Complaints jobs in Preston - Page 3Create job alerts

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints.

A local NHS healthcare practice in Lancashire is looking for an experienced Complaints Lead to manage patient feedback and complaints effectively. The successful candidate will oversee the entire complaints process, from acknowledgment through to resolution. Strong communication and organizational s

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Ensure that all cases are investigated within the time limits of the TLCP Complaints procedure to required stan

Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities. A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance.

The role includes owning customer satisfaction performance and executing a complaints strategy.

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Servic

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. Contributing to continuous improvement by sharing insights and supporting the deve

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Acknowledge all complaints and categorise. Input and maintain up to date comprehensive records including all co

Promote a problem‑solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures. Purpose of the Job - Complaints Officer. Re

The ideal candidate should have experience in managing complaints in a regulatory environment and possess strong written communication skills. A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolv

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. This is an exciting opportunity to be part of a growing team that's making a real difference to our

Experience supporting residents to resolve complaints or disputes, ideally within housing or a regulated environment. Exposure to a broad range of housing and complaints functions. Complaints and Resolution function.

Temporary Administrator - Complaints. Speaking to customers to understand their complaints. Temporary Administrator - Complaints.

A packaging solutions provider in Lincoln is seeking an experienced Quality Engineer to oversee customer complaints and drive continuous improvement.

You will support the handling of resident complaints, assist with monitoring performance, and provide essential governance support.

We're looking for a Complaints Manager to join our PRT Client Services team. Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes. Investigating complaints thoroughly and maintaining robust audit trails.

A healthcare service provider in the UK is seeking a Patient Safety and Complaints Improvement Officer. In this hybrid role, you will lead investigations into patient complaints and safety incidents, ensuring compliance with relevant standards.

A leading recruitment agency is looking for a Housing Complaints Officer based in North East England. The role involves managing and coordinating stage 1 and stage 2 complaints, ensuring timely resolutions while adhering to organisational policies.

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

A well-established organisation in the UK is seeking a Complaints Administrator to manage information requests for investigations and support a seamless customer experience.

A housing services organization in the East Midlands is seeking a Housing Complaints Officer responsible for managing formal complaints related to housing services.

Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. Helping deliver training and feedback to the wider business to prevent future complaints. You will b

This role involves managing and investigating customer complaints with a person-centred approach.

Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes. Investigating complaints thoroughly and maintaining robust audit trails. Maintaining the complaints database and producing accurate management information.

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

Butler Rose are partnering with a large Housing Association client in the search for a Complaints Dispute Resolution Lead to join their growing team. The role requires handling a very high volume of housing and repairs-related complaints. The expectation is to manage at least 10 complaints per week.