred)., 2. 1-2 years of experience in an IT support role, or equivalent combination of education and experience., 3. Strong knowledge of computer systems, networks, and operating systems., 4. Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues., 5. Excellent communication skills, with the ability to explain complex IT issues in simple terms., 6. Experience with ticketing systems, 7. Ability to work effectively in a team-oriented environment., 8. Biomedical equipment experience/ knowledge is preferred but not required. Benefits: We offer a competitive salary and benefits package, including health insurance, 401K, PTO, Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged. Interested candidates are invited to submit their resume, along with a cover letter outlining their relevant experience and why they would be a good fit for this position. PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why us? At PDI, you’re not just clocking in. You’re helping healthcare reach the people who need it most. Your work keeps our team mobile, our patients safe, and our service seamless. Ready to roll? Apply today and help us deliver diagnostic care when and where it’s needed! Powered by JazzHR v6jrXDy7mq

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies. Education & Certifications • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Strong problem-solving and prioritization skills., • Excellent communication and customer service skills., • Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform. What You'll Do • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations, • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications, • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail, • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards, • Complete monthly property reviews and GPR journal entries, • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred), • Strong technical support background with helpdesk or user support experience, • Microsoft Office proficiency and familiarity with Adobe tools, • Basic accounting knowledge and experience with financial data processing, • Excellent communication skills with ability to train and guide users at all technical levels, • Customer service mindset with professional demeanor and problem-solving approach, • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field

Job Description CFI Consultants, LLC is a consulting firm that partners with law firms and litigation departments to deliver operational and technology-driven solutions. We focus on improving efficiency, accountability, and results for our clients. We are seeking a Technology Associate (Level One) to join our team in providing direct, in-office technical support to our law firm clients and their attorneys. Position Overview The Technology Associate will provide frontline, in-office technical support tailored to the needs of attorneys and legal staff. This includes onsite troubleshooting, device management, user administration, and support for legal technology platforms. The role also contributes to business automation and business intelligence initiatives that enhance our clients’ operations. This position requires strong communication, adaptability, and professionalism while working directly with law firm personnel in high-pressure environments. Key Responsibilities • Provide onsite technology support, five days per week, for attorneys and legal staff at client law firms., • Support remote access when needed, but serve primarily as the in-office resource for attorneys., • Perform Install, Move, Add, and Change (IMAC) services for Windows 11 PCs and Mac devices., • Install and configure security patches and updates across client systems., • Support and troubleshoot networking (TCP/IP) and computer hardware issues., • Manage users, passwords, and licenses in Active Directory, Office 365, and third-party legal technology platforms., • Wipe hard drives, reinstall Windows OS, join computers to a domain, and deploy software., • Assist attorneys with video conference setup, remote hearings, and client-facing technology., • Maintain IT inventory, licensing, and documentation for client environments., • Provide excellent customer service in high-pressure, attorney-facing situations., • Strong troubleshooting skills and ability to operate independently under minimal supervision., • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)., • Experience with Windows OS administration and security patching., • Understanding of TCP/IP networking and computer hardware., • Excellent oral and written communication skills, with strong customer service focus., • Associate’s Degree in IT or related field and/or certifications (CompTIA A+, Network+, Security+, Microsoft Certifications)., • Prior IT experience such as Helpdesk, Desktop Support, or Legal Technology Support., • Experience with Windows Server (Active Directory, Group Policy, DNS, DHCP)., • Familiarity with Office 365 administration., • Experience with coding/scripting (JavaScript, PowerShell)., • Directly support attorneys and law firms with their technology needs., • Gain exposure to litigation technology, trial support, and legal operations automation., • Be part of a growing consulting firm that values trust, accountability, and excellence. • Operational Support, • Trial support services CFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.CFI Consultants is a consulting practice that specializes in unifying the needs of law firms and their clients. CFI Consultants provides the following services for its clients:\r\n\r\n•\tLitigation Management\r\n•\tIT Solutions and Management\r\n•\tMetric Analytics\r\n•\tBilling Procedures \r\n• Operational Support\r\n• Trial support services\r\n\r\nCFI is interested in motivated professionals that are willing to learn, critically analyze situations, and contribute to a variety of projects. CFI employees must adapt to client needs, respond to business growth opportunities, and develop streamlined workflows.

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionDescription: Do you want to make an impact? Affiliated Monitoring is a leading technology company focused on life safety security. Located on a beautiful park-like campus in Union, New Jersey, the team at Affiliated Monitoring protects millions of people by monitoring their security alarm and medical alert systems. Our gorgeous state-of-the-art emergency monitoring center is the largest and most advanced in the United States. At Affiliated you’ll have the opportunity to join a warm group of people working together to make a difference. We have an immediate opening for a Senior Desktop Administrator with 5 or more years of experience to work with our existing staff members and end users. This team member should be proficient with client technologies such as desktop and laptop hardware, Microsoft Windows, Microsoft Office, and other commercial oft-the-shelf software products. We are looking for a quick learner who is eager to grow their career in a fast growing company. Areas of Focus: • End-user desktop/workstation support for all PC hardware, software, peripherals, printing, and network issues., • Helpdesk /Troubleshooting for applications on a Windows platform, • Create new user accounts and administration of user accounts, • Support existing business applications, • Training and “how-to” instruction for end-users, • Responsible escalation of issues to others in IT team as needed., • Handle escalated technical troubleshooting issues from employees, • Monitor, triage, and assign new tickets to team, • Act as a peer leader/team lead Requirements: These skills are important to us: • 5 years or more of experience in an IT desktop admin or helpdesk position, • Bachelors’ degree required, • Familiarity with Windows client (Windows 7/8/10), • Familiarity with PC hardware and peripherals, • Basic networking knowledge including an understanding of TCP/IP, • Excellent problem-solving skills as well as good communication are required., • 401(k), • Dental insurance, • Flexible spending accounts, • Health insurance, • Life insurance, • Paid time off, • Paid training, • Vision insurance, • Employee Assistance Program, • Employee Discounts for Friends and Family, • On-site Employee Mini Mart, and free coffee. Salary range for this position is $60,000-$65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job DescriptionTITLE: HELPDESK TECHNICIANLOCATION: HACKENSACK, NJ Seeking a Help Desk Technician for our client’s Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.JOB SUMMARY:The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environmentREQUIREMENTS: • Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred)., • Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly., • Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions., • The position also requires flexibility to provide occasional shift coverage or extended hours when needed., • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.

Job Description MAURY MICROWAVE JOB DESCRIPTION Job Title: Helpdesk Specialist FLSA Status: Non-Exempt Department: I.T. Report to (Title): IT Manager Brief Summary of the Position: The Helpdesk Specialist supports the proper computer operations across the organization so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user technical support requests and in some cases the re-imaging and/or provisioning of new hardware or software. Problem resolution may require in-person, hands-on help at the workstation level or remote support. Essential Duties of the Position: • Manage basic employee onboarding processes – establishing user accounts, assigning requested permissions, deploying equipment and providing basic system training., • Manage basic employee exit processes – terminating accounts and ensuring all Company equipment is returned., • Assist in providing technical support of low to mid complexity computer and issues., • Act as an escalation point for advanced or difficult help desk requests., • Record, track and document the help desk request problem-solving process within the help desk ticketing system., • Access software updates, drivers, knowledgebases, and FAQ resources on the Internet to aid in problem resolution., • Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software., • Perform troubleshooting/resolution for remote staff members and satellite office via thorough inquiries and diagnostic techniques., • Perform hardware deployment and wire management, including workstations, laptops and printers., • Perform preventative maintenance, including checking and cleaning workstations, laptops, printers and copiers., • Test fixes to ensure problem has been adequately resolved., • Perform post-resolution follow-ups as required., • Assist in the monitoring/troubleshooting of endpoint patching and data backup processes. Requirements (education, prior work experience, special skills, etc) Note: The requirements listed below represent the knowledge and skill/experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Working towards a degree in the field of computer science and/or [1] year equivalent work experience., • CompTia A+ certification a plus., • Helpdesk support ticketing system experience a plus., • Proven analytical and problem-solving abilities., • Experience working in a team-oriented and collaborative environment., • Strong customer service orientation, with good communication skills.

Job DescriptionPlanned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fundseek a Specialist, Technical Support, Digital Products. This position reports to the Associate Director, Technical Support in the External Affairs Division within the Digital Products department of PPFA. The Planned Parenthood Digital Products team delivers scalable technology solutions that support health care delivery, sexual health education, advocacy, fundraising, and internal operations. Purpose: • The Specialist, Technical Support will contribute to the successful operation of Digital Products' helpdesk services by resolving support requests, maintaining support documentation, and providing timely communication to internal stakeholders and affiliate users., • This role supports the smooth delivery of digital services and contributes to the continuous improvement of support tools and workflows.Engagement:, • Support project teams by coordinating helpdesk coverage and maintaining clear communication with stakeholders., • Participate in cross-functional conversations to represent user feedback and suggest potential improvements., • Collaborate across Digital Products teams to resolve issues within our digital ecosystem to support affiliates.Delivery:, • Respond to technical support requests and triage tickets based on urgency and issue type., • Escalate complex or sensitive issues to appropriate team members or leadership., • Maintain accurate and up-to-date documentation including FAQs, user guides, and training materials., • Use Zendesk to manage support workflows, apply macros, tag tickets, and contribute to the organization of support materials., • Maintain up-to-date knowledge base articles, guides, and FAQs to support self-service learning for the CMS and other digital platforms., • Assist in creating support documentation for new features or systems as they are introduced., • Contribute to internal onboarding materials and training sessions for new tools., • Provide suggestions to improve support workflows and the user support experience., • Track and report on ticket trends, user feedback, and recurring challenges to help inform broader training or process improvements., • Champion a user-centered approach, ensuring all communications are clear, accessible, and supportive., • Performs other duties as assigned.Knowledge, Skills and Abilities (KSAs):, • 1-2 years in a helpdesk, technical support, or client success role, preferably in a web or digital products environment required., • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences required., • 1-2 years experience with customer service tools such as Zendesk (or similar platforms) required., • Familiarity with content management systems, HTML basics, and common digital workplace tools (Google Drive, Google Sheets) required., • 1-2 years experience delivering training or coaching to end users, either virtually or in person preferred., • Strong organizational skills with the ability to manage multiple priorities and work independently preferred., • Familiarity with website QA or bug reporting processes preferred., • Problem-solving mindset with a focus on customer service and continuous improvement preferred., • 1-2 years experience with documentation platforms or knowledge base systems preferred.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Job Duties: Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.