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Office manager jobs in Florida

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  • Data Entry Specialist
    Data Entry Specialist
    19 hours ago
    $35–$45 hourly
    Full-time
    Aventura

    ‎At Teramind, we are committed to operational excellence, data integrity, and exceptional client support. We provide innovative solutions that help organizations maintain compliance, manage records efficiently, and deliver top-tier service experiences. Join our growing remote team and be part of a company that values accuracy, accountability, and professionalism. Position Summary ‎ ‎We are seeking detail-oriented and reliable professionals to join our remote team across multiple roles, including Customer Service Representatives, Data Entry Specialists, Records Technicians, and Corrections & Compliance Representatives. ‎ ‎In this role, you will be responsible for managing sensitive information, supporting clients, ensuring data accuracy, and maintaining compliance with internal and regulatory standards. ‎ ‎Key Responsibilities ‎•Accurately input, update, and maintain records in internal databases and systems. ‎•Handle customer inquiries professionally and provide timely resolutions. ‎•Review documents for accuracy, completeness, and compliance with company policies. ‎•Identify and correct discrepancies in records and data entries. ‎•Maintain strict confidentiality of sensitive client and organizational information. ‎•Support compliance processes by ensuring all records meet regulatory standards. ‎•Collaborate with internal teams to improve workflow efficiency and data integrity. ‎•Meet productivity, accuracy, and quality benchmarks in a remote work environment. ‎ ‎‎Qualifications ‎•Strong attention to detail and high level of accuracy. ‎•Excellent communication and customer service skills. ‎•Good organizational and time-management abilities. ‎•Proficiency in Microsoft Office and digital tools. ‎•Ability to work independently and meet deadlines. ‎•Prior experience in customer service, data entry, records management, or compliance is an advantage but not required. Why Join Teramind? ‎•Competitive pay and performance-based incentives. ‎•100% remote work flexibility. ‎•Supportive and professional work environment. ‎•Opportunities for career growth and skill development. ‎•Training provided to help you succeed in your role. ‎‎ ‎How to Apply ‎ ‎Join a team that values precision, integrity, and excellence. Apply today and take the next step in your remote career with Teramind.

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  • General Manager
    General Manager
    2 days ago
    Full-time
    Tampa

    STEAK 'N SHAKE GENERAL MANAGER – PARTNERSHIP OPPORTUNITY Full-Time ▪ Up to $80,000 ▪ Path to Ownership ▪ Franchisee Partner Eligible We're not looking for a manager. We're looking for an owner. Steak 'n Shake is the fastest growing QSR in America—and we're just getting started. We're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We are a healthy company, delivering healthy food options at great prices. WE give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. FRANCHISEE PARTNER PROGRAM Top-performing GMs are invited to own and operate their own Steak 'n Shake. Run it like it's yours—because it can be. This is a partnership, not just a paycheck. WHAT YOU'LL DO ▪ Improve people's lives! ▪ Provide the gold standard in service – provide the most hospitable experience in the world to all our guests ▪ Live by the golden role – we treat others the way we want to be treated ▪ Lead team from the floor – production line, drive-through, dining room. We are seeking to provide the best to our customers and therefore we seek the best managers in the country. ▪ Build and keep a high-performing team through recruiting, training, and real accountability. ▪ Uphold Steak 'n Shake's brand, food safety, and hospitality standards without exception. ▪ Use data to drive decisions: speed of service, guest scores, and cost targets. ▪ Don't just watch things happen, make things happen WHAT YOU BRING ▪ 3+ years of QSR or fast-casual GM experience. Required. ▪ Fluency in P&L management—you can quote your food cost, labor %, and comp trend from memory. ▪ Hands-on leadership style. Comfortable on the grill, in the window, wherever you're needed. ▪ Consistent work history. We want builders, not job-hoppers. ▪ An owner's mindset: every dollar, every guest, every team member matters—because soon, it's your name on the door. WHAT SUCCESS LOOKS LIKE ▪ Your restaurant hits targets every week—costs, cleanliness, speed, guest satisfaction. ▪ Your team is trained, engaged, and proud of where they work. ▪ You're invited into the Franchisee Partner Program to own what you built. MORE THAN JUST A PAYCHECK We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits ▪ Medical/Rx ▪ HSA with Employer Contribution ▪ Dental ▪ Vision ▪ Life & Disability ▪ Hospital Indemnity ▪ Critical Illness ▪ Accident ▪ 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks ▪ Meal Discounts ▪ Employee Assistance Program ▪ Paid Training ▪ Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* If you run toward hard problems and want to own your future—apply now. #GM7080

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  • General Manager
    General Manager
    3 days ago
    $120–$140 yearly
    Full-time
    Juno Beach

    About Ballyhoo Hospitality & Big Mamma Group: [Big Mamma Group](https://www.bigmammagroup.com/?utmsource=chatgpt.com) and [Ballyhoo Hospitality](https://ballyhoohospitality.com/?utmsource=chatgpt.com) have joined forces in a strategic joint venture to bring a new and ambitious hospitality vision to the United States market. Big Mamma Group, founded by Victor Lugger and Tigrane Seydoux, has established itself as one of Europe's most dynamic restaurant groups, with 35 locations and nearly 3,000 team members across Europe and Dubai. More than just a restaurant, Big Mamma is on a mission to create places where hospitality is heartfelt, food is abundant, and the joy in the room is something you feel before you've even sat down. Its reputation is built on three pillars: obsessive Italian sourcing, everything made in-house from fresh pasta to gelato, and a people-first culture with the company built around 'Changing People's Lives with Pizza'. Founded by hospitality veterans Ryan and Anna O'Donnell, Ballyhoo Hospitality has become a leading force in Chicago and the North Shore dining scene, known for creating feel-good restaurant experiences through inspired cuisine, vibrant atmospheres, and exceptional service. Its growing portfolio includes acclaimed concepts such as Gemini, Coda di Volpe, Sophia Steak, DeNucci's, Jackman & Co., and more. Together, Ballyhoo Hospitality & Big Mamma Group are launching an exciting expansion strategy across the United States, combining Ballyhoo's deep operational expertise and market knowledge with Big Mamma's globally recognized restaurant concepts and distinctive brand identity. This partnership marks the beginning of a long-term development project aimed at creating landmark hospitality destinations and delivering unforgettable guest experiences throughout the US market. JOIN THE TEAM As part of bringing the joyful hospitality of Big Mamma Group to the US, we're opening an Italian trattoria in Juno Beach, Florida with Ballyhoo Hospitality. Just steps away from the waterfront, we're building a passionate team dedicated to delivering exceptional guest experiences in a high-volume and fast-paced environment. Rooted in the DNA of Big Mamma, this restaurant will be entirely unique to South Florida, and deeply inspired by the energy and lifestyle of Juno Beach. Ballyhoo Hospitality & Big Mamma Group are currently seeking an experienced General Manager to join the opening team of this new restaurant. The General Manager will lead and oversee all restaurant operations, ensuring excellence in guest experience, operational efficiency, financial performance, and team development, while embodying the values and standards of both groups on a daily basis. YOUR MISSIONS: Guest Experience & Operational Excellence • Guest Experience: Ensure outstanding hospitality and customer satisfaction across all service moments, • Quality Control: Guarantee consistency in food, beverage, and service standards, • Service Operations: Lead daily restaurant operations in partnership with the management team, • Marketing Collaboration: Partner with the marketing team on activations, events, and brand initiatives, • Compliance & Standards: Ensure full compliance with sanitation, safety, and local regulations, • Operational Efficiency: Maintain excellence in restaurant appearance, service flow, and overall operational execution Financial & Administrative Management • Financial Performance: Drive sales performance while controlling labor cost and F&B cost in line with budget targets, • Cash Management: Ensure compliance with company cash handling and reconciliation procedures, • Payroll & Scheduling: Oversee bi-weekly payroll processing and weekly staff scheduling, • Reporting & Analysis: Monitor restaurant KPIs and financial performance to support operational decision-making, • Systems & Tools: Utilize restaurant management systems and reporting tools efficiently Team Leadership & Development • Leadership: Lead teams with integrity, professionalism, and open communication, • Culture & Inclusion: Foster a respectful, inclusive, and positive working environment, • Recruitment & Onboarding: Support hiring, onboarding, and integration processes in line with company standards, • Training & Coaching: Develop and coach management and operational teams to drive autonomy and performance, • Team Development: Support internal growth, talent development, and succession planning, • Collaboration: Promote strong communication and collaboration between FOH, BOH, and management teams QUALIFICATIONS: • A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is required., • Prior experience in leading new Restaurant Opening Operations., • Proficiency in Restaurant Management and Operations is essential., • Exceptional communication and organizational abilities are a must., • The ability to interact professionally and diplomatically with diverse business partners is expected., • Strong capabilities in managing and interpreting restaurant financials are necessary., • Fluency in Microsoft Office Suite: Word, Excel, PowerPoint, • Experience with Restaurant 365, Resy and Toast POS is a plus!, • Candidates must be legally authorized to work in the United States OUR OFFER: Full time • Competitive salary + bonus Big Mamma Group & Ballyhoo Hospitality Group are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • General Manager
    General Manager
    2 days ago
    Full-time
    Arrowhead, Jacksonville

    STEAK 'N SHAKE GENERAL MANAGER – PARTNERSHIP OPPORTUNITY Full-Time ▪ Up to $80,000 ▪ Path to Ownership ▪ Franchisee Partner Eligible We're not looking for a manager. We're looking for an owner. Steak 'n Shake is the fastest growing QSR in America—and we're just getting started. We're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We are a healthy company, delivering healthy food options at great prices. WE give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. FRANCHISEE PARTNER PROGRAM Top-performing GMs are invited to own and operate their own Steak 'n Shake. Run it like it's yours—because it can be. This is a partnership, not just a paycheck. WHAT YOU'LL DO ▪ Improve people's lives! ▪ Provide the gold standard in service – provide the most hospitable experience in the world to all our guests ▪ Live by the golden role – we treat others the way we want to be treated ▪ Lead team from the floor – production line, drive-through, dining room. We are seeking to provide the best to our customers and therefore we seek the best managers in the country. ▪ Build and keep a high-performing team through recruiting, training, and real accountability. ▪ Uphold Steak 'n Shake's brand, food safety, and hospitality standards without exception. ▪ Use data to drive decisions: speed of service, guest scores, and cost targets. ▪ Don't just watch things happen, make things happen WHAT YOU BRING ▪ 3+ years of QSR or fast-casual GM experience. Required. ▪ Fluency in P&L management—you can quote your food cost, labor %, and comp trend from memory. ▪ Hands-on leadership style. Comfortable on the grill, in the window, wherever you're needed. ▪ Consistent work history. We want builders, not job-hoppers. ▪ An owner's mindset: every dollar, every guest, every team member matters—because soon, it's your name on the door. WHAT SUCCESS LOOKS LIKE ▪ Your restaurant hits targets every week—costs, cleanliness, speed, guest satisfaction. ▪ Your team is trained, engaged, and proud of where they work. ▪ You're invited into the Franchisee Partner Program to own what you built. MORE THAN JUST A PAYCHECK We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits ▪ Medical/Rx ▪ HSA with Employer Contribution ▪ Dental ▪ Vision ▪ Life & Disability ▪ Hospital Indemnity ▪ Critical Illness ▪ Accident ▪ 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks ▪ Meal Discounts ▪ Employee Assistance Program ▪ Paid Training ▪ Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* If you run toward hard problems and want to own your future—apply now. #GM7080

    Easy apply
  • Manager
    Manager
    4 days ago
    Full-time
    Orlando

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • Data Entry Clerk
    Data Entry Clerk
    2 months ago
    $23–$30 hourly
    Full-time
    Altamonte Springs

    Job Summary The Data Entry Clerk is responsible for accurately entering, updating, organizing, and maintaining information in company databases, spreadsheets, and computer systems. This position requires strong attention to detail, accuracy, organization, and the ability to handle confidential information. The ideal candidate can work efficiently while maintaining high data-quality standards and meeting deadlines. Key Responsibilities • Enter, update, and maintain data accurately in databases, spreadsheets, and internal computer systems., • Review documents and source information for completeness, accuracy, and consistency., • Verify entered data and identify and correct errors or discrepancies., • Organize and maintain electronic and physical records and files., • Process invoices, forms, reports, applications, customer records, or other business documents as assigned., • Transfer information from paper documents, emails, PDFs, forms, and other sources into company systems., • Perform regular data quality checks and resolve missing, duplicate, or incorrect information., • Maintain accurate records and ensure information is properly categorized and stored., • Retrieve and provide information from databases and files when requested by authorized employees., • Handle confidential and sensitive company, customer, employee, or financial information appropriately., • Follow company procedures and data-entry standards to maintain consistency and accuracy., • Assist with scanning, filing, document management, and record retention., • Prepare basic reports, spreadsheets, lists, and summaries using collected data., • Communicate with supervisors, coworkers, customers, vendors, or other departments when clarification of information is required., • Meet established productivity, accuracy, and turnaround-time goals., • Assist with administrative and clerical tasks as needed., • Perform routine data cleanup, database updates, and record reconciliation., • Follow all company policies regarding privacy, confidentiality, security, and proper handling of information. Required Qualifications • High school diploma or equivalent preferred., • Previous data entry, administrative, clerical, office, or customer service experience preferred., • Strong computer and keyboarding skills., • Good knowledge of Microsoft Office, particularly Excel and Word., • Ability to accurately enter information at a consistent speed., • Strong attention to detail and ability to identify errors., • Excellent organizational and time-management skills., • Ability to work independently and as part of a team., • Ability to follow written and verbal instructions., • Strong written and verbal communication skills., • Ability to maintain confidentiality when handling sensitive information., • Ability to meet deadlines and manage multiple tasks. Preferred Qualifications • Experience with database management systems or enterprise software., • Experience with CRM, ERP, electronic medical records, accounting, inventory, or other specialized systems, depending on the industry., • Experience working with large spreadsheets or high-volume data., • Familiarity with data verification and quality-control procedures., • Experience with document scanning and electronic filing systems., • Strong Excel skills, including sorting, filtering, formatting, and basic formulas. Technical Skills A Data Entry Clerk may be expected to use: • Microsoft Excel, • Microsoft Word, • Google Sheets and Google Docs, • Email and calendar applications, • Database management systems, • Customer relationship management (CRM) software, • Enterprise resource planning (ERP) systems, • Document management and electronic filing systems, • Scanners and multifunction printers, • Basic office equipment Key Skills • Data accuracy, • Attention to detail, • Fast and accurate typing, • Organization, • Time management, • Computer literacy, • Data verification, • Record keeping, • Problem solving, • Confidentiality, • Communication, • Multitasking, • Reliability, • Ability to meet deadlines Work Environment The Data Entry Clerk typically works in an office or administrative environment. Depending on the employer, the position may be onsite, hybrid, or remote. The role generally involves extended periods of computer use, repetitive data-entry tasks, reviewing documents, and communicating with other employees or departments. Physical Requirements • Ability to sit and work at a computer for extended periods., • Ability to perform repetitive keyboard and mouse movements., • Ability to read information displayed on computer monitors and documents., • Ability to handle and organize paper files and documents., • Ability to communicate effectively in person, by phone, or electronically. Performance Expectations Success in this position is generally measured by: • Accuracy of entered information, • Data quality and completeness, • Productivity and processing volume, • Ability to meet deadlines, • Proper handling of confidential information, • Organization and record maintenance, • Compliance with company procedures, • Responsiveness to internal requests Typical Daily Duties A typical day may include reviewing documents, entering information into databases or spreadsheets, checking previously entered data for errors, updating customer or company records, organizing files, responding to information requests, preparing reports, and completing administrative tasks. Salary and Employment Compensation, benefits, working hours, and employment status vary by employer, location, experience, and industry. Data Entry Clerk positions may be offered as full-time, part-time, temporary, contract, onsite, hybrid, or remote positions. Equal Employment Opportunity The employer should provide an equal employment opportunity statement consistent with applicable federal, state, and local laws and its own employment policies.

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  • Manager
    Manager
    4 days ago
    Part-time
    Delray Beach

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • General Manager
    General Manager
    7 days ago
    Full-time
    Tampa

    STEAK 'N SHAKE GENERAL MANAGER – PARTNERSHIP OPPORTUNITY Full-Time ▪ Up to $70,000 ▪ Path to Ownership ▪ Franchisee Partner Eligible We're not looking for a manager. We're looking for an owner. Steak 'n Shake is the fastest growing QSR in America—and we're just getting started. We're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We're also on a mission: real food, real ingredients, real value. We are a healthy company, delivering healthy food options at great prices. WE give every general manager the opportunity to live the American Dream. The GMs who thrive here don't clock in and manage from the office. They lead from the floor, own their numbers, and build teams that win. And the best of them? They become franchise partners—owners of the very store they built. FRANCHISEE PARTNER PROGRAM Top-performing GMs are invited to own and operate their own Steak 'n Shake. Run it like it's yours—because it can be. This is a partnership, not just a paycheck. WHAT YOU'LL DO ▪ Improve people's lives! ▪ Provide the gold standard in service – provide the most hospitable experience in the world to all our guests ▪ Live by the golden role – we treat others the way we want to be treated ▪ Lead team from the floor – production line, drive-through, dining room. We are seeking to provide the best to our customers and therefore we seek the best managers in the country. ▪ Build and keep a high-performing team through recruiting, training, and real accountability. ▪ Uphold Steak 'n Shake's brand, food safety, and hospitality standards without exception. ▪ Use data to drive decisions: speed of service, guest scores, and cost targets. ▪ Don't just watch things happen, make things happen WHAT YOU BRING ▪ 3+ years of QSR or fast-casual GM experience. Required. ▪ Fluency in P&L management—you can quote your food cost, labor %, and comp trend from memory. ▪ Hands-on leadership style. Comfortable on the grill, in the window, wherever you're needed. ▪ Consistent work history. We want builders, not job-hoppers. ▪ An owner's mindset: every dollar, every guest, every team member matters—because soon, it's your name on the door. WHAT SUCCESS LOOKS LIKE ▪ Your restaurant hits targets every week—costs, cleanliness, speed, guest satisfaction. ▪ Your team is trained, engaged, and proud of where they work. ▪ You're invited into the Franchisee Partner Program to own what you built. MORE THAN JUST A PAYCHECK We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits ▪ Medical/Rx ▪ HSA with Employer Contribution ▪ Dental ▪ Vision ▪ Life & Disability ▪ Hospital Indemnity ▪ Critical Illness ▪ Accident ▪ 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks ▪ Meal Discounts ▪ Employee Assistance Program ▪ Paid Training ▪ Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* If you run toward hard problems and want to own your future—apply now. #GM7080

    Easy apply
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