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Job Description Overview Remote This is a 100% traveling position for Pharmacy Technicians that are highly motivated and capable of collaboration with pharmacy staff members, Pharmacy Directors, VPO’s, and other operational team members in increasing and ensuring the success of our pharmacies. This position requires the understanding of all pharmacy technician functions, and leadership skills. This is a traveling position for technicians that are highly motivated and capable of collaboration with pharmacy staff members, Pharmacy Directors, VPO’s, and other operational team members in increasing and ensuring the success of our pharmacies. This position requires the understanding of all pharmacy technician functions, leadership skills, a strong strategizing skill set, and project management capabilities. strong strategizing skill set, and project management capabilities. This is a remote opportunity where you travel nationally and assist locally where needed. The ideal candidate will live anywhere within the Continental USA, a commutable distance to an airport and can multi-task, be adaptable and flexible, as well as being able to function effectively in a stressful, fast-paced environment. Your schedule will depend on the business' needs and may include weekends. Licensures:: PTCB and/or Licensed in your State of residence What We Offer: • Benefits start on the 1st day of the month following 30 days of employment (Health, dental, vision, and life insurance)., • Mileage Reimbursement – We cover your travel costs., • Paid Time Off & 6 Company Holidays – Recharge and enjoy your time off., • Competitive Pay – Your skills are rewarded., • Company-Paid Disability Insurance – Both short-term and long-term., • 401k Plan – Secure your future with our retirement plan., • Tuition Reimbursement – Advance your education with our support. Responsibilities On-Site Collaboration: • Under the direction of the Supervising Sr Technician, Internal Operations, • Works with Site Pharmacy Director to implement work flow and productivity measures that will achieve performance targets and customer expectations, • Works with Site Pharmacy Director and pharmacy staff to execute Company Initiatives, Core Processes and Quality Initiatives to continually improve the overall quality of service to our customers, • Works with Site Pharmacy Director and pharmacy staff to ensure the business unit is in compliance with all Federal, State and Local laws/pharmacy regulations and Corporate Compliance Program, • Works with Site pharmacy management to ensure implementation of daily operational quality and cost containment strategies (pre-pack, front-end process, cycle-fill) occurs on all dispensing and procurement activities, • Works with Site pharmacy management to monitor the purchasing and inventory supply for the pharmacy to ensure goals are being met (inventory turns, preferred products, generics, TI, controlled drug monitoring), • Fills prescription items, as permitted by the State Board of Pharmacy, packaging medications for dispensing and for delivery, meeting the accuracy and productivity standards of the pharmacy, • Prepares medications including emulsions, liquids, powders and ointments, which may include non-sterile compounding, • Technician Performance will further include:, • Works in the Controlled Drugs (Narcotics) Room;, • Works with automated machines to prepack drugs;, • Assists in inventory functions such as monitoring pharmaceutical levels and identify expired medications, managing to the pharmacy standard for Days on Hand;, • Inputs patient data and medication orders into a computer system to produce labels (data entry);, • Mixes/packages IV medications sanitizes IV room, equipment and hood, • Under the direction of the Sr Pharmacist, Internal Operations, • Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. Produces work plans according to required standards. Works with team to produce/recommend/develop long-term plans, • Monitors and reports on the progress of the resolution of high impact problems according to established standards, • Policy and procedure task force participation, • Pharmacy outcomes strategy and optimization planning Qualifications • Education/Learning Experience, • Required: High School or GED, • Work Experience, • Required: 5 Years LTC Technician, Leadership Experience, • Desired: 10 Years LTC Field, • Licenses/Certifications, • Required: Eventual Multistate State Licensure/Registration, National Certification, • Desired: All State or Multistate Licensure/Registration, National Certification, • Travel, • Standing, • Sitting, • Walking, • Lifting The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Overview: Since 1983, GeriMed has been pioneering solutions that support and advance the interests of independent pharmacies servicing long-term care and home care patients. From evolving contractual complexities, to the ever-changing economic and regulatory demands of our industry, we welcome you to discover the true quality of GeriMed service. Job Duties & Responsibilities: The LTC Network Operations Associate will support the network department and report directly to the Director of GeriMed’s Long-Term Care Network. Responsible for the enrollment, account management, and analysis of all current and future pharmacy clients. Primary Responsibilities: • Initial intake and review of new pharmacy applications., • Assisting pharmacies in updating their provider profiles on NCPDP website., • Submitting completed paperwork to PBMs and ensuring it is completed in a timely fashion., • Providing billing guidance and plan rates upon receipt of signed contract., • Documenting all client related tasks in client database (Halo)., • Customer interaction and follow-up to ensure onboarding process is 100% complete. Additional Responsibilities: • Customer support on claims processing issues., • Assistance on claim analytics and reporting findings back to customers and escalation to PBMs., • Assist with credentialing to ensure network integrity. This involves maintaining multiple excel spreadsheets as well as ensuring all credentials are up to date and valid on NCPDP database. Also involves checking licenses against OIG exclusions list and state boards of pharmacy website. Required Skills and Experience • 1-3 years of high-level customer service and account management., • Excellent communication (phone) and business writing ability (email)., • Excellent organizational skills., • Proficiency with Excel., • Ability to handle multiple tasks on daily basis., • Ability to complete tasks with limited supervision., • Solid initiative and a willingness to go above and beyond for customers., • Excellent teamwork skills and a willingness to perform tasks outside of normal job requirements if needed., • Experience in working with pharmacy networks or healthcare position, such as pharmacy technician preferred Benefits: Competitive Salary, 401k Retirement Plan, Health Insurance (Medical, Dental, Vision) Job Type: Full-time Shift Requirements: M-F, 8:30AM-5:00PM Travel Requirements: Minimal Location: GeriMed Headquarters, Louisville, KY and remote – hybrid schedule

Job DescriptionAre you looking for a meaningful career in a local business that has national brand support people recognize and trust? As an Insurance Sales Professional, you will help grow an Allstate agency by engaging new prospects and provide positive customer experience. You will apply insurance knowledge and sales skills to increase the customers understanding of the value of insurance and cultivate long-term relationships with trusted advice. Job Qualifications • Allstate Agency experience with active Property and Casualty Insurance License REQUIRED, • Strong interest in a sales career sales experience preferred, • Confident, motivated individual who works well independently, • Able to multi-task, follow through, and follow-up, • Have excellent verbal and written communication skillsBenefits may include:, • On-the-job training to adapt to agency processes, • Base plus Uncapped Commission, • Additional bonus promotions offered, • Paid time off and Holiday pay, • Continuous learning and development courses, available through Allstate University, • Advancement opportunitiesResponsibilities, • Achieve sales goals through generating new business and cross-selling existing customers, • Provide a positive customer experience, • Identify and qualify sales leads generated from a variety of sources, • Help protect customers by offering Allstate products that will meet their needs, • Educate prospective customers on how to protect their families and assetsDisclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above. Good Work. Good Life. Good Hands The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them. The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. 2021 Allstate Insurance Co. This is a remote position.

Job DescriptionDescription: We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you! Position Responsibilities: · Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems. · Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments. · Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed. · Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs. · Maintain up-to-date documentation of clients' IT systems and infrastructure. · Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction. · Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems. Qualifications • Server Operating Systems: o Installation, configuration, and troubleshooting o Configure file, print, and remote access services o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup • Enterprise Email support of Microsoft Exchange/Exchange Online., • Configuration and troubleshooting of the following: o Hyper-V and VMware o SAN Architecture o Internal/External DNS o Remote Desktop Services • Advanced Configuration and Troubleshooting of Network Infrastructure including: o VoIP o Layer 2/3 Switches o Routers o Firewall • Working Knowledge of Microsoft SQL Server, • Working Knowledge of Wireless Technologies, • Other Preferred Technical Knowledge o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity. o Understanding of the relationship between switches, patch panels, and connecting nodes to a network o Understanding of High Availability / Load Balancing solutions Requirements: Credentials and Experience: • Minimum 4 years’ experience in the following: o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support o Cisco Switching/VLAN/Routing/Firewalling Support o Server Hardware Technologies (CPU/RAID/SCSI) Support o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support • Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+ Work from Home Requirements - • Travel: While this is a remote position, travel to client locations for support will be required.

Job DescriptionCompany Description Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively. Website Job Description Position: Desktop Support Technician – E-QIP Certification Mandatory Locations: Louisville, KY (Onsite from Day 1) Duration: Long Term Contract Job Description: We are seeking a skilled Networking Desktop Support Technician with 6–8 years of experience to provide end-user desktop and network support in a secure federal environment. Candidates must have successfully completed or be eligible for the E-QIP background investigation certification, as this role involves supporting sensitive government or regulated infrastructure. Key Responsibilities • Provide desktop and network support, resolving hardware, software, and connectivity issues., • Monitor and troubleshoot network operations in coordination with Network Operations teams., • Support incident management and escalation following Technology Command Center practices., • Maintain documentation of issues, resolutions, and procedures aligned with compliance standards., • Collaborate with cross-functional teams to maintain system availability and security., • Minimum 6 years of hands-on Networking Desktop Support experience in Windows and network environments., • Ability to troubleshoot TCP/IP, DNS, DHCP, LAN/WAN network issues., • Strong knowledge of Active Directory, Remote Desktop tools, and network connectivity protocols., • E-QIP background investigation clearance or eligibility to successfully complete it., • Familiarity with Technology Command Center operational procedures is preferred., • Experience supporting government or regulated industries., • Certifications such as CompTIA A+, Network+, or Security+., • Experience with ticketing and service management tools (e.g., ServiceNow)., • Knowledge of Technology Command Center environments and processes.Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Junior Accountant Midwestern Insurance Alliance, LLC (MIA) is seeking a full-time Jr. Accountant to join its accounting team in the Louisville, KY office. This is not a remote position. MIA is a national workers’ compensation program administrator offering custom-tailored worker’s compensation and occupational accident insurance programs through its carrier partners. MIA focuses on niche segments such as local and long-haul trucking, parcel and mail delivery, and fuel hauling. MIA’s acquisition by San Diego-based K2 Insurance Services in 2012 has enabled MIA to expand its product offerings and product distribution channels. The Junior Accountant’s responsibilities include, but are not limited to: • Posting of miscellaneous accounts receivable transactions and posting of premium payments received for multiple divisions., • Daily reconciliations of cash activity., • Process of return premium payments, weekly, • Assist with monthly commission statements and return commission invoices., • Answer incoming inquiries regarding premium payments and commissions., • Assist with month end financial close and prepare balance sheet reconciliations., • Familiarity with working in a multi-company environment., • Proficiency in Excel., • Strong organizational and analytical skills, • Strong customer service focus with excellent verbal and written communication., • Ability to work independently and prioritize tasks to meet deadlines., • Ability to learn and adapt to new software and systems., • High ethical and confidentiality standards., • Associate’s degree preferred Learn more about MIA at midwesterninsurance.com and K2 Insurance Services at k2ins.com Pay: 55,000-61,000 USD per year

Job DescriptionSales Champion - Remote Summary Join our dynamic team in the financial services industry as a Sales Champion. As a Sales Champion, you will leverage your expertise to identify opportunities, build relationships, and deliver exceptional service to your clients. This is a 1099 commission opportunity to set your own goals and earn what you know you are worth. This is 100% remote. Responsibilities • Develop and implement effective sales strategies, • Identify and pursue new business opportunities, • Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty., • Collaborate with team members to enhance sales techniques and strategies., • Stay updated on industry trends and competitor activities to maintain a competitive edge., • Meet and exceed individual and team sales goals. RequirementsRequirements: • 1-3 years of experience in sales,, • Strong computer skills and proficiency in relevant software., • Excellent communication skills, • Self-directed with a strong work ethic and the ability to work independently., • Goal-oriented with a proven track record of meeting or exceeding sales targets, • Ability to work well individually and as part of a team. Benefits • Uncapped income opportunity, • Bonuses, • Trips!, • Life Insurance, • Group medical/dental/vision benefits available, • World class training, • Mentorship

Job Description Account Manager SSW Advanced Technologies United States (Remote) The Account Manager plays a critical role in maintaining and growing client relationships, strategy, and financial performance of a specific account(s) unit within an organization. They are responsible for developing and implementing business strategies that align with corporate goals while ensuring profitability and identifying opportunities for growth. Maintaining strong relationships with clients, stakeholders, and internal departments is essential to drive collaboration and success. A key part of their role is managing budgets, monitoring financial performance, and making data-driven decisions to maximize profitability and revenue. By balancing strategic planning, financial oversight, and tactical performance, they ensure that the account base is managed effectively and contributes to the overall success of the organization. Their role requires strong communication, problem-solving, and organizational skills to drive business success and maintain client trust. Primary Responsibilities • Develop and maintain long-term relationships with assigned clients to ensure retention and satisfaction., • Serve as the main point of contact for day-to-day client needs, inquiries, and issue resolution., • Understand client goals and business challenges to provide consultative solutions and identify upselling opportunities., • Prepare and deliver presentations, proposals, and account reviews to clients and stakeholders., • Collaborate with internal teams including sales, product, operations, and customer service to meet client expectations., • Monitor account performance metrics and ensure contractual service levels are achieved., • Maintain accurate records of client interactions and account status in CRM systems., • Conduct regular check-ins with clients to anticipate needs and maintain engagement., • Handle contract renewals and assist with negotiation of new agreements or changes in scope., • Client Relationship Management, • Reporting & Analysis: Monitoring account performance, identifying TAM (Total Addressable Market) providing insights, and suggesting improvements., • Strategic Planning: Collaborating with customers to develop long-term strategies that align with their business goals., • Budget & Financial Oversight: Managing account budgets, tracking profitability, implementing cost increases, maintaining accounts receivable in good standing., • Market & Competitive Analysis: Staying informed about industry trends, competitors, and market shifts to provide valuable insights., • Strong communication and interpersonal skills, • Client-focused mindset with a passion for service, • Strategic thinking and problem-solving ability, • Time management and organizational skills, • Attention to detail and ability to multitask, • Ability to work independently and in cross-functional teams, • Proficiency with CRM software (e.g., Salesforce, HubSpot), • Analytical skills for reviewing client data and performance metrics, • Advanced knowledge in Excel with ability to create pivot tables, graphs and tables., • Advanced knowledge in creating PowerPoint presentations and comfortability presenting to external and internal leadership teams., • 3–5 years of experience in account management, sales, or customer success, • Experience in B2B environments strongly preferred, • Knowledge of the industry relevant to the employer’s services or products is a plus, • Proven track record of meeting or exceeding client satisfaction and retention goals

Job DescriptionSalary: Senior Client Account Manager Virtual Peaker is looking for a Senior Client Account Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. The intermittent nature of wind and solar energy makes it much harder for electric utilities to keep the grid in balance. Renewable energy is going to save humanity, and Virtual Peaker is part of the solution. Role Responsibilities As a Senior Client Account Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to: • Cultivate, manage, and expand relationships with Virtual Peakers innovative utility client network while maintaining a personal touch with every interaction, • Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio, • Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion, • Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement, • Contribute directly to the development of strategies to meet internal growth targets and the development of the departments client satisfaction scores, standard operating procedures, and other key indicators for success, • Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients, • Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future Education & Experience Candidate will ideally have: • Bachelor's degree from an accredited institution, • 10+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof, • Energy/Utility industry experience required, • Strong understanding of the utility/energy space, • Impeccable attention to detail and follow-through, • Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid, • Experience working within a web-based CRM ecosystem such as Salesforce, or Hubspot., • Experience with Google Suite, Slack, and other online collaboration tools, • A collaborative and growth-oriented mindset that thrives when quickly learning new things, • A sense of ownership and pride in ones performance and impact on the companys success, • A critical mind and problem-solving skills, • Experience working remotely, • A knack for data analysis What to expect • Full remote position, with remote-work stipend., • Competitive salary + Equity, • A collaborative workplace, which will challenge you and celebrate your work, • Full benefits medical, dental, vision, 401k, • Generous vacation time, sick leave, and holidays, • Diverse and inclusive community for everyone Interested? Virtual Peaker is currently a small remote-first team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you. Competitive Salary Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance. Location: Remote remote work

Job DescriptionDescription: eBlu Solutions was founded in 2012 to help specialty medical practices manage the complex workflow associated with high-cost infusion and injection treatments. Simply put, our solution gets patients to treatment faster. JOB SUMMARY The Strategic Account Manager is responsible for nurturing and expanding relationships with key enterprise clients. This role focuses on driving long-term value through strategic planning, cross-functional collaboration, and proactive account management. The ideal candidate is a trusted advisor who understands client business goals and aligns internal resources to deliver impactful solutions. This role is highly cross-functional in nature and does not have direct reports. This position will report to the Director of Strategic Account Management. Travel Note: Some travel is expected (<25%) to meet with customers and attend industry conferences and events. Requirements: KEY RESPONSIBILITIES Client Relationship Management • Serve as the primary point of contact for strategic accounts., • Build and maintain strong, long-term relationships with client stakeholders., • Develop and execute account plans that align with client objectives and company growth targets., • Identify opportunities for upselling, cross-selling, and expanding service offerings., • Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery., • Monitor account health, satisfaction, and performance metrics., • Provide regular reporting and insights to internal stakeholders and clients., • Assist sales lead with contract negotiations, renewals, and pricing discussions., • Ensure timely execution of agreements and compliance with terms. EXPERIENCE & QUALIFICATIONS • 4 years of account management experience (client-facing) in healthcare IT, • Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams., • Proficiency in data analysis and the ability to interpret and present trends effectively., • Proficiency in Microsoft 365., • Experience with Hubspot is a plus., • Strong interpersonal, communication, and relationship-building skills., • Excellent organizational and time management skills., • Ability to work independently and proactively, as well as collaboratively in a team environment., • Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent, • Compensation includes both salary and variable performance-based incentives., • Comprehensive health, dental, and vision insurance, • Retirement savings plan with company matching., • Flexible schedules with both remote and hybrid work options., • Professional development and growth opportunities, • Generous paid time off and holiday schedule. EBLU SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER - eBlu Solutions seeks talent from all backgrounds to bring diversity of thought, agility, and capability to our organization. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups based on national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, or any other legally protected aspect of a person’s identity.

Job DescriptionSalary: Business Development Representative Virtual Peaker is looking for a high-performing Business Development Representative that will help solve the climate crisis by supporting our mission of building the utility of the future. The intermittent nature of wind and solar energy makes it much harder for electric utilities to keep the grid in balance. Renewable energy is going to save humanity, and Virtual Peaker is part of the solution. Job Description As the Business Development Representative you will be responsible for engaging with prospects to qualify potential customers for our Account Executive team. This position is ideal for someone looking to enter a business development or sales role at a rapidly growing B2B startup doing big things. Role Responsibilities • Become conversant in the utility sector - specifically as it relates to DERs, DERMS, Demand Response, and decarbonization, • Research and prospect Companies that meet Virtual Peakers ideal customer profile, • Plan, execute, and iterate on multi-channel outbound campaigns, • Engage and qualify inbound leads and outbound prospects, • Effectively partner and work across the Customer Solutions and Marketing teams, • Support Marketing events through outreach and attendance, • Maintain complete and accurate records in the CRM and adjacent tools Education & Experience An ideal candidate will have some combination of the following: • Bachelors degree from an accredited institution required, • 2+ years of sales/business development experience preferred, • Business to business communication and prospecting, • Active listening skills, • Research experience, • Attention to detail, strong organizational, and prioritization skills, • Coachability, accountability, and helpfulness, • Proficiency with Microsoft Office and Google Suite, • Experience using and maintaining a Customer Relationship Management (CRM) system, • Basic understanding of Software as a Service (SaaS), • Commitment to grow a career in technology sales, • Curiosity, creativity, and a thirst for knowledge, • Consultative approach to relationship building What to expect • Full remote position, with remote-work stipend., • Competitive salary + Equity, • A collaborative workplace, which will challenge you and celebrate your work, • Full benefits medical, dental, vision, 401k, • Generous vacation time, sick leave, and holidays, • Diverse and inclusive community for everyone Interested? Virtual Peaker is currently a small remote-first team tackling huge problems, and that means that everyone, from the interns on up, are critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you. Competitive Salary Benefits:stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance. Location:Remote remote work

Job Description As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently. This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality. Key Responsibilities: • Provide responsive, empathetic technical support via phone, email, and remote access tools., • Troubleshoot hardware, software, and network issues in live environment., • Participate in after-hours on-call rotation for emergency support., • Conduct equipment staging, setup, and testing ahead of field installation., • Document all customer interactions and resolutions accurately and promptly., • Assist with product testing, evaluation, and feedback for internal teams., • Maintain and update custom databases and client configurations., • Work collaboratively with team members to foster a learning and supportive environment., • Ensure all communications reflect professionalism and company values.Desired Attributes:, • Empathetic communicator who prioritizes customer needs., • Calm under pressure, especially in high-stress situations., • Naturally curious and eager to learn new technologies., • Team-oriented with a supportive and collaborative mindset., • Organized and detail-oriented in all aspects of work., • Proactive and self-motivated with a strong work ethic., • Adaptable to shifting priorities and fast-paced environments., • Positive attitude with a willingness to go the extra mile.Qualifications:, • Minimum 1 year of technical support experience in an end-user or help desk environment., • Familiarity with hardware/software troubleshooting and remote support tools., • Understanding of basic networking principles (e.g., IP addressing, routers, switches)., • Experience with POS systems; FocusPOS or Gold Certification is a strong plus., • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms., • Comfortable managing and updating technical documentation and support tickets., • Previous restaurant or hospitality experience (preferred, not required)., • Participation in an after-hours support rotation or similar on-call structure., • Competitive salary and benefits package., • Opportunities for professional development and growth., • A supportive and collaborative work environment. Join us and become a valued member of a team where your technical expertise is recognized and rewarded!