Manchester
Who are we? We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals. Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team Why do we need you? The Product Owner plays a pivotal role in continuously improving and optimising the end-to-end customer journey and team performance across our IVA or Debt Management Plan (DMP) services. Operating in a highly regulated and digital first environment, they serve as the voice of the customer and champion the delivery of value through data-driven, customer-first product and process enhancements. Working collaboratively across multi-disciplinary teams, the Product Owner defines the vision, goals, and priorities for their respective products. They translate strategy into actionable delivery plans, ensuring the performance of digital and physical customer touchpoints is continually optimised and compliant with regulatory standards. What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year., • Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from., • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events., • Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee. What do we need you to do? Individual Responsibilities: • Own and champion the customer journey from onboarding through to resolution and plan completion, ensuring a seamless, compliant, and supportive experience., • Translate strategic goals into prioritised backlogs and development roadmaps, defining and communicating product goals, KPIs, and success metrics., • Lead and facilitate agile teams responsible for iterative delivery and improvement of customer-facing processes and platforms., • Monitor performance of customer journey touchpoints (conversion, dropout, satisfaction, complaints), using MI and customer insight to drive continuous improvement., • Act as the key decision-maker for the product backlog, ensuring changes are prioritised to deliver the most value to customers and the business., • Ensure regulatory compliance, including FCA requirements and Consumer Duty principles, is embedded in all product features and operational enhancements., • Conduct regular customer outcomes testing to ensure that products and services are meeting customers' needs, producing and overseeing action plans where shortfalls are identified. Shared Responsibilities: • Partner with key stakeholders including Executive Committee colleagues to align product objectives with operational strategy and KPIs., • Collaborate with the Head of Product Development to ensure change roadmaps align with broader innovation goals and business priorities., • Work closely with Compliance, Marketing, People, and Finance as part of the “business enablement” layer to deliver scalable and compliant outcomes., • Support the effective delivery of change initiatives through cross-functional squad participation, providing clear scope, requirements, and impact assessment., • Input into training, quality assurance, and internal communications to ensure successful adoption of product improvements. What skills and experience do we need you to have? We’re Always Ready • Customer Insight & Prioritisation – Uses data and feedback to make informed product decisions and prioritise improvements., • Execution Focus – Able to maintain focus on delivering value within a fast-paced, changing environment., • Collaboration: Works closely with operational, technical, and compliance teams to deliver shared goals., • Customer Centricity: Champions fair treatment and accessibility across all journey touchpoints., • Integrity: Consistently acts with professionalism, transparency, and accountability. Essential • Experience in product ownership, customer and digital journey optimisation., • Strong understanding of agile delivery, backlog management, and cross-functional collaboration., • Proven ability to use MI and insight to inform decisions and measure success., • Familiarity with insolvency law or regulation such as Consumer Duty, TCF, and risk management principles. Desirable • Knowledge of financial services and customer needs., • Experience in contact centre, digital transformation, or customer engagement roles., • Exposure to customer communication platforms (e.g., CCaaS), workflow tools, and data visualisation., • Agile certification (e.g., CSPO) or equivalent hands-on experience. Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!