... on complaints regarding anti-social behaviour, escalating where needed. · Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: · The ideal ...
Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area. About ...
Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area. About You ...
Handle supplier complaints and implement corrective actions where needed. * Ensure self-inspections are conducted regularly and drive continuous quality enhancements. * Collaborate with regulatory ...
... complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner To manage deliveries in ...
... complaints Take calls from third parties to assist with the administration of their loans or queriesExperience required: Experience in servicing residential mortgages is essential from a primary ...
Resolve complaints and disputes in collaboration with internal teams and contractors. Oversee managing agents to ensure obligations are met and costs are justifiable. Work closely with internal teams ...
Administer and resolve complaints through structured processes, maintaining a high standard of customer service. * Support health and safety awareness by ensuring residents are informed about risks ...
... inquiries and complaints via email, phone, and our online system - Maintain accurate records of all Property Visits & Compliance - Conduct property inspections and address any raised issues ...
... handling complaints - Meeting with new clients to establish contractual requirements and set up accounts - Supporting administrators and coordinators on a daily basis, through training and ...
... complaints liaising with suppliers and customers. • To assist with technical training of relevant staff ensuring full understanding of all food safety, quality and legal requirements and Internal ...
... process Action complaints in line with the complaint process Compiling of daily stats Assisting with reportingExperience required: Previous mortgage arrears experience is essential Great ...
Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues Dealing with residents' complaints and issues, either via email, phone, or visits ...
... complaints or concerns in a timely and professional manner Oversee medication administration and ensure proper protocols are followed Participate in the recruitment and training of new nursing staff ...
Along with the management of the day to day repairs, the Operations Manager will also be responsible for pre and post inspection of larger projects, resolving escalated complaints, meeting staff ...
Address and resolve resident concerns and complaints promptly and professionally. * Coordinate access to properties for inspections, repairs, and construction activities. * Assist in organising and ...
Painting and Decorating Assist with office moves (minor office churn) including furniture movers Liaising with the contract management team Investigating complaints and taking appropriate action ...
To ensure that clients are, to the best of your ability, kept satisfied at all times and to resolve any concerns promptly and courteously, reporting them as formal complaints for investigation when ...
Ensure tenancy sustainment through the management of reported disputes, implementation of relevant procedures when necessary, ensuring tenants are aware of up-to date complaints procedure and this is ...
... complaints Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staff Create and run end of day reports to identify jobs overdue. EXPERIENCE You will ...
To participate in the provision of reports on cases for use in ombudsman enquiries, internal and external appeals and complaints. To also assist in ombudsman enquiries. 13. To allocate limited ...
As well as comprehensive year end reconciliation and miscoding correction process To process referrals into services, requests for assessment, service requests, and complaints within statutory ...
Managing anti-social behaviour within the scheme and explain tenancy agreements and company policies to tenants, dealing with the first level of complaints. * Proactively prevent rent arrears ...
A proactive approach to resolving issues and complaints. * Attention to Detail: Strong organisational skills and the ability to manage multiple tasks and priorities. Desirable: * IRPM or RICS ...