Dent and Ding specialist
29 days ago
Houston
Job Description PDR & Rock Chip Specialist Team Gillman Subaru North – Houston, TX About Team Gillman Subaru North For more than 80 years, the Team Gillman name has stood for integrity, customer service, and a commitment to excellence. At Team Gillman Subaru North, we take pride in delivering world-class service, quality repairs, and a customer experience built on trust. We are seeking a skilled Dent, Ding & Rock Chip Specialist to join our award-winning service team and help uphold the standards our customers expect. Position Summary The Dent, Ding & Rock Chip Specialist is responsible for performing high-quality cosmetic repairs to customer and inventory vehicles, including paintless dent repair (PDR), ding removal, minor body panel corrections, and windshield rock chip repair. This role plays a key part in maintaining the appearance and value of Subaru vehicles, contributing to CSI/NPS scores, and supporting the dealership’s Service and Reconditioning Departments. Key Responsibilities Dent & Ding Repair • Perform Paintless Dent Repair (PDR) on customer vehicles and inventory units, including door dings, small dents, creases, and hail damage., • Evaluate damage type and severity to determine proper repair approach., • Restore body panels to factory condition without paintwork whenever possible., • Use dealership-approved tools, lighting systems, glue pulling equipment, and PDR techniques., • Meet Team Gillman quality standards for cosmetic refinishing. Rock Chip & Glass Repair • Perform windshield rock chip and minor crack repairs using approved resin injection systems., • Assess whether glass is repairable or requires replacement and communicate recommendations to Service Advisors., • Ensure all repairs restore strength and minimize chip visibility to Team Gillman standards. Customer Service & Communication • Work collaboratively with Service Advisors, Technicians, and Management to ensure efficient repair flow., • Clearly communicate repair results, limitations, and recommendations., • Assist in estimating cosmetic repairs for both customer pay and internal service vehicles., • Help maintain strong CSI/NPS scores by providing exceptional service. Quality, Safety & Compliance • Follow OEM repair guidelines and all Team Gillman safety procedures., • Maintain a clean, organized work area in accordance with dealership standards., • Ensure repairs meet or exceed internal quality benchmarks before vehicle delivery., • Properly handle chemicals, heat tools, and glass repair equipment. Documentation & Reporting • Complete accurate repair documentation, work orders, and internal notes., • Provide before-and-after photos when required by management., • Report additional damage or needed cosmetic work to the appropriate Service Advisor or Manager., • Log parts, supplies, and materials used on each repair. Tools, Equipment & Maintenance • Properly maintain and calibrate PDR tools, glue pull systems, and glass repair equipment., • Communicate supply needs or tool replacements to management., • Ensure all equipment is used in accordance with dealership safety practices. Team Collaboration • Coordinate with the Service Drive, Detail Department, and Reconditioning Team to support workflow efficiency., • Assist with internal reconditioning of pre-owned inventory when needed., • Uphold Team Gillman’s values of teamwork, integrity, and customer-first service. Qualifications • Prior experience with Paintless Dent Repair (PDR) required or highly preferred., • Experience in windshield rock chip repair preferred., • Strong attention to detail and consistent high-quality craftsmanship., • Excellent communication and interpersonal skills., • Ability to work independently in a fast-paced dealership environment., • Valid driver’s license with acceptable driving record. Physical Requirements • Ability to stand, bend, kneel, and reach during extended repair procedures., • Ability to lift 25–40 lbs. as needed., • Adequate vision and lighting interpretation for detailed repair work. Why Work for Team Gillman Subaru North? • Family-owned and operated for over 80 years, • Positive, team-focused environment, • Opportunities for career growth and manufacturer training, • Competitive compensation and performance-based incentives, • Employee benefits, including health, dental, vision, and 401(k) options