Medical Assistant / Front Desk Receptionist
hace 15 días
Las Vegas
Job Description Job Description Medical Assistant / Front Desk Receptionist Location: Las Vegas Pain Institute & Medical Center Employment Type: Full-Time Position Summary Las Vegas Pain Institute & Medical Center is seeking a professional, dependable, and patient-focused Medical Assistant / Front Desk Receptionist to support both clinical and front office operations. This is a hybrid position requiring the employee to perform Medical Assistant duties as well as Front Desk Receptionist responsibilities based on daily patient volume, staffing, and operational needs. The ideal candidate will be comfortable transitioning between direct patient care and administrative responsibilities throughout the workday. Candidates should possess strong communication and organizational skills, attention to detail, professionalism, and the ability to work efficiently in a fast-paced healthcare environment. Essential Duties and Responsibilities Medical Assistant / Clinical Duties • Room patients and prepare them for examinations, treatments, and procedures., • Obtain and accurately document vital signs, including blood pressure, pulse, temperature, respiratory rate, oxygen saturation, height, and weight as appropriate., • Review and update patient medical histories, medications, allergies, and other required clinical information., • Prepare examination and procedure rooms before and after patient visits., • Assist physicians, nurse practitioners, and other clinical providers during examinations and procedures., • Set up appropriate supplies and equipment for injections, treatments, and office-based procedures., • Assist with injections and procedures within the Medical Assistant's authorized scope and training., • Perform clinical tasks and point-of-care testing as permitted by applicable requirements and organizational policy., • Prepare specimens for appropriate processing when applicable., • Clean and disinfect examination rooms, equipment, and clinical surfaces between patients., • Maintain appropriate infection prevention and standard precaution practices., • Stock examination and procedure rooms and notify appropriate personnel when supplies need to be reordered., • Review provider orders and assist with coordinating laboratory testing, diagnostic imaging, referrals, and follow-up appointments., • Communicate provider instructions to patients within the Medical Assistant's authorized role., • Assist with medication reconciliation and documentation as directed., • Document clinical information accurately and timely within the electronic medical record (EMR)., • Respond appropriately to urgent patient situations and immediately notify licensed clinical personnel when necessary., • Maintain patient safety, privacy, dignity, and confidentiality at all times. Front Desk / Administrative Duties • Greet patients, families, visitors, physicians, and vendors professionally and courteously., • Check patients in and out for clinic visits and procedures., • Verify patient demographics, contact information, insurance coverage, and required documentation., • Ensure registration forms, consent forms, and other required documentation are completed., • Answer and direct incoming telephone calls promptly and professionally., • Schedule and confirm patient appointments and procedures as directed., • Assist with appointment reminders, rescheduling, and patient communication., • Collect copayments, deductibles, and outstanding patient balances when applicable., • Provide receipts and accurately document payments according to organizational procedures., • Verify insurance eligibility and benefits as needed., • Assist with obtaining and tracking prior authorizations when assigned., • Coordinate communication between patients, physicians, providers, clinical staff, imaging departments, surgery schedulers, and other departments., • Scan, upload, organize, and maintain patient documentation within the EMR., • Process incoming medical records, referrals, imaging reports, laboratory results, and other documentation appropriately., • Assist patients with completing required forms and obtaining requested information., • Monitor the reception and waiting areas to ensure they remain clean, organized, professional, and welcoming., • Maintain confidentiality of all patient information in accordance with HIPAA requirements., • Perform general administrative and clerical duties as assigned. Hybrid Position Responsibilities Because this is a combined Medical Assistant / Front Desk Receptionist position, employees must be willing and able to work in either area based on operational needs. Responsibilities may include transitioning between front desk and clinical duties during the same shift. The employee is expected to: • Assist with front desk coverage when needed., • Provide Medical Assistant coverage when needed., • Help maintain efficient patient flow from check-in through discharge/check-out., • Communicate effectively with front office and clinical staff regarding patient status., • Prioritize responsibilities based on patient safety, patient volume, provider schedules, and operational needs., • Assist other team members during periods of high patient volume., • Maintain competency in both administrative and clinical responsibilities., • Perform additional duties within the employee's training and authorized scope as assigned. Qualifications • High school diploma or equivalent required., • Medical Assistant education, training, or previous Medical Assistant experience preferred., • Minimum of one year of medical office, Medical Assistant, or front office experience preferred., • Previous pain management, surgery center, hospital, urgent care, or specialty clinic experience is preferred., • Knowledge of medical terminology., • Familiarity with obtaining and documenting vital signs., • Knowledge of patient registration and insurance verification processes., • Experience with electronic medical record (EMR) systems preferred., • Basic proficiency with Microsoft Office and standard office equipment., • Strong organizational and multitasking abilities., • Excellent customer service and communication skills., • Ability to communicate professionally with patients, providers, coworkers, and outside organizations., • Ability to maintain accuracy and attention to detail while managing multiple responsibilities., • Ability to maintain professionalism in a fast-paced healthcare environment. Preferred Skills • Previous experience working in a hybrid Medical Assistant/front office role., • Pain management or procedural clinic experience., • Experience assisting physicians or providers with injections and office-based procedures., • Experience with surgical or procedural scheduling., • Knowledge of prior authorizations, referrals, and insurance verification., • Familiarity with HIPAA, OSHA, infection prevention, and healthcare compliance requirements., • Experience collecting and documenting patient payments., • Bilingual English/Spanish is a plus. Professional Expectations The Medical Assistant / Front Desk Receptionist is expected to: • Maintain a professional appearance and demeanor., • Report to work reliably and on time., • Provide courteous and respectful service to patients and coworkers., • Protect confidential patient and organizational information., • Follow organizational policies and procedures., • Maintain appropriate professional boundaries with patients., • Work collaboratively with physicians, providers, clinical staff, management, and administrative personnel., • Accept direction and respond appropriately to changing operational priorities., • Maintain a clean, organized, and safe work environment., • Complete required training and maintain applicable competencies. Physical Requirements • Ability to sit, stand, and walk for extended periods., • Ability to frequently transition between front office and clinical areas., • Ability to bend, reach, and assist with routine patient-care activities., • Ability to lift up to 20 pounds occasionally., • Ability to use computers, telephones, scanners, copiers, and other office and clinical equipment., • Ability to perform the physical functions necessary for routine Medical Assistant responsibilities. Benefits Eligible employees are offered a competitive benefits package, including: • Medical insurance, • Dental insurance, • Vision insurance, • Paid Time Off (PTO), • Paid holidays, • 401(k) retirement plan, • Competitive pay based on experience, • Professional growth opportunities, • Supportive, team-oriented work environment Benefit eligibility and applicable waiting periods are subject to the terms of the organization's benefit plans and employment policies. Why Join Us? At Las Vegas Pain Institute & Medical Center, we are dedicated to providing exceptional patient care while maintaining high standards of professionalism, safety, and service. As a Medical Assistant / Front Desk Receptionist, you will play an important role throughout the patient's experience—from welcoming and registering patients to assisting providers with their clinical care. We are looking for a dependable team member who is willing to step in wherever needed and help maintain an efficient, professional, and patient-centered environment. To Apply: Please submit your resume for consideration.
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